Epson WorkForce Pro WF-C5290 Administrator Guide - Page 56

Message Solution Authentication error. Check the authentication method, authenticated account, and authenticated password Try the following: • If user restrictions have been enabled, make sure you enter in the correct user name and password. Also, make sure that the password has not expired. • Check the Location settings. Communication error. Check the Wi-Fi/network connection. Try the following: • Make sure MS Network is enabled. • Make sure the address in the contacts list on the printer and the address of the shared folder are the same. • Access rights for the user in the contacts list should be added to the Sharing and Security tabs of the shared folder's properties. Access permissions should also be enabled for the user. • Check the Location settings. • Print a network connection report to check if the printer is connected to the network. The file name is already in use. Rename the file and scan again. Check if there is a file with the same name as the file you want to save in the shared folder. Delete the saved file or select a different file name. Scanned file(s) are too large. Only XX page(s) have been sent. Check if the destination has enough space. Try the following: • Increase the storage space in the specified folder. • Reduce the number of documents. • Lower the scanning resolution or increase the compression ratio to reduce the size of the scanned image. Parent topic: Solving Problems 56