Epson WorkForce Pro WF-C5890 Users Guide
Epson WorkForce Pro WF-C5890 Manual
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- Epson WorkForce Pro WF-C5890 | Users Guide - Page 1
WF-C5810/WF-C5890 User's Guide - Epson WorkForce Pro WF-C5890 | Users Guide - Page 2
- Epson WorkForce Pro WF-C5890 | Users Guide - Page 3
Contents WF-C5810/WF-C5890 User's Guide...17 Product Basics ...18 Installing or Using Optional Parts ...18 Optional Accessories the Sleep Timer Settings 46 Changing the Power Off Timer Settings 47 Epson Connect Solutions for Smartphones, Tablets, and More 47 Setting Up Epson Connect Services 48 3 - Epson WorkForce Pro WF-C5890 | Users Guide - Page 4
Smart Panel Mobile App 50 Using AirPrint ...51 Setting Up Printing on a Chromebook 52 Android Printing Using the Epson Print Enabler 52 Using the Mopria Print Service ...53 Voice-activated Printing ...53 Wi-Fi or Wired Networking...55 Network Security Recommendations 55 Wi-Fi Infrastructure - Epson WorkForce Pro WF-C5890 | Users Guide - Page 5
Paper ...83 Loading Paper in the Paper Cassettes and Rear Paper Tray 83 Paper Loading Capacity ...86 Double-sided Printing Capacity ...91 Compatible Epson Papers...94 Paper or Media Type Settings - Printing Software 96 Selecting the Paper Settings for Each Source - Control Panel 97 Paper Type - Epson WorkForce Pro WF-C5890 | Users Guide - Page 6
Printer Software Screens 137 Changing Automatic Update Options 138 Printing with the Built-in Epson Driver - Windows 10 S 139 Selecting Print Settings - Windows 10 S 140 Printing with the Epson Standard Printer Software - Mac 143 Selecting Basic Print Settings - Mac 144 Paper Source Options - Epson WorkForce Pro WF-C5890 | Users Guide - Page 7
Program 190 Starting a Scan from a Smartphone or Tablet 192 Scanning in Epson Scan 2 ...192 Additional Scanning Settings - Main Settings Tab 195 Additional PDF Using Epson Scan 2 197 Image Format Options...199 Scan Resolution Guidelines ...199 Scanning with Document Capture Pro or Document - Epson WorkForce Pro WF-C5890 | Users Guide - Page 8
- Windows 200 Scanning with Job Scan in Document Capture Pro - Windows 202 Adding and Assigning Scan Jobs with Document Capture Pro - Windows 203 Scanning Two Originals onto One Sheet (Stitching Images) - Windows 206 Scanning Multi-Page Originals as Separate Files - Windows 209 Scanning with - Epson WorkForce Pro WF-C5890 | Users Guide - Page 9
Faxes Automatically 256 Receiving Faxes Manually...256 Forwarding Received Faxes...257 Ink Supply Units (Ink Packs), Maintenance Boxes, and Cassette Rollers 270 Ink Pack Safety Instructions ...270 Check Ink and Maintenance Box Status 271 Checking Ink Status on the LCD Screen 272 Checking Ink - Epson WorkForce Pro WF-C5890 | Users Guide - Page 10
Epson Ink Packs and Maintenance Boxes 275 Ink Supply Unit (Ink Pack) and Maintenance Box Part Numbers 276 Removing and Installing Ink Packs 276 Replacing the Maintenance Box...277 Replacing the Paper Feed Rollers 278 Resetting the Roller Counter on the LCD Screen 279 Printing with Black Ink - Epson WorkForce Pro WF-C5890 | Users Guide - Page 11
File Operations 331 Enabling Program Verification on Start Up 331 Restricting Domain Access...331 Using Your Product on a Secure Network 332 Configuring Protocols and Services in Web Config 332 Protocol Settings...333 Configuring SSL/TLS Communication 337 Configuring SSL/TLS Settings 337 11 - Epson WorkForce Pro WF-C5890 | Users Guide - Page 12
352 Importing a CA Certificate ...353 Deleting a CA Certificate...353 Setting Up Universal Print (Microsoft 354 Using Epson Device Admin Configuration Software 354 Solving Problems ...355 Viewing the Help Screen ...355 Product Status Messages ...356 Job Status Error Codes ...359 Running - Epson WorkForce Pro WF-C5890 | Users Guide - Page 13
370 Product Does Not Appear in Mac Printer Window 371 Cannot Print Over a Network...371 Cannot Scan Over a Network ...373 Solving Network Security Problems 374 Cannot Create the Secure IPP Printing Port 374 Cannot Update a Certificate or Create a CSR 374 Cannot Import a Digital Certificate 375 - Epson WorkForce Pro WF-C5890 | Users Guide - Page 14
or Printout Has Gaps 394 Grainy Printout...395 Incorrect Colors ...396 Solving Scanning Problems ...397 Scanning Software Does Not Operate Correctly 397 Cannot Start Epson Scan 2 ...397 Solving Scanned Image Quality Problems 398 Image Consists of a Few Dots Only 399 Line of Dots Appears in - Epson WorkForce Pro WF-C5890 | Users Guide - Page 15
Scanning Specifications ...419 Fax Specifications ...420 Ink Pack Specifications ...421 Dimension Specifications ...422 Instructions...429 General Printer Safety Instructions 429 Wireless Connection Safety Instructions 431 Telephone Equipment Safety Instructions 431 LCD Screen Safety Instructions - Epson WorkForce Pro WF-C5890 | Users Guide - Page 16
Default Delay Times for Power Management for Epson Products 438 Copyright Attribution ...438 16 - Epson WorkForce Pro WF-C5890 | Users Guide - Page 17
WF-C5810/WF-C5890 User's Guide Welcome to the WF-C5810/WF-C5890 User's Guide. For a printable PDF copy of this guide, click here. Note: Availability of products in this guide varies by country. 17 - Epson WorkForce Pro WF-C5890 | Users Guide - Page 18
. Note: Printing software instructions in this manual are intended for use with the standard Epson printer software. For more information on using the Printer Command Language (PCL) or PostScript (PS3) printer software, please see the appropriate sections (WF-C5890). Installing or Using Optional - Epson WorkForce Pro WF-C5890 | Users Guide - Page 19
Option or part Replacement maintenance box Optional input tray Paper Feed Roller for Cassette A (C1) Paper Feed Roller for Cassette B (C2-C4) Low Optional Cabinet Medium Optional Cabinet Tall Optional Cabinet Part number C12C938211 C12C937901 C12C938261 C12C938281 C12CFM7066 C12CFM7067 C12CFM7068 - Epson WorkForce Pro WF-C5890 | Users Guide - Page 20
3. Make sure you have all the items shown here. You will also need a screwdriver to attach the paper cassette unit, and two people to lift the printer. 4. Remove the protective piece from the back of the printer. Note: Do not throw the piece away; you will use it later. 5. Place the first optional - Epson WorkForce Pro WF-C5890 | Users Guide - Page 21
6. If you are installing more than one optional paper cassette unit, stack them on top of each other and secure them with the included screws. 21 - Epson WorkForce Pro WF-C5890 | Users Guide - Page 22
7. Repeat this step for all paper cassette units. 22 - Epson WorkForce Pro WF-C5890 | Users Guide - Page 23
8. Lift up your product and gently lower it onto the paper cassette unit with the corners aligned. Secure the product to the paper cassette unit using the included screws. Caution: Because the product is heavy, two or more people should lift and carry it using the hand positions shown: 23 - Epson WorkForce Pro WF-C5890 | Users Guide - Page 24
9. Secure the printer and paper cassette units at the back and right side using the included screws as shown. 10. Re-insert the part you removed earlier into the back of the lowest paper cassette unit. 24 - Epson WorkForce Pro WF-C5890 | Users Guide - Page 25
11. Place the correct sticker on each cassette unit to indicate the cassette number. 12. Connect the power cord and other connection cables, then plug in the product. 13. Turn on the product. 14. Press the Paper Setting button and make sure the installed cassette units are displayed on the screen. - Epson WorkForce Pro WF-C5890 | Users Guide - Page 26
Enabling the Optional Paper Cassettes - Windows You need to enable the optional paper cassette units before you can use them with the printer software. Note: If you are using the PCL driver or PostScript (PS3) printer software, see the link below to enable the optional cassette units. 1. Do one of - Epson WorkForce Pro WF-C5890 | Users Guide - Page 27
. The optional paper cassettes are now enabled. Parent topic: Installing the Optional Paper Cassette Units Related references Paper Feeding Problems Related tasks Enabling the Optional Paper Cassettes - PostScript Printer Software - Windows Enabling the Optional Paper Cassettes - PostScript Printer - Epson WorkForce Pro WF-C5890 | Users Guide - Page 28
1. Do one of the following: • Windows 11: Click , search for Settings and select it. Select Bluetooth & devices > Printers & scanners. Select your product name, then select Printer properties. • Windows 10: Click and select (Settings) > Devices > Printers & scanners . Select your product name and - Epson WorkForce Pro WF-C5890 | Users Guide - Page 29
Lower Cassette Unit setting. 4. Click OK. The optional paper cassettes are now enabled. Parent topic: Installing the Optional Paper Cassette Units Related references Paper Feeding Problems Related tasks Enabling the Optional Paper Cassettes - Windows 29 - Epson WorkForce Pro WF-C5890 | Users Guide - Page 30
the Lower Cassette setting. 5. Click OK. The optional paper cassettes are now enabled. Parent topic: Installing the Optional Paper Cassette Units Related references Paper Feeding Problems 30 - Epson WorkForce Pro WF-C5890 | Users Guide - Page 31
Related tasks Enabling the Optional Paper Cassettes - PostScript Printer Software - Mac Enabling the Optional Paper Cassettes - PostScript Printer Software - Mac If you installed optional paper cassette units, you need to enable the optional cassette units before you can use them with the PS3 - Epson WorkForce Pro WF-C5890 | Users Guide - Page 32
Related references Paper Feeding Problems Related tasks Enabling the Optional Paper Cassettes - Mac Product Parts Locations See these sections to identify the parts on your product. Product Parts - Front Product Parts - Inside Product Parts - Back Parent topic: Product Basics 32 - Epson WorkForce Pro WF-C5890 | Users Guide - Page 33
a letter and number code. If you encounter any paper jams or errors, you can use these codes to locate and correct the problem. 1 Automatic Document Feeder (ADF) cover (F) 2 ADF edge guides 3 ADF input tray 4 ADF output tray 5 Control panel 6 Paper cassette 1 (C1) 7 Optional paper cassette 2 (C2) 33 - Epson WorkForce Pro WF-C5890 | Users Guide - Page 34
8 Optional paper cassette 3 (C3) 9 Optional paper cassette 4 (C4) 10 External interface USB port 1 Paper tray cover 2 Edge guides 3 Paper support 4 Paper tray (B) 5 Output tray 34 - Epson WorkForce Pro WF-C5890 | Users Guide - Page 35
6 Edge guides 7 Paper cassette Parent topic: Product Parts Locations Product Parts - Inside Certain parts are labeled with a letter and number code. If you encounter any paper jams or errors, use these codes to locate and correct the problem. 1 Document cover 35 - Epson WorkForce Pro WF-C5890 | Users Guide - Page 36
2 Scanner glass 1 Scanner unit (J) 2 Print head 3 Ink tray 4 Ink cover (A) 36 - Epson WorkForce Pro WF-C5890 | Users Guide - Page 37
Certain parts are labeled with a letter and number code. If you encounter any paper jams or errors, use these codes to locate and correct the problem. 1 LAN port 2 USB port 3 Service USB port (do not remove sticker) 4 LINE port 5 EXT. port 6 AC inlet 7 Rear cover (D) 37 - Epson WorkForce Pro WF-C5890 | Users Guide - Page 38
8 Rear cover (E) 9 Maintenance box cover (H) Parent topic: Product Parts Locations Using the Control Panel See these sections to learn about the control panel and select control panel settings. Control Panel Buttons and Lights Selecting the Date and Time Selecting Your Country or Region Entering - Epson WorkForce Pro WF-C5890 | Users Guide - Page 39
for certain product status conditions. Press the icon to view or change the current network settings. Icons Description Displays additional information or instructions, such as loading paper or placing a document. Quiet Mode is enabled. Noise is reduced during printing, but the print speed may be - Epson WorkForce Pro WF-C5890 | Users Guide - Page 40
Icons Description The Mute setting is enabled. The printer does not make any sound when you press buttons on the control panel. Displays the Fax Data Information screen. Press this icon to enable sleep mode and turn off the LCD screen. The indicated setting has changed. No Ethernet connection. An - Epson WorkForce Pro WF-C5890 | Users Guide - Page 41
Note: This setting can be locked by an administrator. If you cannot access or change this setting, contact your administrator for assistance. 1. Press the home button, if necessary. 2. Select Settings > General Settings > Basic Settings > Date/Time Settings. 3. Select Daylight Saving Time. 4. Select - Epson WorkForce Pro WF-C5890 | Users Guide - Page 42
1. Press the home button, if necessary. 2. Select Settings > General Settings > Basic Settings > Country/Region. 3. Scroll up or down, if necessary, and select your country or region. You see a confirmation screen. 4. If the setting is correct, select Yes. (If not, select No and retry.) Parent topic - Epson WorkForce Pro WF-C5890 | Users Guide - Page 43
Related tasks Selecting Wireless Network Settings from the Control Panel Connecting to a Mobile Device Using Presets You can save frequently used copy, fax, and scan settings as presets. This lets you easily reuse them whenever necessary. Note: Presets can be locked by an administrator. If you - Epson WorkForce Pro WF-C5890 | Users Guide - Page 44
Note: This setting can be locked by an administrator. If you cannot access or change this setting, contact your administrator for assistance. 1. Press the home button, if necessary. 2. Select Settings > General Settings > Basic Settings > Language. 3. Select a language. Parent topic: Using the - Epson WorkForce Pro WF-C5890 | Users Guide - Page 45
to your product software. Visit epson.com/support (U.S.), epson.ca/support (Canada), or latin.epson.com/support (Latin America) and select your product. Note: Your printer is designed to work only with genuine Epson-brand ink packs. Other brands of ink packs and ink supplies are not compatible and - Epson WorkForce Pro WF-C5890 | Users Guide - Page 46
screens, depending on your version of Windows. • OS X: You can manually update the software by opening the Applications > Epson Software folder and selecting EPSON Software Updater. • macOS 10.12.x to 13.x: You can manually update the software by opening the App Store, selecting Updates, searching - Epson WorkForce Pro WF-C5890 | Users Guide - Page 47
Settings Related tasks Adjusting Power Saving Settings Adjusting Power Saving Settings Epson Connect Solutions for Smartphones, Tablets, and More Use your , or even across the globe. Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the software described in - Epson WorkForce Pro WF-C5890 | Users Guide - Page 48
, you can activate it using the product control panel. 1. Press the home button, if necessary. 2. Select Settings > General Settings > Web Service Settings > Epson Connect Services. 3. Select Register. 4. Follow the instructions on the screen to activate your product's email address. Parent topic - Epson WorkForce Pro WF-C5890 | Users Guide - Page 49
Connect account when you installed your product software, visit epsonconnect.com to create your account and register your product to the Epson Connect service. Note: Make a note of your product's email address. 3. Visit epsonconnect.com to learn more about Remote Print and how to download the Remote - Epson WorkForce Pro WF-C5890 | Users Guide - Page 50
account and register your product to the Epson Connect service. Note: Make a note of your instructions on the screen to create your destination list. 6. Now you are ready to use Scan to Cloud. Select the setting for scanning to Scan to Cloud on your Epson product control panel. Parent topic: Epson - Epson WorkForce Pro WF-C5890 | Users Guide - Page 51
network, connect your mobile device to the network you want to use, then open Epson Smart Panel and follow the instructions to set up your Epson product. Now you are ready to control your Epson product with your mobile device. Parent topic: Product Basics Related tasks Printing from a Smartphone - Epson WorkForce Pro WF-C5890 | Users Guide - Page 52
Product Basics Related references Paper Source Settings Options Related topics Wi-Fi or Wired Networking Setting Up Printing on a Chromebook Your Epson printer supports native printing on Chromebook, allowing you to print from a Chromebook without drivers or cables. For directions on setting up your - Epson WorkForce Pro WF-C5890 | Users Guide - Page 53
topic: Product Basics Related topics Wi-Fi or Wired Networking Using the Mopria Print Service You can use the Mopria Print Service to print from your Android phone or tablet (Android v4.4 or later) to your Epson product or any Mopria-certified product from other manufacturers. You can download the - Epson WorkForce Pro WF-C5890 | Users Guide - Page 54
3. Click here for instructions on how to set up your product and voice assistant to use the voiceactivated printing feature. Now you are ready to print with your voice and your Epson product. Parent topic: Product Basics Related topics Wi-Fi or Wired Networking 54 - Epson WorkForce Pro WF-C5890 | Users Guide - Page 55
Smart Panel Mobile App Using AirPrint Setting Up Printing on a Chromebook Android Printing Using the Epson Print Enabler Using the Mopria Print Service Voice-activated Printing Network Security Recommendations To help deter unauthorized access to your product over a network, you should protect your - Epson WorkForce Pro WF-C5890 | Users Guide - Page 56
router may already have a default password enabled by your Internet service provider (ISP). See your ISP and router documentation for instructions on how to change the default password and better secure your network. • Connect your product only to a network protected by a firewall Connecting your - Epson WorkForce Pro WF-C5890 | Users Guide - Page 57
follow the instructions on the Start Here sheet and install the necessary software by downloading it from the Epson website. The installer program guides you through your wireless network or select Enter Manually to enter the name manually. Use the displayed keypad to enter your network name. 57 - Epson WorkForce Pro WF-C5890 | Users Guide - Page 58
7. Select the Enter Password field and enter your wireless password using the displayed keypad. Note: The network name and password are case sensitive. Be sure to correctly enter uppercase and lowercase letters, and numeric or special characters. • To move the cursor, select the left or right - Epson WorkForce Pro WF-C5890 | Users Guide - Page 59
requiring a wireless router or access point. In Wi-Fi Direct Mode, the product itself acts as a network access point for up to 8 devices. 1 Epson product 2 Computer with a wireless interface 3 Other wireless device Note: The product normally uses W52 (36ch) as the channel when connecting to Wi-Fi - Epson WorkForce Pro WF-C5890 | Users Guide - Page 60
Panel, open the Epson Smart Panel app on your device and select the printer displayed on the LCD screen. Select Complete on the LCD screen. • For iOS devices, select Other Methods, then select iOS. Scan the QR code with the camera app on your device and follow the instructions on your device - Epson WorkForce Pro WF-C5890 | Users Guide - Page 61
Related references Status Icon Information Related tasks Entering Characters on the LCD Screen Modifying the Wi-Fi Direct Network Name or Password You can modify the Wi-Fi Direct name and password to create a more descriptive and secure Wi-Fi Direct network. Note: If you are printing from a - Epson WorkForce Pro WF-C5890 | Users Guide - Page 62
• To enter a space, select Space. 8. Use your computer or wireless device to select the Wi-Fi network name (SSID) displayed on the LCD screen, then enter the password shown. Note: Make a note of the SSID and password that appear. 9. Press the home button to return to the home screen. Computers and - Epson WorkForce Pro WF-C5890 | Users Guide - Page 63
Change Settings, if necessary. 5. Select Push Button Setup (WPS). 6. Follow the instructions on the LCD screen to complete WPS setup. 7. Press the home button to exit help you determine the causes of any problems you may have using your product on a network. 1. Press the home button, if necessary. - Epson WorkForce Pro WF-C5890 | Users Guide - Page 64
> Network Settings > Network Status > Print Status Sheet. 3. Select Print. Examine the settings shown on the network status sheet to diagnose any problems you have. Parent topic: Wi-Fi or Wired Networking Related references Cannot Print Over a Network Related tasks Accessing the Web Config Utility - Epson WorkForce Pro WF-C5890 | Users Guide - Page 65
Connection Report Codes and Messages Check the error codes and messages on the network connection report to solve problems you may encounter with network connections. The tables here list solutions to problems based on the error codes and messages that may appear on the top of the report. 1 Error - Epson WorkForce Pro WF-C5890 | Users Guide - Page 66
product cannot display the SSID correctly. • If you are trying to connect using the WPS push button method, make sure your router or access point supports it. • If you are using a network password, check the label on your router or access point to confirm that you are using the correct password - Epson WorkForce Pro WF-C5890 | Users Guide - Page 67
raise the connection limit. See your router or access point documentation for instructions. E-8 Incorrect IP address is assigned to the printer. Confirm IP Auto, enable DHCP on your router or access point. If it is set to Manual, the IP address may be out of range or on a different network segment; - Epson WorkForce Pro WF-C5890 | Users Guide - Page 68
. Solution Make sure other devices on the network are turned on and do the following: • If your product's Obtain IP Address setting is set to Manual, check the IP address, subnet mask, and default gateway addresses on the network connection report to see if they are correct. If not, correct the - Epson WorkForce Pro WF-C5890 | Users Guide - Page 69
Entered security key/password is correct may cause your product's network settings to differ from -Index of the security key/password is set to the manually set up devices. the first number If you still cannot connect to your product, do the -Connection and network setup of the PC following: or - Epson WorkForce Pro WF-C5890 | Users Guide - Page 70
> Advanced > Email Server > Server Settings. 3. Select one of the options, then select the settings you want to use. Contact your internet service provider if necessary to confirm the authentication method for the email server. 4. Select Proceed to save your settings. 5. Select Close to exit - Epson WorkForce Pro WF-C5890 | Users Guide - Page 71
access the mail server. SMTP AUTH: Authenticates on the SMTP server (outgoing mail server) when sending the email. The mail server needs to support SMTP authentication. POP before SMTP Authenticates on the POP3 server (receiving mail server) before sending the email. When you select this item, set - Epson WorkForce Pro WF-C5890 | Users Guide - Page 72
the USB cable from your product. 2. Uninstall your product software. 3. Download and install your product software from the Epson website using the instructions on the Start Here sheet. Parent topic: Changing or Updating Network Connections Related concepts Uninstall Your Product Software Changing - Epson WorkForce Pro WF-C5890 | Users Guide - Page 73
: • Windows: Uninstall your product software. • Mac: Go to the next step. 2. Download and install your product software from the Epson website using the instructions on the Start Here sheet. Parent topic: Changing or Updating Network Connections Related concepts Uninstall Your Product Software 73 - Epson WorkForce Pro WF-C5890 | Users Guide - Page 74
your network connection type or need to solve a problem with your network connection. Note: Before disabling Wi-Fi features, make a note of your product's SSID (network name) and password, and any network settings selected for the Epson Connect services you may use. 1. Press the home button, if - Epson WorkForce Pro WF-C5890 | Users Guide - Page 75
you have installed the software as described on the Start Here sheet (WF-C5890). To download the PCL or PostScript drivers, visit epson.com/support (U.S.), epson.ca/support (Canada), or latin.epson.com/support (Latin America) and select your product. Installing the PCL Driver - Windows Installing - Epson WorkForce Pro WF-C5890 | Users Guide - Page 76
3. Follow the on-screen instructions until you see this screen: 4. If your product is already connected to a network, select Yes: Network connection and click OK. You see a screen like this: 76 - Epson WorkForce Pro WF-C5890 | Users Guide - Page 77
epson.ca/support (Canada), or latin.epson.com/support (Latin America) and select your product. 2. After downloading the installer file, double-click the downloaded file to install the software. 3. Click OK. 4. Click Accept. 5. Click Install. 6. Click Next and follow the on-screen instructions - Epson WorkForce Pro WF-C5890 | Users Guide - Page 78
file, visit epson.com/support (U.S), epson.ca/support (Canada), or latin.epson.com/support (Latin America) EPSON. 4. Click Continue on the next two screens. 5. Click Agree. 6. Click Install. 7. If necessary, enter the administrator password. 8. Click Start and follow the on-screen instructions - Epson WorkForce Pro WF-C5890 | Users Guide - Page 79
paper type for PCL or PostScript printing Sets the default orientation for PCL or PostScript printing Sets the quality for PCL or PostScript printing Saves ink by reducing print density Starts printing from the first page of a file Starts printing from the last page of a file Selects the number of - Epson WorkForce Pro WF-C5890 | Users Guide - Page 80
Option Pitch Height Symbol Set Form CR Function LF Function Paper Source Assign PS Menu Option Error Sheet Available settings 0.44 to 99.99 cpi 4.00 to 999.75 pt Various 5 to 128 lines CR CR+LF LF CR+LF 4 4K 5S Description Selects the default font pitch if the font is scalable and fixed-pitch ( - Epson WorkForce Pro WF-C5890 | Users Guide - Page 81
Option Coloration Binary PDF Page Size Available settings Color Mono On/Off Various sizes Description Selects the color mode for PostScript printing Enable when printing files that contain binary images (available when the product is connected to the network). Allows you to print binary images - Epson WorkForce Pro WF-C5890 | Users Guide - Page 82
Option Available settings PC Connection via USB Enable Disable USB I/F Timeout Setting 0 to 300 seconds Description Select whether to allow USB communication with the product Specify the length of time before ending USB communication from a computer using the PCL or PostScript driver. This - Epson WorkForce Pro WF-C5890 | Users Guide - Page 83
Tray Paper Loading Capacity Double-sided Printing Capacity Compatible Epson Papers Paper or Media Type Settings - Printing Software 356 mm]) in the paper cassettes and the rear paper feeder. 1. To view animated instructions on how to load paper in the rear paper tray or paper cassettes, press the - Epson WorkForce Pro WF-C5890 | Users Guide - Page 84
which way your document faces. • Load letterhead or pre-printed paper top edge first. • Do not load paper above the arrow mark inside the edge guides. • Check the paper package for any additional loading instructions. 84 - Epson WorkForce Pro WF-C5890 | Users Guide - Page 85
Paper Source Settings Options Paper Loading Capacity Paper Specifications Product Status Messages Copies Have Incorrect or Faint Colors Paper Feeding Problems Incorrect Margins on Printout Incorrect Image Size or Position Slanted Printout Blurry or Smeared Printout Cannot Send or Receive Faxes - Epson WorkForce Pro WF-C5890 | Users Guide - Page 86
Using the Product Control Panel Cleaning the Paper Guide Paper Loading Capacity Paper type Paper cassette (3.9 × 5.8 inches to 8.5 × 14 inches [100 × 148 mm to 216 × 356 mm]) Epson Bright White Pro Paper 200 sheets (cassette 1) or 400 sheets (cassettes 2 to 4): Letter (8.5 × 11 inches [216 × - Epson WorkForce Pro WF-C5890 | Users Guide - Page 87
(8.5 × 11 inches [216 × 279 mm]) Epson High Quality Ink Jet Paper Epson Presentation Paper Matte 80 sheets Letter (8.5 × 11 inches [216 × 279 mm]) A4 (8.3 × 11.7 inches [210 × 297 mm]) Epson Ultra Premium Photo Paper Glossy Epson Premium Photo Paper Glossy Epson Premium Photo Paper Semi-gloss - Epson WorkForce Pro WF-C5890 | Users Guide - Page 88
Paper type Card Stock 1 (25 to 42 lb [91 to 160 g/m2]) Paper cassette loading capacity 90 sheets (cassette 1) A6 (4.1 × 5.8 inches [105 × 148 mm]) A5 (5.8 × 8.2 inches [148 × 210 mm]) A4 (8.3 × 11.7 inches [210 × 297 mm]) B6 (5 × 7.2 inches [128 × 182 mm]) B5 (7.2 × 10.1 inches [182 × 257 mm]) Half - Epson WorkForce Pro WF-C5890 | Users Guide - Page 89
Recycled paper Epson Bright White Pro Paper Epson Bright White Premium Paper Epson Multipurpose Plus Paper Epson High Quality Ink Jet Paper Epson Presentation Paper Matte Epson Ultra Premium Photo Paper Glossy Epson Premium Photo Paper Glossy Epson Premium Photo Paper Semigloss Epson Photo Paper - Epson WorkForce Pro WF-C5890 | Users Guide - Page 90
Paper type Card Stock 1 (25 to 42 lb [91 to 160 g/m2]) Card Stock 2 (43 to 68 lb [161 to 256 g/m2]) Envelopes Rear paper feeder loading capacity 30 sheets: A6 (4.1 × 5.8 inches [105 × 148 mm]) A5 (5.8 × 8.2 inches [148 × 210 mm]) A4 (8.3 × 11.7 inches [210 × 297 mm]) B6 (5 × 7.2 inches [128 × 182 - Epson WorkForce Pro WF-C5890 | Users Guide - Page 91
-Defined (5.8 × 8.2 inches to User-Defined (5.8 × 8.2 inches to 8.5 × 11.7 inches [148 × 210 mm to 8.5 × 11.7 inches [148 × 210 mm to 216 × 297 mm]) 216 × 297 mm]) Epson Bright White Pro Paper 200 sheets (cassette 1) 400 sheets (cassettes 2 to - Epson WorkForce Pro WF-C5890 | Users Guide - Page 92
inches [148 × 210 mm to 216 × 297 mm]) 216 × 297 mm]) Paper type Plain paper Pre-printed paper Letterhead paper Colored paper Recycled paper Manual duplex (rear paper tray) 30 sheets: A5 (5.8 × 8.2 inches [148 × 210 mm]) A4 (8.3 × 11.7 inches [210 × 297 mm]) B5 (7.2 × 10.1 inches [182 × 257 mm - Epson WorkForce Pro WF-C5890 | Users Guide - Page 93
Paper type Epson Bright White Pro Paper Epson Bright White Premium Paper Epson Multipurpose Plus Paper Card Stock 1 (25 to 42 lb [91 to 160 g/m2]) Card Stock 2 (43 to 68 lb [161 to 256 g/m2]) Manual duplex (rear paper tray) 30 sheets 5 sheets: A6 (4.1 × 5.8 inches [105 × 148 mm]) A5 (5.8 × 8.2 - Epson WorkForce Pro WF-C5890 | Users Guide - Page 94
/media availability varies by country. Paper Type Epson Bright White Pro Paper Epson Bright White Premium Paper Epson Multipurpose Plus Paper Epson High Quality Ink Jet Paper Epson Presentation Paper Matte Epson Premium Presentation Paper Matte Epson Photo Paper Glossy Size Letter (8.5 × 11 inches - Epson WorkForce Pro WF-C5890 | Users Guide - Page 95
mm) 16:9 wide (4 × 7.1 inches [102 × 181 mm]) 5 × 7 inches (127 × 178 mm) 8 × 10 inches (203 × 254 mm) Letter (8.5 × 11 inches [216 × 279 mm]) Epson Ultra Premium Photo Paper 4 × 6 inches (102 × 152 mm) Glossy 5 × 7 inches (127 × 178 mm) 8 × 10 inches (203 × 254 mm) Letter (8.5 × 11 inches [216 - Epson WorkForce Pro WF-C5890 | Users Guide - Page 96
Paper or Media Type Settings - Printing Software For this paper Plain paper Epson Bright White Pro Paper Epson Bright White Premium Paper Epson Multipurpose Plus Paper Letterhead paper Recycled paper Colored paper Pre-printed paper Epson High Quality Ink Jet Paper Thick paper up to 25 to 42 lb (91 - Epson WorkForce Pro WF-C5890 | Users Guide - Page 97
- Control Panel Parent topic: Loading Paper Related references Paper Ejection Problems Slanted Printout White or Dark Lines in Printout Blurry or Smeared Paper type loaded Plain paper Epson Bright White Pro Paper Epson Bright White Premium Paper Epson Multipurpose Plus Paper Paper Type setting - Epson WorkForce Pro WF-C5890 | Users Guide - Page 98
Colored paper Pre-printed paper Epson High Quality Ink Jet Paper Thick paper up to 25 to 42 lb (91 to 160 g/m2) Thick paper up to 43 to 68 lb (161 to 256 g/m2) Envelopes Epson Ultra Premium Photo Paper Glossy Epson Premium Photo Paper Glossy Epson Photo Paper Glossy Epson Premium Photo Paper Semi - Epson WorkForce Pro WF-C5890 | Users Guide - Page 99
Note: These settings can be locked by an administrator. If you cannot access these settings, contact your administrator for assistance. 1. Press the home button, if necessary. 2. Select Settings > General Settings > Printer Settings. You see a screen like this: 3. Select an Auto Error Solver - Epson WorkForce Pro WF-C5890 | Users Guide - Page 100
Paper Source Settings option Automatic Selection at Paper Out : For Copy Error Notice Paper Setup Auto Display Available settings On Off Paper Size Notice Paper Type Notice On Off Description Select On to enable switching to another paper source if paper runs out during copying. Both the chosen - Epson WorkForce Pro WF-C5890 | Users Guide - Page 101
Universal Print Settings Options Select the universal print setting options you want to use for your print jobs. Universal Print Settings option Top Offset Left Offset Top Offset in Back Left Offset in Back Check Paper Width Available settings - - On Off Skip Blank Page On Off Description Adjust - Epson WorkForce Pro WF-C5890 | Users Guide - Page 102
Product Follow the instructions here to is Received in an Incorrect Size Scanned Image Quality Problems Straight Lines in an Image Appear Crooked Scanned Image Epson Scan 2 Icon Starting a Scan from a Scanning Program Scanning in Epson Scan 2 Saving Scanned Documents as a Searchable PDF Using Epson - Epson WorkForce Pro WF-C5890 | Users Guide - Page 103
Document Capture Pro or Document Originals with uneven surfaces, such as embossed documents • Originals with wet ink Note: When originals are placed in the ADF and on the line under the triangle symbol on the ADF edge guide. Do not load originals while scanning. 1. Select the icon and select How - Epson WorkForce Pro WF-C5890 | Users Guide - Page 104
select How To > Place Originals > Scanner Glass. 2. Follow the onscreen instructions. Caution: Be careful not to trap your hands or fingers when opening or by 0.06 inch (1.5 mm) from the edge of the scanner glass. Manually position your original away from the edges to prevent cropping. Remove your - Epson WorkForce Pro WF-C5890 | Users Guide - Page 105
Related references Position, Size, or Margins of Copies are Incorrect Incorrect Image Size or Position White or Dark Lines in Printout Related tasks Copying Documents or Photos Related topics Copying Scanning Faxing 105 - Epson WorkForce Pro WF-C5890 | Users Guide - Page 106
Placing Originals on the Scanner Glass Copying Documents or Photos You can copy documents or photos onto various sizes and types of paper, including Epson special papers. 1. Place your original document or photo on the scanner glass, or place multi-page documents in the ADF. 2. Load the paper you - Epson WorkForce Pro WF-C5890 | Users Guide - Page 107
Parent topic: Copying Related references Copying Options Position, Size, or Margins of Copies are Incorrect Copying Options Related tasks Placing Originals in the Automatic Document Feeder Placing Originals on the Scanner Glass Loading Paper in the Paper Cassettes and Rear Paper Tray Using Presets - Epson WorkForce Pro WF-C5890 | Users Guide - Page 108
Copying option Original Type 2-Sided Available settings Text Text & Image Photo Text & Image(Best) Barcode 1>1-Sided 2>2-Sided 1>2-Sided 2>1-Sided Description Specifies the document type of your originals and adjusts the quality of your copies Select to make 2-sided copies. When you select 2>2 - Epson WorkForce Pro WF-C5890 | Users Guide - Page 109
Copying option Finishing Available settings Group (Same Pages) Description Select to print multiple copies of a multi-page document in unordered groups Collate (Page Order) Select to print multiple copies of a multi-page document in ordered sets Orientation (Original) Image Quality Readable - Epson WorkForce Pro WF-C5890 | Users Guide - Page 110
Related references Incorrect Image Size or Position Related tasks Copying Documents or Photos Copying Documents or Photos 110 - Epson WorkForce Pro WF-C5890 | Users Guide - Page 111
's support website. If you see a Software Update screen, select Enable automatic checking and click OK. The update scans your system to see if you have the latest product software. Follow the on-screen instructions. Printing with the Standard Epson Printer Software - Windows Printing with the Built - Epson WorkForce Pro WF-C5890 | Users Guide - Page 112
Locking Printer Settings - Windows Entering a User ID and Password for Printing Selecting Default Print Settings - Windows Changing Automatic Update Options Parent topic: Printing from a Computer Selecting Basic Print Settings - Windows Select the basic settings for the document or photo you want to - Epson WorkForce Pro WF-C5890 | Users Guide - Page 113
You see the Main tab of your printer settings window: 4. For the Paper Source setting, select where you loaded the paper you want to print on. 5. Select the size of the paper you loaded as the Document Size setting. Note: You can also select the User-Defined setting to create a custom paper size. 6. - Epson WorkForce Pro WF-C5890 | Users Guide - Page 114
. Paper Source Options - Windows Print Quality Options - Windows Multi-Page Printing Options - Windows Parent topic: Printing with the Standard Epson Printer Software - Windows Related references Paper or Media Type Settings - Printing Software Incorrect Margins on Printout Incorrect Image Size or - Epson WorkForce Pro WF-C5890 | Users Guide - Page 115
Selecting Double-sided Printing Settings - Windows Paper Source Options - Windows You can select any of the available options in the Paper Source menu to print on the paper loaded in that source. Auto Select Automatically selects the paper source based on the selected paper size. Paper Cassette 1 - Epson WorkForce Pro WF-C5890 | Users Guide - Page 116
2×1 Poster, 2×2 Poster, 3×3 Poster, 4×4 Poster Prints one image on multiple sheets of paper to create a larger poster. Click the Settings button to select image layout and guideline options. Parent topic: Selecting Basic Print Settings - Windows Selecting Double-sided Printing Settings - Windows You - Epson WorkForce Pro WF-C5890 | Users Guide - Page 117
You see this window: 3. Select the double-sided printing options you want to use. 4. Click OK to return to the Main tab. 5. Click the Print Density button. 117 - Epson WorkForce Pro WF-C5890 | Users Guide - Page 118
of your double-sided document to test the selected settings. 10. Follow any instructions displayed on the screen during printing. Double-sided Printing Options - Windows Print - Windows Parent topic: Printing with the Standard Epson Printer Software - Windows Related references Double-sided Printing - Epson WorkForce Pro WF-C5890 | Users Guide - Page 119
to adjust the print quality of your double-sided print job. Print Density Sets the level of ink coverage for double-sided printing. Increase Ink Drying Time Sets the amount of time required for drying ink after printing on one side of the paper before printing the other side in double-sided printing - Epson WorkForce Pro WF-C5890 | Users Guide - Page 120
to automatically adjust the sharpness, brightness, contrast, and color saturation for your image. • Select Custom and click the Advanced button to manually adjust the color correction settings or turn off color management in your printer software. • Select Image Options to access additional settings - Epson WorkForce Pro WF-C5890 | Users Guide - Page 121
Color Correction Options - Windows Image Options and Additional Settings - Windows Header/Footer Settings - Windows Parent topic: Printing with the Standard Epson Printer Software - Windows Related references Inverted Image Incorrect Colors Related tasks Printing Your Document or Photo - Windows 121 - Epson WorkForce Pro WF-C5890 | Users Guide - Page 122
Custom Color Correction Options - Windows You can select any of the available options in the Color Correction window to customize the image colors for your print job. Color Controls Lets you select a Color Mode setting, individual settings for Brightness, Contrast, Saturation, and Density, and - Epson WorkForce Pro WF-C5890 | Users Guide - Page 123
ICM Lets you manage color using installed color printing profiles. No Color Adjustment Turns off color management in your printer software so you can manage color using only your application software. Parent topic: Selecting Additional Layout and Print Options - Windows Image Options and Additional - Epson WorkForce Pro WF-C5890 | Users Guide - Page 124
Bidirectional Printing Prints in both directions (right-to-left and left-to-right), speeding up printing, but may reduce print quality. Mirror Image Flips the printed image left to right. Parent topic: Selecting Additional Layout and Print Options - Windows Header/Footer Settings - Windows You can - Epson WorkForce Pro WF-C5890 | Users Guide - Page 125
Note: These settings are not saved with your document. You can select to print the following information: • User Name • Computer Name • Date • Date/Time • Document Name • Collate Number (copy number) 125 - Epson WorkForce Pro WF-C5890 | Users Guide - Page 126
• Page Number • Text You can also adjust the text settings for the printed information. Note: The user name, computer name, date, and time come from the Windows Control Panel on your computer. Parent topic: Selecting Additional Layout and Print Options - Windows Selecting a Printing Preset - Windows - Epson WorkForce Pro WF-C5890 | Users Guide - Page 127
on the screen to control your printing presets. 4. To choose a preset for printing, select it. 5. Click OK. Parent topic: Printing with the Standard Epson Printer Software - Windows Selecting Extended Settings - Windows You can select additional settings that apply to all the print jobs you send to - Epson WorkForce Pro WF-C5890 | Users Guide - Page 128
1. Access the Windows Desktop and right-click the icon for your product in the right side of the Windows taskbar, or click the up arrow and right-click . 2. Select Printer Settings. 3. Click the Maintenance tab. You see the maintenance options: 4. Click the Extended Settings button. 128 - Epson WorkForce Pro WF-C5890 | Users Guide - Page 129
references Blank Pages Print Extended Settings - Windows You can select these settings on the Extended Settings window. Enable EPSON Status Monitor 3 Enables product monitoring for ink and paper supplies and other issues. Check Paper Width Before Printing Prevents printing beyond the edges of the - Epson WorkForce Pro WF-C5890 | Users Guide - Page 130
, prints a separator page containing the title, user, date, and time. Always Spool RAW Datatype Increases print speed and may solve other printing problems. Page Rendering Mode Increases print speed when printing is extremely slow or the print head stops during printing. Print as Bitmap Increases - Epson WorkForce Pro WF-C5890 | Users Guide - Page 131
application's Print window, such as this one: 2. Click OK or Print to start printing. Parent topic: Printing with the Standard Epson Printer Software - Windows Related tasks Selecting Basic Print Settings - Windows Selecting Double-sided Printing Settings - Windows Selecting Additional Layout and - Epson WorkForce Pro WF-C5890 | Users Guide - Page 132
Locking Printer Settings - Windows Windows administrators can lock access to some printer settings to prevent unauthorized changes. 1. Do one of the following: • Windows 11: Click , search for Settings and select it. Select Bluetooth & devices > Printers & scanners. Select your product name and - Epson WorkForce Pro WF-C5890 | Users Guide - Page 133
Advanced Settings, select the setting option you want to use for each locked setting. 6. Click OK. Locked Setting Options Parent topic: Printing with the Standard Epson Printer Software - Windows Locked Setting Options Select the options you want to use for any locked print settings. 133 - Epson WorkForce Pro WF-C5890 | Users Guide - Page 134
Setting Anti-Copy Pattern Options Various data items Add/Delete Settings Watermark Various text watermarks Add/Delete Settings Header/Footer Off On Settings Color 2-sided printing Multi-Page All Document Settings Color Grayscale Off On Off 2-Up 4-Up 6-Up 8-Up 9-Up 16-Up - Description Lets - Epson WorkForce Pro WF-C5890 | Users Guide - Page 135
Parent topic: Locking Printer Settings - Windows Entering a User ID and Password for Printing If you enabled Access Control on the product, you must enter a user ID and password in the printer driver to be able to print. Note: If you do not know the user ID or password, contact your administrator - Epson WorkForce Pro WF-C5890 | Users Guide - Page 136
5. Enter your user name and password. 6. Click OK. Parent topic: Printing with the Standard Epson Printer Software - Windows Related tasks Selecting Basic Print Settings - Windows Selecting Default Print Settings - Windows When you change your print settings in a program, the changes - Epson WorkForce Pro WF-C5890 | Users Guide - Page 137
them as needed for printing in any program session. Changing the Language of the Printer Software Screens Parent topic: Printing with the Standard Epson Printer Software - Windows Changing the Language of the Printer Software Screens You can change the language used on the Windows printer software - Epson WorkForce Pro WF-C5890 | Users Guide - Page 138
You see the maintenance options: 4. Select the language you want to use as the Language setting. 5. Click OK to close the printer software window. The printer software screens appear in the language you selected the next time you access them. Parent topic: Selecting Default Print Settings - Windows - Epson WorkForce Pro WF-C5890 | Users Guide - Page 139
the automatic update feature, you can check for updates manually. Parent topic: Printing with the Standard Epson Printer Software - Windows Printing with the Built-in Epson Driver - Windows 10 S You can print with the built-in Epson printer driver using any printing program on Windows 10 S, as - Epson WorkForce Pro WF-C5890 | Users Guide - Page 140
Selecting Print Settings - Windows 10 S Select the settings for your print job in your Windows 10 S application. 1. Open a photo or document for printing. 2. Select the print command in your application. Note: You may need to select a print icon on your screen, the Print option in the File menu, or - Epson WorkForce Pro WF-C5890 | Users Guide - Page 141
4. Select the type of paper you loaded as the Media setting. Note: The setting may not exactly match the name of your paper. Check the paper type settings list for details. 5. Click the Advanced button. You see a window like this: 6. Select the size of the paper you loaded as the Paper Size setting. - Epson WorkForce Pro WF-C5890 | Users Guide - Page 142
10. Select the Layout tab. 11. Select the orientation of your document as the Orientation setting. 142 - Epson WorkForce Pro WF-C5890 | Users Guide - Page 143
, as described in these sections. Note: If you have an Internet connection, it is a good idea to check for updates to your product software on Epson's support website or using Epson Software Updater. Selecting Basic Print Settings - Mac Selecting Page Setup Settings - Mac 143 - Epson WorkForce Pro WF-C5890 | Users Guide - Page 144
Selecting Print Layout Options - Mac Selecting Double-sided Printing Settings - Mac Selecting Printing Preferences - Mac Printing Your Document or Photo - Mac Parent topic: Printing from a Computer Selecting Basic Print Settings - Mac Select the basic settings for the document or photo you want to - Epson WorkForce Pro WF-C5890 | Users Guide - Page 145
You see the expanded printer settings window for your product: Note: The print window may look different, depending on the Mac OS version and the application you are using. 5. To use an existing set of print settings, select Presets and choose a preset from the list. 6. Select the Copies and Pages - Epson WorkForce Pro WF-C5890 | Users Guide - Page 146
7. Select the page setup options: Paper Size and Orientation. Note: If you do not see these settings in the print window, check for them in your application before printing. They may be accessible by selecting Page Setup from the File menu. 8. Select any application-specific settings that appear on - Epson WorkForce Pro WF-C5890 | Users Guide - Page 147
and then select Save current settings as Preset. Paper Source Options - Mac Print Quality Options - Mac Parent topic: Printing with the Epson Standard Printer Software - Mac Related references Paper or Media Type Settings - Printing Software Incorrect Margins on Printout Incorrect Image Size or - Epson WorkForce Pro WF-C5890 | Users Guide - Page 148
Cassette 3 Selects the paper in cassette 3 as the paper source. Cassette 4 Selects the paper in cassette 4 as the paper source. Parent topic: Selecting Basic Print Settings - Mac Print Quality Options - Mac You can select any of the available Print Quality options to fine-tune the quality of your - Epson WorkForce Pro WF-C5890 | Users Guide - Page 149
size of the printed image by selecting Paper Handling from the pop-up menu and selecting a scaling option. Parent topic: Printing with the Epson Standard Printer Software - Mac Related tasks Selecting Basic Print Settings - Mac Selecting Print Layout Options - Mac You can select a variety of layout - Epson WorkForce Pro WF-C5890 | Users Guide - Page 150
• To invert or flip the printed image, select the Reverse page orientation or Flip horizontally settings. Parent topic: Printing with the Epson Standard Printer Software - Mac Related references Inverted Image Selecting Double-sided Printing Settings - Mac You can print on both sides of the paper by - Epson WorkForce Pro WF-C5890 | Users Guide - Page 151
double-sided document to test the selected settings. 5. Follow any instructions displayed on the screen during printing. Double-sided Printing Options and Adjustments - Mac Parent topic: Printing with the Epson Standard Printer Software - Mac Related references Double-sided Printing Capacity Double - Epson WorkForce Pro WF-C5890 | Users Guide - Page 152
pages to be bound on the short edge of the paper. Print Density Sets the level of ink coverage for double-sided printing. Increased Ink Drying Time Sets the amount of time required for drying ink after printing on one side of the paper before printing the other side in double-sided printing - Epson WorkForce Pro WF-C5890 | Users Guide - Page 153
Click OK. Printing Preferences - Mac Parent topic: Printing with the Epson Standard Printer Software - Mac Related references Blank Pages Print Printing Preferences on the Options or Driver tab. Thick Paper and Envelopes Prevents ink from smearing when you print on envelopes or other thick paper. - Epson WorkForce Pro WF-C5890 | Users Guide - Page 154
black printing Allows you to print using black ink when color ink is expended. Bidirectional printing Prints in both bottom of the print window. Checking Print Status - Mac Parent topic: Printing with the Epson Standard Printer Software - Mac Checking Print Status - Mac During printing, you can view - Epson WorkForce Pro WF-C5890 | Users Guide - Page 155
information, click Settings or Supply Levels. Parent topic: Printing Your Document or Photo - Mac Setting Up Printing on a Chromebook Your Epson printer supports native printing on Chromebook, allowing you to print from a Chromebook without drivers or cables. For directions on setting up your - Epson WorkForce Pro WF-C5890 | Users Guide - Page 156
screen instructions to begin printing. Parent topic: Printing from a Computer Related tasks Using the Epson Smart Panel Mobile App Printing with the PCL Printer Software - Windows You can print with the PCL printer software using any Windows printing program, as described in these sections (WF-C5890 - Epson WorkForce Pro WF-C5890 | Users Guide - Page 157
• Windows 8.x: Navigate to the Apps screen and select Control Panel > Hardware and Sound > Devices and Printers. Right-click on your product, select the PCL option, and select Printer properties. • Windows 7: Click and select Devices and Printers. Right-click on your product, select the PCL option, - Epson WorkForce Pro WF-C5890 | Users Guide - Page 158
Parent topic: Printing with the PCL Printer Software - Windows Related tasks Installing the Optional Paper Cassette Units Selecting Basic Print Settings - PCL Driver - Windows Select the basic settings for the document or photo you want to print. Note: The names of settings on the PCL driver screens - Epson WorkForce Pro WF-C5890 | Users Guide - Page 159
You see the Main tab of your printer settings window: Note: For more information about a setting, right-click it and select Help. 4. For the Paper Source setting, select where you loaded the paper you want to print on. 5. Select the size of the paper you loaded as the Document Size setting. Note: - Epson WorkForce Pro WF-C5890 | Users Guide - Page 160
7. Select the type of paper you loaded as the Paper Type setting. Note: The setting may not exactly match the name of your paper. Check the paper type settings list for details. 8. Select any of the available print options. 9. To select a variety of additional layout and printing options for your - Epson WorkForce Pro WF-C5890 | Users Guide - Page 161
You see the printer settings window: Note: For more information about a setting, right-click it and select Help. 2. Select the print settings you want to use as defaults in all your Windows programs. 3. Click OK. These settings are now the defaults selected for printing. You can still change them as - Epson WorkForce Pro WF-C5890 | Users Guide - Page 162
1. Do one of the following: • Windows 11: Click , search for Settings and select it. Select Bluetooth & devices > Printers & scanners. Right-click on your product, select the PCL option, and select Printer properties. • Windows 10: Click and select (Settings) > Devices > Printers & scanners. Right- - Epson WorkForce Pro WF-C5890 | Users Guide - Page 163
4. Select the checkbox for the settings you want to lock. To lock all print settings, select All Document Settings. 5. Under Advanced Settings, select the setting option you want to use for each locked setting. 6. Click OK. PCL Driver Locked Setting Options Parent topic: Printing with the PCL - Epson WorkForce Pro WF-C5890 | Users Guide - Page 164
You can print with the PostScript (PS3) printer software using any Windows printing program, as described in these sections (WF-C5890). Selecting Print Settings - PostScript Printer Software - Windows Selecting Default Print Settings - PostScript Printer Software - Windows Parent topic: Printing - Epson WorkForce Pro WF-C5890 | Users Guide - Page 165
You see the Paper/Quality tab of your printer settings window: 4. Select the Paper Source that matches where you loaded the paper you want to print on. 5. Select Plain as the Media setting. 6. Select one of the following as the Color setting: • To print text and graphics in black only, select the - Epson WorkForce Pro WF-C5890 | Users Guide - Page 166
You see a screen like this: 9. Select any settings as necessary. 10. If you have set up Access Control or want to print a confidential job, select Extended Settings to enable printing by entering a user name and password , or print a confidential job by entering the necessary information. Parent - Epson WorkForce Pro WF-C5890 | Users Guide - Page 167
Selecting Default Print Settings - PostScript Printer Software - Windows When you change your print settings in a program, the changes apply only while you are printing in that program session. If you want to change the print settings you use in all your Windows programs, you can select new default - Epson WorkForce Pro WF-C5890 | Users Guide - Page 168
the PostScript (PS3) Printer Software - Mac You can print with the PostScript (PS3) printer software using any Mac printing program, as described in these sections (WF-C5890). Selecting Basic Print Settings - PostScript Printer Software - Mac 168 - Epson WorkForce Pro WF-C5890 | Users Guide - Page 169
Settings - PostScript Printer Software - Mac Select the basic settings for the document or photo you want to print. The PostScript printer software supports plain paper printing on these paper and envelope sizes: • A4 (8.3 × 11.7 inches [210 × 297 mm]) • Letter (8.5 × 11 inches [216 × 279 mm]) • No - Epson WorkForce Pro WF-C5890 | Users Guide - Page 170
You see the expanded printer settings window for your product: Note: The print window may look different, depending on the Mac OS version and the application you are using. 5. Select the Two-Sided, Copies, and Pages settings as necessary. Note: If you do not see these settings in the print window, - Epson WorkForce Pro WF-C5890 | Users Guide - Page 171
7. Select any application-specific settings that appear on the screen, such as those shown in the image above for the Preview application. 8. Select Paper Feed from the pop-up menu. You see these settings: 171 - Epson WorkForce Pro WF-C5890 | Users Guide - Page 172
9. Select All Pages From or First Page From and select the paper source you want to print from. 10. Select Printer Features from the pop-up menu. You see these settings: 11. Select Plain as the Media Type setting. 12. Select one of the following Print Quality options: • For fast printing with - Epson WorkForce Pro WF-C5890 | Users Guide - Page 173
14. Select a Color Mode option: • To print a color document or photo, select the Color setting. • To print text and graphics in black only, select the Monochrome setting. 15. Select any of the following from the pop-up menu as necessary: • Select Layout to adjust a variety of layout options for your - Epson WorkForce Pro WF-C5890 | Users Guide - Page 174
Scanning You can scan your originals and save them as digital files. Starting a Scan Scanning in Epson Scan 2 Scanning with Document Capture Pro or Document Capture Entering a User ID and Password for Scanning Related tasks Placing Originals in the Automatic Document Feeder Placing Originals on the - Epson WorkForce Pro WF-C5890 | Users Guide - Page 175
to a connected computer using Document Capture Pro (Windows) or Document Capture (Mac). Services for Devices) port on your Windows 7 or Windows Vista computer (the port is set up automatically on Windows 10 and Windows 8.x). 6. Follow the instructions tasks Using Presets Using Epson Scan to Cloud - Epson WorkForce Pro WF-C5890 | Users Guide - Page 176
on the product's control panel or select them from the Recipient tab. Make sure the date and time are set correctly so the time stamps on your emails are accurate. 1. Place your original on the product for scanning. Note: To scan a double-sided or multi-page document, place all of the pages in the - Epson WorkForce Pro WF-C5890 | Users Guide - Page 177
's control panel. The computer must be on the same network as the product and must have the Document Capture Pro Server software installed. The product must also be configured for Document Capture Pro Server. You can save the scanned file as a PDF file. You can also set up custom scan settings using - Epson WorkForce Pro WF-C5890 | Users Guide - Page 178
on the Product Scanning to the Cloud You can use the control panel to send your scanned files to a destination that you have registered with Epson Connect. Note: Make sure to set up your product using - Epson WorkForce Pro WF-C5890 | Users Guide - Page 179
: Starting a Scan Using the Product Control Panel Setting Up a WSD Port (Windows 7/Windows Vista) You can scan to a networked Windows computer using WSD (Web Services for Devices). You must first set up a WSD port on your Windows 7 or Windows Vista system (the port is set up automatically on Windows - Epson WorkForce Pro WF-C5890 | Users Guide - Page 180
6. When you see the User Account Control screen, click Continue. Note: If you see an Uninstall screen, click Uninstall and repeat these steps as necessary. 7. When you see the message Your device is ready to use in the Windows taskbar, click the message. 8. On the Driver Software Installation - Epson WorkForce Pro WF-C5890 | Users Guide - Page 181
Scan Settings Resolution 2-Sided Scan Area Original Type Orientation (Original) Density Remove Shadow Remove Punch Holes Subject Attached File Max Size File Name Available options 200dpi 300dpi 600dpi 1-Sided 2-Sided Auto Cropping Various sizes Max Area Text Text & Image Photo Readable Direction - Epson WorkForce Pro WF-C5890 | Users Guide - Page 182
Related references Scanned Image Quality Problems Setting Up and Scanning to a Network Folder creating a shared network folder on a Mac, see your Mac documentation for instructions on creating the folder. The instructions here are for Windows. First make sure you connected your product and computer - Epson WorkForce Pro WF-C5890 | Users Guide - Page 183
this PC and follow the on-screen prompts. • Windows 7: Select Change Settings, change the computer's name, and click OK. (See Windows Help for instructions, if necessary.) Note: You need to be logged into Windows as an administrator to change the computer's name. After changing the name, restart - Epson WorkForce Pro WF-C5890 | Users Guide - Page 184
10. Click OK to save the settings, then click OK again to close the Advanced Sharing window. 11. Select the Security tab and check that the Group or user names list at the top includes the current computer user and the administrators who can now access the folder. 12. Select the Sharing tab again - Epson WorkForce Pro WF-C5890 | Users Guide - Page 185
• FTP: host_name/folder_name • Secure Connection: For FTP locations, select the secure connection type. • User Name and Password: Enter only if you have set up a password on your computer. • Connection Mode: For FTP locations, select Passive Mode if there is a firewall between the product and FTP - Epson WorkForce Pro WF-C5890 | Users Guide - Page 186
9. Do one of the following: • For a fax contact, select the Enter Fax Number field. Use the displayed keyboard to enter the fax number and select OK. Select any other fax settings as necessary. • For an email contact, select the Email Address (Required) field. Use the on-screen keyboard to enter the - Epson WorkForce Pro WF-C5890 | Users Guide - Page 187
You see a screen like this: 5. Do one of the following: • Choose a saved location on the Destination tab. • Select Keyboard, select the Communication Mode field, and select Network Folder (SMB) or FTP. Then select the Location (Required) field, enter the folder location, and select OK. Enter other - Epson WorkForce Pro WF-C5890 | Users Guide - Page 188
with the Windows 10 S operating system, you cannot use the software described in this section. You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S; you must obtain software only from the Windows Store. • Windows 11: Click , then search for - Epson WorkForce Pro WF-C5890 | Users Guide - Page 189
You see an Epson Scan 2 window like this: 189 - Epson WorkForce Pro WF-C5890 | Users Guide - Page 190
product software from the Epson website for use with Windows 10 S; you must obtain software only from the Windows Store. 1. Open your scanning program and select its scanning option. (See your scanning program help for instructions.) 2. Select your product. Note: In certain programs, you may need - Epson WorkForce Pro WF-C5890 | Users Guide - Page 191
You see an Epson Scan 2 window like this: Parent topic: Starting a Scan Related tasks Starting a Scan Using the Epson Scan 2 Icon Entering a User ID and Password for Scanning 191 - Epson WorkForce Pro WF-C5890 | Users Guide - Page 192
on the home screen. 4. Follow the on-screen instructions to scan and save your original. Parent topic: Starting a Scan Related tasks Using the Epson Smart Panel Mobile App Related topics Placing Originals on the Product Scanning in Epson Scan 2 Epson Scan 2 gives you access to basic and advanced - Epson WorkForce Pro WF-C5890 | Users Guide - Page 193
You see this window: 2. Select the Document Source setting that matches where you placed your original, or select Auto Detect to have Epson Scan 2 automatically detect the source. 3. Select the Scanning Side setting if you are scanning from the ADF. 4. Select the Document Size setting that matches - Epson WorkForce Pro WF-C5890 | Users Guide - Page 194
Select the Correct Document Skew setting to correct skewed originals, image contents, or both. 9. Click the Preview button. Epson Scan 2 previews your original and displays the results in the Epson Scan 2 window. 10. Reinsert your original into the ADF, if necessary. 11. Select any of the additional - Epson WorkForce Pro WF-C5890 | Users Guide - Page 195
Tab You can select these additional scanning settings on the Epson Scan 2 Main Settings tab. Not all adjustment settings may To save multiple pages in a single file, you must select a file format that supports multiple pages such as PDF or Multi-TIFF. If you select another file format, each - Epson WorkForce Pro WF-C5890 | Users Guide - Page 196
Ripple Patterns Appear in an Image Additional Scanning Settings - Advanced Settings Tab You can select these additional scanning settings on the Epson Scan 2 Advanced Settings tab. Not all adjustment settings may be available, depending on other settings you have chosen. Remove Background Removes - Epson WorkForce Pro WF-C5890 | Users Guide - Page 197
Optical Character Recognition (OCR) and then embedded in the scanned original. Note: The required Epson Scan 2 OCR Component is installed automatically when you install your product software as instructed on the Start Here sheet. If you install your scanner software programs individually, be sure - Epson WorkForce Pro WF-C5890 | Users Guide - Page 198
File Name setting and select a Folder setting for your document. 14. Click Scan. The scanned image is saved as a searchable PDF. Parent topic: Scanning in Epson Scan 2 Related topics Placing Originals on the Product 198 - Epson WorkForce Pro WF-C5890 | Users Guide - Page 199
. You can save multi-page documents in one PDF file. Recognized text in the scanned document can be searched. Parent topic: Scanning in Epson Scan 2 Scan Resolution Guidelines The Resolution setting, measured in dpi (dots per inch), controls the amount of detail captured in your scans. Increasing - Epson WorkForce Pro WF-C5890 | Users Guide - Page 200
create searchable PDF: 200 to 300 dpi Parent topic: Scanning in Epson Scan 2 Related references Cannot Scan Over a Network Scanning with Document Capture Pro or Document Capture When you scan with Document Capture Pro (Windows) or Document Capture (Mac), the program automatically saves your scanned - Epson WorkForce Pro WF-C5890 | Users Guide - Page 201
. • Windows (other versions): Click or Start, and select All Programs or Programs. Select Epson Software > Document Capture Pro. You see the Document Capture Pro window. Note: You may need to select your scanner from the list, if necessary. 3. Select the Simple Scan tab. You see a window like this - Epson WorkForce Pro WF-C5890 | Users Guide - Page 202
• Windows 8.x: Navigate to the Apps screen and select Document Capture Pro. • Windows (other versions): Click or Start, and select All Programs or Programs. Select Epson Software > Document Capture Pro. You see the Document Capture Pro window. Note: You may need to select your scanner from the list - Epson WorkForce Pro WF-C5890 | Users Guide - Page 203
that contain specific scan settings and use the jobs when you scan from your product control panel or the Job Scan option in Document Capture Pro. You can save up to 30 scan jobs. Note: Settings may vary depending on the software version you are using. Click the Help icon in - Epson WorkForce Pro WF-C5890 | Users Guide - Page 204
. • Windows 8.x: Navigate to the Apps screen and select Document Capture Pro. • Windows (other versions): Click or Start, and select All Programs or Programs. Select Epson Software > Document Capture Pro. You see the Document Capture Pro window. 2. Select the Job Scan tab. You see a window like this - Epson WorkForce Pro WF-C5890 | Users Guide - Page 205
You see a window like this: 4. To add a scan job, click the New Job icon. 5. Enter a name for the new job, and select any settings as necessary from the following options: • Scan: select the size, color, or resolution • Save: select the file name, file type, or destination folder • Index: enable the - Epson WorkForce Pro WF-C5890 | Users Guide - Page 206
One Sheet (Stitching Images) - Windows You can scan both sides of a double-sided or folded original in Document Capture Pro and combine them into a single image with the Epson Scan 2 Stitch Images setting (not available for all products). Note: Settings may vary depending on the software version you - Epson WorkForce Pro WF-C5890 | Users Guide - Page 207
the white edge facing down. 2. Do one of the following to start Document Capture Pro: • Windows 11: Click , then search for Document Capture Pro and select it. • Windows 10: Click and select Epson Software > Document Capture Pro. • Windows 8.x: Navigate to the Apps screen and select Document Capture - Epson WorkForce Pro WF-C5890 | Users Guide - Page 208
You see an Epson Scan 2 window like this: 208 - Epson WorkForce Pro WF-C5890 | Users Guide - Page 209
are not stitched together in the correct orientation, click Scanning Side on the Epson Scan 2 window, select Settings, set the Binding Edge to Left or Top, Page Originals as Separate Files - Windows You can use Document Capture Pro to scan multi-page originals as separate scanned files. You can - Epson WorkForce Pro WF-C5890 | Users Guide - Page 210
. • Windows 8.x: Navigate to the Apps screen and select Document Capture Pro. • Windows (other versions): Click or Start, and select All Programs or Programs. Select Epson Software > Document Capture Pro. You see the Document Capture Pro window. 3. Select the Job Scan tab. You see a window like this - Epson WorkForce Pro WF-C5890 | Users Guide - Page 211
5. Select New Job and select the scan settings. Click Next when finished. You see a window like this: 6. Select the Apply job separation checkbox. 7. Select the method you want to use to separate the originals as the Separator setting. Click Separation Settings to specify the settings for the - Epson WorkForce Pro WF-C5890 | Users Guide - Page 212
as specified when the job is run. Parent topic: Scanning with Document Capture Pro or Document Capture Related topics Placing Originals on the Product Scanning with Document 2. Open the Applications folder, open the Epson Software folder, and select Document Capture. You see a window like this: 212 - Epson WorkForce Pro WF-C5890 | Users Guide - Page 213
to select detailed scan settings, close the Scan Settings window, open the Scan menu at the top of the Mac desktop, and select Displays the EPSON Scan Setup Screen. 213 - Epson WorkForce Pro WF-C5890 | Users Guide - Page 214
Scan 2 window. 7. Click Scan. You see a preview of your scan in the Document Capture window. Note: You may have to close the Epson Scan 2 window to view your scan in the Document Capture window. 8. If you would like to scan additional originals and add them to the current - Epson WorkForce Pro WF-C5890 | Users Guide - Page 215
click OK or Send to complete the operation. Adding and Assigning Scan Jobs with Document Capture - Mac Parent topic: Scanning with Document Capture Pro or Document Capture Related topics Placing Originals on the Product Adding and Assigning Scan Jobs with Document Capture - Mac You can add scan jobs - Epson WorkForce Pro WF-C5890 | Users Guide - Page 216
Scan 2. Note: If you do not know the user ID or password, contact your administrator for assistance. 1. Start Epson Scan 2. 2. Select Settings from the Scanner drop-down list. You see this window: 3. Select Access Control. 4. Enter your user name and password. 5. Click OK. Parent - Epson WorkForce Pro WF-C5890 | Users Guide - Page 217
the standard Epson printer software. To download the standard Epson printer software,visit epson.com/support (U.S.), epson.ca/support (Canada), or epson.com.jm/support (Caribbean) and phone line such as DSL or fiber-optic digital service • Digital phone line (ISDN) • Some PBX telephone systems 217 - Epson WorkForce Pro WF-C5890 | Users Guide - Page 218
• When adapters such as terminal adapters, VoIP adapters, splitters, or DSL router are connected between the telephone wall jack and the printer 218 - Epson WorkForce Pro WF-C5890 | Users Guide - Page 219
1. Connect a phone cable to your telephone wall jack and to the LINE port on your product. Note: If you have a DSL or ISDN connection, you must connect the appropriate DSL filter, or ISDN terminal adapter or router to the wall jack to be able to use the line for faxing or voice calls using your - Epson WorkForce Pro WF-C5890 | Users Guide - Page 220
2. If you are connecting a telephone or answering machine to your product using a second phone cable, remove the cap from the EXT port on your product. Note: If your telephone has a fax function, disable the fax function before connecting it. If you are not able to completely disable the fax - Epson WorkForce Pro WF-C5890 | Users Guide - Page 221
3. Connect a second phone cable to your telephone or answering machine and to the EXT port on your product. Note: If you connect an answering machine and Receive Mode is set to Auto, set the number of rings before your product answers a call to a number that is higher than your answering machine's - Epson WorkForce Pro WF-C5890 | Users Guide - Page 222
Setting Up Fax Features Before faxing with your product, set up your fax header and select the fax features you want to use. Note: If you leave your product unplugged for a long period of time, you may need to reset the date and time settings for faxes. Setting Up Basic Fax Features Selecting - Epson WorkForce Pro WF-C5890 | Users Guide - Page 223
the source of the faxes you send. 6. On the Distinctive Ring Setting screen, do one of the following: • If you have subscribed to a distinctive ring service from your telephone company, select Proceed. Select the ring pattern to be used for incoming faxes or select All. Go to the next step. • If - Epson WorkForce Pro WF-C5890 | Users Guide - Page 224
Rings to Answer setting is correct. If you select to receive faxes manually, you need to answer every call and operate the product's control Run Check Fax Connection screen, select Start Checking and follow the on-screen instructions to check the fax connection and print a report of the check result. - Epson WorkForce Pro WF-C5890 | Users Guide - Page 225
You see a screen like this: 3. Select Access Code. 4. Select Use. 5. Select the Access Code field. 6. Use the displayed keypad to enter the access code, such as 9, and select OK. Parent topic: Setting Up Basic Fax Features Related tasks Sending a Fax Using the Keypad, Contact List, or History - Epson WorkForce Pro WF-C5890 | Users Guide - Page 226
You see a screen like this: 3. Select the number of rings and select OK. Make sure to select a number higher than the number of rings your answering machine is set to for answering a call. Note: An answering machine picks up every call faster than the product, but the product can detect fax tones - Epson WorkForce Pro WF-C5890 | Users Guide - Page 227
You see a screen like this: 3. Select the group of settings you want to change. Basic Settings - Fax Send Settings - Fax Receive Settings - Fax Report Settings - Fax Security Settings - Fax Parent topic: Setting Up Fax Features Basic Settings - Fax Set the basic options you want to use for incoming - Epson WorkForce Pro WF-C5890 | Users Guide - Page 228
Receive Mode Distinctive Ring PSTN PBX Your Phone Number Fax Header Manual Auto All Single Double Triple Double&Triple Description Turns on Error the same line and assign different ring patterns to each. If you use this service, select the number of rings for your fax number so your product can - Epson WorkForce Pro WF-C5890 | Users Guide - Page 229
Allows user to register up to five addresses at a cloud service recognized by Epson Connect. Received faxes may be forwarded to the selected cloud service. To use this feature, the printer must be registered with Epson Connect. Parent topic: Selecting Advanced Fax Settings Related references Cannot - Epson WorkForce Pro WF-C5890 | Users Guide - Page 230
Receiving Faxes Manually Related topics Setting Up Contacts and Contact Groups Send Settings - Fax Set the send options you want to use for outgoing faxes. Setting Batch Send - Epson WorkForce Pro WF-C5890 | Users Guide - Page 231
Setting Unconditional Save/Forward Conditional Save/Forward Common Settings Print Settings Setting Auto Reduction Options Description Save to Inbox Saves received faxes in printer's inbox Save to Computer Converts received faxes to PDFs and saves them on a computer connected to the printer - Epson WorkForce Pro WF-C5890 | Users Guide - Page 232
Setting Split Page Settings Acting Print Auto Rotation Add Reception Information 2-Sided Print Start Timing Collation Stack Print Suspend Time Options Description Delete Print Data After Split Overlap When Split Select how to split large incoming faxes across multiple sheets when using the Auto - Epson WorkForce Pro WF-C5890 | Users Guide - Page 233
Setting Quiet Mode Options On Off Description Select On to reduce noise during printing (printing speed may be reduced). Parent topic: Selecting Advanced Fax Settings Related references Received Fax is Not Printed Report Settings - Fax Set the options you want for fax reports. Setting Forwarding - Epson WorkForce Pro WF-C5890 | Users Guide - Page 234
Setting Attach Fax Image to Report Options Off On(Large Image) On(Small Image) Fax Log Layout Combine Send and Receive Separate Send and Receive Report Format Simple Detail Fax Log Output Method Print Save to Memory Device Forward Description Does not include an image on the Transmission - Epson WorkForce Pro WF-C5890 | Users Guide - Page 235
and receive faxes using the control panel. 1. Do one of the following: • Windows 11: Click , then search for EPSON Software and select it. • Windows 10: Click and select EPSON Software. • Windows 8.x: Navigate to the Apps screen. • Windows (other versions): Click or Start > Programs or All Programs - Epson WorkForce Pro WF-C5890 | Users Guide - Page 236
The first time you use the FAX Utility, you see this introduction window: 3. Read about the FAX Utility and click Return to the main window at the bottom of the window. 236 - Epson WorkForce Pro WF-C5890 | Users Guide - Page 237
You see this window: 4. Click Select Printer and follow the on-screen instructions to transfer your product's fax settings to the FAX Utility. Note: For detailed information, click Help or Open Online Help. Parent topic: Setting Up Fax - Epson WorkForce Pro WF-C5890 | Users Guide - Page 238
1. In the Apple menu or the Dock, select System Preferences. Select Print & Fax, Print & Scan, or Printers & Scanners, select the FAX option for your product, and select Options & Supplies. Select Utility and select Open Printer Utility. 2. Double-click FAX Utility, if necessary. You see a window - Epson WorkForce Pro WF-C5890 | Users Guide - Page 239
Creating a Contact Editing or Deleting a Contact Creating a Contact Group Editing or Deleting a Contact Group Parent topic: Faxing Related references Basic Settings - Fax Related tasks Sending a Fax Using the Keypad, Contact List, or History Sending a Fax at a Specified Time Creating a Contact You - Epson WorkForce Pro WF-C5890 | Users Guide - Page 240
9. Select the Fax Number field, and use the numeric keypad on the LCD screen or the buttons on the product to enter the fax number. You can enter up to 64 characters. Select OK when you are done. Note: If necessary, enter an outside line access code (such as 9) at the beginning of the fax number. If - Epson WorkForce Pro WF-C5890 | Users Guide - Page 241
4. Select the icon. 5. Select Add Group. 6. Select the registry number you want to use for the group you are adding. 7. Select the Group Name field, use the displayed keyboard to enter the group name (up to 30 characters), and select OK. 8. Select the Index Word field, use the displayed keyboard to - Epson WorkForce Pro WF-C5890 | Users Guide - Page 242
Each selected contact is highlighted. 8. Select Close. 9. Select OK. Parent topic: Setting Up Contacts and Contact Groups Sending Faxes See these sections to send faxes using your product. Sending Faxes from the Product Control Panel Sending Faxes Using the Fax Utility - Windows Sending Faxes Using - Epson WorkForce Pro WF-C5890 | Users Guide - Page 243
2. Press the home button, if necessary. 3. Select Fax. Note: To fax a double-sided document, place your document in the ADF and turn on the ADF 2Sided setting. (You cannot fax double-sided documents in color.) 4. Do one of the following to select fax recipients: • Select Keypad and enter a fax - Epson WorkForce Pro WF-C5890 | Users Guide - Page 244
8. Select the Send icon. Note: To cancel faxing, select the cancel button. You can also cancel the job or check the job status from the Job/Status menu. Your product scans your original and prompts you to place additional pages, if necessary. After scanning your originals, your product dials the - Epson WorkForce Pro WF-C5890 | Users Guide - Page 245
Setting Original Type Remove Background Options Text Text & Image Photo Auto Sharpness ADF 2-Sided Varying levels available Varying levels available Off On Continuous Scan (ADF) Off On Original Size (Glass) Various sizes Auto Detect Color Mode Direct Send B&W Color Off On Priority Send Off - Epson WorkForce Pro WF-C5890 | Users Guide - Page 246
Setting Options Add Sender Information Off Outside of Image Inside of Image Notify Send Result Off On Transmission Report Print on Error Print Do Not Print Backup Off On Description Lets you include a header, your phone number, or a destination list in the selected location on your - Epson WorkForce Pro WF-C5890 | Users Guide - Page 247
4. Enter a fax number or select a number from the Contacts or Recent lists. 5. Select Fax Settings. 6. Select Send Fax Later. 7. Select On. 8. Select Time, use the displayed keypad on the LCD screen to enter your desired time, and select OK. 9. Select the Send icon. Note: To cancel faxing, select - Epson WorkForce Pro WF-C5890 | Users Guide - Page 248
5. Select Polling Send. 6. Review the displayed Polling Send Box settings. If you need to make changes, select the icon and select Settings. Make any necessary changes and select OK. 7. Select Add Document. 8. Review the displayed Fax Settings. Make any necessary changes. 9. Select the Store icon. - Epson WorkForce Pro WF-C5890 | Users Guide - Page 249
10. When you are ready to send the document, press the Box. 11. Select Stored Documents. 12. Select the stored fax job you want to send. home button, if necessary, and select Fax 13. Select the Send icon. The selected fax is sent. Parent topic: Sending Faxes from the Product Control Panel Related - Epson WorkForce Pro WF-C5890 | Users Guide - Page 250
7. Hang up the telephone. Parent topic: Sending Faxes from the Product Control Panel Related references Fax Sending Options Related topics Placing Originals on the Product Sending Faxes Using the Fax Utility - Windows You can send a fax from a printing program in Windows. You can fax up to 100 pages - Epson WorkForce Pro WF-C5890 | Users Guide - Page 251
3. To change the Paper Size, Orientation, Color, Image Quality, or Character Density settings, click the Preferences or Properties button. Note: If you see a Setup, Printer, or Options button, click it. Then click Preferences or Properties on the next screen. For more information about selecting fax - Epson WorkForce Pro WF-C5890 | Users Guide - Page 252
like this: 7. Enter the recipient's name and fax number or select a recipient from the phone book, then click Next. Note: For detailed instructions on using the Epson FAX Utility, click Help. 8. Select a cover sheet and enter a subject and message, then click Next. 9. Click Send to transmit your fax - Epson WorkForce Pro WF-C5890 | Users Guide - Page 253
Sending Faxes Using the Fax Utility - Mac You can send a fax from a Mac printing program using the FAX Utility. You can fax up to 100 pages at a time, including a cover sheet. 1. Open the file you want to fax. 2. Select the print command in your application. Note: You may need to select a print icon - Epson WorkForce Pro WF-C5890 | Users Guide - Page 254
You see this window: 7. Do one of the following to choose your recipient: • Select a name or group from the Recipient List. • Enter a name, company, and fax number and click the + button. • Click the icon and select a recipient from your address book. 8. Select Fax Settings from the pop-up menu. 254 - Epson WorkForce Pro WF-C5890 | Users Guide - Page 255
or Receive Faxes Receiving Faxes See these sections to receive faxes with your product. Fax Reception Receiving Faxes Automatically Receiving Faxes Manually Forwarding Received Faxes Receiving a Fax by Polling Parent topic: Faxing Fax Reception Your product will automatically receive and print faxes - Epson WorkForce Pro WF-C5890 | Users Guide - Page 256
faxes and voice calls, you can also set your product to receive faxes manually. This allows you to check for a fax tone using the telephone and > General Settings > Fax Settings > Basic Settings > Receive Mode and select Manual. 2. When the connected telephone rings, answer the call. 3. If you hear - Epson WorkForce Pro WF-C5890 | Users Guide - Page 257
4. Select Send/Receive. 5. Select Receive. 6. Select the Receive icon to start receiving the fax. 7. Hang up the telephone. Parent topic: Receiving Faxes Related references Basic Settings - Fax Cannot Receive Faxes with a Telephone Connected to Your Product Related tasks Receiving Faxes - Epson WorkForce Pro WF-C5890 | Users Guide - Page 258
by Polling You can use polling to receive a fax from another fax machine (such as a fax information service). Note: You cannot use polling to receive a fax from a fax information service that uses audio guidance. 1. Press the home button, if necessary. 2. Select Fax. 3. Select the icon. 4. Select - Epson WorkForce Pro WF-C5890 | Users Guide - Page 259
view. You see the fax displayed on the screen. 8. Select the icon. 9. Select one of the printing or deleting options, and follow the on-screen instructions. Note: Delete faxes after you print or view them to prevent the product's memory from filling up. When the memory is full, you can only - Epson WorkForce Pro WF-C5890 | Users Guide - Page 260
2. Select Fax. 3. Select the icon. 4. Select Fax Report. 5. Select the fax report you want to print. Fax Report Options Parent topic: Faxing Related references Cannot Send or Receive Faxes Fax Report Options Select the fax report or list you want to print. Last Transmission Print a report on the - Epson WorkForce Pro WF-C5890 | Users Guide - Page 261
External USB Devices with Your Product Follow the instructions here to work with an external USB device connected device or its USB cable to the USB port on the front of the product. Note: Epson cannot guarantee the compatibility of your device. Make sure the files on the device are compatible with - Epson WorkForce Pro WF-C5890 | Users Guide - Page 262
Transferring Files from a USB Device to Your Computer Disconnecting a USB Device After you finish working with a USB device, follow these steps to remove it. 1. If your product is connected to your computer using a USB cable, do one of the following: • Windows: Open the My Computer, Computer, This - Epson WorkForce Pro WF-C5890 | Users Guide - Page 263
4. Do one of the following to select your photos: • In Tile View, select the thumbnail images of the photos you want to print. • In Single View, select the thumbnail image of the photo you want to print, then press the left or right arrow buttons to scroll through and select additional photos, or - Epson WorkForce Pro WF-C5890 | Users Guide - Page 264
Advanced settings Print settings Layout Fit Frame Quality Date Fix Photo Fix Red-Eye Available options 1-up 20-up Index On Off Standard Best Various date formats Various settings Enhance Off Off On Description Print one photo per page. Print 20 photos per page. Print numbered photo thumbnails - Epson WorkForce Pro WF-C5890 | Users Guide - Page 265
4. Select the file you want to print. You see information about the file. 5. Do the following as necessary: • To print more than one copy, use the numeric keypad on the control panel or select Copies on the LCD screen and use the numeric keypad on the screen to select the number of copies (up to 99 - Epson WorkForce Pro WF-C5890 | Users Guide - Page 266
Print settings Layout Fit Frame Quality Print Order Date Available options 1-up 20-up Index On Off Standard Best Last Page on Top First Page on Top Various date formats Description Print one photo per page. Print 20 photos per page. Print numbered photo thumbnails with date information. - Epson WorkForce Pro WF-C5890 | Users Guide - Page 267
Print settings 2-Sided Print Order Available options Off On Binding (Copy) Last Page on Top First Page on Top Description Two-sided printing is off. Two-sided printing is on. Select the binding position for the document. Select the printing order for multi-page documents. Parent topic: Printing - Epson WorkForce Pro WF-C5890 | Users Guide - Page 268
You see a screen like this: 3. Select Memory Device and make sure it is set to Enable. 4. Select File Sharing. 5. Select the way your computer is connected to the product: either USB or Network. Parent topic: Transferring Files on a USB Device Related tasks Disconnecting a USB Device Transferring - Epson WorkForce Pro WF-C5890 | Users Guide - Page 269
• Mac with a USB connection: Look for the removable disk icon on your desktop, then select it. • Mac with a network connection: Select the hard drive icon on your desktop or select Computer from the Go menu, select your product in the SHARED section of the sidebar (you may need to widen the sidebar - Epson WorkForce Pro WF-C5890 | Users Guide - Page 270
. If you would like to return your used ink packs and maintenance boxes to Epson for proper disposal, please go to epson.com/recycle for more information. Ink Pack Safety Instructions Check Ink and Maintenance Box Status Purchase Epson Ink Packs and Maintenance Boxes Removing and Installing - Epson WorkForce Pro WF-C5890 | Users Guide - Page 271
buttons or the utilities included with the standard Epson printer software. To download the standard Epson printer software, visit epson.com/support (U.S.), epson.ca/support (Canada), or latin.epson.com/support (Latin America) and select your product. Checking Ink Status on the LCD Screen Checking - Epson WorkForce Pro WF-C5890 | Users Guide - Page 272
Maintenance Box Status Related tasks Removing and Installing Ink Packs Replacing the Maintenance Box Checking Ink and Maintenance Box Status - Windows A low ink reminder appears if you try to print when ink is low. You can also check your ink or maintenance box status at any time using a utility - Epson WorkForce Pro WF-C5890 | Users Guide - Page 273
on the screen. Note: If any of the ink packs installed in the product is broken, incompatible with the product model, or improperly installed, Epson Status Monitor will not display an accurate ink status. Parent topic: Check Ink and Maintenance Box Status Related tasks Removing and Installing - Epson WorkForce Pro WF-C5890 | Users Guide - Page 274
Maintenance Box Status - Mac You can check the status of your ink and maintenance box using a utility on your Mac. 1. In select Options & Supplies. Select Utility and select Open Printer Utility. 2. Select EPSON Status Monitor. You see this window: 3. Do the following as necessary: • You can - Epson WorkForce Pro WF-C5890 | Users Guide - Page 275
issues of security, performance, minor bug fixes and ensure the printer functions as designed. These updates may affect the functionality of third-party ink. Non-Epson branded or altered Epson ink packs that functioned prior to a firmware update may not continue to function. The included initial - Epson WorkForce Pro WF-C5890 | Users Guide - Page 276
T11A320-AL T11A420-AL Extra High-capacity T11B120-AL - - - Maintenance box part number: C9382 Parent topic: Purchase Epson Ink Packs and Maintenance Boxes Removing and Installing Ink Packs If an ink pack is low or expended, a message appears on your product and on your computer screen. Note which - Epson WorkForce Pro WF-C5890 | Users Guide - Page 277
How To . 2. Follow the on-screen instructions to replace the expended ink packs. Parent topic: Replacing Ink Supply Units (Ink Packs), Maintenance Boxes, and Cassette Rollers Related concepts Check Ink and Maintenance Box Status Purchase Epson Ink Packs and Maintenance Boxes Related references - Epson WorkForce Pro WF-C5890 | Users Guide - Page 278
Boxes, and Cassette Rollers Related concepts Check Ink and Maintenance Box Status Purchase Epson Ink Packs and Maintenance Boxes Related tasks Checking Ink Status on the LCD Screen Checking Ink and Maintenance Box Status - Windows Checking Ink and Maintenance Box Status - Mac Replacing the - Epson WorkForce Pro WF-C5890 | Users Guide - Page 279
Replacing the Paper Feed Rollers Cleaning the Paper Guide Printing with Black Ink and Expended Color Ink Packs When a color ink pack is expended, you can temporarily continue printing from your computer using black ink. Replace the expended color ink pack as soon as possible for future printing - Epson WorkForce Pro WF-C5890 | Users Guide - Page 280
printing telling you that you can temporarily print in black ink with an expended color ink supply unit, you can cancel your print job and select settings to print on plain paper or on an envelope. Note: To use this feature, Epson Status Monitor must be enabled. 1. Click Cancel or Cancel Print - Epson WorkForce Pro WF-C5890 | Users Guide - Page 281
2. If you see a message telling you that you can temporarily print with only black ink, click the Delete or icon to cancel your print job. (If an error message is displayed, click OK.) Note: If the message screen appears on - Epson WorkForce Pro WF-C5890 | Users Guide - Page 282
setting, and depends on other selected print settings. To use this feature, Epson Status Monitor must be enabled. • Click Yes to use a mixture of color inks to create black, or No to continue using the remaining black ink for the document you are printing. • Click Disable this feature to continue - Epson WorkForce Pro WF-C5890 | Users Guide - Page 283
Related tasks Removing and Installing Ink Packs 283 - Epson WorkForce Pro WF-C5890 | Users Guide - Page 284
the print head. Print Head Maintenance Print Head Alignment Cleaning the Paper Guide Cleaning the Translucent Film Checking the Number of Sheets on the LCD Screen them, you may need to clean the print head nozzles. Cleaning uses ink, so clean the nozzles only if print quality declines. You can check - Epson WorkForce Pro WF-C5890 | Users Guide - Page 285
gaps, select O. • If there are gaps or the pattern is faint, select X. 8. Follow the instructions on the screen to clean the print head, check the nozzles, and repeat the process as necessary. Caution If quality still does not improve, contact Epson support. Parent topic: Print Head Nozzle Check 285 - Epson WorkForce Pro WF-C5890 | Users Guide - Page 286
Related tasks Cleaning the Print Head Using the Product Control Panel Loading Paper in the Paper Cassettes and Rear Paper Tray Checking the Nozzles Using a Computer Utility You can check the print head nozzles using a utility on your Windows or Mac computer. 1. Make sure there are no errors on the - Epson WorkForce Pro WF-C5890 | Users Guide - Page 287
You see a window like this: 5. Click Print. 287 - Epson WorkForce Pro WF-C5890 | Users Guide - Page 288
print head again, if necessary. If quality still does not improve, contact Epson. Parent topic: Print Head Nozzle Check Related tasks Cleaning the Print Head clean the print head if ink is expended, and may not be able to clean it when ink is low. You must replace the ink pack first. Cleaning the - Epson WorkForce Pro WF-C5890 | Users Guide - Page 289
Cleaning the Print Head Using a Computer Utility Parent topic: Print Head Maintenance Related references Blank Pages Print White or Dark Lines in Printout Related tasks Enabling Periodic Cleaning Cleaning the Print Head Using the Product Control Panel You can clean the print head using the control - Epson WorkForce Pro WF-C5890 | Users Guide - Page 290
to 3 times, wait at least 12 hours without printing. Then try cleaning the print head again. If quality still does not improve, contact Epson. Parent topic: Print Head Cleaning Related tasks Checking the Nozzles Using the Product Control Panel Cleaning the Print Head Using a Computer Utility You can - Epson WorkForce Pro WF-C5890 | Users Guide - Page 291
You see a window like this: 5. Click Start to begin the cleaning cycle. The power light flashes throughout the cleaning cycle and stays on when the cleaning cycle is finished. Caution: Never turn off the product or open the front cover during a cleaning cycle or you may not be able to print. 6. When - Epson WorkForce Pro WF-C5890 | Users Guide - Page 292
hours. Then check the print head nozzles and try cleaning the print head again, if necessary. If quality still does not improve, contact Epson. Parent topic: Print Head Cleaning Related tasks Checking the Nozzles Using a Computer Utility Print Head Alignment If your printouts become grainy or blurry - Epson WorkForce Pro WF-C5890 | Users Guide - Page 293
Alignment if vertical lines in your printout are misaligned. • Horizontal Alignment if your printout contains horizontal banding. 6. Follow the on-screen instructions to print an alignment sheet. Note: Do not cancel printing while you are printing head alignment patterns. Parent topic: Print Head - Epson WorkForce Pro WF-C5890 | Users Guide - Page 294
are gaps or the pattern is faint, select X. 8. Follow the on-screen instructions to print an alignment sheet. Note: Do not cancel printing while you are printing Cleaning the Paper Guide If you see ink on the back of a printout, you can clean the paper guide rollers to remove any excess ink. 1. If - Epson WorkForce Pro WF-C5890 | Users Guide - Page 295
Guide Cleaning. 4. Follow the on-screen instructions to clean the paper guide. 5. Repeat these steps as necessary until the paper comes out clean. Parent topic: Adjusting Print Quality Related references Paper Feeding Problems Paper Ejection Problems may be smeared with ink. To clean the printer - Epson WorkForce Pro WF-C5890 | Users Guide - Page 296
4. Open the printer cover. 5. Using the flashlight, check the translucent film shown here for ink smears. 296 - Epson WorkForce Pro WF-C5890 | Users Guide - Page 297
and detergent mixture and squeeze out any excess moisture, then lightly wipe the ink off the translucent film. Caution: Do not press too hard on the the translucent film. 8. Repeat steps 6 and 7 as necessary to clean all ink smears. 9. When the translucent film is dry and free of any fibers, close - Epson WorkForce Pro WF-C5890 | Users Guide - Page 298
4. Select Print Sheet and follow the on-screen instructions to print a detailed sheet of the printer's usage history. Parent topic: Adjusting Print Quality 298 - Epson WorkForce Pro WF-C5890 | Users Guide - Page 299
Cleaning and Transporting Your Product See these sections if you need to clean or transport your product. Cleaning Your Product Cleaning the Scanner Glass Cleaning the Automatic Document Feeder Transporting Your Product Cleaning Your Product To keep your product working at its best, you should clean - Epson WorkForce Pro WF-C5890 | Users Guide - Page 300
Parent topic: Cleaning and Transporting Your Product Cleaning the Scanner Glass You can clean the scanner glass if your copies or scanned images are smeared. Caution: Do not use a hard brush, alcohol, or paint thinner to clean the product or you may damage it. Do not use oil or other lubricants - Epson WorkForce Pro WF-C5890 | Users Guide - Page 301
Copies Have Incorrect or Faint Colors Position, Size, or Margins of Copies are Incorrect Blurry or Smeared Printout Incorrect Colors Scanned Image Quality Problems Straight Lines in an Image Appear Crooked Image Consists of a Few Dots Only Line of Dots Appears in All Scanned Images Fax Quality - Epson WorkForce Pro WF-C5890 | Users Guide - Page 302
2. Use a soft, lint-free cloth (microfiber is recommended) moistened with a little water to clean the rollers and the interior of the ADF. Caution: Do not use a dry cloth; you may damage the ADF rollers. Do not use the ADF until the rollers have dried. 302 - Epson WorkForce Pro WF-C5890 | Users Guide - Page 303
3. Close the ADF cover and open the document cover. 4. Clean the areas indicated in the image: 303 - Epson WorkForce Pro WF-C5890 | Users Guide - Page 304
Have Incorrect or Faint Colors Position, Size, or Margins of Copies are Incorrect Blurry or Smeared Printout Fax Quality is Poor Scanned Image Quality Problems Straight Lines in an Image Appear Crooked Line of Dots Appears in All Scanned Images Transporting Your Product If you need to store your - Epson WorkForce Pro WF-C5890 | Users Guide - Page 305
dry out the print head and may prevent the product from printing. Note: Before storing your product for a long period, replace low, expended, or expired ink to help prevent the print head from drying out. Store your product in a cool, dry place. 1. Turn off the product. 2. Wait for the power light - Epson WorkForce Pro WF-C5890 | Users Guide - Page 306
7. Secure the print head to the case with tape as shown. Caution: Do not touch the translucent film inside the product; otherwise, you may damage your product. 8. Lower the printer cover. 306 - Epson WorkForce Pro WF-C5890 | Users Guide - Page 307
9. Unlock and open the front cover. 10. If you have the protective material that shipped with your product, use it to secure the ink pack trays. 11. When you are finished, close and lock the front cover. 307 - Epson WorkForce Pro WF-C5890 | Users Guide - Page 308
12. Uninstall any optional paper cassettes, if necessary. Note: Uninstall the cassettes by performing the installation steps in reverse. 308 - Epson WorkForce Pro WF-C5890 | Users Guide - Page 309
print again, clean and align the print head. Make sure you remove the tape securing the print head and the protective material attached to the ink pack trays before using the printer. Parent topic: Cleaning and Transporting Your Product 309 - Epson WorkForce Pro WF-C5890 | Users Guide - Page 310
Related tasks Installing the Optional Paper Cassette Units 310 - Epson WorkForce Pro WF-C5890 | Users Guide - Page 311
the instructions in can also access the Web Config utility from the product information area in the Epson Smart Panel app. 1. Print a network status sheet. 2. Locate the IP warning message when you access Web Config. This does not indicate a problem and can be ignored. 5. On the first visit to the - Epson WorkForce Pro WF-C5890 | Users Guide - Page 312
You see the available Web Config utility options. Note: The administrator password is required to access the full capabilities of the Web Config utility. The default password is the product's serial number. Check the label on your product to locate the serial number. Parent topic: Administering Your - Epson WorkForce Pro WF-C5890 | Users Guide - Page 313
password in all cases. Note: If you forget your administrator password, contact Epson for support. 1. Access Web Config and select the Product Security tab. 2. Select the Web Config Utility Configuring Product Settings Follow the instructions in these sections to configure your product's control - Epson WorkForce Pro WF-C5890 | Users Guide - Page 314
administrator, if necessary. 2. Select the Status tab and choose one of the following options: • Select Product Status to view information such as ink level and maintenance box status. • Select Network Status to view network information such as the IP address and network connection status. • Select - Epson WorkForce Pro WF-C5890 | Users Guide - Page 315
Related tasks Accessing the Web Config Utility Managing the Network Connection You can check or update the network information for your product using the Web Config interface. 1. Enter the IP address of the product in a web browser and log in as an administrator. 2. Select the Network tab, then - Epson WorkForce Pro WF-C5890 | Users Guide - Page 316
other device on your network. Displays the subnet mask. If you are manually entering the subnet mask, enter it in the format xxx.xxx.xxx.xxx number between 0 and 255). Displays the default gateway address. If you are manually setting the default gateway, enter it in the format xxx.xxx.xxx.xxx ( - Epson WorkForce Pro WF-C5890 | Users Guide - Page 317
of characters in the host and domain name must not exceed 251. Allows you to register the host and domain names through a DHCP server that supports Dynamic DNS Enables the use of a proxy server Specifies the name of the proxy server in either IPv4 or FQDN format Specifies the port number - Epson WorkForce Pro WF-C5890 | Users Guide - Page 318
Setting IPv6 Address IPv6 Address Default Gateway IPv6 Link-Local Address IPv6 Stateful Address IPv6 Stateless Address 1 IPv6 Stateless Address 2 IPv6 Stateless Address 3 IPv6 Primary DNS Server Description Specifies the IPv6 address. The address must conform to the following format: • xxxx: xxxx: - Epson WorkForce Pro WF-C5890 | Users Guide - Page 319
network. Selects the frequency range used by the Wi-Fi Direct network. Specifies the IP address for the Wi-Fi Direct network. If set to Manual, enter the IP address in the provided fields. Parent topic: Managing the Network Connection 319 - Epson WorkForce Pro WF-C5890 | Users Guide - Page 320
Related tasks Modifying the Wi-Fi Direct Network Name or Password Setting Control Panel Options You can configure the behavior of the product control panel using the Web Config interface or the menus on the control panel. 1. Enter the IP address of the product in a web browser and log into Web - Epson WorkForce Pro WF-C5890 | Users Guide - Page 321
6. Click OK to apply the settings. Note: To clear the email notification settings, select Restore Default Settings. This clears all email notification settings, not just the changes made in the current session. Parent topic: Configuring Product Settings Related tasks Accessing the Web Config Utility - Epson WorkForce Pro WF-C5890 | Users Guide - Page 322
> Sounds. Parent topic: Configuring Product Settings Related tasks Accessing the Web Config Utility Importing and Exporting Product Settings Follow the instructions in these sections to import and export your product's settings using the Web Config software. Exporting Settings Using Web Config - Epson WorkForce Pro WF-C5890 | Users Guide - Page 323
Importing Settings Using Web Config You can import settings to your product that you have exported previously. If encryption was used when the settings were exported, obtain the necessary password before you import. 1. Access Web Config and select Export and Import Setting Value. 2. Select Import. - Epson WorkForce Pro WF-C5890 | Users Guide - Page 324
Note: If you are using a CA certificate or Kerberos authentication, it is recommended to use a time server to set the date and time. 1. Log in to the Web Config interface as an administrator. 2. Select the Device Management tab, then select the Date and Time > Time Server setting. 3. Set Use Time - Epson WorkForce Pro WF-C5890 | Users Guide - Page 325
1. Log in to the Web Config interface as an administrator. 2. Select the Device Management tab, then select the Contacts Manager setting. 3. Select either Tile View or List View to control how the contacts are displayed on the product's LCD screen. 4. Select an search option from the Search Options - Epson WorkForce Pro WF-C5890 | Users Guide - Page 326
Point Network Software Cannot Find Product on a Network Related tasks Accessing the Web Config Utility Configuring Security Settings Follow the instructions in these sections to configure internal security features for your product using the Web Config software. Connecting an Authentication Device - Epson WorkForce Pro WF-C5890 | Users Guide - Page 327
, and check the functionality of the reader using the Web Config interface. 1. Remove the sticker covering the service port on the rear of the product. 2. Connect the card reader's USB cable to the service port on the product. 3. Access Web Config and log in using the administrator name and password - Epson WorkForce Pro WF-C5890 | Users Guide - Page 328
to log into the printing or scanning software, and allows the software to authenticate the users before printing or scanning proceeds. For instructions on setting up software restrictions, see the help utility in the printing or scanning software. Parent topic: Restricting Features Available for - Epson WorkForce Pro WF-C5890 | Users Guide - Page 329
: • The default operating system driver • A PCL or PostScript printer driver • Web services such as Epson Connect • Smartphones and other mobile devices 4. Click OK. 5. Select User Settings. the help utility in the software for instructions. Parent topic: Restricting Features Available for Users 329 - Epson WorkForce Pro WF-C5890 | Users Guide - Page 330
Disabling the External Interface You can restrict the ability to connect from a computer using a USB connection or accessing a connected USB device or memory card. Note: Depending on your product features, not all of the options listed below may be available. 1. Access Web Config and select Product - Epson WorkForce Pro WF-C5890 | Users Guide - Page 331
Parent topic: Configuring Security Settings Working with Audit Logs You can enable the Audit Log feature or export audit log data using the Web Config interface. Audit logs can be used to track security issues or identify improper usage. 1. Log in to the Web Config interface as an administrator. 2. - Epson WorkForce Pro WF-C5890 | Users Guide - Page 332
Security Settings Using Your Product on a Secure Network Follow the instructions in these sections to configure security features for your product on the network using the Web Config software. Configuring Protocols and Services in Web Config Configuring SSL/TLS Communication Configuring IPsec/IP - Epson WorkForce Pro WF-C5890 | Users Guide - Page 333
SLP WSD LLTD LLMNR LPR RAW(Port9100) RAW(Custom Port) IPP FTP SNMPv1/v2c SNMPv3 Bonjour Settings Setting Use Bonjour Bonjour Name Bonjour Service Name Location Description Bonjour is used to search for devices and AirPrint Enable the iBeacon setting to search for the product from iBeacon-enabled - Epson WorkForce Pro WF-C5890 | Users Guide - Page 334
Setting Top Priority Protocol Wide-Area Bonjour iBeacon Settings Setting Enable iBeacon Transmission SLP Settings Setting Enable SLP WSD Settings Setting Enable WSD Printing Timeout (sec) Scanning Timeout (sec) Device Name Location LLTD Settings Setting Enable LLTD Options/Description Selects the - Epson WorkForce Pro WF-C5890 | Users Guide - Page 335
Setting Device Name Options/Description Displays the LLTD device name LLMNR Settings Setting Enable LLMNR Options/Description Enable LLMNR to use name resolution without NetBIOS, even if you cannot use DNS LPR Settings Setting Allow LPR Port Printing Printing Timeout (sec) Options/Description - Epson WorkForce Pro WF-C5890 | Users Guide - Page 336
PIN Code when using IPP printing URL(Network) URL(Wi-Fi Direct) Printer Name Location Options/Description Enable IPP communication for products that support IPP are displayed (you cannot use AirPrint if disabled) Allow the printer to communicate without any security measures (IPP) Enter the timeout - Epson WorkForce Pro WF-C5890 | Users Guide - Page 337
support SNMPv3 Enter 1 to 32 characters Select an algorithm and set a password for authentication Select an algorithm and set a password for encryption Enter 1 to 32 characters Parent topic: Configuring Protocols and Services in Web Config Configuring SSL/TLS Communication Follow the instructions - Epson WorkForce Pro WF-C5890 | Users Guide - Page 338
SSL/TLS Communication Configuring IPsec/IP Filtering Follow the instructions in these sections to configure IPsec/IP traffic filtering using can filter traffic to the product over the network based on IP address, service, and port by configuring a default policy that applies to every user or - Epson WorkForce Pro WF-C5890 | Users Guide - Page 339
Note: IPsec is supported only by computers running Windows Vista or later, or Windows Server 2008 or later. Parent topic: Configuring IPsec/IP Filtering Configuring Default IPsec/IP Filtering - Epson WorkForce Pro WF-C5890 | Users Guide - Page 340
IPsec/IP Filtering Policy Settings Default Policy Settings Setting Access Control Authentication Method Pre-Shared Key Encapsulation Remote Gateway(Tunnel Mode) Security Protocol Options/Description Permit Access to permit IP packets to pass through Refuse Access to prevent IP packets from passing - Epson WorkForce Pro WF-C5890 | Users Guide - Page 341
be unavailable, so configure a static address instead Select the method you want to used for specifying ports If you selected Service Name as the Method of Choosing Port option, select a service name option here; see the next table for more information If you selected Port Number as the Method of - Epson WorkForce Pro WF-C5890 | Users Guide - Page 342
Setting Remote Port Authentication Method Pre-Shared Key Encapsulation Remote Gateway(Tunnel Mode) Security Protocol Group Policy Guidelines Options/Description If you selected Port Number as the Method of Choosing Port option, and TCP or UDP for the Transport Protocol option, enter the port - Epson WorkForce Pro WF-C5890 | Users Guide - Page 343
Service name ENPC Protocol type Local/Remote port number UDP 3289/Any port Forwarding scan data from Document Capture Pro Acquiring job information on push scanning from Document Capture Pro Searching for a computer during push scanning from Document Capture Pro Forwarding FTP printing data to - Epson WorkForce Pro WF-C5890 | Users Guide - Page 344
Service (Local) UDP NetBIOS Datagram UDP Service (Local) NetBIOS Session TCP Service (Local) NetBIOS Name UDP Service (Remote) NetBIOS Datagram UDP (Remote) NetBIOS Session TCP Service to a HTTP or HTTPS server Communicating with Epson Connect, firmware update, and root certificate update on - Epson WorkForce Pro WF-C5890 | Users Guide - Page 345
Access Control: Refuse Access Group policy: • Access Control: Permit Access • Remote Address(Host): Client IP address • Method of Choosing Port: Service Name • Service Name: Select ENPC, SNMP, HTTP (Local), HTTPS (Local), and RAW (Port9100) Receiving Access from Only a Specified Address for Product - Epson WorkForce Pro WF-C5890 | Users Guide - Page 346
a Secure Network Configuring an IEEE 802.1X Network If your product supports IEEE 802.1X, you can use it on a network with authentication Fi network, enable your product's Wi-Fi settings. See your product's User's Guide for instructions. The status of the connection is shown as the IEEE802.1X (Wi-Fi - Epson WorkForce Pro WF-C5890 | Users Guide - Page 347
/AES128/RC4 Parent topic: Connecting the Product to an IEEE 802.1X Network Configuring a Certificate for an IEEE 802.1X Network If your product supports IEEE 802.1X, you can configure a certificate for the network using Web Config. 1. Access Web Config and select the Network Security tab. 2. Under - Epson WorkForce Pro WF-C5890 | Users Guide - Page 348
is incorrect (PEAP/MSCHAPv2) Parent topic: Connecting the Product to an IEEE 802.1X Network Using a Digital Certificate Follow the instructions in these sections to configure and use digital certificates using Web Config. About Digital Certification Obtaining and Importing a CA-signed Certificate - Epson WorkForce Pro WF-C5890 | Users Guide - Page 349
CSR Setup Settings CSR Import Settings Deleting a CA-signed Certificate Updating a Self-signed Certificate Importing a CA Certificate Deleting a CA Certificate Parent topic: Using Your Product on a Secure Network Related references Product Status Messages About Digital Certification You can - Epson WorkForce Pro WF-C5890 | Users Guide - Page 350
connected to the product. Before proceeding, make sure the time and date settings are correct on your product. See the product's User's Guide for instructions. 9. In the CA Certificate section, click Import. 10. Select the format of the certificate as the Server Certificate setting. 11. Select the - Epson WorkForce Pro WF-C5890 | Users Guide - Page 351
Setting Common Name Organization, Organizational Unit, Locality, State/Province Country Options/Description Enter a name or static IP address from 1 to 128 characters long; for example, Reception printer or https://10.152.12.225 Enter information in each field as necessary, from 0 to 64 characters - Epson WorkForce Pro WF-C5890 | Users Guide - Page 352
Click Delete. You see a completion message. 3. Click OK. Parent topic: Using a Digital Certificate Updating a Self-signed Certificate If your product supports the HTTPS server feature, you can update a self-signed certificate using Web Config. 1. Access Web Config and select Network Security, select - Epson WorkForce Pro WF-C5890 | Users Guide - Page 353
4. Select a validity period for the certificate as the Certificate Validity (year) setting. 5. Click Next. You see a completion message. 6. Click OK. 7. Click Confirm to verify the certificate information. Parent topic: Using a Digital Certificate Importing a CA Certificate You can import a CA - Epson WorkForce Pro WF-C5890 | Users Guide - Page 354
, and configure network settings in a batch operation. See the Epson Device Admin help for instructions. To install Epson Device Admin, download the software from the support page at epson.com/support (U.S.), epson.ca/support (Canada), or latin.epson.com/support (Caribbean) and follow the on-screen - Epson WorkForce Pro WF-C5890 | Users Guide - Page 355
and Content Problems Solving Print Quality Problems Solving Scanning Problems Solving Scanned Image Quality Problems Solving Faxing Problems Solving USB Device Problems Uninstall Your Product Software Where to Get Help (U.S. and Canada) Viewing the Help Screen You can view troubleshooting or how - Epson WorkForce Pro WF-C5890 | Users Guide - Page 356
You see this screen: 2. Select Troubleshooting or How To to view instructional images or animations. Parent topic: Solving Problems Product Status Messages You can often diagnose problems with your product by checking the messages and status icons on its LCD screen. You can also check for errors by - Epson WorkForce Pro WF-C5890 | Users Guide - Page 357
error. Turn the power off and on again. If the problem persists, contact Epson support. Turn the product off and then back on again. If roller is near the end of its service life.) Contact Epson for support. The pickup roller in XX has reached the end of its service life. Replace it and reset the - Epson WorkForce Pro WF-C5890 | Users Guide - Page 358
to replace Ink Supply Unit(s). Replace the indicated ink packs. services, update the root certificate from the Epson Web Config utility. Access the Web Config utility and update the cloud service Epson support site. If you still need help, contact Epson for support. Parent topic: Solving Problems - Epson WorkForce Pro WF-C5890 | Users Guide - Page 359
in the Paper Cassettes and Rear Paper Tray Installing the Optional Paper Cassette Units Replacing the Paper Feed Rollers Removing and Installing Ink Packs Connecting a Telephone or Answering Machine Related topics Wi-Fi or Wired Networking Using a Digital Certificate Job Status Error Codes If a job - Epson WorkForce Pro WF-C5890 | Users Guide - Page 360
301 401 302 402 303 Condition/solution The received fax was already deleted. The job was printed 1-sided because the loaded paper does not support 2-sided printing. Available memory is running low. Reduce the size of the print job. Cannot communicate with a server using an open platform. Check the - Epson WorkForce Pro WF-C5890 | Users Guide - Page 361
Code 304 404 305 405 306 311 321 411 421 312 412 313 413 314 315 327 316 317 322 323 324 325 326 Condition/solution The external memory device has been removed. Reinsert the device. An error occurred while saving data to an external memory device. Reinsert the memory device or use a different - Epson WorkForce Pro WF-C5890 | Users Guide - Page 362
computer or network correctly. Make sure you have installed Document Capture Pro or Document Capture. Make sure the Event Manager program is not Check the product's date and time settings are correct. Run Epson Web Config and update the root certificate or the CA certificate. : Solving Problems 362 - Epson WorkForce Pro WF-C5890 | Users Guide - Page 363
Related references Double-sided Printing Capacity Related tasks Clearing the Internal Memory Connecting an Authentication Device Related topics Restricting Features Available for Users Setting Up and Scanning to a Network Folder or FTP Server Running a Product Check Running a product check helps you - Epson WorkForce Pro WF-C5890 | Users Guide - Page 364
check pattern has gaps, clean the print head. • If the page does not print, the product may have a problem. Check the other solutions in this manual. If they do not work, contact Epson. Parent topic: Solving Problems Related references Nothing Prints Resetting Control Panel Defaults If you have - Epson WorkForce Pro WF-C5890 | Users Guide - Page 365
You see a confirmation screen. 4. Select Yes to reset the selected settings. (Select No if you want to cancel the operation.) Parent topic: Solving Problems Solving Setup Problems Check these sections if you have problems while setting up your product. Product Does Not Turn On or Off Noise After - Epson WorkForce Pro WF-C5890 | Users Guide - Page 366
product, or it may charge improperly and use excess ink the next time you turn it on. • contact Epson for help. Parent topic: Solving Setup Problems Software Installation Problems If you have problems have problems installing software, disconnect the cable and carefully follow the instructions on - Epson WorkForce Pro WF-C5890 | Users Guide - Page 367
. • Make sure both the card reader and the authentication card are supported. Parent topic: Solving Setup Problems Related tasks Connecting an Authentication Device Solving Network Problems Check these solutions if you have problems setting up or using your product on a network. Note: Breakdown or - Epson WorkForce Pro WF-C5890 | Users Guide - Page 368
trouble service provider for instructions. problem. • You may need to disable the firewall and any anti-virus software on your wireless router or access point. • Try restarting your router following the instructions instructions that came with your product to enter your wireless network name manually - Epson WorkForce Pro WF-C5890 | Users Guide - Page 369
DIRECT-xxxxxxxx connection settings from your device and enter a new password. See your device documentation for instructions. Parent topic: Solving Network Problems Related concepts Uninstall Your Product Software Related tasks Printing a Network Connection Report Restoring Default Product Settings - Epson WorkForce Pro WF-C5890 | Users Guide - Page 370
Download your product software from the Epson website using the instructions on the Start Here sheet. • router documentation or contact your internet service provider for instructions. • Check to see if your your Mac. Parent topic: Solving Network Problems USB 3.0 Connection is Unstable When Using - Epson WorkForce Pro WF-C5890 | Users Guide - Page 371
codes and messages on the report to help determine the cause of the problem. • If you are using TCP/IP, make sure the product's IP does not assign IP addresses using DHCP, set the IP address manually. If the IP address assigned to the printer is 169.254. service provider for instructions. 371 - Epson WorkForce Pro WF-C5890 | Users Guide - Page 372
device over the network. See your router or access point documentation for instructions on disabling the Privacy Separator function. • If you are connecting , reinstall your software. Parent topic: Solving Network Problems Related concepts Uninstall Your Product Software Related tasks Printing - Epson WorkForce Pro WF-C5890 | Users Guide - Page 373
If you have problems scanning over GHz. See your router documentation or contact your internet service provider for instructions. • If you are scanning a large original at the Other tab and click Reset. Windows 10: Click and select EPSON > Epson Scan 2 Utility. Make sure your product is selected. If - Epson WorkForce Pro WF-C5890 | Users Guide - Page 374
using a CA certificate, make sure it is imported to the computer that is accessing the product. Parent topic: Solving Network Security Problems Related tasks Importing a CA Certificate Related topics Configuring SSL/TLS Communication Cannot Update a Certificate or Create a CSR If you cannot update - Epson WorkForce Pro WF-C5890 | Users Guide - Page 375
-signed certificate file size is 5KB or less. • Make sure you are entering the correct password. Parent topic: Solving Network Security Problems Related references CSR Setup Settings CSR Import Settings Related tasks Obtaining and Importing a CA-signed Certificate Deleted a CA-signed Certificate If - Epson WorkForce Pro WF-C5890 | Users Guide - Page 376
Message Solution Enter a Server Certificate. Select a certificate file and click Import. CA Certificate 1 is not entered. Import CA certificate 1 before importing additional certificates. Invalid value below. Remove any unsupported characters in the file path and password. Invalid date and - Epson WorkForce Pro WF-C5890 | Users Guide - Page 377
and product are connected, and the certificate file is not corrupted, then import the certificate file again. Parent topic: Solving Network Security Problems Related tasks Obtaining and Importing a CA-signed Certificate Selecting the Date and Time Synchronizing the Date and Time with a Time Server - Epson WorkForce Pro WF-C5890 | Users Guide - Page 378
power is on, make sure your product software is installed correctly. • Make sure your product is level (not tilted). Parent topic: Solving Copying Problems Related concepts Print Head Nozzle Check Uninstall Your Product Software Product Makes Noise When It Sits for a While Your product is performing - Epson WorkForce Pro WF-C5890 | Users Guide - Page 379
lowering the Density setting. Parent topic: Solving Copy Quality Problems Related concepts Print Head Nozzle Check Related tasks Cleaning the Scanner these solutions: • When placing originals in the ADF, make sure the edge guides are against the edges of the paper. • When placing originals on the - Epson WorkForce Pro WF-C5890 | Users Guide - Page 380
both sides of the paper, try loading fewer sheets. • Run the paper guide cleaning utility to clean the paper roller. • If you installed an optional • Follow any special loading instructions that came with the paper. Parent topic: Solving Paper Problems Related references Paper Specifications Related - Epson WorkForce Pro WF-C5890 | Users Guide - Page 381
LCD screen. If not, reload the originals. • Make sure the size, weight, and number of your originals are supported by the ADF. • Make sure the originals are loaded correctly. • Slide the edge guides against the edges of the originals. • Make sure the document is not curled or creased. • Try cleaning - Epson WorkForce Pro WF-C5890 | Users Guide - Page 382
product. • Unless specifically instructed, avoid tilting the product, placing it on its side, or turning it upside down, as ink may spill. Warning: Solving Paper Problems Related tasks Cleaning the Paper Guide Selecting the Paper Settings for Each Source - Control Panel Solving Problems Printing from - Epson WorkForce Pro WF-C5890 | Users Guide - Page 383
: When printing using AirPrint, the available print settings are different from those covered in this manual. See the Apple website for details. Note: For problems while printing with the Epson Universal Print Driver or PostScript (PS3) printer software, see the sections covering that software in - Epson WorkForce Pro WF-C5890 | Users Guide - Page 384
instructions to check the connection status: • Windows 11: Click , then search for Epson Printer Connection Checker and select it. • Windows 10: Click and select Epson Software > Epson to clear the problem by updating the product software to the latest version. If the problem persists, try - Epson WorkForce Pro WF-C5890 | Users Guide - Page 385
Maintenance tab. 3. Click the Extended Settings button. 4. Select Enable EPSON Status Monitor 3 and click OK. 5. Click the Monitoring Preferences 7. Click OK to close the open program windows. Parent topic: Solving Problems Printing from a Computer Printing is Slow If printing becomes slow, try - Epson WorkForce Pro WF-C5890 | Users Guide - Page 386
router documentation or contact your internet service provider for instructions. • If you are using the lower print quality setting. • Make sure the ink drying time has not been increased for double-sided the C: drive and open these folders: ProgramData > EPSON > PRINTER. Note: If you do not see the - Epson WorkForce Pro WF-C5890 | Users Guide - Page 387
Check these sections if you have problems with the layout or content of your printed pages. Note: When printing using AirPrint, the available print settings are different from those covered in this manual. See the Apple website for details. Inverted Image Too Many Copies Print Blank Pages Print - Epson WorkForce Pro WF-C5890 | Users Guide - Page 388
the Copies setting in your printing program or printer software is not set for multiple copies. Parent topic: Solving Page Layout and Content Problems Blank Pages Print If blank pages print unexpectedly, try these solutions: • Make sure you selected the correct paper size settings in your printing - Epson WorkForce Pro WF-C5890 | Users Guide - Page 389
dust or stains. • Load paper in the correct direction and slide the edge guides against the edges of the paper. • Select the appropriate original size in the you print. Parent topic: Solving Page Layout and Content Problems Related tasks Selecting Basic Print Settings - Windows Selecting Basic Print - Epson WorkForce Pro WF-C5890 | Users Guide - Page 390
before you print. Parent topic: Solving Page Layout and Content Problems Related references Copying Options Related tasks Selecting Basic Print Settings - meets the specifications for your product. • Slide the edge guides against the edges of the paper. • Make sure the paper type setting matches the - Epson WorkForce Pro WF-C5890 | Users Guide - Page 391
Check these sections if your printouts have problems with print quality, but your image looks fine on your computer screen. Note: When printing using AirPrint, the available print settings are different from those covered in this manual. See the Apple website for details. White or Dark Lines - Epson WorkForce Pro WF-C5890 | Users Guide - Page 392
Removing and Installing Ink Packs Blurry or Smeared Printout If your printouts are blurry or smeared, try these solutions: • Make sure your paper is not damp, curled, old, or loaded incorrectly in your product. • Slide the edge guides to the edges of the paper. • Use a support sheet with special - Epson WorkForce Pro WF-C5890 | Users Guide - Page 393
specifications for your product. • Use Epson papers to ensure proper saturation and absorption of genuine Epson inks. • Make sure the paper type this setting on will decrease print speed.) • When manually printing 2-sided, make sure the ink is completely dry before loading the paper. • Problems 393 - Epson WorkForce Pro WF-C5890 | Users Guide - Page 394
print quality in the product software. • Clean the paper path. Parent topic: Solving Print Quality Problems Related concepts Print Head Nozzle Check Related tasks Removing and Installing Ink Packs Selecting Basic Print Settings - Windows Selecting Basic Print Settings - Mac Aligning the Print Head - Epson WorkForce Pro WF-C5890 | Users Guide - Page 395
Cleaning the Paper Guide Grainy Printout If your printouts are grainy, try these solutions: • Make sure sizes manageable. Parent topic: Solving Print Quality Problems Related concepts Print Head Nozzle Check Related tasks Removing and Installing Ink Packs Selecting Basic Print Settings - Windows - Epson WorkForce Pro WF-C5890 | Users Guide - Page 396
Paper Guide Incorrect Colors you print, the colors in your printout need time to set as the ink dries. During this time, the colors may look different than you expect. topic: Solving Print Quality Problems Related references Compatible Epson Papers Related tasks Selecting Additional Layout and Print - Epson WorkForce Pro WF-C5890 | Users Guide - Page 397
sure your product is listed as a valid device in the Scanners and Cameras control panel. Parent topic: Solving Scanning Problems Cannot Start Epson Scan 2 If you cannot start Epson Scan 2, try these solutions: • Make sure your product is turned on and any interface cables are securely connected at - Epson WorkForce Pro WF-C5890 | Users Guide - Page 398
Related tasks Starting a Scan Using the Epson Scan 2 Icon Checking for Software Updates Solving Scanned Image Quality Problems Check these sections if a scanned image on your computer screen has a quality problem. Note: For solutions when using Document Capture Pro (Windows) or Document Capture (Mac - Epson WorkForce Pro WF-C5890 | Users Guide - Page 399
document cover with too much force. Parent topic: Solving Scanned Image Quality Problems Related tasks Cleaning the Scanner Glass Line of Dots Appears in All Scanned Images from the ADF, make sure the ADF edge guides fit against the loaded originals. You can also try cleaning the ADF and - Epson WorkForce Pro WF-C5890 | Users Guide - Page 400
guides fit against the loaded originals. You can also try cleaning the ADF and scanning again. Parent topic: Solving Scanned Image Quality Problems stable surface that extends beyond its base in all directions. • Adjust these Epson Scan 2 settings (if available) and try scanning again: • Make sure - Epson WorkForce Pro WF-C5890 | Users Guide - Page 401
original or document cover. To adjust the colors in your scanned image, adjust these Epson Scan 2 settings (if available) and try scanning again: • Make sure you Enhance setting. Parent topic: Solving Scanned Image Quality Problems Related references Control Panel Scanning Options Related tasks - Epson WorkForce Pro WF-C5890 | Users Guide - Page 402
move your original away from the edges of the scanner glass slightly. In the Epson Scan 2 settings, set the Edge Fill setting to None. Parent topic: Solving Scanned Image Quality Problems Related references Additional Scanning Settings - Advanced Settings Tab Related topics Placing Originals on the - Epson WorkForce Pro WF-C5890 | Users Guide - Page 403
in the report. • If you are faxing from a computer, use the Epson FAX Utility to send your fax. • Make sure the recipient's fax connection report using your product control panel or fax software to help diagnose the problem. • Verify that the telephone wall jack works by connecting a phone to - Epson WorkForce Pro WF-C5890 | Users Guide - Page 404
you have trouble receiving faxes, turn off call waiting to prevent disruption of incoming faxes. • If you have subscribed to a call forwarding service, the on the control panel. • If you are receiving faxes using the Epson FAX Utility, check that your product is registered as a fax product in - Epson WorkForce Pro WF-C5890 | Users Guide - Page 405
Epson cannot guarantee that fax transmission will work when using VoIP. If your phone line includes voice mail answering services, calls or faxes may be inadvertently received by your voice mail service. Parent topic: Solving Faxing Problems the Receive Mode is set to Manual. Note: When answering a - Epson WorkForce Pro WF-C5890 | Users Guide - Page 406
or Answering Machine Connecting a Telephone or Answering Machine Receiving Faxes Manually Fax Memory Full Error Appears If you see an error message telling resend the fax. Parent topic: Solving Faxing Problems Related references Fax Sending Options Related tasks Forwarding Received Faxes 406 - Epson WorkForce Pro WF-C5890 | Users Guide - Page 407
original appears in your sent fax, place a piece of black paper on the back of the original and fax it again. Parent topic: Solving Faxing Problems Related references Basic Settings - Fax Fax Sending Options Related tasks Cleaning the Scanner Glass Cleaning the Automatic Document Feeder 407 - Epson WorkForce Pro WF-C5890 | Users Guide - Page 408
and that the correct paper size is selected on the control panel. • Clean the scanner glass and document cover. Parent topic: Solving Faxing Problems Related topics Placing Originals on the Product Received Fax is Not Printed If a received fax is not printed, try these solutions: • Make sure - Epson WorkForce Pro WF-C5890 | Users Guide - Page 409
is compatible with the product. • Make sure the files on your device are in the correct format. Parent topic: Solving USB Device Problems Related references External USB Device Specifications Related tasks Disabling the External Interface Cannot Save Files on a USB Device If you cannot save files - Epson WorkForce Pro WF-C5890 | Users Guide - Page 410
Related tasks Disabling the External Interface Uninstall Your Product Software If you have a problem that requires you to uninstall and re-install your software, follow the instructions for your operating system. Uninstalling Product Software - Windows Uninstalling Product Software - Mac Parent - Epson WorkForce Pro WF-C5890 | Users Guide - Page 411
any on-screen instructions: • Windows 11/Windows 10: Select Epson Scan and click Uninstall. • Windows 8.x/Windows 7/Windows Vista: Select Epson Scan and click Uninstall/Change. Note: If you find that re-installing your product software does not solve a problem, contact Epson. Parent topic: Uninstall - Epson WorkForce Pro WF-C5890 | Users Guide - Page 412
Internet Support Visit Epson's support website at epson.com/support (U.S.), epson.ca/support (Canada), or latin.epson.com/support (Latin America) and select your product for solutions to common problems. You can download drivers and documentation, get FAQs and troubleshooting advice, or e-mail Epson - Epson WorkForce Pro WF-C5890 | Users Guide - Page 413
through Friday Days and hours of support are subject to change without notice. Toll or long distance charges may apply. Purchase Supplies and Accessories You can purchase genuine Epson ink and paper at epson.com (U.S. sales), epson.ca (Canadian sales), or latin.epson.com (Latin American sales). You - Epson WorkForce Pro WF-C5890 | Users Guide - Page 414
or this site (Canada) for information on how to return your Epson products for proper disposal. Windows System Requirements Mac System Requirements Paper Specifications Specifications Scanning Specifications Fax Specifications Ink Pack Specifications Dimension Specifications Electrical - Epson WorkForce Pro WF-C5890 | Users Guide - Page 415
. Note: For the latest product software available for your operating system, visit the Epson support site at epson.com/support (U.S.), epson.ca/support (Canada), or latin.epson.com/support (Latin America), select your product, and select Downloads. Parent topic: Technical Specifications Related - Epson WorkForce Pro WF-C5890 | Users Guide - Page 416
[102 × 181 mm]) Half Letter (5.5 × 8.5 inches [140 × 216 mm]) Plain paper Weight Note: Your product also supports compatible papers distributed by Epson. See the link at the end of this topic for a list of compatible Epson papers. Plain paper: 17 lb (64 g/m2) to 24 lb (90 g/m2) Thick paper: 25 lb - Epson WorkForce Pro WF-C5890 | Users Guide - Page 417
20 lb (75 g/m2) to 27 lb (100 g/m2) Parent topic: Technical Specifications Related references Paper Feeding Problems Slanted Printout Blurry or Smeared Printout Compatible Epson Papers Related tasks Loading Paper in the Paper Cassettes and Rear Paper Tray Printable Area Specifications Single sheets - Epson WorkForce Pro WF-C5890 | Users Guide - Page 418
Envelopes 1 Left/right: 0.12 inch (3 mm) minimum 2 Top/bottom: 0.12 inch (3 mm) minimum 3 Reduced print quality area/left: 0.71 inch (18 mm) minimum 4 Reduced print quality area/right: 1.85 inches (47 mm) minimum Parent topic: Technical Specifications Automatic Document Feeder (ADF) Specifications - Epson WorkForce Pro WF-C5890 | Users Guide - Page 419
Related references Originals Do Not Feed From the Automatic Document Feeder Related tasks Placing Originals in the Automatic Document Feeder Scanning Specifications Scanner type Photoelectric device Effective pixels Document size Scanning resolution Output resolution Image data Light source - Epson WorkForce Pro WF-C5890 | Users Guide - Page 420
Fax Specifications Fax type Supported lines Speed Resolution Compression method Communication standards Sending paper size Transmission speed (Actual speed depends on the document, recipient's device, and phone line status) Contacts - Epson WorkForce Pro WF-C5890 | Users Guide - Page 421
issues of security, performance, minor bug fixes and ensure the printer functions as designed. These updates may affect the functionality of third-party ink. Non-Epson branded or altered Epson ink packs that functioned prior to a firmware update may not continue to function. The included initial - Epson WorkForce Pro WF-C5890 | Users Guide - Page 422
inches (425 mm) Depth Stored: 21.1 inches (535 mm); with output tray installed Printing: 22.8 inches (578 mm) Weight 41.2 lb (18.7 kg) (without ink packs or power cord) With one optional paper cassette installed: 51.1 lb (23.2 kg) With two optional paper cassettes installed: 61.1 lb (27.7 kg - Epson WorkForce Pro WF-C5890 | Users Guide - Page 423
Sleep mode: Approximately 1.2 W Power off mode: Approximately 0.2 W WF-C5890: Standalone copying: Approximately 27 W (ISO/IEC24712) Ready mode: : -4 to 104 °F (-20 to 40 °C) before initial ink charging 5 to 104 °F (-15 to 40 °C) after initial ink charging 1 month at 104 °F (40 °C) Operating: 20 - Epson WorkForce Pro WF-C5890 | Users Guide - Page 424
USB (Device Class for computers) Hi-Speed USB (for external USB device) Note: Epson cannot guarantee the operation of externally connected devices. USB 3.0 cables are not supported. Parent topic: Technical Specifications Related references Nothing Prints External USB Device Specifications Do not - Epson WorkForce Pro WF-C5890 | Users Guide - Page 425
to 2GB JPEG: Up to 9990** TIFF: Up to 999 PDF: Up to 999 * Files stored on digital cameras with built-in memory are not supported. ** If the number of files exceeds 999, the files are displayed in groups. Parent topic: Technical Specifications Related references Cannot View or Print from a USB - Epson WorkForce Pro WF-C5890 | Users Guide - Page 426
mode is available even if you connect the product to an Ethernet network. Wi-Fi Direct is not supported on IEEE 802.11b. IEEE 802.11 b/g/n*1/k/r/v WPA2-PSK (AES); complies with WPA2 standards with support for WPA/WPA2 Personal WPA3-SAE (AES) WPA2/WPA-3-Enterprise WEP (64/128 bit) Note: Wi-Fi - Epson WorkForce Pro WF-C5890 | Users Guide - Page 427
Note: Wi-Fi Direct Simple AP mode is available even if you connect the product to an Ethernet network. Wi-Fi Direct is not supported on IEEE 802.11b. *1: Only available for the HT20 Ethernet Standard Communication mode Connector IEEE802.3i (10BASE-T)* IEEE802.3u (100BASE-TX) IEEE802.3ab (1000BASE - Epson WorkForce Pro WF-C5890 | Users Guide - Page 428
to Part 15 of FCC Rules and RSS-210 of the IC Rules. Epson cannot accept responsibility for any failure to satisfy the protection requirements resulting from operation of the device. To prevent radio interference to the licensed service, this device is intended to be operated indoors and away from - Epson WorkForce Pro WF-C5890 | Users Guide - Page 429
Copyright Notice Important Safety Instructions Before using your Epson product, read and follow these safety instructions. General Printer Safety Instructions Wireless Connection Safety Instructions Telephone Equipment Safety Instructions LCD Screen Safety Instructions Parent topic: Notices General - Epson WorkForce Pro WF-C5890 | Users Guide - Page 430
that contain flammable gases inside or around the printer. Doing so may cause fire. • Except as specifically explained in your documentation, do not attempt to service the printer yourself. 430 - Epson WorkForce Pro WF-C5890 | Users Guide - Page 431
servicing to qualified service personnel options by yourself, except as specifically explained in the printer's manuals. • Unplug the power cord from the electrical outlet if ; otherwise, ink may leak. Parent topic: Important Safety Instructions Wireless Connection Safety Instructions Radio waves - Epson WorkForce Pro WF-C5890 | Users Guide - Page 432
Epson. If the liquid crystal solution gets on your hands, wash them thoroughly with soap and water. If the liquid crystal solution gets into your eyes, flush them immediately with water. If discomfort or vision problems pieces; contact Epson for support. • Do Safety Instructions FCC Compliance - Epson WorkForce Pro WF-C5890 | Users Guide - Page 433
Section 1.6,that a court, not an arbitrator, may decide if a claim or cause of action is for an IP Claim. 1.2 Binding Arbitration. You and Epson agree that all Disputes shall be resolved by binding arbitration according to this Agreement. ARBITRATION MEANS THAT YOU WAIVE YOUR RIGHT TO A JUDGE OR - Epson WorkForce Pro WF-C5890 | Users Guide - Page 434
if your address changes by emailing us at [email protected] or writing us at the Epson Address above. Notice of the Dispute shall include the that court. 1.5 WAIVER OF CLASS ACTIONS AND CLASS ARBITRATIONS. YOU AND EPSON AGREE THAT EACH PARTY MAY BRING DISPUTES AGAINST THE OTHER PARTY ONLY IN - Epson WorkForce Pro WF-C5890 | Users Guide - Page 435
any settlement offer made shall not be disclosed to the arbitrator until after the arbitrator determines the amount, if any, to which you or Epson is entitled. The discovery or exchange of non-privileged information relevant to the Dispute may be allowed during the arbitration. c) Arbitration Fees - Epson WorkForce Pro WF-C5890 | Users Guide - Page 436
to this Agreement (including without limitation the purchase, download, installation of the Software or other applicable use of Epson Hardware, products and services) that specifies (i) your name, (ii) your mailing address, and (iii) your request to be excluded from the final, binding individual - Epson WorkForce Pro WF-C5890 | Users Guide - Page 437
or alterations to this product, or (excluding the U.S.) failure to strictly comply with Seiko Epson Corporation's operating and maintenance instructions. Seiko Epson Corporation shall not be liable for any damages or problems arising from the use of any options or any consumable products other than - Epson WorkForce Pro WF-C5890 | Users Guide - Page 438
people assume. Contact your legal advisor for any questions regarding copyright law. Parent topic: Copyright Notice Default Delay Times for Power Management for Epson Products This product will enter sleep mode after a period of nonuse. This is to ensure that the product meets Energy Star standards
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WF-C5810/WF-C5890 User's Guide