Epson WorkForce Pro WF-C879R Users Guide
Epson WorkForce Pro WF-C879R Manual
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Epson WorkForce Pro WF-C879R manual content summary:
- Epson WorkForce Pro WF-C879R | Users Guide - Page 1
WF-C879R User's Guide - Epson WorkForce Pro WF-C879R | Users Guide - Page 2
- Epson WorkForce Pro WF-C879R | Users Guide - Page 3
Contents WF-C879R User's Guide...15 Product Basics ...16 Installing or Using Optional Parts ... Paper Cassettes - Windows 32 Enabling the Optional Paper Cassettes - Mac 33 Using the Optional Manual Stapler 35 Installing the Optional Ethernet Board 36 Product Parts Locations ...37 Product Parts - - Epson WorkForce Pro WF-C879R | Users Guide - Page 4
63 Changing the Power Off Timer Settings 64 Epson Connect Solutions for Smartphones, Tablets, and More 65 Setting Up Epson Connect Services 66 Using Epson Email Print ...67 Using the Epson iPrint Mobile App 67 Using Epson Remote Print ...68 Using Epson Scan to Cloud...68 Using AirPrint ...69 - Epson WorkForce Pro WF-C879R | Users Guide - Page 5
...102 Loading Paper in the Paper Cassettes and Rear Paper Feeder 102 Paper Loading Capacity ...108 Double-sided Printing Capacity ...116 Compatible Epson Papers...121 Paper or Media Type Settings - Printing Software 124 Selecting the Paper Settings for Each Source - Control Panel 125 Paper Type - Epson WorkForce Pro WF-C879R | Users Guide - Page 6
Print Settings - Windows 169 Changing the Language of the Printer Software Screens 170 Changing Automatic Update Options 171 Printing with the Epson Standard Printer Software - Mac 172 Selecting Basic Print Settings - Mac 172 Paper Source Options - Mac 176 Print Quality Options - Mac ...176 - Epson WorkForce Pro WF-C879R | Users Guide - Page 7
Config 223 Registering Contacts for Email, Network, or FTP Scanning - Control Panel 225 Scanning to a Network Folder or FTP Server 226 Starting a Scan Using the Epson Scan 2 Icon 229 Starting a Scan from a Scanning Program 231 Starting a Scan from a Smart Device 233 Scanning in - Epson WorkForce Pro WF-C879R | Users Guide - Page 8
Tab 238 Saving Scanned Documents as a Searchable PDF Using Epson Scan 2 239 Image Format Options...241 Scan Resolution Guidelines ...241 Scanning with Document Capture Pro or Document Capture 242 Scanning with Simple Scan in Document Capture Pro - Windows 242 Scanning with Job Scan in Document - Epson WorkForce Pro WF-C879R | Users Guide - Page 9
Windows 298 Sending Faxes Using the Fax Utility - Mac 301 Receiving Faxes...304 Fax Reception ...304 Receiving Faxes Automatically 305 Receiving Faxes Manually...305 Forwarding Received Faxes...306 Receiving a Fax by Polling ...307 Viewing a Fax on the LCD Screen (Using the Fax Box 308 Checking - Epson WorkForce Pro WF-C879R | Users Guide - Page 10
325 Checking Ink and Maintenance Box Status - Mac 326 Purchase Epson Ink Packs and Maintenance Boxes 328 Ink Supply Unit (Ink for Each Paper Type 355 Cleaning the Paper Guide ...357 Cleaning and Transporting Your Product 359 371 Solving Problems ...373 Viewing the Help Screen ...373 - Epson WorkForce Pro WF-C879R | Users Guide - Page 11
Using a USB 2.0 Cable 388 Product Does Not Appear in Mac Printer Window 388 Cannot Print Over a Network...389 Cannot Scan Over a Network ...390 Solving Copying Problems ...391 Product Makes Noise, But Nothing Copies 391 Product Makes Noise When It Sits for a While 392 Solving Copy Quality - Epson WorkForce Pro WF-C879R | Users Guide - Page 12
or Printout Has Gaps 407 Grainy Printout...408 Incorrect Colors ...409 Solving Scanning Problems ...410 Scanning Software Does Not Operate Correctly 410 Cannot Start Epson Scan 2 ...410 Solving Scanned Image Quality Problems 411 Image Consists of a Few Dots Only 411 Line of Dots Appears in - Epson WorkForce Pro WF-C879R | Users Guide - Page 13
438 Notices ...440 Important Safety Instructions...440 General Product Safety Instructions 440 Ink Pack Safety Instructions ...442 Wireless Connection Safety Instructions 443 LCD Screen Safety Instructions 443 Telephone Equipment Safety Instructions 444 FCC Compliance Statement...444 Binding - Epson WorkForce Pro WF-C879R | Users Guide - Page 14
Default Delay Times for Power Management for Epson Products 452 Copyright Attribution ...452 14 - Epson WorkForce Pro WF-C879R | Users Guide - Page 15
WF-C879R User's Guide Welcome to the WF-C879R User's Guide. For a printable PDF copy of this guide, click here. 15 - Epson WorkForce Pro WF-C879R | Users Guide - Page 16
Product Basics See these sections to learn about the basic features of your product. Note: Printing software instructions in this manual are intended for use with the standard Epson printer software. For more information on using the Printer Command Language (PCL) or PostScript (PS3) printer - Epson WorkForce Pro WF-C879R | Users Guide - Page 17
Optional fax board* Optional Ethernet board Part number T6714 C12C934321 C12C932611 C12C934361 C12C934911 C12C934491 C12C934471 *Must be installed by an Epson authorized reseller or technician. Parent topic: Installing or Using Optional Parts Installing the Optional Printer Stand You can install - Epson WorkForce Pro WF-C879R | Users Guide - Page 18
3. Make sure you have all the items shown here: 1 Printer stand 2 Side stands (×2) 3 Side stand attachments (×2) 4 Front reinforcing bar 5 Rear reinforcing bar 6 Front cover 7 Side stand and reinforcing bar screws (×18) 8 Cabinet screws (×2) 9 Bracket screws (x2) 10 Rear brackets (x2) 11 Cable - Epson WorkForce Pro WF-C879R | Users Guide - Page 19
4. Place the stands between the printer stand's casters as shown. 5. Secure the side stands to the printer stand using the side stand attachments and the included screws. Caution: Make sure the stands are securely attached or the product may fall over. 19 - Epson WorkForce Pro WF-C879R | Users Guide - Page 20
6. Attach and secure the reinforcing bars to the stands using the included screws. 7. Place the printer stand on the floor and lock the front casters. 20 - Epson WorkForce Pro WF-C879R | Users Guide - Page 21
8. Attach the front cover to the stands as shown. 9. Close the paper stopper on the output tray, if necessary, and push in the output tray. Lift and remove the output tray from the product. 21 - Epson WorkForce Pro WF-C879R | Users Guide - Page 22
10. Unlock and open the ink pack tray cover. 11. Press the black ink pack tray to release it, then pull the tray out and remove the paper cassette (C1). 22 - Epson WorkForce Pro WF-C879R | Users Guide - Page 23
Note: If you are installing the printer stand under an optional paper cassette unit, remove the paper cassette from the optional cassette unit instead. 12. Lift up your product or optional cassette unit and gently lower it onto the printer stand with the corners aligned. Secure the product or - Epson WorkForce Pro WF-C879R | Users Guide - Page 24
Note: Screws may be left over after installation. Warning: To lift the product, have four or more people hold it as shown here. Lifting from other areas may cause the product to fall or cause you to pinch your fingers when placing the product down. 13. Secure the back of the product or optional - Epson WorkForce Pro WF-C879R | Users Guide - Page 25
14. Remove any seals from the back of the product, and install the cable clamps in any of the locations shown here. Note: You can route the product's power cord or other connection cables through the clamps. 15. Reinsert the black ink pack tray and close the ink pack tray cover. 16. Reinsert the - Epson WorkForce Pro WF-C879R | Users Guide - Page 26
3. Make sure you have all the items shown here: 1 Optional cassette 2 Screws (×4) 3 Paper size label 4 Cassette number sticker 4. Close the paper stopper on the output tray, if necessary, and push in the output tray. Lift and remove the output tray from the product. 26 - Epson WorkForce Pro WF-C879R | Users Guide - Page 27
5. Unlock and open the ink pack tray cover. 6. Press the black ink pack tray to release it, then pull the tray out and remove the paper cassette (C1). 27 - Epson WorkForce Pro WF-C879R | Users Guide - Page 28
7. Stack all optional paper cassette units on top of each other and secure them to each other with the included screws. 28 - Epson WorkForce Pro WF-C879R | Users Guide - Page 29
8. Lift up your product and gently lower it onto the paper cassette unit with the corners aligned. Secure the product to the paper cassette unit using the included screws. Note: Screws may be left over after installation. Warning: To lift the product, have four people hold it as shown here. Lifting - Epson WorkForce Pro WF-C879R | Users Guide - Page 30
9. Secure the back of the paper cassette units to each other and to the product using the included brackets and screws as shown. 10. Insert a label into the holder indicating the paper size to be loaded in each of the paper cassettes. 30 - Epson WorkForce Pro WF-C879R | Users Guide - Page 31
11. Insert the paper cassette into your product and place the correct sticker on the cassette unit to indicate the cassette number. 12. Reinsert the black ink pack tray and close the ink pack tray cover. 13. Reinsert the paper cassette you removed and reattach the output tray. 14. Connect the power - Epson WorkForce Pro WF-C879R | Users Guide - Page 32
Related tasks Synchronizing Printer Settings for Optional Units - Windows Synchronizing Printer Settings - PCL Driver - Windows Enabling the Optional Paper Cassettes - PostScript Printer Software - Windows Enabling the Optional Paper Cassettes - PostScript Printer Software - Mac Enabling the - Epson WorkForce Pro WF-C879R | Users Guide - Page 33
You see a window like this: 3. Make sure Acquire from Printer is selected and click Get. The optional paper sources are listed in the Current Printer Information section. 4. Click OK. The optional paper cassettes are now enabled. Parent topic: Installing the Optional Paper Cassette Units Related - Epson WorkForce Pro WF-C879R | Users Guide - Page 34
Note: If you are using the PostScript (PS3) printer software, see the link below to enable the optional cassette units. 1. In the Apple menu or the Dock, select System Preferences. 2. Select Print & Fax, Print & Scan, or Printers & Scanners, select your product, and select Options & Supplies. 3. - Epson WorkForce Pro WF-C879R | Users Guide - Page 35
installed on your product, you can staple up to 20 sheets of plain paper at a time. 1. Insert the paper you want to staple into the manual stapler as shown. Note: The staple position is located directly below the staple stamp. If you insert the paper until it touches the back of - Epson WorkForce Pro WF-C879R | Users Guide - Page 36
Parent topic: Installing or Using Optional Parts Related concepts Optional Staple Cartridge Replacement Related references Optional Accessories and Replacement Parts Installing the Optional Ethernet Board You can install an Ethernet board in your product to provide additional Ethernet connection - Epson WorkForce Pro WF-C879R | Users Guide - Page 37
3. Insert the Ethernet board firmly into the interface slot and tighten the screws. Caution: Do not remove the cover or touch the back of the Ethernet board. 4. Connect the power cord and other connection cables, then plug in the product. 5. Turn on the product. 6. Press the Job/Status button, - Epson WorkForce Pro WF-C879R | Users Guide - Page 38
are labeled with a letter and number code. If you encounter any paper jams or errors, you can use these codes to locate and correct the problem. 1 Control panel 2 External USB interface port 3 Print head 4 Output tray guides 38 - Epson WorkForce Pro WF-C879R | Users Guide - Page 39
5 Output tray 6 Document holder 7 Front cover (A) 39 - Epson WorkForce Pro WF-C879R | Users Guide - Page 40
8 Cleaning cloth holder and cleaning cloth 40 - Epson WorkForce Pro WF-C879R | Users Guide - Page 41
1 Optional manual stapler 2 Paper cassette 1 (C1) 3 Optional paper cassette 2 (C2) 4 Optional paper cassette 3 (C3) 5 Optional paper cassette 4 (C4) 6 Optional printer stand 7 Paper cassette edge guides 8 Paper cassette 9 Ink jams or errors, use these codes to locate and correct the problem. 41 - Epson WorkForce Pro WF-C879R | Users Guide - Page 42
1 Document cover 2 Scanner glass 3 Automatic document feeder (ADF) cover (F) 4 ADF edge guides 5 ADF input tray 6 ADF paper stopper 7 ADF output tray 42 - Epson WorkForce Pro WF-C879R | Users Guide - Page 43
1 Rear feed paper support 2 Rear paper feeder (B) 3 Rear paper feeder cover 4 Rear feed edge guides 5 Rear feed guard Parent topic: Product Parts Locations 43 - Epson WorkForce Pro WF-C879R | Users Guide - Page 44
Product Parts - Back Certain parts are labeled with a letter and number code. If you encounter any paper jams or errors, use these codes to locate and correct the problem. 1 EXT. port 2 LINE port 3 AC inlet 44 - Epson WorkForce Pro WF-C879R | Users Guide - Page 45
4 Rear cover (D3) 5 Rear cover (E) (optional paper cassettes) 6 Rear cover (D1) 7 Auto duplex unit (D2) 8 Maintenance box 9 LAN port 10 USB port 11 Service USB port (do not remove sticker) Note: If you are using a USB connection, make sure you insert the cable in the correct orientation. 45 - Epson WorkForce Pro WF-C879R | Users Guide - Page 46
With the optional fax board installed 1 EXT. port 2 LINE1 port 3 LINE3 port 4 LINE2 port Parent topic: Product Parts Locations 46 - Epson WorkForce Pro WF-C879R | Users Guide - Page 47
Related references Optional Accessories and Replacement Parts Using the Control Panel See these sections to learn about the control panel and select control panel settings. Control Panel Buttons and Lights Selecting the Date and Time Selecting Your Country or Region Setting a Password and Locking - Epson WorkForce Pro WF-C879R | Users Guide - Page 48
for certain product status conditions. Press the icon to view or change the current network settings. Icons Description Displays additional information or instructions, such as loading paper or placing a document. Displays the Printer Status screen Quiet Mode is enabled. Noise is reduced during - Epson WorkForce Pro WF-C879R | Users Guide - Page 49
this icon to enable sleep mode and turn off the LCD screen. The indicated setting has changed. There is a problem with the indicated setting. Press the icon to resolve the problem. No Ethernet connection. An Ethernet connection is established. No Wi-Fi connection. A Wi-Fi network error has occurred - Epson WorkForce Pro WF-C879R | Users Guide - Page 50
1. Press the home button, if necessary. 2. Select Settings > General Settings > Basic Settings > Date/Time Settings. You see a screen like this: 3. Select Daylight Saving Time. 4. Select the setting that applies to your area: • Winter: it is winter or your region does not use Daylight Saving Time ( - Epson WorkForce Pro WF-C879R | Users Guide - Page 51
Selecting Your Country or Region Before using your product, select the country or region in which you are using your product. Note: If you change the country or region, your fax settings return to their defaults and you must select them again. This setting can be locked by an administrator. If you - Epson WorkForce Pro WF-C879R | Users Guide - Page 52
• Web Service settings • Scan settings • System Administration settings • Fax settings • Web Config settings • EpsonNet Config settings Note: For more information on administration settings, see the Administrator's Guide. 1. Press the home button, if necessary. 2. Select Settings > General Settings - Epson WorkForce Pro WF-C879R | Users Guide - Page 53
panel is locked, you must enter the password to access any of the locked settings. Note: If you forget your password, contact Epson for assistance. Entering Characters on the LCD Screen Using Presets Parent topic: Using the Control Panel Related tasks Setting User Feature Restrictions (Access - Epson WorkForce Pro WF-C879R | Users Guide - Page 54
• To change the case of letters, select . • To delete the previous character, select . • To enter numbers or symbols, select . • To enter a space, select Space. Parent topic: Setting a Password and Locking the Control Panel Using Presets You can save frequently used copy, fax, and scan - Epson WorkForce Pro WF-C879R | Users Guide - Page 55
3. Select Add New. Enter the administrator password, if necessary. Note: You can save up to 50 presets. 4. Select the function for which you want to set up a preset. You see the main screen for that function, such as the Copy screen: 5. Select the settings you want to save and select Register. 55 - Epson WorkForce Pro WF-C879R | Users Guide - Page 56
You see a screen like this: 6. Select Name. You see a screen like this: 7. Use the displayed keyboard to enter a name for the preset and select OK. 8. Select OK to return to the Presets screen. 56 - Epson WorkForce Pro WF-C879R | Users Guide - Page 57
, you must enable them using the product control panel. Note: For more information on administration settings, see the Administrator's Guide. 1. Press the home button, if necessary. 2. Select Settings > General Settings > System Administration > Security Settings > Access Control. You see a screen - Epson WorkForce Pro WF-C879R | Users Guide - Page 58
Related tasks Setting a Password and Locking the Control Panel Entering a User ID and Password for Printing Entering a User ID and Password for Scanning Changing LCD Screen Language You can change the language used on the LCD screen. Note: This setting can be locked by an administrator. If you - Epson WorkForce Pro WF-C879R | Users Guide - Page 59
Note: This setting can be locked by an administrator. If you cannot access or change this setting, contact your administrator for assistance. 1. Press the home button, if necessary. 2. Select Settings > General Settings > Basic Settings > Sounds. You see a screen like this: 3. Select Mute to turn - Epson WorkForce Pro WF-C879R | Users Guide - Page 60
Adjusting the Screen Brightness You can adjust the brightness of the LCD screen. 1. Press the home button, if necessary. 2. Select Settings > General Settings > Basic Settings > LCD Brightness. You see a screen like this: 3. Select the - or + icons to decrease or increase the brightness. 4. Select - Epson WorkForce Pro WF-C879R | Users Guide - Page 61
You see a screen like this: 3. Scroll down and set Operation Time Out to Off. Parent topic: Using the Control Panel Preventing PC Connection via USB You can disable access from a USB-connected computer. This restricts non-network access to the product and protects the security of confidential - Epson WorkForce Pro WF-C879R | Users Guide - Page 62
Control Panel Checking for Software Updates It's a good idea to check Epson's support website occasionally for free updates to your product software. Visit epson.com/support (U.S.), epson.ca/support (Canada), or epson.com.jm/support (Caribbean) and select your product. Note: Your printer is designed - Epson WorkForce Pro WF-C879R | Users Guide - Page 63
group, accessible by the Start button, or on the Start or Apps screens, depending on your version of Windows. • OS X: You can manually update the software by opening the Applications > Epson Software folder and selecting EPSON Software Updater. • macOS 10.12.x, 10.13.x, 10.14.x, or 10.15.x: You can - Epson WorkForce Pro WF-C879R | Users Guide - Page 64
You see a screen like this: 3. Do one of the following: • Select the - or + icon to decrease or increase the number of minutes. • Select the number of minutes on the LCD screen, select the number of minutes from the onscreen keypad, and select OK. 4. Select OK. 5. Select Wake from Sleep. 6. Select - Epson WorkForce Pro WF-C879R | Users Guide - Page 65
30minutes and 12h (12 hours). Parent topic: Using Power Saving Settings Epson Connect Solutions for Smartphones, Tablets, and More Use your smartphone, tablet, or even across the globe. Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the software described - Epson WorkForce Pro WF-C879R | Users Guide - Page 66
or upload it to an online service directly from your Epson product with Epson Scan to Cloud or the Epson iPrint Mobile App. Setting Up Epson Connect Services Using Epson Email Print Using the Epson iPrint Mobile App Using Epson Remote Print Using Epson Scan to Cloud Parent topic: Product Basics - Epson WorkForce Pro WF-C879R | Users Guide - Page 67
instructions on the screen to activate your product's email address. Parent topic: Epson Connect Solutions for Smartphones, Tablets, and More Using Epson Email Print With Epson Email Print, create your Epson Connect account, and register your product to the Epson Connect service. 3. Now you are - Epson WorkForce Pro WF-C879R | Users Guide - Page 68
Connect account when you installed your product software, visit epsonconnect.com to create your account and register your product to the Epson Connect service. Note: Make a note of your product's email address. 3. Visit epsonconnect.com to learn more about Remote Print and how to download the Remote - Epson WorkForce Pro WF-C879R | Users Guide - Page 69
Scan to Cloud, and select Destination List. 5. Click Add, then follow the instructions on the screen to create your destination list. 6. Now you are ready to for scanning to Scan to Cloud on your Epson product control panel. Parent topic: Epson Connect Solutions for Smartphones, Tablets, and More - Epson WorkForce Pro WF-C879R | Users Guide - Page 70
Fire OS Printing You can wirelessly print from Amazon Fire tablets and phones to your nearby networked Epson product. There is no software to download, no drivers to install, and no cables to device automatically uses the built-in Mopria Print Service app to print. Parent topic: Product Basics 70 - Epson WorkForce Pro WF-C879R | Users Guide - Page 71
Windows (Windows 8 or higher) Surface RT or Pro tablet with networked Epson products. The Epson Print and Scan app allows you to scan and Epson Print and Scan app does not support Windows 10 Mobile printing and does not supply scanning functions for products without scanners. 1. Connect your Epson - Epson WorkForce Pro WF-C879R | Users Guide - Page 72
interception of traffic over the wireless LAN. Your router may already have a default password enabled by your Internet service provider (ISP). See your ISP and router documentation for instructions on how to change the default password and better secure your network. • Connect your product only to - Epson WorkForce Pro WF-C879R | Users Guide - Page 73
router or access point. The wireless router or access point can be connected to your computer over a wireless or wired network. 1 Epson product 2 Wireless router or access point 3 Computer with a wireless interface 4 Computer 5 Internet 6 Ethernet cable (used only for wired connection to the - Epson WorkForce Pro WF-C879R | Users Guide - Page 74
follow the instructions on the Start Here sheet and install the necessary software by downloading it from the Epson website. The installer program guides you through of your wireless network or select Enter Manually to enter the name manually. Use the displayed keypad to enter your network name. 74 - Epson WorkForce Pro WF-C879R | Users Guide - Page 75
7. Select the Enter Password field and enter your wireless password using the displayed keypad. Note: The network name and password are case sensitive. Be sure to correctly enter uppercase and lowercase letters, and numeric or special characters. • To move the cursor, select the left or right - Epson WorkForce Pro WF-C879R | Users Guide - Page 76
device without requiring a wireless router or access point. In Wi-Fi Direct Mode, the product itself acts as a network access point for up to 8 devices. 1 Epson product 2 Computer with a wireless interface 3 Other wireless device Enabling Wi-Fi Direct Mode Parent topic: Wi-Fi or Wired Networking 76 - Epson WorkForce Pro WF-C879R | Users Guide - Page 77
Enabling Wi-Fi Direct Mode You can enable Wi-Fi Direct mode to allow direct communication between your product and computer or other devices without a wireless router or access point. 1. Press the home button, if necessary. 2. Press the icon. You see a screen like this: 3. Select Wi-Fi Direct. - Epson WorkForce Pro WF-C879R | Users Guide - Page 78
and follow the instructions on your device. Select Next on the LCD screen to verify the product information, then open the Epson iPrint app on your on the LCD screen. • For Android devices, select Android. Open the Epson iPrint app on your device and select the product displayed on the LCD screen - Epson WorkForce Pro WF-C879R | Users Guide - Page 79
Parent topic: Wi-Fi Direct Mode Setup Related references Status Icon Information Wi-Fi Protected Setup (WPS) If your network uses a WPS-enabled wireless router or access point, you can quickly connect your product to the network using Wi-Fi Protected Setup (WPS). Note: To check if your router is - Epson WorkForce Pro WF-C879R | Users Guide - Page 80
necessary. 5. Select Push Button Setup (WPS). 6. Follow the instructions on the LCD screen to complete WPS setup. 7. Press the home Sheet You can print a network status sheet to help you determine the causes of any problems you may have using your product on a network. 1. Press the home button, if - Epson WorkForce Pro WF-C879R | Users Guide - Page 81
. Parent topic: Wi-Fi or Wired Networking Printing a Network Connection Report You can print a network connection report to view solutions to any problems you may have using your product on a network. 1. Press the home button, if necessary. 2. Select Settings > General Settings > Network Settings - Epson WorkForce Pro WF-C879R | Users Guide - Page 82
Connection Report Codes and Messages Check the error codes and messages on the network connection report to solve problems you may encounter with network connections. The tables here list solutions to problems based on the error codes and messages that may appear on the top of the report. 1 Error - Epson WorkForce Pro WF-C879R | Users Guide - Page 83
product cannot display the SSID correctly. • If you are trying to connect using the WPS push button method, make sure your router or access point supports it. • If you are using a network password, check the label on your router or access point to confirm that you are using the correct password - Epson WorkForce Pro WF-C879R | Users Guide - Page 84
raise the connection limit. See your router or access point documentation for instructions. E-8 Incorrect IP address is assigned to the printer. Confirm IP Auto, enable DHCP on your router or access point. If it is set to Manual, the IP address may be out of range or on a different network segment; - Epson WorkForce Pro WF-C879R | Users Guide - Page 85
assistance. Make sure other devices on the network are turned on and do the following: • If your product's Obtain IP Address setting is set to Manual, check the IP address, subnet mask, and default gateway addresses on the network connection report to see if they are correct. If not, correct the - Epson WorkForce Pro WF-C879R | Users Guide - Page 86
Entered security key/password is correct may cause your product's network settings to differ from -Index of the security key/password is set to the manually set up devices. the first number If you still cannot connect to your product, do the -Connection and network setup of the PC following: or - Epson WorkForce Pro WF-C879R | Users Guide - Page 87
Network Environment Messages Message Solution The Wi-Fi environment needs to be improved. Turn the wireless router off and then turn it on. If the connection does not improve, see the documentation for the wireless router. Move your product closer to your router or access point, and remove any - Epson WorkForce Pro WF-C879R | Users Guide - Page 88
You see a screen like this: 3. Select one of the options shown above, then select the settings you want to use. Contact your internet service provider if necessary to confirm the authentication method for the email server. 4. Select Proceed to save your settings. 5. Select Close to exit. 6. Select - Epson WorkForce Pro WF-C879R | Users Guide - Page 89
your product. Note: For more information on administration settings, see the Administrator's Guide. 1. Print a network status sheet. 2. Locate the IP address for your Download and install your product software from the Epson website using the instructions on the Start Here sheet. Parent topic: - Epson WorkForce Pro WF-C879R | Users Guide - Page 90
• Windows: Uninstall your product software. • Mac: Go to the next step. 2. Download and install your product software from the Epson website using the instructions on the Start Here sheet. Parent topic: Changing or Updating Network Connections Related tasks Uninstalling Product Software - Windows 90 - Epson WorkForce Pro WF-C879R | Users Guide - Page 91
your network connection type or need to solve a problem with your network connection. Note: Before disabling Wi-Fi features, make a note of your product's SSID (network name) and password, and any network settings selected for the Epson Connect services you may use. 1. Press the home button, if - Epson WorkForce Pro WF-C879R | Users Guide - Page 92
the software as described on the Start Here sheet. To download the PCL or PostScript drivers, visit epson.com/support (U.S.), epson.ca/support (Canada), or epson.com.jm/support (Caribbean) and select your product. Installing the PCL Driver - Windows Installing the PostScript (PS3) Printer Software - Epson WorkForce Pro WF-C879R | Users Guide - Page 93
3. Follow the on-screen instructions until you see this screen: 4. If your product is already connected to a network, select Yes: Network connection and click OK. You see a screen like this: 93 - Epson WorkForce Pro WF-C879R | Users Guide - Page 94
(U.S.), epson.ca/support (Canada), or epson.com.jm/support (Caribbean) and select your product. 2. After downloading the installer file, double-click the downloaded file to install the software. 3. Click OK. 4. Click Accept. 5. Click Install. 6. Click Next and follow the on-screen instructions - Epson WorkForce Pro WF-C879R | Users Guide - Page 95
file to install the software. 3. Double-click EPSON. 4. Click Continue on the next two screens. 5. Click Agree. 6. Click Install. 7. If necessary, enter the administrator password. 8. Click Start and follow the on-screen instructions. Parent topic: Enabling PCL or PostScript Printing Selecting - Epson WorkForce Pro WF-C879R | Users Guide - Page 96
3. Select one of the options shown above, then select the PDL print configuration options you want to use. 4. When you are finished, press the home button to exit. PDL Print Configuration Options Parent topic: Enabling PCL or PostScript Printing PDL Print Configuration Options Select the PDL Print - Epson WorkForce Pro WF-C879R | Users Guide - Page 97
Option 2-Sided Printing PCL Menu Option Font Source Font Number Pitch Height Symbol Set Form CR Function LF Function Available settings On/Off Description Selects duplex printing Available settings Resident Download 1 to 111 0.44 to 99.99 cpi 4.00 to 999.75 pt Various 5 to 128 lines CR CR+LF LF - Epson WorkForce Pro WF-C879R | Users Guide - Page 98
Option Paper Source Assign Available settings 4 4K 5S Description Makes the paper source select command compatible with HP LaserJet 4 Makes the paper source select command compatible with HP LaserJet 4000, 5000, and 8000 Makes the paper source select command compatible with HP LaserJet 5S PS3 - Epson WorkForce Pro WF-C879R | Users Guide - Page 99
2. Select Settings > General Settings > Printer Settings. You see a screen like this: 3. Select the printing language and interface options for your connection type. 4. When you are finished, press the home button to return to the Home screen. Printing Language and Interface Options Parent topic: - Epson WorkForce Pro WF-C879R | Users Guide - Page 100
Option Available settings USB I/F Timeout Setting 0 to 300 seconds Description Specify the length of time before ending USB communication from a computer using the PCL or PostScript driver. This setting is necessary to avoid endless USB communication. Printing Language menu Option USB Network - Epson WorkForce Pro WF-C879R | Users Guide - Page 101
You see a screen like this: 3. Select PS3 Font List or PCL Font List . 4. Select Print to print the status sheet. Parent topic: Enabling PCL or PostScript Printing 101 - Epson WorkForce Pro WF-C879R | Users Guide - Page 102
Feeder Paper Loading Capacity Double-sided Printing Capacity Compatible Epson Papers Paper or Media Type Settings - Printing Software 19 inches (330 × 483 mm) in the rear paper feeder. Note: To view animated instructions on how to load paper in the rear paper feeder, press the help button and select - Epson WorkForce Pro WF-C879R | Users Guide - Page 103
the paper cassette all the way out and set the front edge guide to the paper size you are using. 3. Insert paper with the glossy or printable side down. Then slide the edge guides against the paper, but not too tightly. Note: Make sure the paper is under the arrow mark on - Epson WorkForce Pro WF-C879R | Users Guide - Page 104
4. Keep the paper cassette flat as you insert it all the way. 5. If you are loading pre-punched paper, glossy paper, envelopes, or long paper in the rear paper feeder, do one of the following: • Load one sheet of pre-punched paper, short edge first as shown. 104 - Epson WorkForce Pro WF-C879R | Users Guide - Page 105
• Load sheets of paper, glossy or printable side up as shown. • Load up to 10 envelopes, short edge first with the flap facing down and to the left, as shown. 105 - Epson WorkForce Pro WF-C879R | Users Guide - Page 106
. • Load letterhead or pre-printed paper top edge first. • Do not load paper above the arrow mark inside the edge guides. • Check the paper package for any additional loading instructions. Caution: Do not load the following papers; they may cause paper jams, smears on the printout, or damage to the - Epson WorkForce Pro WF-C879R | Users Guide - Page 107
• Papers that are torn, cut, or folded • Papers that are too thick or thin • Pre-printed papers printed by other inkjet printers, thermal transfer printers, page printers, or copiers • Papers that are perforated • Papers that have stickers • Papers held together with tape, staples, or paper clips • - Epson WorkForce Pro WF-C879R | Users Guide - Page 108
Paper Loading Capacity Paper type Plain paper Pre-printed paper Letterhead paper Colored paper Recycled paper Paper cassette loading capacity 250 sheets (cassette 1): A6 (4.1 × 5.8 inches [105 × 148 mm]) A5 (5.8 × 8.2 inches [148 × 210 mm]) A4 (8.3 × 11.7 inches [210 × 297 mm]) A3 (11.7 × 16.5 - Epson WorkForce Pro WF-C879R | Users Guide - Page 109
Paper type Paper cassette loading capacity Epson Bright White Pro Paper 250 sheets (cassette 1) or 500 sheets (cassettes 2 to 4): Epson Bright White Premium Letter (8.5 × 11 inches [216 × 279 mm]) Paper Epson Multipurpose Plus Paper 109 - Epson WorkForce Pro WF-C879R | Users Guide - Page 110
Paper type Card Stock 1 (25 to 41 lb [91 to 150 g/m2]) Paper cassette loading capacity 150 sheets (cassette 1): A6 (4.1 × 5.8 inches [105 × 148 mm]) A5 (5.8 × 8.2 inches [148 × 210 mm]) A4 (8.3 × 11.7 inches [210 × 297 mm]) A3 (11.7 × 16.5 inches [297 × 420 mm]) B6 (5 × 7.2 inches [128 × 182 mm]) - Epson WorkForce Pro WF-C879R | Users Guide - Page 111
Paper type Paper cassette loading capacity Card Stock 2 (41 to 55 lb [151 120 sheets (cassette 1): to 200 g/m2]) A6 (4.1 × 5.8 inches [105 × 148 mm]) A5 (5.8 × 8.2 inches [148 × 210 mm]) A4 (8.3 × 11.7 inches [210 × 297 mm]) A3 (11.7 × 16.5 inches [297 × 420 mm]) B6 (5 × 7.2 inches [128 × - Epson WorkForce Pro WF-C879R | Users Guide - Page 112
Paper type Plain paper Pre-printed paper Letterhead paper Colored paper Recycled paper Epson Bright White Pro Paper Epson Bright White Premium Paper Epson Multipurpose Plus Paper Epson High Quality Ink Jet Paper Epson Presentation Paper Matte Rear paper feeder loading capacity 150 sheets: A6 (4.1 × - Epson WorkForce Pro WF-C879R | Users Guide - Page 113
Ultra Premium Photo Paper Glossy Epson Premium Photo Paper Glossy Epson Premium Photo Paper Semigloss Epson Photo Paper Glossy Epson Premium Presentation Paper Matte Card Stock 1 (25 to 41 lb [91 to 150 g/m2]) Rear paper feeder loading capacity 35 sheets 70 sheets: A6 (4.1 × 5.8 inches [ - Epson WorkForce Pro WF-C879R | Users Guide - Page 114
Paper type Card Stock 2 (41 to 55 lb [151 to 200 g/m2]) Rear paper feeder loading capacity 50 sheets: A6 (4.1 × 5.8 inches [105 × 148 mm]) A5 (5.8 × 8.2 inches [148 × 210 mm]) A4 (8.3 × 11.7 inches [210 × 297 mm]) A3 (11.7 × 16.5 inches [297 × 420 mm]) 13 × 19 inches (330 × 483 mm) B6 (5 × 7.2 - Epson WorkForce Pro WF-C879R | Users Guide - Page 115
Paper type Card Stock 3 (55 to 68 lb [201 to 256 g/m2]) Envelopes Rear paper feeder loading capacity 35 sheets: A6 (4.1 × 5.8 inches [105 × 148 mm]) A5 (5.8 × 8.2 inches [148 × 210 mm]) A4 (8.3 × 11.7 inches [210 × 297 mm]) A3 (11.7 × 16.5 inches [297 × 420 mm]) 13 × 19 inches (330 × 483 mm) B6 (5 - Epson WorkForce Pro WF-C879R | Users Guide - Page 116
[216 × 340 mm]) Legal (8.5 × 14 inches [216 × 356 mm]) 11 × 17 inches (279 × 432 mm) Epson Bright White Pro Paper 250 sheets (cassette 1) Epson Bright White Premium Paper Epson Multipurpose Plus Paper 500 sheets (cassettes 2 to 4): A5 (5.8 × 8.2 inches [148 × 210 mm]) A4 (8.3 × 11.7 inches - Epson WorkForce Pro WF-C879R | Users Guide - Page 117
Paper type Auto duplex (paper cassettes) Card Stock 1 (25 to 41 lb [91 150 sheets (cassette 1): to 150 g/m2]) A5 (5.8 × 8.2 inches [148 × 210 mm]) A4 (8.3 × 11.7 inches [210 × 297 mm]) A3 (11.7 × 16.5 inches [297 × 420 mm]) B5 (7.2 × 10.1 inches [182 × 257 mm]) B4 (13.9 × 9.84 inches [353 × - Epson WorkForce Pro WF-C879R | Users Guide - Page 118
Paper type Plain paper Pre-printed paper Letterhead paper Colored paper Recycled paper Epson Bright White Pro Paper Epson Bright White Premium Paper Epson Multipurpose Plus Paper Manual duplex (rear paper feeder) 75 sheets: A6 (4.1 × 5.8 inches [105 × 148 mm]) A5 (5.8 × 8.2 inches [148 × 210 mm]) - Epson WorkForce Pro WF-C879R | Users Guide - Page 119
Paper type Card Stock 1 (25 to 41 lb [91 to 150 g/m2]) Manual duplex (rear paper feeder) 35 sheets: A6 (4.1 × 5.8 inches [105 × 148 mm]) A5 (5.8 × 8.2 inches [148 × 210 mm]) A4 (8.3 × 11.7 inches [210 × 297 mm]) A3 (11.7 × 16.5 - Epson WorkForce Pro WF-C879R | Users Guide - Page 120
Paper type Card Stock 2 (41 to 55 lb [151 to 200 g/m2]) Manual duplex (rear paper feeder) 25 sheets: A6 (4.1 × 5.8 inches [105 × 148 mm]) A5 (5.8 × 8.2 inches [148 × 210 mm]) A4 (8.3 × 11.7 inches [210 × 297 mm]) A3 (11.7 × 16.5 - Epson WorkForce Pro WF-C879R | Users Guide - Page 121
Paper type Card Stock 3 (55 to 68 lb [201 to 256 g/m2]) Manual duplex (rear paper feeder) 15 sheets: A6 (4.1 × 5.8 inches [105 × 148 mm]) A5 (5.8 × 8.2 - Mac Compatible Epson Papers You can purchase genuine Epson ink and paper at epson.com (U.S. sales), epson.ca (Canadian sales), or epson.com.jm ( - Epson WorkForce Pro WF-C879R | Users Guide - Page 122
Paper Type Epson Bright White Pro Paper Epson Bright White Premium Paper Epson Multipurpose Plus Paper Epson High Quality Ink Jet Paper Epson Presentation Paper Matte Epson Premium Presentation Paper Matte Size Letter (8.5 × 11 inches [216 × 279 mm]) Letter (8.5 × 11 inches [216 × 279 mm]) Letter - Epson WorkForce Pro WF-C879R | Users Guide - Page 123
Paper Type Epson Photo Paper Glossy Epson Premium Photo Paper Glossy Size 4 × 6 inches (102 × 152 mm) Letter (8.5 × 11 inches [216 × 279 mm]) 11 × 17 inches (279 × 432 mm) 13 × 19 inches (330 × - Epson WorkForce Pro WF-C879R | Users Guide - Page 124
Paper or Media Type Settings - Printing Software For this paper Plain paper Epson Bright White Pro Paper Epson Bright White Premium Paper Epson Multipurpose Plus Paper Letterhead paper Recycled paper Colored paper Pre-printed paper Epson High Quality Ink Jet Paper Thick paper up to 25 to 41 lb - Epson WorkForce Pro WF-C879R | Users Guide - Page 125
up to 55 to 68 lb (201 to 256 g/m2) Envelopes Epson Ultra Premium Photo Paper Glossy Epson Premium Photo Paper Glossy Epson Photo Paper Glossy Epson Premium Photo Paper Semi-gloss Epson Presentation Paper Matte Epson Premium Presentation Paper Matte Select this paper Type or Media Type setting - Epson WorkForce Pro WF-C879R | Users Guide - Page 126
You see a screen like this: 2. Select the paper source you want to select settings for. You see a screen like this: 3. Select Paper Size. 4. Select the paper size you loaded. 126 - Epson WorkForce Pro WF-C879R | Users Guide - Page 127
Type setting that matches the paper you loaded. Paper type loaded Plain paper Epson Bright White Pro Paper Epson Bright White Premium Paper Epson Multipurpose Plus Paper Letterhead paper Recycled paper Colored paper Pre-printed paper Epson High Quality Ink Jet Paper Thick paper up to 25 to 41 lb - Epson WorkForce Pro WF-C879R | Users Guide - Page 128
Paper type loaded Epson Presentation Paper Matte Epson Premium Presentation Paper Matte Paper Type setting Prem. Matte Parent topic: Selecting the Paper Settings for Each Source - Control Panel Selecting Default Paper Settings - Administrator - Epson WorkForce Pro WF-C879R | Users Guide - Page 129
You see a screen like this: 3. Select an Auto Error Solver setting: • Select On to display a warning and print single-sided when a 2-sided printing error occurs, or to print only what the printer could process when a full memory error occurs. • Select Off to display an error message and stop - Epson WorkForce Pro WF-C879R | Users Guide - Page 130
Paper Source Settings option Paper Tray Priority A4/Letter Auto Switching Auto Select Settings Error Notice Paper Setup Auto Display Available settings On Off On Off Copy Fax Other Paper Size Notice Paper Type Notice On Off Description Select On to give printing priority to paper loaded in the - Epson WorkForce Pro WF-C879R | Users Guide - Page 131
You see a screen like this: 3. Adjust the settings as necessary. 4. When you are finished, press the home button to exit. Universal Print Settings Options Parent topic: Selecting Default Paper Settings - Administrator Universal Print Settings Options Select the universal print setting options you - Epson WorkForce Pro WF-C879R | Users Guide - Page 132
Universal Print Settings option Check Paper Width Available settings On Off Skip Blank Page On Off Color Correction Off On Description Select On to check the paper width before printing. This prevents printing beyond the edges of the paper when the paper size settings are incorrect, but may - Epson WorkForce Pro WF-C879R | Users Guide - Page 133
Scanner Glass You can place originals up to this size on the scanner glass: A3 (11.7 × 16.5 inches [297 × 420 mm]). Note: To view animated instructions on how to place originals on the scanner glass, press the help button and select How To > Place Originals > Scanner Glass. Note: When originals are - Epson WorkForce Pro WF-C879R | Users Guide - Page 134
2. Place your original facedown on the scanner glass with the top facing into the corner. Slide the original to the edges of the indicated corner. Note: The edges of your original may be cropped by 0.06 inch (1.5 mm) from the edge of the scanner glass. 3. Close the document cover gently to keep your - Epson WorkForce Pro WF-C879R | Users Guide - Page 135
or valuable artwork in the ADF. Place fragile or valuable originals on the scanner glass to avoid wrinkling or damaging them. Note: To view animated instructions on how to place originals in the ADF, press the help button and select How To > Place Originals > ADF. Note: When originals are placed in - Epson WorkForce Pro WF-C879R | Users Guide - Page 136
2. Fan your stack of originals and tap them gently on a flat surface to even the edges. 3. Insert the originals into the ADF faceup and short edge first. 136 - Epson WorkForce Pro WF-C879R | Users Guide - Page 137
Note: Do not load originals above the arrow mark on the ADF edge guide. The ADF icon on the Copy, Scan, and Fax screens lights up. Note: The ADF should automatically detect the size of your original. If the document size isn't automatically detected, you need to manually select it. 137 - Epson WorkForce Pro WF-C879R | Users Guide - Page 138
4. Slide the ADF edge guides against the originals, but not too tightly. Note: If you are copying two originals onto one sheet, make sure the originals are loaded as shown. Select the link below to select the copy orientation setting that matches how you loaded your original. Readable direction 138 - Epson WorkForce Pro WF-C879R | Users Guide - Page 139
Left direction Parent topic: Placing Originals on the Product Related topics Copying Scanning Faxing 139 - Epson WorkForce Pro WF-C879R | Users Guide - Page 140
. Copying Documents or Photos Copying Options Copying Documents or Photos You can copy documents or photos onto various sizes and types of paper, including Epson special papers. 1. Place your original document or photo on the scanner glass, or place multi-page documents in the ADF. 2. Load the paper - Epson WorkForce Pro WF-C879R | Users Guide - Page 141
5. To print more than one copy, press a number key on the product's control panel, or select Copies and use the displayed keypad to enter the number of copies. 6. Change any of the displayed settings as necessary. 7. Select Advanced to view and change additional copy settings, if necessary. 8. - Epson WorkForce Pro WF-C879R | Users Guide - Page 142
Copying option B&W Density Paper Setting Reduce/Enlarge Original Type 2-Sided Available settings Description - Copies the document in black and white Varying levels Adjusts the lightness or darkness of copies Various sources Select the paper source that you want to use. If you select Auto, - Epson WorkForce Pro WF-C879R | Users Guide - Page 143
Copying option Original Size Finishing Available settings User-Defined Auto Detect Various sizes Group (Same Pages) Description Specify the size of your original if it is not a standard size Automatically detects the size of your original Select the document size of your original Select to print - Epson WorkForce Pro WF-C879R | Users Guide - Page 144
Copying option Available settings Reduce to Fit Off Paper On Remove Shadow Off On Remove Punch Off Holes On ID Card Copy Off On Description Select On to automatically decrease the image by the percentage you select Select On to erase the shadows that appear in the center of a document - Epson WorkForce Pro WF-C879R | Users Guide - Page 145
's support website. If you see a Software Update screen, select Enable automatic checking and click OK. The update scans your system to see if you have the latest product software. Follow the on-screen instructions. Printing with the Standard Epson Printer Software - Windows Printing with the Epson - Epson WorkForce Pro WF-C879R | Users Guide - Page 146
Selecting Default Print Settings - Windows Changing Automatic Update Options Parent topic: Printing from a Computer Synchronizing Printer Settings for Optional Units - Windows You must sync the printer driver before you can use any optional equipment installed on the product. 1. Do one of the - Epson WorkForce Pro WF-C879R | Users Guide - Page 147
area. 4. If you want to select specific options to sync, select Manual Settings and click Settings. Select the options you want to sync and click OK. 5. Click OK. Parent topic: Printing with the Standard Epson Printer Software - Windows Selecting Basic Print Settings - Windows Select the basic - Epson WorkForce Pro WF-C879R | Users Guide - Page 148
2. Select the print command in your application. Note: You may need to select a print icon on your screen, the Print option in the File menu, or another command. See your application's help utility for details. 3. If necessary, select your product name as the printer you want to use. Note: You may - Epson WorkForce Pro WF-C879R | Users Guide - Page 149
5. Select the size of your document or photo as the Document Size setting, and the size of your paper as the Output Paper setting. • To change the size of your printed document or photo, select the Reduce/Enlarge Document checkbox. • Select the Fit to Page option to size your image to fit the paper - Epson WorkForce Pro WF-C879R | Users Guide - Page 150
Multi-Page Printing Options - Windows Parent topic: Printing with the Standard Epson Printer Software - Windows Related references Paper or Media Type Settings - Printing Software Related tasks Selecting Double-sided Printing Settings - Windows Printing Your Document or Photo - - Epson WorkForce Pro WF-C879R | Users Guide - Page 151
Standard For everyday text and image printing. High For photos and graphics with high print quality. Parent topic: Selecting Basic Print Settings - Windows Multi-Page Printing Options - Windows You can select any of the available options in the Multi-Page menu to set up your multi-page print job. 2- - Epson WorkForce Pro WF-C879R | Users Guide - Page 152
You see this window: 3. Select the double-sided printing options you want to use. 4. Click OK to return to the Main tab. 152 - Epson WorkForce Pro WF-C879R | Users Guide - Page 153
your double-sided document to test the selected settings. 10. Follow any instructions displayed on the screen during printing. Double-sided Printing Options - Windows - Windows Parent topic: Printing with the Standard Epson Printer Software - Windows Related references Double-sided Printing - Epson WorkForce Pro WF-C879R | Users Guide - Page 154
Double-sided Printing Options - Windows You can select any of the available options on the Binding Settings window to set up your double-sided print job. Binding Edge Options Select a setting that orients double-sided print binding in the desired direction. Binding Margin Options Select options that - Epson WorkForce Pro WF-C879R | Users Guide - Page 155
to automatically adjust the sharpness, brightness, contrast, and color saturation for your image. • Select Custom and click the Advanced button to manually adjust the color correction settings or turn off color management in your printer software. • Select Image Options to access additional settings - Epson WorkForce Pro WF-C879R | Users Guide - Page 156
additional settings as necessary. Custom Color Correction Options - Windows Image Options and Additional Settings - Windows Header/Footer Settings - Windows Parent topic: Printing with the Standard Epson Printer Software - Windows Related tasks Printing Your Document or Photo - Windows 156 - Epson WorkForce Pro WF-C879R | Users Guide - Page 157
Custom Color Correction Options - Windows You can select any of the available options in the Color Correction window to customize the image colors for your print job. Color Controls Lets you select a Color Mode setting, individual settings for Brightness, Contrast, Saturation, and Density, and - Epson WorkForce Pro WF-C879R | Users Guide - Page 158
ICM Lets you manage color using installed color printing profiles. No Color Adjustment Turns off color management in your printer software so you can manage color using only your application software. Parent topic: Selecting Additional Print Options - Windows Image Options and Additional Settings - - Epson WorkForce Pro WF-C879R | Users Guide - Page 159
Bidirectional Printing Prints in both directions (right-to-left and left-to-right), speeding up printing, but may reduce print quality. Quiet Mode Lessens noise during printing but may decrease print speed. Parent topic: Selecting Additional Print Options - Windows Header/Footer Settings - Windows - Epson WorkForce Pro WF-C879R | Users Guide - Page 160
You can select to print the following information: • User Name • Computer Name • Date • Date/Time • Document Name • Collate Number (copy number) • Page Number • Text Note: The user name, computer name, date, and time come from the Windows Control Panel on your computer. Parent topic: Selecting - Epson WorkForce Pro WF-C879R | Users Guide - Page 161
on the screen to control your printing presets. 4. To choose a preset for printing, select it. 5. Click OK. Parent topic: Printing with the Standard Epson Printer Software - Windows Selecting Extended Settings - Windows You can select additional settings that apply to all the print jobs you send to - Epson WorkForce Pro WF-C879R | Users Guide - Page 162
the Extended Settings window. 7. Click OK to close the printer software window. Extended Settings - Windows Parent topic: Printing with the Standard Epson Printer Software - Windows Extended Settings - Windows You can select these settings on the Extended Settings window. Check Paper Width Before - Epson WorkForce Pro WF-C879R | Users Guide - Page 163
, prints a separator page containing the title, user, date, and time. Always Spool RAW Datatype Increases print speed and may solve other printing problems. Page Rendering Mode Increases print speed when printing is extremely slow or the print head stops during printing. Print as Bitmap Increases - Epson WorkForce Pro WF-C879R | Users Guide - Page 164
your application's Print window, such as this one: 2. Click OK or Print to start printing. Parent topic: Printing with the Standard Epson Printer Software - Windows Locking Printer Settings - Windows Windows administrators can lock access to some printer settings to prevent unauthorized changes. 164 - Epson WorkForce Pro WF-C879R | Users Guide - Page 165
1. Do one of the following: • Windows 10: Click and select (Settings) > Devices > Printers & scanners. Select your product name and select Manage > Printer properties. • Windows 8.x: Navigate to the Apps screen and select Control Panel > Hardware and Sound > Devices and Printers. Right-click your - Epson WorkForce Pro WF-C879R | Users Guide - Page 166
Advanced Settings, select the setting option you want to use for each locked setting. 6. Click OK. Locked Setting Options Parent topic: Printing with the Standard Epson Printer Software - Windows Locked Setting Options Select the options you want to use for any locked print settings. 166 - Epson WorkForce Pro WF-C879R | Users Guide - Page 167
Setting Anti-Copy Pattern Options Various data items Add/Delete Settings Watermark Various text watermarks Add/Delete Settings Header/Footer Off On Settings Job Type - Color 2-sided printing Multi-Page Color Grayscale Off On Off 2-Up 4-Up 6-Up 8-Up 9-Up 16-Up Description Lets you select - Epson WorkForce Pro WF-C879R | Users Guide - Page 168
Setting All Document Settings Options - Description Lets you lock all print settings Parent topic: Locking Printer Settings - Windows Entering a User ID and Password for Printing If you enabled Access Control on the product, you must enter a user ID and password in the printer driver to be able - Epson WorkForce Pro WF-C879R | Users Guide - Page 169
5. Enter your user name and password. 6. Click OK. Parent topic: Printing with the Standard Epson Printer Software - Windows Selecting Default Print Settings - Windows When you change your print settings in a program, the changes apply only while you are printing in - Epson WorkForce Pro WF-C879R | Users Guide - Page 170
Changing the Language of the Printer Software Screens Parent topic: Printing with the Standard Epson Printer Software - Windows Changing the Language of the Printer Software Screens You can change the language used on the Windows printer software screens. 1. Access the - Epson WorkForce Pro WF-C879R | Users Guide - Page 171
update feature, select the Never option. 4. Click OK to exit. Note: If you choose to disable the automatic update feature, you can check for updates manually. Parent topic: Printing with the Standard Epson Printer Software - Windows Related tasks Checking for Software Updates 171 - Epson WorkForce Pro WF-C879R | Users Guide - Page 172
these sections. Note: If you have an Internet connection, it is a good idea to check for updates to your product software on Epson's support website. Selecting Basic Print Settings - Mac Selecting Page Setup Settings - Mac Selecting Print Layout Options - Mac Selecting Double-sided Printing Settings - Epson WorkForce Pro WF-C879R | Users Guide - Page 173
You see the expanded printer settings window for your product: Note: The print window may look different, depending on the Mac OS version and the application you are using. 5. Select the Copies and Pages settings as necessary. Note: If you do not see these settings in the print window, check for - Epson WorkForce Pro WF-C879R | Users Guide - Page 174
6. Select the page setup options: Paper Size and Orientation. Note: If you do not see these settings in the print window, check for them in your application before printing. They may be accessible by selecting Page Setup from the File menu. 7. Select any application-specific settings that appear on - Epson WorkForce Pro WF-C879R | Users Guide - Page 175
of the available print options. Paper Source Options - Mac Print Quality Options - Mac Print Options - Mac Parent topic: Printing with the Epson Standard Printer Software - Mac Related references Paper or Media Type Settings - Printing Software Related tasks Selecting Page Setup Settings - Mac 175 - Epson WorkForce Pro WF-C879R | Users Guide - Page 176
Paper Source Options - Mac You can select any of the available options in the Paper Source menu to print on the paper loaded in that source. Note: Cassette 2 through Cassette 4 are available only if you have installed the optional cassettes. Auto Select Automatically selects the paper source based - Epson WorkForce Pro WF-C879R | Users Guide - Page 177
enlarge the size of the printed image by selecting Paper Handling from the pop-up menu and selecting a scaling option. Parent topic: Printing with the Epson Standard Printer Software - Mac 177 - Epson WorkForce Pro WF-C879R | Users Guide - Page 178
pop-up menu. • To invert or flip the printed image, select the Reverse page orientation or Flip horizontally settings. Parent topic: Printing with the Epson Standard Printer Software - Mac Selecting Double-sided Printing Settings - Mac You can print on both sides of the paper by selecting Two-sided - Epson WorkForce Pro WF-C879R | Users Guide - Page 179
on the screen. 4. Print a test copy of your double-sided document to test the selected settings. 5. Follow any instructions displayed on the screen during printing. Double-sided Printing Options and Adjustments - Mac Parent topic: Printing with the Epson Standard Printer Software - Mac 179 - Epson WorkForce Pro WF-C879R | Users Guide - Page 180
Related references Double-sided Printing Capacity Double-sided Printing Options and Adjustments - Mac You can select any of the available options in the Two-sided Printing Settings or Output Settings pop-up menu to set up your double-sided print job. Long-Edge binding Orients double-sided printed - Epson WorkForce Pro WF-C879R | Users Guide - Page 181
selected on the Color Matching menu. 4. Select one of the available options. Color Matching and Color Options - Mac Parent topic: Printing with the Epson Standard Printer Software - Mac Color Matching and Color Options - Mac You can select these settings on the Color Matching and Color Options menus - Epson WorkForce Pro WF-C879R | Users Guide - Page 182
Color Options Settings Manual Settings Lets you select manual color adjustments. Click the arrow next to Advanced Settings and select settings for Brightness, Contrast, Saturation, and individual color tones. You can also select a color - Epson WorkForce Pro WF-C879R | Users Guide - Page 183
see a screen like this: 4. Select any of the available printing preferences. 5. Click OK. Printing Preferences - Mac Parent topic: Printing with the Epson Standard Printer Software - Mac Printing Preferences - Mac You can select these settings on the Options or Driver tab. Thick Paper and Envelopes - Epson WorkForce Pro WF-C879R | Users Guide - Page 184
Bidirectional printing Prints in both directions (right-to-left and left-to-right), speeding up printing, but may reduce print quality. Output documents for filing Outputs all landscape, portrait, 1-sided, and 2-sided documents in the same orientation for easier filing. Warning Notifications Lets - Epson WorkForce Pro WF-C879R | Users Guide - Page 185
Checking Print Status - Mac Parent topic: Printing with the Epson Standard Printer Software - Mac Checking Print Status - Mac During printing, you can view the progress of your print job, control printing, and check ink status. 1. - Epson WorkForce Pro WF-C879R | Users Guide - Page 186
Selecting Default Print Settings - PCL Driver - Windows Locking Printer Settings - PCL Driver - Windows Parent topic: Printing from a Computer Synchronizing Printer Settings - PCL Driver - Windows You may need to synchronize the printer driver with the product if the printer driver does not detect - Epson WorkForce Pro WF-C879R | Users Guide - Page 187
You see a window like this: 3. Make sure Acquire from Printer is selected and click Get. Note: Select the Only Optional Information checkbox if you only want to enable optional equipment, such as an optional cassette unit. The product's settings and other information appears in the Current Printer - Epson WorkForce Pro WF-C879R | Users Guide - Page 188
Selecting Basic Print Settings - PCL Driver - Windows Select the basic settings for the document or photo you want to print. Note: The names of settings on the PCL driver screens may vary slightly, depending on the version of the driver you have installed. 1. Open a photo or document for printing. - Epson WorkForce Pro WF-C879R | Users Guide - Page 189
You see the Main tab of your printer settings window: Note: For more information about a setting, right-click it and select Help. 4. For the Paper Source setting, select where you loaded the paper you want to print on. 5. Select the size of the paper you loaded as the Document Size setting. Note: - Epson WorkForce Pro WF-C879R | Users Guide - Page 190
7. Select the type of paper you loaded as the Paper Type setting. Note: The setting may not exactly match the name of your paper. Check the paper type settings list for details. 8. Select any of the available print options. 9. To select a variety of additional layout and printing options for your - Epson WorkForce Pro WF-C879R | Users Guide - Page 191
• Windows Vista: Click and select Control Panel. Click Printer under Hardware and Sound, then right-click on your product, select the PCL option, and select Properties. • Windows XP: Click Start and select Printers and Faxes. Right-click on your product, select the PCL option, and select Properties. - Epson WorkForce Pro WF-C879R | Users Guide - Page 192
Locking Printer Settings - PCL Driver - Windows Administrators can lock some printer settings to prevent unauthorized changes. 1. Do one of the following: • Windows 10: Click and select (Settings) > Devices > Printers & scanners. Right-click on your product, select the PCL option, and select Manage - Epson WorkForce Pro WF-C879R | Users Guide - Page 193
You see this window: 4. Select the checkbox for the settings you want to lock. To lock all print settings, select All Document Settings. 5. Under Advanced Settings, select the setting option you want to use for each locked setting. 6. Click OK. PCL Driver Locked Setting Options Parent topic: - Epson WorkForce Pro WF-C879R | Users Guide - Page 194
Setting Watermark Options Various text watermarks Add/Delete Settings Header/Footer Off On Settings Color 2-sided printing Multi-Page Color Grayscale Off On Off 2-Up 4-Up 6-Up 8-Up 9-Up 16-Up Description Lets you select the text for the watermark or prohibit watermarks Lets you add or delete - Epson WorkForce Pro WF-C879R | Users Guide - Page 195
Selecting Default Print Settings - PostScript Printer Software - Windows Parent topic: Printing from a Computer Enabling the Optional Paper Cassettes - PostScript Printer Software - Windows If you installed optional paper cassette units, you need to enable the optional cassette units before you can - Epson WorkForce Pro WF-C879R | Users Guide - Page 196
You see a window like this: 3. Select the number of optional cassettes installed as the Lower Cassette Unit setting. 4. Click OK. The optional paper cassettes are now enabled. Parent topic: Printing with the PostScript (PS3) Printer Software - Windows Related tasks Enabling the Optional Paper - Epson WorkForce Pro WF-C879R | Users Guide - Page 197
The PostScript printer software supports plain paper printing on these paper and envelope sizes: • A4 (8.3 × 11.7 inches [210 × 297 mm]) • Letter (8.5 × 11 inches [216 × 279 mm]) • Legal (8.5 × 14 inches [216 × - Epson WorkForce Pro WF-C879R | Users Guide - Page 198
You see this window: 4. Select the Paper Source that matches where you loaded the paper you want to print on. 5. Select Plain as the Media setting. 6. Select one of the following as the Color setting: • To print text and graphics in black only, select the Black & White setting. • To print a color - Epson WorkForce Pro WF-C879R | Users Guide - Page 199
You see this window: 9. Select the print options as necessary. 10. Click OK when you are finished. Parent topic: Printing with the PostScript (PS3) Printer Software - Windows Related references Paper Source Options - Windows Selecting Default Print Settings - PostScript Printer Software - Windows - Epson WorkForce Pro WF-C879R | Users Guide - Page 200
1. Do one of the following: • Windows 10: Click and select (Settings) > Devices > Printers & scanners. Select your product name and select Manage > Printing preferences. • Windows 8.x: Navigate to the Apps screen and select Control Panel > Hardware and Sound > Devices and Printers. Right-click your - Epson WorkForce Pro WF-C879R | Users Guide - Page 201
2. Select the print settings you want to use as defaults in all your Windows programs. 3. Click OK. These settings are now the defaults selected for printing. You can still change them as needed for printing in any program session. Parent topic: Printing with the PostScript (PS3) Printer Software - - Epson WorkForce Pro WF-C879R | Users Guide - Page 202
Settings - PostScript Printer Software - Mac Select the basic settings for the document or photo you want to print. The PostScript printer software supports plain paper printing on these paper and envelope sizes: • A4 (8.3 × 11.7 inches [210 × 297 mm]) • Letter (8.5 × 11 inches [216 × 279 mm]) • No - Epson WorkForce Pro WF-C879R | Users Guide - Page 203
• A6 (4.1 × 5.8 inches [105 × 148 mm]) • B6 (5 × 7.2 inches [128 × 182 mm]) • Executive (7.25 × 10.5 inches [184 × 267 mm]) • Legal (8.5 × 14 inches [216 × 356 mm]) 1. Open a photo or document for printing. 2. Select the print command in your application. Note: You may need to select a print icon on - Epson WorkForce Pro WF-C879R | Users Guide - Page 204
You see the expanded printer settings window for your product: Note: The print window may look different, depending on the Mac OS version and the application you are using. 5. Select the Two-Sided, Copies, and Pages settings as necessary. Note: If you do not see these settings in the print window, - Epson WorkForce Pro WF-C879R | Users Guide - Page 205
6. Select the page setup options: Paper Size and Orientation. Note: If you do not see these settings in the print window, check for them in your application before printing. They may be accessible by selecting Page Setup from the File menu. 7. Select any application-specific settings that appear on - Epson WorkForce Pro WF-C879R | Users Guide - Page 206
10. Select Printer Features from the pop-up menu. You see these settings: 11. Select Plain as the Media Type setting. 12. Select one of the following Print Quality options: • For fast printing with reduced quality, select Fast. • For printing text and graphics with good quality and print speed, - Epson WorkForce Pro WF-C879R | Users Guide - Page 207
• Select Color Matching to fine-tune the colors in your printout. Parent topic: Printing with the PostScript (PS3) Printer Software - Mac Related tasks Selecting Page Setup Settings - Mac Selecting Print Layout Options - Mac Printing Your Document or Photo - Mac Cancelling Printing Using a Product - Epson WorkForce Pro WF-C879R | Users Guide - Page 208
Scanning You can scan your originals and save them as digital files. Starting a Scan Scanning in Epson Scan 2 Scanning with Document Capture Pro or Document Capture Entering a User ID and Password for Scanning Starting a Scan After placing your originals on your product for scanning, start scanning - Epson WorkForce Pro WF-C879R | Users Guide - Page 209
you scan to a connected computer using Document Capture Pro (Windows) or Document Capture (Mac). • Memory files to a destination that you have registered with Epson Connect. • WSD lets you manage network scanning you must first set up a WSD (Web Services for Devices) port on your Windows 7 or Windows - Epson WorkForce Pro WF-C879R | Users Guide - Page 210
the instructions in the links below to complete your scan. Scanning to Email Scanning to a Connected Computer Scanning to a Memory Device Scanning to the Cloud Setting Up a WSD Port (Windows 7/Windows Vista) Control Panel Scanning Options Parent topic: Starting a Scan Related tasks Using Epson Scan - Epson WorkForce Pro WF-C879R | Users Guide - Page 211
You see a screen like this: 4. Select Email. You see a screen like this: 5. Do one of the following: • Select an email address from any of the displayed frequent contacts. 211 - Epson WorkForce Pro WF-C879R | Users Guide - Page 212
or Document Capture (Mac) and automatically scan using those settings on your product control panel. Note: Be sure you have installed Epson Scan 2 and Document Capture Pro (Windows) or Document Capture (Mac) on your computer before scanning to your computer. 1. Place your original on the product for - Epson WorkForce Pro WF-C879R | Users Guide - Page 213
3. Select Scan. You see a screen like this: 4. Select Computer. You see a screen like this: 213 - Epson WorkForce Pro WF-C879R | Users Guide - Page 214
default scan job is Scan to PDF. Any additional scan job options must be added in Document Capture Pro (Windows) or Document Capture (Mac). 7. Select Save. Document Capture Pro (Windows) or Document Capture (Mac) scans the original to the connected computer. Parent topic: Starting a Scan Using the - Epson WorkForce Pro WF-C879R | Users Guide - Page 215
Related topics Placing Originals on the Product Scanning to a Memory Device You can scan an original and save the scanned image to a external USB device connected to your product. 1. Insert an external USB device into the product's USB port. 2. Place your original on the product for scanning. Note: - Epson WorkForce Pro WF-C879R | Users Guide - Page 216
on the Product Scanning to the Cloud You can use the control panel to send your scanned files to a destination that you have registered with Epson Connect. 216 - Epson WorkForce Pro WF-C879R | Users Guide - Page 217
Note: Make sure to set up your product using Epson Connect before using this feature. 1. Place your original on the product for scanning. Note: To scan a double-sided or multi-page document, place all of - Epson WorkForce Pro WF-C879R | Users Guide - Page 218
scans your original and saves the scanned file to the selected destination. Parent topic: Starting a Scan Using the Product Control Panel Related tasks Setting Up Epson Connect Services Related topics Placing Originals on the Product 218 - Epson WorkForce Pro WF-C879R | Users Guide - Page 219
Setting Up a WSD Port (Windows 7/Windows Vista) You can scan to a networked Windows computer using WSD (Web Services for Devices). You must first set up a WSD port on your Windows 7 or Windows Vista system (the port is set up automatically on Windows 10 - Epson WorkForce Pro WF-C879R | Users Guide - Page 220
Note: Not all options or settings may be available, depending on the Scan to option selected. Scan Settings Color Mode File Format Resolution 2-Sided Scan Area Original Type Orientation (Original) Available options Description B&W Select to scan images in black and white Color Select to scan - Epson WorkForce Pro WF-C879R | Users Guide - Page 221
Scan Settings Mixed Size Originals Density Remove Shadow Available options Off On Varying levels Off On Remove Punch Holes Continuous Scan (ADF) Subject Attached File Max Size File Name Off On Off On - Various sizes - Description Select On to scan originals of varying sizes in their original - Epson WorkForce Pro WF-C879R | Users Guide - Page 222
this PC and follow the on-screen prompts. • Windows 7: Select Change Settings, change the computer's name, and click OK. (See Windows Help for instructions, if necessary.) Note: You need to be logged into Windows as an administrator to change the computer's name. After changing the name, restart - Epson WorkForce Pro WF-C879R | Users Guide - Page 223
3. Start File Explorer or Windows Explorer. 4. Create a folder on the Windows desktop with a folder name of 12 characters or less; otherwise, your product may not be able to access the folder. Note: You need to be logged into Windows as an administrator to access the desktop folder and the document - Epson WorkForce Pro WF-C879R | Users Guide - Page 224
Note: These instructions use Internet Explorer as an example browser. 1. Start Internet Explorer on a computer that is using the same network as your product. 2. Type your product's IP - Epson WorkForce Pro WF-C879R | Users Guide - Page 225
Related tasks Printing a Network Status Sheet Printing a Network Status Sheet Registering Contacts for Email, Network, or FTP Scanning - Control Panel You can create a list of contacts for scanning to email or to a network folder or FTP. Note: Contacts can be locked by an administrator. If you - Epson WorkForce Pro WF-C879R | Users Guide - Page 226
• To create a location for scanning to a network folder or FTP, select Network Folder/FTP. 6. Select the number you want to use for the contact you are adding. 7. Select the Name field. Use the on-screen keyboard to enter the contact name (up to 30 characters) and select OK. 8. Select the Index Word - Epson WorkForce Pro WF-C879R | Users Guide - Page 227
2. Press the home button, if necessary. 3. Select Scan. You see a screen like this: 4. Select Network Folder/FTP. You see a screen like this: 227 - Epson WorkForce Pro WF-C879R | Users Guide - Page 228
5. Do one of the following: • Choose a saved location on the Destination tab. • Select Keyboard, select the Communication Mode field, and select Network Folder (SMB) or FTP. Then select the Enter Location field, enter the folder location, and select OK. Enter other information as necessary. Enter - Epson WorkForce Pro WF-C879R | Users Guide - Page 229
with the Windows 10 S operating system, you cannot use the software described in this section. You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S; you must obtain software only from the Windows Store. • Windows 10: Click and select - Epson WorkForce Pro WF-C879R | Users Guide - Page 230
You see an Epson Scan 2 window like this: 230 - Epson WorkForce Pro WF-C879R | Users Guide - Page 231
product software from the Epson website for use with Windows 10 S; you must obtain software only from the Windows Store. 1. Open your scanning program and select its scanning option. (See your scanning program help for instructions.) 2. Select your product. Note: In certain programs, you may need - Epson WorkForce Pro WF-C879R | Users Guide - Page 232
You see an Epson Scan 2 window like this: 232 - Epson WorkForce Pro WF-C879R | Users Guide - Page 233
a Scan from a Smart Device You can start a scan from a smart device using the Epson iPrint app. You can save the scanned document to your device or a cloud service, e-mail it, or print it. Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the software - Epson WorkForce Pro WF-C879R | Users Guide - Page 234
from the Epson website for use with Windows 10 S; you must obtain software only from the Windows Store. 1. Start Epson Scan 2. 234 - Epson WorkForce Pro WF-C879R | Users Guide - Page 235
You see this window: 235 - Epson WorkForce Pro WF-C879R | Users Guide - Page 236
if you are scanning from the ADF. 4. Select the Document Size setting that matches the size of your original, or select Auto Detect to have Epson Scan 2 automatically detect the size. You can select Customize to enter a custom size, if necessary. 5. Select the image type of your original and how you - Epson WorkForce Pro WF-C879R | Users Guide - Page 237
Related topics Placing Originals on the Product Additional Scanning Settings - Main Settings Tab You can select these additional scanning settings on the Epson Scan 2 Main Settings tab. Not all adjustment settings may be available, depending on other settings you have chosen. Stitch Images When - Epson WorkForce Pro WF-C879R | Users Guide - Page 238
pages in a single file, you must select a file format that supports multiple pages such as PDF or Multi-TIFF. If you select another this setting to prevent this. Parent topic: Scanning in Epson Scan 2 Additional Scanning Settings - Advanced Settings Tab You can select these additional scanning settings - Epson WorkForce Pro WF-C879R | Users Guide - Page 239
Optical Character Recognition (OCR) and then embedded in the scanned original. Note: The required Epson Scan 2 OCR Component is installed automatically when you install your product software as instructed on the Start Here sheet. If you install your scanner software programs individually, be sure - Epson WorkForce Pro WF-C879R | Users Guide - Page 240
File Name setting and select a Folder setting for your document. 13. Click Scan. The scanned image is saved as a searchable PDF. Parent topic: Scanning in Epson Scan 2 Related topics Placing Originals on the Product 240 - Epson WorkForce Pro WF-C879R | Users Guide - Page 241
. You can save multi-page documents in one PDF file. Recognized text in the scanned document can be searched. Parent topic: Scanning in Epson Scan 2 Scan Resolution Guidelines The Resolution setting, measured in dpi (dots per inch), controls the amount of detail captured in your scans. Increasing - Epson WorkForce Pro WF-C879R | Users Guide - Page 242
to editable text (OCR)/create searchable PDF: 200 to 300 dpi Parent topic: Scanning in Epson Scan 2 Scanning with Document Capture Pro or Document Capture When you scan with Document Capture Pro (Windows) or Document Capture (Mac), the program automatically saves your scanned file on your computer - Epson WorkForce Pro WF-C879R | Users Guide - Page 243
. • Windows (other versions): Click or Start, and select All Programs or Programs. Select Epson Software > Document Capture Pro. You see the Document Capture Pro window. Note: You may need to select your scanner from the list, if necessary. 3. Select the Simple Scan tab. You see a window like this - Epson WorkForce Pro WF-C879R | Users Guide - Page 244
in the product. 2. Do one of the following to start Document Capture Pro: • Windows 10: Click and select Epson Software > Document Capture Pro. • Windows 8.x: Navigate to the Apps screen and select Document Capture Pro. • Windows (other versions): Click or Start, and select All Programs or Programs - Epson WorkForce Pro WF-C879R | Users Guide - Page 245
that contain specific scan settings and use the jobs when you scan from your product control panel or the Job Scan option in Document Capture Pro. You can save up to 30 scan jobs. Note: Settings may vary depending on the software version you are using. Click the Help icon in - Epson WorkForce Pro WF-C879R | Users Guide - Page 246
. • Windows 8.x: Navigate to the Apps screen and select Document Capture Pro. • Windows (other versions): Click or Start, and select All Programs or Programs. Select Epson Software > Document Capture Pro. You see the Document Capture Pro window. 2. Select the Job Scan tab. You see a window like this - Epson WorkForce Pro WF-C879R | Users Guide - Page 247
You see a window like this: 4. To add a scan job, click the New Job icon. 5. Enter a name for the new job, and select any settings as necessary from the following options: • Scan: select the size, color, or resolution • Save: select the file name, file type, or destination folder • Index: enable the - Epson WorkForce Pro WF-C879R | Users Guide - Page 248
product control panel. Parent topic: Scanning with Job Scan in Document Capture Pro - Windows Related tasks Scanning to a Connected Computer Scanning Two Originals or folded original in Document Capture Pro and combine them into a single image with the Epson Scan 2 Stitch Images setting (not available - Epson WorkForce Pro WF-C879R | Users Guide - Page 249
edge facing down. 2. Do one of the following to start Document Capture Pro: • Windows 10: Click and select Epson Software > Document Capture Pro. • Windows 8.x: Navigate to the Apps screen and select Document Capture Pro. • Windows (other versions): Click or Start and select All Programs or Programs - Epson WorkForce Pro WF-C879R | Users Guide - Page 250
You see an Epson Scan 2 window like this: 250 - Epson WorkForce Pro WF-C879R | Users Guide - Page 251
are not stitched together in the correct orientation, click Scanning Side on the Epson Scan 2 window, select Settings, set the Binding Edge to Left or Top, Page Originals as Separate Files - Windows You can use Document Capture Pro to scan multi-page originals as separate scanned files. You can - Epson WorkForce Pro WF-C879R | Users Guide - Page 252
• Windows 8.x: Navigate to the Apps screen and select Document Capture Pro. • Windows (other versions): Click or Start, and select All Programs or Programs. Select Epson Software > Document Capture Pro. You see the Document Capture Pro window. 3. Select the Job Scan tab. You see a window like this: - Epson WorkForce Pro WF-C879R | Users Guide - Page 253
5. Select New Job and select the scan settings. Click Next when finished. You see a window like this: 6. Select the Apply job separation checkbox. 7. Select the method you want to use to separate the originals as the Separator setting. Click Separation Settings to specify the settings for the - Epson WorkForce Pro WF-C879R | Users Guide - Page 254
as specified when the job is run. Parent topic: Scanning with Document Capture Pro or Document Capture Related topics Placing Originals on the Product Scanning with Document 2. Open the Applications folder, open the Epson Software folder, and select Document Capture. You see a window like this: 254 - Epson WorkForce Pro WF-C879R | Users Guide - Page 255
to select detailed scan settings, close the Scan Settings window, open the Scan menu at the top of the Mac desktop, and select Displays the EPSON Scan Setup Screen. 255 - Epson WorkForce Pro WF-C879R | Users Guide - Page 256
Scan 2 window. 7. Click Scan. You see a preview of your scan in the Document Capture window. Note: You may have to close the Epson Scan 2 window to view your scan in the Document Capture window. 8. If you would like to scan additional originals and add them to the current - Epson WorkForce Pro WF-C879R | Users Guide - Page 257
click OK or Send to complete the operation. Adding and Assigning Scan Jobs with Document Capture - Mac Parent topic: Scanning with Document Capture Pro or Document Capture Related topics Placing Originals on the Product Adding and Assigning Scan Jobs with Document Capture - Mac You can add scan jobs - Epson WorkForce Pro WF-C879R | Users Guide - Page 258
Scan 2. Note: If you do not know the user ID or password, contact your administrator for assistance. 1. Start Epson Scan 2. 2. Select Settings from the Scanner drop-down list. You see this window: 3. Select Access Control. 4. Enter your user name and password. 5. Click OK. Parent - Epson WorkForce Pro WF-C879R | Users Guide - Page 259
the printer buttons or the utilities included with the standard Epson printer software. To download the standard Epson printer software,visit epson.com/support (U.S.), epson.ca/support (Canada), or epson.com.jm/support (Caribbean) and select your product. Connecting a Telephone or Answering Machine - Epson WorkForce Pro WF-C879R | Users Guide - Page 260
1. Connect a phone cable to your telephone wall jack and to the LINE port on your product. Note: If an optional fax board is installed on your product, you can connect more than one phone cable. Note: If you have a DSL or ISDN connection, you must connect the appropriate DSL filter, or ISDN terminal - Epson WorkForce Pro WF-C879R | Users Guide - Page 261
DSL connection 1 Telephone wall jack 2 DSL filter 3 DSL modem 261 - Epson WorkForce Pro WF-C879R | Users Guide - Page 262
ISDN connection 1 ISDN wall jack 2 Terminal adapter or ISDN router 262 - Epson WorkForce Pro WF-C879R | Users Guide - Page 263
2. If you are connecting a telephone or answering machine to your product using a second phone cable, remove the cap from the EXT port on your product. 263 - Epson WorkForce Pro WF-C879R | Users Guide - Page 264
the EXT port for your product to detect an incoming fax call when the phone is picked up. Epson cannot guarantee compatibility with VoIP, cable phone systems, or fiberoptic digital services such as FIOS. Parent topic: Faxing Related references Cannot Receive Faxes with a Telephone Connected to Your - Epson WorkForce Pro WF-C879R | Users Guide - Page 265
Related tasks Receiving Faxes Automatically Using the Fax Setup Wizard Setting Up Fax Features Before faxing with your product, set up your fax header and select the fax features you want to use. Note: If you leave your product unplugged for a long period of time, you may need to reset the date and - Epson WorkForce Pro WF-C879R | Users Guide - Page 266
the source of the faxes you send. 6. On the Distinctive Ring Setting screen, do one of the following: • If you have subscribed to a distinctive ring service from your telephone company, select Proceed. Select the ring pattern to be used for incoming faxes or select All. Go to the next step. • If - Epson WorkForce Pro WF-C879R | Users Guide - Page 267
Rings to Answer setting is correct. If you select to receive faxes manually, you need to answer every call and operate the product's control Run Check Fax Connection screen, select Start Checking and follow the on-screen instructions to check the fax connection and print a report of the check result. - Epson WorkForce Pro WF-C879R | Users Guide - Page 268
You see a screen like this: 3. Select Access Code. 4. Select Use. 5. Select the Access Code field. 6. Use the displayed keypad to enter the access code, such as 9, and select OK. Parent topic: Setting Up Basic Fax Features Setting the Number of Rings to Answer If you connect an external answering - Epson WorkForce Pro WF-C879R | Users Guide - Page 269
You see a screen like this: 3. Select the number of rings and select OK. Make sure to select a number higher than the number of rings your answering machine is set to for answering a call. Note: An answering machine picks up every call faster than the product, but the product can detect fax tones - Epson WorkForce Pro WF-C879R | Users Guide - Page 270
You see a screen like this: 3. Select the group of settings you want to change. Basic Settings - Fax Send Settings - Fax Receive Settings - Fax Report Settings - Fax Security Settings - Fax Parent topic: Setting Up Fax Features Basic Settings - Fax Set the basic options you want to use for incoming - Epson WorkForce Pro WF-C879R | Users Guide - Page 271
Receive Mode Distinctive Ring PSTN PBX Your Phone Number Fax Header Manual Auto All Single Double Triple Double&Triple Description Turns on Error the same line and assign different ring patterns to each. If you use this service, select the number of rings for your fax number so your product can - Epson WorkForce Pro WF-C879R | Users Guide - Page 272
Setting Rings to Answer Options 1 to 9 Remote Receive Off On Start Code Rejection Fax Various Receiving Paper Size Save/Forward File Format Various PDF TIFF Description Sets the number of rings before your product receives a fax. If Receive Mode is set to Auto and an answering machine is - Epson WorkForce Pro WF-C879R | Users Guide - Page 273
Setting Auto Rotation Quick Memory Send Options Off On Off On Batch Send Off On Save Failure Data Off On Wait Time for Next Original Fax Preview Display Time Allow Backup Off On Off On Allowed Not Allowed Description Sends an A4 or letter-size document that is placed long edge first into - Epson WorkForce Pro WF-C879R | Users Guide - Page 274
Setting Unconditional Save/Forward Conditional Save/Forward Common Settings Print Settings Setting Auto Reduction Split Page Settings Options Description Save to Inbox Saves received faxes in printer's inbox Save to Computer Converts received faxes to PDFs and saves them on a computer connected - Epson WorkForce Pro WF-C879R | Users Guide - Page 275
Setting Acting Print Auto Rotation Add Reception Information 2-Sided Print Start Timing Collation Stack Print Suspend Time Quiet Mode Options Description On (Split to Pages) Select to split large incoming faxes across multiple sheets. On (Reduce to Fit) Select to reduce the size of large - Epson WorkForce Pro WF-C879R | Users Guide - Page 276
Report Settings - Fax Set the options you want for fax reports. Setting Forwarding Report Backup Error Report Fax Log Auto Print Reception Report Attach Fax Image to Report Fax Log Layout Options Print on Error Print Do Not Print On Off Off On(Every 100) On(Time) Print on Error Print Do Not Print - Epson WorkForce Pro WF-C879R | Users Guide - Page 277
Setting Options Report Format Simple Detail Fax Log Output Method Print Save to Memory Device Forward Description Prints a simple fax report Prints a fax report that includes error codes Prints fax reports Saves fax reports to an inserted memory device. Select Create a folder to save fax - Epson WorkForce Pro WF-C879R | Users Guide - Page 278
Software. • Windows 8.x: Navigate to the Apps screen. • Windows (other versions): Click or Start > Programs or All Programs > EPSON Software. 2. Select FAX Utility. The first time you use the FAX Utility, you see this introduction window: 3. Read about the FAX Utility and click Close - Epson WorkForce Pro WF-C879R | Users Guide - Page 279
You see this window: 4. Click Select Printer and follow the on-screen instructions to transfer your product's fax settings to the FAX Utility. Note: For detailed information, click Help or Open Online Help. Parent topic: Setting Up Fax - Epson WorkForce Pro WF-C879R | Users Guide - Page 280
1. In the Apple menu or the Dock, select System Preferences. Select Print & Fax, Print & Scan, or Printers & Scanners, select the FAX option for your product, and select Options & Supplies. Select Utility and select Open Printer Utility. 2. Double-click FAX Utility, if necessary. You see this window - Epson WorkForce Pro WF-C879R | Users Guide - Page 281
Creating a Contact Editing or Deleting a Contact Creating a Contact Group Editing or Deleting a Contact Group Parent topic: Faxing Creating a Contact You can create a list of contacts to save frequently used fax numbers. Note: You can create up to 2,000 contacts and contact groups combined. 1. Press - Epson WorkForce Pro WF-C879R | Users Guide - Page 282
You see a screen like this: 4. Select the icon. 5. Select Add Contact. You see a screen like this: 282 - Epson WorkForce Pro WF-C879R | Users Guide - Page 283
6. Select the registry number you want to use for the contact you are adding. 7. Select the Name field, use the displayed keyboard to enter the contact name (up to 30 characters), and select OK. 8. Select the Index Word field, use the displayed keyboard to enter a word to use when searching for an - Epson WorkForce Pro WF-C879R | Users Guide - Page 284
You see a screen like this: 3. Select Contacts. Enter the administrator password, if necessary. 4. Select the icon next to the contact you want to edit or delete. You see a screen like this: 284 - Epson WorkForce Pro WF-C879R | Users Guide - Page 285
5. Do one of the following: • To delete the contact, select Delete and select Yes on the confirmation screen. • To edit the contact, select Edit, select the item you want to change, enter the correct information, and select OK. When you are finished editing, select OK. Parent topic: Setting Up - Epson WorkForce Pro WF-C879R | Users Guide - Page 286
You see a screen like this: 6. Select the registry number you want to use for the group you are adding. 7. Select the Group Name field, use the displayed keyboard to enter the group name (up to 30 characters), and select OK. 8. Select the Index Word field, use the displayed keyboard to enter a word - Epson WorkForce Pro WF-C879R | Users Guide - Page 287
Editing or Deleting a Contact Group You can edit an existing contact group to add or delete entries. You can also delete the entire contact group. 1. Press the home button, if necessary. 2. Select Fax. You see a screen like this: 3. Select Contacts. Enter the administrator password, if necessary. 4. - Epson WorkForce Pro WF-C879R | Users Guide - Page 288
You see a screen like this: Note: If you want to delete the entire group, select Delete. 5. To edit the group, select Edit. 6. Select Contact(s) Added to the Group. You see a list of the contacts in your group. 7. Select the contact you want to add or delete. Each selected contact is highlighted. 8. - Epson WorkForce Pro WF-C879R | Users Guide - Page 289
Sending Faxes from the Product Control Panel See these sections to send faxes using the product's control panel. Sending a Fax Using the Keypad, Contact List, or History Fax Sending Options Sending a Fax at a Specified Time Sending a Fax on Demand Sending a Stored Fax Dialing Fax Numbers from a - Epson WorkForce Pro WF-C879R | Users Guide - Page 290
You see a screen like this: Note: To fax a double-sided document, place your document in the ADF and turn on the ADF 2Sided setting. (You cannot fax double-sided documents in color.) 4. Do one of the following to select fax recipients: • Select Keypad and enter a fax number. Select OK when done. - Epson WorkForce Pro WF-C879R | Users Guide - Page 291
• Select Recent to display the sent fax history. Note: To delete entered recipients, select the Enter Recipient field, select the recipient you want to delete, and select Remove. 5. If you need to change any fax settings, select Fax Settings and select your settings. 6. If you want to preview your - Epson WorkForce Pro WF-C879R | Users Guide - Page 292
Setting Up Contacts and Contact Groups Fax Sending Options While sending a fax, you can select Fax Settings and select these options. Setting Resolution Density Original Type Remove Background Options Standard Fine Super Fine Ultra Fine Varying levels available Text Text & Image Photo Auto - Epson WorkForce Pro WF-C879R | Users Guide - Page 293
Setting Direct Send Options Off On Priority Send Off On Send Fax Later Off On Add Sender Information Off Outside of Image Inside of Image Notify Send Result Off On Transmission Report Print on Error Print Do Not Print Backup Off On Description Select On to send black-and-white - Epson WorkForce Pro WF-C879R | Users Guide - Page 294
You see a screen like this: 4. Enter a fax number or select a number from the Contacts or Recent lists. 5. Select Fax Settings. 6. Select Send Fax Later. 7. Select On. 8. Select Time, use the displayed keypad on the LCD screen to enter your desired time, and select OK. 9. Select the Send icon. Note: - Epson WorkForce Pro WF-C879R | Users Guide - Page 295
Related tasks Selecting the Date and Time Related topics Placing Originals on the Product Setting Up Contacts and Contact Groups Sending a Fax on Demand You can store one scanned document (up to 100 black-and-white pages) and have it sent automatically when another fax machine requests it. Other fax - Epson WorkForce Pro WF-C879R | Users Guide - Page 296
7. Select Add Document. 8. Review the displayed Fax Settings. Make any necessary changes. 9. Select the Store icon. Your document is scanned and stored until you overwrite or delete it. You can store only one document at a time. Subsequent documents overwrite the existing document. You can also - Epson WorkForce Pro WF-C879R | Users Guide - Page 297
4. Select the icon. 5. Select Extended Fax. 6. Select Store Fax Data and select On. 7. Select Close. 8. Select any other fax settings as necessary and select Close. 9. Select the Store icon. Your document is scanned, stored, and briefly previewed. 10. When you are ready to send the document, press - Epson WorkForce Pro WF-C879R | Users Guide - Page 298
4. Select Fax on the LCD screen. 5. Select Fax Settings and select any settings as necessary. Note: Your product now communicates with the recipient's fax machine. Do not hang up the telephone. 6. When you hear a fax tone, select the Send icon to start sending the fax. Note: If your recipient's fax - Epson WorkForce Pro WF-C879R | Users Guide - Page 299
You see a window like this: 2. Select your product with the FAX option as the printer. 3. To change the Paper Size, Orientation, Color, Image Quality, or Character Density settings, click the Preferences or Properties button. Note: If you see a Setup, Printer, or Options button, click it. Then click - Epson WorkForce Pro WF-C879R | Users Guide - Page 300
If you're faxing for the first time, you see a window like this one: 6. Enter your sender information so that recipients can identify the origin of the fax. Then click OK to save the sender information. 300 - Epson WorkForce Pro WF-C879R | Users Guide - Page 301
like this: 7. Enter the recipient's name and fax number or select a recipient from the phonebook, then click Next. Note: For detailed instructions on using the Epson FAX Utility, click Help. 8. Select a cover sheet and enter a subject and message, then click Next. 9. Click Send to transmit your fax - Epson WorkForce Pro WF-C879R | Users Guide - Page 302
2. Select the print command in your application. Note: You may need to select a print icon on your screen, the Print option in the File menu, or another command. See your application's help utility for details. 3. Select your product FAX option as the Printer setting. 4. If necessary, click the - Epson WorkForce Pro WF-C879R | Users Guide - Page 303
You see this window: 7. Do one of the following to choose your recipient: • Select a name or group from the Recipient List. • Enter a name, company, and fax number and click the + button. • Click the icon and select a recipient from your address book. 8. Select Fax Settings from the pop-up menu. 303 - Epson WorkForce Pro WF-C879R | Users Guide - Page 304
. Parent topic: Sending Faxes Receiving Faxes See these sections to receive faxes with your product. Fax Reception Receiving Faxes Automatically Receiving Faxes Manually Forwarding Received Faxes Receiving a Fax by Polling Viewing a Fax on the LCD Screen (Using the Fax Box) Parent topic: Faxing Fax - Epson WorkForce Pro WF-C879R | Users Guide - Page 305
faxes and voice calls, you can also set your product to receive faxes manually. This allows you to check for a fax tone using the telephone and > General Settings > Fax Settings > Basic Settings > Receive Mode and select Manual. 2. When the connected telephone rings, answer the call. 3. If you hear - Epson WorkForce Pro WF-C879R | Users Guide - Page 306
6. Select the Receive icon to start receiving the fax. 7. Hang up the telephone. Parent topic: Receiving Faxes Related references Basic Settings - Fax Related tasks Receiving Faxes Automatically Forwarding Received Faxes You can forward received faxes to another fax machine, or convert the faxes - Epson WorkForce Pro WF-C879R | Users Guide - Page 307
a Fax by Polling You can use polling to receive a fax from another fax machine (such as a fax information service). Note: You cannot use polling to receive a fax from a fax information service that uses audio guidance. 1. Press the home button, if necessary. 2. Select Fax. You see a screen like this - Epson WorkForce Pro WF-C879R | Users Guide - Page 308
6. Select Close. 7. Select Close. 8. Enter the fax number you expect to receive the fax from. 9. Select the Polling icon to start receiving the fax. Parent topic: Receiving Faxes Viewing a Fax on the LCD Screen (Using the Fax Box) You can save received faxes in your product's memory and view them on - Epson WorkForce Pro WF-C879R | Users Guide - Page 309
view. You see the fax displayed on the screen. 8. Select the icon. 9. Select one of the printing or deleting options, and follow the on-screen instructions. Note: Delete faxes after you print or view them to prevent the product's memory from filling up. When the memory is full, you can only - Epson WorkForce Pro WF-C879R | Users Guide - Page 310
You see a screen like this: 2. Do one of the following: • To check the status of current fax jobs, select the fax job you want to check. • To check the history of faxes that have been sent, received, or saved, select Log and select the job you want to check. Note: If you see a numbered icon above - Epson WorkForce Pro WF-C879R | Users Guide - Page 311
You see a screen like this: 3. Select the icon. 4. Select Fax Report. 5. Select the fax report you want to print. Fax Report Options Parent topic: Faxing Fax Report Options Select the fax report or list you want to print. Last Transmission Print a report on the previous fax that was sent or received - Epson WorkForce Pro WF-C879R | Users Guide - Page 312
Conditional Save/Forward List Print a list of the current conditional save/forward settings. Protocol Trace Print a detailed report for the previous sent or received fax. Parent topic: Printing Fax Reports 312 - Epson WorkForce Pro WF-C879R | Users Guide - Page 313
External USB Devices with Your Product Follow the instructions here to work with an external USB device USB device or its USB cable to the USB port on the front of the product. Note: Epson cannot guarantee the compatibility of your device. Make sure the files on the device are compatible with the - Epson WorkForce Pro WF-C879R | Users Guide - Page 314
1. If your product is connected to your computer using a USB cable, do one of the following: • Windows: Open the My Computer, Computer, This PC, or Windows Explorer utility. Then right-click the name of your USB device (listed as a removable disk) and select Eject. • Mac: Drag the removable disk - Epson WorkForce Pro WF-C879R | Users Guide - Page 315
You see a screen like this: 3. Select JPEG. Note: If you have more than 999 JPEG images on your device, the images are divided into groups, and you must first select the group you want to display. 4. Do one of the following to select your photos: • In Tile View, select the thumbnail images of the - Epson WorkForce Pro WF-C879R | Users Guide - Page 316
9. When you are ready to print, select the Print icon. Note: To cancel printing, select the cancel button or select Cancel on the LCD screen, then select Cancel again to confirm. Print Setting Options - JPEG Mode Parent topic: Viewing and Printing from the LCD Screen Print Setting Options - JPEG - Epson WorkForce Pro WF-C879R | Users Guide - Page 317
Print settings Date Fix Photo Fix Red-Eye Available options Various date formats Various settings Enhance Off Off On Description Prints the date the photo was taken on the photo in the format you select. Automatically adjusts the brightness, contrast, and saturation of the photo based on the - Epson WorkForce Pro WF-C879R | Users Guide - Page 318
3. Select TIFF or PDF. You see a list of the available files. 4. Select the file you want to print. You see information about the file. 5. Do the following as necessary: • To print more than one copy, use the numeric keypad on the control panel or select Copies on the LCD screen and use the numeric - Epson WorkForce Pro WF-C879R | Users Guide - Page 319
Print settings Layout Fit Frame Quality Print Order Date Available options 1-up 20-up Index On Off Standard Best Last Page on Top First Page on Top Various date formats Description Print one photo per page. Print 20 photos per page. Print numbered photo thumbnails with date information. - Epson WorkForce Pro WF-C879R | Users Guide - Page 320
Print settings 2-Sided Print Order Available options Off On Binding (Copy) Last Page on Top First Page on Top Description Two-sided printing is off. Two-sided printing is on. Select the binding position for the document. Select the printing order for multi-page documents. Parent topic: Printing - Epson WorkForce Pro WF-C879R | Users Guide - Page 321
You see a screen like this: 3. Select Memory Device and make sure it is set to Enable. 4. Select File Sharing. 5. Select the way your computer is connected to the product: either USB or Network. Parent topic: Transferring Files on a USB Device Related tasks Disconnecting a USB Device Transferring - Epson WorkForce Pro WF-C879R | Users Guide - Page 322
• Mac with a USB connection: Look for the removable disk icon on your desktop, then select it. • Mac with a network connection: Select the hard drive icon on your desktop or select Computer from the Go menu, select your product in the SHARED section of the sidebar (you may need to widen the sidebar - Epson WorkForce Pro WF-C879R | Users Guide - Page 323
or the maintenance box and cassette rollers are at the end of their service life, you need to replace them. The maintenance box stores ink that Epson printer software. To download the standard Epson printer software, visit epson.com/support (U.S.), epson.ca/support (Canada), or epson.com.jm/support - Epson WorkForce Pro WF-C879R | Users Guide - Page 324
Checking Ink Status on the LCD Screen When one of your ink packs is low or expended, you see a message on the LCD screen. Follow the steps on the LCD screen to replace the ink pack. You can also check the status of the ink packs and maintenance box from the product control panel. 1. Press the home - Epson WorkForce Pro WF-C879R | Users Guide - Page 325
Checking Ink and Maintenance Box Status - Windows A low ink reminder appears if you try to print when ink is low. You can also check your ink or maintenance box status at any time using a utility on your Windows computer. 1. To check your status, access the Windows Desktop and double-click the the - Epson WorkForce Pro WF-C879R | Users Guide - Page 326
on the screen. Note: If any of the ink packs installed in the product is broken, incompatible with the product model, or improperly installed, Epson Status Monitor will not display an accurate ink status. Parent topic: Check Ink and Maintenance Box Status Related concepts Maintenance Box Replacement - Epson WorkForce Pro WF-C879R | Users Guide - Page 327
on the screen. Note: If an ink pack installed in the product is broken, incompatible with the product model, or improperly installed, Epson Status Monitor will not display an accurate ink status. Parent topic: Check Ink and Maintenance Box Status Related concepts Maintenance Box Replacement 327 - Epson WorkForce Pro WF-C879R | Users Guide - Page 328
brands of ink packs and ink supplies are not compatible and, even if described as compatible, may not function properly or at all. Epson periodically provides firmware updates to address issues of security, performance, minor bug fixes and ensure the printer functions as designed. These updates may - Epson WorkForce Pro WF-C879R | Users Guide - Page 329
box part number: T6714 Parent topic: Purchase Epson Ink Packs and Maintenance Boxes Removing and Installing You must install new ink packs immediately after removing the old ones. Note: To view animated instructions on how to replace ink packs, press the help button and select How To > Replace Ink - Epson WorkForce Pro WF-C879R | Users Guide - Page 330
3. Remove the expended ink pack and dispose of it. Warning: If ink gets on your skin, wash it thoroughly with soap and water. If ink gets into your eyes, flush them immediately with water. If ink gets into your mouth, spit it out and see a doctor right away. Keep ink packs out of the reach of - Epson WorkForce Pro WF-C879R | Users Guide - Page 331
Packs), Maintenance Boxes, and Cassette Rollers Related concepts Purchase Epson Ink Packs and Maintenance Boxes Maintenance Box Replacement The maintenance see a message on the LCD screen, follow the on-screen instructions to replace the maintenance box. Note the following precautions when replacing - Epson WorkForce Pro WF-C879R | Users Guide - Page 332
and Cassette Rollers Related concepts Purchase Epson Ink Packs and Maintenance Boxes Optional to replace the staple cartridge in the optional manual stapler, you see a message on the LCD the area on the staple cartridge shown below unless instructed to do so. Parent topic: Replacing Ink Supply - Epson WorkForce Pro WF-C879R | Users Guide - Page 333
on the LCD screen. There are three rollers for paper cassette 1: two on the back of the product and one on the cassette. Contact Epson for support. Note: Check that the arrows on the rollers point clockwise before installing them in paper cassette 1. There are different rollers for paper cassette - Epson WorkForce Pro WF-C879R | Users Guide - Page 334
4. Pull out paper cassette 1. 5. Open rear cover 1 (D1). 334 - Epson WorkForce Pro WF-C879R | Users Guide - Page 335
6. Pull out rear cover 2 (D2). 7. Press the tab on the roller cover inside the printer to lift it and remove it. 335 - Epson WorkForce Pro WF-C879R | Users Guide - Page 336
8. Pull up on the tabs on the rollers, then slide the rollers to the left to remove them. 9. Insert the replacement rollers and slide them to the right until they click into place. 336 - Epson WorkForce Pro WF-C879R | Users Guide - Page 337
10. Replace the roller cover as shown and press it down until it clicks into place. 11. On paper cassette 1, pull up on the lever as shown to release the roller. 337 - Epson WorkForce Pro WF-C879R | Users Guide - Page 338
12. Slide the roller toward the lever, then pull it up and out of the cassette. 13. Insert the pointed end of the replacement roller's shaft into the hole on the cassette and gently slide the roller into the slot with the flat side of the shaft facing towards the front of the cassette. 14. Rotate - Epson WorkForce Pro WF-C879R | Users Guide - Page 339
15. Insert the paper cassette all the way into the product. 16. Insert rear cover 2 (D2). 17. Close rear cover 1 (D1). Reset the maintenance roller counter for paper cassette 1 to keep track of roller usage. Parent topic: Replacing Ink Supply Units (Ink Packs), Maintenance Boxes, and Cassette - Epson WorkForce Pro WF-C879R | Users Guide - Page 340
LCD screen. There are three rollers for each paper cassette: two on the back of the product and one on the cassette. Contact Epson for support. Note: Check that the arrows on the rollers point counterclockwise before installing them in paper cassettes 2 to 4. There are different rollers for paper - Epson WorkForce Pro WF-C879R | Users Guide - Page 341
4. Pull out the paper cassette. 5. Open rear cover (E) for the paper cassette you removed. 341 - Epson WorkForce Pro WF-C879R | Users Guide - Page 342
6. Use a screwdriver to remove the three screws on the inner cover as shown and remove the cover. 7. Pull down on the tabs on the rollers, then slide the rollers to the right to remove them. 342 - Epson WorkForce Pro WF-C879R | Users Guide - Page 343
8. Insert the replacement rollers as shown and slide them to the left until they click into place. 9. On the paper cassette you removed, pull up on the lever as shown to release the roller. 10. Slide the roller towards the lever, then pull it up and out of the cassette. 343 - Epson WorkForce Pro WF-C879R | Users Guide - Page 344
11. Insert the pointed end of the replacement roller's shaft into the hole on the cassette and gently slide the roller into the slot with the flat side of the shaft facing towards the front of the cassette. 12. Rotate the lever as shown to lock the roller in place. 13. Insert the paper cassette all - Epson WorkForce Pro WF-C879R | Users Guide - Page 345
14. Use a screwdriver to secure the inner cover to the printer with the three screws you removed. 15. Close rear cover (E). Reset the maintenance roller counter for the paper cassette to keep track of roller usage. Parent topic: Replacing Ink Supply Units (Ink Packs), Maintenance Boxes, and Cassette - Epson WorkForce Pro WF-C879R | Users Guide - Page 346
Related references Where to Get Help Related tasks Resetting the Roller Counter on the LCD Screen Resetting the Roller Counter on the LCD Screen You must reset the roller counter after replacing the cassette rollers to clear the roller replacement message and to keep track of roller usage correctly. - Epson WorkForce Pro WF-C879R | Users Guide - Page 347
Parent topic: Replacing Ink Supply Units (Ink Packs), Maintenance Boxes, and Cassette Rollers 347 - Epson WorkForce Pro WF-C879R | Users Guide - Page 348
or align the print head. If running these utilities does not solve the problem, you may need to replace the ink packs, clean the paper path, Cleaning Using the Product Control Panel Print Quality Adjustment Cleaning the Paper Guide Print Head Maintenance If your printouts become too light, or you - Epson WorkForce Pro WF-C879R | Users Guide - Page 349
2. Load a few sheets of plain paper in the product. 3. Press the home button, if necessary. 4. Select Settings > Maintenance > Print Head Nozzle Check. You see a screen like this: 5. Select Start. The nozzle pattern prints. 6. Check the printed pattern to see if there are gaps in the lines. 7. Do - Epson WorkForce Pro WF-C879R | Users Guide - Page 350
If there are gaps or the pattern is faint, select X and continue. • If there are many lines missing, you should run a Power Cleaning. 8. Follow the instructions on the screen to clean the print head, check the nozzles, and repeat the process as necessary. Caution: Never turn off the product or open - Epson WorkForce Pro WF-C879R | Users Guide - Page 351
You see a screen like this: 5. Select Start to clean the print head. When the cleaning cycle is finished, you see a message on the screen. Caution: Never turn off the product or open the front cover during a cleaning cycle or you may not be able to print. 6. Select Yes. 7. Select Start to print a - Epson WorkForce Pro WF-C879R | Users Guide - Page 352
there are gaps or the pattern is faint, select X and continue. • If there are many lines missing, you should run a Power Cleaning. 10. Follow the instructions on the screen to clean the print head, check the nozzles, and repeat the process as necessary. Caution: Never turn off the product or open - Epson WorkForce Pro WF-C879R | Users Guide - Page 353
Power Cleaning, wait at least 6 hours without printing. Then try cleaning the print head again. If quality still does not improve, contact Epson support. Parent topic: Adjusting Print Quality Related tasks Checking the Nozzles Using the Product Control Panel Cleaning the Print Head Using the Product - Epson WorkForce Pro WF-C879R | Users Guide - Page 354
You see a screen like this: 5. Select Start. 6. Follow the on-screen instructions to print an alignment sheet. Note: Do not cancel printing while you are printing head alignment patterns. 7. Check the printed patterns on the alignment sheet - Epson WorkForce Pro WF-C879R | Users Guide - Page 355
• For patterns 3 and 4, select the number representing the pattern with the least amount of separation or overlap. 8. Select Done. Parent topic: Print Quality Adjustment Related tasks Loading Paper in the Paper Cassettes and Rear Paper Feeder Adjusting the Quality for Each Paper Type If you still - Epson WorkForce Pro WF-C879R | Users Guide - Page 356
You see a screen like this: 5. Select one of the following options: • Print Pattern to print an alignment sheet and adjust the alignment for each paper type • Enter Set Value to enter alignment numbers for each paper type 6. Select the type of paper you loaded. 7. If you printed a pattern, check the - Epson WorkForce Pro WF-C879R | Users Guide - Page 357
: Print Quality Adjustment Related tasks Loading Paper in the Paper Cassettes and Rear Paper Feeder Cleaning the Paper Guide If you see ink on the back of a printout, you can clean the paper guide rollers to remove any excess ink. 1. If printouts are smeared or scuffed, load plain paper in the paper - Epson WorkForce Pro WF-C879R | Users Guide - Page 358
You see a screen like this: 4. Select the paper source you want to clean and select Start. 5. Follow the on-screen instructions to clean the paper guide. 6. Repeat these steps as necessary until the paper comes out clean. Note: If the paper is not clean after cleaning several times, try cleaning the - Epson WorkForce Pro WF-C879R | Users Guide - Page 359
Cleaning and Transporting Your Product See these sections if you need to clean or transport your product. Cleaning Your Product Cleaning the Scanner Glass Cleaning the Automatic Document Feeder Cleaning the Paper Rollers Transporting Your Product Cleaning Your Product To keep your product working at - Epson WorkForce Pro WF-C879R | Users Guide - Page 360
1. Open the document cover. 2. Remove the cleaning cloth from its holder. 360 - Epson WorkForce Pro WF-C879R | Users Guide - Page 361
3. Use the cleaning cloth to wipe the scanner glass and the glass area on the left. Note: If the glass is stained with grease or dirt, use a small amount of glass cleaner on a soft, dry cloth to remove it. Wipe off all remaining liquid after removing the dirt. Caution: Do not spray glass cleaner - Epson WorkForce Pro WF-C879R | Users Guide - Page 362
1. Lift the lever and open the ADF cover. 362 - Epson WorkForce Pro WF-C879R | Users Guide - Page 363
2. Use a soft, lint-free cloth (microfiber is recommended) moistened with a little water to clean the rollers and the interior of the ADF. Caution: Do not use a dry cloth; you may damage the ADF rollers. 363 - Epson WorkForce Pro WF-C879R | Users Guide - Page 364
3. Close the ADF cover. The lever clicks when the cover is fully closed. 4. Open the document cover. 364 - Epson WorkForce Pro WF-C879R | Users Guide - Page 365
5. Remove the cleaning cloth from its holder. 6. Lift the edge of the document cover as shown and use the cleaning cloth to clean the areas shown. 365 - Epson WorkForce Pro WF-C879R | Users Guide - Page 366
7. Return the cleaning cloth to its holder when you are finished. 8. Close the document cover. Parent topic: Cleaning and Transporting Your Product Cleaning the Paper Rollers You can clean the paper rollers in the paper cassette to remove dust or ink if your printouts are blurry, smeared, or faint, - Epson WorkForce Pro WF-C879R | Users Guide - Page 367
3. Reinsert the paper cassette when you are finished. 4. Repeat these steps for any additional paper cassettes as necessary. Parent topic: Cleaning and Transporting Your Product Transporting Your Product If you need to store your product or transport it a long distance, prepare it for transportation - Epson WorkForce Pro WF-C879R | Users Guide - Page 368
5. Close the paper stopper on the output tray, if necessary, and push in the output tray. Lift and remove the output tray from the product. Store it separately. 6. Close the ink pack tray cover and lock it. 7. If the optional printer stand and paper cassettes are installed, uninstall and remove them - Epson WorkForce Pro WF-C879R | Users Guide - Page 369
Parent topic: Cleaning and Transporting Your Product Related topics Replacing Ink Supply Units (Ink Packs), Maintenance Boxes, and Cassette Rollers Removing the Optional Printer Stand Before you can move or transport the product, you need to remove the optional printer stand if it is installed. 1. - Epson WorkForce Pro WF-C879R | Users Guide - Page 370
3. Remove the screws from the reinforcing bars and remove the bars. 4. Remove the screws and the side stand attachments from the side stands. 5. Remove the side stands from the printer stand. Parent topic: Transporting Your Product 370 - Epson WorkForce Pro WF-C879R | Users Guide - Page 371
Removing the Optional Paper Cassettes Before you can move or transport the product, you need to remove the optional paper cassettes if they are installed. 1. Remove the screws and brackets that connect the paper cassettes. 371 - Epson WorkForce Pro WF-C879R | Users Guide - Page 372
2. Open the ink pack tray cover and remove the screws shown here. Parent topic: Transporting Your Product 372 - Epson WorkForce Pro WF-C879R | Users Guide - Page 373
Page Layout and Content Problems Solving Print Quality Problems Solving Scanning Problems Solving Scanned Image Quality Problems Solving Faxing Problems Solving USB Device Problems Uninstall Your Product Software Where to Get Help Viewing the Help Screen You can view troubleshooting or how-to topics - Epson WorkForce Pro WF-C879R | Users Guide - Page 374
You see this screen: 2. Select Troubleshooting or How To to view instructional images or animations. Parent topic: Solving Problems Product Status Messages You can often diagnose problems with your product by checking the messages and status icons on its LCD screen. You can also check for errors by - Epson WorkForce Pro WF-C879R | Users Guide - Page 375
Turn the power off and on again. If the problem persists, contact Epson support. Turn the product off and then back on again. paper or protective materials from the product. If the error still persists, contact Epson for support. If you see any of the following error codes, make sure you have - Epson WorkForce Pro WF-C879R | Users Guide - Page 376
indicated and reset the of its service life. Replace it and reset counter. Contact Epson for support. the maintenance roller counter. You connected to the product. The combination of the IP address There is a problem with the network connection to your product. and the subnet mask is invalid. - Epson WorkForce Pro WF-C879R | Users Guide - Page 377
updating. Connect your product using a USB cable and try downloading the Firmware Update from the Epson support site. If you still need help, contact Epson for support. Parent topic: Solving Problems Related references Where to Get Help Related tasks Accessing the Web Config Utility Checking for - Epson WorkForce Pro WF-C879R | Users Guide - Page 378
deleted when the product was turned off. The received fax was already deleted. The job was printed 1-sided because the loaded paper does not support 2-sided printing. Available memory is running low. Reduce the size of the print job. Cannot communicate with a server using an open platform. Check the - Epson WorkForce Pro WF-C879R | Users Guide - Page 379
Code 205 206 207 208 301 401 302 402 303 304 404 305 405 306 311 321 411 421 312 412 313 413 314 Condition/solution The recipient's fax machine does not answer. Wait a moment, then try again. The phone cable is incorrectly connected to the product's LINE and EXT ports. Connect the phone cable - Epson WorkForce Pro WF-C879R | Users Guide - Page 380
error occurred. Check the location in the destination settings. Run Epson Web Config and update the root certificate or the CA certificate. computer or network correctly. Make sure you have installed Document Capture Pro or Document Capture. Make sure the Event Manager program is not being blocked - Epson WorkForce Pro WF-C879R | Users Guide - Page 381
. Check the product's date and time settings are correct. Run Epson Web Config and update the root certificate or the CA certificate. selected in Save/Forward Settings in the Settings menu. Parent topic: Solving Problems Related tasks Connecting a Telephone or Answering Machine Viewing a Fax on the - Epson WorkForce Pro WF-C879R | Users Guide - Page 382
gaps, clean the print head. • If the page does not print, the product may have a problem. Check the other solutions in this manual. If they do not work, contact Epson. Parent topic: Solving Problems Related concepts Print Head Maintenance Print Quality Adjustment Uninstall Your Product Software 382 - Epson WorkForce Pro WF-C879R | Users Guide - Page 383
Related references Where to Get Help Resetting Control Panel Defaults If you have a problem with settings on the product control panel, you can reset them to their factory defaults. You can choose which settings to reset or reset them - Epson WorkForce Pro WF-C879R | Users Guide - Page 384
then turn your product on and off again using the power button. Parent topic: Solving Setup Problems Noise After Ink Installation If you hear noises from your product after installing ink, check the following If it is still in progress, contact Epson for help. Parent topic: Solving Setup Problems 384 - Epson WorkForce Pro WF-C879R | Users Guide - Page 385
ends. If you still have problems installing software, disconnect the cable and carefully follow the instructions on the Start Here sheet. Also problems setting up or using your product on a network. Note: Breakdown or repair of this product may cause loss of fax and network data and settings. Epson - Epson WorkForce Pro WF-C879R | Users Guide - Page 386
topic: Solving Problems Product Cannot Connect to a Wireless Router or Access Point If your product has trouble finding or connecting broadcast its network name (SSID), follow the instructions that came with your product to enter your wireless network name manually. • If your router or access point - Epson WorkForce Pro WF-C879R | Users Guide - Page 387
a new password. See your device documentation for instructions. • If you connected your product to a selected Access Point Mode, you may have trouble accessing a low-priority Internet connection. Check the Protocol. Parent topic: Solving Network Problems Related concepts Wi-Fi Direct Mode Setup - Epson WorkForce Pro WF-C879R | Users Guide - Page 388
restarting it. 4. Download your product software from the Epson website using the instructions on the Start Here sheet. • If you have SuperSpeed USB port on your computer, if available. Parent topic: Solving Network Problems Product Does Not Appear in Mac Printer Window If your product does not - Epson WorkForce Pro WF-C879R | Users Guide - Page 389
to help determine the cause of the problem. • If you are using TCP/ DHCP, set the IP address manually. • Make sure your computer and service provider for instructions. • Try restarting your router following the instructions in your router documentation. Note: If you are reading these instructions - Epson WorkForce Pro WF-C879R | Users Guide - Page 390
device over the network. See your router or access point documentation for instructions on disabling the Privacy Separator function. • If you are connecting the Wi-Fi or Wired Networking Cannot Scan Over a Network If you have problems scanning over a network, try these solutions: • If you cannot - Epson WorkForce Pro WF-C879R | Users Guide - Page 391
tasks Starting a Scan Using the Product Control Panel Starting a Scan Using the Epson Scan 2 Icon Entering a User ID and Password for Scanning Solving Copying Problems Check these solutions if you have problems copying with your product. Product Makes Noise, But Nothing Copies Product Makes Noise - Epson WorkForce Pro WF-C879R | Users Guide - Page 392
is on, make sure your product software is installed correctly. • Make sure your product is level (not tilted). Parent topic: Solving Copying Problems Related concepts Print Head Maintenance Product Makes Noise When It Sits for a While Your product is performing routine maintenance. This is normal - Epson WorkForce Pro WF-C879R | Users Guide - Page 393
try these solutions: • When placing originals in the ADF, make sure the edge guides are against the edges of the paper. • When placing originals on the scanner glass the LCD screen. Parent topic: Solving Copy Quality Problems Related references Copying Options Related tasks Cleaning the Scanner - Epson WorkForce Pro WF-C879R | Users Guide - Page 394
for the paper source. • Run the paper guide cleaning utility to clean the paper path. • Clean rollers may be at the end of their service life. Check the maintenance roller status and replace instructions that came with the paper. Parent topic: Solving Paper Problems Related references Paper Jam - Epson WorkForce Pro WF-C879R | Users Guide - Page 395
Paper Specifications Related tasks Cleaning the Paper Guide Related topics Loading Paper Originals Do Not If not, reload the originals. • Make sure the size, weight, and number of your originals are supported by the ADF. • Make sure the originals are loaded correctly. • Make sure the document is not - Epson WorkForce Pro WF-C879R | Users Guide - Page 396
the ADF edge guide. Parent topic: Solving Paper Problems Related tasks Placing Originals in the Automatic Document Feeder Cleaning the Automatic Document Feeder Paper Jam Problems If a paper jam occurs in the product, a message appears on the LCD screen. Follow the on-screen instructions to locate - Epson WorkForce Pro WF-C879R | Users Guide - Page 397
remain inside the product, select Settings > Maintenance > Remove Paper after clearing the paper jam error. Parent topic: Solving Paper Problems Paper Ejection Problems If you have problems with paper ejecting properly, try these solutions: • If paper does not eject fully, you may have set the wrong - Epson WorkForce Pro WF-C879R | Users Guide - Page 398
is set to Auto or PS3. • Make sure your product is selected as the printer in your printing program. Parent topic: Solving Problems Printing from a Computer Related tasks Running a Product Check Using AirPrint Entering a User ID and Password for Printing Selecting Printer Language and Interface - Epson WorkForce Pro WF-C879R | Users Guide - Page 399
button. 4. Select Enable EPSON Status Monitor 3 and click OK. 5. Click the Monitoring Preferences button. 6. Click the checkbox for the option that adds the shortcut icon to the taskbar. 7. Click OK to close the open program windows. Parent topic: Solving Problems Printing from a Computer Printing - Epson WorkForce Pro WF-C879R | Users Guide - Page 400
or My Computer. Double-click the C: drive and open these folders: ProgramData > EPSON > PRINTER. Note: If you do not see the ProgramData folder, open the your computer and try printing again. Parent topic: Solving Problems Printing from a Computer Related references Windows System Requirements Mac - Epson WorkForce Pro WF-C879R | Users Guide - Page 401
your printer software. (This option has different names, depending on your operating system version.) Parent topic: Solving Page Layout and Content Problems Related tasks Selecting Additional Print Options - Windows Selecting Basic Print Settings - Mac Too Many Copies Print Make sure that the Copies - Epson WorkForce Pro WF-C879R | Users Guide - Page 402
the preview option in your printer software to check your margins before you print. Parent topic: Solving Page Layout and Content Problems Related tasks Selecting Basic Print Settings - Windows Selecting Basic Print Settings - Mac Related topics Loading Paper Incorrect Characters Print If incorrect - Epson WorkForce Pro WF-C879R | Users Guide - Page 403
the Device Settings tab in the printer properties. Parent topic: Solving Page Layout and Content Problems Incorrect Image Size or Position If your printed image is the wrong size or in the sure the paper is loaded in the correct direction. • Slide the edge guides against the edges of the paper. 403 - Epson WorkForce Pro WF-C879R | Users Guide - Page 404
screen. White or Dark Lines in Printout Blurry or Smeared Printout Faint Printout or Printout Has Gaps Grainy Printout Incorrect Colors Parent topic: Solving Problems White or Dark Lines in Printout If you notice white or dark lines in your prints (also called banding), try these solutions before - Epson WorkForce Pro WF-C879R | Users Guide - Page 405
topic: Solving Print Quality Problems Related concepts Print Head old, or loaded incorrectly in your product. • Use a support sheet with special paper, or load special paper one sheet product. • Use Epson papers to ensure proper saturation and absorption of genuine Epson inks. • Make sure - Epson WorkForce Pro WF-C879R | Users Guide - Page 406
at an angle. Place it on a flat, stable surface that extends beyond the base of the product in all directions. Parent topic: Solving Print Quality Problems Related concepts Print Head Maintenance Print Quality Adjustment Related references Compatible - Epson WorkForce Pro WF-C879R | Users Guide - Page 407
cannot improve print quality by cleaning the print head. Parent topic: Solving Print Quality Problems Related concepts Print Head Maintenance Print Quality Adjustment Related references Paper or Media Type Settings Settings - Windows Selecting Basic Print Settings - Mac Cleaning the Paper Guide 407 - Epson WorkForce Pro WF-C879R | Users Guide - Page 408
the lowest possible resolution that produces acceptable quality to keep file sizes manageable. Parent topic: Solving Print Quality Problems Related concepts Print Head Maintenance Print Quality Adjustment Related tasks Selecting Basic Print Settings - Windows Selecting Additional Print Options - Epson WorkForce Pro WF-C879R | Users Guide - Page 409
Mode setting on the Advanced tab of the printer software. Parent topic: Solving Print Quality Problems Related concepts Print Head Maintenance Related references Compatible Epson Papers Related tasks Power Cleaning Using the Product Control Panel Selecting Basic Print Settings - Windows Selecting - Epson WorkForce Pro WF-C879R | Users Guide - Page 410
listed as a valid device in the Scanners and Cameras control panel. Parent topic: Solving Scanning Problems Related concepts Uninstall Your Product Software Cannot Start Epson Scan 2 If you cannot start Epson Scan 2, try these solutions: • Make sure your product is turned on and any interface cables - Epson WorkForce Pro WF-C879R | Users Guide - Page 411
and password are required to scan. If you do not know the user ID or password, contact your administrator for assistance. Parent topic: Solving Scanning Problems Related tasks Starting a Scan Using the Epson Scan 2 Icon Entering a User ID and Password for Scanning Solving Scanned Image Quality - Epson WorkForce Pro WF-C879R | Users Guide - Page 412
directly on the scanner glass. • Make sure any interface cables are securely connected at both ends. Parent topic: Solving Scanned Image Quality Problems Related tasks Cleaning the Scanner Glass Straight Lines in an Image Appear Crooked If straight lines in an original appear crooked in a scanned - Epson WorkForce Pro WF-C879R | Users Guide - Page 413
colors you see on your screen. To adjust the colors in your scanned image, adjust these Epson Scan 2 settings (if available) and try scanning again: • If the Image Type setting topic: Solving Scanned Image Quality Problems Related references Additional Scanning Settings - Advanced Settings Tab 413 - Epson WorkForce Pro WF-C879R | Users Guide - Page 414
to block external light as you scan it. Parent topic: Solving Scanned Image Quality Problems Ripple Patterns Appear in an Image You may see a ripple pattern (called a your original's halftone screen. To reduce this effect, adjust these Epson Scan 2 settings (if available) and try scanning again: • - Epson WorkForce Pro WF-C879R | Users Guide - Page 415
are faxing from a computer, use the Epson FAX Utility to send your fax. • or fax software to help diagnose the problem. • Verify that the telephone wall jack trouble receiving faxes, turn off call waiting to prevent disruption of incoming faxes. • If you have subscribed to a call forwarding service - Epson WorkForce Pro WF-C879R | Users Guide - Page 416
over analog phone lines. Epson cannot guarantee that fax transmission will work when using VoIP. If your phone line includes voice mail answering services, calls or faxes may be inadvertently received by your voice mail service. Parent topic: Solving Faxing Problems Related references Job Status - Epson WorkForce Pro WF-C879R | Users Guide - Page 417
• Make sure the Receive Mode is set to Manual. Note: When answering a call that is a fax, wait until the product's LCD screen displays a message that a connection has been made before you hang up. Parent topic: Solving Faxing Problems Fax Memory Full Error Appears If you see an error message telling - Epson WorkForce Pro WF-C879R | Users Guide - Page 418
error correction mode (ECM) setting. Parent topic: Solving Faxing Problems Related references Basic Settings - Fax Fax Sending Options Related Size) appears in the fax transmission report, the recipient's fax machine does not support A3-size documents. • If you are sending a fax using the scanner - Epson WorkForce Pro WF-C879R | Users Guide - Page 419
product. Cannot View or Print from a USB Device Cannot Save Files on a USB Device Cannot Transfer Files To or From a USB Device Parent topic: Solving Problems Cannot View or Print from a USB Device If you cannot view or print photos or documents from a USB device connected to your product, try these - Epson WorkForce Pro WF-C879R | Users Guide - Page 420
Fax Related tasks Setting Up File Sharing for File Transfers from Your Computer Cannot Transfer Files To or From a USB Device If you have problems transferring files to or from a USB device connected to your product, try these solutions: • Make sure your device is compatible with the product. • Make - Epson WorkForce Pro WF-C879R | Users Guide - Page 421
If you have a problem that requires you to uninstall and re-install your software, follow the instructions for your operating system. Click or Start, and select All Programs or Programs. Select EPSON, select your product, then click EPSON Printer Software Uninstall. Note: If you see a User Account - Epson WorkForce Pro WF-C879R | Users Guide - Page 422
problem, contact Epson. 1. To download the Uninstaller utility, visit epson.com/support (U.S.), epson.ca/support (Canada), or epson.com.jm/support Epson Uninstaller screen, select the checkbox for each software program you want to uninstall. 7. Click Uninstall. 8. Follow the on-screen instructions - Epson WorkForce Pro WF-C879R | Users Guide - Page 423
Internet Support Visit Epson's support website at epson.com/support (U.S.), epson.ca/support (Canada), or epson.com.jm/support (Caribbean) and select your product for solutions to common problems. You can download drivers and documentation, get FAQs and troubleshooting advice, or e-mail Epson with - Epson WorkForce Pro WF-C879R | Users Guide - Page 424
. Please go to this site (U.S) or this site (Canada) for information on how to return your Epson products for proper disposal. Windows System Requirements Mac System Requirements Paper Specifications Printable Area Specifications Scanning Specifications Automatic Document Feeder (ADF) Specifications - Epson WorkForce Pro WF-C879R | Users Guide - Page 425
Scan 2, and Document Capture Pro Server; any additional included software is not supported. Note: For the latest product software available for your operating system, visit the Epson support site at epson.com/support (U.S.), epson.ca/support (Canada), or epson.com.jm/support (Caribbean), select your - Epson WorkForce Pro WF-C879R | Users Guide - Page 426
Note: For the latest product software available for your operating system, visit the Epson support site at epson.com/support (U.S.), epson.ca/support (Canada), or epson.com.jm/support (Caribbean), select your product, and select Downloads. Parent topic: Technical Specifications Paper Specifications - Epson WorkForce Pro WF-C879R | Users Guide - Page 427
(8.46 × 12.4 inches [215 × 315 mm]) Mexico-Oficio (8.5 × 13.4 inches [216 × 340 mm]) Plain paper Note: Your product also supports compatible papers distributed by Epson. See the link at the end of this topic for a list of compatible Epson papers. Plain paper: 17 lb (64 g/m2) to 68 lb (256 g/m2) 427 - Epson WorkForce Pro WF-C879R | Users Guide - Page 428
inches [105 × 241 mm]) Plain paper 20 lb (75 g/m2) to 24 lb (90 g/m2) Parent topic: Technical Specifications Related references Compatible Epson Papers Printable Area Specifications Single sheets 1 Margin: 0.12 inch (3 mm) minimum 2 Reduced print quality area/top: 0.16 inch (4 mm) 3 Reduced print - Epson WorkForce Pro WF-C879R | Users Guide - Page 429
Envelopes 1 Left/right/top/bottom margins: 0.12 inch (3 mm) minimum 2 Reduced print quality area/right: 2.13 inches (54 mm) 3 Reduced print quality area/left: 1.93 inches (49 mm) Parent topic: Technical Specifications Scanning Specifications Scanner type Photoelectric device Effective pixels - Epson WorkForce Pro WF-C879R | Users Guide - Page 430
Image data Light source Color: 30 bits per pixel internal (10 bits per pixel per color internal) 24 bits per pixel internal (8 bits per pixel per color external) Grayscale: 10 bits per pixel internal 8 bits per pixel internal Black and white: 10 bits per pixel internal 1 bit per pixel external LED - Epson WorkForce Pro WF-C879R | Users Guide - Page 431
, or wrinkled • Originals with holes • Originals that are irregularly cut or shaped Parent topic: Technical Specifications Fax Specifications Fax type Support line Speed Walk-up black-and-white and color fax capability (ITU-T Super Group 3) Standard analog telephone lines PBX (Private Branch - Epson WorkForce Pro WF-C879R | Users Guide - Page 432
brands of ink packs and ink supplies are not compatible and, even if described as compatible, may not function properly or at all. Epson periodically provides firmware updates to address issues of security, performance, minor bug fixes and ensure the printer functions as designed. These updates may - Epson WorkForce Pro WF-C879R | Users Guide - Page 433
Ink pack life Temperature Unopened package: do not use if the date on the package has expired Storage: -22 to 104 °F (-30 to 40 °C) 1 month at 104 °F (40 °C) Ink freezes at -4 °F (-20 °C) Ink thaws and is usable after approximately 5 hours at 77 °F (25 °C) Parent topic: Technical Specifications - Epson WorkForce Pro WF-C879R | Users Guide - Page 434
Height Width Depth Weight 4.6 inches (116 mm) 30.4 inches (772 mm) 31.4 inches (797 mm) 67.2 lb (30.5 kg) Parent topic: Technical Specifications Electrical Specifications Power supply rating Rated frequency range Rated current Power consumption 100 to 240 V 50/60 Hz 2.2 to 1.0 A Standalone - Epson WorkForce Pro WF-C879R | Users Guide - Page 435
settings Note: Use only external storage devices with independent AC power sources. External storage devices that are powered via USB are not recommended. Epson cannot guarantee the operation of externally connected devices. USB flash drive 2TB (formatted in FAT, FAT32, or exFAT) You can use USB - Epson WorkForce Pro WF-C879R | Users Guide - Page 436
1 Files stored on digital cameras with built-in memory are not supported. 2 If the number of files exceeds 999, the files are displayed in groups. Parent topic: Technical Specifications Network Interface Specifications Wi-Fi Standard Frequency ranges - Epson WorkForce Pro WF-C879R | Users Guide - Page 437
Wireless security protocols WEP (64/128 bit) WPA2-PSK (AES); complies with WPA2 standards with support for WPA/WPA2 Personal WPA3-SAE (AES) WPA2/WPA3-Enterprise Note: Wi-Fi Direct supports only WPA2-PSK (AES). *The availability of outdoor use over these channels varies by location, as described - Epson WorkForce Pro WF-C879R | Users Guide - Page 438
to Part 15 of FCC Rules and RSS-210 of the IC Rules. Epson cannot accept responsibility for any failure to satisfy the protection requirements resulting from operation of the device. To prevent radio interference to the licensed service, this device is intended to be operated indoors and away from - Epson WorkForce Pro WF-C879R | Users Guide - Page 439
the radiator is kept at least 7.9 inches (20 cm) or more away from a person's body (excluding extremities: hands, wrists, feet and ankles). Parent topic: Technical Specifications 439 - Epson WorkForce Pro WF-C879R | Users Guide - Page 440
Important Safety Instructions Before using your Epson product, read and follow these safety instructions. General Product Safety Instructions Ink Pack Safety Instructions Wireless Connection Safety Instructions LCD Screen Safety Instructions Telephone Equipment Safety Instructions Parent topic - Epson WorkForce Pro WF-C879R | Users Guide - Page 441
• Do not let the power cord become damaged or frayed. Place it to avoid abrasions, cuts, fraying, crimping, and kinking. Do not place objects on top of it and do not allow it to be stepped on or run over. Be careful to keep the cord straight at each end. • If you use an extension cord with the - Epson WorkForce Pro WF-C879R | Users Guide - Page 442
service or disassemble the product yourself. • Unplug the product and refer servicing to qualified service . Parent topic: Important Safety Instructions Ink Pack Safety Instructions • Keep ink packs and immediately with water. If discomfort or vision problems continue after a thorough flushing, see a - Epson WorkForce Pro WF-C879R | Users Guide - Page 443
Safety Instructions LCD Screen Safety Instructions Epson. If the liquid crystal solution gets on your hands, wash them thoroughly with soap and water. If the liquid crystal solution gets into your eyes, flush them immediately with water. If discomfort or vision problems ; contact Epson for support. • - Epson WorkForce Pro WF-C879R | Users Guide - Page 444
Instructions When using telephone equipment, you should always follow basic safety precautions to reduce the risk of fire, electric shock, and personal injury, including the following: • Do not use the Epson you in advance that temporary discontinuance of service may be required. But if advance - Epson WorkForce Pro WF-C879R | Users Guide - Page 445
to maintain uninterrupted service. If you have problems with this product and require technical or customer support, please visit www.epson.com for more this information into your fax machine, click the link below for instructions on entering fax header information. According to the FCC's electrical - Epson WorkForce Pro WF-C879R | Users Guide - Page 446
interference to radio or television reception. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause interference to radio and television reception, which can be determined by turning the equipment off and on, the user is - Epson WorkForce Pro WF-C879R | Users Guide - Page 447
of action is for an IP Claim. 1.2 Binding Arbitration. You and Epson agree that all Disputes shall be resolved by binding arbitration according to this if your address changes by emailing us at [email protected] or writing us at the Epson Address above. Notice of the Dispute shall include the - Epson WorkForce Pro WF-C879R | Users Guide - Page 448
MORE THAN ONE PARTY'S CLAIMS WITHOUT THE WRITTEN CONSENT OF ALL AFFECTED PARTIES TO AN ARBITRATION PROCEEDING. 1.6 Arbitration Procedure. If you or Epson commences arbitration, the arbitration shall be governed by the rules of JAMS that are in effect when the arbitration is filed, excluding any - Epson WorkForce Pro WF-C879R | Users Guide - Page 449
of your assent to this Agreement (including without limitation the purchase, download, installation of the Software or other applicable use of Epson Hardware, products and services) that specifies (i) your name, (ii) your mailing address, and (iii) your request to be excluded from the final, binding - Epson WorkForce Pro WF-C879R | Users Guide - Page 450
of Seiko Epson Corporation. Windows is a registered trademark of Microsoft Corporation in the United States and/or other countries. Mac, macOS, OS X, ColorSync, AirPrint, iPad, iPhone, iPod touch, are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark - Epson WorkForce Pro WF-C879R | Users Guide - Page 451
or alterations to this product, or (excluding the U.S.) failure to strictly comply with Seiko Epson Corporation's operating and maintenance instructions. Seiko Epson Corporation shall not be liable for any damages or problems arising from the use of any options or any consumable products other than - Epson WorkForce Pro WF-C879R | Users Guide - Page 452
people assume. Contact your legal advisor for any questions regarding copyright law. Parent topic: Copyright Notice Default Delay Times for Power Management for Epson Products This product will enter sleep mode after a period of nonuse. This is to ensure that the product meets Energy Star standards
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WF-C879R User's Guide