Epson WorkForce Pro WF-C879R Administrator Guide - Page 70

Message, Solution, Location, DNS error. Check DNS settings.

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Message Solution DNS error. Check DNS settings. Try the following: • Make sure the address in the contacts list on the printer and the address of the shared folder are the same. • If the computer's IP address is static or set manually, change the computer name in the network path to the IP address. For example, change \\EPSON02\SCAN to \\192.168.xxx.xxx\SCAN. • Make sure your computer is turned on and not running in a power-saving mode, such as sleep or standby. If your computer is in sleep mode, you cannot save scanned images to the shared folder. • Temporarily disable your computer's firewall and security software. If this clears the error, check the settings in the security software. • You cannot save scanned images to a shared folder when using a public network. • If the IP address changes when reconnecting using DHCP on a laptop, obtain the IP address again. • Check the DNS on your product and on the server, computer, or router. • Make sure the computer name and IP address are correct. Authentication error. Check the authentication method, authenticated account, and authenticated password Try the following: • If user restrictions have been enabled, make sure you enter in the correct user name and password. Also, make sure that the password has not expired. • Check the Location settings. 70

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70
Message
Solution
DNS error. Check DNS settings.
Try the following:
• Make sure the address in the contacts list on the
printer and the address of the shared folder are
the same.
• If the computer's IP address is static or set
manually, change the computer name in the
network path to the IP address. For example,
change \\EPSON02\SCAN to
\\192.168.xxx.xxx\SCAN.
• Make sure your computer is turned on and not
running in a power-saving mode, such as sleep
or standby. If your computer is in sleep mode,
you cannot save scanned images to the shared
folder.
• Temporarily disable your computer's firewall and
security software. If this clears the error, check
the settings in the security software.
• You cannot save scanned images to a shared
folder when using a public network.
• If the IP address changes when reconnecting
using DHCP on a laptop, obtain the IP address
again.
• Check the DNS on your product and on the
server, computer, or router.
• Make sure the computer name and IP address
are correct.
Authentication error. Check the authentication
method, authenticated account, and authenticated
password
Try the following:
• If user restrictions have been enabled, make
sure you enter in the correct user name and
password. Also, make sure that the password
has not expired.
• Check the
Location
settings.