Epson WorkForce Pro WF-C879R Administrator Guide - Page 77

Cannot Import a Digital Certificate, Cannot Update a Certificate or Create a CSR

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Cannot Import a Digital Certificate If you cannot import a digital certificate, try these solutions: • Make sure the CA-signed certificate and the CSR have the same information. If they do not match, import the certificate to a device that matches the information or use the CSR to obtain the CA-signed certificate again. • Make sure the CA-signed certificate file size is 5KB or less. • Make sure you are entering the correct password. Parent topic: Solving Digital Certificate Problems Cannot Update a Certificate or Create a CSR If you cannot update a self-signed certificate or create a CSR for a CA-signed certificate, try these solutions: • Make sure that you entered a Common Name setting in Web Config. • Make sure the Common Name setting does not contain unsupported characters or is divided by a comma. Correct the setting and update the certificate again. Parent topic: Solving Digital Certificate Problems Deleted a CA-signed Certificate If you accidentally deleted a CA-signed certificate, try these solutions: • If you retained a backup file, import the CA-signed certificate again. • If you obtained the certificate using a CSR created in Web Config, you cannot import a deleted certificate. Create a new CSR and obtain a new certificate. Parent topic: Solving Digital Certificate Problems Where to Get Help If you need to contact Epson for technical support services, use the following support options. Internet Support Visit Epson's support website at epson.com/support (U.S.), epson.ca/support (Canada), or epson.com.jm/support (Caribbean) and select your product for solutions to common problems. You can download drivers and documentation, get FAQs and troubleshooting advice, or e-mail Epson with your questions. 77

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Cannot Import a Digital Certificate
If you cannot import a digital certificate, try these solutions:
• Make sure the CA-signed certificate and the CSR have the same information. If they do not match,
import the certificate to a device that matches the information or use the CSR to obtain the CA-signed
certificate again.
• Make sure the CA-signed certificate file size is 5KB or less.
• Make sure you are entering the correct password.
Parent topic:
Solving Digital Certificate Problems
Cannot Update a Certificate or Create a CSR
If you cannot update a self-signed certificate or create a CSR for a CA-signed certificate, try these
solutions:
• Make sure that you entered a
Common Name
setting in Web Config.
• Make sure the
Common Name
setting does not contain unsupported characters or is divided by a
comma. Correct the setting and update the certificate again.
Parent topic:
Solving Digital Certificate Problems
Deleted a CA-signed Certificate
If you accidentally deleted a CA-signed certificate, try these solutions:
• If you retained a backup file, import the CA-signed certificate again.
• If you obtained the certificate using a CSR created in Web Config, you cannot import a deleted
certificate. Create a new CSR and obtain a new certificate.
Parent topic:
Solving Digital Certificate Problems
Where to Get Help
If you need to contact Epson for technical support services, use the following support options.
Internet Support
Visit Epson's support website at
epson.com/support
(U.S.),
epson.ca/support
(Canada), or
epson.com.jm/support
(Caribbean) and select your product for solutions to common problems. You can
download drivers and documentation, get FAQs and troubleshooting advice, or e-mail Epson with your
questions.