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Epson WorkForce Pro WF-M5799 Users Guide for U.S. and Canada - Page 340

Solving Copying Problems, Product Makes Noise, But Nothing Copies

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Windows 10: Click and select EPSON > Epson Scan 2 Utility. Make sure your product is selected. If necessary, select the Other tab and click Reset. Windows 8.x: Navigate to the Apps screen, select EPSON, and select Epson Scan 2 Utility. Make sure your product is selected. If necessary, select the Other tab and click Reset. Windows (other versions): Click or Start > All Programs or Programs > EPSON > Epson Scan 2 > Epson Scan 2 Utility. Make sure your product is selected. If necessary, select the Other tab and click Reset. Mac: Open the Applications folder, click Epson Software, and click Epson Scan 2 Utility. Make sure your product is selected. If necessary, select the Other tab and click Reset. • You may need to disable the firewall and any anti-virus software on your wireless router or access point. Parent topic: Solving Network Problems Related tasks Starting a Scan Using the Epson Scan 2 Icon Entering a User ID and Password for Scanning Starting a Scan Using the Product Control Panel Solving Copying Problems Check these solutions if you have problems copying with your product. Product Makes Noise, But Nothing Copies Product Makes Noise When It Sits for a While Originals Do Not Feed From the Automatic Document Feeder Parent topic: Solving Problems Product Makes Noise, But Nothing Copies If your product makes a noise, but nothing copies, try these solutions: • Run a nozzle check to see if any of the print head nozzles are clogged. Then clean the print head, if necessary. • If the nozzle check page does not print, but the product's power is on, make sure your product software is installed correctly. • Make sure your product is level (not tilted). Parent topic: Solving Copying Problems 340

Section	Page
Contents	3
Product Basics	16
Using the Control Panel	16
Control Panel Buttons and Lights	17
Status Icon Information	18
Changing LCD Screen Language	19
Selecting the Date and Time	20
Selecting Your Country or Region	21
Setting a Password and Locking the Control Panel	21
Entering Characters on the LCD Screen	23
Using Presets	23
Setting User Feature Restrictions (Access Control)	26
Adjusting Control Panel Sounds	27
Adjusting the Screen Brightness	27
Turning Off the Operation Time Out Setting	28
Preventing PC Connection via USB	29
Product Parts Locations	29
Product Parts - Front	30
Product Parts - Inside	32
Product Parts - Back	34
Using Power Saving Settings	35
Changing the Sleep Timer Settings	35
Changing the Power Off Timer Settings	36
Epson Connect Solutions for Smartphones, Tablets, and More	36
Setting Up Epson Connect Services	37
Using Epson Email Print	38
Using the Epson iPrint Mobile App	39
Using Epson Remote Print	39
Using Epson Scan to Cloud	40
Using AirPrint	40
Using Google Cloud Print	41
Setting Up Google Cloud Print on a Chromebook	42
Android Printing Using the Epson Print Enabler	43
Using the Mopria Print Service	43
Using Fire OS Printing	44
Using Windows 10 Mobile Printing	45
Using Epson Print and Scan App with Windows Tablets	45
Printing and Scanning with NFC from Your Android Device	46
Wi-Fi or Wired Networking	48
Network Security Recommendations	48
Wi-Fi Infrastructure Mode Setup	49
Selecting Wireless Network Settings from the Control Panel	50
Wi-Fi Direct Mode Setup	52
Enabling Wi-Fi Direct Mode	52
Wi-Fi Protected Setup (WPS)	54
Using WPS to Connect to a Network	54
Printing a Network Status Sheet	55
Configuring Email Server Settings	56
Changing or Updating Network Connections	58
Accessing the Web Config Utility	58
Changing a USB Connection to a Wi-Fi Connection	58
Changing a Wi-Fi Connection to a Wired Network Connection	59
Connecting to a New Wi-Fi Router	59
Disabling Wi-Fi Features	60
Enabling Epson Universal Print Driver (PCL) or PostScript Printing	61
Installing the Epson Universal Print Driver - Windows	61
Installing the PostScript (PS3) Printer Software - Windows	65
Installing the PostScript (PS3) Printer Software - Mac	65
Selecting PDL (Page Description Language) Settings	66
PDL Print Configuration Options	67
Selecting Printer Language and Interface Settings	70
Printing Language and Interface Options	71
Printing a PCL or PS3 (PostScript) Status Sheet	72
Loading Paper	73
Installing the Optional Paper Cassette Unit	73
Enabling the Optional Paper Cassette - Windows	75
Enabling the Optional Paper Cassette - Mac	77
Loading Paper in the Cassette	78
Loading Paper or Envelopes in the Rear Paper Feed Slot	81
Paper Loading Capacity	84
Double-sided Printing Capacity	87
Available Epson Papers	88
Paper or Media Type Settings - Printing Software	89
Selecting the Paper Settings for Each Source - Control Panel	90
Paper Type Settings - Control Panel	91
Selecting Default Paper Settings - Administrator	92
Selecting the Default Printer Settings	92
Paper Source Settings Options	93
Selecting the Universal Print Settings	94
Universal Print Settings Options	95
Placing Originals on the Product	96
Placing Originals on the Scanner Glass	96
Placing Originals in the Automatic Document Feeder	97
Copying	101
Copying Documents or Photos	101
Copying Options	102
Printing from a Computer	106
Printing with the Standard Epson Printer Software - Windows	106
Selecting Basic Print Settings - Windows	107
Paper Source Options - Windows	109
Print Quality Options - Windows	109
Multi-Page Printing Options - Windows	109
Selecting Double-sided Printing Settings - Windows	110
Double-sided Printing Options - Windows	113
Print Density Adjustments - Windows	113
Selecting Additional Layout and Print Options - Windows	114
Image Options and Additional Settings - Windows	115
Header/Footer Settings - Windows	116
Selecting a Printing Preset - Windows	117
Selecting Extended Settings - Windows	119
Extended Settings - Windows	120
Printing Your Document or Photo - Windows	121
Locking Printer Settings - Windows	122
Locked Setting Options	124
Entering a User ID and Password for Printing	124
Selecting Default Print Settings - Windows	126
Changing the Language of the Printer Software Screens	127
Changing Automatic Update Options	128
Printing with the Built-in Epson Driver - Windows 10 S	129
Selecting Print Settings - Windows 10 S	129
Printing with the Epson Standard Printer Software - Mac	133
Selecting Basic Print Settings - Mac	134
Paper Source Options - Mac	137
Print Quality Options - Mac	137
Selecting Page Setup Settings - Mac	138
Selecting Print Layout Options - Mac	139
Selecting Double-sided Printing Settings - Mac	139
Double-sided Printing Options and Adjustments - Mac	141
Managing Color - Mac	141
Color Matching - Mac	141
Selecting Printing Preferences - Mac	142
Printing Preferences - Mac	143
Printing Your Document or Photo - Mac	143
Checking Print Status - Mac	144
Printing with the Epson Universal Print Driver - Windows	145
Synchronizing Printer Settings - Epson Universal Print Driver - Windows	145
Selecting Basic Print Settings - Epson Universal Print Driver - Windows	147
Selecting Additional Layout and Print Options - Epson Universal Print Driver - Windows	150
Selecting Maintenance Options - Epson Universal Print Driver - Windows	152
Extended Settings - Epson Universal Print Driver - Windows	153
Selecting Default Print Settings - Epson Universal Print Driver - Windows	154
Locking Printer Settings - Epson Universal Print Driver - Windows	156
Epson Universal Print Driver Locked Setting Options	157
Adding Network Printers - Epson Universal Print Driver - Windows	158
Printing with the PostScript (PS3) Printer Software - Windows	161
Enabling the Optional Paper Cassettes - PostScript Printer Software - Windows	161
Selecting Basic Print Settings - PostScript Printer Software - Windows	162
Selecting Additional Layout and Print Options - PostScript Printer Software - Windows	166
Selecting Default Print Settings - PostScript Printer Software - Windows	167
Printing with the PostScript (PS3) Printer Software - Mac	168
Enabling the Optional Paper Cassettes - PostScript Printer Software - Mac	169
Selecting Basic Print Settings - PostScript Printer Software - Mac	170
Selecting Page Setup Settings - PostScript Printer Software - Mac	175
Selecting Print Layout Options - PostScript Printer Software - Mac	176
Sizing Printed Images - PostScript Printer Software - Mac	177
Managing Color - PostScript Printer Software - Mac	177
Printing Your Document or Photo - PostScript Printer Software - Mac	178
Checking Print Status - PostScript Printer Software - Mac	179
Cancelling Printing Using a Product Button	179
Scanning	181
Starting a Scan	181
Starting a Scan Using the Product Control Panel	181
Scanning to a Network Folder or FTP Server	183
Scanning to Email	185
Adding and Assigning Scan Jobs with Document Capture Pro - Windows	187
Adding and Assigning Scan Jobs with Document Capture - Mac	190
Scanning to a Memory Device	190
Scanning to the Cloud	192
Scanning Using Web Services for Devices (WSD) - Windows	193
Control Panel Scanning Options	194
Starting a Scan Using the Epson Scan 2 Icon	196
Starting a Scan from a Scanning Program	198
Starting a Scan from a Smart Device	200
Entering a User ID and Password for Scanning	200
Scanning with Document Capture or Document Capture Pro	201
Setting the Operation Mode on the Product Control Panel	202
Scanning with Document Capture Pro in Simple View - Windows	202
Scanning with Document Capture Pro in Standard View - Windows	205
Scanning with Document Capture - Mac	208
Scanning in Epson Scan 2	211
Available Document Source Settings	214
Additional Scanning Settings - Main Settings Tab	214
Additional Scanning Settings - Advanced Settings Tab	215
Saving Scanned Documents as a Searchable PDF Using Epson Scan 2	216
Image Format Options	218
Scan Resolution Guidelines	218
Scanning Special Projects	219
Scanning to a SharePoint Server or Cloud Service - Windows	219
Scanning to a SharePoint Server or Cloud Service - Mac	222
Scanning Multi-Page Originals as Separate Files - Windows	223
Faxing	227
Connecting a Telephone or Answering Machine	227
Setting Up Fax Features	230
Setting Up Basic Fax Features	230
Using the Fax Setting Wizard	231
Selecting the Line Type	232
Setting the Number of Rings to Answer	233
Selecting Advanced Fax Settings	234
Send Settings - Fax	235
Receive Settings - Fax	235
Report Settings - Fax	237
Basic Settings - Fax	238
Security Settings - Fax	240
Setting Up the Fax Utility - Windows	241
Setting Up Fax Features Using the Fax Utility - Mac	243
Setting Up Contacts and Contact Groups	244
Setting Up Contacts Using the Product Control Panel	245
Creating a Contact	245
Editing or Deleting a Contact	247
Creating a Contact Group	248
Editing or Deleting a Contact Group	249
Importing Contacts Using the Fax Utility - Windows	251
Setting Up Speed/Group Dial Lists Using the Fax Utility - Mac	253
Sending Faxes	255
Sending Faxes from the Product Control Panel	255
Sending a Fax Using the Keypad, Contact List, or History	256
Fax Sending Options	258
Sending a Fax at a Specified Time	260
Sending a Fax on Demand	261
Sending a Stored Fax	262
Dialing Fax Numbers from a Connected Telephone	263
Sending Faxes Using the Fax Utility - Windows	264
Sending Faxes Using the Fax Utility - Mac	267
Receiving Faxes	270
Fax Reception	270
Receiving Faxes Automatically	271
Receiving Faxes Manually	271
Forwarding Received Faxes	272
Receiving a Fax by Polling	272
Saving Faxes to an External USB Device	273
Saving and Viewing Received Faxes	274
Selecting Received Fax Options Using the Fax Utility - Windows	275
Checking Fax Status	278
Printing Fax Reports	279
Fax Report Options	279
Using External USB Devices with Your Product	281
Connecting a USB Device	281
USB Device Photo File Specifications	281
Disconnecting a USB Device	282
Viewing and Printing from the LCD Screen	282
Printing JPEG Photos	282
Printing TIFF Files	284
Printing PDF Files	285
Print Setting Options - Device Mode	285
Transferring Files on a USB Device	287
Setting Up File Sharing for File Transfers from Your Computer	287
Transferring Files from a USB Device to Your Computer	288
Replacing Ink Supply Units (Ink Packs) and Maintenance Boxes	289
Check Ink and Maintenance Box Status	289
Checking Ink Status on the LCD Screen	289
Checking Ink and Maintenance Box Status - Windows	290
Checking Ink and Maintenance Box Status - Mac	292
Purchase Epson Ink Packs and Maintenance Boxes	294
Ink Supply Unit (Ink Pack) Part Numbers	294
Removing and Installing Ink Packs	295
Maintenance Box Replacement	299
Adjusting Print Quality	300
Print Head Maintenance	300
Print Head Nozzle Check	300
Checking the Nozzles Using the Product Control Panel	301
Checking the Nozzles Using a Computer Utility	302
Print Head Cleaning	305
Cleaning the Print Head Using the Product Control Panel	305
Cleaning the Print Head Using a Computer Utility	307
Enabling the Periodic Cleaning Setting	309
Print Head Alignment	310
Aligning the Print Head Using the Product Control Panel	310
Print Quality Adjustment	312
Adjusting the Print Quality Using the Product Control Panel	312
Cleaning the Paper Guide	314
Cleaning and Transporting Your Product	315
Cleaning Your Product	315
Transporting Your Product	318
Solving Problems	323
Checking for Software Updates	323
Product Status Messages	324
Job Status Error Codes	326
Running a Product Check	331
Resetting Control Panel Defaults	332
Solving Setup Problems	333
Product Does Not Turn On or Off	333
Noise After Ink Installation	334
Software Installation Problems	334
Solving Network Problems	334
Product Cannot Connect to a Wireless Router or Access Point	335
Network Software Cannot Find Product on a Network	336
Product Does Not Appear in Mac Printer Window	337
Cannot Print Over a Network	338
Cannot Scan Over a Network	339
Solving Copying Problems	340
Product Makes Noise, But Nothing Copies	340
Product Makes Noise When It Sits for a While	341
Originals Do Not Feed From the Automatic Document Feeder	341
Solving Paper Problems	342
Paper Feeding Problems	342
Paper Jams Inside the Product	343
Paper Ejection Problems	343
Solving Problems Printing from a Computer	344
Nothing Prints	344
Product Icon Does Not Appear in Windows Taskbar	345
Printing is Slow	346
Solving PostScript Printing Problems	347
Nothing Prints Using the PostScript Printing Software	348
Documents Print Incorrectly Using the PostScript Printing Software	348
Accessing Printer Properties - PostScript - Windows	348
Solving Page Layout and Content Problems	349
Inverted Image	349
Too Many Copies Print	350
Blank Pages Print	350
Incorrect Margins on Printout	351
Incorrect Characters Print	351
Incorrect Image Size or Position	352
Slanted Printout	352
Solving Print Quality Problems	353
White or Dark Lines in Printout	353
Blurry or Smeared Printout	354
Faint Printout or Printout Has Gaps	356
Grainy Printout	356
Solving Scanning Problems	357
Scanning Software Does Not Operate Correctly	358
Cannot Start Epson Scan 2	358
Solving Scanned Image Quality Problems	359
Image Consists of a Few Dots Only	359
Line of Dots Appears in All Scanned Images	360
Straight Lines in an Image Appear Crooked	360
Image is Distorted or Blurry	360
Image Colors are Patchy at the Edges	361
Image is Too Dark	361
Back of Original Image Appears in Scanned Image	361
Ripple Patterns Appear in an Image	362
Scanned Image Colors Do Not Match Original Colors	362
Scanned Image Edges are Cropped	362
Solving Faxing Problems	363
Cannot Send or Receive Faxes	363
Cannot Receive Faxes with a Telephone Connected to Your Product	365
Fax Memory Full Error Appears	365
Sent Fax Quality is Poor	366
Sent Fax is Received in an Incorrect Size	367
Received Fax Quality is Poor	367
Received Fax is Not Printed	367
Solving USB Device Problems	368
Cannot View or Print from a USB Device	368
Cannot Save Files on a USB Device	368
Cannot Transfer Files To or From a USB Device	369
Uninstall Your Product Software	369
Uninstalling Product Software - Windows	369
Uninstalling Product Software - Mac	370
Where to Get Help	371
Technical Specifications	373
Windows System Requirements	373
Mac System Requirements	374
Paper Specifications	375
Printable Area Specifications	376
Automatic Document Feeder (ADF) Specifications	377
Scanning Specifications	378
Fax Specifications	378
Ink Pack Specifications	379
Dimension Specifications	380
Electrical Specifications	381
Environmental Specifications	381
Interface Specifications	382
External USB Device Specifications	382
Network Interface Specifications	382
Safety and Approvals Specifications	384
PostScript Fonts	384
PCL Fonts	386
PCL Mode 5 Symbol Sets	388
Notices	392
Important Safety Instructions	392
General Product Safety Instructions	392
Ink Pack Safety Instructions	394
Wireless Connection Safety Instructions	395
LCD Screen Safety Instructions	395
Telephone Equipment Safety Instructions	396
FCC Compliance Statement	396
Binding Arbitration and Class Waiver	399
Trademarks	402
Copyright Notice	402
libTIFF Software Acknowledgment	403
A Note Concerning Responsible Use of Copyrighted Materials	404
Default Delay Times for Power Management for Epson Products	404