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Epson WorkForce Pro WF-R5190 User Manual - Page 190

Paper Jam Problems Inside the Product, Solving Paper Problems

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Paper Jam Problems Inside the Product If paper has jammed inside the product, follow the steps here to clear the jam. 1. Cancel the print job from your computer, if necessary. 2. Open the front cover. 3. Remove any paper inside, including torn pieces. 4. Close the front cover. 5. If any jammed paper remains near the output tray, carefully remove it. 6. Follow the prompts on the LCD screen to clear any error messages. If you still see a paper jam message, check the other paper jam solutions. Parent topic: Solving Paper Problems Related references Paper Jam Problems in the Cassette 190

Section	Page
Contents	3
Product Basics	12
Using the Control Panel	12
Control Panel Buttons and Lights	12
Status Icons	13
Setting a Password and Locking the Control Panel	14
Entering Characters on the LCD Screen	15
Changing LCD Screen Language	15
Adjusting the Screen Contrast	16
Preventing Access to Your Product via USB Connection	17
Product Parts Locations	18
Printer Parts - Top	19
Printer Parts - Inside	21
Printer Parts - Back	21
Using Eco Mode	22
Changing the Eco Settings	22
Changing the Sleep Timer Settings	23
Changing the Power Off Timer Settings	24
Epson Connect Solutions for Smartphones, Tablets, and More	25
Using Epson Email Print	25
Using the Epson iPrint Mobile App	26
Using Epson Remote Print	26
Using AirPrint	27
Using Google Cloud Print	27
Setting Up Google Cloud Print on a Chromebook	28
Wi-Fi or Wired Networking	30
Wi-Fi Infrastructure Mode Setup	30
Selecting Wireless Network Settings From the Control Panel	31
Wi-Fi Direct Mode Setup	33
Enabling Wi-Fi Direct Mode	34
Wi-Fi Protected Setup (WPS)	36
Using WPS to Connect to a Network	36
Printing a Network Status Sheet	37
Changing or Updating Network Connections	38
Accessing the Web Config Utility	38
Changing a USB Connection to a Wi-Fi Connection	39
Changing a Wi-Fi Connection to a Wired Network Connection	39
Connecting to a New Wi-Fi Router	40
Disabling Wi-Fi Features	40
Enabling Epson Universal Print Driver (PCL) or PostScript Printing	42
Selecting PDL (Page Description Language) Settings	42
PDL Print Configuration Options	43
Selecting Printer Language and Interface Settings	45
Printer Language and Interface Options	46
Printing a PS3 (PostScript) Status Sheet	47
Loading Paper	49
Loading Paper for Documents in the Cassette	49
Loading Paper for Photos in the Cassette	53
Loading Paper and Envelopes in the Rear Paper Feed Slot	57
Paper Loading Capacity	61
Available Epson Papers	63
Paper or Media Type Settings - Printing Software	64
Selecting the Paper Settings for Each Source - Control Panel	65
Paper Type Settings - Control Panel	66
Selecting Default Paper Settings - Administrator	67
Selecting the Paper Source Settings - Administrator	67
Paper Source Settings Options	68
Selecting Universal Print Settings	69
Universal Print Settings Options	70
Printing from a Computer	71
Printing with Windows	71
Selecting Basic Print Settings - Windows	71
Paper Source Options - Windows	74
Print Quality Options - Windows	74
Multi-Page Printing Options - Windows	74
Selecting Double-sided Printing Settings - Windows	75
Double-sided Printing Options - Windows	77
Print Density Adjustments - Windows	78
Selecting Additional Layout and Print Options - Windows	79
Custom Color Correction Options - Windows	81
Image Options and Additional Settings - Windows	82
Header/Footer Settings - Windows	83
Selecting a Printing Preset - Windows	84
Selecting Extended Settings - Windows	85
Printing Your Document or Photo - Windows	86
Locking Printer Settings - Windows	87
Administrator Lock Settings	89
Selecting Default Print Settings - Windows	90
Changing the Language of the Printer Software Screens	91
Changing Automatic Update Options	92
Printing with OS X	93
Selecting Basic Print Settings - OS X	94
Paper Source Options - OS X	98
Print Quality Options - OS X	98
Print Options - OS X	98
Selecting Page Setup Settings - OS X	99
Selecting Print Layout Options - OS X	100
Selecting Double-sided Printing Settings - OS X	101
Double-sided Printing Options and Adjustments - OS X	102
Managing Color - OS X	103
Color Matching and Color Options - OS X	104
Selecting Printing Preferences - OS X	105
Printing Preferences - OS X	106
Printing Your Document or Photo - OS X	107
Checking Print Status - OS X	107
Printing with the Epson Universal Print Driver - Windows	109
Installing the Epson Universal Print Driver - Windows	109
Synchronizing Printer Settings - Epson Universal Print Driver - Windows	113
Selecting Basic Print Settings - Epson Universal Print Driver - Windows	114
Selecting Additional Layout and Print Options - Epson Universal Print Driver - Windows	117
Selecting Maintenance Options - Epson Universal Print Driver - Windows	119
Extended Settings - Epson Universal Print Driver - Windows	120
Selecting Default Print Settings - Epson Universal Print Driver - Windows	121
Locking Printer Settings - Epson Universal Print Driver - Windows	123
Epson Universal Print Driver Lock Settings	125
Adding Network Printers - Epson Universal Print Driver - Windows	126
Printing with the PostScript (PS3) Printer Software - Windows	129
Installing the PostScript (PS3) Printer Software - Windows	129
Selecting Basic Print Settings - PostScript Printer Software - Windows	130
Selecting Additional Layout and Print Options - PostScript Printer Software - Windows	132
Selecting Default Print Settings - PostScript Printer Software - Windows	133
Printing with the PostScript (PS3) Printer Software - OS X	134
Installing the PostScript (PS3) Printer Software - OS X	135
Selecting Basic Print Settings - PostScript Printer Software - OS X	135
Sizing Printed Images - PostScript Printer Software - OS X	141
Selecting Print Layout Options - PostScript Printer Software - OS X	142
Managing Color - PostScript Printer Software - OS X	142
Printing Your Document or Photo - PostScript Printer Software - OS X	143
Checking Print Status - PostScript Printer Software - OS X	144
Cancelling Printing Using a Product Button	145
Replacing Ink Supply Units (Ink Packs) and Maintenance Boxes	146
Check Ink and Maintenance Box Status	146
Checking Ink Status on the LCD Screen	146
Checking Ink and Maintenance Box Status With Windows	147
Checking Ink and Maintenance Box Status with OS X	150
Purchase Epson Ink Packs and Maintenance Boxes	151
Ink Supply Units (Ink Packs) and Maintenance Box Part Numbers	151
Removing and Installing Ink Packs	152
Printing with Black Ink and Expended Color Ink Packs	155
Printing with Expended Color Ink Packs - Windows	156
Printing with Expended Color Ink Packs - OS X	156
Conserving Low Black Ink with Windows	158
Replacing the Maintenance Box	158
Adjusting Print Quality	161
Print Head Maintenance	161
Print Head Nozzle Check	161
Checking the Nozzles Using the Product Control Panel	162
Checking the Nozzles Using a Computer Utility	163
Print Head Cleaning	165
Cleaning the Print Head Using the Product Control Panel	166
Cleaning the Print Head Using a Computer Utility	167
Print Head Alignment	169
Aligning the Print Head Using the Product Control Panel	170
Aligning the Print Head Using a Computer Utility	171
Flushing the Ink Tubes	173
Cleaning the Paper Guide	174
Cleaning and Transporting Your Product	176
Cleaning the Product	176
Transporting Your Product	176
Solving Problems	179
Checking for Software Updates	179
Product Status Messages	180
Running a Product Check	181
Resetting Control Panel Defaults	182
Solving Setup Problems	183
Noise After Ink Installation	183
Software Installation Problems	184
Solving Network Problems	184
Product Cannot Connect to a Wireless Router or Access Point	185
Network Software Cannot Find Product on a Network	186
Product Does Not Appear in OS X Printer Window	187
Cannot Print Over a Network	187
Solving Paper Problems	188
Paper Feeding Problems	189
Paper Jam Problems Inside the Product	190
Paper Jam Problems in the Cassette	191
Paper Jam Problems in the Duplexer (Rear Cover)	192
Paper Ejection Problems	194
Solving PostScript Printing Problems	194
Nothing Prints Using the Postscript Printing Software	194
Documents Print Incorrectly Using the Postscript Printing Software	195
Accessing Printer Properties - Postscript - Windows	195
Solving Problems Printing from a Computer	196
Nothing Prints	196
Product Icon Does Not Appear in Windows Taskbar	197
Printing is Slow	198
Solving Page Layout and Content Problems	199
Inverted Image	199
Too Many Copies Print	199
Blank Pages Print	200
Incorrect Margins on Printout	200
Incorrect Characters Print	201
Incorrect Image Size or Position	201
Slanted Printout	202
Solving Print Quality Problems	202
White or Dark Lines in Printout	202
Blurry or Smeared Printout	203
Faint Printout or Printout Has Gaps	205
Grainy Printout	205
Incorrect Colors	206
When to Uninstall Your Product Software	207
Uninstalling Printing Software - Windows	207
Uninstalling Product Software - OS X	208
Where to Get Help	209
Technical Specifications	211
Windows System Requirements	211
OS X System Requirements	212
Printing Specifications	212
Paper Specifications	213
Printable Area Specifications	214
Ink Pack Specifications	215
Dimension Specifications	216
Electrical Specifications	216
Environmental Specifications	217
Interface Specifications	217
Network Interface Specifications	217
Safety and Approvals Specifications	218
PS3 Mode Fonts	219
PCL5 Mode Fonts	221
PCL6 Mode Fonts	222
Symbol Sets	226
Notices	234
Important Safety Instructions	234
General Printer Safety Instructions	234
Ink Pack Safety Instructions	236
LCD Screen Safety Instructions	236
Wireless Connection Safety Instructions	237
FCC Compliance Statement	237
Software Notice	238
Trademarks	240
Copyright Notice	241
libTIFF Software Acknowledgment	241
A Note Concerning Responsible Use of Copyrighted Materials	242
Default Delay Times for Power Management for Epson Products	242