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Gateway C-141X 8512715 - Gateway Notebook Reference Guide R3 for Windows Vista - Page 132

Internet

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CHAPTER 9: Troubleshooting Internet You cannot connect to the Internet • If you are using a dial-up modem, make sure that the modem cable is plugged into the modem jack and not the Ethernet network jack. For the location of your modem jack, see "Right" on page 8. -OR- If you are using a cable or DSL modem, make sure that the modem cable is plugged into the Ethernet network jack and not the modem jack. For the location of your network jack, see "Left" on page 7. • Make sure that you do not have a problem with your modem. For more information, see "Modem (dial-up)" on page 129. • Make sure that your account with your Internet service provider (ISP) is set up correctly. Contact your ISP technical support for help. Help For more information about troubleshooting Internet connections, click or tap Start, then click or tap Help and Support. Type the keyword troubleshooting connections in the Search Help box, then press ENTER. You see an "Unable to locate host" message and are unable to browse the Internet This problem can occur when you have typed a URL (Web address) incorrectly, you have lost your Internet connection, or your ISP is having technical difficulties. Double-check the URL or try a different URL. If the error message still appears, disconnect from the ISP connection and close your browser, then reconnect and open the browser. If you still get the error, your ISP may be having technical difficulties. Connecting to a Web site takes too long Many factors can affect Internet performance: • The condition of the telephone lines in your residence or at your local telephone service • The condition of the Internet computers to which you connect and the number of users accessing those computers 124

Section	Page
Contents	3
About This Reference	9
About this guide	10
Accessing your online User Guide	10
Gateway contact information	11
Gateway model and serial number	11
Microsoft Certificate of Authenticity	11
For more information	12
Checking Out Your Notebook	13
Front	14
Left	15
Right	16
Bottom	17
Keyboard area	18
Setting Up and Getting Started	21
Working safely and comfortably	22
Reducing eye strain	22
Setting up your computer desk and chair	23
Sitting at your convertible notebook	23
Avoiding discomfort and injury from repetitive strain	24
Connecting the AC adapter	24
Protecting from power source problems	26
Connecting the dial-up modem	26
Connecting to a broadband modem or network	27
Starting your convertible notebook	27
Waking up your convertible notebook	29
Turning off your convertible notebook	29
Restarting (rebooting) your convertible notebook	30
Using the status indicators	31
Using the keyboard	33
Key types	34
System key combinations	35
Using the tablet control buttons	38
Tablet control buttons for select models	38
Tablet control buttons for select models	39
Programming the Windows Journal button	40
Using the optional fingerprint reader	43
Running the TouchStrip Tutorial	43
Enrolling your fingerprints	44
Using the Fingerprint Control Center	46
Using the fingerprint reader features	47
Using the EZ Pad touchpad	48
Using the display	50
Converting from notebook to tablet mode	51
Changing display orientation	52
Adjusting brightness	52
Using the digital pen	53
Storing and removing the digital pen	53
Pen lost alarm	54
Adjusting the volume	55
Turning your wireless radio on or off	56
IEEE 802.11 wireless network radio	57
Bluetooth radio	57
Using Drives and Accessories	59
Changing modules	60
Using the CD or DVD drive	62
Identifying drive types	62
Using a CD or DVD	63
Using the memory card reader	63
Memory card types	64
Inserting a memory card	64
Using a memory card	64
Removing a memory card	64
Adding and removing a PC Card	65
Using an optional port replicator	66
Installing a printer or other peripheral device	66
Connecting a USB device	67
Connecting an IEEE 1394 device	67
Viewing the display on a projector, monitor, or television	68
Adjusting the display properties	69
Using the projector or monitor for a presentation	71
Ordering accessories	72
Managing Power	75
Monitoring the battery charge	76
Recharging the batteries	76
Changing batteries	77
Replacing the main battery	77
Installing the optional multibay battery	78
Recalibrating the batteries	79
Getting the most from your batteries	80
Maximizing battery performance	80
Conserving battery power	80
Using alternate power sources	81
Changing power modes	82
Using power saving modes	82
Changing convertible notebook power settings	83
Changing the power plan	84
Changing advanced settings	85
Traveling with Your Notebook	87
Packing your convertible notebook	88
Traveling by air	88
Dial-up modem	88
Radio frequency wireless connections	89
Files	89
Security	90
Power	91
Additional tips	92
Maintaining Your Notebook	93
Caring for your convertible notebook	94
Display screen	95
Digital pen	95
Cleaning your convertible notebook	96
Cleaning the exterior	96
Cleaning the keyboard	97
Cleaning the convertible notebook screen	97
Maintaining the batteries	97
Storing batteries	98
Cleaning CDs or DVDs	99
Recovering your system	99
Recovering pre-installed software and drivers	100
Preparing for software and device driver recovery	100
Recovering pre-installed software and drivers using Gateway Recovery Center	103
Recovering pre-installed software and drivers using recovery discs	104
Using Microsoft System Restore	106
Manually creating a restore point	108
Recovering your system to its factory condition	109
Recovering your system using the Windows DVD	111
Upgrading Your Notebook	113
Preventing static electricity discharge	114
Adding or replacing memory modules	115
Replacing the hard drive kit	118
Troubleshooting	123
Safety guidelines	124
First steps	124
Troubleshooting	125
Audio	125
Batteries	125
CD drives	125
Digital pen	126
Diskette drive (external)	126
Display	127
DVD drives	128
Ethernet	130
File management	130
Fingerprint reader	130
Hard drive	131
Internet	132
Keyboard	133
Media Center	134
Memory	136
Memory card reader	137
Modem (cable or DSL)	137
Modem (dial-up)	137
Mouse	141
Networks (wired)	141
Networks (wireless)	143
Passwords	145
PC Cards	145
Pointing device	146
Power	146
Printer	146
Sound	148
Status indicators	148
Touchpad or pointing device	149
Video	149
Telephone support	149
Before calling Gateway Customer Care	149
Legal Information	151
Important safety information	152
Regulatory compliance statements	153
Wireless guidance	153
United States of America	154
Canada	157
Japan	158
Laser safety statement	160
A	161
B	161
C	161
D	162
E	163
F	163
G	164
H	164
I	164
J	164
K	164
L	165
M	165
N	166
O	166
P	166
R	167
S	167
T	168
U	169
V	169
W	169