Gateway E-4610D 6-bay mBTX Pro Hardware Reference Guide. (for computers with W
Gateway E-4610D Manual
View all Gateway E-4610D manuals
Add to My Manuals
Save this manual to your list of manuals |
Gateway E-4610D manual content summary:
- Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide. (for computers with W - Page 1
REFERENCEGUIDE ® - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide. (for computers with W - Page 2
- Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide. (for computers with W - Page 3
Chapter 1: About This Reference 1 About this guide 2 Accessing your online User Guide 2 Gateway contact information 3 Microsoft Certificate of Authenticity 3 14 Preparing power connections 14 Protecting from power source problems 14 Connecting to a broadband modem or network 15 Connecting - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide. (for computers with W - Page 4
memory card reader 30 Memory card types 31 Using a memory card 31 Using the diskette drive 32 Adjusting the volume 32 Installing a printer, scanner, or other device 34 Chapter 4: Upgrading Your Computer 35 Preventing static electricity discharge 36 Opening and closing the case 37 Removing - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide. (for computers with W - Page 5
www.gateway.com Checking hard drive space 68 Deleting 75 Transferring files and settings manually 76 Chapter 6: Troubleshooting 79 Safety guidelines 80 First steps 80 Troubleshooting 81 Add-in cards 81 Audio 81 CD or DVD drives Mouse 94 Networks 95 Passwords 95 Power 95 Printer 96 iii - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide. (for computers with W - Page 6
98 Recovering pre-installed software and drivers 99 Using Microsoft System Restore 105 Recovering your system to its factory condition . . . . . 108 Recovering your system using the Windows DVD . . . . 109 Telephone support 110 Before calling Gateway Customer Care 110 Telephone numbers 111 - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide. (for computers with W - Page 7
CHAPTER1 About This Reference • About this guide • Accessing your online User Guide • Gateway contact information • Microsoft Certificate of Authenticity • For more information 1 - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide. (for computers with W - Page 8
's label. The Support page also has links to additional Gateway documentation and detailed specifications. Accessing your online User Guide In addition to this guide, your User Guide has been included on your hard drive. Your User Guide is an in-depth, easy-to-read manual that includes information - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide. (for computers with W - Page 9
information The label on the top or side of your computer contains information that identifies your computer model and serial number. Gateway Customer Care will need this information if you call for assistance. Microsoft Certificate of Authenticity The Microsoft Certificate of Authenticity label - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide. (for computers with W - Page 10
CHAPTER 1: About This Reference 4 - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide. (for computers with W - Page 11
CHAPTER2 Checking Out Your Computer • Front • Back 5 - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide. (for computers with W - Page 12
Front CHAPTER 2: Checking Out Your Computer DVD/CD drive Memory card reader or diskette drive (optional) USB ports Power button/power indicator Hard drive activity indicator Microphone jack Headphone jack 6 - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide. (for computers with W - Page 13
www.gateway.com Component Icon DVD/CD drive Memory card reader or diskette drive (optional) USB ports Power button/power indicator Hard drive activity indicator Microphone jack Headphone jack Description Use this drive to listen to audio CDs, install games and programs, watch DVDs, and store - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide. (for computers with W - Page 14
Back CHAPTER 2: Checking Out Your Computer Power connector Voltage switch Case cover thumbscrew Audio (line) in/side speaker jack Ethernet (network) jack Parallel port PS/2 mouse port Modem (line) jack (optional) Case cover thumbscrew Line out (headphones)/ front speaker - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide. (for computers with W - Page 15
www.gateway.com Component Icon Power connector Voltage switch Case cover thumbscrew Audio (line) in/side speaker jack (blue the Internet" in your online User Guide and "Connecting to a broadband modem or network" on page 15. Plug a parallel device (such as a printer) into this port. Plug a PS - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide. (for computers with W - Page 16
CHAPTER 2: Checking Out Your Computer Component Icon Telephone jack (optional) Expansion card bay cover Description Plug your telephone into this jack. Install additional PCI expansion cards in one of these available slots. 10 - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide. (for computers with W - Page 17
(rebooting) your computer • Using the keyboard • Using the mouse • Using optical drives • Using the memory card reader • Using the diskette drive • Adjusting the volume • Installing a printer, scanner, or other device 11 - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide. (for computers with W - Page 18
CHAPTER 3: Setting Up and Getting Started Working safely and comfortably Before using your computer, follow these general guidelines for setting up a safe and comfortable work area and avoiding discomfort and strain: • Keep hands and arms parallel to the floor. • Adjust the screen so it is - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide. (for computers with W - Page 19
www.gateway.com Reducing eye strain Sunlight or bright indoor lighting should not reflect on the screen or shine directly and relieve pressure on the back of your thighs. • Adjust the back of the chair so it supports the lower curve of your spine. You can use a pillow or cushion to provide extra back - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide. (for computers with W - Page 20
either horizontally or vertically. With the case in a vertical orientation, you can rotate the support base on bottom for more stability. Preparing power connections Protecting from power source problems Warning High voltages can enter your computer through both the power cord and the modem - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide. (for computers with W - Page 21
www.gateway.com An uninterruptible power supply (UPS) supplies battery power to Ethernet (network) jack. For information about setting up a wired or wireless Ethernet network, see your online User Guide. You can connect your computer to a broadband (cable or DSL) modem or to a wired Ethernet network - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide. (for computers with W - Page 22
starting your computer for the first time, follow the on-screen instructions to select the language and time zone and to create your first user account. 4 Attach and turn on any USB or audio peripheral devices, such as printers, scanners, and speakers. If you need to attach a peripheral device to - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide. (for computers with W - Page 23
gateway.com 5 To open your computer's Start menu, click (Start). From that menu, you can run programs and search for files. For more information on using your computer's menus, see "Using Windows" and "Customizing Windows" in your online User Guide chapter in your online User Guide. When you have not - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide. (for computers with W - Page 24
to the lock icon, then click Shut Down. Windows shuts down and turns off your computer. Important To completely disconnect all power (such as for servicing internal components), also disconnect the power cord. 18 - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide. (for computers with W - Page 25
www.gateway.com Restarting (rebooting) your computer To restart your computer: • Click (Start), click the arrow next to the lock icon, then click Restart. Your computer turns - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide. (for computers with W - Page 26
Icon Editing buttons Function keys Internet buttons Audio playback buttons Navigation keys Indicators Description Press these your Internet home page, search, or e-mail programs. Press these buttons to play your audio files and to adjust the volume. Press these keys to move the cursor to the - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide. (for computers with W - Page 27
www.gateway.com Feature Icon Windows keys Application key Description Press one of these indicators that show which keyboard feature is active. Sleep button Function keys Audio playback Application buttons buttons Indicators Windows keys Application key Navigation keys Numeric keypad 21 - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide. (for computers with W - Page 28
key actions. Press these buttons to launch your Internet home page, search for files, or launch the calculator program. Press these buttons to play your audio files and to adjust the volume. Show if your NUM LOCK, CAPS LOCK, or SCROLL LOCK keys are activated. Press the corresponding key to activate - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide. (for computers with W - Page 29
www.gateway.com Standard keyboard features Function keys Navigation keys Indicators Windows keys Application key Directional keys Numeric keypad Feature Function keys Navigation keys Indicators Windows keys - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide. (for computers with W - Page 30
CHAPTER 3: Setting Up and Getting Started Using the mouse Scroll wheel Right button Left button The mouse is a device that controls the pointer movement on the computer screen. This illustration shows the standard mouse. As you move the mouse, the pointer (arrow) on the screen moves in the same - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide. (for computers with W - Page 31
www.gateway.com You can use the scroll wheel on the mouse to move through a document. This feature left-hand configuration, and other mouse settings, see the "Customizing Windows" chapter in your online User Guide. For instructions on how to clean the mouse, see "Cleaning the mouse" on page 65. 25 - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide. (for computers with W - Page 32
CHAPTER 3: Setting Up and Getting Started Using optical drives Features Your optical drive has the following basic components: Disc tray Manual eject hole Activity indicator Eject button Loading an optical disc To insert an optical disc: 1 Press the eject button on the optical disc drive. - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide. (for computers with W - Page 33
www.gateway.com Identifying optical drive types Your computer may contain one of recording video and data to CDs and DVD+R, DVD+RW, DVD-R, and DVD-RW discs. Installing programs, playing audio CDs, playing DVDs, accessing data, and recording video and data to CDs and double layer DVD+R discs. Note: - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide. (for computers with W - Page 34
recording video and data to CDs, DVD-RAM, DVD-R, DVD-RW, and Blu-ray discs. Installing programs, playing audio CDs, playing DVDs and HD-DVDs, accessing data, and recording video and data to CDs, DVD-RAM, DVD-R, music library For more information about playing CDs, see your online User Guide. 28 - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide. (for computers with W - Page 35
www.gateway.com Playing a DVD A DVD (Digital Versatile Disc) is similar to played on a DVD player or a DVD drive-equipped computer. For more information about playing DVDs, see your online User Guide. Playing a Blu-ray Disc A Blu-ray Disc is a high-capacity optical disc that can store much more data - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide. (for computers with W - Page 36
discs, create music CDs, create video DVDs, and more. For more information about creating CDs and DVDs, see your online User Guide. Creating audio and video files You can create audio and music files, either from scratch or from music CDs. You can also create video files from home video. For more - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide. (for computers with W - Page 37
www.gateway.com Memory card types The memory card reader supports several memory card types. To determine which types are supported by your card reader and the slots to use for each type of card, examine the face plate of the reader. Each slot is assigned a - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide. (for computers with W - Page 38
volume You can adjust volume using your speakers' controls, your keyboard controls, or the Windows volume controls. You can also adjust the volume of specific sound devices in your computer. To adjust the overall volume using hardware controls: • If you are using external speakers, turn the knob on - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide. (for computers with W - Page 39
www.gateway.com To adjust the volume from Windows: 1 Click (Volume) on the taskbar. The volume control slider opens. 2 Click and drag the slider up to increase - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide. (for computers with W - Page 40
, then click Help and Support. Type adjusting volume in the Search Help box, then press ENTER. Installing a printer, scanner, or other device Important Before you install a printer, scanner, or other peripheral device, see the device documentation and installation instructions. Your computer has one - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide. (for computers with W - Page 41
CHAPTER4 Upgrading Your Computer • Preventing static electricity discharge • Opening and closing the case • Removing and installing the front bezel • Installing memory • Replacing an optical or diskette drive or a card reader • Replacing the hard drive • Adding or replacing an expansion card • - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide. (for computers with W - Page 42
CHAPTER 4: Upgrading Your Computer Preventing static electricity discharge Warning To avoid exposure to dangerous electrical voltages and moving parts, turn off your computer and unplug the power cord and modem and network cables before opening the case. To prevent risk of electric shock, do not - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide. (for computers with W - Page 43
www.gateway.com Opening and closing the case Your computer case provides easy , such as available ports, may differ from those shown. To remove the side panel: 1 Follow the instructions in "Preventing static electricity discharge" on page 36. 2 Shut down your computer, then disconnect the power cord - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide. (for computers with W - Page 44
CHAPTER 4: Upgrading Your Computer Removing and installing the front bezel To remove the front bezel: 1 After removing the side panel, press the three black plastic tabs (positions indicated by the arrows) to release the right side of the bezel. (Case shown upright for clarity.) 2 Swing the right - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide. (for computers with W - Page 45
www.gateway.com To replace the front bezel: 1 Insert the tabs on the left side of the bezel into the slots in the left side of the computer. 39 - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide. (for computers with W - Page 46
CHAPTER 4: Upgrading Your Computer 2 Swing the right side of the bezel in to insert the tabs on the right side of the bezel into the slots on the right side of the computer. 3 Press the right side of the bezel firmly until it snaps into place. 40 - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide. (for computers with W - Page 47
www.gateway.com Installing memory When you upgrade the computer memory, make sure that you install the correct type of memory module for your computer. Your computer uses DIMM memory. To install or replace DIMM memory: 1 Remove the side panel by following the instructions in "Opening and closing the - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide. (for computers with W - Page 48
the memory module should secure the memory module automatically. When the module is secure, you hear a click. 5 Replace the side panel by following the instructions in "Opening and closing the case" on page 37. 6 Return your computer to its upright position. 7 Reconnect the cables and the power cord - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide. (for computers with W - Page 49
www.gateway.com Replacing an optical or diskette drive or a card reader Throughout this procedure, "drive" is used to indicate either a drive or a memory card reader. To replace a drive or card reader: 1 Remove the side panel by following the instructions in "Opening and closing the case" on page 37 - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide. (for computers with W - Page 50
front bezel" on page 38. 8 Replace the side panel. Replacing the hard drive To replace the hard drive: 1 Remove the side panel by following the instructions in "Opening and closing the case" on page 37. 2 If you are adding a new drive, go to Step 6. If you are replacing an existing drive - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide. (for computers with W - Page 51
www.gateway.com 3 Disconnect the drive cables, noting their locations and orientation. (You will reconnect the cables after you install the new drive.) 4 Press the the drive release latch in toward the drive, then slide the drive out of the drive bay. 45 - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide. (for computers with W - Page 52
. - OR If you are replacing a drive, reconnect the drive cables using the notes you took previously. 8 Replace the side panel by following the instructions in "Opening and closing the case" on page 37, then return your computer to an upright position. 9 Reconnect all external cables and the power - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide. (for computers with W - Page 53
www.gateway.com Adding or replacing an expansion card To add or replace an expansion card: 1 Remove the side panel by following the instructions in "Opening and closing the case" on page 37. 2 Open the card retention lever. Card retention lever 3 If you are replacing an expansion card, go - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide. (for computers with W - Page 54
the card, but do not bend the card sideways. 7 Reconnect the expansion card cables (if any) using the notes you took previously or the manufacturer's instructions. 8 Return the computer to an upright position, then replace the side panel. 9 Reconnect all external cables and the power cord. 48 - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide. (for computers with W - Page 55
www.gateway.com Replacing the front fan To replace the front fan: 1 Remove the side panel by following the instructions in "Opening and closing the case" on page 37. 2 Remove the fan by pulling it away from the system board. 3 Disconnect the fan cable from - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide. (for computers with W - Page 56
CHAPTER 4: Upgrading Your Computer Replacing the rear fan Tools Phillips screwdriver To replace the rear fan: 1 Remove the side panel by following the instructions in "Opening and closing the case" on page 37. 2 Disconnect the fan from the system board. 3 Remove the four screws that secure the fan - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide. (for computers with W - Page 57
www.gateway.com 6 Replace the side panel by following the instructions in "Opening and closing the case" on page 37. 7 Return the computer to an upright position, then replace the side panel. 8 Reconnect all external cables - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide. (for computers with W - Page 58
the case" on page 37. Replacing the processor Tools Phillips screwdriver To replace the heat sink and processor: 1 Remove the side panel by following the instructions in "Opening and closing the case" on page 37. 2 Remove the fan by pulling it away from the system board. 52 - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide. (for computers with W - Page 59
www.gateway.com 3 Disconnect the fan cable from the system board. Caution The heat sink has thermal paste located on the bottom of it. Use caution when - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide. (for computers with W - Page 60
CHAPTER 4: Upgrading Your Computer 5 Release the processor by pushing down on the lever and then lifting it completely up. 6 Remove the processor from the system board. 7 Install the new processor onto the system board making sure that Pin 1 on the processor (indicated by the silk-screened arrow on - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide. (for computers with W - Page 61
www.gateway.com Replacing the system battery Warning Danger of explosion if battery is incorrectly replaced. Replace only with the same or equivalent type recommended by the manufacturer. Dispose of used batteries following the manufacturer's instructions. Caution Any custom BIOS settings you have - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide. (for computers with W - Page 62
all your settings and exit the BIOS Setup utility. Replacing the power supply To replace the power supply: 1 Remove the side panel by following the instructions in "Opening and closing the case" on page 37. 2 Disconnect the power supply cables from all components (such as hard drives, CD or DVD - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide. (for computers with W - Page 63
www.gateway.com 4 Slide the power supply away from the back of the computer, then cord. Replacing the system board To replace the system board: 1 Remove the side panel by following the instructions in "Opening and closing the case" on page 37. 2 Remove all expansion cards by following the directions - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide. (for computers with W - Page 64
CHAPTER 4: Upgrading Your Computer 7 Remove the seven system board screws. Screws Screws 8 Lift the system board up and out of the case. 9 Align the new system board on the screw holes in the case, then secure it into the case with the screws. 10 If your replacement system board does not include a - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide. (for computers with W - Page 65
www.gateway.com 12 Release the processor from the old system board by pushing down on the lever and then lifting it completely up. 13 Remove the - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide. (for computers with W - Page 66
CHAPTER 4: Upgrading Your Computer 60 - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide. (for computers with W - Page 67
CHAPTER5 Maintaining Your Computer • Setting up a maintenance schedule • Caring for your computer • Cleaning your computer • Updating Windows • Using BigFix • Managing hard drive space • Scheduling maintenance tasks • Moving from your old computer 61 - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide. (for computers with W - Page 68
CHAPTER 5: Maintaining Your Computer Setting up a maintenance schedule Use the following table to set up a regular maintenance schedule. Maintenance task Weekly Monthly When needed Check for viruses X X X Run Windows Update X X Manage hard drive space X Clean up hard drives X X Scan - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide. (for computers with W - Page 69
www.gateway.com Caring for your computer To extend the life of your computer: • Be careful not to bump or drop your computer, and do not put any objects on top of it. The case, although strong, is not made to support extra weight. • When transporting your computer, we recommend that you put - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide. (for computers with W - Page 70
CHAPTER 5: Maintaining Your Computer Cleaning your computer Keeping your computer clean and the vents free from dust helps keep your computer performing at its best. You may want to gather these items and put together a computer cleaning kit: • A soft, lint-free cloth • An aerosol can of air that - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide. (for computers with W - Page 71
www.gateway.com Cleaning the keyboard You should occasionally clean the keyboard to remove dust and lint trapped under the keys. To clean the keyboard: 1 Use an - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide. (for computers with W - Page 72
on running Windows Update, see "Windows Update" in your online User Guide. Windows Update can also be controlled through the Windows Security Center. " in your online User Guide. Help For more information about Windows Update, click Start, then click Help and Support. Type windows update in the - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide. (for computers with W - Page 73
www.gateway.com Using BigFix Your computer may have BigFix software installed. BigFix monitors your computer for problems and conflicts. It automatically gathers information about the latest bugs, security alerts, and updates from BigFix sites on the Internet. Whenever BigFix detects a problem, it - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide. (for computers with W - Page 74
CHAPTER 5: Maintaining Your Computer Managing hard drive space Windows provides several utilities you can use to check drive space, and to delete, defragment, and back up files. Checking hard drive space To check hard drive space: Shortcut Start Ö Computer Ö right-click drive Ö Properties 1 Click ( - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide. (for computers with W - Page 75
www.gateway.com 2 Right-click the drive that you want to check for available file space, then click Properties. Drive space information appears. Deleting unnecessary files Delete - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide. (for computers with W - Page 76
hard drive free of unnecessary files, click Start, then click Help and Support. Type disk cleanup in the Search Help box, then press ENTER. a month may be adequate. Also use Error-checking if you encounter hard drive problems. To check the hard drive for errors: 1 Click (Start), then click Computer - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide. (for computers with W - Page 77
www.gateway.com 3 Click Check Now, then click Start. Your drive is checked for 4 Correct any problems that are found by following the on-screen instructions. 5 Click OK. Help For more information about checking the hard drive for errors, click Start, then click Help and Support. Type checking for - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide. (for computers with W - Page 78
complete, depending on the size of the drive being defragmented. Help For more information about defragmenting the hard drive, click Start, then click Help and Support. Type defragmenting in the Search Help box, then press ENTER. 72 - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide. (for computers with W - Page 79
www.gateway.com Backing up files Backing up files and removing them from click the Tools tab. 3 Click Backup Now, then click Run a file backup now. 4 Follow the on-screen instructions to select a backup storage location and the files and folders to back up. Help For more information about backing up - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide. (for computers with W - Page 80
basic tasks or click Create Task for more complex tasks, then follow the on-screen instructions to finish setting up and scheduling the task. Help For more information about scheduling tasks, click Start, then click Help and Support. Type task scheduler in the Search Help box, then press ENTER. 74 - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide. (for computers with W - Page 81
gateway computer's Windows version is not compatible with automatic transfer, you must manually move your data by using a writeable disc, flash drive, or on-screen instructions to complete the transfer. Help For more information about transferring files, click Start, then click Help and Support. Type - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide. (for computers with W - Page 82
CHAPTER 5: Maintaining Your Computer Transferring files and settings manually You can manually transfer your personal data files by copying them to removable media, such as a writable disc, an external hard drive, a network location, or a flash drive. Finding - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide. (for computers with W - Page 83
www.gateway.com Finding other files Use Windows Find or Search to locate other personal data files. For more information, see "Using Windows" in your online User Guide. You can often identify different data file types by looking at the file's extension (the part of the file name following the last - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide. (for computers with W - Page 84
CHAPTER 5: Maintaining Your Computer 78 - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide. (for computers with W - Page 85
CHAPTER6 Troubleshooting • Safety guidelines • First steps • Troubleshooting • Recovering your system • Telephone support 79 - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide. (for computers with W - Page 86
First steps If you have problems with your computer, try these instruction. • If an error occurs in a program, see the program's printed documentation or the online help. Help For more information about troubleshooting, click Start, then click Help and Support. Type the keyword/phrase troubleshooting - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide. (for computers with W - Page 87
gateway.com Troubleshooting Troubleshooting topics are listed in alphabetical order. Add-in cards See "Expansion cards" on page 86. Audio may be experiencing some temporary memory problems. Shut down and restart your computer instructions in the drive documentation. • Reinstall the device driver. 81 - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide. (for computers with W - Page 88
CHAPTER 6: Troubleshooting An audio CD does not produce sound • Make sure that the disc Clean the disc. For more information, see "Cleaning optical discs" on page 66. • Reinstall the appropriate device drivers. A DVD movie will not play • Make sure that you have a DVD drive. To identify your drive - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide. (for computers with W - Page 89
www.gateway.com Diskette drive The diskette drive is not recognized • Shut down and restart your computer. You cannot save a file to diskette or you see the - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide. (for computers with W - Page 90
Troubleshooting Windows" chapter in your online User Guide. The computer is running, but there know works to your computer. • Reinstall the device driver. The color is not uniform • Make sure screen resolution, click Start, then click Help and Support. Type the phrase screen resolution in the Search - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide. (for computers with W - Page 91
www.gateway.com Ethernet You cannot see the other computers on your network • Make sure that your Ethernet cable is plugged into the Ethernet jack on your - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide. (for computers with W - Page 92
CHAPTER 6: Troubleshooting Your Ethernet network is running slower than you expect • If 47. File management Help For more information about restoring deleted files, click Start, then click Help and Support. Type the keyword/phrase System Restore in the Search Help box, then press ENTER. A file was - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide. (for computers with W - Page 93
instructions on deleting unnecessary files, see "Deleting unnecessary files" on page 69. Help For more information about file management, click Start, then click Help and Support To fix hard drive problems, run the error checking program. For instructions on fixing hard drive problems, see "Checking - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide. (for computers with W - Page 94
with your Internet service provider (ISP) is set up correctly. Contact your ISP technical support for help. • Make sure that you do not have a problem with your modem. For more information, see "Modem (dial-up)" on page 91. Help For more information about troubleshooting Internet connections, click - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide. (for computers with W - Page 95
gateway.com Connecting to a Web site takes too long Many factors can affect Internet performance: • The condition of the telephone lines in your residence or at your local telephone service service provider (ISP) is set up correctly. Contact your ISP for technical support keyboard device driver. A - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide. (for computers with W - Page 96
replace it. Memory Help For more information about troubleshooting memory errors, click Start, then click Help and Support. Type the phrase memory error in the Search Tool, then press ENTER. Click Restart now and check for problems. Your computer restarts and runs the memory diagnostics. You see - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide. (for computers with W - Page 97
www.gateway.com Modem (dial-up) a working telephone into the telephone wall jack. • If you have additional telephone services such as call waiting, call messaging, or voice mail, make sure that all , then click Help and Support. Type the keyword dialing in the Search Help box, then press ENTER. 91 - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide. (for computers with W - Page 98
Troubleshooting • Disconnect any answering machine, fax machine, or printer You can also call your telephone service and have the telephone line checked support. • See if the modem works with a different communications program. The problem may be with just one program. • Review the troubleshooting - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide. (for computers with W - Page 99
gateway.com Your fax communications program only sends and receives faxes at 14,400 bps when you have a 56K modem • Current fax technology only supports may cause problems with the troubleshooting, click Start, then click Help and Support. Type the phrase modem troubleshooting in the Search Help - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide. (for computers with W - Page 100
CHAPTER 6: Troubleshooting The modem is noisy when it dials and connects When your modem tries to connect to another modem, it begins handshaking. Handshaking is a digital "getting - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide. (for computers with W - Page 101
www.gateway.com The mouse works erratically • If the mouse pointer begins moving page 15, your online User Guide, or "Ethernet" on page 85. Help For more information about network troubleshooting, click Start, then click Help and Support. Type the phrase network troubleshooting in the Search Help box - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide. (for computers with W - Page 102
you want to be the default printer, then click Set as Default Printer. • Reinstall the printer driver. See the guide that came with your printer for instructions on installing the printer driver. You see a "Printer queue is full" error message • Make sure that the printer is not set to work offline - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide. (for computers with W - Page 103
an online/offline button that you need to press after adding paper. Help For more information about printer troubleshooting, click Start, then click Help and Support. Type the phrase printer troubleshooter in the Search Help box, then press ENTER. Sound You are not getting sound from the speakers - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide. (for computers with W - Page 104
computer problems by following the information in "Troubleshooting" on page 81 or in the technical support pages at www.gateway.com. Problem solving a set of software and driver recovery discs as soon as possible. For instructions, see "Preparing for software and device driver recovery" on page 99. - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide. (for computers with W - Page 105
you need to follow that software's installation instructions. You can recover pre-installed software and drivers from a set of recovery discs (you must create the discs) or by using Gateway Recovery Center. Preparing for software and device driver recovery You can usually recover your pre-installed - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide. (for computers with W - Page 106
CHAPTER 6: Troubleshooting 2 Click Applications and drivers external media, then click Next. The What would you like as they are completed. Important Use a permanent marker to label each disc "Software and Driver Recovery," along with a short description of which computer the discs are for. If you - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide. (for computers with W - Page 107
them in a safe place. Recovering pre-installed software and drivers using Gateway Recovery Center To recover specific drivers and software: 1 Click (Start), All Programs, Gateway Recovery Center, then click Gateway Recovery Center. The Gateway Recovery Center opens. Important If you have recently - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide. (for computers with W - Page 108
CHAPTER 6: Troubleshooting To recover device drivers that were pre-installed, click Hardware, then click Device driver recovery. 3 Click the software or driver you want to recover, then click Next. 102 - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide. (for computers with W - Page 109
try another disc. To recover software and drivers using recovery discs: 1 Insert a software and driver recovery disc into a CD or DVD drive. If an AutoPlay dialog box appears, click Run Grc_Vista.exe. If an AutoPlay dialog box does not appear and Gateway Recovery Center does not start, open Computer - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide. (for computers with W - Page 110
6: Troubleshooting 2 To recover pre-installed software, click Application recovery, then click the software you want to recover. - OR To recover pre-installed device drivers, click Device driver recovery, then click the type of driver you want to recover. 3 Click Next. 4 If the software or driver is - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide. (for computers with W - Page 111
time you install software or device drivers. You can also create a restore point manually. For instructions, see "Manually creating a restore point" on page 107. Help For more information about using Microsoft System Restore, click Start, then click Help and Support. Type windows system restore in - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide. (for computers with W - Page 112
CHAPTER 6: Troubleshooting 2 On the left side of the window, click Repair Windows using System Restore, then click Next. The Choose a restore point dialog box opens. 3 Click the - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide. (for computers with W - Page 113
www.gateway.com Manually creating a restore point To manually create a restore point: 1 Click (Start), Control Panel, System and Maintenance, then click Backup and Restore Center. The Backup and Restore Center opens. 2 On the left - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide. (for computers with W - Page 114
Troubleshooting Recovering your system to its factory condition If your computer's problems Windows and any pre-installed software and device drivers. If you can access important files on to select Repair Your Computer, then press ENTER. Gateway System Recovery starts, and the System Recovery Options - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide. (for computers with W - Page 115
www.gateway.com 8 To perform a recovery with data backup (recommended), click Recovery and create a set of software and driver recovery discs (if you have not already done so). For instructions, see "To create discs for recovering pre-installed software and drivers:" on page 99. 2 Insert the Windows - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide. (for computers with W - Page 116
your computer's pre-installed software and device drivers. For instructions, see "Recovering pre-installed software and drivers using recovery discs" on page 103. Telephone support Before calling Gateway Customer Care If you have a technical problem with your computer, follow these recommendations - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide. (for computers with W - Page 117
of your problem, including the exact text of any error messages, and the steps you have taken. • Make sure that your computer is nearby at the time of your call. The technician may have you follow troubleshooting steps. Telephone numbers Gateway offers a wide range of customer service, Customer Care - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide. (for computers with W - Page 118
CHAPTER 6: Troubleshooting 112 - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide. (for computers with W - Page 119
APPENDIXA Legal Notices • Important safety information • Regulatory compliance statements • Environmental information • Notices 113 - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide. (for computers with W - Page 120
APPENDIX A: Legal Notices Important safety information Warning Always follow these instructions to help guard against personal injury and damage to your Gateway system. Your Gateway system is designed and tested to meet the latest standards for safety of information technology equipment. However, to - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide. (for computers with W - Page 121
. • Unplug the system from the wall outlet and refer servicing to qualified personnel if: • The power cord or plug The system does not operate properly when the operating instructions are followed. • The system was dropped or and accessories recommended by Gateway. Regulatory compliance statements - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide. (for computers with W - Page 122
or modifications not expressly approved by Gateway could void the FCC compliance and negate is Part 68-compliant. See installation instructions for details. The Ringer Equivalence Number service may be required. The telephone company may request that you disconnect the equipment until the problem - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide. (for computers with W - Page 123
wiring associated with a single-line individual service may be extended by means of a of procedures other than those specified in this manual may result in hazardous radiation exposure. To prevent enclosure of a CD or DVD drive. All Gateway systems equipped with CD and DVD drives comply with - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide. (for computers with W - Page 124
fitted with TV/cable TV tuner cards) External television antenna grounding Important The instructions are for the person who installs cable to the system. Gateway assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with electric shock - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide. (for computers with W - Page 125
www.gateway.com Power lines Warning When installing or realigning an outside 6 5 4 3 1 2 Antenna and satellite grounding Reference Grounding component 1 Electric service equipment 2 Power service grounding electrode system (NEC Art 250, Part H) 3 Ground clamps 4 Grounding conductors - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide. (for computers with W - Page 126
For additional recycling information specific to your area, please go to www.gateway.com/recycle. Notices Copyright © 2007 Gateway, Inc. All Rights or in any form, without prior consent in writing from Gateway. The information in this manual has been carefully checked and is believed to be accurate. - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide. (for computers with W - Page 127
and the Black-and-White Spot Design are trademarks or registered trademarks of Gateway, Inc. in the U.S. and other countries. Intel, Intel Inside logo, and Pentium are registered trademarks and MMX is a trademark of Intel Corporation. Microsoft, MS, MS- - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide. (for computers with W - Page 128
APPENDIX A: Legal Notices 122 - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide. (for computers with W - Page 129
47 slots 30 troubleshooting add-in card 86 troubleshooting Ethernet 85 troubleshooting expansion card 86 troubleshooting memory card 90 types of memory cards supported 31 case opening 37 case cover 9 CD cleaning 66 copying 30 inserting 26 playing audio 28 recording 30 troubleshooting 81 CD drive - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide. (for computers with W - Page 130
15 to network 9, 15 connections analog speakers 9 audio in 9 cable modem 15 dial-up modem 9, 16 printer setting 96 defragmenting hard drive 71 deleting files and folders 69 dial-up modem 16 adjusting volume 94 connecting 9 diagnostics 93 dialing properties 91 troubleshooting 91 troubleshooting - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide. (for computers with W - Page 131
25 transferring 76 troubleshooting 86 types 76 finding files 77 files and folders 76 Firewire port 34 folders opening 25 fragmentation 71 function keys 20, 22, 23 G Gateway contact information 3 model number 3 serial number 3 Support 2 Gateway Recovery Center re-installing drivers 101 re-installing - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide. (for computers with W - Page 132
devices 34 printer 34 scanner 34 side panel 37 system battery 55 Internet buttons 20, 22 troubleshooting 88, 92 troubleshooting 89 USB port 7, 9 keys application 23 arrow 23 directional 23 function 23 navigation 23 numeric 23 Windows 23 keys and buttons application 21, 22 arrow 21, 22 audio - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide. (for computers with W - Page 133
www.gateway.com line in jack 9 line out jack 9 M maintenance backing up files 73 See memory card reader memory adding 41 installing 41 replacing 41 troubleshooting 90 memory card reader 7 inserting card 31 memory card types supported 31 removing card 31 replacing 43 using 30 microphone jack 7, - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide. (for computers with W - Page 134
34 USB support for 34 pointer moving 24, 25 ports monitor 9 See connections VGA 9 power button 7 connector 9 Hibernate mode 7 indicator 7 source problems 14 Standby/Resume 7 troubleshooting 95 turning off computer 17 turning on computer 16 power button 7 power supply replacing 56 printer installing - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide. (for computers with W - Page 135
108 drivers 98, 99 programs 98, 99 software 98, 99 Windows 98 with Gateway Recovery Center Gateway Recovery Center 101 with Windows DVD 109 with Windows System Restore 105 Resume mode 7 right-clicking 25 S safety avoiding repetitive strain 14 general precautions 114 guidelines for troubleshooting - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide. (for computers with W - Page 136
label 3 T Task Schdeuler 74 techinal support Support 2 technical support tips before contacting 110 telephone jack 10 telephone support 110 thumbscrew 9 transferring files from old computer 75, 76 settings from old computer 75 troubleshooting add-in cards 81, 86 audio 97 cable modem 90 cards 81, 86 - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide. (for computers with W - Page 137
www.gateway.com creating restore point 107 Windows Update 66 wired Ethernet troubleshooting 85 working safely 12 131 - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide. (for computers with W - Page 138
Index 132 - Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide. (for computers with W - Page 139
- Gateway E-4610D | 6-bay mBTX Pro Hardware Reference Guide. (for computers with W - Page 140
MAN 6BAY MBTX PRO REF GDE V R1 10/07
®
REFERENCE
GUIDE