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Gateway E-9425R | Gateway E-9425R Server User Guide - Page 1
E-9425R Server USERGUIDE ®
Gateway E-9425R | Gateway E-9425R Server User Guide - Page 2
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6 SAS/SATA backplane 6 LED information 7 Getting Help 8 Server Companion DVD 8 Gateway Web site 8 Telephone support 8 Chapter 2: Setting Up Your Server 9 Setting up the hardware 10 Protecting from power source problems 10 Mounting your server into a cabinet 11 Installing the bezel 14
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28 Preventing static electricity discharge 28 Opening the server case 29 Closing the server case 30 Installing and removing drives 31 Removing the BMC 60 Chapter 6: Troubleshooting 63 Telephone support 64 Before calling Gateway Customer Care 64 Telephone support 64 Tutoring and training 65
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www.gateway.com Beep codes 70 LED information 71 Diagnostic LEDs 72 BIOS 78 Optical drive 78 Expansion cards 78 Hard drive 78 Internet 79 Keyboard 79 Memory 79 Monitor 80 Power 80 Processor 80 Appendix A: Server Specifications 81 System specifications 82 System board specifications
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Contents iv
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CHAPTER 1 Checking Out Your Gateway Server • Front • Back • Interior • System board • Hot-swap backplanes • Getting Help 1
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Front CHAPTER 1: Checking Out Your Gateway Server Optical drive Control panel SMIL module port Control panel Hard drives button Back Dual NIC connectors PS/2 keyboard connector VGA connector Serial port Server management PS/2 mouse port connector ID LED Dual USB connectors SAS JBOD
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Interior www.gateway.com # Feature 1 System board 2 System fans 3 Fan board 4 Hard drive bays 5 SMIL module (optional) 6 Control panel # Feature 7 Slimline DVD/CD-RW combo drive or DVD-
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CHAPTER 1: Checking Out Your Gateway Server System board Connectors 37 36 35 34 33 32 31 30 29 28 # Feature 1 Rear dual USB Port (J35) 2 Serial port (J31) 3 ID LED (CR16) 4
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www.gateway.com # Feature 5 PS/2 mouse port (J15) 6 PS/2 keyboard port (J6) 7 Server management port (J59) 8 Dual NIC connector (RJ-45) (J14) 9 PCI-E expansion slot (J4) 10 PCI-X/PCI-E expansion slot (J9) 11 Battery (B1) 12 System configuration
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CHAPTER 1: Checking Out Your Gateway Server Hot-swap backplanes SAS/SATA backplane # Feature 1 IDE connector 2 Control panel USB connector (to control panel) 3 SSI connector 4 SAS/SATA hard drive connector 0 5 SAS/SATA
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www.gateway.com LED information See the following table for a description of this server's LEDs and the information they provide: LED Name Function Location Color Description ID Aid in server Control panel and Yellow On - Server identification identification back of system (front)
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and its components. For instructions, see Using Your Server Companion DVD. Gateway Web site Gateway provides a variety of information on its Web site to help you use your server. Visit the Gateway Web site at support.gateway.com for: • Technical documentation and product guides • Technical tips and
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CHAPTER 2 Setting Up Your Server • Setting up the hardware • Protecting from power source problems • Mounting your server into a cabinet • Starting your server • Setting up the operating system • Initial hardware settings 9
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is safe: • Use a clean, dry, flat, stable surface for your server. Allow at least 6 inches at the back of the server for cabling and air circulation. • Use the instructions on your server's setup poster to set up your hardware. Caution Your server comes with 3-wire AC power cords fitted with the
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.gateway.com. Mounting your server into a cabinet Caution Before attaching cabinet accessories, make sure that the server is server, refer to the instructions included in the kit. To mount your server in a cabinet: 1 Align the slots in the front server rails with the studs on the side of the server
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forward until it stops. Locking screw (installed) Back server rail Stud (installed) Stud 4 Align the locking screw holes in the rails with the threaded screw holes in the server, then install one locking screw through the each back server rail. 5 Attach mounting nuts to the two front cabinet
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www.gateway.com 6 Attach one mounting nut to each of the two back cabinet posts where you plan to install the server. Back cabinet post Mounting nut Hinged back rail mounting bracket 7 Hold the server in place in the cabinet and swing the hinged back rail mounting brackets into alignment with
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while installing or removing the front and back mounting screws. If the server is not supported, damage to the server or injury may result. 8 Align the mounting screw holes in the server handles with the front mounting nuts, then secure the front in place with two mounting screws (one on each side
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www.gateway.com 3 Remove the bezel lock keys from the inside of the bezel, support the front and back of the server. You must support the server while removing the front screws and back screws. If the server is not supported, damage to the server or injury may result. 1 While supporting the server,
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on your server, the power-on self-test (POST) routine checks the server memory and components. If POST finds any problems, the server displays error messages. Write down any error messages that you see, then see "Error messages" on page 65 and "Beep codes" on page 70 for troubleshooting information
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for your specific network. If you are installing an operating system because it was not already installed by Gateway, see the appropriate installation guide for instructions. Initial hardware settings Your server comes from the manufacturer with the correct initial hardware settings to operate your
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CHAPTER 2: Setting Up Your Server 18
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CHAPTER 3 Maintaining Your Server • Caring for your server • Preparing for system recovery • System administration • Identifying your server • Updating the baseboard management controller firmware • Using your Server Companion DVD 19
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finish on components. • Keep the cooling vents free of dust. With your server turned off and unplugged, brush the dust away from the vents with a damp under the keys. If you spill liquid on the keyboard, turn off your server and turn the keyboard upside down to let the liquid drain. Let the keyboard
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you start the server and attempt to fix the problem. See your operating system's documentation or online help for instructions on creating startup to the Gateway Baseboard Management Controller (BMC) User Guide at http://support.gateway.com/support/default.asp# (by selecting this server from the
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Setup utility. To remove a BIOS security password: Tip Passwords can also be cleared using jumpers on the system board. For instructions, see "Resetting BIOS passwords" on page 59. 1 Restart your server, then press F2 at any time after you see the LEDs on your keyboard flash or turn off. The BIOS
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zip file from support.gateway.com. 2 Read the release notes for the firmware update. 3 Follow the instructions on the Web site server document list opens. 3 Click the title of the document you want to view. The document opens. 4 To access files manually, open the Docs\Manuals folder on the Server
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drivers and programs at the server: 1 Insert the Server Companion DVD into your server's DVD drive. The Gateway Application and Driver Recovery window click Install. Follow any on-screen instructions. To access the files manually, open the Drivers folder on the Server Companion DVD, then open the
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to this DVD: 1 With your server turned on, insert the Server Companion DVD into the DVD drive. 2 Restart your server. A message appears asking you to select an option. 3 Press any key to boot from the DVD. The Gateway Options Main Menu appears. 4 Follow any on-screen instructions. You can use the
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CHAPTER 3: Maintaining Your Server 26
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CHAPTER 4 Installing Components • Preparing to install components • Preventing static electricity discharge • Opening the server case • Closing the server case • Installing and removing drives • Installing memory • Installing and removing PCI expansion cards • Replacing system fans • Replacing or
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• Has a stable surface on which to set your server. • Has enough room to place all of your server parts. • Is near a grounded outlet so you can test your server after installation. • Is near a telephone (in case you need help from Gateway Customer Care). The telephone must be directly connected to
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standard cabinet rails. You must support the server while removing the front screws and while sliding the server off the cabinet rails. If the server is not supported, damage to the server or injury may result. To open the server: 1 Follow the instructions in "Preventing static electricity discharge
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case Important The hard drive carriers shown in these illustrations may look different than the actual hard drive carriers in your server. To close the server case: 1 Make sure that all of the internal cables are arranged inside the case so they will not be pinched when you close the case. 2
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then unplug the power cord(s) and all other cables connected to the server. 2 Unlock the bezel (if necessary) and remove it by pulling it from the chassis. 3 Follow the instructions in "Opening the server case" on page 29. 4 Disconnect the 44-pin optical drive cable from the optical drive interface
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clip away from the drive. Important The hard drive carriers shown in these illustrations may look different than the actual hard drive carriers in your server. 6 Push the optical drive to the right to release the drive from the drive bay, then pull the drive out of the bay. 7 Unscrew the
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the back of the optical drive interface board. 12 Follow the instructions in "Closing the server case" on page 30. 13 Reinstall the bezel, if required, drives must conform to Gateway standards. Use this procedure to add or replace a hard drive in a hot-swap bay. Your server supports as many as four
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(if necessary) and remove it by pulling it from the chassis. 3 Follow the instructions in "Opening the server case" on page 29. 4 Remove the hard drive from the left-hand hard drive bay by following the instructions in "Removing and installing a hard drive" on page 33. 5 Insert the diskette drive
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www.gateway.com 6 Insert the diskette drive/adapter assembly into the left- floppy drive connector (J27) on the system board to the back of the diskette drive. 8 Follow the instructions in "Closing the server case" on page 30. 9 Reinstall the bezel, if required, by snapping it into place on the front
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Installing memory Caution Use only 667 MHz Fully-Buffered (FB-DIMM) memory modules. Your server supports eight 667 MHz fully-buffered DIMMs (FB-DIMMs) to provide up to a maximum of 32 GB with fully-buffered support. Supported DIMM sizes include 512 MB, 1 GB, 2 GB, and 4 GB. DIMMs must be low-profile
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www.gateway.com DIMM Installation Options - Non-redundant Mode DIMM DIMM1 DIMM2 DIMM3 DIMM4 4 512 MB 512 MB 512 MB 512 MB 1 GB 1 GB 1 GB 1 GB 2 GB 2
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slot. The retaining clips on the sides of the memory slot should secure the memory module automatically. 5 Follow the instructions in "Closing the server case" on page 30. 6 Turn on the server and open the BIOS setup utility. Verify the System Memory listed in the Main menu. When you exit the BIOS
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expansion slot (on the right side when viewed from the front of the server) can support one PCI-E x8 using the riser card. The riser card comes with off the server, then unplug the power cord(s) and all other cables connected to the server. 2 Follow the instructions in "Opening the server case" on
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CHAPTER 4: Installing Components 5 Place the PCI riser assembly on a stable, static-free surface, then loosen the screw (3) holding the card lock in place. 6 Open the card lock (4), then pull out the PCI card (5). If you are not replacing the PCI card, insert the slot cover into the back of the
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www.gateway.com 10 Insert the new PCI card into the riser card, making to normal speed. To replace a fan group: 1 Follow the instructions in "Preventing static electricity discharge" on page 28. 2 Follow the instructions in "Opening the server case" on page 29. System fan location 3 Note which fan
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in "Preventing static electricity discharge" on page 28. Make sure that you turn off the server, then unplug the power cord(s) and all other cables connected to the server. 2 Follow the instructions in "Opening the server case" on page 29. 3 Disconnect the 6-pin fan tach cables from the fan board
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www.gateway.com 10 Connect the 6-pin fan tach cables from the fans to the fan tach connectors on the fan board. 11 Follow the instructions in "Closing the server case" on page 30. Replacing or adding a processor Warning Processors and heat sinks may be hot if the computer has been running. Before
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CHAPTER 4: Installing Components 6 Unlock the load lever and lift it up (1), then open the load plate (2) to release the processor. 7 Lift the processor out of the socket (3) and place it in a static-free bag or case for storage. Caution The processor only fits the socket when oriented as indicated.
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sink socket. 12 Follow the instructions in "Closing the server case" on page 30. Replacing a power supply module Caution The power supplies in this server contain no user-serviceable parts. Only a qualified computer technician should service the power supplies. Your server comes with 3-wire AC power
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in "Preventing static electricity discharge" on page 28. Make sure that you turn off the server, then unplug the power cord(s) and all other cables connected to the server. 2 Follow the instructions in "Opening the server case" on page 29. 3 Remove the power supply modules by following the
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www.gateway.com 4 Remove the power distribution board cover (1) by pulling it out of 10 Reinstall the power supply modules by following the instructions in "Replacing a power supply module" on page 45. 11 Follow the instructions in "Closing the server case" on page 30. Replacing the power cage To
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the hot-swap backplanes" on page 48. 10 Reinstall the power supply modules by following the instructions in "Replacing a power supply module" on page 45. 11 Follow the instructions in "Closing the server case" on page 30. Replacing the hot-swap backplanes Caution The hot-swap backplane is not
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www.gateway.com 4 Remove all of the hot-swap drive carriers from the server and make note of which bay you remove each drive from. For instructions, see "Removing and installing a hard drive" on page 33. 5 Remove the system fans and fan board by following the instructions in "Replacing system fans"
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Preventing static electricity discharge" on page 28. Make sure that you turn off the server, then unplug the power cord(s) and all other cables connected to the server. 2 Follow the instructions in "Opening the server case" on page 29. 3 Press the release handle (1), then slide the ROMB battery pack
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3 Record the BIOS settings on your printout, then close the utility. 4 Turn off your server, then follow the instructions in "Preventing static electricity discharge" on page 28. 5 Follow the instructions in "Opening the server case" on page 29. 6 Locate the old battery on the system board and note
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in "Preventing static electricity discharge" on page 28. Make sure that you turn off the server, then unplug the power cord(s) and all other cables connected to the server. 2 Follow the instructions in "Opening the server case" on page 29. 3 Unlock the bezel (if necessary) and remove it by pulling
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.gateway.com 3 Remove the system fans and fan cage by following the instructions in "Replacing system fans" on page 41. 4 Remove the PCI riser assembly by following the instructions in "Installing and removing PCI expansion cards" on page 39. 5 Remove the memory modules by following the instructions
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" on page 39. 17 Reinstall the system fans and fan cage by following the instructions in "Replacing system fans" on page 41. 18 Follow the instructions in "Closing the server case" on page 30. 19 Turn on your server, then press F2 at any time after you see the LEDs on your keyboard flash
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CHAPTER 5 Using the BIOS Setup Utility • Opening the BIOS Setup utility • Updating the BIOS • Recovering the BIOS • Resetting the BIOS • Updating and recovering the BMC 55
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this guide's appendix for "BIOS Settings" on page 89. To open the BIOS Setup utility: 1 Restart your server, then support.gateway.com. 5 Follow the instructions on the Web site or the readme.txt file in the downloaded zip file to update the BIOS. 6 After you have updated the BIOS, restart your server
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you see a message on the screen. 3 Remove the diskette, the CD or DVD, or the bootable USB "disk-on-key." 4 Restart the server. The old BIOS is recovered. To manually recover the BIOS: 1 Follow the instructions in "Preventing static electricity discharge" on page 28. Make sure that you turn off the
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1 Print the appendix for "BIOS Settings" on page 89 in this guide. 2 Restart your server, then press F2 at any time after you see the LEDs on turn off the server, then unplug the power cord(s) and all other cables connected to the server. 5 Follow the instructions in "Opening the server case" on
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gateway.com 7 Follow the instructions in "Closing the server case" on page 30. 8 Reconnect the power cords and turn on the server. The BIOS is reset. 9 Turn off the server, then disconnect the power cords and all other cables connected to the server. 10 Follow the instructions in "Opening the server
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.gateway.com. 2 Read the release notes for the firmware update. 3 Follow the instructions on the Web site or in the readme.txt file in the downloaded zip file to update the firmware. 4 When the BMC update is complete, reboot your server. Recovering the BMC If you encounter a problem while you are
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www.gateway.com 8 Follow the instructions in "Closing the server case" on page 30. 9 Plug in the AC power cords and turn on the server for normal use. 61
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CHAPTER 5: Using the BIOS Setup Utility 62
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CHAPTER 6 Troubleshooting • Telephone support • Tutoring and training • Safety guidelines • Error messages • Troubleshooting 63
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CHAPTER 6: Troubleshooting Telephone support Before calling Gateway Customer Care If you have a technical problem with your server, follow these recommendations before contacting Gateway Customer Care: • Make sure that your server is connected correctly to a grounded AC outlet that is supplying
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resources. Resource Service description For more information Gateway Learning Libraries A variety of courses and tutorials are available on CD. Select from several easy-to-use learning libraries. www.gateway.com/training Safety guidelines While troubleshooting your server, follow these
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CHAPTER 6: Troubleshooting Boot messages Boot Failure ... This is a generic message indicating the BIOS could not boot from a particular device. This message is usually followed by other information
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www.gateway.com Secondary Master Drive - ATAPI Incompatible The IDE/ATAPI device configured error while trying to initialize the DMA controller. This is a fatal error, often indication a problem with system hardware. Checking NVRAM..Update Failed BIOS could not write to the NVRAM block. This message
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CHAPTER 6: Troubleshooting NVRAM Ignored The NVRAM data used to store Plug'n'Play (PnP) while programming the count register of channel 2 of the 8254 timer. This may indicate a problem with system hardware. Interrupt Controller-1 error BIOS POST could not initialize the Master Interrupt Controller.
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troubleshoot your server problem if: - The power cords or plugs are damaged - Liquid has been spilled into your server - Your server was dropped - The case was damaged Instead, unplug your server Gateway Customer Care. For instructions, see "Telephone support" on page 64. • Restart your server,
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CHAPTER 6: Troubleshooting • Remove the top panel by following the instructions in "Opening the server case" on page . Possible system board malfunction. To eliminate the possibility of an add in-card problem, remove all expansion cards. If the beep code occurs even when all expansion cards
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www.gateway.com LED information See the following table for a description of this server's LEDs and the information they provide: LED Name Function Location Color Description ID Aid in server Control panel and Yellow On - Server identification identification back of system (front)
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This system board provides a set of eight diagnostic (Port 80) LEDs. If you are troubleshooting your system, these LEDs can help you determine where errors are taking place. If you are experiencing problems with your server, open the case and check these LEDs (CR8 to CR15) on the system board, then
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www.gateway. reinserting the mouse, to solve the problem. All LEDs are cleared and restored to normal status after the server is power cycled. POST code checkpoints The power is OK and CMOS checksum is OK. Verify CMOS checksum manually by reading storage area. If the CMOS checksum is bad, update
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74 CHAPTER 6: Troubleshooting Check point 06 08 C0 C1 C2 C5 C6 C7 0A 0B 0C 0E 13 24 30 2A 2C 2E 31 33 37 38 39
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www.gateway.com Check point 40 50 52 60 75 78 7A 7C 84 85 87 setup if needed/requested. Late POST initialization of chipset registers. Build ACPI tables (if ACPI is supported). Program the peripheral parameters. Enable/disable NMI as selected. Late POST initialization of system management interrupt
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76 CHAPTER 6: Troubleshooting Bootblock initialization code checkpoints The Bootblock initialization code sets up the chipset, memory, and other components before system memory is available. The following table provides
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www.gateway.com Check point EB EF E9 or EA F0 F1 F2 F3 F5 FA assigns PCI bus numbers. ■ Static Device Initialization (function 1) - Initializes all static devices that include manual configured onboard peripherals, memory and I/O decode windows in PCI-PCI bridges, and noncompliant PCI devices.
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6: Troubleshooting ACPI instructions, see "Removing and installing an optical drive" on page 31. Your optical drive tray does not open • Press a straightened paper clip wire into the optical drive's manual eject hole. The drive tray opens. • If this problem happens frequently while the server
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. You cannot connect to the Internet • Make sure that your account with your Internet Service Provider (ISP) is set up correctly. Contact your ISP technical support for help. • Make sure that you do not have a problem with your modem. Liquid has been spilled into the keyboard • If you spilled liquid
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to your server. The troubleshooting, see "Monitor" on page 80. • If your server the server server and make sure that server, it makes several short beeps • The short beeps indicate the server has encountered some type of error. See "Beep codes" on page 70. Your server server from one processor
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APPENDIX A Server Specifications • System specifications • System board specifications • Environmental specifications • Electronic specifications • Additional specifications 81
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one card. ■ Integrated Matrox G200 Graphics Core with 2.25 MB ■ Up to 1280 × 1024, 8 bpp or 1024 × 768, 16 bpp ■ Server Engine Pilot controller ■ Supports one fast UART 16550 serial port, one PS/2 keyboard port, and one PS/2 mouse port ■ Intel ESB2 controller ■ Dual onboard 10/100/1000 network
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Storage ACPI www.gateway.com PCIe x8 mezzanine board for SAS HBA and RAID support. ACPI 2.0b compliance Supports: ■ S0 ■ S1 ■ S5 Environmental specifications The following specifications identify maximum environmental conditions. At no time should the server run under conditions which violate
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APPENDIX A: Server Specifications Interrupts Important If you disable an IDE controller to free the interrupt for that controller, you must physically unplug the IDE cable from the
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www.gateway.com Pin Signal Name 8 Power good 9 Stand by +5 V 10 +12 V 11 +12 V 12 +3.3 V 13 +3.3 V 14 -12 V 15 Ground 16 DC_ON (soft on/off) 17 Ground
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APPENDIX A: Server Specifications Pin Signal Name 3 Blue (analog color signal B) 4 No connection 5 GND 6 GND 7 +5 V 8 GND 9 +5 V 10 GND 11 No connection 12 SDA 13 HSYNC (horizontal sync) 14
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5 +3.3 V Additional specifications For more information about your server, such as memory size, hard drive size, and processor type, visit Gateway's eSupport page at support.gateway.com. The eSupport page also has links to additional Gateway documentation and detailed specifications for your own
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APPENDIX A: Server Specifications 88
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APPENDIXB BIOS Settings 89
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settings, run the BIOS Setup utility. To view all BIOS settings: 1 Restart your server, then press F2 at any time after you see the LEDs on your keyboard flash Setting the wrong values in the Advanced Menu may cause the server to malfunction. BIOS menu Main Advanced BIOS submenu Setting Value
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BIOS menu www.gateway.com BIOS submenu Memory Configuration IDE Configuration Setting Intel Speed Step™ Tech Value Auto Disabled Memory Performance Mode Total Memory Capacity Memory Redundancy DIMM 1 DIMM 2
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92 BIOS menu APPENDIX B: BIOS Settings BIOS submenu Super I/O Configuration Setting Primary IDE Slave Secondary IDE Master Secondary IDE Slave Third IDE Master Fourth IDE Master Fourth IDE Slave ACHI Port 0 ACHI Port 1 ACHI Port 2 ACHI Port 3 ACHI Port 4 ACHI Port 5 Hard Disk Write Protect IDE
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BIOS menu www.gateway.com BIOS submenu USB Configuration PCI Configuration Setting Serial Port 1 IRQ PS/2 Keyboard PS/2 Mouse Value IRQ3 IRQ4 IRQ10 IRQ11 Present Present USB Devices Enabled (List of USB devices detected by BIOS) Legacy USB Support USB 2.0 Controller Mode BIOS EHCI Hand-Off USB
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94 BIOS menu Boot Security APPENDIX B: BIOS Settings BIOS submenu Setting Low Profile Riser Slot Boot Settings Configuration Quick Boot Quiet Boot Bootup Num-Lock POST Error Pause Boot Device Priority 1st Boot Device nth Boot Device Hard Disk Drives 1st Drive nth Drive Removable
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BIOS menu Server www.gateway.com BIOS submenu Setting Value Administrator Password (Installed/Not installed) User Reset Switches Inhibit Disabled Enabled NMI Control Disabled Enabled System Management Server Board Part Number Server Board Serial Number NIC 1 MAC Address NIC 2 MAC Address
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Access Serial Port Number (Base address and IRQ) Serial Port Mode Flow Control Redirection After BIOS POST Terminal Type VT-UTF8 Combo Key Support IPMI Configuration Status of BMC BMC Firmware Revision View BMC Event Log Clear BMC System Event Log BMC PEF Status Toggle PEF IOat Restore
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www.gateway.com BIOS menu BIOS submenu Setting Discard Changes Load Optimal mode Async DMA Device Async DMA mode Ultra DMA Device Ultra DMA mode S.M.A.R.T. Device S.M.A.R.T. support Type Not Installed Auto CD/DVD ARMD LBA/Large Mode Disabled Auto Block (Multi-Sector Transfer
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APPENDIX B: BIOS Settings BIOS submenu BIOS 2nd level submenu Setting S.M.A.R.T. 32Bit Data Transfer Value Auto Disabled Enabled Disabled Enabled BIOS submenu USB Configuration BIOS 2nd level submenu USB Mass Storage Device Configuration Setting USB Mass Storage Reset Delay Device #1 Emulation
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APPENDIXC Legal Information 99
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. See installation instructions for details. service may be required. The telephone company may request that you disconnect the equipment until the problem Gateway Companies, Inc. 610 Gateway Drive, North Sioux City, SD 57049 (605) 232-2000 Fax: (605) 232-2023 Product: ■ Gateway E-9425R Server
Gateway E-9425R | Gateway E-9425R Server User Guide - Page 107
all the devices does not exceed 5. Laser safety statement All Gateway systems equipped with CD and DVD drives comply with the appropriate servicing, contact an authorized service location. Warning Use of controls or adjustments or performance of procedures other than those specified in this manual
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Gateway to see if this program is available in your area. ■If you need further assistance in recycling, reusing, or trading in your "end of life" product, you may contact us at the Customer Care number listed in your product's user guide writing from Gateway. The information in this manual has been
Gateway E-9425R | Gateway E-9425R Server User Guide - Page 109
APPENDIXD Safety Information 103
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follow these instructions to help guard against personal injury and damage to your Gateway system. Your Gateway system is must disconnect both power cords. ■ Unplug the system from the wall outlet and refer servicing to qualified personnel if: ■ The power cord or plug is damaged. ■ Liquid has
Gateway E-9425R | Gateway E-9425R Server User Guide - Page 111
checkpoints 77 POST code checkpoints 73 DIM code checkpoints 77 DIMM see memory diskette drive connector 4 location 2 display troubleshooting 80 documentation Gateway Web site 8 Server Companion DVD 23 drive bays location 2 drivers installing 23 drives configuring 31 diskette 2 hard drive 2, 33 hot
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8 Web site 8 Gateway Systems Manager 21 H hard drive indicator 2 installing 33 LED indicator 2 removing 33 troubleshooting 78 heat sink installing 43 help telephone support 64 tutoring 65 hot- 2 LED 2 line conditioners 10 main connector 4 protecting from surges 10 reset button 2 source problems 10
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removing optical drive 31 PCI riser assembly 39 see installing see removing server from cabinet 15 system fans 41 removing hard drive 33 replacing support Customer Care 64 resources 64 tips before contacting 64 telephone support 8, 64 training CD 65 Gateway Learning Libraries 65 troubleshooting
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master boot record 79 memory 79 monitor 80 optical drive 78 power 80 power source problems 10 processor 80 safety guidelines 65 technical support 64 telephone support 64 video 80 turning off server 17 turning on server 16 U uninterruptible power supply (UPS) 11 updating the BIOS 56 UPS 11 USB ports
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A MAN E-9425R USR GDE R3 05/07

Section	Page
Checking Out Your Gateway Server	7
Front	8
Control panel	8
Back	8
Interior	9
System board	10
Connectors	10
Hot-swap backplanes	12
SAS/SATA backplane	12
LED information	13
Getting Help	14
Server Companion DVD	14
Gateway Web site	14
Telephone support	14
Setting Up Your Server	15
Setting up the hardware	16
Protecting from power source problems	16
Mounting your server into a cabinet	17
Installing the bezel	20
Removing the server from a cabinet	21
Starting your server	22
Understanding the power-on self-test	22
Turning off your server	23
Setting up the operating system	23
Initial hardware settings	23
Maintaining Your Server	25
Caring for your server	26
Cleaning your server	26
Cleaning tips	26
Cleaning the keyboard	26
Cleaning the screen	27
Cleaning the tape drive	27
Preparing for system recovery	27
Recording the BIOS configuration	27
System administration	27
Gateway Systems Manager	27
Server security	28
Locking the server	28
Using BIOS security passwords	28
Identifying your server	28
Updating the baseboard management controller firmware	29
Using your Server Companion DVD	29
Server Companion DVD contents	29
Viewing documents	29
Installing drivers and programs	30
Booting the Server Companion DVD	31
Installing Components	33
Preparing to install components	34
Selecting a place to work	34
Gathering the tools you need	34
Getting Help	34
Preventing static electricity discharge	34
Opening the server case	35
Closing the server case	36
Installing and removing drives	37
Removing and installing an optical drive	37
Removing and installing a hard drive	39
Installing an optional diskette drive	40
Filling empty drive bays	41
Installing memory	42
Non-redundant mode	42
Mirroring mode:	43
Sparing mode	44
Installing and removing PCI expansion cards	45
Removing and installing the PCI riser assembly, a riser, or PCI card	45
Replacing system fans	47
Replacing or adding a processor	49
Replacing a power supply module	51
Replacing the power distribution board	52
Replacing the power cage	53
Replacing the hot-swap backplanes	54
Replacing the ROMB battery pack for the mezzanine RAID card	56
Installing and removing an optional mezzanine board	57
Replacing the CMOS battery	57
Replacing the control panel	58
Replacing the system board	58
Using the BIOS Setup Utility	61
Opening the BIOS Setup utility	62
Updating the BIOS	62
Recovering the BIOS	63
Resetting the BIOS	64
Resetting BIOS passwords	65
Updating and recovering the BMC	66
Updating the BMC firmware	66
Recovering the BMC	66
Troubleshooting	69
Telephone support	70
Before calling Gateway Customer Care	70
Telephone support	70
Telephone numbers	70
Tutoring and training	71
Safety guidelines	71
Error messages	71
Memory messages	71
Boot messages	72
Storage Device messages	72
System configuration messages	73
CMOS messages	74
Miscellaneous messages	75
Troubleshooting	75
First steps	75
Battery replacement	75
Beep codes	76
LED information	77
Diagnostic LEDs	78
POST code checkpoints	79
Bootblock initialization code checkpoints	82
Bootblock recovery code checkpoints	82
DIM code checkpoints	83
ACPI runtime checkpoints	84
BIOS	84
Optical drive	84
Expansion cards	84
Hard drive	84
Internet	85
Keyboard	85
Memory	85
Monitor	86
Power	86
Processor	86
Server Specifications	87
System specifications	88
System board specifications	88
Environmental specifications	89
Electronic specifications	89
Memory map	89
Interrupts	90
Connector pinouts	90
Main power connector (J8)	90
Processor power connector (J6)	91
VGA connector	91
Serial port connector	92
Keyboard and Mouse connectors	92
External USB connectors	93
I2C (SMBus) connector	93
Additional specifications	93
BIOS Settings	95
Legal Information	105
Safety Information	109
Numerics	111
A	111
B	111
C	111
D	111
E	111
F	111
G	112
H	112
I	112
J	112
K	112
L	112
M	112
N	112
O	112
P	112
R	113
S	113
T	113
U	114
V	114

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