Gateway MX6650 Gateway Platinum Edition User Guide
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- Gateway MX6650 | Gateway Platinum Edition User Guide - Page 1
USER GUIDE P L AT I N U M EDITION - Gateway MX6650 | Gateway Platinum Edition User Guide - Page 2
- Gateway MX6650 | Gateway Platinum Edition User Guide - Page 3
Help 1 Gateway Web site 3 Using Support 3 Help and Support 5 Searching for a topic 6 BigFix 6 Using Your Computer guide 7 Online help 7 2 Checking Out Your Gateway Notebook 9 Front 10 Left 11 Right 12 Back 13 Bottom 14 Keyboard area 15 Identifying your model 16 Gateway model and - Gateway MX6650 | Gateway Platinum Edition User Guide - Page 4
73 Caring for your notebook 74 Cleaning your notebook 75 Cleaning the exterior 75 Cleaning the keyboard 76 Cleaning the notebook screen 76 ii www.gateway.com - Gateway MX6650 | Gateway Platinum Edition User Guide - Page 5
to the original configuration 82 8 Troubleshooting 83 Safety guidelines 84 First steps 85 Troubleshooting 86 Audio 86 Battery 86 CD 105 Touchpad 105 Video 106 Telephone support 106 Before calling Gateway Customer Care 106 Telephone numbers 107 Self-help 108 Tutoring 109 - Gateway MX6650 | Gateway Platinum Edition User Guide - Page 6
A Safety, Regulatory, and Legal Information 111 Index 123 iv www.gateway.com - Gateway MX6650 | Gateway Platinum Edition User Guide - Page 7
Chapter 1 Getting Help • Using the Gateway Web site • Using Help and Support • Using BigFix • Using Your Computer guide • Using online help 1 - Gateway MX6650 | Gateway Platinum Edition User Guide - Page 8
this manual carefully to familiarize yourself with our range of services and support. problem, our knowledgeable, dedicated customer service department will provide you with fast, considerate service. We sincerely hope that you will receive the utmost satisfaction and enjoyment from your new Gateway - Gateway MX6650 | Gateway Platinum Edition User Guide - Page 9
, tutorials, and personalized information about your notebook. Visit the Gateway Support Web site at support.gateway.com. Using Support The Support site is divided into seven major areas: ■ Support Home ■ Product Support ■ Downloads ■ Customer Service ■ Upgrade Center ■ Resources ■ Contact Us www - Gateway MX6650 | Gateway Platinum Edition User Guide - Page 10
Computer Product box, then click Notebook Computers to access product documentation, specifications, and guides for all Gateway notebooks. Product Support Click Product Support to view a list of all the products that Gateway supports drivers. Customer Service Click Customer Service to view - Gateway MX6650 | Gateway Platinum Edition User Guide - Page 11
, an easily accessible collection of help information, troubleshooters, and automated support. Use Help and Support to answer questions about Windows and to help you quickly discover and use the many features of your Gateway notebook. To start Help and Support: ■ Click Start, then click Help and - Gateway MX6650 | Gateway Platinum Edition User Guide - Page 12
located in Help and Support and contain the words you problem, click on that icon to open BigFix. To start BigFix: ■ Click Start, All Programs, Accessories, System Tools, then click BigFix. To learn more about using BigFix: ■ From the BigFix program, click Help, then click Tutorial. 6 www.gateway - Gateway MX6650 | Gateway Platinum Edition User Guide - Page 13
Internet, sending a fax, and changing power-saving settings as well as other topics. To access the Using Your Computer guide: ■ Click Start, All Programs, then click Gateway Documentation. Online help Many programs provide information online so you can research a topic or learn how to perform a task - Gateway MX6650 | Gateway Platinum Edition User Guide - Page 14
Chapter 1: Getting Help You can search for information by viewing the help contents, checking the index, searching for a topic or keyword, or browsing through the online help. 8 www.gateway.com - Gateway MX6650 | Gateway Platinum Edition User Guide - Page 15
Chapter 2 Checking Out Your Gateway Notebook • Identifying features • Locating your notebook's model and serial number • Locating the Microsoft Certificate of Authenticity • Locating the specifications for your notebook • Purchasing accessories 9 - Gateway MX6650 | Gateway Platinum Edition User Guide - Page 16
Chapter 2: Checking Out Your Gateway Notebook Front Speaker LCD panel release Battery charge Headphone jack Speaker Microphone jack latch indicator Power indicator Component Icon . The built-in speakers are turned off when speakers or headphones are plugged into this jack. 10 www.gateway.com - Gateway MX6650 | Gateway Platinum Edition User Guide - Page 17
drive in the notebook, examine the drive tray's plastic cover and compare the logo to those listed in "Identifying drive types" on page 40. www.gateway.com 11 - Gateway MX6650 | Gateway Platinum Edition User Guide - Page 18
Chapter 2: Checking Out Your Gateway Notebook Right PC Card slot Memory USB ports card For more information, see "Using the memory card reader" on page 43. The memory card reader supports Memory Stick®, Memory Stick Pro®, MultiMediaCard™, and Secure Digital™. USB ports Plug USB devices (such as - Gateway MX6650 | Gateway Platinum Edition User Guide - Page 19
. Plug an analog VGA monitor or projector into this port. For more information, see "Viewing the display on a projector or monitor" on page 46. www.gateway.com 13 - Gateway MX6650 | Gateway Platinum Edition User Guide - Page 20
Chapter 2: Checking Out Your Gateway Notebook Bottom Battery latch Battery Memory bay Battery lock System label Hard drive bay Component Icon Battery latch Battery Memory drive is located in this bay. For more information, see "Replacing the hard drive kit" on page 68. 14 www.gateway.com - Gateway MX6650 | Gateway Platinum Edition User Guide - Page 21
which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. Provides all the features of a full-sized, computer keyboard. For more information, see "Using the keyboard" on page 29. Provides all the functionality of a mouse. For - Gateway MX6650 | Gateway Platinum Edition User Guide - Page 22
Customer Care will need this information if you call for assistance. Online Support: Tech Support Phone: Hours: Model: S/No: support.gateway.com Microsoft Certificate of Authenticity The Microsoft Certificate of Authenticity label found on the bottom of your notebook includes the product key - Gateway MX6650 | Gateway Platinum Edition User Guide - Page 23
as memory size, memory type, and hard drive size, visit Gateway's Support page at support.gateway.com. The Support page also has links to additional Gateway documentation and detailed specifications. For more information, see "Gateway Web site" on page 3. Accessories To order accessories, visit the - Gateway MX6650 | Gateway Platinum Edition User Guide - Page 24
better than inkjet printers when you are printing large documents. USB flash drive Use a USB flash drive for storing files or transferring files to another computer. 18 www.gateway.com - Gateway MX6650 | Gateway Platinum Edition User Guide - Page 25
Chapter 3 Getting Started • Installing the battery • Connecting the AC adapter • Connecting the dial-up modem • Connecting to a cable or DSL modem or to an Ethernet network • Turning your notebook on and off • Using the status indicators • Using the keyboard and the EZ Pad touchpad • Adjusting the - Gateway MX6650 | Gateway Platinum Edition User Guide - Page 26
for three hours, the battery may need to be recalibrated. For information on recalibrating the battery, see "Recalibrating the battery" on page 55. 20 www.gateway.com - Gateway MX6650 | Gateway Platinum Edition User Guide - Page 27
the AC adapter. Caution Make sure that you use the AC adapter that came with your notebook or one of the same type purchased from Gateway. Replace the power cord if it becomes damaged. The replacement cord must be of the same type and voltage rating as the original cord or - Gateway MX6650 | Gateway Platinum Edition User Guide - Page 28
replaceable or user-serviceable parts inside. The AC adapter has dangerous voltages that can cause serious injury or death. Contact Gateway about returning blue after three hours, contact Gateway Customer Care at support.gateway.com. Protecting from power source problems During a power surge, the - Gateway MX6650 | Gateway Platinum Edition User Guide - Page 29
cable into a telephone wall jack. The modem will not work with digital or PBX telephone lines. 3 Start your notebook, then start your communications program. www.gateway.com 23 - Gateway MX6650 | Gateway Platinum Edition User Guide - Page 30
of your notebook. 2 Insert the other end of the network cable into a cable modem, DSL modem, or Ethernet network jack. 3 Start your notebook. 24 www.gateway.com - Gateway MX6650 | Gateway Platinum Edition User Guide - Page 31
Power-Saving Settings" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. 3 If you are starting your notebook for the first time, follow the on-screen instructions to set up your notebook. www - Gateway MX6650 | Gateway Platinum Edition User Guide - Page 32
about changing the power button mode, see "Changing Power-Saving Settings" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. Turning off your notebook To turn off your notebook: 1 Click Start, then - Gateway MX6650 | Gateway Platinum Edition User Guide - Page 33
it. 2 Unplug the power cord and remove the battery for more than 10 seconds. As a part of the regular startup process, a program to check the disk status runs automatically. When the checks are finished, Windows starts. www - Gateway MX6650 | Gateway Platinum Edition User Guide - Page 34
. Important If none of the indicators are on, you may need to press FN+F1 to toggle the status lights on and off. 28 www.gateway.com - Gateway MX6650 | Gateway Platinum Edition User Guide - Page 35
Using the keyboard Your notebook features a full-size keyboard that functions the same as a desktop computer keyboard. Many of the keys have been assigned alternate functions, including shortcut keys for Windows, do not need to shut down the notebook to connect a USB keyboard. www.gateway.com 29 - Gateway MX6650 | Gateway Platinum Edition User Guide - Page 36
a specific action. Use these keys to type numbers when the numeric keypad is turned on. Press FN+ to turn on the numeric keypad. 1 30 www.gateway.com - Gateway MX6650 | Gateway Platinum Edition User Guide - Page 37
Standby mode. For more information, see "Changing Power-Saving Settings" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. Toggle the notebook display in the following order: ■ The LCD ■ An external - Gateway MX6650 | Gateway Platinum Edition User Guide - Page 38
or DVD track. Skip ahead one CD song or DVD track. Increase the brightness of the display. Decrease the brightness of the display. 32 www.gateway.com - Gateway MX6650 | Gateway Platinum Edition User Guide - Page 39
. Increase volume. For more information, see "Adjusting the volume" on page 37. Decrease volume. For more information, see "Adjusting the volume" on page 37. www.gateway.com 33 - Gateway MX6650 | Gateway Platinum Edition User Guide - Page 40
zone may vary from program to program. You can use the EZ-Pad left and right buttons below the touchpad to select objects. 34 www.gateway.com - Gateway MX6650 | Gateway Platinum Edition User Guide - Page 41
, and other touchpad settings, see "Changing the mouse or touchpad settings" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. To... Do this... Move the pointer on the screen. Select an object on - Gateway MX6650 | Gateway Platinum Edition User Guide - Page 42
to allow tapping on the touchpad to simulate clicking the left button. For more information, see "Changing the mouse or touchpad settings" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. 36 www - Gateway MX6650 | Gateway Platinum Edition User Guide - Page 43
key combinations" on page 31. Tips & Tricks For instructions on how to adjust the volume in Windows, see "Adjusting the Volume" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. www.gateway.com 37 - Gateway MX6650 | Gateway Platinum Edition User Guide - Page 44
. Warning In environments where the risk of interference to other devices or services is harmful or perceived as harmful, the option to use a wireless about using your notebook on a wireless network, see Gateway Notebook Networking Guide, which has been included with your notebook. 38 www - Gateway MX6650 | Gateway Platinum Edition User Guide - Page 45
Chapter 4 Using Drives and Ports • Using DVD drives • Using the media card reader • Using a PC Card • Viewing the display on a monitor or projector • Viewing the display on a television • Connecting a video camera to your notebook 39 - Gateway MX6650 | Gateway Platinum Edition User Guide - Page 46
features. Important Some music CDs have copy protection software. You may not be able to play these CDs on your notebook. Identifying drive types Your Gateway notebook may contain one of the following drive types. Look on the front of the drive for one or more of the following logos: If - Gateway MX6650 | Gateway Platinum Edition User Guide - Page 47
Inserting a CD or DVD [ Using the DVD drive Eject button Manual eject hole To insert a CD or DVD: 1 Press the eject button on the DVD drive. After the tray opens slightly, pull the so the name of the side you want to play is facing up. 3 Push the tray in until it is closed. www.gateway.com 41 - Gateway MX6650 | Gateway Platinum Edition User Guide - Page 48
playing DVDs, see "Using Windows Media Player" and "Using CyberLink PowerDVD" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. Creating CDs and DVDs You can use a CD and DVD burning program, Windows - Gateway MX6650 | Gateway Platinum Edition User Guide - Page 49
MP3 player, or cellular telephone. Memory card types The memory card reader supports Memory Stick®, Memory Stick Pro®, MultiMediaCard™, and Secure Digital™. Inserting a memory card: 1 Click Start, then click My Computer. 2 Double-click the drive letter (for example, the E: drive), then double-click - Gateway MX6650 | Gateway Platinum Edition User Guide - Page 50
a PCMCIA card slot). This slot accepts one Type II card. You do not need to restart your notebook when changing most cards because your notebook supports hot-swapping. Hot-swapping means that you can insert a PC Card while your notebook is running. If your PC Card does not work after hot - Gateway MX6650 | Gateway Platinum Edition User Guide - Page 51
does not appear on the taskbar, click the show hidden icons button. 2 Release the eject button by pressing the PC Card eject button once. www.gateway.com 45 - Gateway MX6650 | Gateway Platinum Edition User Guide - Page 52
presentations by connecting an external monitor or projector to your monitor (VGA) port. Your notebook supports simultaneous LCD and external display. Simultaneous display lets you control the presentation from your notebook and , see "Back" on page 13. 3 Turn on your notebook. 46 www.gateway.com - Gateway MX6650 | Gateway Platinum Edition User Guide - Page 53
the second monitor icon (labeled 2), then click Attached. 8 Click Apply. 9 Adjust properties such as Screen Resolution or Color Quality if necessary. 10 Click OK. www.gateway.com 47 - Gateway MX6650 | Gateway Platinum Edition User Guide - Page 54
end of the cable to the Video in jack on your television or VCR. 3 Turn on the television or VCR. 4 Start your notebook. 48 www.gateway.com - Gateway MX6650 | Gateway Platinum Edition User Guide - Page 55
/Double-click the Display icon. The Display Properties dialog box opens. 7 Click the Settings tab. 8 Click Advanced. The Multiple Monitors Properties dialog box opens. www.gateway.com 49 - Gateway MX6650 | Gateway Platinum Edition User Guide - Page 56
TV buttons are grayed out, your notebook has not detected the television. Make sure that the television is turned on and connected correctly. 50 www.gateway.com - Gateway MX6650 | Gateway Platinum Edition User Guide - Page 57
may need to change the video standard. For example, many televisions in Asia use PAL instead of NTSC. 2 Modify the settings, then click OK. www.gateway.com 51 - Gateway MX6650 | Gateway Platinum Edition User Guide - Page 58
to the IEEE 1394 port on the side of your notebook. Tips & Tricks For more information about editing video, see "Editing videos" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. 52 www - Gateway MX6650 | Gateway Platinum Edition User Guide - Page 59
Chapter 5 Managing Power • Checking and recharging the battery • Recalibrating the battery • Changing batteries • Extending the life of the battery 53 - Gateway MX6650 | Gateway Platinum Edition User Guide - Page 60
Properties dialog box. For more information, see "Changing advanced settings" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. ■ Look at the battery charge indicator (see "Front" on page 10: ■ LED - Gateway MX6650 | Gateway Platinum Edition User Guide - Page 61
box. For more information, see "Changing notebook power settings" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. Recalibrating the battery If your notebook unexpectedly goes into Standby mode - Gateway MX6650 | Gateway Platinum Edition User Guide - Page 62
ESC. The battery charge indicator now displays an accurate battery charge. If the battery charge indicator does not show an accurate charge, contact Gateway Customer Care. Changing batteries If your notebook is connected to AC power, you can change the battery while the notebook is turned on. If - Gateway MX6650 | Gateway Platinum Edition User Guide - Page 63
battery out of the notebook. 6 Slide a recharged battery into the notebook until it snaps into place. 7 Slide the battery lock to the locked position. www.gateway.com 57 - Gateway MX6650 | Gateway Platinum Edition User Guide - Page 64
information about using power management settings, see "Changing Power-Saving Settings" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. ■ Close the LCD panel to turn off the display while you are - Gateway MX6650 | Gateway Platinum Edition User Guide - Page 65
Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway in airports, look for them next to support pillars, in large areas such as boarding off. ■ Hibernate - (also called save to disk) writes all current memory (RAM) information to the - Gateway MX6650 | Gateway Platinum Edition User Guide - Page 66
...and you want to... ...then On Enter Standby mode Press FN+F3. On Enter Hibernate Click Start, then click mode (must be Turn Off Computer. Press and hold activated) SHIFT, then click Hibernate. In Standby or Hibernate mode Exit Standby or Hibernate mode Press the power button. 60 www - Gateway MX6650 | Gateway Platinum Edition User Guide - Page 67
Chapter 6 Upgrading Your Notebook • Adding and replacing memory • Replacing the hard drive 61 - Gateway MX6650 | Gateway Platinum Edition User Guide - Page 68
it to a bare metal part of your workbench or other grounded connection. ■ Touch a bare metal surface on your workbench or other grounded object. 62 www.gateway.com - Gateway MX6650 | Gateway Platinum Edition User Guide - Page 69
). The modules are available in various capacities and any module can be placed in the slot. Use only memory modules designed for your Gateway notebook for upgrading your memory. Memory bay To add or replace memory modules: 1 Follow the guidelines under "Preventing static electricity discharge" on - Gateway MX6650 | Gateway Platinum Edition User Guide - Page 70
Chapter 6: Upgrading Your Notebook 7 With a small Phillips screwdriver, remove the keyboard screw and put it in a safe place. Tips & Tricks The screw hole is marked with a K. Screw 64 www.gateway.com - Gateway MX6650 | Gateway Platinum Edition User Guide - Page 71
Adding or replacing memory 8 Loosen the six memory bay cover screws (these screws cannot be removed), then remove the memory bay cover. www.gateway.com 65 - Gateway MX6650 | Gateway Platinum Edition User Guide - Page 72
Chapter 6: Upgrading Your Notebook 9 If you are removing a module, gently press outward on the clip at each end of the memory module until the module tilts upward. 10 Pull the memory module out of the slot. 66 www.gateway.com - Gateway MX6650 | Gateway Platinum Edition User Guide - Page 73
, make sure that the notch in the module lines up with the tab in the memory bay. Important Use only memory modules designed for your Gateway notebook. 12 Gently push the module down until it clicks in place. 13 Replace the memory bay cover, then tighten the cover screws. 14 Replace - Gateway MX6650 | Gateway Platinum Edition User Guide - Page 74
Start, All Programs, System Recovery, then click Recovery Help Manual. 2 Print the Using Gateway System Recovery online guide for use in Step 19. 3 Back up any data you want to transfer to the new hard drive. For more information, see "Backing up files" in Using Your Computer which has been included - Gateway MX6650 | Gateway Platinum Edition User Guide - Page 75
. -OR- If you need to move the hard drive cover from your old hard drive to your new hard drive, go to Step 12. www.gateway.com 69 - Gateway MX6650 | Gateway Platinum Edition User Guide - Page 76
screws that secure the cover to the drive. 16 Slide the new hard drive kit into your notebook, then replace the cover screws. 70 www.gateway.com - Gateway MX6650 | Gateway Platinum Edition User Guide - Page 77
Insert the battery, then turn your notebook over. 18 Connect the power adapter, modem cable, and network cable, then turn on your notebook. 19 For instructions on installing Windows, your drivers, and your applications, see the Using Gateway System Recovery online guide you printed in Step 2. www - Gateway MX6650 | Gateway Platinum Edition User Guide - Page 78
Chapter 6: Upgrading Your Notebook 72 www.gateway.com - Gateway MX6650 | Gateway Platinum Edition User Guide - Page 79
Chapter 7 Maintaining Your Notebook • Caring for your notebook • Cleaning your notebook • Protecting your notebook from viruses • Updating Windows • Restoring your system 73 - Gateway MX6650 | Gateway Platinum Edition User Guide - Page 80
objects on top of it. The case, although strong, is not made to support extra weight. ■ When transporting your notebook, we recommend that you put it in Keep all liquids away from your notebook. When spilled onto computer components, almost any liquid can result in expensive repairs that gateway.com - Gateway MX6650 | Gateway Platinum Edition User Guide - Page 81
a damp cloth. Be careful not to drip any water into the vents. Do not attempt to clean dust from the inside of your notebook. www.gateway.com 75 - Gateway MX6650 | Gateway Platinum Edition User Guide - Page 82
cleaners. Cleaning CDs or DVDs Wipe from the center to the edge, not around in a circle, using a product made especially for the purpose. 76 www.gateway.com - Gateway MX6650 | Gateway Platinum Edition User Guide - Page 83
the virus definition update service. You received a free limited time subscription to the Norton Internet Security service when you purchased your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. Help and Support - Gateway MX6650 | Gateway Platinum Edition User Guide - Page 84
Chapter 7: Maintaining Your Notebook To scan for viruses: 1 Click Start, All Programs, Norton Internet Security, then click Norton Internet Security. Norton Internet Security opens. 2 Click Norton AntiVirus. 78 www.gateway.com - Gateway MX6650 | Gateway Platinum Edition User Guide - Page 85
a virus: 1 If Norton Internet Security finds a virus, follow all on-screen instructions to remove the virus. 2 Turn off your notebook and leave it off for at free limited time subscription to the Norton Internet Security service when you purchased your notebook. To update Norton www.gateway.com 79 - Gateway MX6650 | Gateway Platinum Edition User Guide - Page 86
. The LiveUpdate wizard opens. 4 Follow the on-screen instructions to update your Norton Internet Security program with the latest the on-screen instructions. Help and Support For more information about Windows Update in Windows XP, click Start, then click Help and Support. Type the keyword - Gateway MX6650 | Gateway Platinum Edition User Guide - Page 87
Follow the on-screen instructions. Help and Support For more information about System Restore, click Start, then click Help and Support. Type the keyword System Start, All Programs, System Recovery, then click Application & Driver Recovery. 2 Follow the on-screen instructions. www.gateway.com 81 - Gateway MX6650 | Gateway Platinum Edition User Guide - Page 88
Notebook Restoring your notebook to the original configuration If Windows does not start or if the two previous procedures do not correct the problem, you may need to restore your notebook to the original configuration. To restore your notebook to the original configuration: 1 Turn on your notebook - Gateway MX6650 | Gateway Platinum Edition User Guide - Page 89
Chapter 8 Troubleshooting • Troubleshooting typical hardware and software problems • Getting telephone support • Using automated troubleshooting systems 83 - Gateway MX6650 | Gateway Platinum Edition User Guide - Page 90
Safety guidelines While troubleshooting your notebook, follow these safety guidelines: ■ Never remove any screws, then replace the battery before you start your notebook. Warning Do not try to troubleshoot your problem if power cords or plugs are damaged, if your notebook was dropped, or if the - Gateway MX6650 | Gateway Platinum Edition User Guide - Page 91
instruction. ■ If an error occurs in a program, see the program's printed documentation or the online help. Help and Support For more information about troubleshooting, click Start, then click Help and Support. Type the keyword troubleshooting in the Search box , then click the arrow. www.gateway - Gateway MX6650 | Gateway Platinum Edition User Guide - Page 92
104. Battery Battery troubleshooting is covered under "Power" on page 102. CD drives CD drive troubleshooting is covered under "DVD drives" on page 88. Device installation You have computer problems after adding a (IRQ). All IRQs and their hardware assignments are displayed. 86 www.gateway.com - Gateway MX6650 | Gateway Platinum Edition User Guide - Page 93
dialog box. Tips & Tricks For instructions on changing the screen resolution, see "Adjusting the screen resolution" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. The text on the display - Gateway MX6650 | Gateway Platinum Edition User Guide - Page 94
8: Troubleshooting ■ Change the display settings. Tips & Tricks For instructions on changing the display settings, see "Adjusting the screen and desktop settings" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway - Gateway MX6650 | Gateway Platinum Edition User Guide - Page 95
is turned up. Tips & Tricks For instructions on how to adjust the volume control in Windows, see "Adjusting the volume" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. ■ Make sure that Mute - Gateway MX6650 | Gateway Platinum Edition User Guide - Page 96
Troubleshooting a DVD player program has been installed on your notebook. Tips & Tricks For instructions on playing a DVD, see "Playing a DVD" on page 42. A DVD want to turn on your notebook, manually eject the disc by inserting an opened paper clip into the manual eject hole. See "Inserting a CD - Gateway MX6650 | Gateway Platinum Edition User Guide - Page 97
from the hard drive using Disk Cleanup. Tips & Tricks For instructions on deleting unnecessary files, see "Using Disk Cleanup" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. ■ Empty the Recycle - Gateway MX6650 | Gateway Platinum Edition User Guide - Page 98
checking program. Tips & Tricks For instructions on fixing hard drive problems, see "Checking the hard drive for errors" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. The hard drive cannot be - Gateway MX6650 | Gateway Platinum Edition User Guide - Page 99
not have a problem with your modem. For more information, see "Modem (dial-up)" on page 95. ■ Make sure that your account with your Internet service provider (ISP) is set up correctly. Contact your ISP technical support for help. Help and Support For more information about troubleshooting Internet - Gateway MX6650 | Gateway Platinum Edition User Guide - Page 100
Troubleshooting ■ Make sure that your account with your Internet service provider (ISP) is set up correctly. Contact your ISP for technical support is turned on. See "System key combinations" on page 31 for instructions on turning off your numeric keypad. Memory You see a "Memory error .gateway.com - Gateway MX6650 | Gateway Platinum Edition User Guide - Page 101
troubleshooting memory errors, click Start, then click Help and Support. Type the keyword memory error in the Search box , then click the arrow. Memory card reader Drive letter for the memory card slot does not appear in the My Computer telephone into the telephone wall jack. www.gateway.com 95 - Gateway MX6650 | Gateway Platinum Edition User Guide - Page 102
8: Troubleshooting ■ If you have additional telephone services such as call waiting, call messaging, or voice mail, make sure that all messages are cleared and call waiting is disabled before using the modem. Contact your telephone service to get the correct code to temporarily disable the service - Gateway MX6650 | Gateway Platinum Edition User Guide - Page 103
location). If you can connect on this line, call your telephone service to fix the original line. ■ Try connecting with the modem at support. ■ See if the modem works with a different communications program. The problem may be with just one program. ■ Review the troubleshooting gateway.com 97 - Gateway MX6650 | Gateway Platinum Edition User Guide - Page 104
telephone cables do not meet required cable standards and may cause problems with the modem connection. ■ Shut down and restart your notebook and Support For more information about modem troubleshooting, click Start, then click Help and Support. Type the keyword modem troubleshooting in gateway.com - Gateway MX6650 | Gateway Platinum Edition User Guide - Page 105
Troubleshooting communication protocols. You may hear unusual handshaking sounds when the modems first connect. If the handshaking sounds are too loud works erratically ■ Clean the mouse. ■ Some mouse pad patterns "confuse" optical mice. Try the mouse on a different surface. www.gateway.com 99 - Gateway MX6650 | Gateway Platinum Edition User Guide - Page 106
8: Troubleshooting Networks You cannot see the other computers on your wired Ethernet network ■ Make sure that your Ethernet cable is plugged into the Ethernet jack on your computer. Make sure that the other end is plugged into a router or cable or DSL modem. ■ Make sure that all computers are - Gateway MX6650 | Gateway Platinum Edition User Guide - Page 107
with no easy way to recover a forgotten password. You must return your notebook for repair. Call Gateway Customer Care for instructions. PC Cards You installed a PC Card and now your notebook is having problems ■ Make sure that you have correctly installed required software for the PC Card. For more - Gateway MX6650 | Gateway Platinum Edition User Guide - Page 108
Chapter 8: Troubleshooting ■ Make sure that the PC Card you installed is not causing a system resource Power-Saving Settings" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. ■ Make sure that the - Gateway MX6650 | Gateway Platinum Edition User Guide - Page 109
Printer Troubleshooting The printer will not turn on ■ Make sure that the printer is online. Many default printer, then click Set as Default Printer. ■ Reinstall the printer driver. See the guide that came with your printer for instructions on installing the printer driver. www.gateway.com 103 - Gateway MX6650 | Gateway Platinum Edition User Guide - Page 110
to Use Printer Offline, click Use Printer Offline to clear the check mark. Help and Support For more information about printer troubleshooting, click Start, then click Help and Support. Type the keyword printer troubleshooter in the Search box , then click the arrow. ■ Wait until files have been - Gateway MX6650 | Gateway Platinum Edition User Guide - Page 111
Troubleshooting ■ Make sure that the Windows volume control is turned up. Tips & Tricks For instructions on how to adjust the volume control in Windows, see "Adjusting the volume" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, - Gateway MX6650 | Gateway Platinum Edition User Guide - Page 112
Chapter 8: Troubleshooting Tips & Tricks For instructions on how to adjust the touchpad settings, see "Changing the mouse or touchpad settings" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. - Gateway MX6650 | Gateway Platinum Edition User Guide - Page 113
Telephone numbers Gateway offers a wide range of customer service, customer care, and information services. Automated troubleshooting system Service description How to reach Use an automated menu system and your telephone 800-846-2118 keypad to find answers to common problems. www.gateway.com - Gateway MX6650 | Gateway Platinum Edition User Guide - Page 114
, additional product information and online documentation for Gateway-supplied hardware can be found in our Web site's Documentation Library. ■ This user guide and the Using Your Computer guide. ■ The software publisher's Web site. Help and Support For more how-to information about Windows, click - Gateway MX6650 | Gateway Platinum Edition User Guide - Page 115
Telephone support Tutoring Answers by GatewaySM is a fee-based telephone service that provides answers to all of your "How do I" questions on Gateway computers. For more information, go to www.gateway.com/answers. Training Gateway provides the following computer-based training: Resource Service - Gateway MX6650 | Gateway Platinum Edition User Guide - Page 116
Chapter 8: Troubleshooting 110 www.gateway.com - Gateway MX6650 | Gateway Platinum Edition User Guide - Page 117
Appendix A Safety, Regulatory, and Legal Information • Safety information • Regulatory statements • Environmental information • Notices 111 - Gateway MX6650 | Gateway Platinum Edition User Guide - Page 118
notebook and in the documentation are followed. Warning Always follow these instructions to help guard against personal injury and damage to your Gateway notebook. Setting up your notebook ■ Read and follow all instructions marked on the notebook and in the documentation before you operate your - Gateway MX6650 | Gateway Platinum Edition User Guide - Page 119
servicing to qualified personnel if: ■ The power cord or plug is damaged. ■ Liquid has been spilled into the notebook. ■ The notebook does not operate properly when the operating instructions in radio frequency safety standards and recommendations, Gateway believes these devices are safe for use. - Gateway MX6650 | Gateway Platinum Edition User Guide - Page 120
the notebook is fully assembled. Caution Wireless devices are not user serviceable. Do not modify them in any way. Modification to a wireless device will void the authorization to use it. Please contact Gateway for service. Caution Only use drivers approved for the country in which the device - Gateway MX6650 | Gateway Platinum Edition User Guide - Page 121
. Do not modify them in any way. Modification to a wireless device will void the authorization to use it. Contact Gateway for service. Caution The transmitting device embedded in this notebook may not be used with any antenna other than the one provided with the notebook. Caution In - Gateway MX6650 | Gateway Platinum Edition User Guide - Page 122
energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio or television reception. However, there operation. Caution Changes or modifications not expressly approved by Gateway could void the FCC compliance and negate your authority to - Gateway MX6650 | Gateway Platinum Edition User Guide - Page 123
is Part 68-compliant. See installation instructions for details. The Ringer Equivalence service may be required. The telephone company may request that you disconnect the equipment until the problem it unlawful for any person to use a computer or other electronic device to send any gateway.com 117 - Gateway MX6650 | Gateway Platinum Edition User Guide - Page 124
of the device. Caution To prevent radio interference to licensed service or co-channel Mobile Satellite systems, this device is intended to a wireless device will void the authorization to use it. Contact Gateway for service. Caution The transmitting device embedded in this notebook may not be - Gateway MX6650 | Gateway Platinum Edition User Guide - Page 125
acceptable method of connection. In some cases, the inside wiring associated with a single-line individual service may be extended by means of a certified connector assembly. The customer should be aware that compliance Equivalence Numbers of all the devices does not exceed 5. www.gateway.com 119 - Gateway MX6650 | Gateway Platinum Edition User Guide - Page 126
servicing, contact an authorized service location. Warning Use of controls or adjustments or performance of procedures other than those specified in this manual , Gateway has determined that this product meets the ENERGY STAR guidelines for energy efficiency when used with a computer equipped - Gateway MX6650 | Gateway Platinum Edition User Guide - Page 127
. Call Gateway to see if this program is available in your area. ■ If you need further assistance in recycling, reusing, or trading in your "end of life" product, you may contact us at the Customer Care number listed in your product's user guide and we will be glad to help you with - Gateway MX6650 | Gateway Platinum Edition User Guide - Page 128
. No part of it may be reproduced or transmitted by any means or in any form, without prior consent in writing from Gateway. The information in this manual has been carefully checked and is believed to be accurate. However, changes are made periodically. These changes are incorporated in newer - Gateway MX6650 | Gateway Platinum Edition User Guide - Page 129
37 next button 32 pause button 32 play button 32 stop button 32 troubleshooting 104 volume down button 33 volume up button 33 audio CD cleaning 76 44 troubleshooting memory card 95 troubleshooting PC Card 101 types of memory cards supported 43 carrying case 17 CD cleaning 76 www.gateway.com 123 - Gateway MX6650 | Gateway Platinum Edition User Guide - Page 130
of Authenticity 16 cleaning audio CD 76 case 75 CD 76 computer exterior 75 computer screen 76 DVD 76 keyboard 76 LCD panel 76 screen 76 48 USB 12 VGA 13, 46 video camera 12 copyright notice 122 customer service sales 108 CyberLink PowerDVD 42 D default printer 103 dial-up modem 23 digital - Gateway MX6650 | Gateway Platinum Edition User Guide - Page 131
87 documentation Gateway Web site 3 help 5 Help and Support 5 online help 7 Using Your Computer 7 double-clicking 35 dragging 36 drivers updating 3 drives DVD/CD-RW 11, 40 DVD±RW 11, 40 hard drive 14, 68 identifying drive types 40 multi-format DVD±RW 11, 40 replacing hard drive 68 troubleshooting 88 - Gateway MX6650 | Gateway Platinum Edition User Guide - Page 132
68 memory 63 PC Card 44 Internet troubleshooting 92, 97 IRQ conflicts 86 J jacks cleaning 76 connecting 29 features 29 locating 15 troubleshooting 94 USB port 12 keys application 30 arrow cleaning 76 release latch 10 switching display 31 troubleshooting 87 LCD/CRT system key 31 lock Kensington cable - Gateway MX6650 | Gateway Platinum Edition User Guide - Page 133
supported 43 using 43 microphone jack 10 Microsoft Certificate of Authenticity 16 model number 16 modem cable 24 connecting 23, 24 DSL 24 jack 13, 23 troubleshooting mouse troubleshooting 99 network jack 13, 24 troubleshooting 100 networking turning off 44 troubleshooting 101 PCMCIA card See - Gateway MX6650 | Gateway Platinum Edition User Guide - Page 134
Support 6 security features Kensington cable lock 11 serial number 16, 17 setting up safety precautions 112 shortcut menus accessing 36 shortcuts opening menu 36 shutting down notebook 26, 27 SO-DIMM See memory sound adjusting 33, 37 controls 37 muting 33, 37 troubleshooting 104 128 www.gateway - Gateway MX6650 | Gateway Platinum Edition User Guide - Page 135
T technical support automated troubleshooting 107 Support 17 Technical Support 108 tips before contacting 106 tutorial service 108 telephone support 106 television 35 training CD 109 classroom 109 Gateway Learning Libraries 109 Learn With Gateway 109 troubleshooting audio 104 automated system 107 - Gateway MX6650 | Gateway Platinum Edition User Guide - Page 136
area 87 screen resolution 87 sound 104 status indicators 105 technical support 106 telephone support 106 touchpad 105 video 106 Web site connection speed 93 controls 37 muting 33, 37 system keys 33 troubleshooting 104 W waking up notebook 26 Web site Gateway 3 Windows key 30 Product Key Code 16 - Gateway MX6650 | Gateway Platinum Edition User Guide - Page 137
- Gateway MX6650 | Gateway Platinum Edition User Guide - Page 138
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