Gateway NV57H Generic User Guide - Page 88

If nothing else has solved the problem and you want to reset your system to factory condition, see "Returning your system to its factory condition" on page 88. Types of recovery Recovering pre-installed software and drivers As a troubleshooting step, you may need to reinstall the software and device drivers that came pre-installed on your computer from the factory. You can recover using either your hard drive or the backup you have created. • New software - If you need to recover software that did not come pre-installed on your computer, you need to follow that software's installation instructions. • New device drivers - If you need to recover device drivers that did not come pre-installed on your computer, follow the instructions provided with the device. To recover your pre-installed software and drivers: 1. Click on Start > All Programs > Gateway, then click on Gateway Recovery Management. Gateway Recovery Management opens. - OR If you are recovering from your driver and application recovery backup, insert it into the disc drive, then go to Step 3 after the Gateway Application Recovery main menu opens. 86