HP 1018 Service Manual - Page 102

Troubleshooting, Table 6-3

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Table 6-3 Solving print-quality problems (continued) Output pages are blank. Cause Solution The tape was not removed from the print cartridge. Remove the print cartridge, remove the tape, and reinstall the print cartridge. The print cartridge is out of toner. Replace the print cartridge The high-voltage connection between the printer and the print cartridge has been interrupted. Perform a High-voltage-contacts check on page 110. The laser/scanner shutter lever is not installed correctly or is broken. If the ECU was recently replaced, make sure that the laser/ scanner shutter lever was inserted correctly through the plastic guide in the sheet-metal ECU cover when the cover was reinstalled. See Engine control unit (ECU) assembly on page 80. If the laser/scanner shutter is broken, replace the printer. See Printer exchange/parts on page 120. Parts of the page around the edges are not printing. Cause Solution The printer cannot print all the way to the edge of the paper. The printer has minimum margins on each edge of approximately 6 mm (0.25 inch). To make the image fit into this printable area, slightly reduce the size of the image. Open the Printer Properties dialog box, and then select Printing Preferences. Select the Effects tab and then click on the Print Document On check box in the Fit to Page area of the dialog box. if the a page size other than Letter is used, select the appropriate page size from the drop down menu. Click OK to close the Printing Preferences dialog box, and then click OK again to close the Printer properties dialog box. The reduction setting is incorrect. To make changes to the reduction settings, open the Printer Properties dialog box, and then select Printing Preferences. Select the Effects tab and then change the reduction settings in the Fit to Page area of the dialog box. Click OK to close the Printing Preferences dialog box, and then click OK again to close the Printer properties dialog box. The paper-size setting is incorrect. To make a change to the paper-size settings, open the Printer Properties dialog box, and then select Printing Preferences. Select the correct paper-size setting from the Size is drop down menu. Click OK to close the Printing Preferences dialog box, and then click OK again to close the Printer properties dialog box. 94 Chapter 6 Troubleshooting ENWW

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Output pages are blank.
Cause
Solution
The tape was not removed from the print cartridge.
Remove the print cartridge, remove the tape, and reinstall
the print cartridge.
The print cartridge is out of toner.
Replace the print cartridge
The high-voltage connection between the printer and the
print cartridge has been interrupted.
Perform a
High-voltage-contacts
check
on
page
110
.
The laser/scanner shutter lever is not installed correctly or is
broken.
If the ECU was recently replaced, make sure that the laser/
scanner shutter lever was inserted correctly through the
plastic guide in the sheet-metal ECU cover when the cover
was reinstalled. See
Engine
control
unit
(ECU)
assembly
on
page
80
.
If the laser/scanner shutter is broken, replace the printer.
See
Printer
exchange/parts
on
page
120
.
Parts of the page around the edges are not printing.
Cause
Solution
The printer cannot print all the way to the edge of the paper.
The printer has minimum margins on each edge of
approximately 6 mm (0.25 inch).
To make the image fit into this printable area, slightly reduce
the size of the image. Open the
Printer Properties
dialog
box, and then select
Printing Preferences
. Select the
Effects
tab and then click on the
Print Document On
check
box in the
Fit to Page
area of the dialog box. if the a page
size other than
Letter
is used, select the appropriate page
size from the drop down menu. Click
OK
to close the
Printing Preferences
dialog box, and then click
OK
again
to close the
Printer properties
dialog box.
The reduction setting is incorrect.
To make changes to the reduction settings, open the
Printer
Properties
dialog box, and then select
Printing
Preferences
. Select the
Effects
tab and then change the
reduction settings in the
Fit to Page
area of the dialog box.
Click
OK
to close the
Printing Preferences
dialog box, and
then click
OK
again to close the
Printer properties
dialog
box.
The paper-size setting is incorrect.
To make a change to the paper-size settings, open the
Printer Properties
dialog box, and then select
Printing
Preferences
. Select the correct paper-size setting from the
Size is
drop down menu. Click
OK
to close the
Printing
Preferences
dialog box, and then click
OK
again to close
the
Printer properties
dialog box.
Table 6-3
Solving print-quality problems (continued)
94
Chapter 6
Troubleshooting
ENWW