HP 110-023w Quick Setup Guide - Windows 8 - Page 18

Power, Display monitor

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Power Symptom Possible solution Computer does not turn off when the Power button is pressed. Press and hold the Power button until the computer turns off. Check Power Settings. Computer shuts ● down ● automatically. The computer might be in an exceedingly hot environment. Let it cool down. Ensure that computer air vents are not blocked and that the internal fan is running - see Cleaning procedures on page 9. (Your computer might not have an internal fan.) Display (monitor) Symptom Possible solution Screen is blank, and monitor power light is not lit. Reconnect the power plug to the back of the monitor and to the wall outlet. Press the Power button on the monitor. Screen is blank. Press the space bar on the keyboard or move the mouse to make the screen display visible again. Press the Sleep button (select models only), or Esc on the keyboard, to resume from Sleep mode. Press the Power button to turn on the computer. Inspect the monitor video connector for bent pins: ● If any of the pins are bent, replace the monitor connector cable. ● If no pins are bent, reconnect the monitor connector cable to the computer. If you have a multi-monitor setup, refer to Setting up multiple displays on page 7. 12 Chapter 5 Troubleshooting

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Power
Symptom
Possible solution
Computer does
not turn off
when the Power
button is
pressed.
Press and hold the Power button until the computer turns off. Check Power Settings.
Computer shuts
down
automatically.
●
The computer might be in an exceedingly hot environment. Let it cool down.
●
Ensure that computer air vents are not blocked and that the internal fan is running —
see
Cleaning procedures
on page
9. (Your computer might not have an internal fan.)
Display (monitor)
Symptom
Possible solution
Screen is blank,
and monitor power
light is not lit.
Reconnect the power plug to the back of the monitor and to the wall outlet.
Press the Power button on the monitor.
Screen is blank.
Press the space bar on the keyboard or move the mouse to make the screen display
visible again.
Press the Sleep button (select models only), or Esc on the keyboard, to resume from
Sleep mode.
Press the Power button to turn on the computer.
Inspect the monitor video connector for bent pins:
●
If any of the pins are bent, replace the monitor connector cable.
●
If no pins are bent, reconnect the monitor connector cable to the computer.
If you have a multi-monitor setup, refer to
Setting up multiple displays
on page
7.
12
Chapter 5
Troubleshooting