HP 220mx HP SureStore 300mx/600mx/700mx Optical Jukebox User's Guide - Page 69

Problem, What to

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Operating the Jukebox Operating the Jukebox Troubleshooting Problem What to do No display messages. • Ensure that the power cord is connected. • Ensure that the power switch is ON. • Power cycle the jukebox.* • If steps above are unsuccessful, call your service representative. Changed the drive ID but the new ID isn't recognized. Some computers require a restart to recognize new SCSI IDs. • Ensure the SCSI bus is inactive and restart your host computer. Forgot your password. • Enter the default password (000 000 000). • If the default password is not accepted, call your service representative. Disk inserted in the mailslot but LOAD ERROR or FAILED displays. • Press CANCEL. Insert the disk in the mailslot again. See "Loading an Optical Disk into the Jukebox" in this chapter for the correct disk loading orientation. • If the light bar on the front panel is orange, cycle power to the jukebox.* Try to load the disk again when READY displays. • If the disk is in the mailslot correctly and these error messages repeat, call your service representative. Disk inserted in the mailslot but RESERVED displays The SECURE configuration is set. Disks cannot be loaded. • If appropriate, change this setting. See "Setting an Operating Configuration" in this chapter. The current administration password is required. *Ensure that the SCSI bus is inactive before removing power to the jukebox. Removing power to a device on an active SCSI bus can cause data loss and/or problems with the SCSI interface. Chapter 3 3-35

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Chapter 3
3-35
Operating the Jukebox
Troubleshooting
Operating the
Jukebox
No display messages.
Ensure that the power cord is connected.
Ensure that the power switch is ON.
Power cycle the jukebox.*
If steps above are unsuccessful, call your service
representative.
Changed the drive ID but
the new ID isn't
recognized.
Some computers require a restart to recognize new
SCSI IDs.
Ensure the SCSI bus is inactive and restart your
host computer.
Forgot your password.
Enter the default password (
000 000 000
).
If the default password is not accepted, call your
service representative.
Disk inserted in the
mailslot but
LOAD
ERROR
or
FAILED
displays.
Press
CANCEL
. Insert the disk in the mailslot
again. See
Loading an Optical Disk into the
Jukebox
in this chapter for the correct disk
loading orientation.
If the light bar on the front panel is orange, cycle
power to the jukebox.* Try to load the disk again
when
READY
displays.
If the disk is in the mailslot correctly and these
error messages repeat, call your service
representative.
Disk inserted in the
mailslot but
RESERVED
displays
The
SECURE
configuration is set. Disks cannot be
loaded.
If appropriate, change this setting. See
Setting
an Operating Configuration
in this chapter. The
current administration password is required.
*Ensure that the SCSI bus is inactive before removing power to the jukebox.
Removing power to a device on an active SCSI bus can cause data loss and/or
problems with the SCSI interface.
Problem
What to do