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HP 2300dn HP LaserJet 2300 printer - User Guide - Page 125

Contacting HP, Getting support - free laserjet

UPC - 808736471220

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Contacting HP This section provides information regarding how to contact HP to obtain product support (using the Internet or telephone) or to obtain additional service and extended support. It also contains information for contacting the HP fraud hotline if you suspect that the HP supply you purchased is not a genuine HP supply. Getting support This section provides information for getting support from HP by using HP websites or by telephone. Technical support websites Support for the HP LaserJet 2300 series printers Answers to frequently asked questions for your specific printer http://www.hp.com/support/lj2300 HP Customer Care Online Printer drivers, support documentation, and answers to frequently asked questions http://www.hp.com/support HP Technical Training Classes and schedules USA: http://www.partner.americas.hp.com Latin America: http://www.conecta.latinamerica.hp.com Parts Parts information http://www.hp.com/hps/parts http://partsurfer.hp.com Telephone support HP provides free telephone support during the product warranty period. When you call, you will be connected to a responsive team waiting to help you. For the number you should call in your country/region, see the support sheet that came in the box with your product. Before calling, have the following information available: product name (for example, HP LaserJet 2300 printer) product serial number (found on the inside edge of the printer, under the top cover) date that you purchased the product and a description of the problem you are experiencing a printed configuration page (see "Configuration page" on page 72) Before you call, try these basic troubleshooting measures: Test your software installation. Attempt to print a test page from your program. Try reinstalling the software. If reinstalling the software does not correct the problem, see the Readme file on the CD-ROM that came in the printer box, or call the telephone number for your country/region listed on the support flyer that came in the printer box. You can also find answers to frequently asked questions at the following website: http://www.hp.com/support/lj2300. ENWW Contacting HP 123

Section	Page
Printer basics	9
Printer configurations	10
Printer features	11
Printer software	13
Operating systems and printer components	14
Printer drivers	16
Software for Macintosh computers	17
Installing the printing system software	18
Installing Windows printing system software for direct connections	18
Installing Windows printing system software for networks	19
Installing Macintosh printing system software for networks	20
Installing Macintosh printing system software for direct connections	21
Installing the software after the parallel or USB cable has been connected	22
Uninstalling the software	23
Control panel	24
Control panel layout	24
Using the printer Help system	27
Printing control panel menus	27
Changing control panel settings	27
Interface ports	28
Printing tasks	29
Purchasing paper and other media	30
Media input options	31
Tray1 media sizes	31
Tray2 (250sheet tray) paper sizes	32
Tray3 (500sheettray) paper sizes	32
Loading trays	33
Loading tray1 (multipurpose tray)	33
Loading tray2 (250sheettray) or optional 250sheettray in tray3 position	34
Loading tray3 (500sheettray)	36
Media output options	37
Printing on special media	38
Printing on envelopes	39
Printing on labels	41
Printing on transparencies	42
Printing on customsized media or cardstock	43
Printing on letterhead, prepunched, or preprinted paper (singlesided)	44
Printing on both sides (duplexing)	45
Canceling a print job	48
Using the printer driver	49
Changing the settings for a print job	49
Changing default settings	50
Using printerdriver features	51
Printing watermarks	51
Printing multiple pages on one sheet of paper	52
Setting a custom paper size	52
Using EconoMode (draft) printing	53
Choosing printquality settings	53
Using reduce/enlarge options	54
Selecting a paper source	54
Printing by type and size of media	55
Printing a cover or different first page	56
Adding a blank page or back cover to the end of a print job	57
Adding a blank page to the beginning of all print jobs (job separator page)	57
Using job-storage features	59
Proofing and holding a job	59
Deleting a held job	60
Printing a private job	60
Deleting a private job	61
Managing and maintaining the printer	63
Using the embeddedWebserver	64
Opening the embedded Web server	64
Information tab	65
Settings tab	65
Networking tab	65
Other links	66
Using HPWebJetadmin software	66
Using Printer Status and Alerts	67
Managing and configuring printer drivers	68
HP Web Jetadmin software plugin	68
Customization utility	69
Managing the print cartridge	70
HPprint cartridges	70
NonHP print cartridges	70
Printcartridge authentication	70
Printcartridge storage	70
Printcartridge life expectancy	71
Checking the supply level	71
Cartridge low and cartridge out conditions	72
Configuring email alerts	73
Checking the printer configuration	74
Menu map	74
Configuration page	74
Supplies status page	76
PS or PCL font list	78
Cleaning the printer	79
Cleaning the outside	79
Cleaning the paper path and printcartridge areas	80
Cleaning the fuser	81
Problem solving	83
Troubleshooting checklist	84
Troubleshooting general printing problems	85
Printing special pages	89
Understanding printer messages	90
Using the printer online Help system	90
Resolving persistent messages	90
Interpreting controlpanel messages	91
Clearing jams	99
Typical jam locations	99
Printcartridge area	100
Tray2 or tray3 paperfeed area	101
Output areas	102
Duplexer area	103
Troubleshooting printquality problems	104
Printquality checklist	104
Image defect examples	105
Troubleshooting network printing problems	109
Troubleshooting common Windows problems	110
Troubleshooting common Macintosh problems	111
Troubleshooting common PostScript problems	116
Service and support	117
Ordering parts, accessories, and supplies	118
Ordering directly from HP	118
Ordering through service or support providers	118
Ordering directly through the embeddedWebserver (for printers with network connection)	118
Ordering directly through the printer software (for printers directly connected to a computer)	119
Part numbers	120
Contacting HP	125
Getting support	125
Obtaining extended service and support	126
Contacting the HPfraud hotline	126
Guidelines for repacking the printer	127
Service information form	128
HP maintenance agreements	129
Warranty information	130
HewlettPackard limited warranty statement	131
Extended warranty	132
Limited warranty for print cartridge life	132
Specifications	133
Printer specifications	134
Physical specifications	134
Electrical specifications	134
Power consumption	134
Acoustic emissions	135
Operating environment	135
Media specifications	136
Supported sizes of media	136
Guidelines for using paper	138
Paper specifications	139
Printing and paper storage environment	140
Envelopes	141
Labels	143
Transparencies	143
Control panel menus	145
Retrieve Job menu	146
Information menu	147
Paper Handling menu	148
Configure Device menu	150
Printing submenu	150
PCL submenu	152
Print Quality submenu	153
System Setup submenu	156
I/O submenu	159
Resets submenu	162
Diagnostics menu	163
Service menu	163
Printer memory and expansion	165
Printer memory	166
Installing memory	167
Checking memory installation	169
Installing an HPJetdirect EIO card	170
Printer commands	171
Understanding PCL printer command syntax	172
Combining escape sequences	172
Entering escape characters	173
Selecting PCL 5e fonts	173
Common PCL 5e printer commands	174
Regulatory information	177
FCC regulations	177
Environmental product stewardship program	178
Declarations of conformity	180
Declaration of Conformity	180
Canadian DOC regulations	181
Regulatory and safety statements	182
Laser safety statement	182
LED safety statement	182
Japanese VCCI statement	182
Korean EMI statement	182
Laser statement for Finland	183
Index	185
Symbols	185
Numerics	185
A	185
B	185
C	185
D	186
E	187
F	187
G	187
H	187
I	188
J	188
K	188
L	188
M	189
N	189
O	189
P	190
Q	191
R	191
S	191
T	192
U	193
V	193
W	193

Match case Limit results 1 per page

ENWW

Contacting HP

123

Contacting HP

This section provides information regarding how to contact HP to obtain product support (using

the Internet or telephone) or to obtain additional service and extended support. It also contains

information for contacting the HP fraud hotline if you suspect that the HP supply you purchased

is not a genuine HP supply.

Getting support

This section provides information for getting support from HP by using HP websites or by

telephone.

Technical support websites

Telephone support

HP provides free telephone support during the product warranty period. When you call, you will

be connected to a responsive team waiting to help you. For the number you should call in your

country/region, see the support sheet that came in the box with your product. Before calling,

have the following information available:

product name (for example, HP LaserJet 2300 printer)

product serial number (found on the inside edge of the printer, under the top cover)

date that you purchased the product and a description of the problem you are experiencing

a printed configuration page (see

“Configuration page” on page 72

)

Before you call, try these basic troubleshooting measures:

Test your software installation. Attempt to print a test page from your program.

Try reinstalling the software.

If reinstalling the software does not correct the problem, see the Readme file on the

CD-ROM that came in the printer box, or call the telephone number for your country/region

listed on the support flyer that came in the printer box.

You can also find answers to frequently asked questions at the following website:

http://www.hp.com/support/lj2300

Support for the

HP LaserJet 2300 series

printers

Answers to frequently asked

questions for your specific

printer

http://www.hp.com/support/lj2300

HP Customer Care Online

Printer drivers, support

documentation, and answers to

frequently asked questions

http://www.hp.com/support

HP Technical Training

Classes and schedules

USA:

http://www.partner.americas.hp.com

Latin America:

http://www.conecta.latinamerica.hp.com

Parts

Parts information

http://www.hp.com/hps/parts

http://partsurfer.hp.com