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HP 2500c Service Manual

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HP 2500c | Service Manual - Page 1
HP 2500C Series Printer Service and Support Manual
HP 2500c | Service Manual - Page 2
for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance or use of this material. No part of this document may be photocopied, reproduced, or translated to another language without the prior written consent of Hewlett-Packard Company. ii
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Print Cartridge 1-33 Media 1-34 Other Accessories 1-35 Replaceable Parts 1-35 Warranty and Support 1-36 Hewlett-Packard Limited Warranty Statement 1-37 Extent of Limited Warranty 1-37 Limitations of Warranty 1-38 Limitations of Liability 1-39 Obtaining Printer Drivers 1-40 Service Support
HP 2500c | Service Manual - Page 4
Using the Control Panel 2-1 Control Panel Layout 2-1 Indicator Lights 2-3 Settings and Defaults 2-4 Restoring Factory Defaults 2-7 Control Panel Menus 2-8 Paper Handling Menu 2-9 Diagnostics Menu 2-11 Information Menu 2-12 Self-Test Menu 2-13 Print Quality Menu 2-14 Printing Menu 2-15
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Rear Manual Feed 3-7 Paper Behavior 3-8 Print Job Selected Tray 2 3-8 Print Job Selected Tray 3 3-8 Print Job Selected Autoselect 3-9 Print Job Selected Manual Feed 3-9 Unexpected Paper Size 3-9 Printer is Idle 3-9 Printer is Printing from Tray 1 or Tray 2 3-9 Printer is Printing from Tray
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Introduction 6-1 Part Numbers 6-2 Ink Cartridge and Printhead Specifications 6-3 Thermal InkJet Technology 6-4 Paper Paths and Components 6-6 Chassis 6-6 Output Management 6-7 Output Mechanism 6-8 Swivel PCA 6-18 Dual Bin Pick and Feed Mechanism 6-21 HP 2500C Electronics 6-24 HP 2500C PCA
HP 2500c | Service Manual - Page 7
Printer Components and Disassembly........ 7-3 Replacement of Parts 7-4 Removing the PCA 7-4 Installing the PCA 7-6 Removing the Service Station 7-7 Installing the Service Stations 7-9 Removing the LED PCA 7-10 Installing the LED PCA 7-12 Removing the LCD Panel 7-13 Installing the LCD Panel
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LED or LCD 8-6 Unrecoverable Error Messages 8-9 Print Quality 8-11 Broken or Missing Parts 8-12 No Pick or Multiple Pick or Other Mechanism Problems 8-13 Troubleshooting Tools 8-14 Chapter 9 Parts and Diagrams Parts List 9-1 Parts Leveraged form HP2000C (C4503A 9-2 Exploded Views 9-3 viii
HP 2500c | Service Manual - Page 9
of ink cartridges and printheads into individual, single-color components. Traditional inkjet printers use one black and one tricolor ink cartridge, each with integrated printheads. HP's modular ink delivery system features four separate ink cartridges--one for each primary printing color--and
HP 2500c | Service Manual - Page 10
long life and each should print 12,000 pages in black, 24,000 pages in color. As a result, you'll go through many ink cartridges before the corresponding printhead will need replacement. With their modular design, ink cartridges contain twice the ink supply of current HP cartridges, so you'll also
HP 2500c | Service Manual - Page 11
replaced. § Longer-life printheads and higher-capacity ink cartridges means less frequent replacement. Achieves color laser speed in a personal desktop printer § Printheads have 304 nozzles apiece (1,216 total, the most in the industry) resulting in faster print speeds. § Prints in 1/2-inch swath as
HP 2500c | Service Manual - Page 12
304 black, 912 color (304 per color printhead) HP PCL 3 enhanced Adobe PostScript 3 (With HP 2500CM only) HP FontSmart v2.5 (110 TrueType fonts for windows) HP FontSmart software provides easy-to-use font management capabilities 136 PostScript fonts with Adobe PostScript 3 HP 2500C 4 Mbytes standard
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AppleTalk (EtherTalk) Supports networking protocols IPX/SPX, TCP/IP, DLC/LLC, AppleTalk and NetBEUI Adobe PostScript 3 drivers for Windows and Macintosh QuickDraw Automatic switching between languages and ports. HP JetAdmin printer management software provides easy printer setup and configuration
HP 2500c | Service Manual - Page 14
or approx. 200 g/m2 (110 lb. Index) Smart Software Features Built-in printer driver features: HP ZoomSmart scaling technology, Billboard, Handout (N-up printing), Mirror, Watermark, Print Preview, Quick Sets, LaserJet Margin Emulation Media Size / Type Paper: Super B 13 x 19 in., U.S. Tabloid 11
HP 2500c | Service Manual - Page 15
.27in.) H With paper tray fully extended 685 mm (26.97in.) W x 745 mm (29.33in.) D x 337 mm (13.27in.) H Desk Space Required 685 mm (26.97 in.) W x 532 mm (20.94 in.) D Weight Reliability & Estimated Usage System Requirements 26.5 kg (58.48 lb.) without printheads and ink cartridges 27.0 kg (59
HP 2500c | Service Manual - Page 16
for the 1284-B connectors are given below. Note The abbreviations used in the "Source" column: H = host; P = printer; Bi-Di = bi-directional PIN# 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 Least Significant Bit) Data 2 Data 3 Data 4 Data 5 Data 6 Data 7 Data 8 (Most Significant Bit) PtrClk PtrClk
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36 H nSelectIn 1284 Active 1284 Active 1284 Active ∗ Data signals will be driven by some but not all peripheral devices. ∗ Pins not defined by this spec are used by manufacturers at their own risk. nInit User Defined 2 nAStrb Product Information 1-9
HP 2500c | Service Manual - Page 18
bit (LSB) 10 Acknowledge The printer sends a low pulse to indicate that it has accepted a byte of data and is ready for more data. 11 Busy The printer sends a high logic level to indicate to the computer that it cannot receive data due to data entry, a full buffer or error status. 12 Paper
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bit position in a memory address (register) in the host where data is read or written. Sending data to the printer printer while operating in compatibility mode is capable of indicating limited printer error feedback to the host computer. Such feedback includes: § Paper jam § Out of paper § Printer
HP 2500c | Service Manual - Page 20
printer cable will work with the printer. The customer can order the HP IEEE 124 Compliant Parallel Interface Cable C2950A (2 meters) or C2951A (3 meters). See Ordering Parts Host Ack also provides a ninth data bit used to determine whether command or data to driver the bi-directional data signals when
HP 2500c | Service Manual - Page 21
compliant cable supports the ECP (Extended Capabilities Port) mode in the transfer of data. The ECP protocol includes a series of protocols that use via the Extensibility Request Value. If the peripheral device does not support the requested mode or options, it sets the Extensibility Flag low and
HP 2500c | Service Manual - Page 22
Specifications Reliability Specifications Category Printer Usage Mechanism Life Specifications Up to 12,000 pages / month 150,000 A size pages / 5 years 1-14 Product Information
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Specifications Interface Specifications Category Interface Specification Specifications § Centronics parallel, IEEE 1284 Compliant with 1284-B receptacle (ECP) § 64KB buffer size Product Information 1-15
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610 x 337 mm 27.0 x 29.3 x 13.3 inches 685 x 745 x 337 mm 26.5 kg (58.48 lb.) without printheads and ink cartridges 27.0 kg (59.52 lb.) with printheads and ink cartridges 27.0 x 21.0 inches 685 x 532 mm Printer with paper tray closed Printer with paper tray fully extended 1-16 Product Information
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Specifications Packaging Dimensions Specifications 792 mm (31.3 in.) W x 731 mm (28.8 in.) D x 457 mm (18.0 in.) H Product Information 1-17
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100 to 240 Vac (±10%) 50/60 Hz (±3 Hz) Centronics parallel, IEEE 1284 Compliant with 1284-B receptacle (ECP) Power Consumption § Idle § Printing 4.4 watts 35 watts max. Transient Spike Immunity § Amplitude 1 kV § Pulse width 50 µseconds § Rise time 1.2 µseconds 1-18 Product Information
HP 2500c | Service Manual - Page 27
Specifications Environmental Specifications Category Temperature § Operating § Storage condition § Recommended operating Humidity § Operating § Storage condition § Recommended operating Altitude § Operating § Non-operating Mechanical Vibration § Frequency range § Operating (Random) § Non-operating (
HP 2500c | Service Manual - Page 28
Specifications Product Certifications Safety Certifications CCIB (China) CSA (Canada) NOM1 (Mexico) PSB (Singapore) TUV-GS (Germany) UL (USA) SABS (South Africa) JUN (Korea) EMI EMI Certifications C TICK (Australia and New Zealand) VCCI (Japan) CE (European Union) GOST (Russia) B mark (Poland) GOST
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Tray 2 (Upper Tray) and Tray 3 (Lower Tray) of the printer to detect the sizes of paper in use on each tray. 2. The printer is capable of printing on custom-sized media provided that its dimensions conform to the minimum and maximum size definition. 3. Envelopes are not supported on the HP2500C/CM
HP 2500c | Service Manual - Page 30
Specifications Recommended Media Weight Paper Cardstock 60 to 135 g/m2 (16 to 36 lb. Bond) 110 to 200 g/m2 (110 lb. Index) (up to 0.012 in. or 0.3 mm thickness for straight paper path) 1-22 Product Information
HP 2500c | Service Manual - Page 31
Specifications Paper Handling Media Type Capacity (Pages) Tray 1 (Input / Output Tray) Sheets 10 Cards 4 Tray 2 (Upper Tray) Sheets 150 Cards 60 Tray 2 (Upper Tray) Sheets 250 Rear Manual Feed All media sizes from 4x6 inches (101.6x152.4mm) 1 to 13x19 inches (330.2x482.6mm) and
HP 2500c | Service Manual - Page 32
type (portrait orientation) for the HP 2500C Series Printer. Please note that the printable area is smaller than that of HP LaserJets. However in the HP2500C/CM printer driver software there is a new utility that can automatically adjust the margins of LaserJet formatted documents so that they can
HP 2500c | Service Manual - Page 33
.50 in. 184.2 x 266.7 mm A5 5.83 x 8.27 in. 148.0 x 210.0 mm B5 7.16 x 10.12 in. 181.9 x 257.0 mm 4x6 Index Card 4.00 x 6.00 101.6 x 152.4 5x8 Index Card 5.00 x 8.00 127.0 x 203.2 Margins Left Right Top Bottom Comments 0.25 in. 0.25 in. 0.12 in. 0.50 in. 6.4 mm. 6.4 mm. 3.0 mm. 12
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x 5.83 105.0 x 148.0 Hagaki Card 3.94 x 5.83 100.0 x 148.0 Super B 13.00 x 19.00 330.2 x 482.6 Statement 5.50 x 8.50 139.7 x 215.9 C Size 17.00 x 22.00 431.8 x 558.8 A2 16.
HP 2500c | Service Manual - Page 35
Hewlett-Packard Ink Cartridge Specifications Category Type Printhead Nozzles Black Resolution Color Resolution Ink Drop Volume Print Speed1 Black Print Speed1 Color Specification Plain paper drop on-demand thermal inkjet printing 304 black, 912 color (304 per color printhead Full Page Color
HP 2500c | Service Manual - Page 36
: Pentium 150/166, 16 Mb RAM Windows 95/98: Pentium 150/166, 16 Mb RAM Windows NT 4.0/5.0: Pentium 150/166, 32 Mb RAM Macintosh System 8 or later: Power PC - 16 Mb RAM 50 Mb free hard disk space for 11x17 or A3 size printing. Graphics intensive files may require more disk space. 1-28
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show where the printer was manufactured. The year the printer was manufactured. The month the printer was manufactured. The day the printer was manufactured. The printer model version 1 indicates HP 2500C, other version numbers will be assigned as needed. Contact a technical support engineer if you
HP 2500c | Service Manual - Page 38
Tray Cover (a) Driver Kit Starter CD (b) HP JetDirect CD (HP 2500CM printer only)(b) User's Guide (d) Hardcopy Kit Setup Poster (c) Getting Started Guide (Not available in U.S.) Quick Reference Guide (e) User's Guide (Available in U.S. only) Accessory Kit Power Cord (f) Four HP No. 10 Ink Cartridges
HP 2500c | Service Manual - Page 39
Supplies and Accessories Power Cord US Europe Australia Singapore / Malaysia SA UK 8120-6805 8120-6802 8120-6803 8120-6809 8120-6808 8120-6801 #ABB, #ABM, #AC4, #AKY, #A2L, #ABA #ABS, #AKB, #ACB, #ABT, #AKC, #ACT, #AB7, #ABB, #ARG, #ARP, #AKY #ABG, #AKY #AB4 #ACQ #ABU Product Information 1-31
HP 2500c | Service Manual - Page 40
Supplies and Accessories Network Interface The following cards have been tested with the HP 2500C and HP 2500CM Color Printer. JetDirect MIO print server card (Bundled with HP 2500CM) JetDirect MIO print server card 300X Print Server J4100A J2556B J2550B J2552B J2555B J3263A Ethernet RJ-45 (10/
HP 2500c | Service Manual - Page 41
Print Cartridge No. 10 Cyan Ink Cartridge No. 10 Magenta Ink Cartridge No. 10 Yellow Ink Cartridge No. 10 Hi Capacity Black Ink Cartridge No. 10 Cyan Pen No. 10 Magenta Pen No. 10 Yellow Pen No. 10 Black Pen C4841A C4842A C4843A C4844A C4801A C4802A C4803A C4800A Note The HP 2500C/CM Printers
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50 / A) HP Premium InkJet Transparency Film (50 / A4) HP Premium InkJet Rapid-Dry Transparency Film (A) HP Premium InkJet Rapid-Dry Transparency Film (A4) HP Iron-On T-Shirt Transfers (10 / A) HP Iron-On T-Shirt Transfers (10 / A4) HP Greeting Card Paper HP Greeting Card Paper (Europe Only) HP White
HP 2500c | Service Manual - Page 43
32MB (2x16MB) 60ns EDO SIMM HP 16MB (2x8MB) 60ns EDO SIMM HP 2500C Postscript 3 Upgrade Kit D4543A D3648B D3647B C3289A Customer Replaceable Parts Note The following parts are customer replaceable parts. Replacing these parts require no technical expertise. These parts can be sent directly to the
HP 2500c | Service Manual - Page 44
Warranty and Support The warranty for HP 2500C Series Printers varies depending on the product, the date and the country of purchase. For products returned under warranty, Hewlett-Packard may : § Provide on-site repair, § Replace the product with a remanufactured unit, § Replace the product with a
HP 2500c | Service Manual - Page 45
Warranty and Support Hewlett-Packard Limited Warranty Statement HP Product Software Print Cartridges Printer Printheads Duration of Limited Warranty 1 year 90 days 1 year 1 year Extent of Limited Warranty 1. Hewlett-Packard (HP) warrants to the end user customer that HP products will be free
HP 2500c | Service Manual - Page 46
country where this product is distributed by HewlettPackard. Contracts for additional services such as on-site service are available from any authorized HP service facility in countries where this product is distributed by HP or an authorized importer. 8. This limited Warranty Statement gives the
HP 2500c | Service Manual - Page 47
Limitations of Liability 1. EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN THIS WARRANTY STATEMENT, IN NO EVENT SHALL HP BE LIABLE FOR ANY DIRECT, INCIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, WHETHER BASED ON CONTRACT, TORT, OR ANY OTHER LEGAL THEORY AND WHETHER ADVISED OF
HP 2500c | Service Manual - Page 48
/hp2500 HP BBS Library The HP 2500C Series Printer drivers can also be obtained at HP's electronic bulletin board library service. Refer to HP BBS Library under Service and Support Resources for the list of phone numbers. Set modem communications software to: no parity, 8 bits, and 1 stop bit. 1-40
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timely way to achieve quality support. The HP SupportPack (ordered like any other HP product) is sold exclusively through resellers and is not available directly from Hewlett-Packard. Customers MUST purchase this service enhancement within 30 days of purchasing the printer. The HP SupportPack is not
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and Support Service and Support Resources Hewlett-Packard News Network (HPNN) HPNN is an electronic bulletin board service available only to HP authorized resellers. This service provides the following information: § Presales Information § Printer Drivers § HP SupportPack Information § Software
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Warranty and Support HP BBS Library The HP electronic bulletin board library service, which is available 24 hours a day, 7 days a week, contains drivers and support information which can be downloaded to your PC via modem. Country Austria Belgium Denmark Finland France Italy Netherlands Norway
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this service, use the handset on your fax machine and dial the appropriate number from the table in this section. Use the following steps to use HP FIRST: 1. Call the system. You will need to use a touch-tone telephone or the phone set of your fax machine. A voice prompt will welcome you and guide
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Warranty and Support HP FIRST Telephone Numbers Country For US and Canada Telephone Number (800) 333-1917 For Customers in Europe: U.K. For service in English outside U.K. 21-352 2044 822 769 0543 03 298 2478 64 09 356 6642 (65) 275 7251 275 7251 (02) 719 5589 662 661 3511 Product
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number. § The operating system version and the configuration. § A description of the software installed and the accessories used. HP North American Customer Support Center Assistance from the Hewlett-Packard North American Customer Support Center is available Monday to Friday, 7:00 AM to 6:00 PM
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Germany (German) Italy (Italian) Netherlands (Dutch) Norway (Norwegian) Portugal Spain (Spanish) Sweden (Swedish) Switzerland (French) Switzerland (German) UK English language support for other European countries Telephone Number 0660-6386 02 626 8806 02 626 8807 3929 4099 0203 47288 04 50 43 9853
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Warranty and Support Contacting Hewlett-Packard To contact HP, check your local telephone directory for the HP Sales and Service Office near you. If you cannot find an HP office, contact one of the major HP Sales and Service Offices or one of the following Worldwide Marketing Headquarters. Asia
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technical information via telephone directly with online agents who are trained to assist with setup, configuration, startup and troubleshooting of HP products. Customer Support Center assistance can be obtained by calling one of the following country-specific telephone numbers: Note Check the
HP 2500c | Service Manual - Page 58
For Europe Africa/Middle East Austria Belgium (Dutch) Belgium (French) Czech Republic Denmark Finland France Germany Greece Hungary Ireland Italy Norway Poland Portugal Russia Spain Sweden Switzerland Netherlands Turkey United Kingdom 41 22/780 71 11 0660 6386 02 6268806 02 6268807 42 (2) 471 7327
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to perform most major tasks with the printer, including controlling print status, resetting from recoverable errors and changing the printer's default settings. Control Panel Layout The Control Panel on the front of the printer consists of six buttons on the panel, two LEDs and a LCD multi-function
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Allows the printer to resume printing after going offline. Also clears most printer messages and puts the printer online. § Allows the printer to continue printing after a noncritical warning message such as UNEXPECTED PAPER SIZE or TRAY x LOAD [ TYPE ] [ SIZE ]. § Exits the control panel menus. (To
HP 2500c | Service Manual - Page 61
Using the Control Panel Indicator Lights There are two LEDs (lights) on the printer : LED Indicators Ready LED Attention LED Error LED Color Green Red Green + Red blinking rapidly Function Lit up when the printer is printing OR in normal state OR when it is online. Blinks when the printer is in
HP 2500c | Service Manual - Page 62
modules have been installed in the printer. For more information on these settings, refer to Control Panel Menus (Chapter 2). Paper Handling Menu TRAY 2 TYPE = PLAIN HP INKJET/HEAVY HP PHOTO TRNSPRNCY/IRON RAPID TRNSPRNCY TRAY 3 TYPE = PLAIN HP INKJET/HEAVY HP PHOTO TRNSPRNCY/IRON RAPID TRNSPRNCY
HP 2500c | Service Manual - Page 63
Self Test Menu PRINT MENU MAP PRINT PS FONT LIST (Available if PS installed) PRINT MARKETING DEMO (Available if Demo DIMM installed) PRINT DIAGNOSTIC PAGE PERFORM TRAY2 PAPER PATH TEST PERFORM TRAY3 PAPER PATH TEST PERFORM TRAY1 PAPER PATH TEST Print Quality Menu PRINT QUALITY = NORMAL ECONOFAST
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if PS installed) MIO Menu (Available if MIO installed) CONFIGURE MIO (The remaining options will appear depending on the type of MIO card installed.) Postscript Menu (Available if PS installed) PRINT PS ERRORS = OFF ON JAM RECOVERY = AUTO ON OFF COPIES = 1 (1 - 99 pages) 2-6 Operating
HP 2500c | Service Manual - Page 65
Using the Control Panel Restoring Factory Defaults To restore the default factory settings, press [ MENU ] till the Resets Menu appears. Then press [ ITEM ] until RESET TO FACTORY SETTINGS is shown in the LCD display. Press [ SELECT ] to restore the factory defaults. This action will also clear the
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Using the Control Panel Control Panel Menus The following is a summary diagram of all the menus available in the HP 2500C series printer : 2-8 Operating Overview
HP 2500c | Service Manual - Page 67
Panel Paper Handling Menu Item TRAY 2 TYPE=PLAIN TRAY 3 TYPE=PLAIN Value PLAIN HP INKJET/HEAVY HP PHOTO TRNSPRNCY/IRON RAPID TRNSPRNCY Explanation Set this value to correspond with the paper type currently loaded in Tray 2. PLAIN: Plain paper HP INKJET/HEAVY: HP Premium Inkjet Paper or HP
HP 2500c | Service Manual - Page 68
RAPID TRNSPRNCY: HP Premium Inkjet Rapid-Dry Transparencies. Note: It is not advisable to load the following combination of paper types in Tray 2 and Tray 3 at the same time: § HP Premium Inkjet Paper and HP Premium Inkjet Heavyweight Paper § HP Premium Transparency Film and HP Iron-on T-Shirt
HP 2500c | Service Manual - Page 69
and 2 cleaning do not solve the print quality problem, as it uses the most ink. This option will cause the printer to perform 3 wet wipes followed by dry wipes and spitting. The maximum amount of ink used is less than 0.1 cc. This item performs a paper path test on Tray 2. When this is selected, the
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total amount of RAM available in the SIZE printer. Example: TOTAL RAM SIZE=6118K SERVICE ID This item displays the Service Identification Number of the printer. This number is used by HP Customer Care Centers for support. The format taken is: SERVICE ID=YYDDD Where YY indicates the last two
HP 2500c | Service Manual - Page 71
is activated only if PS Personality module has been installed. The Diagnostic Page shows general printer information and current network parameters. See Diagnostic Page (Chapter 2). The Extended Diagnostic Page shows printer information which is used for troubleshooting. See Extended Diagnostic
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Using the Control Panel Print Quality Menu Item PRINT QUALITY= NORMAL Value NORMAL ECONOFAST BEST Explanation NORMAL: Normal mode delivers high quality output and is the recommended setting for speed and quality. Normal mode is the default setting for most paper types. ECONOFAST: Draft quality
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13X19 A4 A3 11X17 JISB4 PORTRAIT LANDSCAPE Explanation Sets the paper size. Determine the default orientation of print on the page. APPEND CR TO LF= NO NO YES Note: It is best to set the page orientation from the printer driver or software application. Select YES to append a carriage return to
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for the next print job before switching to another port. This is useful especially when your printer is connected to two different ports, such as the parallel port and the network port. 0 to 300 Press [ Value ] once to change the setting by increments of 1 or hold down [ Value ] to scroll through
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for all I/O channels. This item resets the MIO print server and restores most of the factory (default) settings. Configuration Menu Item PERSONALITY=AUTO Value AUTO PCL PS Explanation Selects the default printer language (personality). Possible values are determined by valid languages which are
HP 2500c | Service Manual - Page 76
PostScript Menu (for HP 2500CM printer or with PostScript Upgrade Kit installed only) Item PRINT PS ERRORS= OFF JAM RECOVERY= AUTO Value OFF ON AUTO ON OFF COPIES=1 1 to 99 Explanation Select ON to print the PS error page when a PS error occurs. Determines how the printer behaves when a paper
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message "Printing Confirm Page". 12. The printer prints two squares and a cross. If the printed lines are straight, the printhead alignment procedure is complete. All pens Missing When the message "ALL PENS MISSING" appears on the LCD one of two possible situations apply. Either all print heads are
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message will refer to a different print head as the one that is actually having the ink short. The Ink Head Diagnostic Process will help you identify the print head having the problem. 2. Not all cases of ink shorts can be diagnosed by the Printhead Diagnostic Process. If the diagnostic program
HP 2500c | Service Manual - Page 79
CARRIAGE JAM, OPEN ACC COVER LEFT BACK PANEL OUT RIGHT BACK PANEL OUT TRAY 2 PAPER GUIDE REMOVED TRAY 3 OPEN OR GUIDE REMOVED MNL FEED LOAD [TYPE] [SIZE] EXPLANATION The printer is offline. The printer is canceling current print job. One of the ink cartridges (Black, Cyan, Magenta or Yellow) is out
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was truncated to fit the paper in the printer. Some output may have been lost. The printheads have not been aligned. For best print quality, align the printheads before the next print job. A non-HP color cartridge has been detected. HP does not guarantee non-HP cartridges. The use of incompatible
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999 or less, and two extended codes if the line number is 1000 or greater. Problem with ROM on Main PCA -CRC Test failed Problem with ROM on Main PCA -CRC Test failed Not used Stack Overflow => program error -reset printer otherwise replace PCA PCA error Program error - recources are not available
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131 INK_LEAK_ERR_K 132 INK_LEAK_ERR_C 133 INK_LEAK_ERR_M 134 INK_LEAK_ERR_Y (Development error) ISS error - Not used ISS error - Not used ISS error - Not used ISS error - Not used Pump detected OOI before level down. Pump detected OOI before level down. Pump detected OOI before level down. Pump
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after write. Device works OK. Data tag invalid. Chip functions but has invalid format. Acumen's chip tag unrecognized. Acumen's family ID unrecognized. Acumen's color code did not match device ID. Acumen TSR value = 0. Acumen drop volume = 0. Token area failed zero-write self test. Write-protect
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after resetPotentially PCA problem Failed to perform serial bus reset. Darwin Bus: bad transfer command format. Darwin Bus: no slave address found. Darwin Bus: missing data acknowledge pulse. Darwin Bus: wrote 0, read 1. Darwin Bus: unexpected stop bit. Darwin Bus: unexpected start bit. Darwin Bus
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RED_DM_IO_SEM_FAIL I/O problems -firmware problem => reset printer or PCA replacement Font header not on available. Can't delete font from list. Can't make internal font permanent or temporary. Miscellaneous formatter error. PCL subsystem. Page Manager subsystem. FOX Download subsystem. I/O buffer
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Mechware command Print resolution not supported Firmware code error - subsystem failed Not used Carriage blocked - Encoder strip/ carriage motor/ carriage PCA/ Harness/ Logic PCA error Firmware error or not enough memory - reset printer Not used Not used Not used Someone asked for an unsupported
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/ Logic PCA error Not used Pen failed Service Station/ harness / Logic PCA error Not ink trap. Cyan out of ink trap. Magenta out of ink trap. Yellow out of ink trap. 12V supply was out of spec (was 424). Electrical short test on 5 V failed. SS jammed or SS OPTO failure. Downloadable limits. Paper jam
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PCA Thrown when linefeed move is bad. Thrown when paper motor moves too slowly. All errors point to I/O problem Host error/ Logic PCA/ Connector All errors point to I/O problem Host error/ Logic PCA/ Connector All errors point to I/O problem Host error/ Logic PCA/ Connector All errors point to
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by MIO card PCA problem can also be caused by MIO card PCA problem can also be caused by MIO card PCA problem can also be caused by MIO card PCA problem can also be caused by MIO card PCA problem can also be caused by MIO card Firmware issue - reset printer Firmware issue - reset printer All data
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926 DM_MESSAGE_RECV_FAILED I/O Switcher 971 FMT_SEM_CREATE_ERROR 972 SWI_SEM_TAKE_ERROR Reset printer Reset printer Firmware error managing auto I/O switching - Reset Printer Firmware error managing auto I/O switching - Reset Printer Failed to send message to dmEventMsgQ. Failed to receive
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PostScript (PS) configuration page may also be printed if the PS Personality Module has been installed. Please note that the default pick for diagnostic pages is determined by the firmware version of the printer and can not be changed. Diagnostic pages will by default always pick from Tray 2 or Tray
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it means that the printhead has reached the end of its useful service life. Cartridge § Pages Printed (approximate): this takes the format B C M Y, and shows how many pages have been printed by each individual cartridge. § Ink Cartridge Level: this shows the amount of ink in each cartridge. When the
HP 2500c | Service Manual - Page 93
Printer Diagnostic Pages Extended Diagnostic Page The extended diagnostic page is used by manufacturing to show the NVRAM values for the printheads, cartridges and PCA. PS Configuration Page Available only be printed if the PS Personality Module has been installed. It prints all the PS fonts which
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2-36 Operating Overview
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Paper and Paper Behavior Loading the Trays Overview The HP 2500C/CM Printer has 3 paper trays and 1 Rear Manual Feed. Tray 1 - This tray is used as a bypass tray, and holds up to 10 sheets of paper. This tray should be used for media types and sizes that are seldom used. Tray 2 - This tray holds
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If you wish to change the paper size setting that has been set for the tray, go to step 3. If you wish to load paper using the existing tray setting, go to step 5. 3 3. Adjust the Paper Length and Paper Width guides to the correct slots. Respective paper size markings are indicated beside each
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-Used Media in Tray 2 5 5. Insert the paper, print side down, into the printer. 6. Tap the left side of the stack of paper to ensure that it is flush with the right side of the tray. 7 7. Replace Tray 1. 8 8. If Tray 2 is extended, place the Extended Tray Cover over the tray. 9. If you are
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out of the printer. 2. If you wish to change the paper size setting that has been set for the tray, go to step 3. If you wish to load paper using the existing tray setting, go to step 5. 3 3. Adjust the Paper Length and Paper Width guides to the correct slots. Respective paper size markings are
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Commonly-Used Media in Tray 3 7 7. If Tray 3 is extended, place the Extended Tray Cover over the tray. 8. If you are loading a different type of media, press [ Menu ] on the Control Panel until PAPER HANDLING MENU appears. 9. Press [ Item ] to select TRAY 3 TYPE= . 10. Press [ Value ] to select the
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Loading Paper in Tray 1 1. Set your driver to pick paper from Tray 1 and print your document (i.e. send the print job to the printer). 2. After sending the print job, the LCD Panel will display the message "TRAY 1 LOAD [ TYPE ] [ SIZE ]" where [ TYPE ] and [ SIZE ] is the media type and size as
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through the Rear Manual Feed 1. Set your driver to pick paper from Tray 1 and print your document (i.e. send the print job to the printer). 2. After sending the print job, the LCD Panel will display the message "MNL FEED LOAD [ TYPE ] [ SIZE ]" where [ TYPE ] and [ SIZE ] is the media type and size
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detected and has to be manually set via the LCD menu. (The driver selections for paper tray can be: Tray1, Tray2, Tray3, Autoselect or Manual Feed.) If PAPER SIZE or TYPE as specified in a print job does not match the LCD setting or current paper size settings, the printer will respond in different
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paper and prints the remainder of the print job on the next page. Printer is Idle § This condition occurs when the user opens Tray 3 or removes the paper guide. § After the user puts back Tray 3 and/or the paper guide, the printer will return to ready status. Printer is Printing from Tray 1 or Tray
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the pens and ejects the current page (which can be a blank page). § When the user puts back Tray 3 and/or the paper guide, the printer loads a new page and resumes printing the remaining page. Paper Jam at Output Bin During Paper Loading To rectify this problem, 1. Open the Top Cover. 2. The LCD
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Paper Behavior Paper Jam Internal During Paper Loading To rectify this problem, 1. Open the Back Door. 2. The printer shuts down immediately. 3. After the user clears the jam and closes the Back Door, the user also has to manually power up the printer. Loading Paper and Paper Behavior 3-11
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3-12 Loading Paper and Paper Behavior
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. The HP 2500C Series printer software is available in the Starter CD. Note for Windows 95 users If you see the message, "New Hardware Found", before or during installation, select Do not install a driver (Windows will not prompt you again), and click OK. Then follow the instructions below to
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Click the Printer Driver option in the menu that appears to install your printer software. If the installation program does not run, follow the instructions below. If the installation program does not run automatically 1. Start Microsoft Windows. Make sure no other Windows applications are running
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Start, then Run in Windows 95/98/NT 4.0. 4. At the Command Line box, type the letter of your floppy drive followed by :\SETUP (for example, A:\SETUP). 5. Click the OK button. Follow the instructions that appear on the screen to complete installation of the printer software. Install / Uninstall 4-3
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the Install icon in the folder to install the printer software. Installing the PostScript Printer Software in Windows 3.1x, Windows 95, Windows 98 and Windows NT 4.0 (for HP 2500CM printer and PostScript Upgrade kit only) 1. Insert the PostScript CD into the computer's CD-ROM drive. The program
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Printer Software For Windows 3.1x 1. Click File in the Program Manager window. 2. Click Run. 3. Type hpw4st1 /u in the command line box. Click OK. For Windows 95/ 98 / NT 4.0 1. Go to the HP 2500C Series Printer folder and double click on the HP 2500C Uninstaller icon. 2. Follow the instructions
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Copy HP 2500C Printer Software from Starter CD to Floppy Diskettes or Network Server The Starter CD includes a utility which copies the HP 2500C printer software onto 3.5 inch, high-density diskettes or to a network server. Installing the driver on a network server allows client machines to install
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and Print Cartridge Safety Cleaning the Printer and Accessories Cleaning Spilled Ink The HP 2500C Series Printer has automatic media size sensors. Media type has to be specified in the LCD menu. These measures have been implemented to prevent printing on the platen or rollers when there is no paper
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Cleaning the Printer and Accessories Print Head There are 3 levels of cleaning for the "Cleaning Printhead" utility. It is recommended to proceed from Level 1 to Level 3. Note Level 3 uses the most ink and takes the longest time to clean. 1. Press the Menu button on the Control Panel until
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meet or exceed worldwide safety and regulatory requirements are used in HP inks. For HP No. 10 Color / Black Ink Cartridges Potential Health Effects Primary Routes of Exposures Skin, eye, oral International Agency for Research on Cancer (IARC) or OSHA. Maintenance and Print Cartridge Safety 5-3
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Ink Cartridge Safety First Aid Measures If ink is ingested accidentally, contact the HP Health Line 1 (800) 457- large amount of clean, lukewarm water (low pressure) for at least 15 minutes. Oral Color Seek medical attention for accidental ingestion of nitrates. Note to Medical Professionals
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Ink Cartridge Safety For Service Station Assembly Polyethylene Glycol is found in the service station and is used to clean the printheads. This substance is commonly used as food additive. Action To accordance with all federal, state and local requirements. Maintenance and Print Cartridge Safety 5-5
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Ink Cartridge Safety Potential Health Effects Primary Routes of Exposures Skin, eye, oral and inhalation Acute Health Hazards Skin Contact of individuals with impaired renal function. Polyethylene glycol did not cause cancer in long term animal studies. 5-6 Maintenance and Ink Cartridge Safety
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Ink Cartridge Safety First Aid Measures If ink is ingested accidentally, contact the HP Health Line 1 (800) 457-4209 in North America or 1 (503) 494-7199 for all other clothing may be necessary when individual skin is abraded. Use safety glasses. Maintenance and Print Cartridge Safety 5-7
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for the ink used in ink cartridges and the polyethylene glycol used in the service station. These MSDS data sheets include product identification, characteristics of the ink, etc. and precautions for handling and use. You can request an MSDS at the following address: Hewlett-Packard Customer
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HP 2500C consists of four sub-systems as follows: § Supply Station (where the ink supply is stored) § Ink Delivery System (which transports the ink from the supply station to the printheads) § Carriage Assembly (which moves the printheads from the service station across the paper) § Service Station
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HP No. 10 Black Printhead HP No. 10 Cyan Printhead HP No. 10 Magenta Printhead HP No. 10 Yellow Printhead HP No. 10 Black Ink Cartridge (28 ml) HP No. 10 High-capacity black Ink Cartridge (74 ml) HP No. 10 Cyan Ink Cartridge HP No. 10 Magenta Ink Cartridge HP No. 10 Yellow Ink Cartridge HP Part
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Writing System Ink Cartridge and Printhead Specifications The printing type described here is plain paper drop-on-demand Thermal InkJet printing. The specifications listed here assume the printer is being used for general home or office applications. It is further assumed that the printer is being
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Writing System Thermal InkJet Technology The HP printer family uses Thermal InkJet II (TIJ II) technology. The basic principle of TIJ II is to apply heat to a tiny amount of ink until it expands and is propelled through a nozzle. The first step in the process is to fill a small reservoir, known as
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and drawing the meniscus into the orifice. The surface tension in the deformation of the meniscus produces the suction to draw in fresh ink to refill the chamber. Meniscus settles to complete refill. This process repeats up to 12,000 times a second and creates residual heat in the resistor. A
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upper paper guides. An open structure like this can accommodate flexibility in designing for removable trough from the back. Moreover, the modularity allows ease of assembly at the top level; the carriage system is mounted at the top and the dual bin is mounted at the bottom on the two supports. The
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force to eject the media to the output tray. Two passive starwheels (not shown in figure) are provided to control A/A4 media shape such a way that the bow shape created by ramp does not propagate into the print zone. There are four sets of secondary starwheels in between the main row starwheels
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mm Allows additional deflection to accommodate paper thickness and other unusual operation (example: paper jam removal) : 1.2 mm Output Mechanism Output Ramps Four sets of ramps are used to support different media from Post Cards to Super B-size media during printing . This creates a bow-shape
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Paper Paths and Components RAMP STOPPER LOCATION POINT BOW-SHAPE FORM SURFACE 173° MEDIA SLIDING SURFACE RAMP STOPPER SURFACE CURVED SURFACE (TO REDUCE FRICTION) RAMP - SHAPE
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Paper Paths and Components Ramp Drive stopper Ramp slipping mechanism Slipping arrangement is provided for the ramps. During Printer initialization as well as during resetting after Elec. Power disruption we need opposite to the direction of ramp movement ) : 175-275 gm 6-10 Functional Overview
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Paper the media which is to be ejected to the print zone which may cause jamming. (Note: Media is taken care by introducing Rocking gear as a part of the output drive . Rock gear engages with defined positions in both directions by Left-support wall. Arm-rocker disengagement angle is 20°.
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Paper Paths and Components Output Transmission Function Line feed Transmission Output Transmission S/No (1) (2) (3) (4) (5) (6) (7) Gear Name Gear-Drive roller Gear 1-LF LF Motor Pinion Gear-OP 1 Gear-
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Paths and Components Bypass Paper Feed Output tray assembly together with separator offers bypass paper feed path. The media entering from the out tray member is further guided by separator. The entry angle with respect to pickup roller outer profile is 2.2 degrees. platen bypass oops sensor oops
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Paper Paths and Components Output Tray Assembly Output stack sensor Output stack height has to be sensed to indicate the user that output tray is full so that user can clear the printed media. Moreover , if the output stack height reaches beyond certain limit (31mm from the seperator base to the
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paper vs. glossy paper. (But Transparencies will affect the sensing distance, they are detected earlier by 8mm) Sensor is mounted on the carriage wall directly on top of the BOF of media (which is approx. 10mm). As BOF is the non-printed area, this is used as the reflecting surface for the light
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Paper Paths and Components Linefeed Accuracy A closed loop drive system was used to film. A total of 1440 counts were printed on the disc at an optical diameter of 58.2125 mm. The count to count spacing is 200 LPI. This spacing translate into a linear movement of 1/300 inch on the circumference of
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Paper Paths and Components To achieve linefeed of less than 1/300 inch, the spacing between counts will have to be extrapolated with the help of the HP HEDS 9730 series help minimize servo-control problems. Also, pressure angle of 14.5° was used to reduce transmission noise. Functional Overview 6-17
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A . When there is a paper jam and need to remove the media from the back of the printer, then the user will need to unlock the locking lever and lower the PCA. The PCA will swing down 90° and lie flat as shown in figure B. CARRIAGE CHASSIS PRINTER RIGHT SUPPORT
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module. The overall size of this module is 185mm x 470mm x 95mm. Brackets are provided on the printer to mount the PCA module. The module is fastened to the bracket with 4xM3 screws as shown in figure D. LOCKING LEVER LOCKING LEVER 95.0 SIMM CARD COVER 470.0 Figure C Functional Overview 6-19
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Paper Paths and Components PCA MODULE DUAL-BIN SCREW PCA BRACKET Figure D 6-20 Functional Overview
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paper tray is pushed into its position, the pick roller and the pivot arm will fall on the paper surface tray. The angle of the separation surface with respect to the horizontal is in such that it ensures only one sheet of media is fed through. The media is fed continuously until it reaches the set
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Paper Paths and Components Dual Bin Skew Correction Method The TOF skew for media from dual bin is bettered by the dual bin skew correction to its required specifications. The media from the dual bin tray is drive roller takes over the drive the media into the print zone. 6-22 Functional Overview
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LOCATION DUAL BIN PICK MECHANISM DATUM PIN POWER BUTTON DATUM DUAL BIN TRAY X-DATUM The dual bin structure is molded in one piece to reduce feature to feature tolerance stack up. It supports the whole weight of the primary paper path mechanism and writing system from the top, provide mounting for
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HP 2500C Electronics HP2500C PCA Overview The following is a block diagram of the HP 2500C PCA electronics: 6-24 Functional Overview
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Electronics Motor Control Overview There are four main motors in the HP 2500C printer : the Carriage Motor, the IDS Motor, the Line Feed motor and the Dual Bin motor. Additionally, there are two Service Station Motors and one Output Ramp Motor. The following diagram shows the control hierarchy of
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), obtaining this data from the software-driven printer driver. The printer is thus dependent on the host for the processing and sending of job data. The HP 2500C, however, supports full duplex (bi-directional) printing and is able to give extensive feedback on print status to the host computer
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ID. § It negotiates between various modes. Data Link Layer On the data link layer, the firmware will perform : § Support channeling of commands, pacing, status, device ID and print data to their respective destination devices. § Perform limited frame checking and recovery. Application Layer On the
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not know the exact position or the size of the paper and relies on the OOPs flag to confirm the presence of paper. § Service Station control is also an open-looped control. There is no feedback to the firmware from the Service Station. § Carriage Control is a closed-loop control. The Carriage PCA
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Firmware Interface with Key Panel The Key Panel consists of 3 buttons and 2 LEDs. The buttons allows you to perform some rudimentary interactions with the firmware. The indication of the LEDs allows you to troubleshoot any printer problems. (See Indicator Lights (Chapter 2) for more information on
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6-30 Functional Overview
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Replacement Tools To disassemble the printer, you will need the following tools : 1. A TORX® screwdriver with T-10 and T-20 screw bits. 2. Needle nose pliers. 3. Straight tweezers. 4. A flat-blade screw driver (Philips no.1 or flathead no.5). 5. Instruction manual. It is strongly recommended that
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from the socket. 2. Paper has been removed from the tray. 3. Ink cartridges and pens are removed from the printer. Caution § Your body may the printer, ensure that the capacitors are fully discharged before you handle power supply components. As a precaution, switch off the printer before
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with each other in one direction. Please exercise care and apply only the force required to remove each component, as excessive force could damage the parts. When reassembling the printer, remember to use the correct screw type when putting the components together. Removal and Replacement of
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of Parts Replacement of PCA You will be removing the PCA from the printer and installing a new PCA. Removing the PCA Step 1. Lift the two latches on both the right top and left top corners of the rear access door to unlatch it. Step 2. If you have any peripheral accessory (e.g. MIO network card
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straight out from the plug. Make sure that all cables and connectors are moved out of the way. Remove the PCA. Removal and Replacement of Parts (without Calibration) 7-5
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Parts Installing grey slots respectively. Step 4. Place the metal PCA cover over the PCA card and ensure that the screw holes are aligned properly. Replace the four Step 5. If you have any peripheral accessory (e.g. MIO network card), reconnect it by sliding it in on the right side of the rear
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Replacement of Parts Replacement of Service Station You will be removing the Service Station from the printer and installing a new Service Station. Removing the Service Station Step 1. Remove the printhead access cover by opening the ink cartridge door and tilting the access cover to the side. Step
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top cover. This will expose three screws, previously concealed under the ink carriage mechanism, that secure the service station. Step 5. Unscrew the three screws in the order shown on the chassis. Step 6. Remove the service station by sliding it out. Be careful of connecting cables when removing
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Removal and Replacement of Parts (without Calibration) 7-9
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. Step 8. Plug in the power cord and turn on the printer. Note To ensure that the alignment of the Service Station with the Printheads is correct, replace the Service Station screws in the correct order when installing the Service Station. 7-10 Removal and Replacement of Parts (without Calibration)
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of Parts Replacement of LED PCA You will be removing the LED PCA from the printer and installing a new LED PCA. Removing the LED Panel Step 1. Remove the printhead access cover by opening the ink cartridge door and tilting the access cover to the side. Step 2. Remove the output tray (Tray 1). Step
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them aside. Step 6. Release the latches from left first, then the right. Unlatch the one on the right with a screw driver. Set the panel aside. Step 7. Locate and disconnect the LED PCA connectors. Step 8. Remove the LED PCA by pushing back on the hooks securing it and lifting it
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from the right first, then the left. Step 7. Close the top cover of the printer. Step 8. Reinstall the output tray (Tray 1) into place. Step 9. Reinstall the printhead access door. Step 10.Plug in the power cord and turn on the printer. Removal and Replacement of Parts (without Calibration) 7-13
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Replacement of Parts Replacement of LCD Assembly You will be removing the LCD assembly from the printer and installing a new LCD assembly. Removing the LCD Assembly Step 1. Remove the LED PCA ( the LCD from under the plastic holders. 7-14 Removal and Replacement of Parts (without Calibration)
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Parts Installing the LCD Panel Step 1. Install the new LCD panel by fitting it in from the bottom first before pushing it down till it snaps into place. Make sure the plastic holders secure the LCD panel , please check that the sequences of the colors of the connectors match on both ends. Step
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Replacement of Parts Replacement of Power Knob You will be removing the power knob from the printer and installing a new power knob. Removing the Power Knob Step 1. Remove the printhead access cover by opening the ink cartridge door and tilting the access cover to the side. Step 2. Lift the two
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right (facing the printer). Set the cover aside. Step 7. Unscrew the two screws and set them aside. Step 8. Unhook the latches from left first, then the right. Unlatch the one on the right with the help of a screw driver if necessary. Be careful not to break the latches. Set the panel aside. Removal
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Step 9. Remove the ink supply station cover by unscrewing the screw near LCD and LED connectors. Then lift up the cover. Set the cover aside. Note There is an additional screw hole available for the ISS cover. Step 10.Locate the power knob and unlatch both sides
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12.Close the rear access door. Step 13.Reinstall the printhead access door by fitting in the tabs on the left of it to the top cover and unfold downwards. Flip the ink cartridge down. Step 14.Plug in the power cord and turn on the printer. Removal and Replacement of Parts (without Calibration) 7-19
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supply from the printer and installing a new power supply. Removing the Power Supply Step 1. Follow Steps 1-9 of Removing the Power Knob from Replacement of Power Knob. Step 2. Locate the side of the power supply and unscrew five screws (one of which is attached to the ESD strap). Set the screws
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Replacement of Parts Installing the Power Supply Step 1. Slide in the new power supply. Step 2. Reconnect the power supply connector. Make sure the supply (refer to Steps 3-14 of Installing the Power Knob from Replacement of Power Knob.) Removal and Replacement of Parts (without Calibration) 7-21
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Replacement of Parts Replacement of Modular Ink Delivery System (MIDS) You will be removing the Modular Ink Delivery System (MIDS) from the printer and installing a new MIDS. Removing the MIDS Step 1. Follow Steps 1-9 of Removing the Power Knob from Replacement of Power Knob. Step 2. Remove both
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Replacement of Parts Installing the MIDS Step 1. Attach the retainer clip to the tubes and to fasten them in place to the chassis with the for the MIDS (refer to Steps 3-14 of Installing the Power Knob from Replacement of Power Knob.) Removal and Replacement of Parts (without Calibration) 7-23
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unscrew them. Two of the screws are at the top right of the ink supply station. The third one is at the base of the ink supply station which require long screw driver to unscrew. Set them aside. Step 3. Remove the ink delivery system by lifting the unit up and folding towards the right. 7-24
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of the loose wires. Step 5. Locate two connectors that connect to the ISS motor and the PCB. Unhook and disconnect them. Removal and Replacement of Parts (without Calibration) 25
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of Parts Installing the Ink Supply Station Step 1. Install the new ink supply station. Make sure the screws are put in first. Step 2. Reinstall the ink delivery system by looping in the hinge on the right first, then place it down. Step 3. Latch the wires back into the hooks and reconnect the ink
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printer and installing a new main case. Removing the Main Case Step 1. Follow Steps 1-9 of Removing the Power Knob from Replacement of Power Knob. Step 2. Disconnect the LCD and LED connectors. Step 3. Unscrew the two screws at the top of the main case and set them aside. Step 4. Pull out the paper
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Parts Installing the Main Case Step 1. Pull the paper knob out and place the new main case down. Step 2. Replace the two screws at the top of the main case. Step 3. Reconnect the LCD and LED connectors. Caution! Please note that the colors that the sequences of the colors of the connectors match on
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will be removing the paper knob from the printer and installing a new paper knob. Removing the Paper Knob Step 1. Remove the Main Case (refer to the procedures in Removing the Main Case from Replacement of Main Case). Step 2. Locate and unscrew the screw securing the paper knob. Set it aside. Step
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Replacement of Parts Installing the Paper Knob Step 1. Put in the paper knob and replace the screw. Step 2. Replace the remaining components for the Main Case (refer to the procedures in Installing the Main Case from Replacement of Main Case). 7-30 Removal and Replacement of Parts (without
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Replacement of Parts Replacement of Fan You will be removing the fan case from the printer and installing a new fan. Removing the Fan Step 1. Remove the Main Case (refer to the the fan and sliding it out. Be careful of wires and connectors. Removal and Replacement of Parts (without Calibration) 7-31
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Replacement of Parts Installing the Fan Step 1. Slide in the new fan until it is secured with a click. Make sure the wires or connectors are the Main Case (refer to the procedures in Installing the Main Case from Replacement of Main Case). 7-32 Removal and Replacement of Parts (without Calibration)
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carriage motor from the printer and installing a new carriage motor. Removing the Carriage Motor Step 1. Remove the Paper Knob (refer to the procedures in Removing the Paper Knob from Replacement of Paper Knob). Step 2. Unlatch the catches under the fan and remove casing. Set the cover aside. Step
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the carriage motor. Step 3. Slot the cover back to place. Make sure it is properly secured. Step 4. Replace the remaining components for the Paper Knob (refer to the procedures in Installing the Paper Knob from Replacement of Paper Knob). 7-34 Removal and Replacement of Parts (without Calibration)
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Replacement of Parts Replacement of Assembly Harness Cover You will be removing the assembly harness cover from the printer and installing a sides of the rear door. Step 3. Remove the back panel by pulling both the handles and sliding it out of the printer. Step 4. Push in the flaps of the assembly
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Replacement of Parts Installing the Assembly Harness Cover Step 1. Latch the hinges of the assembly harness cover first. Step 2. Push in both flaps of Case (refer to the procedures in Installing the Main Case from Replacement of Main Case). 7-36 Removal and Replacement of Parts (without Calibration)
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procedures in Removing the Assembly Harness Cover from Replacement of Assembly Harness Cover). Step 2. Remove the four screws connecting the rear door to the main panel and set them aside. Step 3. Detach the rear door from the printer. Removal and Replacement of Parts (without Calibration) 7-37
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Replacement of Parts Installing the Rear Door Step 1. Reinstall the rear door to the main panel by realigning the screw holes. Step 2. Replace the four screws. Do not over tighten. Harness Cover from Replacement of Assembly Harness Cover). 7-38 Removal and Replacement of Parts (without Calibration)
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the encoder strip from the printer and installing a new encoder strip. Removing the Encoder Strip Step 1. Remove the Paper Knob (refer to the procedures in Removing the Paper Knob from Replacement of Paper Knob). Step 2. Unlatch the catch under the fan and remove casing. Set the cover aside. Step
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portion of the strip. Step 3. Slot the cover back to place. Make sure it is properly secured. Step 4. Replace the remaining components for the Paper Knob (refer to the procedures in Installing the Paper Knob from Replacement of Paper Knob). 7-40 Removal and Replacement of Parts (without Calibration)
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Replacement of Parts Replacement of Primary Star Wheel You will be removing the primary star wheel from the printer and installing a primary new star wheel. Removing the Primary Star Wheel Step 1. Remove the Main Case (refer to the procedures in Removing the Main Case
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Replacement of Parts Installing the Primary Star Wheel Step 1. Snap the two small latches of the primary star wheel from the front of the printer. Step 2. Push the star wheel upwards till the main latch snaps in place. Use a screw driver if required. Step 3. Replace the remaining components for the
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Replacement of Parts Replacement of Secondary Star Wheel You will be removing the secondary star wheel from the printer and installing a From the front of the printer, push the two small latches of the secondary star wheel in and the main latch upwards. Use a screw driver if required. Step 3. Slide
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Push the new secondary star wheel downwards from the top of the printer till it snaps in place. Step 2. Replace the remaining components for the Main Case (refer to the procedures in Installing the Main Case from Replacement of Main Case). 7-44 Removal and Replacement of Parts (without Calibration)
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You will be removing the rubber foot from the printer and installing a new rubber foot. Removing the Rubber Foot Step 1. Sit the printer on its back gently. Step 2. Remove the rubber foot by unscrewing the screw attaching it to the printer. Removal and Replacement of Parts (without Calibration) 7-45
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Replacement of Parts Installing the Rubber Foot Step 1. Align the screw hole of the new rubber foot to that of the printer. Step 2. Replace the screw. Make sure the rubber foot is secured properly. 7-46 Removal and Replacement of Parts (without Calibration)
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of Parts Replacement of Absorbers You will be removing the absorbers from the printer and installing new absorbers. Removing the Absorbers Step 1. Remove the Ink Supply Station (refer to procedures in Removing the Ink Supply Station from Replace of Ink Supply Station). Step 2. Slide the ink carriage
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Step 6. Remove the absorbers. 7-48 Removal and Replacement of Parts (without Calibration)
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Replacement of Parts Installing the Absorber Step 1. Replace the absorbers into position. Step 2. Gently slide the new service station into the printer until the screw holes are aligned. Step 3. Replace the service station connector. Ensure that it is properly plugged in. Step 4. Replace the three
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7-48 Removal and Replacement of Parts (without Calibration)
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to trace and resolve the problem. If you get a message on the computer screen, follow the on-screen instructions. If you did not receive an error message but suspect that something may be wrong with the printer, you can check the HP Toolbox by clicking on the Troubleshooting tab, then select the
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LED The LEDs on the printer will light up when it is not functioning properly. See Indicator Lights (Chapter 2) for more information on the LED. 8-2 Troubleshooting
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message is displayed but a problem exists: paper is not picked or is picked up multiply, problems in print quality, broken or loose parts. Do the following checks and preparations before going into further troubleshooting. 1. Check that the ink cartridges, the printheads and power cord are properly
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the printer is still not functioning, there may be several hardware causes: § Bad logic PCA § Bad power supply § Back door sensor failure § Wiring or connectors faulty or loose Parts Needed has installed memory, personality module or MIO into the printer just before the failure. 8-4 Troubleshooting
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No Power Known Issues The main issues known for causing No Power is: § Logic PCA failure § Harness being cut § Power supply on/off switch is broken § Faulty back door sensor Troubleshooting 8-5
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or connectors faulty or loose Both LEDs (red and green) blink at a very fast speed if there is a mechanism error or bad PCA. Verify the problem by powering off the printer and us Parts Required for Repair § Key Panel PCA or LCD PCA § PCA § Mechanism 8-6 Troubleshooting
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LED Both the red and green LED lights blink at a very fast rate if there is a bad Logic PCA. Verify the problem by: 1. Powering off the printer and powering it up again to see if Possible Hardware Causes § Mechanism error § Bad PCA Parts Required for Repair § PCA § Mechanism Troubleshooting 8-7
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has a problem if it activates continuously. Possible Hardware Causes § Sensor problem § Bad PCA § Wiring or connector problem Parts Required for Repair § PCA § Mechanism Note Whenever the back panel has been removed, make sure it snaps back into place properly on putting back. 8-8 Troubleshooting
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series errors Note 1. Some 700 series errors are caused by the MIO. 2. 400 series errors are Mechanism code errors but can be caused by PCA problems too. Bad Service Station is indicated by: § Errors 455 - 459 § Error 462 § Error 463 Parts Required for Repair § Service Station § PCA Troubleshooting
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is indicated by: § Errors 425 - 428 § Error 441 Parts Required for Repair § Ink Supply Station § PCA Known Issue Leakage from ink cartridge can damage Ink Supply Station. Therefore, the solution to this issue is to replace the Ink Supply Station and the absorbers in the printer. 8-10 Troubleshooting
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Quality Smearing Smearing can occur, especially on special media. This problem is caused by incorrect Pen to Paper Calibration. Solution The solution to this problem is to replace the printer mechanism. Bad Print Quality The jittering of the Encoder Strip can cause irregular banding, unexpected
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broken or missing during the warranty period which cause the printer not to function at all or properly. Solution If the part is a customer replaceable part, a new part will be sent to the customer. The customer will replace the broken or missing part with guiding instructions. 8-12 Troubleshooting
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The printer might not function well because paper is not picked or more than one pieces of paper are picked. Sometimes, it might not be able to function due to mechanism problems. Solution The solution to these problems of paper picking and other mechanism is a mechanism SWAP. Troubleshooting 8-13
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There are two sets of diagnostics provided by HP 2500C Series Printers which you can use to troubleshoot the printer : § Diagnostic Test Page § Extended Diagnostic Test Page More details on these two test pages can be found in Diagnostic Page (Chapter 2) and Extended Diagnostic Page (Chapter 2). You
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for HP2500C Professional Series printer are categorized according to the replacement level of the parts. • Parts orderable for ASP and Self Maintainers (1 and 2) • HP Internal parts (3, calibration required) (Note: A special calibration tool is required for HP Serviceable parts. This tool
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62 C2684-60261 63 C2684-60262 64 C2684-60263 65 C2684-60264 67 Service 2 Service Station Service 1 Plate Media 2 Service 1 Foot Service 1 Hanger RIDS Service 2 Assembly Ink Supply Station Service 2 Assembly DC Motor Carriage Service 2 Parts Leveraged from HP2000C (C4530A) No HP Part
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Exploded Parts Views Case Part Parts and Numbers 9-3
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Exploded Parts Views Other Removable Assemblies 9-4 Parts and Numbers
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Exploded Parts Views Mechanism Parts and Numbers 9-5
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9-6 Parts and Numbers
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and Troubleshooting Information 4. Repair Information Course Materials The HP2500C/CM training consists of three main components. 1. The HP 2500C Series Printer Service and Support Manual which contains 9 chapters 2. The HP 2500C/CM Professional Series Color Printer Service and Support Training
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Duration Approx. 10 mins. 2. Read Chapter 1 of the Service and Support Manual § Differences between HP 2500C and HP2500CM printer § Benefits and specifications of the Printheads § Reliability Specifications of the printer § Supported Media § Product Structure § Location of serial number 2
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Pages 2. Watch the User Information section of the Training Video § The list of recoverable and non-recoverable errors § Installing Ink Cartridges, Printheads § Loading Paper Approx. 20 mins 3. Read Chapter 3 of the Service and Support Manual 4. Read Chapter 4 of the Service and Support Manual
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To know the following § Print Cartridge Safety § functional overview of the printer § basic troubleshooting steps Things to Do 1. Read Chapter 5 of the Service and Support Manual 2. Read Chapter 6 of the Service and Support Manual 3. Read Chapter 8 of the Service and Support Manual Things to Pay
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PCA § Power Supply § Service Station § MIDS § Carriage Motor § Parts list Duration Approx. 20 mins NOTE: All the information on the HP2500C/CM printer can be found on the HP internal website: apd.hp.com:3333 A modified version of the HP 2500C Series Printer Service and Support Manual will also be

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HP 2500C Series Printer

Service and Support Manual