HP 3380 HP LaserJet 3015, 3030, and 3380 All-in-One - (English/French) Fax Gui - Page 83
Fax-receiving problems
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English Fax-receiving problems Use the table in this section to solve problems that might occur when receiving faxes. Issue Cause The device cannot receive faxes from The extension-telephone setting might an extension telephone. be disabled. The fax cord might not be securely connected. The device dialing mode might be incorrectly set, or the extension phone might be incorrectly set. Voice calls are not being received by the telephone or answering machine that is connected to the line. The fax cord might not be correctly connected. The answer mode or rings-to-answer settings might not be correctly set. The answering machine or telephone might not be functioning. Solution See Making an extension telephone available to receive faxes for instructions about changing this setting. Make sure that the fax cord is securely connected between the telephone jack and the device (or another device that is connected to the device). Press 1-23 in sequence (tone-dial mode only), wait for three seconds, and then hang up. Make sure that the device dialing mode is set to Tone. See Selecting tone-dialing or pulse-dialing mode. Make sure that the extension phone is set up for tone dialing as well. See Connecting the device to a telephone line to check the installation. The device must be the first device connected to the telephone line. See Setting the answer mode or Changing the rings-to-answer setting to determine which settings you need. The rings-to-answer must be set higher than the answering machine setting. Connect the telephone or answering machine directly to the telephone line and determine if it works by itself. ENWW Fax-receiving problems 81