HP 3PAR StoreServ 7400 4-node HP 3PAR Service Processor Onsite Customer Care ( - Page 17

This function provides general table maintenance capabilities (such as add, update, inquire, and delete) for the database Sites table. This table is generally used to update site information that might pertain to a specific customer (for example, site number and site name). The base record cannot be deleted; however, additional sites can be added. Note that installed products have to be manually added or transferred to a site by using the Edit Product Table option on the Advanced Configuration Menu. • Edit Product Table This function provides general table maintenance capabilities (such as add, update, inquire, and delete) for the database Product table. This table contains installed products at this site. Generally speaking, there will be little need to update this table other than to delete deinstalled products. Products are programmatically added during "add storage server" activities. They are NOT deleted automatically during a "remove storage server" operation. Deleting a product from this table will also delete all notification records, for all users, for that product. Therefore, if a product is permanently deinstalled, a user or administrator will use this utility to delete the product and all associated notification records. • Predefined Symptoms This function provides general table maintenance capabilities (such as add, update, inquire, and delete) for data that is used to populate pulldown lists for predefined symptoms. This pulldown list is available on the add/edit Symptom Notification records. It is generally used as a way to package common symptoms that a local user may want to subscribe to for notification. • Edit Default Shifts and Shift Exceptions This function provides the user or administrator with an interface (add, update, inquire, and delete) for maintaining the default prime shift template and default prime shift exceptions that are applicable to that site or customer. The default prime shift cannot be deleted and comes into play if a local notification user deletes all of his or her personal prime shift records, which are accessed through the user profile. The prime shift records are created when the user is added to the local notification list. Default prime shift exceptions are global overrides to all prime shifts. Generally speaking, they are the company holidays where employees would not technically have a "prime shift" on that day. Users can override these defaults or add their own overrides by adding their own prime shift exceptions through the View/Edit Shift Details link under their user profiles. Enabling/Disabling RAP Forwarding By clicking the Enable/Disable RAP Forwarding to 3PAR link, an authorized user can toggle RAP forwarding between enabled and disabled. NOTE: RAP forwarding is the utility that sends a copy of all local notification email to 3PAR for notification as defined within the STATS system. Customer Documentation Utilities These utilities are used to maintain any customer documentation that is loaded onto the SP. Documentation CDs can be loaded on the SP during the initial installation (moment of birth [MOB]), from this menu, or from Secure Service Collector software deployments. • Load Customer Documentation This function prompts the user to load a Customer Documentation CD and provides a running log of its progress. • Maintain Customer Documentation Enabling/Disabling RAP Forwarding 17