HP 8500 User Guide
HP 8500 - Officejet Pro All-in-One Color Inkjet Manual
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- HP 8500 | User Guide - Page 1
OFFICEJET PRO 8500 User Guide Podręcznik użytkownika A909 - HP 8500 | User Guide - Page 2
- HP 8500 | User Guide - Page 3
HP Officejet Pro 8500 (A909) All-in-One Series User Guide - HP 8500 | User Guide - Page 4
Digital memory card is supported by the product. SD Logo is a trademark of its proprietor. Safety information 8. If the product does not operate normally, see Maintain and troubleshoot. 9. There are no user-serviceable parts inside. Refer servicing to qualified service personnel. 10. Use only - HP 8500 | User Guide - Page 5
Tray 2 ...23 Turn on accessories in the print driver 24 To turn on accessories on Windows computers 24 To turn on accessories on Macintosh computers models only 29 Use the HP software ...29 Use the HP photo and imaging software 29 Use the HP productivity software 30 Load the originals ...31 - HP 8500 | User Guide - Page 6
54 Edit a scanned document using optical character recognition (OCR) software 54 Change scan settings ...54 Cancel a scan job ...55 6 HP Digital Solutions (some models only) What are HP Digital Solutions 57 HP Direct Digital Filing ...57 HP Digital Fax ...57 Requirements ...58 Setting up the - HP 8500 | User Guide - Page 7
74 8 Fax Send a fax ...75 Send a basic fax ...76 Send a fax manually from a phone 76 Send a fax using monitor dialing 77 Send a fax using the receive a fax ...86 Forward faxes to another number 86 Set the paper size for received faxes 87 Set automatic reduction for incoming faxes 87 Block - HP 8500 | User Guide - Page 8
type ...109 Change copy speed or quality 109 Resize an original to fit onto letter or A4 paper 110 Copy a legal-size document onto letter paper 111 Crop an original (color display models only 112 Adjust the lightness and darkness of your copy 112 Enhance light areas of your copy 112 - HP 8500 | User Guide - Page 9
Connect the device before installing the software 155 Share the device on a locally shared network 156 Network connection ...156 Install the device on a network 158 Install the device software on client computers 158 Install the printer driver using Add Printer 159 Install the device in a pure - HP 8500 | User Guide - Page 10
not visible to Bluetooth devices 172 Reset Bluetooth settings via the embedded Web server 172 Uninstall and reinstall the software 172 11 Maintain and troubleshoot Replace the ink cartridges ...175 Maintain the printheads ...176 To check printhead health 177 To print the print quality diagnostic - HP 8500 | User Guide - Page 11
is wrong 191 The device prints half a page, then ejects the paper 192 Poor print quality and unexpected printouts 192 General print quality troubleshooting 193 Meaningless characters print 193 Ink is smearing ...194 Ink is not filling the text or graphics completely 194 Output is faded or - HP 8500 | User Guide - Page 12
Make sure the wireless version of the HP device is set as the default printer driver (Windows only 229 Make sure the HP Network Devices Support service is running (Windows only) ......229 Add hardware addresses to a wireless access point (WAP 230 Solve photo (memory card) problems 230 The device - HP 8500 | User Guide - Page 13
numbers 252 Placing a call ...253 After the phone support period 253 Additional warranty options 253 HP Quick Exchange Service (Japan 254 HP Korea customer support 254 Prepare the device for shipment 255 Remove the ink cartridges and printheads before shipment 255 Remove the device control - HP 8500 | User Guide - Page 14
Regulatory information for wireless products 274 Exposure to radio frequency radiation 275 Notice to ...278 Environmental product stewardship program 280 Paper use ...280 Plastics ...280 Material safety data sheets 280 Recycling program ...280 HP inkjet supplies recycling program 280 Disposal of - HP 8500 | User Guide - Page 15
information and troubleshooting tips. Included on the Starter CD. Toolbox (Microsoft® Windows®) Provides information about ink cartridge health and access to maintenance services. For more information, see Use the Toolbox (Windows). The Toolbox is typically installed with the device software as - HP 8500 | User Guide - Page 16
Serial number ◦ Firmware version number • Number of pages printed from the trays and accessories • Ink levels NOTE: Ink level warnings and the latest printer software, and product and support information. Location The HP Printer Utility is typically installed with the device software. For more - HP 8500 | User Guide - Page 17
software also supports Windows accessibility options such as StickyKeys, ToggleKeys, FilterKeys, and MouseKeys. The device doors, buttons, paper trays, and paper guides can be operated by users with limited strength and reach. Support For more details about the accessibility of this product and HP - HP 8500 | User Guide - Page 18
Chapter 1 • Back view • Control panel • Connection information Front view 1 Automatic document feeder (ADF) 2 Scanner glass 3 Control panel (differs based on the HP all-in-one model that you have) 4 Display (differs based on the model that you have) 5 Output tray 6 Output tray extension 7 Width - HP 8500 | User Guide - Page 19
Printing supplies area 1 Ink cartridge door 2 Ink cartridges 3 Print-carriage access door 4 Printheads 5 Printhead latch Back view 1 Power input 2 Ethernet network port 3 Rear universal serial bus (USB) port 4 Fax ports (1-LINE and 2- - HP 8500 | User Guide - Page 20
sending. Junk Fax Blocker: Presents the Junk Fax Blocker Set Up menu for managing unwanted fax calls. You are required to subscribe to a caller ID service to use this feature. Auto Answer button and light: When this button is lit, the device automatically answers incoming phone calls. When off, the - HP 8500 | User Guide - Page 21
Junk Fax Blocker: Presents the Junk Fax Blocker Set Up menu for managing unwanted fax calls. You are required to subscribe to a caller ID service to use this feature. FAX: Presents the Fax menu for selecting options. Quality: Selects Best, Normal, or Fast quality for copying. Reduce/Enlarge: Changes - HP 8500 | User Guide - Page 22
on the display. Left arrow: Decreases values on the display. Back: Moves you one level up in the menu. Setup: Presents the Setup Menu for generating reports and other from the Help menu opens a help window on your computer screen. One-touch speed-dial buttons: Accesses the first five speed-dial - HP 8500 | User Guide - Page 23
icon might appear if an ink cartridge contains non-HP ink. Shows that a wired network connection exists. Shows that a wireless network connection exists. The signal strength is indicated by the number of curved lines. This is for infrastructure mode. (This feature is supported on some models.) For - HP 8500 | User Guide - Page 24
For more information on setting up Bluetooth, see Guidelines for ensuring wireless network security. COPY: Presents the Copy menu for selecting options Help menu. The topic that you select from the Help menu opens a help window on your computer screen. Two-line display NOTE: This type of display is - HP 8500 | User Guide - Page 25
Printer sharing 802.11 wireless (some models only) Recommended number of connected computers for best performance One computer connected with a USB cable to the rear USB 2.0 high-speed port on the device. Up to five computers connected to the device using a hub or router. Supported software - HP 8500 | User Guide - Page 26
two-sided documents with multiple pages on same sheet to reduce paper usage. For more information, see Print on both sides (duplexing). • Smart Web printing: The HP Smart Web Printing interface includes a Clip Book and Edit Clips window where you can store, organize, or print clips you have gathered - HP 8500 | User Guide - Page 27
Turn on accessories in the print driver Install the duplexer You can print on both sides of a sheet of paper automatically. For information on using device. Tray 2 can hold up to 250 sheets of plain paper. For ordering information, see HP supplies and accessories. To install Tray 2 1. Unpack the tray - HP 8500 | User Guide - Page 28
computers After you install the device software on Windows computers, Tray 2 must be turned on in the print driver in order for it to work with the device. (The duplexer does not need to be turned on.) 1. Click Start, point to Settings, and then click Printers or Printers and Faxes. - Or Click Start - HP 8500 | User Guide - Page 29
message types • Change device settings • Text and symbols • Use the HP software • Load the originals • Select print media • Load media • Configure . • Scan menu: Presents a list of destinations. Some destinations require the HP Solution Center to be loaded. • Copy menu: Menu options include: ◦ - HP 8500 | User Guide - Page 30
is a low ink warning. These media jam. These problem. If the message persists, your device might need service. For more information, see Support HP Solution Center (Windows) or HP Device Manager (Mac OS X). • Embedded Web Server NOTE: When you are configuring settings in HP Solution Center or in the HP - HP 8500 | User Guide - Page 31
To reach the option that you want to change, use one of the following methods: • Press a control-panel button To change settings from the HP Solution Center (Windows) ▲ Double-click the HP Solution Center icon on the display when you set up a wired or wireless network, the fax header, or speed-dial - HP 8500 | User Guide - Page 32
apostrophe ('), equals (=), number sign (#), at (@), underscore (_), plus (+), exclamation (!), semicolon (;), question (?), comma (,), colon (:), , the visual keyboard automatically appears when you are setting up a wired or wireless network, the fax header, or speed-dial entries. To enter text by - HP 8500 | User Guide - Page 33
your telephone. Displays a plus symbol. This symbol does not Windows computer, the HP photo and imaging software entry point is the HP Photosmart Software window. If you have a Macintosh computer, the HP photo and imaging software entry point is the HP Photosmart Studio window. Use the HP software - HP 8500 | User Guide - Page 34
the HP Photosmart Studio software on a Macintosh computer 1. Click the HP Photosmart Studio icon in the Dock. NOTE: If theHP Photosmart Studio icon is not in the Dock, you can find it in the hard drive at /Applications/Hewlett Packard/HP Photosmart Studio. The HP Photosmart Studio window appears - HP 8500 | User Guide - Page 35
HP Solution Center, see Use the HP Solution Center (Windows). To open the HP Document Manager ▲ Double-click the HP to legal-sized originals from the ADF. NOTE: Some models support two-sided originals from the ADF. CAUTION: Do not the width guides inward until they stop at the left and right - HP 8500 | User Guide - Page 36
loading them on the glass. Some models support legal-size originals on the glass. If your on loading an original, refer to the engraved guides along the edge of the glass. 3. HP media for optimum print quality. Visit the HP Web site at www.hp.com for more information about HP media. 32 Use - HP 8500 | User Guide - Page 37
media-type setting in the printer driver, and configure the trays for the correct media type. HP recommends testing any paper before buying it in large quantities. HP recommends plain papers with the ColorLok logo for printing and copying of everyday documents. All papers with the ColorLok logo are - HP 8500 | User Guide - Page 38
printer driver, you must select the paper size from the print options. • Do not overload the trays. For more information, see Understand specifications for supported media. HP recommends loading special media no higher than 3/4 full. • To prevent jams, poor print quality, and other printing problems - HP 8500 | User Guide - Page 39
clasps, or windows. Also avoid time and ensures that the ink dries completely before the next driver. You might need to reformat existing documents to print them correctly on custom-sized media. Understand specifications for supported media Use the Understand supported sizes and Understand supported - HP 8500 | User Guide - Page 40
Chapter 3 (continued) Media size 8.5 x 13 inches (216 x 330 mm)* Tray 1 U.S. Legal (216 x 356 mm; 8.5 x 14 inches) A4 (210 x 297 mm; 8.3 x 11.7 inches) U.S. Executive (184 x 267 mm; 7.25 x 10.5 inches) U.S. Statement (140 x 216 mm; 5.5 x 8.5 inches) B5 (JIS) (182 x 257 mm; 7.17 x 10.12 inches) A5 - HP 8500 | User Guide - Page 41
(continued) Media size Index card (76.2 x 127 mm; 3 x 5 inches)* Index card (102 x 152 mm; 4 x 6 inches)* Index card (127 x 203 mm; 5 x 8 inches)* A6 card (105 x 148.5 mm; 4.13 x 5.83 inches)* Borderless A6 card (105 x 148.5 mm; 4.13 x 5.83 inches)* A4 index card (210 x 297 mm; 8.3 x 11.7 inches)* - HP 8500 | User Guide - Page 42
inkjet hagaki from Japan Post only. It is not compatible with photo hagaki from Japan Post. Understand supported media types and weights NOTE: Tray 2 is available with some models. Tray Tray 1 Type Paper Transparencies Photo media Labels Envelopes Weight 60 to 105 g/m2 (16 to 28 lb bond) 250 - HP 8500 | User Guide - Page 43
continued) Tray Type Cards Tray 2 Plain paper only Duplexer Paper Output-bin All supported media Automatic Document Feeder Paper Weight Up to 200 g/m2 (110 (0.13 inch) 3.3 mm (0.13 inch) 3.3 mm (0.13 inch) 3.3 mm (0.13 inch (Windows) 0.47 inch (Macintosh and Linux)) Select print media 39 - HP 8500 | User Guide - Page 44
match or exceed 12 mm (0.47 inch). Load media This section provides instructions for loading media into the device. NOTE: Tray 2 is available with the line on the width guide, and is not higher than the paper stack line on the guide. NOTE: Do not load paper while the device is printing. 40 - HP 8500 | User Guide - Page 45
3. Slide the media guides in the tray to adjust them for the media size that you have loaded, and then lower the output tray. 4. Pull out the extension on the output tray. Load media 41 - HP 8500 | User Guide - Page 46
in the center of the tray. Make sure the stack of paper aligns with the line on the width guide, and does not exceed the line marking on the guide. NOTE: Tray 2 can be loaded only with plain paper. 3. Slide the media guides in the tray to adjust them for the size that you have - HP 8500 | User Guide - Page 47
tray settings, you must select the automatic tray selection option in the device software. If the device is on a network and you set a default device pick media from one tray if the other one is empty. Have both special media (such as transparencies or letterhead) and plain paper loaded in the trays - HP 8500 | User Guide - Page 48
one of the following: • Embedded Web server: Click the Settings tab and click Paper Handling in the left panel. • Print driver (Windows): Click the Printer services button on the Features tab, and then select Paper Handling. • Toolbox (Windows): Click the Services tab and click Paper Handling. • HP - HP 8500 | User Guide - Page 49
from the Printing Shortcuts tab. Open the printer driver, select the Printing Shortcuts tab, and select the printing shortcut for this print job drop-down list. NOTE: Borderless printing is not supported on plain media. To print a borderless document (Windows) 1. Load the appropriate media. For more - HP 8500 | User Guide - Page 50
tab, and then select the media type from the Paper type drop- down list. NOTE: Borderless printing is not supported on plain media. 9. If you are printing photos, select Best from the Quality drop-down list. Alternatively, select Maximum dpi, which provides up to 4800 x - HP 8500 | User Guide - Page 51
paper size or type) from an application or the printer driver. Changes made from an application take precedence over changes made from the printer driver changes in the printer driver. For more information about the features of the Windows printer driver, see the online help for the driver. For more - HP 8500 | User Guide - Page 52
sides (duplexing) You can print on both sides of a sheet of media either manually or automatically, by using the duplexer. NOTE: The printer driver does not support manual duplexing. Two-sided printing requires an HP Automatic Two-sided Printing Accessory to be installed on the device. This section - HP 8500 | User Guide - Page 53
specifications for supported media. Perform duplexing NOTE: You can perform manual duplexing by the duplexer. 3. Verify that you are using the correct printer and page size in the Page Setup. 4. On the the HP all-in-one. If you use Internet Explorer 6.0 or higher for Web browsing, you can use HP - HP 8500 | User Guide - Page 54
Web browser, click Print. TIP: For best results select HP Smart Web Printing from the File menu. A check mark appears when it is selected. The Print dialog box appears. 3. Make sure the product is the selected printer. 4. If your Web browser supports it, select the items on the Web page that you - HP 8500 | User Guide - Page 55
prior to scanning. To verify that the printer software is running on a computer running Windows, look for the device icon in the system tray at the lower-right side of the screen, near the clock. To verify this on a computer using the Mac OS X, open the HP Device Manager, and click Scan Picture. If - HP 8500 | User Guide - Page 56
as the HP Solution Center software), and then press OK. 4. Press START SCAN. Scan an original to a computer (network connection) Use the following steps if your device is connected to a computer by a wired or wireless quality and paper size settings. is whichever one you selected - HP 8500 | User Guide - Page 57
, WIA is supported only for Windows XP and Vista direct connections. WIA is not supported for the Mac OS X. This section contains the following topics: • Scan from a TWAIN-compliant program • Scan from a WIA-compliant program Scan from a TWAIN-compliant program Generally, a software program is TWAIN - HP 8500 | User Guide - Page 58
for the HP Solution Center for information about how to create a link to the word-processing program. The OCR software does not support scanning the on-screen instructions to convert the scanned document to text. Change scan settings To change scan settings • Windows: Open the HP Solution Center, - HP 8500 | User Guide - Page 59
Cancel a scan job To cancel a scan job, press Cancel on the device control panel. Cancel a scan job 55 - HP 8500 | User Guide - Page 60
Chapter 5 56 Scan - HP 8500 | User Guide - Page 61
walk up to your HP Officejet Pro device, press a button on the device's control panel, and scan documents directly to computer folders on your network or quickly share them with business partners as e-mail attachments - and all without using additional scanning software. These scanned documents can - HP 8500 | User Guide - Page 62
fax printing altogether - saving money on paper and ink, as well as helping reduce paper consumption and waste. Requirements The HP Digital Solutions are available with HP Officejet Pro devices that are connected directly to the network either through a wireless connection or with an Ethernet cable - HP 8500 | User Guide - Page 63
HP Digital Solutions using the HP software provided with the HP Officejet Pro device. • If you are using a computer running Windows, this software consists of software wizards that you can open from the HP Solution Center software this guide, you can also set up the HP Digital Solutions using the HP - HP 8500 | User Guide - Page 64
. To set up Scan to Network Folder on a Windows computer 1. After you have installed the HP Officejet Pro device software, open the HP Solution Center. • Double-click the HP Solution Center icon on the desktop. - Or • On the Windows taskbar, click Start, select Programs or All Programs, select - HP 8500 | User Guide - Page 65
supported Web browser (such as Microsoft Internet Explorer, Opera, Mozilla Firefox, or Safari) on your computer. 4. Type the IP address that has been assigned to HP Officejet Pro page appears in the Web browser window. NOTE: For more information about then follow the onscreen instructions. NOTE: You - HP 8500 | User Guide - Page 66
off the feature. Set up Scan to E-mail on a Windows computer 1. After you have installed the HP Officejet Pro device software, open the HP Solution Center. a. Double-click the HP Solution Center icon on the desktop. - Or b. On the Windows taskbar, click Start, select Programs or All Programs, select - HP 8500 | User Guide - Page 67
supported Web browser (such as Microsoft Internet Explorer, Opera, Mozilla Firefox, or Safari) on your computer. 2. Type the IP address that has been assigned to HP Officejet Pro page appears in the Web browser window. NOTE: For more information about then follow the onscreen instructions. 5. When you - HP 8500 | User Guide - Page 68
of being saved to the computer. Set up HP Digital Fax on a Windows computer 1. After you have installed the HP Officejet Pro device software, open the HP Solution Center. • Double-click the HP Solution Center icon on the desktop. - Or • On the Windows taskbar, click Start, select Programs or All - HP 8500 | User Guide - Page 69
Digital Fax from the embedded Web server 1. Open a supported Web browser (such as Microsoft Internet Explorer, Opera, Mozilla Firefox, or Safari) on your computer. 2. Type the IP address that has been assigned to HP Officejet Pro device. For example, if you are using an IPv4 network environment and - HP 8500 | User Guide - Page 70
Chapter 6 66 HP Digital Solutions (some models only) - HP 8500 | User Guide - Page 71
Never insert more than one memory card at a time, as this can also damage files on the memory cards. The device supports the memory cards described below Digital (HCSD), MultimediaCard (MMC), Secure MMC. NOTE: This HP device does not support the security function of the Secure MCC card. Reduced-Size - HP 8500 | User Guide - Page 72
, MagicGate Memory Stick, Memory Stick Duo, and Memory Stick Pro, Memory Stick Micro (requires adapter that must be purchased separately universal serial bus (USB) port (PictBridge-enabled) NOTE: The device does not support encrypted memory cards. To insert a memory card 1. Turn the memory card so - HP 8500 | User Guide - Page 73
port of the device with a USB cable. • The DPOF standard saves the print instructions as a file on your memory card. In order to print photos from a DPOF that came with your digital camera to determine if your camera supports the PictBridge standard or DPOF file format 1.1. To print camera- - HP 8500 | User Guide - Page 74
your device with this port. For more information on supported USB devices, see Supported devices. Check your camera documentation to verify how to does not work on your camera, you might need to upgrade the camera firmware. For more information, see the documentation that came with the camera. Once - HP 8500 | User Guide - Page 75
layout, number of copies, rotation, and other print settings. The device supports the Digital Print Order Format (DPOF) file format 1.1, so you do not your memory card into the appropriate slot on the device. 2. When prompted, do one of the following: • Press OK to print all DPOF-tagged photos. The - HP 8500 | User Guide - Page 76
information, see the onscreen HP software help. Print photos from the control panel The device enables you to print photos directly from your memory card or storage device without first transferring the files to a computer. You can print borderless photos (one per sheet of paper) or you can print - HP 8500 | User Guide - Page 77
and use the HP Photosmart Software. To print an local passport service agency. paper sizes. 4. Select the size of the passport photo. Press the arrow keys to scroll through the passport photos sizes. 5. Use the arrows to scroll through the photos. Select the photos you want to print, and do one - HP 8500 | User Guide - Page 78
Chapter 7 7. Select the number of prints to make, and then press Done. 8. Press Print to print the photos. Save photos to your computer After you take photos with your digital camera, you can print them immediately or save them to your computer. To save the photos to your computer, remove the memory - HP 8500 | User Guide - Page 79
the device control panel. For more information, see Use the HP photo and imaging software. NOTE: Before you begin faxing, make sure you have can send a black-and-white or color fax. You can also send a fax manually from an attached phone. This allows you to speak with the recipient before sending - HP 8500 | User Guide - Page 80
changing the resolution or contrast of your fax. Send a fax manually from a phone Sending a fax manually allows you to make a phone call and talk with the to send them a fax before sending it. When you send a fax manually, you can hear the dial tones, telephone prompts, or other sounds through - HP 8500 | User Guide - Page 81
you hear the fax tones from the receiving fax machine. To send a fax manually from a phone 1. Load your originals. For additional information, see Load the originals soon and cause your PIN not to be recognized by the calling card service. If this is the case, you can create a speed dial entry to - HP 8500 | User Guide - Page 82
Chapter 8 3. When you hear the dial tone, enter the number by using the keypad on the device control panel. 4. Follow any prompts that might occur. TIP: If you are using a calling card to send a fax and you have your calling card PIN stored as a speed dial, when prompted to enter your PIN, press - HP 8500 | User Guide - Page 83
are not as busy or phone rates are lower, for example. The device automatically sends your fax at the specified time. You can schedule only one fax to be sent at a time. You can continue to send faxes normally, however, while a fax is scheduled. NOTE: You can send only black and - HP 8500 | User Guide - Page 84
in the automatic document feeder, it sends the document to the number you entered. NOTE: If the recipient's fax machine supports only black-and-white faxes, the HP all-in-one automatically sends the fax in black and white. A message appears after the fax has been sent indicating that the fax was - HP 8500 | User Guide - Page 85
transmission speed and quality of faxed black-andwhite documents. If the receiving fax machine does not support the resolution you have chosen, the HP all-in-one sends faxes at the highest resolution supported by the receiving fax machine. NOTE: You can change the resolution only for faxes that you - HP 8500 | User Guide - Page 86
Chapter 8 Change the Lighter / Darker setting You can change the contrast of a fax to be darker or lighter than the original. This feature is useful if you are faxing a document that is faded, washed out, or handwritten. You can darken the original by adjusting the contrast. NOTE: The Lighter / - HP 8500 | User Guide - Page 87
to receive a fax • Forward faxes to another number • Set the paper size for received faxes • Set automatic reduction for incoming faxes • Block are still connected. This is referred to as manual faxing. Use the instructions in this section to receive a manual fax. NOTE: You can pick up the handset - HP 8500 | User Guide - Page 88
connected to the device. To receive a fax manually 1. Make sure the device is turned on and you have paper loaded in the input tray. 2. Remove any one of the following: • Turn off Auto Answer. • Set Rings to Answer to a high number. 4. If you are currently on the phone with the sender, instruct - HP 8500 | User Guide - Page 89
To reprint faxes in memory from the control panel 1. Make sure you have paper loaded in the input tray. 2. Press Setup. 3. Select Tools, and then faxes in memory from the control panel ▲ Depending on the model you have, do one of the following: • Two-line display: Press (Setup), select Clear Fax Log - HP 8500 | User Guide - Page 90
and requests the fax from it. The designated fax machine must be set for polling and have a fax ready to send. NOTE: The HP all-in-one does not support polling pass codes. Polling pass codes are a security feature that require the receiving fax machine to provide a pass code to the device it - HP 8500 | User Guide - Page 91
option, and then press OK. Set automatic reduction for incoming faxes The Automatic Reduction setting determines what the HP all-in-one does if it receives a fax that is too large for the default paper size. This setting is turned on by default, so the image of the incoming fax is reduced to - HP 8500 | User Guide - Page 92
supported in your country/region, Junk Fax Blocker Set Up does not appear in the Basic Fax Setup menu. NOTE: If no phone numbers are added in the Caller ID list, it is assumed that the user has not signed up for the Caller ID service appears, do one of the , press No. To manually enter a number to - HP 8500 | User Guide - Page 93
press OK to select it. 5. When the Delete Another? prompt appears, do one of the following: • If you want to remove another number from the list of of your faxes easily and also eliminate the hassle of dealing with bulky paper files. Received faxes are saved as TIFF (Tagged Image File Format). Once - HP 8500 | User Guide - Page 94
to PC or Fax to Mac feature, must be on at all times. Only one computer can act as the Fax to PC or Fax to Mac administrator computer. hibernate mode. • If you are using Windows, the HP Digital Imaging monitor in Windows Taskbar must be on at all times. • Paper must be loaded in the input tray. - HP 8500 | User Guide - Page 95
bar, type "HP Device Manager" in the box, and then click the HP Device Manager entry. 2. Follow the onscreen instructions in the setup settings from the Solution Center (Windows) 1. Open the Solution Center. For more information, see Use the HP Solution Center (Windows). 2. Select Settings, and - HP 8500 | User Guide - Page 96
the menu bar, type "HP Device Manager" in the box, and then click the HP Device Manager entry. 2. Follow the onscreen instructions in the setup assistant to the top of every fax you send. HP recommends that you set up the fax header by using the software that you installed with the device. You - HP 8500 | User Guide - Page 97
. • Turn off the Auto Answer setting if you want to receive faxes manually. You must be available to respond in person to the incoming fax call off, the device does not answer calls. To set the answer mode to manual or automatic via the embedded Web server 1. Open the embedded Web server, click - HP 8500 | User Guide - Page 98
provider for the above service before using the feature. If you connect the device to a line with distinctive ring, have your telephone company assign one ring pattern to voice calls and another ring pattern to fax calls. HP recommends that you request double or triple rings for a fax number. When - HP 8500 | User Guide - Page 99
the errorcorrection setting is on, the device can request that a portion of the fax be resent. Turn off error correction only if you are having trouble sending or receiving a fax, and you want to accept the errors in the transmission. Turning off the setting might be useful when you are trying - HP 8500 | User Guide - Page 100
is Fast. If you use one of the following, setting the fax speed to a slower speed might be required: • An Internet phone service • A PBX system • Fax over Internet Protocol (FoIP) • An integrated services digital network (ISDN) service If you experience problems sending and receiving faxes, you - HP 8500 | User Guide - Page 101
in theFax Speed-dial List section. ◦ To remove an entry: Select one or more entries in the Fax Speed-dial List section, and then click the Delete icon. • HP Photosmart Software (Windows): Open the HP Photosmart Software and follow the instructions in the onscreen Help. Set up speed-dial entries 97 - HP 8500 | User Guide - Page 102
-dial List section. ◦ To remove a group: Select one or more groups in the Fax Speed-dial List section, and then click the Delete icon. ◦ Click Apply when you are finished. • HP Photosmart Software (Windows): Open the HP Photosmart Software and follow the instructions in the onscreen Help. 98 Fax - HP 8500 | User Guide - Page 103
Device Manager (Mac OS X): Launch HP Device Manager, click Information and Settings, and then select Fax Speed Dial Settings from the drop-down list. • HP Photosmart Software (Windows): Open the HP Photosmart Software and follow the instructions in the onscreen Help. • Control Panel: Press Speed - HP 8500 | User Guide - Page 104
review the report for information on how to fix the problem, and then rerun the test. To test fax setup via the device control panel 1. Set up the device for faxing according to your particular home or office setup instructions. 2. Make sure the ink cartridges are installed, and that full-size paper - HP 8500 | User Guide - Page 105
fails, review the report for more information on how to fix any problems found. To set the dial type via the embedded Web server 1. Set up the device for faxing according to your particular home or office setup instructions. 2. Make sure the ink cartridges are installed, and that full-size paper is - HP 8500 | User Guide - Page 106
printed confirmation that your faxes were successfully sent, follow these instructions to enable fax confirmation before sending any faxes. Select either Press Setup. 2. Select Print Report, and then Fax Confirmation. 3. Select one of the following, and then press OK. Off On Fax Send On Fax - HP 8500 | User Guide - Page 107
Fax Error Report. 3. Select one of the following, and then HP Solution Center software 1. At the computer, open the HP Solution Center software. For more information, see Use the HP photo and imaging software. 2. See the onscreen Help for the HP Solution Center software for further instructions - HP 8500 | User Guide - Page 108
a Caller ID History Report Use the following procedure to print a list of Caller ID fax numbers. To print a Caller ID History Report 1. Press Setup, select Printer Report, and then select Caller ID History Report. 2. Press OK. 104 Fax - HP 8500 | User Guide - Page 109
Cancel a fax You can cancel a fax you are sending or receiving at any time. To cancel a fax ▲ Press Cancel on the device control panel to stop a fax you are sending or receiving. If the device does not stop faxing, press Cancel again. The device prints any pages it has already started printing and - HP 8500 | User Guide - Page 110
Chapter 8 106 Fax - HP 8500 | User Guide - Page 111
To make a copy from the device control panel 1. Make sure you have paper loaded in the input tray. 2. Place your original face down on the or load originals in the ADF. For more information, see Load the originals. 3. Do one of the following: • Press START COPY Black to start a black-and-white copy - HP 8500 | User Guide - Page 112
copies from the device control panel (color display) 1. Make sure you have paper loaded in the input tray. 2. Place your original face down on the scanner from the device control panel (two-line display) 1. Make sure you have paper loaded in the input tray. 2. Place your original face down on the - HP 8500 | User Guide - Page 113
extends the life of your ink cartridges. NOTE: Stars that indicate copy quality are available on some models with a twoline display. To change the copy quality from the device control panel (color display) 1. Make sure you have paper loaded in the input tray. 2. Load your original, using the scanner - HP 8500 | User Guide - Page 114
. 5. Press START COPY Black or START COPY Color. To change the copy quality from the device control panel (two-line display) 1. Make sure you have paper loaded in the input tray. 2. Load your original, using the scanner glass or the ADF. For more information, see Load the originals 3. In the Copy - HP 8500 | User Guide - Page 115
Legal > Ltr 72%, might not match the percentage that appears in the display. To copy a legal-size document onto letter paper (color display) 1. Make sure you have paper loaded in the input tray. 2. Load your original using the scanner glass or the automatic document feeder. For more information, see - HP 8500 | User Guide - Page 116
contrast from the device control panel (color display) 1. Make sure you have paper loaded in the input tray. 2. Place your original face down on the In the Copy area, press COPY repeatedly until Lighter / Darker appears. 4. Do one of the following: • Press the right arrow, , to darken the copy. • Press - HP 8500 | User Guide - Page 117
Letter- or A4-size, depending on the location set on the control panel. If you are not using Letter or A4 paper, then you will need to manually change the paper setting. 2. Touch COPY and then select Collate. 3. Touch On. To collate copies from the control panel (two-line display) 1. Load originals - HP 8500 | User Guide - Page 118
print copies on both sides of a sheet of paper. It can be done via the flatbed scanner the second page. Two-sided copying is not supported for small media. To make two-sided copies from - 2 2 - 2 Description Copy one-sided originals to a one-sided copy Copy one-sided originals to a two-sided copy - HP 8500 | User Guide - Page 119
tools. NOTE: Specific procedures might include other methods. Windows • Device control panel • Printer driver • Toolbox • Network Toolbox • Embedded Web Server Mac OS X • Device control panel • HP Device Manager • HP Printer Utility • Embedded Web Server This section contains the following - HP 8500 | User Guide - Page 120
Device control panel Embedded Web server Toolbox (Windows) to obtain the following information... Obtain information about the status of jobs that are being processed, the operating status of the device, and the status of ink cartridges. • Printer status information: Click the Information tab, and - HP 8500 | User Guide - Page 121
(continued) Use this tool... Network Toolbox HP Printer Utility (Mac OS X) HP Solution Center to obtain the following information... View network settings. From the Toolbox, click the Network Settings tab. Ink cartridge information: Open the Information and Support panel and click Supplies Status. - HP 8500 | User Guide - Page 122
Network Settings tab, click the Utilities tab, and then click Print Wireless Network Test Report. • Change tray settings: Click Paper Handling from the Printer Settings panel. • Perform device maintenance tasks: Open the Information and Support panel, and then click the option for the task that you - HP 8500 | User Guide - Page 123
. • Cartridge Details: Shows order numbers of the installed ink cartridges. • MyPrintMileage - to view printer usage • Printhead health - to view the status of the printhead • Hardware Info - to view the model name, firmware version, serial number, service ID, and status of the duplexer. Use device - HP 8500 | User Guide - Page 124
the printer supports wireless connection): Enable the user to turn the wireless radio On or Off and to change the IP address or DNS server 4. Utilities: a. Run Network Diagnostic - to perform network troubleshooting b. Print Wireless Network Test Report - only for printers with wireless capability - HP 8500 | User Guide - Page 125
HP Solution Center (Windows) On a Windows computer, the HP Solution Center is the entry point for the HP software. Use the HP Solution Center to change print settings, order supplies, and access the onscreen Help. The features available in the HP clear them manually. You can can disable one or more - HP 8500 | User Guide - Page 126
printer driver (Windows), or the HP Printer Utility (Mac OS X), the device must be on a network and must have an IP address. • Web browser: In a supported status information about the device, its ink supplies and usage, and a images printed, print settings, paper type, frequency of use, temperature - HP 8500 | User Guide - Page 127
. Use the HP Printer Utility (Mac OS X) The HP Printer Utility contains tools to configure print settings, calibrate the device, order supplies online, and find Web site support information. This section contains the following topics: • Open the HP Printer Utility • HP Printer Utility panels Use - HP 8500 | User Guide - Page 128
in the Dock. 2. Select Maintain printer from the Information and Settings menu. 3. Select the HP device and click the Launch Utility. HP Printer Utility panels Information and Support panel • Supplies Status: Shows the information about currently installed ink cartridges. • Supply Info: Shows the - HP 8500 | User Guide - Page 129
Print Report, select Self-Test Report, and then press OK. • Toolbox (Windows): Click the Services tab, and then click Print a Test Page. • HP Printer Utility (Mac OS X): Click Device Information from the Information and Support panel, and then click Print Configuration Page. Understand the network - HP 8500 | User Guide - Page 130
troubleshoot network connectivity problems. If you need to call HP device. 3. 802.11 Wireless: Shows information about the active wireless network connection, such as Service Location Protocol (SLP) connection. SLP is used by network management applications for device management. The device supports - HP 8500 | User Guide - Page 131
network settings • Change advanced network settings Change basic network settings The control-panel options enable you to set up and manage a wireless connection and to perform a variety of network management tasks. This includes viewing the network settings, restoring the network defaults, turning - HP 8500 | User Guide - Page 132
Setup. 2. Select Network. 3. Do one of the following: • To display wired (Ethernet) network settings, select View Network Settings, and then select Display Wired Summary. • To display wireless network settings, select View Network Settings, and then select Display Wireless Summary. • To print the - HP 8500 | User Guide - Page 133
. Keep your getting started guide for later use. In this section, you will learn how to set up the device so that faxing works successfully with equipment and services you might already have on the same phone line. TIP: You can also use the Fax Setup Wizard (Windows) or HP Fax Setup Utility (Mac - HP 8500 | User Guide - Page 134
faxing, determine which kind of phone system your country/region uses. The instructions for fax setup differ depending on whether you have a serial- or back of the device. NOTE: If you have a parallel-type phone system, HP recommends you use the 2-wire phone cord supplied with the device to connect - HP 8500 | User Guide - Page 135
a PBX phone system or an ISDN line • Case D: Fax with a distinctive ring service on the same line • Case E: Shared voice/fax line • Case F: Shared voice/fax Do you send and receive faxes directly to and from your computer software applications through a dial-up connection? ◦ Do you send and receive - HP 8500 | User Guide - Page 136
and services applicable to your home or office setting. Then look up the recommended fax setup. Step-by-step instructions are one end to your telephone wall jack and the other end to the port labeled 1-LINE on the back of the device. If you use another phone cord, you might experience problems - HP 8500 | User Guide - Page 137
Voice calls Comput er dialup modem Answeri Voice ng mail machine service Recommended fax setup Case J: Shared voice/ fax line with computer modem and answering machine Case K: Shared voice/ fax line with computer dial-up modem and - HP 8500 | User Guide - Page 138
Using the phone cord supplied in the box with the device, connect one end to your telephone wall jack, then connect the other end to the DSL If you have a DSL service through your telephone company, and do not connect any equipment to the device, use the instructions in this section to connect a - HP 8500 | User Guide - Page 139
already have in your home or office. As only one phone cord is supplied, you might need to obtain fax test. If you encounter problems setting up the device with optional equipment, contact your local service provider or vendor for further instructions on how to turn off the call-waiting tone. - HP 8500 | User Guide - Page 140
cord to the adapter provided for your country/region. If you encounter problems setting up the device with optional equipment, contact your local service provider or vendor for further assistance. Case D: Fax with a distinctive ring service on the same line If you subscribe to a distinctive ring - HP 8500 | User Guide - Page 141
device with a distinctive ring service 1. Using the phone cord supplied in the box with the device, connect one end to your telephone wall receives the fax. If you encounter problems setting up the device with optional equipment, contact your local service provider or vendor for further assistance. - HP 8500 | User Guide - Page 142
line 1. Using the phone cord supplied in the box with the device, connect one end to your telephone wall jack, then connect the other end to the answer the fax call manually. If you encounter problems setting up the device with optional equipment, contact your local service provider or vendor for - HP 8500 | User Guide - Page 143
1. Using the phone cord supplied in the box with the device, connect one end to your telephone wall jack, then connect the other end to the manual fax before voicemail picks up the line. If you encounter problems setting up the device with optional equipment, contact your local service provider - HP 8500 | User Guide - Page 144
plug it into the port labeled 2-EXT on the back of the device. 3. Using the phone cord supplied in the box with the device, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the device. NOTE: You might - HP 8500 | User Guide - Page 145
the automatic fax reception setting in your modem software, the device will not be able to receive encounter problems setting up the device with optional equipment, contact your local service instructions to set up your fax. 1 Telephone wall jack 2 Parallel splitter 3 DSL/ADSL filter Connect one - HP 8500 | User Guide - Page 146
phone cord provided in the box with the device, connect one end to the DSL filter, and then connect the other encounter problems setting up the device with optional equipment, contact your local service provider for both fax and telephone calls, use these instructions to set up your fax. There are - HP 8500 | User Guide - Page 147
the back.) Figure 10-7 Example of a parallel splitter • If your computer has one phone port, set up the device as described below. Figure 10-8 Back view of To set up the device on the same phone line as a computer with one phone port 1. Remove the white plug from the port labeled 2-EXT on the - HP 8500 | User Guide - Page 148
one your modem software is set modem software, the HP device will not be able to receive faxes. 7. Now you need to decide how you want the device to answer calls, automatically or manually answer faxes manually, you must to answer calls manually, turn off the the fax call manually. If you - HP 8500 | User Guide - Page 149
Shared voice/fax with computer DSL/ADSL modem Use these instructions if your computer has a DSL/ADSL modem 1 modem 6 Computer 7 Telephone NOTE: You will need to purchase a parallel splitter. A parallel splitter has one RJ-11 port on the front and two RJ-11 ports on the back. Do not use a 2- - HP 8500 | User Guide - Page 150
calls. 2. Using the phone cord supplied in the box with the devices, connect one end to the DSL filter, then connect the other end to the port labeled the fax. If you encounter problems setting up the device with optional equipment, contact your local service provider or vendor for further assistance - HP 8500 | User Guide - Page 151
supplied in the box with the device, connect one end to your telephone wall jack, then connect on the device to the maximum number of rings supported by your device. (The maximum number of rings encounter problems setting up the device with optional equipment, contact your local service provider - HP 8500 | User Guide - Page 152
up modem and answering machine There are two different ways to set the HP device with your computer based on the number of phone ports on Figure 10-10 Example of a parallel splitter • If your computer has one phone port, set up the HP device as described below. Figure 10-11 Back view of the device - HP 8500 | User Guide - Page 153
4. Using the phone cord supplied in the box with the HP device, connect one end to your telephone wall jack, then connect the other end to . You can use standard phone cords for these connections. 6. If your modem software is set to receive faxes to your computer automatically, turn off that setting. - HP 8500 | User Guide - Page 154
Change the Rings to Answer setting on the HP device to the maximum number of rings supported by your HP device. (The maximum number of rings varies voice message. If you encounter problems setting up the device with optional equipment, contact your local service provider or vendor for further - HP 8500 | User Guide - Page 155
sharing the same phone number with DSL/ADSL service will need to be connected to additional DSL/ cord supplied in the box with the device, connect one end to the DSL/ADSL filter, then connect setting on the device to the maximum number of rings supported by the device. NOTE: The maximum number of - HP 8500 | User Guide - Page 156
instructions to set up your fax. If you encounter problems setting up the device with optional equipment, contact your local service service at the same phone number you use for fax calls. You must receive faxes manually if it has one or two phone ports. • If your computer has only one phone port, you - HP 8500 | User Guide - Page 157
in the box with the device, connect one end to your telephone wall jack, or office. 5. If your modem software is set to receive faxes to your problems setting up the device with optional equipment, contact your local service hp.com/at/faxconfig www.hp.com/de/faxconfig www.hp.com/ch/fr/faxconfig Set - HP 8500 | User Guide - Page 158
program. In addition, you must have administrator privileges to install a printer driver on Windows 2000, Windows XP, or Windows Vista. When setting up the device, HP recommends that you connect it after you install the software. The installation program is designed to provide you with the easiest - HP 8500 | User Guide - Page 159
methods for locating the printer driver, select the Advanced option instructions. 6. Click Finish to close the Found New Hardware wizard. The wizard automatically starts the installation program (this might take a short while). 7. Complete the installation process. Configure the device (Windows - HP 8500 | User Guide - Page 160
functions are not shared. To share the device 1. Click Start, point to Settings, and then click Printers or Printers and Faxes. - Or Click Start, click Control Panel, and then double-click Printers. 2. Right-click the device icon, click Properties, and then click the Sharing tab. 3. Click the option - HP 8500 | User Guide - Page 161
or wireless network connection. There is no dedicated print server. Install the software on the computers that will be using the device. For more information, see Install the device on a network. 1. Client computer A 2. HP device 3. Client computer B 4. Network server 5. Router/hub One - HP 8500 | User Guide - Page 162
the onscreen instructions to complete the installation. NOTE: To share the device with Windows client computers, see Install the device software on client computers and Share the device on a locally shared network. Install the device software on client computers After printer drivers are installed - HP 8500 | User Guide - Page 163
in a pure IPv6 network environment If you are connecting the device to a Windows XP or a Windows Vista computer on a pure IPV6 network, follow these instructions to install the printer driver. NOTE: If you attempt to install the device software from the Starter CD, you will not be able to find the - HP 8500 | User Guide - Page 164
the Stateless IPv6 address of the HP device printed on the Network configuration page. For example, 2001:DB8:1::4A50:33GFF:FE32:3333. NOTE: The device status is not available in pure IPv6 network environment running Windows XP. To install the printer driver on Windows Vista 1. Click Start and then - HP 8500 | User Guide - Page 165
software and associated Help files.) For more information about USB device sharing, see the support information on the Apple Web site (www.apple.com) or the Apple Macintosh Help on the computer. NOTE: Printer Sharing is supported Shared Printers, and then select your device. c. Select the Paper Size, - HP 8500 | User Guide - Page 166
Solve wireless problems. Make sure the device is not connected to the network by a network cable. The sending device must have built-in 802.11 capabilities or an 802.11 wireless card installed. The device and the computers that use it must be on the same subnet. Before installing the device software - HP 8500 | User Guide - Page 167
encrypting data sent over radio waves from one wireless device to another wireless device. Devices on a WEP-enabled supports the Independent Basic Service Set (IBSS) to enable security between client workstations operating in ad hoc mode. To set up wireless communication using the installer (Windows - HP 8500 | User Guide - Page 168
, double-click the setup icon on the Starter CD. 3. On the CD menu, click Install Network/Wireless Device, and then follow the onscreen instructions. NOTE: If the firewall software on your computer displays any messages during the installation, select the Always permit/Allow option in the messages - HP 8500 | User Guide - Page 169
be found. If the HP software cannot find the HP device during installation (and you know the HP device is on the network), or you have already successfully installed HP software and experience problems, try the following: 1. If you are using a computer running Windows, in the firewall configuration - HP 8500 | User Guide - Page 170
from a USB connection to a wireless connection (Mac OS X) 1. Click the HP Device Manager icon on the Dock or in the Hewlett Packard folder in the Applications folder. 2. From the Information and Settings list, select Network Printer Setup Utility. 3. Follow the onscreen instructions to configure the - HP 8500 | User Guide - Page 171
instructions to change from an Ethernet connection to a wireless connection. 5. After you finish changing the settings, disconnect the Ethernet cable. Guidelines for ensuring wireless wireless access point, such as a wireless guidelines To keep the wireless network secure, follow these wireless - HP 8500 | User Guide - Page 172
into your all-in-one, follow the instructions that came with your Bluetooth device. To change the name of the device from the default a. Press Setup. b. Select Bluetooth, and then select Device Name. NOTE: The device ships with the predefined name of "Officejet Pro 8500 A909 Series." c. Use the - HP 8500 | User Guide - Page 173
an HP Bluetooth adapter, it will install automatically using the Widcomm/Broadcom stack. To install and print using the Microsoft stack NOTE: Make sure that you have installed the device software on the computer. The purpose of installing the software is to make sure the printer driver is available - HP 8500 | User Guide - Page 174
then select A Bluetooth Printer. 6. Follow the onscreen instructions to finish the installation. 7. Print as you would to any printer. To install and print using the Widcomm/Broadcom stack 1. Make sure that you have installed the device software on the computer. 2. Attach an HP Bluetooth adapter to - HP 8500 | User Guide - Page 175
8. Select Bluetooth from the pull-down menu. Select the all-in-one and click Add. The all-in-one is added to the device list. 9. Print as you would to any device. Set Bluetooth security for the device You can enable the following device - HP 8500 | User Guide - Page 176
then press OK. The all-in-one is inaccessible to Bluetooth devices that software. 2. Press the Power button to turn off the device. 3. On the Windows taskbar, click Start, select Programs or All Programs, select HP, select the HP device, and then click Uninstall. 4. Follow the onscreen instructions - HP 8500 | User Guide - Page 177
instructions. When the software installation is complete, the HP Digital Imaging Monitor icon appears in the Windows system tray. To uninstall from a Windows 2. Select HP Officejet Pro All-in-One Series, and then click Change/Remove or Uninstall/Change. Follow the onscreen instructions. 3. Disconnect - HP 8500 | User Guide - Page 178
then double-click HP All-in-One Installer. 7. Follow the onscreen instructions and also see Install the software for network or direct connection. To uninstall from a Macintosh computer, method 2 1. Open the Finder. 2. Double-click Applications. 3. Double-click Hewlett-Packard. 4. Select your device - HP 8500 | User Guide - Page 179
wireless problems • Solve photo (memory card) problems • Solve device management problems • Troubleshoot installation issues • Clear jams • Errors (Windows) Replace the ink cartridges You can check the estimated ink levels from the Toolbox (Windows), the HP Solution Center, the HP Printer Utility - HP 8500 | User Guide - Page 180
the slot. Press down firmly on the cartridge to ensure proper contact. 5. Close the ink cartridge cover. Maintain the printheads If printed characters are incomplete, or printouts are streaked, the ink nozzles might be clogged and you might need to clean the printheads. 176 Maintain and troubleshoot - HP 8500 | User Guide - Page 181
on a clean sheet of white paper. Evaluate any problem areas, and perform the recommended the printhead contacts manually • To replace the printheads To check printhead health Use one of the following tab, and then click Ink Supplies in the left pane. • Toolbox (Windows): Open the Toolbox. For - HP 8500 | User Guide - Page 182
click Run Diagnostic. • Toolbox (Windows): Click the Services tab, and then click Print a PQ (Print Quality) Diagnostic Page and follow the onscreen instructions. • HP Printer Utility (Mac OS X): Click Print Quality Diagnostics from the Information and Support panel. 178 Maintain and troubleshoot - HP 8500 | User Guide - Page 183
section, and then click Run Diagnostic. • Toolbox (Windows): Click the Services tab, and then click Align Printheads and follow the onscreen instructions. • HP Printer Utility (Mac OS X): Click Align from the Information and Support panel. To calibrate the linefeed • Control panel: PressSetup - HP 8500 | User Guide - Page 184
click Run Diagnostic. • Toolbox (Windows): Click the Services tab, and then click Clean Printheads and follow the onscreen instructions. • HP Printer Utility (Mac OS X): Click Clean from the Information and Support panel. To clean the printhead contacts manually After the printheads are installed - HP 8500 | User Guide - Page 185
on one face of the printhead. The nozzles are on a different face of the printhead. Ink will be visible on the nozzles. CAUTION: Touching the nozzles can cause permanent nozzle damage. CAUTION: Ink can permanently mark clothing. 7. After cleaning, place the printhead on a sheet of paper or paper - HP 8500 | User Guide - Page 186
the pages, start the alignment process manually. For more information, see To align the printheads. To replace the printheads NOTE: To find out which printheads work with your printer, see Supplies. Replace the printheads 5 seconds. Wait for the carriage to stop moving. 182 Maintain and troubleshoot - HP 8500 | User Guide - Page 187
3. Lift the printhead latch. 4. Lift the handle of a printhead and use it to pull the printhead out of its slot. 5. Before installing a printhead, shake the printhead up and down at least six times while the printhead is still in its packaging. Maintain the printheads 183 - HP 8500 | User Guide - Page 188
manually. For more information, see To align the printheads. Store printing supplies This section covers the following topics: • Store ink cartridges • Store printheads Store ink cartridges Ink . Clean the device This section provides instructions for keeping the device in top working condition. Perform - HP 8500 | User Guide - Page 189
Dust or dirt on the scanner glass, scanner lid backing, or scanner frame can slow down performance, degrade the quality of scans, and affect the accuracy of special features such as fitting copies to a certain page size. This section contains the following topics: • Clean the scanner glass • Clean - HP 8500 | User Guide - Page 190
feeder If the automatic document feeder picks up multiple pages or if it does not pick up plain paper, you can clean the rollers and separator pad. Lift the automatic document feeder cover to access the ) alcohol. 5. Close the cover of the automatic document feeder. 186 Maintain and troubleshoot - HP 8500 | User Guide - Page 191
To clean the glass strip inside the automatic document feeder (two-line display) 1. Turn off the HP all-in-one, and unplug the power cord. NOTE: Depending how long the HP all-in-one is unplugged, the date and time might be erased. You might need to reset the date and time later, when you - HP 8500 | User Guide - Page 192
power cord, and then turn on the HP all-in-one. General troubleshooting tips and resources Try these when you begin troubleshooting a printing problem. • For a paper jam, see Clear jams. • For paper-feed problems, such as the paper skew and paper pick, see Solve paper-feed problems. 188 Maintain and - HP 8500 | User Guide - Page 193
quality and unexpected printouts • Solve paper-feed problems • Solve copy problems • Solve scan problems • Solve fax problems • Solve network problems • Solve wireless problems • Solve photo (memory card) problems • Troubleshoot installation issues Solve printing problems • The device shuts down - HP 8500 | User Guide - Page 194
(www.hp.com/support) for the latest troubleshooting information, or product fixes and updates. For more information on error messages, see Device control-panel message types. The device is not responding (nothing prints) If the device supports wireless communication, see also Solve wireless problems - HP 8500 | User Guide - Page 195
wireless communication and is printing slowly, then the radio signal might be weak. Placement of the text or graphics is wrong If these solutions do not work, the problem may be caused by the inability of the application to interpret print settings properly. See the release notes for known software - HP 8500 | User Guide - Page 196
Supported devices. Check the page-orientation setting Make sure the media size and page orientation selected in the application match the settings in the printer driver the ink cartridges. More than one page is being picked For more information on paper-feed problems, see Solve paper-feed problems. - HP 8500 | User Guide - Page 197
troubleshooting Check the printheads and ink cartridges Print the print quality diagnostic page on a clean sheet of white paper. Evaluate any problem areas, and perform the recommended actions. For more information, see To print the print quality diagnostic page. Check the paper printer driver, power - HP 8500 | User Guide - Page 198
printer driver, select the Best print quality, and also increase the ink drying time and reduce the ink saturation, using the ink volume under the advanced features (Windows) or ink print mode, such as Normal, to reduce ink, or use HP Premium Paper designed for printing vivid color documents. For - HP 8500 | User Guide - Page 199
Check the print settings Make sure Print in Grayscale is not selected in the printer driver. Check the printheads Print the print quality diagnostic page on a clean sheet of white paper. Evaluate any problem areas, and perform the recommended actions. For more information, see To print the print - HP 8500 | User Guide - Page 200
in Grayscale is not selected in the print driver. Solve paper-feed problems Media is not supported for the printer or tray Use only media that is supported for the device and the tray being used. For more information, see Understand specifications for supported media. 196 Maintain and troubleshoot - HP 8500 | User Guide - Page 201
paper of the same size so that the stack height is within this range. • If you are printing on the blank side of a used page, the device may have problems the trays is aligned to the paper guides. If needed, reload the media properly, making sure that the paper guides are properly aligned. • Make - HP 8500 | User Guide - Page 202
the media on top of other paper of the same size so that the stack height is within this range. • Use HP media for optimum performance and efficiency. For more information, see Select print media. Solve copy problems If the following topics do not help, see Support and warranty for information about - HP 8500 | User Guide - Page 203
, if needed. See the onscreen Help for the HP Solution Center software for more information. Copy quality is poor • Take problems. For more information, see To print the print quality diagnostic page. Copy defects are apparent • Vertical white or faded stripes The media might not meet Hewlett-Packard - HP 8500 | User Guide - Page 204
then ejects the paper Check the ink cartridges The ink cartridges may have run out of ink, and the print job was cancelled. Replace the ink cartridges, and scan problems If the following topics do not help, see Support and warranty for information about HP support. 200 Maintain and troubleshoot - HP 8500 | User Guide - Page 205
NOTE: If you are starting the scan from a computer, see the software Help for troubleshooting information. • Scanner did nothing • Scan takes too long • Part of the document did not scan or text and scanning processes share memory, which means that the scan might be slower. Solve scan problems 201 - HP 8500 | User Guide - Page 206
HP Solution Center software, the default settings in the HP Solution Center software might be set to automatically perform a specific task other than the one that you are attempting. See the onscreen Help for the HP Solution Center software for instructions , if at all. 202 Maintain and troubleshoot - HP 8500 | User Guide - Page 207
of the original photograph, which degrades the quality. Often, the ink dots form unwanted patterns that can be detected when the image is scanned or printed or when the image appears on a screen. If the following suggestions do not solve the problem, you might need to use a better-quality version of - HP 8500 | User Guide - Page 208
printed on colored paper. • Unwanted lines Ink, glue, correction cleaning does not correct the problem, the scanner glass or lid HP software settings might be set to reduce the scanned image. See the product software Help for more information about changing the settings. 204 Maintain and troubleshoot - HP 8500 | User Guide - Page 209
HP device. Connect the HP device directly to the wall jack to see if the problem persists. • The fax test failed • The display always shows Phone Off Hook • The device is having problems sending and receiving faxes • The device is having problems sending a manual test failed, review the report for - HP 8500 | User Guide - Page 210
reviewing the troubleshooting information in this section. • Try to send or receive a test fax. If you can send or receive a fax successfully, there might not be a problem. • If you are running the test from the Fax Setup Wizard (Windows) or HP with the device, connect one end to your telephone wall - HP 8500 | User Guide - Page 211
problems found, run the fax test again to make sure it passes and the device is ready for faxing. The "Phone Cord Connected to Correct Port on Fax" test failed Solution: Plug the phone cord into the correct port. 1. Using the phone cord supplied in the box with the device, connect one - HP 8500 | User Guide - Page 212
region. • If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall in the box with the device to connect to the telephone wall jack. One end of the phone cord should be connected to the port labeled 1-LINE and troubleshoot - HP 8500 | User Guide - Page 213
phone line, and then run the test again. If the Dial Tone Detection Test passes without the other equipment, then one or more pieces of the equipment is causing problems; try adding them back one at a time and rerunning the test each time, until you identify which piece of equipment is causing the - HP 8500 | User Guide - Page 214
them back one at a time and rerunning the test each time, until you identify which piece of equipment is causing the problem. ◦ If the Fax Line Condition Test fails without the other equipment, connect the device to a working phone line and continue reviewing the troubleshooting information in - HP 8500 | User Guide - Page 215
power outlet. Press the Power button to turn on the device. After turning on the device, HP recommends you wait five minutes before sending or receiving a fax. The device cannot send or receive device to connect to the telephone wall jack. One end of the phone cord should be Solve fax problems 211 - HP 8500 | User Guide - Page 216
your local telephone company for service. • Other equipment, which message providing information about the problem and how to solve it noise) can cause faxing problems. Check the sound quality problem persists, contact your telephone company. • If you are using a digital subscriber line (DSL) service - HP 8500 | User Guide - Page 217
If the device shares the same phone line with a DSL service, the DSL modem might not be properly grounded. If provider for support. • If you are using a phone splitter, this can cause faxing problems. (A wall jack. The device is having problems sending a manual fax Solution: NOTE: This possible - HP 8500 | User Guide - Page 218
you must be available to respond in person to incoming fax calls. For information on setting up the device when you have a voice mail service, see Case F: Shared voice/fax line with voice mail. For information on receiving faxes manually, see Receive a fax manually. 214 Maintain and troubleshoot - HP 8500 | User Guide - Page 219
phone line with the device, check to make sure that the software that came with your modem is not set to receive faxes automatically answering machine on the same phone line with the device, you might have one of the following problems: ◦ Your answering machine might not be set up properly with the - HP 8500 | User Guide - Page 220
the other equipment, one or more pieces of the other equipment is causing problems; try adding them back one at a time and service could be interfering with the recipient's phone line. You can also ask the recipient to check the receiving fax machine for any problems. 216 Maintain and troubleshoot - HP 8500 | User Guide - Page 221
the device to answer in the maximum number of rings supported. (The maximum number of rings varies by country/ phone cord supplied in the box with the device, connect one end to the coupler, then connect the other end HP Digital Imaging monitor is turned off (Windows only). Solve fax problems 217 - HP 8500 | User Guide - Page 222
one used for setup, both computers should be switched on at all times. Cause: There is no paper in the input tray. Solution: Load paper HP Digital Imaging Monitor (Windows only) is not operating properly Solution: Restart the HP the device or Solve scan problems. Received faxes are blank troubleshoot - HP 8500 | User Guide - Page 223
network folder • Unable to scan to e-mail Common problems Scanned images are incorrectly cropped when scanning using Automatic paper size Use the correct paper size if available, and only use Automatic when using small media/photos. The HP Officejet Pro device is not set up correctly on the network - HP 8500 | User Guide - Page 224
suffix The HP Officejet Pro device can create up to 9,999 files using the same prefix and suffix. If you have scanned many files to a folder, change the prefix. The filename prefix has not been set up correctly Make sure the folder name and filename uses only the letters or characters supported by - HP 8500 | User Guide - Page 225
HP Direct Digital Filing Setup Wizard or HP service provider manually change the time zone used by the HP Officejet Pro device to one that reflects the correct time: ◦ Open a supported Web browser window. NOTE: is one hour HP Direct Digital Filing (Windows) If you are using a computer running Windows - HP 8500 | User Guide - Page 226
dialog box used to enable sharing is different from the standard, Windows sharing dialog box. However, to ensure that data sent from the HP Officejet Pro is secure, the HP Direct Digital Filing Setup Wizard does not support SFS, and the computer displays the standard sharing dialog box instead of - HP 8500 | User Guide - Page 227
to manually change the time zone used by the HP Officejet Pro device to one that reflects the correct time: ◦ Open a supported problems NOTE: After correcting any of the following, run the installation program again. General network troubleshooting • If you are unable to install the device software - HP 8500 | User Guide - Page 228
so. Solve wireless problems If the device is unable to communicate with the network after completing the wireless setup and software installation, perform one or more of the following tasks in the order shown below. • Basic wireless troubleshooting • Advanced wireless troubleshooting Basic wireless - HP 8500 | User Guide - Page 229
wireless router is using a hidden SSID • Make sure the wireless version of the HP device is set as the default printer driver (Windows only) • Make sure the HP Network Devices Support service is running (Windows only) • Add hardware addresses to a wireless access point (WAP) Solve wireless problems - HP 8500 | User Guide - Page 230
wireless connection 1. Make sure that your computer's wireless that your wireless computer could network. Windows a. Click wireless router. The connection status wireless and which wireless network your wireless in the window. If you Windows, you can also access HP Network Assistant at www.hp.com/sbso/wireless - HP 8500 | User Guide - Page 231
HP HP device is on the network 1. If the HP device supports wireless connectivity is disabled. 2. If the HP device is connected to a wireless network, print the device's Wireless HP device is not connected to a network. Run the Wireless Network Test (using the instructions the HP the HP the HP device - HP 8500 | User Guide - Page 232
Do one of the following, depending on the printer status: a. If the HP device is Offline, right-click the device and click Use Printer Online. b. If the HP device is Paused, right-click the device and click Resume Printing. 4. Try using the HP device over the network. 228 Maintain and troubleshoot - HP 8500 | User Guide - Page 233
one icon in the folder for the HP device, right-click the printer icon for the version of the printer driver that is connected wirelessly and select Set as Default Printer. Make sure the HP Network Devices Support service is running (Windows only) To restart the HP Network Device Support service - HP 8500 | User Guide - Page 234
MAC addresses. Solve photo (memory card) problems If the following topics do not help, see Support and warranty for information about HP support. NOTE: If you are starting a memory card operation from a computer, see the software Help for troubleshooting information. • The device cannot read the - HP 8500 | User Guide - Page 235
card reader or have the device serviced. For more information, see Support and warranty. ◦ Make sure that only one memory card has been inserted at ejects the paper Check the ink cartridges • The ink cartridges may have run out of ink, and the print job was cancelled. Replace the ink cartridges, - HP 8500 | User Guide - Page 236
more information, see Configure the device (Windows) or Configure the device (Mac OS Summary or Display Wireless Summary. For Troubleshoot installation issues If the following topics do not help, see Support and warranty for information about HP support. • Hardware installation suggestions • Software - HP 8500 | User Guide - Page 237
ink cartridges • Make sure that all of the printheads and ink cartridges are firmly installed in their correct, colorcoded slot. Press down firmly on each one one of the supported Paper is loaded correctly in the tray, and is not jammed in the device. • All latches and covers are closed. Troubleshoot - HP 8500 | User Guide - Page 238
download the device driver from the HP Web site (www.hp.com/support). Check or perform the following • Make sure the computer meets the system requirements. • Before installing software on a Windows contains the following topics: • Clear paper jams • Avoid paper jams 234 Maintain and troubleshoot - HP 8500 | User Guide - Page 239
Understand specifications for supported media. • Using paper that is too thick or too thin for the device. • Trying to add paper to the document feeder tray while the device is feeding pages. To clear a jam 1. Remove all media from the output tray. CAUTION: Trying to clear a paper jam from the front - HP 8500 | User Guide - Page 240
jam and have Tray 2 installed, pull out the tray and remove the jammed device off Tray 2. c. Remove the jammed media from the bottom of the device paper remaining inside the device, ensure the carriage has moved to the right of the device, free any paper jam. 6. After clearing the jam, close all - HP 8500 | User Guide - Page 241
. Make sure the paper-width guide does not bend the paper in the input tray. • Do not force paper too far forward in the input tray. • Use paper types that are recommended for the device. For more information, see Understand specifications for supported media. Errors (Windows) This list represents - HP 8500 | User Guide - Page 242
• Device Disconnected • Replace Cartridge(s) Soon • Cartridge Problem • Cartridge Problem • Paper Mismatch • The cartridge cradle cannot move. • Paper Jam • Paper Jam • The printer is out of paper. • Incompatible Cartridge(s) • Printer Offline • Printer Paused • Document failed to print • General - HP 8500 | User Guide - Page 243
this does not correct the problem, then proceed with the following. Use the following to correct the error: • Replace the ink cartridges • Supplies • HP inkjet supplies recycling program Paper Mismatch Use the following to correct the error: Paper detected does not match paper size or type selected - HP 8500 | User Guide - Page 244
• Replace the ink cartridges • Supplies • HP inkjet supplies recycling program Printer Offline Your printer is currently offline. Use the following to correct the error: To check if the printer is paused or offline 1. Depending upon your operating system, do one of the following: • Windows Vista: On - HP 8500 | User Guide - Page 245
ink leakage. There was a problem with the product. Write down the error code provided in the message, and then contact HP support. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Errors (Windows) 241 - HP 8500 | User Guide - Page 246
Chapter 11 242 Maintain and troubleshoot - HP 8500 | User Guide - Page 247
Jetdirect en3700 Fast Ethernet Print Server* J7942A HP Jetdirect ew2400 802.11g J7951A Wireless Print Server* HP BT500, Bluetooth Wireless Adapter* Q3395A *Only supports print functionality. Optional second tray for up to 250 pages of plain paper External print server (USB 1.0) External print - HP 8500 | User Guide - Page 248
(located inside the printer, near the ink cartridges). • The HP SureSupply Web site (www.hp.com/buy/supplies). For more information, see Order printing supplies online. • The label of the ink cartridge you are replacing. • The HP software on your computer: ◦ Solution Center (Windows): Click Status - HP 8500 | User Guide - Page 249
media To order media such as HP Premium Paper, go to www.hp.com. HP recommends plain papers with the ColorLok logo for printing and copying of everyday documents. All papers with the ColorLok logo are independently tested to meet high standards of reliability and print quality, and produce documents - HP 8500 | User Guide - Page 250
Appendix A 246 HP supplies and accessories - HP 8500 | User Guide - Page 251
for software updates. You can also obtain support from the Toolbox (Windows) or HP Printer Utility (Mac OS X), which provide easy, step-by-step solutions to common printing problems. For more information, see Use the Toolbox (Windows) or Use the HP Printer Utility (Mac OS X). Support options and - HP 8500 | User Guide - Page 252
to the customer or any HP support contract with the customer. However, if printer failure or damage is attributable to the use of a non-HP or refilled cartridge or an expired ink cartridge, HP will charge its standard time and materials charges to service the printer for the particular failure or - HP 8500 | User Guide - Page 253
that have been refilled, remanufactured, refurbished, misused, or tampered with. During the warranty period the product is covered as long as the HP ink is not depleted and the end of warranty date has not been reached. The end of warranty date, in YYYY-MM format, may be found - HP 8500 | User Guide - Page 254
Exchange Service (Japan) • HP Korea customer support Before you call Visit the HP Web site (www.hp.com/support) for the latest troubleshooting information, or product fixes and updates. Software programs from other companies might be included with the HP All-in-One. If you experience problems with - HP 8500 | User Guide - Page 255
troubleshooting information for common problems • Proactive device updates, support alerts, and HP newsgrams that are available when you register the HP all-in-one 3. Call HP support. Support options and availability vary by device, country/region, and language. HP support by phone The phone support - HP 8500 | User Guide - Page 256
most current list of telephone support numbers, see www.hp.com/support. www.hp.com/support $IULFD (QJOLVKVSHDNLQJ $IULTXH IUDQFRSKRQH $UJHQWLQD %XHQRV$LUHV $UJHQWLQD $XVWUDOLD $XVWUDOLD RXWRIZDUUDQW ˜VWHUUHLFK SP %HOJL - HP 8500 | User Guide - Page 257
also be available at the HP online support Web site: www.hp.com/support. Contact your HP dealer or call the support phone number for your country/region to learn more about support options. Additional warranty options Extended service plans are available for the HP all-in-one at additional costs. Go - HP 8500 | User Guide - Page 258
Appendix B HP Quick Exchange Service (Japan) For instructions on how to pack your product for exchange, see Pack the device. HP Korea customer support 254 Support and warranty - HP 8500 | User Guide - Page 259
device for shipment If after contacting HP Customer Support or returning to the point of purchase, you are requested to send the device in for service, make sure you remove and keep the following items before returning your device: • The printheads and ink cartridges • The control-panel faceplate - HP 8500 | User Guide - Page 260
aside. Do not send them with the device unless the HP customer support call agent instructs you to. 5. Close the ink cartridge door and wait a few minutes for the print to stop moving. NOTE: If the printer cannot be powered on, remove the printhead cover by pulling on the tab and lifting. 256 - HP 8500 | User Guide - Page 261
each other or the container--so they will not dry out, and put them aside. Do not send them with the device unless the HP customer support call agent instructs you to. 6. Close the top cover. 7. After the scanner is idle and has returned to its parked position, press the Power button to - HP 8500 | User Guide - Page 262
Appendix B Use your fingers under the lower-right corner of the control-panel faceplate and lift to pry the control-panel faceplate off. Color Display a. Lift the scanner lid. 258 Support and warranty - HP 8500 | User Guide - Page 263
the control-panel faceplate. Do not return the control-panel faceplate with the HP all-inone. CAUTION: The replacement device might not come with a control- the device for instructions on how to attach your control-panel faceplate. The replacement device might come with instructions for setting up - HP 8500 | User Guide - Page 264
shipping label on the outside of the box. 3. Include the following items in the box: • A complete description of symptoms for service personnel (samples of print quality problems are helpful). • A copy of the sales slip or other proof of purchase to establish the warranty coverage period. • Your - HP 8500 | User Guide - Page 265
media and media-handling specifications, see Understand specifications for supported media. This section contains the following topics: • Physical (print in Draft mode, noise levels per ISO 7779) • Supported devices • Memory card specifications Physical specifications Size (width x height - HP 8500 | User Guide - Page 266
C (continued) Feature Capacity • Wireless 802.11b/g (some models only) • Wired network Print method Drop-on-demand thermal inkjet printing Ink cartridges Four ink cartridges (one each for black, cyan, magenta, and yellow) NOTE: Not all ink cartridges are supported in all countries/regions - HP 8500 | User Guide - Page 267
: For Windows 2000 SP 4, Windows XP x64 Edition SP 1, Windows XP SP 1 Starter Edition, and Windows Vista Starter Edition only printer driver, scanner driver, and the Toolbox are available. Also, if you are using an HP Officejet 6500 (E709d) or HP Officejet 6500 (E709r), copying is not supported. To - HP 8500 | User Guide - Page 268
. Print specifications Black print resolution Up to 1200 dpi with pigmented black ink Color print resolution HP enhanced photo quality with Vivera inks (up to 4800 by 1200 dpi Optimized on HP Premium Plus photo papers with 1200 x 1200 input dpi) Copy specifications • Digital image processing • Up to - HP 8500 | User Guide - Page 269
more memory. • Manual fax send and receive. • Automatic busy redial up to five times (varies by model). • Automatic no-answer redial one time (varies by Supported fax types: black-and-white faxes Standard (dpi) 196 x 98 200 x 200 Scan specifications • Image editor included • Integrated OCR software - HP 8500 | User Guide - Page 270
57 (dBA) (mon Draft print) Sound power LwAd 7.0(BA) Supported devices USB flash drives HP has fully tested the following USB flash drives with the device: • than expected. Supported memory card types • CompactFlash (Type I and II) • Memory Stick, Memory Stick Duo, Memory Stick Pro, MagicGate Memory - HP 8500 | User Guide - Page 271
• Reduced-Size MultiMediaCard (RS-MMC), MMC Mobile, MMCmicro (requires adapter, sold separately) • xD-Picture Card Memory card specifications 267 - HP 8500 | User Guide - Page 272
Appendix C 268 Device specifications - HP 8500 | User Guide - Page 273
telephone network • Notice to users in the European Economic Area • Australia wired fax statement • Regulatory information for wireless products • Regulatory model number • Declaration of conformity • Environmental product stewardship program • Third-party licenses Regulatory information 269 - HP 8500 | User Guide - Page 274
instructions interference by one or Regulations Hewlett-Packard Company 3000 Hanover Street Palo Alto, Ca 94304 (650) 857-1501 Modifications (part 15.21) The FCC requires the user to be notified that any changes or modifications made to this device that are not expressly approved by HP - HP 8500 | User Guide - Page 275
Notice to users in Japan about the power cord Notice to users in Korea Toxic and hazardous substance table Toxic and hazardous substance table 271 - HP 8500 | User Guide - Page 276
of those devices ring when your number is called. Too many devices on one line might result in failure to ring in response to an incoming call. maintain uninterrupted service. If you experience trouble with this equipment, please contact the manufacturer, or look elsewhere in this manual, for - HP 8500 | User Guide - Page 277
Notice to users of the Canadian telephone network Note à l'attention des utilisateurs du réseau téléphonique canadien/Notice to users of the Canadian telephone network Cet appareil est conforme aux spécifications techniques des équipements terminaux d'Industrie Canada. Le numéro d'enregistrement - HP 8500 | User Guide - Page 278
vendor or Hewlett-Packard Company if additional product support is necessary . In the unlikely event of problems with loop disconnect dialing, it statement In Australia, the HP device must be connected wireless products This section contains the following regulatory information pertaining to wireless - HP 8500 | User Guide - Page 279
is minimized. This product and any attached external antenna, if supported, shall be placed in such a manner to minimize the potential Radio Interference Regulations of the Canadian Department of Communications. The internal wireless radio complies with RSS 210 and RSS GEN of Industry Canada - HP 8500 | User Guide - Page 280
Appendix D Notice to users in Taiwan 276 Regulatory information - HP 8500 | User Guide - Page 281
is SNPRC-0703-01 (HP Officejet Pro 8500 All-in-One Series) or SNPRC-0703-02 (HP Officejet Pro 8500 Wireless All-in-One or HP Officejet Pro 8500 Premier All-in-One). This regulatory number should not be confused with the marketing name (HP Officejet Pro 8500 All-in-One Series) or product number - HP 8500 | User Guide - Page 282
Model Number:1) Product Options: Hewlett-Packard Company DoC#: SNPRC-0703-01-A 60, Alexandra Terrace, # 07-01 The Comtech, Singapore 118502 HP Officejet Pro 8500 All-in-One Series SNPRC-0703-01 C9101A / Automatic 2-Sided Printing Device CB802A / 250 - sheet Paper Tray conforms to the following - HP 8500 | User Guide - Page 283
Name: Supplier's Address: Hewlett-Packard Company DoC#: SNPRC-0703-02-A 60, Alexandra Terrace, # 07-01 The Comtech, Singapore 118502 declares, that the product Product Name: Regulatory Model Number:1) Product Options: Radio Module Number: HP Officejet Pro 8500 All-in-One Series SNPRC-0703-02 - HP 8500 | User Guide - Page 284
Appendix D Environmental product stewardship program Hewlett-Packard is committed to providing quality products in an This section contains the following topics: • Paper use • Plastics • Material safety data sheets • Recycling program • HP inkjet supplies recycling program • Disposal of waste - HP 8500 | User Guide - Page 285
équipements sont recyclés dans le respect de la santé humaine et de l'environnement. Pour plus d'informations sur les lieux de collecte des équipements usagés, veuillez contacter votre mairie, votre service de traitement des déchets ménagers ou le magasin où vous avez acheté le produit. Entsorgung - HP 8500 | User Guide - Page 286
status for this product see the Product Data Sheet or Specifications Sheet. Qualified products are also listed at www.hp.com/go/energystar. Chemical Substances HP is committed to providing our customers with information about the chemical substances in our products as needed to comply with - HP 8500 | User Guide - Page 287
the following conditions: The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY - HP 8500 | User Guide - Page 288
Windows specific code (or a derivative thereof) from the apps directory (application code) you must include an acknowledgement: "This product includes software written by Tim Hudson ([email protected])." THIS SOFTWARE TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS - HP 8500 | User Guide - Page 289
features or use of this software must display the following acknowledgment: "This product includes software developed by the OpenSSL Project DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER - HP 8500 | User Guide - Page 290
features or use of this software must display the following acknowledgment: "This product includes software developed by the OpenSSL Project DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER - HP 8500 | User Guide - Page 291
includes software written by Tim Hudson ([email protected]). Copyright 2002 Sun Microsystems, Inc. ALL RIGHTS RESERVED. ECC cipher suite support in DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER - HP 8500 | User Guide - Page 292
freely use the information supplied in this file in the creation of products supporting the Unicode Standard, and to make copies of this file in any this permission notice appear with all copies of the Data Files or Software, (b) both the above copyright notice(s) and this permission notice appear - HP 8500 | User Guide - Page 293
name of a copyright holder shall not be used in advertising or otherwise to promote the sale, use or other dealings in these Data Files or Software without prior written authorization of the copyright holder Unicode and the Unicode logo are trademarks of Unicode, Inc., and may be registered in some - HP 8500 | User Guide - Page 294
Appendix D 290 Regulatory information - HP 8500 | User Guide - Page 295
problems, troubleshoot 186 10 x 15 cm photo paper copy 108 4 x 6 inch photo paper copy 108 A accessibility 13 accessories installation 23 self-test diagnostic page 125 turn on and off in driver 24 acoustic emissions 266 Add Printer sizes supported 36 tray supporting 38 cartridges. See ink cartridges - HP 8500 | User Guide - Page 296
17 dots, troubleshoot scan 204 double-sided printing 48 DPOF files 68 driver accessories settings 24 settings 47 version 250 DSL, fax setup with parallel phone systems 134 duplex printing accessory order online 243 duplexer clear jams 234 installation 23 margins, minimum 40 media sizes supported 35 - HP 8500 | User Guide - Page 297
troubleshoot, cannot be opened 232 Webscan 53 envelopes guidelines 35 sizes supported 36 tray supporting forwarding 86 Getting Started Guide 11 header 92 Internet Protocol clear 104 log, print 103 manual receive 83 modem and answering machine dialing 77, 78, 79 paper size 87 parallel phone systems - HP 8500 | User Guide - Page 298
206 header, fax 92 help 247 see also customer support Help button 20 Hewlett-Packard Company notices 3 HP Photosmart Software 29 HP Photosmart Studio 29 HP Printer Utility (Mac OS) administrator settings 118 opening 123 panels 124 HP Solution Center send scans to programs 52 humidity specifications - HP 8500 | User Guide - Page 299
tray locating 14 media supported 39 remove 259 P packing the device 259 pages per month (duty cycle) 262 paper jams 235, 237 legal to letter copy 111 recommended copy types 109 size, set for fax 87 paper size copy setting 108 paper-feed problems, troubleshoot 196 parallel phone systems answering - HP 8500 | User Guide - Page 300
250 print quality diagnostic page 177 troubleshoot 192 Print quality diagnostic page 177 print-carriage access door, locating 15 printer driver accessories settings 24 settings 47 version 250 printhead latch, locating 15 printheads aligning 179 clean 180 clean contacts manually 180 health, check 177 - HP 8500 | User Guide - Page 301
send scans for OCR 54 to a computer 52 to a program 52 troubleshoot 200 serial number 125 serial phone systems countries/regions with 130 setup types 131 Services tab, Toolbox (Windows) 120 settings administrator 117 control panel 26 copy 108 driver 47 fax 80 network 127 scan 54 speed, fax 96 volume - HP 8500 | User Guide - Page 302
38 order online 243 turn on and off in driver 24 trays capacities 38 clear jams 234 installation tray 2 23 load media 40 locating 14 locking 43 media sizes supported 35 media types and weights supported 38 paper guides illustration 14 setting default 43 troubleshoot feeding 197 turn on and off in - HP 8500 | User Guide - Page 303
yield data sheet 262 wireless security 163 Webscan 53 white bands or stripes, troubleshoot copies 199, 200 scans 203 WIA (Windows Image Application), scan from 53 Windows Add Printer installation 159 Bluetooth 169 borderless printing 45 duplexing 49 HP Photosmart Software 29 HP Solution Center 121 - HP 8500 | User Guide - Page 304
300 - HP 8500 | User Guide - Page 305
- HP 8500 | User Guide - Page 306
© 2009 Hewlett-Packard Development Company, L.P. www.hp.com/support Podręcznik użytkownika
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A909
User Guide
OFFICEJET PRO
8500