HP C8907A User Guide - Page 9

3 Technical information Technical support Please refer to your camera electronic User Guide for support procedures and contact information. Troubleshooting Note For additional troubleshooting information, please see the Troubleshooting section in your camera electronic User Guide. Problem The camera batteries will not charge, and the camera charging light is on. The camera batteries will not charge, and the camera charging light is off. The camera is not recognized by the computer when it is in the dock. Possible cause Solution Batteries in the camera are not rechargeable. Install rechargeable batteries (either Lithium Ion or NiMH as required by your camera). The camera has not been left in the dock long enough. Make sure the camera has been left in the camera dock for at least 4 to 6 hours to charge completely, and the charging light has stopped blinking. Battery voltage is too low for charging to start. The camera will not attempt to charge batteries that may be damaged or overdischarged. If the battery will not charge sufficiently, it is likely that the battery is bad. Purchase new rechargeable batteries and try again. The camera is not securely in the dock. Make sure the camera is inserted completely into the dock. The camera dock does not have electrical power. Confirm that the power cord is plugged into the dock. The dock is connected to the computer through a USB hub or the USB port on the front of the computer. Connect the USB cable directly to one of the USB ports on the computer. The USB cable connecting the dock to the computer is bad. If your camera has a USB connector, try connecting the camera directly to the computer using the cable that is connecting the dock to the computer. If it works, then the problem is not the cable. If it 4 HP Photosmart 6220 Digital Camera Dock