HP C9299A User Guide

HP C9299A - Officejet 7000 Wide Format Printer Color Inkjet Manual

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  • HP C9299A | User Guide - Page 1
    OFFICEJET 7000 User Guide E809
  • HP C9299A | User Guide - Page 2
  • HP C9299A | User Guide - Page 3
    HP Officejet 7000 (E809) Wide Format printer User Guide
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    Hewlett-Packard, except as allowed under copyright laws. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services and troubleshoot. 8. There are no user-serviceable parts inside. Refer servicing to qualified service
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    11 2 Use the device Select print media...12 Recommended papers for printing 12 Recommended papers for photo printing 14 Tips for selecting and using print media 14 Understand specifications for supported media 15 Understand supported sizes 16 Understand supported media types and weights 17 Set
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    41 4 Maintain and troubleshoot Work with ink cartridges...43 Information on ink cartridges and the printhead 43 Check the estimated ink levels 44 Replace the ink cartridges 45 Usage information collection 47 Print and evaluate a print quality report 48 To print a print quality report 48 To
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    80 Ink streaks on the back of the paper 81 Paper is not picked up from the input tray 81 Poor black text...83 The product prints slowly...85 Advanced printhead maintenance 85 Clean the printhead...86 Align the printhead...87 Solve paper-feed problems...88 Solve device management problems 89
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    Ink Service Capacity Warning 106 Previously used genuine HP cartridge 107 General printer error...107 5 Control-panel lights reference Interpreting control-panel lights 108 A HP supplies Order printing supplies online 114 Supplies...114 Ink cartridges...114 HP media...115 B Support and warranty
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    support period 120 Additional warranty options 120 HP Korea customer support 120 Hewlett-Packard limited warranty statement 121 Ink cartridge warranty information 122 Prepare the device for shipment 122 C Device specifications Physical specifications program...130 HP inkjet supplies recycling
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    health and access to maintenance services. For more information, see Toolbox (Windows). Typically installed with the device software. Contains tools to configure print settings, calibrate the device, clean the printhead, print the configuration page, and find support information from the Web site
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    of the device, this device has a specific model number. You can use this number to help determine which supplies are available for your product, as well as when obtaining support. The model number is printed on a label located inside the device, near the ink cartridges area. Accessibility The device
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    device doors, buttons, paper trays, and paper guides can be operated by users with limited strength and reach. Support For more details about the accessibility of this product and HP's commitment to product accessibility, visit HP's Web site at www.hp.com/accessibility. For accessibility information
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    1 Control panel 2 Output tray 3 Input tray 4 Width guides 5 Top cover 6 Ink cartridges 7 Printhead latch 8 Printhead Control panel For more information about interpreting control-panel lights, see Control-panel lights reference. 1 Power button and light 2 Resume button and light 3 Cancel button 4
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    supported. Follow the instructions in To share the device on a locally shared network in this guide for further instructions. supported. Only print is supported from the other computers. Follow the instructions in To share the device on a locally shared network. Turn off the device Turn off the HP
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    cause problems with the printhead and print quality issues. Eco-Tips HP is committed to helping customers reduce their environmental footprint. HP has provided the Eco-Tips below to help you focus on ways to assess and reduce the impact of your printing choices. In addition to specific features
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    want the best print quality, HP recommends using HP papers that are specifically designed for the type of project you are printing. Depending on your country/region, some of these papers might not be available. HP Brochure Paper HP Superior Inkjet Paper HP Bright White Inkjet Paper These papers
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    in English only. HP Photo Value Packs: HP Photo Value Packs conveniently package Original HP ink cartridges and HP Advanced Photo Paper to save you time and take the guesswork out of printing affordable professional photos with your HP printer. Original HP inks and HP Advanced Photo Paper have
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    media print-side down, aligned against the back of the tray. Align the media to the right side of the input tray and adjust the paper-width guide. For more information, see Load media. • Do not overload the trays. For more information, see Understand specifications for supported media. HP recommends
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    will work with your media. Always use the correct media-type setting in the printer driver, and configure the trays for the correct media type. HP recommends testing any paper before buying it in large quantities. • Understand supported sizes • Understand supported media types and weights Select
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    Chapter 2 Understand supported sizes Media size Standard media sizes U.S. Letter* (216 x 279 mm; 8.5 x (JIS) (257 x 364 mm) Tabloid* (11 x 17 inches) Super B* (13 x 19 inches) A3* (297 x 420 mm; 11.69 x 16.54 inches) A3+* (330 x 483 mm; 12.99 x 18.98 inches) Envelopes U.S. #10 Envelope (105 x 241 mm
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    13 inches wide and 4 to 43.9 inches long) * Borderless printing supported. + The device is compatible with plain and inkjet hagaki from Japan Post only. It is not compatible with photo hagaki from Japan Post. Understand supported media types and weights Tray Input tray Type Paper Transparencies
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    Chapter 2 (continued) Tray Type Envelopes Cards Output tray All supported media Weight 75 to 90 g/m2 (20 cards (10 mm or 0.39 inch stacked) Up to 100 sheets of plain paper (text printing) Set minimum margins The document margins must match (or exceed) these margin settings in portrait orientation
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    on a computer running Windows, Click the Advanced tab in the printer driver, and select Minimize Margins. Load media This section provides instructions for loading media into the device. Load input tray 1. Lift the output tray. 2. Slide the media guide out to the widest setting. NOTE: If you are
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    the media guide in the tray to adjust it for the media size that you have loaded, and then lower the output tray. 5. Pull out the extension on the output tray. Change print settings You can change print settings (such as paper size or type) from an application or the printer driver. Changes made
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    OS X (v10.5), some applications do not have a Page Setup menu, it is part of the Print menu. 2. Change the settings that you want (such as paper size), and then click OK. 3. On the File menu, click Print to open the printer driver. 4. Change the settings that you want (such as media type), and then
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    the Print menu. 3. Verify that you have selected the HP device printer driver, select the Printing Shortcuts tab, and select the printing shortcut for this print job from the drop-down list. NOTE: Not all applications support borderless printing. • To print a borderless document (Windows) • To print
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    From the application, open the printer driver: a. Click File, and then click Print. b. Click Properties, Setup, or Preferences. 4. Select the print settings shortcut you want to use. 5. Change any other print settings, and then click OK. 6. Print the document. 7. If you printed on photo media with
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    the input tray. 2. On the File menu in your Web browser, click Print. TIP: For best results, select HP Smart Web Printing from the File menu. A check mark appears when it is selected. The Print dialog box appears. 3. Make sure that the product is the selected printer. 4. If your Web browser supports
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    the tools, see Use device management tools. NOTE: Specific procedures might include other methods. Windows • Device control panel • Printer driver • Toolbox • Network Toolbox • Embedded Web server Mac OS X • Device control panel • HP Utility • Embedded Web server This section contains the following
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    ink alert, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace the ink cartridges until print button. For more information, see Troubleshooting tips and resources. • Set Settings tab, and then click Device Services in the left pane. •
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    ) Network Toolbox (Windows) HP Printer Utility (Mac OS X) to do the following... • Order supplies: On any tab, click the Order Supplies button, and then follow the onscreen instructions. • Support: On any tab, click the Support button, and then select a support option. • Perform device maintenance
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    each session (such as the cookie that stores the selected language), others (such as the cookie that stores customer-specific preferences) are stored on the computer until you clear them manually. You can configure your browser to accept all cookies, or you can configure it to alert you every time
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    quickly. • Windows taskbar: Right-click the HP Digital Imaging Monitor icon, point to the device ink alert, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace the ink cartridges until print . Support provides a number of support services.
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    Device Services Contents • Ink Level Information: Shows estimated ink level for each cartridge. NOTE: Ink level alerts and indicators provide estimates for planning purposes only. When you receive a low-ink alert, consider having a replacement cartridge available to avoid possible printing delays
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    Center desktop icon. • Click Start, point to All Programs, click HP followed by HP Solution Center HP Utility (Mac OS X) The HP Utility contains tools to configure print settings, calibrate the device, order supplies online, and find Web site support information. Use device management tools 31
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    used printing supplies. • Print Status Report: Prints a printer status report. For more information, see Understand the printer status page Understand the printer status page Use the Printer Status page to: • View current device information and ink cartridge status • Help troubleshoot problems 32
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    , printhead health, part numbers, first install dates, warranty dates, and accumulated ink usages. To print the Printer Status page • Control panel: Press and hold Cancel button for 3 seconds. • Toolbox (Windows): Click the Device Services tab, and then click Print a Printer Status Report. • HP
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    is not used. • SLP: Shows information about the current Service Location Protocol (SLP) connection. SLP is used by network management applications for device management. The device supports SNMPv1 protocol on IP networks. To print the network configuration page from the device control panel Press
  • HP C9299A | User Guide - Page 39
    have administrator privileges to install a printer driver on Windows XP, or Windows Vista. When setting up the device, HP recommends that you connect it On the CD menu, click an installation option and follow the onscreen instructions. NOTE: You can also share the device with other computers using a
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    option, and then click Next. NOTE: Do not allow the Found New Hardware wizard to perform an automatic search for the printer driver. 2. Select the check box for specifying the driver location, and ensure that the other check boxes are clear. 3. Insert the installation CD into the CD drive. If the CD
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    computer can connect to the device in the following ways: • In the Printers folder, double-click the Add Printer icon and follow the instructions for a network installation. For more information, see Install the printer driver using Add Printer. • On the network, browse to the device and drag it to
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    Have Disk when prompted to select the device model. Click Next and locate the device in the list of shared printers. 6. Click Next and follow the onscreen instructions to complete the installation. Configure the device (Mac OS X) You can use the device with a single Macintosh computer using a USB
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    , and the driver or PPD for sharing, see the support information on the Apple problems such as: • Printer not found when installing HP software • Unable to print, print job stuck in queue or printer goes offline • Unable to see printer status on your computer The firewall might be preventing your HP
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    common problem is that HP HP device over the network. Advanced firewall information The following parts are also used by your HP HP device. • Incoming (UDP) ports: 137, 138, 161, 427 • Outgoing (TCP) ports: 137, 139, 427,9100, 9220, 9500 The ports are used for the following functions: Printing
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    : 427 • TCP ports: 9220, 9500 HP device status UDP port: 161 Faxing • UDP port: 427 • TCP port: 9220 HP device installation UDP port: 427 Uninstall and and then click Change/Remove or Uninstall/ Change. 5. Follow the onscreen instructions. 6. If you are asked whether you would like to remove shared
  • HP C9299A | User Guide - Page 46
    Follow the onscreen instructions. When the software installation is complete, the HP Digital Imaging Monitor icon appears in the Windows system tray. To uninstall from . 2. Double-click Applications. 3. Double-click Hewlett-Packard. 4. Double-click HP Uninstaller. 5. Select your device, and then
  • HP C9299A | User Guide - Page 47
    the estimated ink levels • Replace the ink cartridges • Usage information collection Information on ink cartridges and the printhead The following tips help maintain HP ink cartridges and ensure consistent print quality. • The instructions in this user guide are for replacing ink cartridges, and are
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    , which prepares the product and cartridges for printing, and in printhead servicing, which keeps print nozzles clear and ink flowing smoothly. In addition, some residual ink is left in the cartridge after it is used. For more information, see www.hp.com/go/inkusage. 44 Maintain and troubleshoot
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    NOTE: For information on recycling used ink supplies, see HP inkjet supplies recycling program. If you do not already have replacement ink cartridges for the HP Printer, see Order printing supplies online. NOTE: At this time, some portions of the HP Web site are available in English only. CAUTION
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    firmly in the slot. CAUTION: Do not lift the latch handle on the print carriage to install the ink cartridges. Doing so can result in incorrectly seated ink cartridges and printing problems. The latch must remain down in order to correctly install the ink cartridges. 46 Maintain and troubleshoot
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    color as the one you are installing. 7. Repeat steps 3 through 6 for each ink cartridge you are replacing. 8. Close the ink cartridge door. Related topics Order printing supplies online Usage information collection The HP cartridges used with this product contain a memory chip that assists in the
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    , and then click Run Diagnostic. • HP Toolbox (Windows): Click the Device Services tab, and then click Print a Print Quality Diagnostics page and follow the onscreen instructions. • HP Utility (Mac OS X): Click Print Quality Diagnostics and then click Print Page. 48 Maintain and troubleshoot
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    includes the following topics: • Ink Levels • Good color bars • Ragged, irregularly streaked, or faded bars • Regular white streaks in the bars • Bar colors are not uniform • Large Black Font Text • Alignment Patterns • If you see no defects Ink Levels Print and evaluate a print quality report 49
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    cartridges in the printer as follows: Item 1 2 3 4 Cartridge color Black Ink Cartridge Cyan Ink Cartridge Magenta Ink Cartridge Yellow Ink Cartridge Ragged, irregularly streaked, or faded bars Example of Bad Color Bars The top bar is irregularly streaked or fading. 50 Maintain and troubleshoot
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    cleaning does not solve the problem, replace the cartridge that corresponds to the ragged bar. 7. If replacing the ink cartridge does not help, contact HP - the printhead may need to be replaced. Preventing the problem that causes ragged bars on the Print Quality Diagnostic report: • Avoid leaving
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    will use less ink than a printhead cleaning, but if it is not effective, try a cleaning. 3. Retry the Print Quality Diagnostic report. If the colors seem to be improving, continue cleaning. If the colors get worse, contact HP - the printhead may need to be replaced. 52 Maintain and troubleshoot
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    occurs right after a new black cartridge is installed, the printer's automatic servicing routines may solve the problem in a day or so, using less ink than a printhead cleaning. Alignment Patterns If the color bars and large font text look OK, and the ink cartridges are not empty, look at the
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    current (AC) power outlet, and is turned on. For voltage requirements, see Electrical specifications. • Media is loaded correctly in the tray and is not jammed in the device. • Printhead and ink cartridges are properly installed in their correct color-coded slots. Press down firmly on each one
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    delays. You do not need to replace the ink cartridges until print quality becomes unacceptable. The ink cartridges might have insufficient ink. Insufficient ink may cause the printhead to overheat. When the printhead overheats, the printer slows down to allow it to cool. Solve printing problems 55
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    off the HP Printer, the print carriage might not return to the correct position causing problems with the ink cartridges and print quality issues. Check the media settings • Make sure you select the correct print quality settings in the printer driver for the media loaded in the trays. • Make sure
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    guides fit snugly against the edges of the stack of media, and make sure the tray in the printer driver match the size of media loaded in the tray. Check the specific help. Print troubleshooting Use this section to solve these printing problems: • Envelopes print incorrectly • Borderless printing
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    . Cause: Printing a borderless image from a non-HP software application problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Turn on the product • Solution 2: Load paper in the input tray • Solution 3: Select the correct printer 58 Maintain and troubleshoot
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    Solution 4: Check the printer driver status Solution: The printer driver status might have changed to either offline or stop printing. To check the printer driver status ▲ In the HP Solution Center, click the Status tab. Cause: The status of the printer driver had changed. Print troubleshooting 59
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    print print carriage will move freely from one side of the printer to the other. Do not try to force it to move if it is hung up on something. CAUTION: Be careful not to force the print carriage. If the carriage is stuck, forcing it to move will damage the printer. 60 Maintain and troubleshoot
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    . Solution 2: Print a previously saved version of the document Solution: Try printing another document from the same software application. If this works, then try printing a previously saved version of the document that is not corrupt. Cause: The document was corrupt. Print troubleshooting 61
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    solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Turn on the product • Solution 2: Load paper in the input tray • Solution 3: Select the correct printer • Solution 4: Check the printer driver status • Solution 5: Wait until the
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    printer driver status Solution: The printer driver status might have changed to either offline or stop printing. To check the printer driver status ▲ In the HP Solution Center, click the Status tab. Cause: The status of the printer driver the issue, try the next solution. Print troubleshooting 63
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    document finishes printing, the pages will be in correct order. Cause: The print settings were set to print the first page of your document first. Because of the way the paper feeds through the product, the first page will be print side up at the bottom of the stack. 64 Maintain and troubleshoot
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    of paper correctly Solution: Remove the stack of paper from the input tray, reload the paper, and then slide the paper width guide inward until it stops at the edge of the paper. For more information, see: Load media Cause: The paper guides were not positioned correctly. Print troubleshooting 65
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    allow you to scale the document to fit the paper size currently selected. Additionally, you can scale the size of a document from the print Properties dialog box. Cause: The size of the document you were printing was larger than the paper loaded in the input tray. 66 Maintain and troubleshoot
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    not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Remove any extra pages or lines at the end of the document • Solution 2: Load paper in the input tray • Solution 3: Check the ink levels • Solution 4: Clean the printhead Solution 1: Remove any
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    turn off the HP Printer, the print carriage might not return to the correct position causing problems with the ink cartridges and print quality issues. Cause: The printhead was clogged. Print quality troubleshooting Use this section to solve these print quality problems: • Wrong, inaccurate, or
  • HP C9299A | User Guide - Page 73
    genuine HP ink cartridges • Solution 2: Check the paper loaded in the input tray • Solution 3: Check the paper type • Solution 4: Check the ink levels • Solution 5: Check the print settings • Solution 6: Align the printhead • Solution 7: Clean the printhead • Solution 8: Contact HP support Solution
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    curling. NOTE: For this issue, there is not a problem with your ink supplies. Therefore, replacing the ink cartridges or printhead is not necessary. For more information, see: Select print media Cause: The wrong kind of paper was loaded in the input tray. If this did not solve the issue, try the
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    paper such as HP Advanced Photo Paper, is loaded in the input tray. NOTE: On some computer screens, colors might appear differently than they do when printed on paper. In this case, there is nothing wrong with the product, print settings, or ink cartridges. No further troubleshooting is required
  • HP C9299A | User Guide - Page 76
    it appears that parts are missing or blank. • Solution 1: Make sure you are using genuine HP ink cartridges • Solution 2: Check the ink levels • Solution 3: Check the print settings • Solution 4: Check the paper type • Solution 5: Clean the printhead • Solution 6: Contact HP support Solution 1: Make
  • HP C9299A | User Guide - Page 77
    , see: Select print media Cause: The wrong kind of paper was loaded in the input tray. If this did not solve the issue, try the next solution. Solution 5: Clean the printhead Solution: If the previous solutions did not resolve the issue, try cleaning the printhead. Print quality troubleshooting 73
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    the bottom of it. NOTE: For this issue, there is not a problem with your ink supplies. Therefore, replacing the ink cartridges or printhead is not necessary. • Solution 1: Check the paper type • Solution 2: Use a higher print quality setting • Solution 3: Rotate the image Solution 1: Check the paper
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    2: Check your print settings • Solution 3: Check the ink levels • Solution 4: Align the printhead • Solution 5: Clean the printhead • Solution 6: Contact HP support Solution 1: Make sure the paper is loaded correctly Solution: Make sure that the paper is loaded correctly in the input tray. For more
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    : • Clean the printhead • Print and evaluate a print quality report Cause: The printhead needed to be cleaned. If this did not solve the issue, try the next solution. Solution 6: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support. 76 Maintain and troubleshoot
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    3: Check the ink levels • Solution 4: Clean the printhead • Solution 5: Contact HP support Solution 1: Check the print settings Solution: Check the print settings. • Check the paper type setting to make sure it matches the type of paper loaded in the input tray. • Check the print quality setting and
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    a problem with your ink supplies. Therefore, replacing the ink cartridges or printhead is not necessary. TIP: After reviewing the solutions in this section, you can go to HP's Web site to see if there is additional troubleshooting help. For more information, go to: www.hp.com/ support. • Solution
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    the image in a smaller size • Solution 4: Align the printhead Solution 1: Check the print settings Solution: Check the print settings. • Check the paper type setting to make sure it matches the type of paper loaded in the input tray. • Check the print quality setting and make sure it is not set too
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    . NOTE: For this issue, there is not a problem with your ink supplies. Therefore, replacing the ink cartridges or printhead is not necessary. For more information, see: Select print media Cause: The wrong kind of paper was loaded in the input tray. Printouts are slanted or skewed Try the following
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    try the print job again. Cause: The excess ink in the product needed to dry out. Paper is not picked up from the input tray Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue
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    the print settings Solution: Check the print settings. • Check the paper type setting to make sure it matches the type of paper loaded in the input tray. • Check the print quality can damage the ink cartridges). Cause: The rollers were dirty and needed to be cleaned. 82 Maintain and troubleshoot
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    If you do not have time to wait, you can clean the printhead, but this uses more ink, and the poor black text may reoccur until automatic servicing is allowed to complete. Cause: Many black print quality problems clear up when the automatic services are performed. Print quality troubleshooting 83
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    the printhead, print a print quality report. Evaluate the print quality report to see if the print quality problem still exists. For more information, see: • Clean the printhead • Print and evaluate a print quality report Cause: The printhead needed to be cleaned. 84 Maintain and troubleshoot
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    ink cartridges might have insufficient ink. Insufficient ink may cause the printhead to overheat. When the printhead overheats, the printer slows down to allow it to cool. If this did not solve the issue, try the next solution. Solution 3: Contact HP support Solution: Contact HP support for service
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    still seems poor after you complete both stages of cleaning, try aligning the printer. If print quality problems persist after cleaning and aligning, contact HP support. NOTE: Cleaning uses ink, so clean the printheads only when necessary. The cleaning process takes a few minutes. Some noise might
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    from the embedded Web server 1. Load letter, A4, or legal unused plain white paper into the main input tray. 2. Click the Settings tab, click Device Services in the left pane, select Clean Printheads from the drop-down list in the Print Quality section, and then click Run Diagnostic. Align the
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    paper into the main input tray. 2. Click the Settings tab, click Device Services in the left pane, select Align Printer from the drop-down list in the Print Quality section, and then click Run Diagnostic. Solve paper-feed problems Media is not supported for the printer or tray Use only media that
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    loading. Also make sure the guides are snug, but not tight, against the stack. • Make sure the tray is not overloaded with paper. • Use HP media for optimum performance and efficiency. Solve device management problems This section provide solutions to common problems that involve managing the device
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    the IP address manually in the installation program. For more information, see Understand the network configuration status report • If you are using a computer running Windows, make sure that the network ports created in the device driver match the device IP address. ◦ Print the device's network
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    helping to diagnose the problems, try reducing the number of devices connected or you network or create a separate network. Troubleshoot installation issues If the following topics do not help, see Support and warranty for information about HP support. • Hardware installation suggestions • Software
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    print carriage stops moving before proceeding. 3. Make sure the ink cartridges are installed in the correct slots. Match the shape of the icon and color of the ink cartridge the ink cartridge access door and check if the error has gone away. • If the error has gone away, stop troubleshooting here.
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    driver from the HP Web site (www.hp.com/support). NOTE: After correcting any problems, run the installation program again. Solve network problems General network troubleshooting discover the device, print the network configuration page and enter the IP address manually in the installation program
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    , see Select print media. • Make sure to print with media that is not wrinkled, folded, or damaged. • Make sure that the input trays are loaded correctly and are not too full. For more information, see Load media. • Clear a jam in the device • Tips for avoiding jams 94 Maintain and troubleshoot
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    jams • Make sure that nothing is blocking the paper path. • Do not overload the trays. For more information, see Understand specifications for supported media. • Load paper properly and when the device is not printing. For more information, see Load media. • Do not use media that is curled or
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    cannot move • Paper Jam • The printer is out of paper. • Incompatible Cartridge(s) • Printer Offline • Printer Paused • Document failed to print • Ink Service Capacity Warning • Previously used genuine HP cartridge • General printer error Printhead Problem - The printhead appears to be missing or
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    ! Only reinstall the printhead as part of the procedure for Printhead Problem error messages To reinstall the printhead 1. Make sure that the product is turned on. 2. Open the ink cartridge door. 3. Remove all of the ink cartridges and place them on a piece of paper with the ink opening pointing up
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    Chapter 4 4. Lift the latch handle on the print carriage. 5. Remove the printhead by lifting it straight up. 98 Maintain and troubleshoot
  • HP C9299A | User Guide - Page 103
    are three areas of the printhead that need to be cleaned: the plastic ramps on both sides of the ink nozzles, the edge between the contact areas only with cleaning materials and not with your finger. To clean the printhead a. Lightly dampen a clean, lint-free cloth and wipe the electrical contact
  • HP C9299A | User Guide - Page 104
    Chapter 4 b. Use a fresh, lightly dampened, lint-free cloth to wipe any accumulated ink and debris from the edge between the nozzles and the contacts. c. Use a fresh, lightly dampened, cleaned areas dry with a dry lint-free cloth before proceeding to the next step. 100 Maintain and troubleshoot
  • HP C9299A | User Guide - Page 105
    electrical contacts in the product by wiping with the cloth from top to bottom. Use as many fresh, clean cloths as necessary. Clean until no ink shows on the cloth. c. Wipe the area dry with a dry lint-free cloth before proceeding to the next step. 8. Make sure the latch handle is
  • HP C9299A | User Guide - Page 106
    Leaving the latch handle raised can result in incorrectly seated ink cartridges and problems printing. The latch must remain down in order to correctly install the ink cartridges. 10. Using the colored shaped icons for help, slide the ink cartridge into the empty slot until it clicks into place and
  • HP C9299A | User Guide - Page 107
    low-ink alerts, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace the ink cartridges until print quality becomes unacceptable. For information on recycling used ink supplies, see HP inkjet supplies recycling program. Ink Service Capacity
  • HP C9299A | User Guide - Page 108
    and then contact HP support. Go to www.hp.com/ support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: The printhead or the ink delivery system failed and the product can no longer print. Cartridge Problem Choose your error
  • HP C9299A | User Guide - Page 109
    use in this printer • The following cartridges are not intended for use in this printer as it is currently configured The following cartridge is not intended for use in this printer Use the following to correct the error: • Replace the ink cartridges • Supplies • HP inkjet supplies recycling program
  • HP C9299A | User Guide - Page 110
    configured Use the following to correct the error: • Replace the ink cartridges • Supplies • HP inkjet supplies recycling program Printer Offline Your printer is currently offline Use the following to correct the error: To check if the printer is paused or offline (Windows) 1. Depending upon your
  • HP C9299A | User Guide - Page 111
    calling for technical support. Previously used genuine HP cartridge The following cartridges are previously used: The genuine HP ink cartridge was previously used in some other product. Check the print quality of the current print job. If it is not satisfactory, try cleaning the printhead to see if
  • HP C9299A | User Guide - Page 112
    problems. This section contains information about the lights, what they indicate, and what action to take if necessary. • Interpreting control-panel lights Interpreting control-panel lights 1 Power button and light 2 Resume button and light 3 Cancel button 4 Network button and light 5 Ink cartridge
  • HP C9299A | User Guide - Page 113
    more information, visit the HP Web site (www.hp.com/support) for the latest troubleshooting information, or product fixes print job. No action is required. The device is pausing for the ink to dry. Wait for the ink to dry. Print media is jammed in the device. Remove all media from the output tray
  • HP C9299A | User Guide - Page 114
    the the other, from left to right. The printhead is missing or faulty • Reinstall the printhead. For more information, see Advanced printhead maintenance. • If the error persists, replace the printhead. The Power light blinks and the ink cartridge lights blink one after the other, from left to
  • HP C9299A | User Guide - Page 115
    cartridge, and then try to print. Remove and re-insert the ink cartridge a few times if necessary. • If the error persists, replace the indicated ink cartridge. Ink level is low and might affect print quality. Replace the indicated ink cartridge. For ordering information, see HP supplies. NOTE: Ink
  • HP C9299A | User Guide - Page 116
    not be covered under warranty. If you believe you have purchased a genuine HP ink cartridge, visit www.hp.com/ go/anticounterfeit. To continue printing using the existing ink cartridges, press the (Resume button). You have just installed a new printhead and the ink in the ink cartridge is low. There
  • HP C9299A | User Guide - Page 117
    (continued) Light description/Light pattern All lights are on. Explanation and recommended action A non-recoverable error has occurred. Unplug the power cord, and then plug the power cord back in, and try printing. Interpreting control-panel lights 113
  • HP C9299A | User Guide - Page 118
    topics: • Ink cartridges • HP media Ink cartridges Ordering cartridges online is not supported in all countries/regions. However, many countries have information on ordering by telephone, locating a local store and printing a shopping list. In addition, you can select the 'How to Buy' option at
  • HP C9299A | User Guide - Page 119
    . When you receive a low-ink warning message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace cartridges until prompted to do so. HP media To order media such as HP Premium Paper, go to www.hp.com. HP recommends plain papers with the
  • HP C9299A | User Guide - Page 120
    , try using one of the following support services to obtain assistance. This section contains the following topics: • Obtain electronic support • Obtain HP telephone support • Hewlett-Packard limited warranty statement • Ink cartridge warranty information • Prepare the device for shipment Obtain
  • HP C9299A | User Guide - Page 121
    • Additional warranty options • HP Korea customer support Before you call Visit the HP Web site (www.hp.com/support) for the latest troubleshooting information, or product fixes and updates. Software programs from other companies might be included with the HP device. If you experience problems with
  • HP C9299A | User Guide - Page 122
    troubleshooting information for common problems • Proactive device updates, support alerts, and HP newsgrams that are available when you register the HP device 3. Call HP support. Support options and availability vary by device, country/region, and language. HP support by phone The phone support
  • HP C9299A | User Guide - Page 123
    most current list of telephone support numbers, see www.hp.com/support. www.hp.com/support $IULFD (QJOLVKVSHDNLQJ $IULTXH IUDQFRSKRQH  $UJHQWLQD %XHQRV$LUHV $UJHQWLQD $XVWUDOLD  $XVWUDOLD RXWRIZDUUDQW ˜VWHUUHLFK SP  %HOJL
  • HP C9299A | User Guide - Page 124
    may also be available at the HP online support Web site: www.hp.com/support. Contact your HP dealer or call the support phone number for your country/region to learn more about support options. Additional warranty options Extended service plans are available for the HP device additional costs. Go to
  • HP C9299A | User Guide - Page 125
    Hewlett-Packard limited warranty statement HP product Software Media Printer Print or Ink cartridges Printheads (only applies to products with customer replaceable printheads) Accessories Duration of limited warranty 90 days 1 year Until the HP ink is depleted or the "end of warranty" date printed
  • HP C9299A | User Guide - Page 126
    B Ink cartridge warranty information The HP cartridge warranty is applicable when the product is used in its designated HP printing device. This warranty does not cover HP ink products that have been refilled, remanufactured, refurbished, misused, or tampered with. During the warranty period
  • HP C9299A | User Guide - Page 127
    Physical specifications Size (width x depth x height) Device: 575 x 402 x 181 mm (22.7 x 15.8 x 7.13 inches) Device weight (does not include printing supplies) Device: 6.7 kg (14.76 lb) Product features and capacities Feature Connectivity Ink cartridges Supply yields Device languages Font support
  • HP C9299A | User Guide - Page 128
    supported operating systems and system requirements, visit http://www.hp.com/support/. Operating system compatibility • For Windows XP SP 1 Starter Edition and Windows Vista Starter Edition, only printer drivers hard disk space Network protocol specifications Network operating system compatibility •
  • HP C9299A | User Guide - Page 129
    of a firewall as the device. Print resolution Black Up to 1200 dpi with pigmented black ink Color HP enhanced photo quality (up to 4800 by 1200 dpi Optimized on HP Premium Plus photo papers with 1200 x 1200 input dpi) Environmental specifications Operating environment Operating temperature: 5° to
  • HP C9299A | User Guide - Page 130
    of Corporate Product Regulations Hewlett-Packard Company 3000 Hanover Street Palo Alto, Ca 94304 (650) 857-1501 Modifications (part 15.21) The that are not expressly approved by HP may void the user's authority to operate the equipment. This device complies with Part 15 of the FCC Rules. Operation
  • HP C9299A | User Guide - Page 131
    Notice to users in Korea VCCI (Class B) compliance statement for users in Japan Notice to users in Japan about the power cord Toxic and hazardous substance table Toxic and hazardous substance table 127
  • HP C9299A | User Guide - Page 132
    purposes, your product is assigned a Regulatory Model Number. The Regulatory Model Number for your product is SNPRC-0803 (HP Officejet 7000 Printer). This regulatory number should not be confused with the marketing name (HP Officejet 7000 Printer Series) or product number. 128 Regulatory information
  • HP C9299A | User Guide - Page 133
    Declaration of conformity Declaration of conformity 129
  • HP C9299A | User Guide - Page 134
    Hewlett-Packard hp.com/hpinfo/globalcitizenship/environment/recycle/ HP inkjet supplies recycling program HP is committed to protecting the environment. The HP Inkjet Supplies Recycling Program is available in many countries/regions, and lets you recycle used print cartridges and ink cartridges
  • HP C9299A | User Guide - Page 135
    , please contact your local city office, your household waste disposal service or the shop where you purchased the product. Évacuation des il prodotto. Eliminación de residuos de aparatos eléctricos y electrónicos por parte de usuarios domésticos en la Unión Europea Este símbolo en el producto
  • HP C9299A | User Guide - Page 136
    Appendix D qualification status for this product see the Product Data Sheet or Specifications Sheet. Qualified products are also listed at www.hp.com/go/energystar. 132 Regulatory information
  • HP C9299A | User Guide - Page 137
    included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON INFRINGEMENT.IN NO EVENT SHALL THE AUTHORS OR
  • HP C9299A | User Guide - Page 138
    WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE AUTHOR OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES
  • HP C9299A | User Guide - Page 139
    AS IS'' AND ANY EXPRESSED OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER
  • HP C9299A | User Guide - Page 140
    AS IS'' AND ANY EXPRESSED OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER
  • HP C9299A | User Guide - Page 141
    WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE PROJECT OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES
  • HP C9299A | User Guide - Page 142
    26 after the support period 120 align printhead 87 B blank pages, troubleshoot print 56 C cancel print job 24 capacity tray 17 cards guidelines 15 sizes supported 16 tray supporting 17 cartridges. See ink cartridges clean printhead 86 color dull 77 colors specifications 125 connections features
  • HP C9299A | User Guide - Page 143
    align printhead 87 check ink levels 44 clean printhead 86 diagnostic page 48 print quality report 48 printhead 85 replace ink cartridges 45 margins incorrect 65 setting, specifications 18 text or graphic cut off 66 media skewed pages 89 specifications 15 supported sizes 16 troubleshoot feeding
  • HP C9299A | User Guide - Page 144
    part numbers 114 warranty 121 printing borderless (Mac OS X) 23 borderless (Windows) 22 cancel 24 settings 20 slow, troubleshoot 85 Web pages 23 problems print 57 processor specifications 123 product. See device R readme 6 rear access panel clearing jams 94 illustration 10 recycling ink cartridges
  • HP C9299A | User Guide - Page 145
    123 V voltage specifications 125 W warranty 120, 121 Web sites accessibilty information 8 Apple 39 customer support 116 environmental programs 130 ordering supplies 114 resources, addtional 6 supply yield data sheet 123 Windows Add Printer installation 38 borderless printing 22 HP Solution Center
  • HP C9299A | User Guide - Page 146
    142
  • HP C9299A | User Guide - Page 147
  • HP C9299A | User Guide - Page 148
    © 2009 Hewlett-Packard Development Company, L.P. www.hp.com/support
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E809
User Guide
OFFICEJET
7000