HP C9657A HP Color LaserJet 5500 series printer - User Guide
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- HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 1
hp color LaserJet 5500 5500n, 5500dn, 5500dtn, 5500hdn use - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 2
- HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 3
hp color LaserJet 5500 series printer User Guide - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 4
laws. Part number: U.S. registered service marks of color. PANTONE® and other PANTONE®*, Inc. trademarks are the property of PANTONE®*, Inc. © PANTONE®*, Inc., 2000. PostScript is a trademark of Adobe Systems. UNIX® is a registered trademark of The Open Group. Windows®, MS Windows®, and Windows - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 5
5500 5 HP Color LaserJet 5500n (Europe only 5 HP Color LaserJet 5500dn 6 HP Color LaserJet 5500dtn 6 HP Color LaserJet 5500hdn 7 Printer features 8 Walk around 10 Printer software 12 Printer drivers 12 Software for networks 13 Utilities 14 Print media specifications 16 Supported paper - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 6
and Windows NT networks 55 AppleTalk networks 55 UNIX/Linux networks 55 4 Printing tasks Controlling print jobs 58 Source 58 Type and Size 58 Precedence for print settings (software 58 Selecting print paper 60 Paper to avoid 60 Paper that may damage the printer 60 Configuring input trays - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 7
Settings tab 91 Networking tab 92 Other links 92 Using Printer Status and Alerts 93 To choose which status messages appear 93 To view status messages and information 94 6 Color Using color 96 HP ImageREt 2400 96 Paper selection 96 Color options 96 sRGB 96 Printing in four-colors (CMYK 97 - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 8
in Tray 1 or Tray 2 141 Jam in Tray 3 or Tray 4 144 Jams in the top cover 150 Jam in paper input path or paper path 154 Jam in duplex path 157 Paper handling problems 160 Printer response problems 166 Printer control panel problems 170 Color printing problems 171 Incorrect printer output - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 9
installation 184 Installing an HP Jetdirect print server card 185 To install an HP Jetdirect print server card 185 Appendix B Supplies and accessories Spare parts and supplies availability 189 Ordering directly through the embedded Web server (for printers with network connections 189 Ordering - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 10
Glossary Index viii EN_WW - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 11
Printer basics This chapter contains information on becoming familiar with the printer features. The following topics are covered: • Quick access to printer information • Printer configurations • Printer features • Walk around • Printer software • Print media specifications EN_WW 1 - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 12
://www.hp.com/go/accessories User guide links • Walk around • Replacing supplies Where to look for more information Several references are available for use with this printer. See http://www.hp.com/support/ lj5500. Setting up the printer Getting Started Guide-Step-by-step instructions for installing - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 13
HP Jetdirect Print Server Administrator's Guide-Instructions to configure and troubleshoot the HP Jetdirect print server. Accessory and Consumable Installation Guides-Step-by-step instructions, supplied with the printer's optional accessories and consumables, for installing the printer's accessories - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 14
HTML (Online) User Guide-Detailed information on using and troubleshooting the printer. Available at http://www.hp.com/support/lj5500. Once connected, select Manuals. 4 Chapter 1 Printer basics EN_WW - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 15
RAM each. This printer can support up to 416 MB of memory. An optional hard disk drive is available. HP Color LaserJet 5500n (Europe only) The HP Color LaserJet 5500n printer includes the features of the 5500, plus an HP Jetdirect 615N print server EIO network card. EN_WW Printer configurations 5 - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 16
HP Color LaserJet 5500dn printer includes the features of the 5500n, plus an HP Jetdirect 615N printer server EIO network card and automatic 2-sided (duplex) printing. HP Color LaserJet 5500dtn The HP Color LaserJet 5500dtn includes the features of the 5500dn, additional 500-sheet paper feeder (Tray - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 17
HP Color LaserJet 5500hdn The HP Color LaserJet 5500hdn includes the features of the 5500dtn including the additional 500-sheet paper feeder (Tray 3) and stand, hard disk, a total of 160 MB of SDRAM, and another 500-sheet paper feeder (Tray 4). EN_WW Printer configurations 7 - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 18
ppm for letter size paper. • Also prints on transparencies and glossy paper. For more information see Supported paper weights and sizes. Memory • 96 megabytes (MB) of synchronous dynamic random access memory (SDRAM) (160 MB in the HP Color LaserJet 5500dn and 5500hdn printers). • Can be expanded - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 19
5500hdn (Trays 3 and 4) printers. • Flash DIMM. • Fast InfraRed (FIR) pod. • Optional enhanced input/output (EIO) network card; standard on HP Color LaserJet 5500n, 5500dn, 5500dtn, and 5500hdn printers. • FIR connection. • HP Web Jetadmin software. • Standard bidirectional parallel cable interface - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 20
Tray 1) 5 Tray 2 (500 sheets of standard paper) 6 Tray 3 (optional; 500 sheets of standard paper) 7 Tray 4 (optional; 500 sheets of standard paper) access to print cartridges, transfer unit, and fuser 8 on/off switch 9 access to print cartridges, transfer unit, and fuser 10 Chapter 1 Printer - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 21
Back/side view 1 output bin 2 on/off switch 3 Tray 3 (optional) 4 Tray 4 (optional) 5 EIO connection (quantity 3) 6 FIR (Fast infrared) connection 7 parallel connection 8 power connection EN_WW Walk around 11 - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 22
product support information go to http://www.hp.com/support/lj5500. Note Printer drivers Printer drivers access the printer features and allow the computer to communicate with the printer. The following printer drivers are included with the printer. Operating system1 PCL 5c PCL 6 PS Windows - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 23
about Windows 3.1x drivers, go to http://www.hp.com/support/clj4550. Software for networks For a summary of available HP network installation and configuration software solutions, see the HP Jetdirect Print Server Administrator's Guide. You can find this guide on the CD included with the printer. HP - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 24
.hp.com/go/webjetadmin. UNIX The HP Jetdirect Printer Installer for UNIX is a simple printer installation utility for HP-UX and Solaris networks. It is available for download from HP Customer Care Online at http://www.hp.com/support/net_printing. Utilities The HP Color LaserJet 5500 series printer - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 25
OS • HP LaserJet Utility - a printer management utility for Mac OS users Network administrator • HP Web Jetadmin - a browser-based system management tool. See http://www.hp.com/go/ webjetadmin for the latest HP Web Jetadmin software • HP Jetdirect Printer Installer for UNIX - available for download - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 26
Print media specifications For optimum results, use conventional 75 g/m2 to 90 g/m2 (20 to 24 lb) photocopy paper. Verify that the paper is of good quality and is free of cuts, nicks, tears, spots, loose particles, dust, wrinkles, curls, or bent edges. Supported paper weights and sizes Normal - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 27
printer will also accept standard, non-detectable sizes in addition to the standard, detectable sizes listed in the table. For more information about loading standard, non-detectable size paper, see Configuring input trays. Tray 2 and optional Trays 3 and 4 paper sizes1 Tray 2 and optional Trays - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 28
tough paper 297 by 432 mm (11.7 by 17 in) 0.10 to 0.13 mm thick (4 to 5 mils thick) 100 sheets (0.13 mm thick; 5.5 mils thick) 1Trays 2, 3, and 4 use "Custom" size specifically for B5 ISO. Trays 2, 3, and 4 do not support the range of custom sizes available in Tray 1. Automatic 2-sided printing - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 29
about the printer and print jobs. The following topics are covered: • Control panel overview • Control panel buttons • Interpreting control panel indicator lights • Control panel menus • Menu hierarchy • Retrieve job menu (for printers with a hard disk) • Information menu • Paper handling menu - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 30
problems. The display shows more complete status information as well as menus, help information, animations, and error messages. Display The printer display gives you complete, timely information about the printer and print jobs. Graphics illustrate levels of supplies, the locations of paper - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 31
, magenta, yellow, cyan). When a non-HP print cartridge is installed, a appears instead of the consumption level. The supplies gauge appears whenever the printer shows the Ready state and whenever the printer shows a warning or error message concerning a supply item. Accessing the control panel from - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 32
and halts the current job in progress, clears paper from the printer, clears any continuable errors associated with the halted job, and is used to override a non-HP print cartridge Provides animated graphics and detailed information on printer messages or menus 22 Chapter 2 Control panel EN_WW - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 33
is needed to complete the job. A critical error has occurred. Printer requires attention. Off Printer is offline or is turned off. Printer is not processing or receiving data. Flashing Printer is attempting to stop printing and go offline. Printer is processing and receiving data. No conditions - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 34
the printer driver, see Printer software. You can also control the printer by changing settings in the printer control panel. Use the control panel to access printer features not supported by the printer driver or software application. Use the control panel to configure trays for paper size - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 35
(for printers with a hard disk) for more information. RETRIEVE JOB A list of stored jobs appears NO STORED JOBS Information menu See Information menu for more information. INFORMATION PRINT MENU MAP PRINT CONFIGURATION PRINT SUPPLIES STATUS PAGE SUPPLIES STATUS PRINT USAGE PAGE PRINT DEMO PRINT - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 36
and Changing printer control panel configuration settings for more information. CONFIGURE DEVICE PRINTING PRINT QUALITY COPIES DEFAULT PAPER SIZE DEFAULT CUSTOM PAPER SIZE DUPLEX OVERRIDE A4/LETTER MANUAL FEED COURIER FONT WIDE A4 PRINT PS ERRORS PCL ADJUST COLOR SET REGISTRATION PRINT MODES - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 37
disk) COLOR/MONO MIX TRAY BEHAVIOR POWERSAVE TIME PERSONALITY CLEARABLE WARNINGSS AUTO CONTINUE SUPPLIES LOW JAM RECOVERY LANGUAGE I/O TIMEOUT PARALLEL INPUT EIO X (Where X=1, 2, or 3.) RESTORE FACTORY SETTINGS POWERSAVE RESET SUPPLIES DIAGNOSTICS PRINT EVENT LOG SHOW EVENT LOG PQ TROUBLESHOOTING - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 38
Retrieve job menu (for printers with a hard disk) The retrieve job menu allows you to view listings of all stored jobs. Menu item A list of stored jobs appears. NO STORED JOBS Description Scroll through the list to find a specific stored job. If there are no stored jobs, this message appears in - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 39
counts, and maintenance information. Displays the supplies status in a scrollable list. Prints a count of all paper sizes that have passed through the printer; lists whether they were simplex, duplex, monochrome, or color; and reports the page count. Prints a demonstration page. Prints the name and - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 40
menu Note The paper handling menu allows you to configure input trays by size and type. It is important to correctly configure the trays with this menu before you print for the first time. If you have used previous HP LaserJet printers, you might be accustomed to configuring Tray 1 to first mode - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 41
paper size and type. Menu item COPIES DEFAULT PAPER SIZE DEFAULT CUSTOM PAPER SIZE DUPLEX OVERRIDE A4/LETTER MANUAL FEED printer to print an A4 job on letter-size paper when no A4 paper is loaded, a letter-size job when no A4-size paper is loaded, an A3 job on 11 by 17-size paper when no A3 paper - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 42
ADJUST Tray 3 ADJUST Tray 4 A list of available modes appears. REDUCE BACKGROUND TRANSFER RESTORE OPTIMIZE Description Allows you to modify the half tone settings for each color. Allows 1-sided and 2-sided (duplex) image alignment. Allows you to associate each paper type with a specific print mode - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 43
some previous HP printers.) See Tray behavior options: use requested tray and manually feed for more information. Reduces power consumption when the printer has been inactive for an extended period. See PowerSave Time for more information. Sets the default personality to automatic switching, PCL, or - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 44
printer behavior when the system generates an Auto Continuable error. See Auto continue for more information. Sets low supplies reporting options. See Supplies low for more information. Sets whether the printer printer's I/O options. See Network configuration. Menu item I/O TIMEOUT PARALLEL INPUT - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 45
RESET SUPPLIES Values None OFF ON NEW TRANSFER KIT NEW FUSER KIT Description Allows you to clear the page buffer, remove all perishable personality data, reset the printing environment, and return all default settings to factory defaults. However, this menu does not restore HP Jetdirect network - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 46
that will help troubleshoot many print quality problems. This item allows you to remove a print cartridge to help determine which cartridge is the source of the problem. This item is useful for testing the paper handling features of the printer, such as the configuration of the trays. This item - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 47
control panel configuration settings CAUTION By using the printer control panel, you can make changes to general printer configuration default settings such as tray size and type, PowerSave Time, printer personality (language), and jam recovery. The printer control panel can also be accessed from - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 48
. 10. Press PAUSE/RESUME. Tray behavior options: use requested tray and manually feed Tray behavior allows two user-defined options: • USE REQUESTED TRAY-Selecting EXCLUSIVELY ensures that the printer will not automatically select another tray when you indicate that a specific tray should be used - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 49
MINUTES. The printer display dims when the printer is in PowerSave mode. PowerSave mode does not affect printer warm-up time unless the printer was in PowerSave Press to select CONFIGURE DEVICE. 4. Press to highlight RESETS. 5. Press to select RESETS. 6. Press to highlight POWERSAVE. 7. Press to - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 50
This printer features automatic personality (printer language) switching. • AUTO configures the printer to automatically detect the type of print job and configure its personality to accommodate that job. • PCL configures the printer to use Printer Control Language. • PS configures the printer to - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 51
is the default value. • CONTINUE allows the printer to continue printing while displaying a warning until the supply is replaced. • STOP causes the printer to pause printing until you replace the used supply or press , which allows the printer to print while continuing to display the warning. To set - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 52
jam. Additional memory is allocated to store the last few pages printed, and this might cause overall printer performance to suffer. • OFF-The printer will not reprint any page that was involved in a paper jam. Since no memory is used to store the most recent pages, performance might be optimal - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 53
times. 5. Press once. 6. Press nine times. 7. Press . 8. Press or to select the appropriate language. 9. Press to set the selection. 10. Press PAUSE/RESUME. EN_WW Changing printer control panel configuration settings 43 - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 54
the default printer font or downloading soft fonts. Coordinating these operations conserves memory and avoids unexpected printer output. • Be aware that switching printer personalities, such as Emulated PostScript or PCL, affects the printed output of other users. Your network operating system - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 55
I/O Configuration This chapter describes how to configure certain network parameters on the printer. The following topics are covered: • Network configuration • Parallel configuration • Enhanced I/O (EIO) configuration EN_WW 45 - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 56
embedded Web server. For a complete list of supported networks and for instructions on configuring network parameters from software, see the HP Jetdirect Print Server Administrator's Guide. The guide comes with printers in which an HP Jetdirect print server is installed. This section contains the - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 57
configuring TCP/IP parameters from the printer control panel Use manual configuration to set an IP address, subnet mask, default gateway, syslog server, and idle timeout . 2. Press to highlight CONFIGURE DEVICE. 3. Press to select CONFIGURE DEVICE. 4. Press to highlight I/O. Network configuration 47 - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 58
or 3). to select EIO X. to highlight TCP/IP. to select CONFIG METHOD. to select CONFIG METHOD. to highlight MANUAL. to select MANUAL. to highlight MANUAL SETTINGS. to select MANUAL SETTINGS. to highlight SUBNET MASK. to select SUBNET MASK. The first of four sets of numbers is highlighted. Each set - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 59
10. Press to select CONFIG METHOD. 11. Press to highlight MANUAL. 12. Press to select MANUAL. 13. Press to highlight MANUAL SETTINGS. 14. Press to select MANUAL SETTINGS. 15. Press to highlight SYSLOG SERVER. 16. Press the PAUSE/RESUME button to return to the Ready state. Network configuration 49 - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 60
. 11. Press to highlight MANUAL. 12. Press to select MANUAL. 13. Press to highlight MANUAL SETTINGS. 14. Press to select MANUAL SETTINGS. 15. Press to link speed is set to AUTO. Use the following procedure to set a specific speed: 1. Press to enter the MENUS. 2. Press to highlight CONFIGURE DEVICE - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 61
panel to display protocol-specific error and warning messages TCP/IP configuration cannot be disabled on the HP Color LaserJet 5500 printer. To disable IPX/SPX Do not disable this protocol if Windows 95/98, Windows NT, Me, 2000, and XP systems will be printing to the printer using IPX/SPX. 1. Press - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 62
10. Press to select ENABLE. 11. Press to highlight OFF. 12. Press to select OFF. The control panel displays a message that the setting has been saved and displays an option to re-enable AppleTalk. 13. Press the PAUSE/RESUME button to return to the Ready state. To disable DLC/LLC 1. Press to enter - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 63
The HP Color LaserJet 5500 printer supports network and parallel connections at the same time. A parallel connection is made by connecting the printer to the computer using a bidirectional parallel cable (IEEE-1284 compliant) with a c-connector plugged into the printer's parallel port. The cable can - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 64
to your network at any location. HP Jetdirect print servers also support the Simple Network Management Protocol (SNMP), which provides network managers with remote printer management and troubleshooting through HP Web Jetadmin software. Installation of these cards and network configuration should - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 65
setup on a Microsoft Windows network. The utility supports printer setup for either peer-to-peer or client-server network operation. AppleTalk networks Use the HP LaserJet Utility to set up the printer on an EtherTalk or LocalTalk network. For more information, refer to the HP Jetdirect Print Server - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 66
56 Chapter 3 I/O Configuration EN_WW - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 67
The following topics are covered: • Controlling print jobs • Selecting print paper • Configuring input trays • Printing on special media • 2-sided (duplex) printing • Special printing situations • Job retention features • Printing with the optional HP Fast InfraRed Receiver • Managing memory EN_WW - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 68
Properties dialog box. • If you often print on a certain type or size of paper, the printer administrator (for a network printer) or you (for a local printer) can configure a tray for that type or size (see Using the embedded Web server or Configuring input trays for type and size). Then, when you - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 69
through the software application or the printer driver whenever possible. Printer setup changes made through the control panel become default settings for subsequent jobs. Changes made through an application or the printer driver affect only that specific job. EN_WW Controlling print jobs 59 - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 70
LaserJet Printer Family Print Media Guide. See Supplies and accessories for HP LaserJet Printer Family Print Media Guide ordering information. To download a copy of the HP LaserJet Printer Family Print Media Guide go to http://www.hp.com/support/lj5500 and select Manuals. It is possible that paper - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 71
that produces hazardous emissions, or that melts, offsets, or discolors when exposed to 190 C (374 F) for 0.1 second. To order HP Color LaserJet printing supplies, go to http://www.hp.com/go/ljsupplies in the U.S. or to http://www.hp.com/ghp/buyonline.html worldwide. EN_WW Selecting print paper 61 - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 72
Configuring input trays Note The HP Color LaserJet 5500 series printer allows you to configure input trays by type and size. You can to load different paper in the printer input trays and then request paper by type or size. If you have used previous HP Color LaserJet printers, you might be - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 73
Tray 4 switch is moved to the custom size position. You can also change the size setting in the control panel from ANY CUSTOM to CUSTOM. Use the ANY setting when the paper on which you want to print does not exactly match the size of the paper specified in the document you are printing. The printer - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 74
will return to the PAPER HANDLING menu. Once a Custom size is set for a tray, it will be retained until the switch in the tray is moved back The X dimension is the width of the page as it feeds into the printer. 1. Press to highlight X DIMENSION. 2. Press to select X DIMENSION. Printing tasks EN_WW - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 75
to print envelopes, transparencies, custom-size paper, or other types of paper without having to unload the other trays. Loading paper into Tray 1 To avoid jams, never add or remove a tray during printing. 1. Open Tray 1. 2. Set the side guides to the desired width. EN_WW Configuring input trays - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 76
, and the top of the paper on the left. 4. Adjust the side guides so that they lightly touch the paper stack but do not bend the paper. Note CAUTION Make sure the paper does not exceed the maximum stack height indicator mark in the tray. Printing envelopes from Tray 1 Many types of envelopes can - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 77
. Make sure the envelopes fit under the tabs on the guides. EN_WW Printing envelopes 1. In the printer control panel, set the paper size for Tray 1 to match the size envelope you are printing. 2. Specify Tray 1 or select the paper source by size in the printer driver. Configuring input trays 67 - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 78
application or printer driver. Address type Return Destination Left margin 15 mm (0.6 inches) 102 mm (4.0 inches) Top margin 15 mm (0.6 inches) 51 mm (2.0 inches) Printing from Tray 2, Tray 3, and Tray 4 Tray 2, optional Tray 3, and optional Tray 4 hold up to 500 sheets of standard paper or a 57 - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 79
latch and sliding it to the size of the paper being used. 3. Slide the paper-width guides open to the size of the paper being used. 4. Load the paper face-up, making sure that stack height of the paper does not exceed the maximum stack height mark in the tray. EN_WW Configuring input trays 69 - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 80
tray into the printer. Note If the tray is not properly adjusted, the printer might display an error message or the paper might jam. Loading undetectable standard or custom-sized paper into Tray 2, Tray 3, and Tray 4 The Tray X size menu will be displayed when the Tray 2, Tray 3, or Tray 4 switch - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 81
position. Once a custom size is set for a tray, it will be retained until the switch is moved back to Standard. 3. Slide the paper width guides all the way open and adjust the rear paper-length guide to the length of the paper being used. 4. Load the paper face-up, making sure that the stack height - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 82
5. Slide the paper-width guides in, making sure that they gently touch the paper. 6. Insert the tray into the printer. 7. Select the paper size in the control panel. 72 Chapter 4 Printing tasks EN_WW - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 83
. See Configuring input trays for more information. Hewlett-Packard recommends using HP Color LaserJet Soft Gloss paper with this printer. HP products are designed to work together for optimum printing results. If HP Color LaserJet Soft Gloss paper is not used with this printer, print quality may be - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 84
. See Configuring input trays. In general do not use paper that is heavier than the media specification recommended for this printer. Doing so can cause misfeeds, paper jams, reduced print quality, and excessive mechanical wear. However, some heavier media, such as HP Cover Stock, can be safely - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 85
forms and letterhead into Tray 1, load them face-down with the top edge of the page to the left. Recycled paper This printer supports the use of recycled paper. Recycled paper must meet the same specifications as standard paper. See the HP LaserJet Printer Family Print Media Guide. Hewlett-Packard - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 86
the printer driver is configured for 2-sided printing. (For instructions, see the online Help for the printer driver.) • Select the appropriate 2-sided printing options in the printer driver software. 2-sided printing options include page and binding orientation. • 2-sided printing is not supported - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 87
the PostScript driver, this option is found in the Document Options section under the Advanced settings. 5. In your software application, select the option to print all the odd-numbered pages, and click Print. When the printer control panel displays MANUALLY FEED, insert the stack of paper into Tray - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 88
control panel or printer driver to set the types of paper that are loaded in the trays and then selecting the first and remaining pages by paper type. Printing on custom-size paper The printer supports single-sided printing and manual duplexing on custom-size paper. Tray 1 supports paper sizes from - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 89
software, they may be waiting in a print queue (in Windows Print Manager, for example). See your software documentation for specific instructions on canceling a print request from the computer. Job retention features CAUTION The HP Color LaserJet 5500 series printer lets you store a job in the - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 90
System setup menu. If the printer is turned off, all stored jobs from the embedded Web server, or from HP Web Jetadmin. To delete a job from the driver. Select the Private Job option and type a 4-digit PIN. To avoid overwriting jobs with the same name, also specify a username and job name. Printing - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 91
is turned off, all private jobs are deleted. A private job can also be deleted from the printer control panel. You can delete a job without printing it or delete it after it is printed. 1. Press to enter MENUS. 2. RETRIEVE JOB is highlighted. 3. Press to select RETRIEVE JOB. 4. Press to highlight - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 92
for drivers and installation instructions. Note Setting up to print with Windows 95, 98, 2000, NT, Me, and XP Before launching the InfraRed Driver, complete the following steps: 1. Click Start, click Settings, and then click Printers. 2. Select the HP LaserJet 5500, 5500n, 5500dn, 5500Dtn, or - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 93
. (This block could be a hand, paper, or even direct sunlight). Depending on the size of the job, printing with the optional HP Fast Infrared Receiver may be slower than printing with a cable connected directly to the parallel port. Interrupting and resuming printing The job interrupt and resume - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 94
with memory and print server cards. The printer uses 168-pin, nonparity, synchronous DRAM memory modules. Extended data output (EDO) DIMMs are not supported. If memory problems occur when you are printing complex graphics, you can make more memory available by removing downloaded fonts, style sheets - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 95
Managing the printer This chapter describes how to manage the printer. The following topics are covered: • Printer information pages • Using the embedded Web server • Using Printer Status and Alerts EN_WW 85 - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 96
, to help troubleshoot printer problems, or to verify installation of optional accessories, such as memory (DIMMs), paper trays, and printer languages. 1. Press to enter the MENUS. 2. Press to highlight INFORMATION. 3. Press to select INFORMATION. 4. Press to highlight PRINT CONFIGURATION. 5. Press - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 97
additional configuration page will print that provides information about those devices. Supplies status page The supplies status page illustrates the remaining life for the following printer supplies: • print cartridges (all colors) • transfer unit • fuser To print the supplies status page: 1. Press - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 98
appears on the display until the printer finishes printing the font list page. The printer returns to the Ready state after printing the font list page. Event log The event log lists the printer events, including printer jams, service errors, and other printer conditions. 1. Press to enter the MENUS - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 99
black), printer statistics related to print quality, instructions on interpreting the information, and procedures to solve print quality problems. If following the procedures recommended by the print quality troubleshooting pages does not improve print quality, go to http://www.hp.com/support/lj5500 - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 100
the remaining life on all supplies and order new ones • view and change tray configurations • view and change the printer control panel menu configuration • view and print internal pages • receive notification of printer and supplies events • view and change network configuration To use the embedded - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 101
empty. This page also provides supplies part numbers. To order new supplies, click Order Supplies in the Other Links area on the left side of the window. To visit any website, you must have Internet access. • Event log. This page shows a list of all printer events and errors. • Usage page. This page - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 102
provide diagnostic and support information specific to your printer. • Order Supplies. Click this link to connect to the HP website and order genuine HP supplies, such as print cartridges and paper. • Product Support. Connects to the support site for the HP Color LaserJet 5500 printer. Then, you can - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 103
connected printers that support Printer Status and Alerts will generate a message when the print cartridges are low, but do not select the option because the printer has a problem but can print. However, none of the networked printers will generate this message, unless it affects a user-specific job - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 104
and information On the left side of the window, select the printer for which you want to see information. Information provided includes status messages, supplies status, and printer capabilities. You can also click the Job History (clock) icon at the top of the window to view a list of previous jobs - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 105
Color This chapter describes how the HP Color LaserJet 5500 series printer provides great color printing. This chapter also describes ways to produce the best possible color prints. The following topics are covered: • Using color • Managing color • Matching colors EN_WW 95 - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 106
box. In the Windows environment, the Automatic and Manual color options are on the Color tab in the printer driver. sRGB Standard red-green-blue (sRGB) is a world-wide color standard originally developed by HP and Microsoft as a common color language for monitors, input devices (scanners, digital - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 107
graphic arts (printing and publishing) environments. The printer will accept CMYK colors through the PS printer driver. The printer color-rendering of CMYK is designed to provide rich, saturated colors for text and graphics. CMYK ink set emulation (PostScript only) The printer's color rendering of - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 108
or wish to change one of the printer's color options. • Using Windows, print in grayscale or change the color options using settings found on the Color tab in the printer driver. • Using a Macintosh computer, print in grayscale or change the color options using the Color Matching pop-up menu in the - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 109
as sRGB. sRGB is the accepted standard of Microsoft and the World Wide Web Organization (www). • Device instructs the printer to print RGB data in raw device mode. To render photographs properly with this selection, you must manage image color in the application or operating system. EN_WW Managing - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 110
: • print media • printer colorants (inks or toners for example) • printing process (inkjet, press, or laser technology for example) • overhead lighting • personal differences in perception of color • software applications • printer drivers • PC operating system • monitors • video cards and drivers - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 111
Maintenance This chapter describes ways to maintain your printer. The following topics are covered: • Managing the print cartridge • Changing print cartridges • Replacing supplies • Configuring e-mail alerts • Periodic cleaning EN_WW 101 - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 112
HP print cartridge, certain features, such as remaining toner volume data, may not be available. If the non-HP print cartridge was sold to you as a genuine HP product, see HP fraud hotline. Print cartridge authentication The HP Color LaserJet 5500 series printer automatically authenticates the print - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 113
, or HP Web Jetadmin software. Check the supplies gauge on the printer control panel for approximate supply levels. Printer display 1 Message area 2 Prompt area 3 Supplies gauge 4 Print cartridge colors from left to right: black, magenta, yellow, and cyan For precise levels, follow the instructions - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 114
displays a message instructing you to replace the cartridge. The printer uses four colors and has a different print cartridge for each color: black (K), magenta (M), yellow (Y), and cyan (C). Replace a print cartridge when the printer control panel displays a REPLACE CARTRIDGE message. The - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 115
grasp the green handles on the transfer unit and pull down. CAUTION Do not place any item on the transfer unit while it is open. If the transfer unit is damaged, severe print quality problems may result. 3. Remove the used print cartridge from the printer. EN_WW Changing print cartridges 105 - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 116
used print cartridge in the bag for recycling. 5. Grasp both sides of the cartridge and distribute the toner by gently rocking the cartridge from side to side. 6. Remove the orange shipping tape. Remove and discard the orange shipping locks from the new print cartridge. 106 Chapter 7 Maintenance - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 117
the box in which the new cartridge arrived. See the enclosed recycling guide for recycling instructions. 11. If you are using a non-HP print cartridge, check the control panel for further instructions. For additional help, go to http://www.hp.com/support/lj5500. EN_WW Changing print cartridges 107 - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 118
. For instructions on installing supplies, see the installation guides provided with each supply item or see more information at http://www.hp.com/support/lj5500. When you connect, select Solve a Problem. Hewlett-Packard recommends the use of HP products in this printer. Use of non-HP products may - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 119
. Item Printer message Page count Approximate time period1 Color cartridges REPLACE CARTRIDGE REPLACE CARTRIDGE 13,000 pages2 12,000 pages2 3.25 months 3 months Image Transfer kit REPLACE TRANSFER KIT 120,000 pages3 40 months Image Fuser kit REPLACE FUSER KIT 150,000 - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 120
alert you of problems with the printer. The alerts take the form of e-mail messages to the e-mail account(s) that you specify. You can configure the following: • the printer(s) you want to monitor • what alerts are to be received (for example, alerts for paper jams, paper out, supplies status, and - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 121
printer control panel reports paper is being used instead of the desired transparency. • The images on the front and back of the printed page do not align. To clean the OHT sensor If these instructions do not remedy the OHT and 2-sided printing (duplex) problems, contact HP support at http://www.hp - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 122
CAUTION Do not place the cyan print cartridge on the transfer unit while it is open. If the transfer unit is damaged, severe print quality problems may result. 4. Remove the OHT sensor cleaning brush from the base of the printer. 5. Insert the brush into the base notch and brush from right to left - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 123
panel messages • Paper jams • Common causes of paper jams • Clearing paper jams • Paper handling problems • Printer response problems • Printer control panel problems • Color printing problems • Incorrect printer output • Software application problems • Print quality troubleshooting EN_WW 113 - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 124
recently replaced print cartridges installed correctly? Was the pull tab on the cartridge removed? • Were recently installed supply items (image fuser kit, image transfer kit) installed correctly? If you cannot find solutions to printer problems in this guide, see http://www.hp.com/support/ lj5500 - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 125
WARNINGS is set to JOB in the printer's configuration menu, these messsages are cleared by the next print job. Error messages Error messages communicate that some action must be performed, such as adding paper or clearing a paper jam. Some error messages are auto-continuable. If AUTO CONTINUE - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 126
Press to continue. 2. Try a different driver. This message is displayed while the event log is cleared. The printer will back up one screen to Service Menu upon completion of printing the page. The printer jammed or detected misplaced paper when turned on. The printer is attempting to eject jammed - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 127
X spinning up Description Recommended action A color plane registration (CPR) error 1. Force a calibration by selecting Calibrate was detected during calibration. Now from from the Print Quality menu. 2. If the message persists, contact HP Support. The printer received data and is waiting for - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 128
persists, replace the Flash DIMM. The new flash DIMM installed in slot No action necessary. X is initializing. The printer received a PJL file system command that attempted to perform an illogical operation (for example, to download a file to a non-existent directory). 1. Printing may continue - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 129
storage INSERT TRAY X For help press INSTALL CARTRIDGE alternates with For help press Install fuser For help press INSTALL SUPPLIES For status press INSTALL TRANSFER UNIT alternates with For help press Description Recommended action This message is displayed when the printer is turned - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 130
. 1. Press for help. 2. Follow the instructions on the display to load paper or configure the tray. HP recommends moving the tray switch to Standard. 3. Press and to step through the instructions. 4. To exit help, press . or Press to print from another tray. Tray X is either empty or configured - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 131
cancel NON HP CARTRIDGE DETECTED NON HP CARTRIDGE IN USE alternates with Ready For menus press Description Recommended action Paper is in Tray 1, but a job sent requires a specific paper type and size that is not currently available. Press to print from the tray. Or follow the instructions below - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 132
is near end of life. The printer is ready and will continue for the estimated number of pages indicated. 1. Order the image fuser kit. 2. Printing can continue until SUPPLIES OUT is reached. 3. Press for detailed information. 4. Press and to step through the instructions. 5. To exit help, press - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 133
unit is near end of life. 1. Order the transfer kit. 2. Printing can continue until transfer unit life is out. 3. Press for detailed information. 4. Press and to step through the instructions. 5. To exit help, press . Supplies ordering information is also available from the embedded Web server - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 134
PAUSE/RESUME. No action necessary. The printer is performing a Paper Path Test. No action necessary. The printer is performing a Print/Stop No action necessary. Test. A firmware upgrade is in process. No action necessary. Do not turn off the printer. The printer is in the process of clearing - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 135
currently processing a job but is not yet picking pages. When paper motion begins, this message will be replaced by a message that indicates which tray the job is being printed from. No action necessary. The printer is online and ready for No action necessary. data. No status or device attendance - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 136
REMOVE AT LEAST 1 PRINT CARTRIDGE To exit press Cancel Job key REPLACE CARTRIDGE alternates with For help press REPLACE FUSER KIT For help press Description Recommended action The cartridge is not fully seated. 1. Press for detailed information. 2. Follow the instructions on the display - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 137
will print. No action necessary. The firmware upgrade was not completed successfully. Attempt upgrade again. You may need to use the parallel port to send the upgrade file. The printer is restoring factory settings. No action necessary. YES was selected in the Reset Supplies menu to reset the - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 138
, move the tray switch to Custom, adjust the paper guides against the paper, and close the tray. 4. Use and to highlight the paper size, then press to select. Refill the tray at a convenient time. The specified tray is open or not closed completely. This tray is not needed for the current print job - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 139
Legal, leave the tray switch in the Standard position. 4. To change the paper size to other sizes, adjust the paper guides against the paper, and close the tray. 5. Select the paper handling menu from the control panel. Configure the size for the tray. 6. See Configuring input trays for more details - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 140
Warming up 10.XX.YY SUPPLIES ERROR For help press 13.XX.YY JAM IN TOP COVER AREA For help press 13.XX.YY JAM IN DUPLEX PATH For help press 13.XX.YY JAM IN PAPER INPUT PATH For help press Description The printer is coming out of Powersave mode. Printing will continue as soon - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 141
the multi-purpose tray. A page is jammed in Tray X. Recommended action 1. Press for detailed information about clearing the jam. 2. Press and to step through the instructions. 3. To exit help, press . 4. If the message persists after clearing all pages and exiting Help, contact HP Support. Note If - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 142
job to avoid this error. 3. Adding memory to the printer may allow printing of more complex pages. 1. Press to continue printing. Note A loss of data will occur. The printer's parallel buffer has overflowed during a busy state. 2. If the message persists, contact HP Support. 1. Press to continue - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 143
configured in the tray. A printer error has occurred. 1. Load the paper as instructed. 2. If the incorrect type was selected, cancel the job or press for help. 3. Press and to step through the instructions. 4. If you are trying to print transparencies and the output was printed like paper, the OHT - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 144
53.X0.ZZ PRINTER ERROR To continue turn off then on 53.XY.ZZ PRINTER ERROR To continue CANCEL JOB Description A fuser error has occurred. A printer error has occurred. Recommended action 1. Turn the printer off and then back on. 2. If the message persists, contact HP Support. 1. Press to continue - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 145
then back on. 2. If the message persists, contact HP Support. A printer motor error has occurred. 1. Turn the printer off and then back on. 2. If the message persists, contact HP Support. Note This message might also appear if the transfer unit is missing or incorrectly installed. Ensure that the - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 146
has occurred. 1. Turn the printer off and then back on. 2. If the problem persists, contact HP Support. The EIO accessory card in slot X has 1. Turn the printer off and then back on. encountered a critical error. 2. If the problem persists, contact HP Support. 136 Chapter 8 Problemsolving - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 147
this illustration to troubleshoot paper jams in the printer. For instructions on clearing paper jams, see Clearing paper jams. Note EN_WW Paper jam locations (shown without optional Tray 3 or optional Tray 4) 1 top cover area 2 duplex path 3 paper path 4 input path 5 trays Paper jam recovery This - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 148
to select OFF. 10. Press the PAUSE/RESUME button to return to the Ready state. To improve print speed and increase memory resources, you may want to disable paper jam recovery. If paper jam recovery is disabled, the pages involved in a jam will not be reprinted. 138 Chapter 8 Problemsolving EN_WW - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 149
paper that meets HP specifications. See Supported paper weights and sizes. A supply item is installed incorrectly, causing repeated jams. Verify that all print cartridges, the transfer unit, and the fuser are correctly installed. You are reloading paper that has already passed through a printer - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 150
supplies. See Replacing supplies for more information. Paper was not stored correctly. Replace the print paper. Paper should be stored in the original packaging in a controlled environment. 1If the printer still continues to jam, contact HP Customer Support or your authorized HP service provider - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 151
or Tray 2 1. Using the side handles, open the top cover. 2. Grasp the the front cover and pull down. 3. Grasp the green handles on the transfer unit and pull down. CAUTION EN_WW Do not place anything on the transfer unit while it is open. If the transfer unit is damaged, print quality problems may - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 152
it is clear. If the paper tears, make sure that all paper fragments are removed from the paper path before resuming printing. 6. Close the transfer unit and front cover. Note It is a good idea to inspect the input trays when clearing jams. However, opening and closing input trays has no effect on - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 153
down. Note If the paper tears, make sure that all paper fragments are removed from the paper path before resuming printing. 9. Check to make sure the paper is located correctly and flush with the paper guides. 10. Insert the tray into the printer. Make sure all trays are completely closed. EN_WW - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 154
11. Close the top cover. Jam in Tray 3 or Tray 4 1. Using the side handles, open the top cover. 2. Grasp the the front cover and pull down. 144 Chapter 8 Problemsolving EN_WW - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 155
Grasp the green handles on the transfer unit and pull down. CAUTION Do not place anything on the transfer unit while it is open. If the transfer unit is damaged, print quality problems may result. 4. Grasp the paper by both corners and pull up. Note 5. Inspect the paper path to ensure that it is - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 156
6. Close the transfer unit and front cover. 7. Pull out optional Tray 3 and Tray 4 (if applicable) and place them on a flat surface. 8. Remove any partially fed paper. 146 Chapter 8 Problemsolving EN_WW - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 157
is clear. If the paper tears, make sure that all paper fragments are removed from the paper path before resuming printing. 10. Check Tray 3 and Tray 4 to make sure the paper is located correctly and flush with the paper guides. 11. Insert the trays into the printer. 12. Pull out Tray 2 and place it - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 158
the above paper path to ensure that it is clear. If the paper tears, make sure that all paper fragments are removed from the paper path before resuming printing. 15. Check the slot at the front of Tray 2, and make sure the paper is loaded correctly and flush with the paper guides. 148 Chapter - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 159
16. Insert Tray 2 into the printer. Make sure all trays are completely closed. 17. Close the top cover. EN_WW Clearing paper jams 149 - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 160
Jams in the top cover Jams in the top cover occur in the areas indicated below. Use the procedures in this section to clear jams in these areas. Jammed paper Crumpled paper in the fuser Paper wrapped around the fuser 150 Chapter 8 Problemsolving EN_WW - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 161
a sharp object to remove a jam in the fuser. If the fuser is damaged, print quality problems may result. 1. Using the side handles, open the top cover. 2. Firmly pull forward on the two green levers to disengage the fuser rollers. WARNING! Do not touch the fuser. It is hot and could cause burns - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 162
removed from the paper path before resuming printing. 5. Grasp the the front cover and pull down. 6. Grasp the green handles on the transfer unit and pull down. CAUTION Do not place anything on the transfer unit while it is open. If the transfer unit is damaged, print quality problems may result - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 163
quality problems. Do not reach into the fuser until it has cooled. If the paper tears, make sure that all paper fragments are removed from the paper path before resuming printing. 8. Firmly push the two green levers on either side of the fuser to re-engage the fuser rollers. 9. Close the transfer - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 164
10. Close the top cover. Jam in paper input path or paper path 1. Using the side handles, open the top cover. 2. Grasp the the front cover and pull down. 154 Chapter 8 Problemsolving EN_WW - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 165
Grasp the green handles on the transfer unit and pull down. CAUTION Do not place anything on the transfer unit while it is open. If the transfer unit is damaged, print quality problems may result. 4. Grasp the paper by both corners and pull up. Note 5. Inspect the paper path to ensure that it is - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 166
it is clear. If the paper tears, make sure that all paper fragments are removed from the paper path before resuming printing. 9. Check Tray 2, Tray 3, and Tray 4 to make sure the paper is located correctly in each tray and flush with the paper guides. Insert the trays into the printer. Make sure all - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 167
10. Close the top cover. Jam in duplex path 1. Using the side handles, open the top cover. 2. Grasp the paper by both corners and pull down. Note If the paper tears, make sure that all paper fragments are removed from the paper path before resuming printing. EN_WW Clearing paper jams 157 - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 168
3. Grasp the front cover and pull down. 4. Grasp the paper by both corners and pull up. 5. If the paper cannot be accessed from this location, grasp the green handles on the transfer unit and pull down. 158 Chapter 8 Problemsolving EN_WW - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 169
6. Grasp the paper by both corners and pull up. 7. Close the transfer unit and front cover. 8. Close the top cover. EN_WW Clearing paper jams 159 - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 170
HP LaserJet Printer Family Print Media Guide. For ordering information, see Supplies and accessories. For paper specifications for this printer, see Supported paper weights and sizes. Paper handling problems Issue Printer feeds multiple sheets Cause The input tray is overfilled. The paper exceeds - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 171
printer driver settings override the control panel settings. The correct size paper for Tray 1 From the control panel, select is not selected in the printer the correct size paper for Tray 1. control panel. The paper size is not configured correctly for the input tray. Print a configuration - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 172
the printer and remove any paper in the paper path. Closely inspect the fuser area for jams. See Paper jams. The paper size is not configured correctly for the input tray. Print a configuration page or use the control panel to determine the paper size for which the tray is configured. The guides - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 173
attached to the printer. The paper size is not configured correctly for the input tray. Print a configuration page or use the control panel to determine the paper size for which the tray is configured. The guides in the tray are not against the paper. Verify that the guides are touching the - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 174
tray switch to Custom. See Envelopes for more information. Try using different envelopes. Store envelopes in a controlled environment. Verify that the envelope is loaded correctly. See Configuring input trays. See Supported paper weights and sizes or the HP LaserJet Printer Family Print Media Guide - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 175
. For Tray 2, Tray 3, or Tray 4, load these paper printed side down with the top of the page to the left. See 2-sided (duplex) printing for more information on 2-sided printing. Printer model does not support 2-sided printing. The HP Color LaserJet 5500 and 5500n printers do not support automatic - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 176
following table lists common printer response problems and suggested solutions for resolving them. Printer response problems Issue No display message Cause Solution The printer on/off button is in the off position. Verify that the printer is on. Fans may run while the printer is in Standby mode - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 177
stop flashing. REPLACE CARTRIDGE appears on the printer display. Replace the print cartridge specified on the printer display. A printer message other than Ready appears on the printer control panel. See Control panel messages. The parallel port may have a DOS timeout error. Add a MODE - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 178
if connected via the parallel port, in DOS, type Dir>Prn at the DOS command prompt. Run another peripheral connected to this port to verify that the port is working properly. Use the appropriate utility to name the printer on the network. For Macintosh, name the printer from within the Chooser menu - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 179
panel messages. Install the correct printer driver. Select the correct printer and port. Use the network software to verify the printer's network configuration, or consult with the network administrator. Connect the printer to a different power receptacle. EN_WW Printer response problems 169 - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 180
(500-sheet paper feeder) does not appear as an input tray option on the configuration page or on the control panel. Tray 3 or Tray 4 appears as an option only if it is installed. Verify correct installation of Tray 3 or Tray 4. Tray 3 or Tray 4 does not appear Verify that the printer driver as an - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 181
.hp.com/ support/lj5500 for HP LaserJet Printer Family Print Media Guide ordering information. When you connect, select Manuals. Verify that the printer environment is within humidity specifications. Note For more information about color quality problems see Print quality troubleshooting. Missing - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 182
the printer driver's Color Control tab, select Screen Match. Note Several factors can influence your ability to match printed colors to those on your screen. These factors include paper, overhead lighting, software applications, operating system palettes, monitors, and video cards and drivers. 172 - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 183
application is not resetting the printer to the top of the page. See the documentation for the software or the PCL/PJL Technical Reference Package for specific information. The interface cable is of poor quality. Try using a different, higher quality IEEE-compliant cable. Parallel cables can be - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 184
1. Free up printer memory by deleting unneeded downloaded fonts, style sheets, and macros from printer memory. or 2. Add more memory to the printer. The file you are printing contains Check the software application errors. to verify that the file does not contain errors. 1. Print another file - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 185
not recognize Tray 3, Tray 4, or the duplex printing accessory The printer driver has not been configured to recognize Tray 3, Tray 4, or the duplex printing accessory. The accessory may not be installed. Load the correct printer driver. See the printer driver's online Help for instructions on - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 186
meet the specifications for this printer. See Supported paper weights and sizes. For more information, consult the HP LaserJet Printer Family Print Media Guide. See http://www.hp.com/support/lj5500 for HP LaserJet Printer Family Print Media Guide ordering information. For downloadable manuals, go to - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 187
environment specifications. Print quality problems associated with jams Make sure that all paper is cleared from the paper path. See Paper jam recovery. • If the printer recently jammed, print two to three pages to clean the printer. • If the paper does not pass through the fuser, which causes image - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 188
178 Chapter 8 Problemsolving EN_WW - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 189
many downloaded fonts. Additional memory also allows the printer to print multiple, collated copies at the maximum speed. Single in-line memory modules (SIMMs) used on previous HP LaserJet printers are not compatible with the printer. Note EN_WW To order DIMMs, see Supplies and accessories. Before - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 190
touch the surface of the DIMM antistatic package and then touch bare metal on the printer. To install memory and font DIMMs 1. Turn the printer off. 2. Disconnect all power and interface cables E103 E102 JetLink FIH FIR E101 180 Appendix A Working with memory and print server cards EN_WW - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 191
3. Locate the formatter board in the rear of the printer. 4. Remove the eight screws holding the board in place, and set them aside. 5. Slide out the formatter board and set it on a clean, flat, grounded surface. EN_WW Installing memory and font DIMMs 181 - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 192
slot. If the DIMM still does not go in, make sure you are using the correct type of DIMM. 182 Appendix A Working with memory and print server cards EN_WW - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 193
snap into place. 10. Align the formatter board in the tracks at the top and bottom of the slot, and slide the board back into the printer. Replace and tighten the eight screws removed in step 4. 11. Reconnect the power cable and interface cables, and turn the printer on. EN_WW 12. If you installed - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 194
for the font DIMM to work properly. To enable fonts from the PCL 5c and PCL 6 printer drivers for Windows 1. On the Start menu, point to Settings, and click Printers. 2. Select this printer and select Properties. 3. On the Configure tab, click More. 4. Select the Font DIMM check box. 5. In the - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 195
Installing an HP Jetdirect print server card You can install an HP Jetdirect print server card in the base model printer, which comes with an open EIO slot. To install an HP Jetdirect print server card 1. Turn the printer off. 2. Disconnect all power and interface cables. E103 E102 JetLink FIH - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 196
slot onto the printer, and then remove the cover. You will not need these screws and cover again. 4. Firmly insert the HP Jetdirect print server card into the EIO slot. Insert and tighten the retaining screws that came with the print server card. 5. Connect the network cable. 186 Appendix A Working - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 197
ensure that it is completely seated in the slot. 8. Perform one of these steps: Choose the correct port. See the computer or operating system documentation for instructions. Reinstall the software, choosing the network installation this time. EN_WW Installing an HP Jetdirect print server card 187 - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 198
188 Appendix A Working with memory and print server cards EN_WW - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 199
/go/accessories. Spare parts and supplies availability Spare parts and supplies for this product will be available for at least five years after production has stopped. Ordering directly through the embedded Web server (for printers with network connections) Use the following steps to order printing - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 200
) HP Jetdirect network card FIR pod Printer stand Optional 500-sheet paper feeder (Tray 3 and Tray 4) Black print cartridge Cyan print cartridge Yellow print cartridge Magenta print cartridge Image transfer kit Image fuser kit (110 volt) Image fuser kit (220 volt) IEEE-1284 compliant parallel cable - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 201
Choice LaserJet paper (letter) HP Premium Choice LaserJet paper (A4) HP LaserJet paper (letter) HP LaserJet paper (A4) HP LaserJet Printer Family Print Media Guide PCL/PJL Technical Reference Package For downloadable versions, go to http://www.hp.com/ support/lj5500. When connected, select Manuals - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 202
192 Appendix B Supplies and accessories EN_WW - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 203
Service and Support Hewlett-Packard limited warranty statement HP PRODUCT HP Color LaserJet 5500, 5500n, 5500dn, 5500dtn, and 5500hdn printer DURATION OF LIMITED WARRANTY One-year limited warranty HP warrants to you, the end-user customer, that HP hardware and accessories will be free from - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 204
WARRANTY STATEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU. 194 Appendix C Service and Support EN_WW - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 205
print cartridge life This HP product is warranted to be free from defects in materials and workmanship during its useful life (end of life is indicated by a printer control panel low-life message). This warranty does not cover products THE HEWLETT-PACKARD COMPANY SPECIFICALLY DISCLAIMS THE IMPLIED - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 206
Transfer unit and fuser warranty This HP product is warranted to be free from defects in materials and workmanship for one year or until the printer control panel indicates a low-life message, whichever occurs first. This warranty does not cover products that have been modified, refurbished, - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 207
HP-supplied internal components. The hardware maintenance covers a 1 to 5 year period from date of the HP product purchase. The customer must purchase HP SupportPack within 90 days of the HP product purchase. For more information, contact the HP Customer Care Service and Support group. EN_WW HP - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 208
198 Appendix C Service and Support EN_WW - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 209
Printer specifications WARNING! Note Physical dimensions Product Height HP LaserJet 5500 640 mm (25.2 in) HP LaserJet 5500 986 mm with optional (38.8 in) Tray 3 and stand HP LaserJet 5500 with optional Trays 3 and 4 and stand 1119 mm (44 in) Depth 704 mm (27.7 in) 704 mm (27.7 in) 704 mm - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 210
dB (A) LpAm 33 dB (A) (inaudible) LpAm N/A dB (A) Sound power LWAd 6.5 Bels (A) LWAd 4.9 Bels (A) (inaudible) LWAd N/A Bels (A) These values are subject to change. See http://www.hp.com/support/ lj5500 for current information. 200 Appendix D Printer specifications EN_WW - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 211
not installed and used in accordance with the instructions, it may cause harmful interference to radio printer that are not expressly approved by HP could void the user's authority to operate this equipment. Use of a shielded interface cable is required to comply with the Class B limits of Part - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 212
, fuser, and transfer unit) can be returned to HP through the HP Printing Supplies Returns and Recycling Program. An easy to use and free takeback program is available in over 48 countries/regions. Multi-lingual program information and instructions are included in every new HP LaserJet print - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 213
for further information regarding availability of the HP Supplies Returns and Recycling Program. Recycled paper This product is capable of using recycled papers when the paper meets the guidelines outlined in the HP LaserJet Printer Family Print Media Guide. This product is suitable for the use of - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 214
Boulevard Boise, Idaho 83714-1021, USA declares that the product Product Name: Regulatory Model Number: Product Options: HP Color LaserJet 5500 series Including: 500-sheet paper feeder BOISB-0202-00 All conforms to the following Product Specifications: Safety: IEC 60950:1991+A1 +A2 +A3 +A4 - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 215
manufactured since August 1, 1976. Compliance is mandatory for products marketed in the United States. The printer is certified as a "Class 1" laser product under the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard according to the Radiation Control for Health - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 216
i bruksanvisning specificerats, kan användaren utsättas för osynlig laserstrålning, som överskrider gränsen för laserklass 1. HUOLTO HP Color LaserJet 5500, 5500n, 5500dn, 5500dtn, 5500hdn -kirjoittimen sisällä ei ole käyttäjän huollettavissa olevia kohteita. Laitteen saa avata ja huoltaa ainoastaan - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 217
a continuous-tone image such as a photograph. HP product for network printing. HP trademarked Web-based printer control software that lets you use a computer to manage any peripheral connected to an HP Jetdirect print server. Abbreviation for "input/output" and refers to computer port settings. The - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 218
driver RAM RARP raster image render RJ-45 ROM supplies TCP/IP toner transfer unit tray xerographic paper 208 Glossary The paper, labels, transparencies, or other material on which the printer prints the image. A memory partition with a specific address. Black and white. Devoid of color. The HP - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 219
checking toner level 103 description 14 ordering supplies 189 using 90 using to configure alerts 110 viewing with Printer Status and Alerts 93 envelopes loading in Tray 1 67 errors auto continue 41 F fast InfraRed receiver 82 interrupting and resuming 83 Macintosh 82 printing a job 82 Windows 82 - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 220
authentication 102 checking the toner level 103 genuine HP 102 life expectancy 103 managing 102 non-HP 102 replacing 104 storing 102 print quality menu 32 print server card installing 185 printer driver 12 printer information pages printer personalities 40 Printer Status and Alerts 86 - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 221
configuring alerts 110 supplies status page printing 87 system setup menu 33 T troubleshooting checklist 114 incorrect printer output 173 jams 137 overhead transparencies 176 print quality 176 two-sided printing 76 U usage page printing 87 W warranty print cartridge 195 product 193 transfer unit 196 - HP C9657A | HP Color LaserJet 5500 series printer - User Guide - Page 222
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