HP Chromebook 11MK G9 Education Edition Maintenance and Service Guide - Page 6

Cleaning your computer with a disinfectant 23 Caring for wood veneer (select products only 24 Packaging and transporting guidelines ...24 Accessing support information ...24 5 Removal and replacement procedures for authorized service provider parts 27 Component replacement procedures ...28 Preparation for disassembly ...28 Top cover/keyboard ...28 Touchpad cable ...31 Touchpad ...32 Speakers ...33 Battery ...34 Sensor board cable ...35 Sensor board ...36 System board ...37 Heat sink ...39 29.5 cm (11.6 in) display assembly ...40 6 Backing up, resetting, and recovering ...47 Backing up ...47 Resetting ...47 Recovering ...48 Installing the Chromebook Recovery Utility 48 Creating recovery media ...48 Recovering the Chrome operating system ...48 Setting up your computer after a reset or recovery ...48 Erase and reformat the recovery media ...48 7 Specifications ...51 Computer specifications ...51 29.5 cm (11.6 in) display specifications ...52 8 Statement of memory volatility ...53 Current BIOS steps ...53 Nonvolatile memory usage ...55 Questions and answers ...57 Using HP Sure Start (select products only) ...59 vi ENWW