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HP Color Copier 270 (English) HP Color Copier Model 160/170/260/270 User Guide - Page 33

Troubleshooting and, Maintaining Your, HP Color Copier

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Troubleshooting and Maintaining Your 5 HP Color Copier This chapter provides instructions for keeping your HP Color Copier in top working condition. Perform the maintenance procedures as necessary. This chapter also presents procedures for resolving paper jams in the paper tray and automatic document feeder (ADF). It also lists some of the messages that may appear on the HP Color Copier front-panel display. Cleaning the Exterior Case Use a soft, damp, lint-free cloth to wipe dust, smudges, and stains off the case. The interior of the HP Color Copier does not require cleaning. Keep fluids away from the interior of the HP Color Copier. Cleaning the Glass Dirty glass (fingerprints, smudges, and so on) slows down copying performance by as much as half a minute! This is because the scanner is actually processing the smudges on the glass. Keep the glass clean. WARNING Turn off the HP Color Copier and unplug the power cord before cleaning. Even though the HP Color Copier is off, power is still being supplied if the cord is plugged in. To clean the glass: 1 Turn off the HP Color Copier, unplug the power cord, and raise the lid. 2 Clean the glass with a soft cloth or sponge slightly moistened with a nonabrasive glass cleaner. CAUTION Do not use abrasives, acetone, benzene, or carbon tetrachloride on the glass; these can damage it. Do not place liquids directly on the glass. They may seep under it and damage your HP Color Copier. 3 Dry the glass with a chamois or cellulose sponge to prevent spotting. HP Color Copier User's Guide 5-1

Section	Page
User’s Guide	1
HPColor Copier	1
toc.pdf	3
Chapter 2 — Setting Up Your New HPColor Copier	3
Chapter 3 — All About Paper	3
Chapter 4 — Copying	3
Chapter 5 — Troubleshooting and Maintaining Your HPColor Copier	4
Chapter 6 — Hewlett-Packard Limited Warranty	4
Chapter 7 — Support Services	4
Chapter 8 — Technical Information	4
about.pdf	5
Conventions Used	5
CH1welcome.pdf	7
1	7
CH2setup.pdf	9
2	9
Follow the steps in the order shown.	9
Step 1 — Unpack Your HPColor Copier	9
1 Remove the cardboard tray containing the accessory items.	9
2 Rest the box on its side, and pull out your HPColor Copier.	9
3 Verify that the following items are included with your HPColor Copier:	10
a Power supply (AC/DC adapter) with attached cord (HP part number 0950-2880)	10
b Power cord	10
c Front-panel overlay with text on it	10
d One black and one color print cartridge	10
4 Choose a location and environment for your HPColor Copier.	10
5 Remove the packaging materials (plastic wrap, cardboard insert, and packing tape) from the outs...	11
6 If your HPColor Copier has an automatic document feeder (ADF), remove the packaging materials ...	11
Step 2 — Attach the Front-Panel Overlay	12
1 Align the front-panel overlay with the front panel buttons.	12
2 Push straight down firmly on both ends and the middle to snap the overlay into place.	12
Step 3 — Load Paper in Your HPColor Copier	13
1 Remove the packaging materials from the HPColor Copier, if you have not already done so.	13
2 Slide the paper width and length adjusters to their outermost positions.	13
3 Insert paper into the IN tray, print side down, until it stops.	13
4 Slide the paper width and length adjusters in until they stop at the edges of the paper.	13
5 Push the IN tray back toward the unit until it stops, and lower the top (OUT) tray if you raise...	14
Step 4 — Install Print Cartridges	15
1 Locate the print-cartridge access door on the front of the HPColor Copier, just above the OUT ...	15
2 Pull the latch on the print-cartridge access door toward you and raise it up until it is fully ...	15
3 Remove the cardboard insert from the inside of the unit.	15
4 Raise both latches on the carriage.	15
5 Remove the color print cartridge (the thicker one) from its packaging and, being careful to tou...	15
6 Push the color print cartridge firmly down into the slot on the left.	16
7 Remove the black print cartridge (the thinner one) from its packaging and, being careful to tou...	16
8 Push the black print cartridge firmly down into the slot on the right.	16
9 Lower each print-cartridge latch down onto the top of the cartridge, and push down until the la...	17
10 Close the print-cartridge access door.	17
Step 5 — Connect the Power Cord	18
1 Plug the power supply output cord into the back of the HPColor Copier.	18
2 If you have an ADF unit and the lid cord is not already attached, connect the cord securely to ...	18
3 Plug the adapter end of the main power cord into the power supply adapter.	19
4 Plug the power outlet end of the separate power cord into the power outlet.	19
5 To turn the unit on, press the white power button on the left side of the front panel.	19
Step 6 — Align Your Print Cartridges	20
Before you start using your HPColor Copier, you need to align the print cartridges to ensure the...	20
When you turn on your HPColor Copier for the first time, you will see the message “Initializing,...	20
1 If “Press Resume to Align Cartridges” or “Align Cartridges” appears on the front-panel display ...	20
2 Follow the instructions on the page above each set of paired lines.	20
Congratulations! You have finished setting up your HPColor Copier. Now you are ready to start us...	20
Changing the Front-Panel Language	20
To switch to a different language, do the following:	20
1 While holding down the Select/Resume button, press the Color Intensity button, and then release...	20
2 Press Select/Resume.	20
3 Press the minus(–) or plus(+) button to scroll through the available languages until the lang...	20
4 Press Select/Resume to choose the displayed language.	20
5 Press the minus(–) or plus(+) button until the desired paper size appears on the display.	20
6 Press Select/Resume to choose the displayed paper size.	20
CH3paper.pdf	21
3	21
HPPapers	21
Paper Choices When Copying	22
Using the Right Front-Panel Paper Type When Copying	22
To Copy on this Paper	22
Select this Paper Type (from the Front Panel)	22
Tips on Loading Paper in the IN Tray	23
All Papers	23
HP Papers	23
Special Considerations When Using Transparency Film	23
Other Paper Tray Considerations	24
Automatic Document Feeder (ADF) Requirements	24
CH4copy.pdf	25
4	25
How to Make Copies	25
1 Turn on the HPColor Copier by pressing the white power button located on the left side of the ...	25
2 Load the paper.	25
3 Choose one of the following for placing your original:	25
4 To specify the number of copies, press Number of Copies until the desired number appears on the...	26
5 To adjust the way your copy will look, use the copy quality (Best, Normal, and Fast), Reduce/En...	26
6 Start copying by doing one of the following:	26
Controlling How Copies Look	27
Changing Copy Settings Using the FrontPanel Buttons	27
Clear/Stop	27
Select/Resume	27
Copy Quality (Best/Normal/Fast)	27
Reduce/Enlarge	28
1 Press Reduce/Enlarge until the setting you want appears on the display.	28
2 Press Select/Resume to select the new Reduce/Enlarge setting.	28
Special Features	28
1 Press Special Features until the setting you want appears on the display.	28
2 Press Select/Resume to select the new setting.	28
Paper Type	29
1 Press Paper Type repeatedly to scroll through the list of paper types.	29
2 When the paper type you are using appears on the frontpanel display, press Select/Resume.	29
Lighter/Darker	30
1 Press Lighter/Darker.	30
2 Press the minus(–) or plus(+) button to make the copy lighter or darker.	30
3 Press Select/Resume to confirm your selection.	30
Color Intensity	30
1 Press Color Intensity.	30
2 Press the minus(–) or plus(+) button to make the colors more subtle or intense.	30
3 Press Select/Resume to confirm your selection.	30
Menu	30
1 Press Menu repeatedly to scroll through the list of available commands.	30
2 After the command you want to change appears on the display, press either minus(–), plus(+) o...	30
Changing Copy Settings Using the Menu Commands	31
Photo Mode	31
1 Press Menu until Photo Mode (–+) m appears.	31
2 Press the plus (+) button to select Photo Mode.	31
3 Press Select/Resume to confirm your selection.	31
Copy Paper Size	31
1 Press Menu until Copy Paper Size appears.	31
2 Press Select/Resume to view the current default paper size.	31
3 Press the minus(–) or plus(+) button to toggle between the paper sizes.	31
4 Press Select/Resume to choose the paper size you want.	31
TE (Text Enhancement)	31
1 Press Menu until TE appears.	31
2 Press the minus(–) or plus(+) button to switch between off m and onl.	31
3 Press Select/Resume to confirm your selection.	31
ELC (Enhance Light Colors)	32
1 Press Menu until ELC appears.	32
2 Press the minus(–) or plus(+) button to switch between off m and onl.	32
3 Press Select/Resume to confirm your selection.	32
Changing Default Settings	32
Creating Your Own Default Settings	32
1 Set all options the way you want them.	32
2 Press Menu until Set Defaults appears.	32
3 Press Select/Resume to confirm your selection.	32
Restoring the Factory Default Settings	32
1 Press the Menu button until Factory Defaults appears.	32
2 Press Select/Resume to confirm your selection.	32
CH5trouble.pdf	33
5	33
Cleaning the Exterior Case	33
Cleaning the Glass	33
1 Turn off the HPColor Copier, unplug the power cord, and raise the lid.	33
2 Clean the glass with a soft cloth or sponge slightly moistened with a nonabrasive glass cleaner.	33
3 Dry the glass with a chamois or cellulose sponge to prevent spotting.	33
How to Clear a Paper Jam in the ADF	34
1 Remove your originals from the ADF.	34
2 Lift the lid, and clear the paper path.	34
3 Lower the lid, and replace your originals in the ADF.	34
4 Press Select/Resume on the front panel to continue.	34
How to Clear a Paper Jam in the Main Unit	34
Paper Jam with Front-Panel Message	34
1 Slide the IN tray out, remove any wrinkled and torn paper from the IN tray, remove any paper co...	34
2 Turn the HPColor Copier off and then on again.	34
3 Process your job again.	34
Paper Jams in the Back of the Unit	34
1 Turn the knob on the rear access door 1/4-turn counter clockwise to the unlocked position, whic...	34
2 Remove the door, and pull the jammed paper out of the unit.	34
3 Replace the door in the back of the unit, and turn the knob clockwise to the locked position.	34
4 Turn the HPColor Copier off and then on again.	34
5 Process your job again.	34
How to Use the Self-Test Page	35
1 Press Menu until “Self-Test Page” appears on the display.	35
2 Press Select/Resume.	35
How to Clean Cartridges	35
1 Press Menu until “Clean Cartridges” appears on the display.	35
2 Press Select/Resume.	35
Front-Panel Messages (Continued)	36
Additional Troubleshooting Tips	37
CH6warranty.pdf	39
6	39
HP Year 2000 (Y2K) Warranty	39
For Consumer Products Distributed Through Resellers	39
Extent of Limited Warranty	39
1 HP warrants to you, the end-user customer, that HP hardware, accessories and supplies will be f...	39
Warranty Service	41
Express Service	41
Warranty Upgrades	41
Returning Your HPColor Copier for Service	41
Ch7support.pdf	43
7	43
Get Help from HP	43
Online Services	43
Internet	43
HP Customer Support	43
1 Make sure that the unit is plugged in and powered on, that the specified inkjet print cartridge...	43
2 Review Chapter 2, “Setting Up Your New HPColor Copier,” and Chapter 5, “Troubleshooting and Ma...	43
3 Try resetting the unit by powering it off and then on again, using the white button located on ...	44
4 Call the HPFIRST toll-free number or check the HP Web site at http://www.hp.com/go/copiers for...	44
5 If you are still experiencing problems and need to speak with an HPCustomer Support Representa...	44
6 Call HPCustomer Support. Be near your HPColor Copier when you call.	44
Prepare Your HPColor Copier for Shipment	44
1 Turn on the HPColor Copier.	44
2 Open the print-cartridge access door.	44
3 Remove both print cartridges, and leave the print-cartridge latches flipped back.	44
4 Place the print cartridges in an airtight bag so they will not dry out, and put them aside (do ...	44
5 Turn off the HPColor Copier. You will see the message “Shutting Down” on the front-panel display.	44
6 Close the print-cartridge access door.	44
7 If available, pack the HPColor Copier for shipment using the original packing materials.	45
8 Include the following items in the box:	45
Calling in the U.S. During Warranty	45
Calling in the U.S. Post-Warranty	46
CH8tech.pdf	47
8	47
Copy Specifications	47
Copy Speed and Resolution	47
Speed	47
Maximum Resolution	47
Copy Margins	48
Top	48
Bottom	48
Left	48
Right	48
Paper Specifications	48
Paper-Tray Capacities	48
16-24 lb.	48
100	48
50 black 20 color	48
N/A	48
25	48
25 or less	48
Paper Sizes	48
Automatic Document Feeder	49
16 - 24 lbs.	49
30	49
16 - 24 lbs.	49
30	49
Power Specifications	49
Environmental Specifications	49
Physical Specifications	49
Ordering Accessories and Supplies	49
Regulatory Notices	50
Declaration of Conformity	51
insfr.pdf	53
index.pdf	54
2 on 1 4-5	54
A	54
AC/DC adapter 2-10	54
accessories, ordering 8-3	54
aligning print cartridges 2-12	54
Auto Fit 4-4	54
automatic document feeder (ADF)	54
B	54
Best copy quality 4-3	54
black-and-white copies, making 4-2	54
C	54
cartridges, print	54
cleaning	54
Clear/Stop button 4-3	54
clearing paper jam 5-2	54
Clone 100% 4-5	54
color copies, making 4-2	54
color enhancement on copies 4-8	54
Color Intensity button 4-6	54
connecting the power cord 2-10	54
copy	54
copy quality	54
copying	54
Custom 100% 4-4	54
customer support 7-1	54
D	54
declaration of conformity 8-5	54
default settings	54
E	54
Entire 91% 4-4	54
environment 2-2	54
environmental specifications 8-3	54
error messages on the front panel 5-5	54
express service 6-3	54
F	54
factory default settings 4-8	54
Fast copy quality 4-3	54
fax from HP FIRST 7-1	54
front panel	54
G	54
glass, cleaning 5-1	54
greeting cards 3-2	54
H	54
help	54
HP Customer Support 7-1	54
HP FIRST 7-1	54
HP papers 3-1	54
I	55
inkjet paper	55
installing print cartridges 2-7	55
Internet 7-1	55
iron-on t-shirt transfers	55
J	55
jammed paper 5-2	55
L	55
language, changing 2-12	55
Lighter/Darker button 4-6	55
loading paper 2-5	55
M	55
maintenance	55
margins, copy 8-2	55
Max 400% 4-4	55
Menu button 4-6	55
messages	55
Min 25% 4-4	55
minus button 4-4	55
Mirror 100% 4-5	55
N	55
Normal 100% 4-4	55
Normal copy quality 4-3	55
notices, regulatory 8-4	55
O	55
online support 7-1	55
ordering accessories and supplies 8-3	55
original, placing for copying 4-1	55
overheads	55
P	55
paper	55
Paper Type button 4-5	55
paper-tray capacity 8-2	55
paper-type settings 4-5	55
phone numbers 7-3, 7-4	55
photo paper	55
photographs, copying 4-7	55
physical specifications 8-3	55
placing the original for copying 4-1	55
plus button 4-4	55
Poster 400% 4-5	55
power button 4-1	55
power cord	55
power specifications 8-3	55
print cartridges	55
problems	55
R	55
Reduce/Enlarge button 4-4	55
reduce/enlarge settings	55
regulatory information 8-4	55
requirements, ADF 8-3	55
returning HP Color Copier for service 6-3, 7-1	55
S	56
Select/Resume button 4-3	56
self-test page 5-3	56
service	56
settings	56
shipping HP Color Copier 7-2	56
specifications, technical 8-1	56
supplies, ordering 8-3	56
support	56
T	56
technical specifications 8-1	56
telephone numbers 7-3, 7-4	56
test, printing self-test page 5-3	56
text enhancement on copies 4-7	56
tips 5-6	56
transparency film	56
troubleshooting	56
t-shirt transfers	56
two on one, copying 4-5	56
U	56
upgrades, warranty 6-3	56
W	56
warranty	56