HP Color LaserJet 9500 HP Color LaserJet 9500nand 9500hdn - User Guide
HP Color LaserJet 9500 Manual
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- HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 1
user guide hp color LaserJet 9500n hp color LaserJet 9500hdn - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 2
- HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 3
hp color LaserJet 9500n and 9500hdn user guide - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 4
and 64-bit configurations) on all HP 9000 computers are Open Group UNIX 95 branded products. Microsoft®, MS-DOS®, Windows®, and Windows NT® are U.S. registered trademarks of Microsoft Corporation. PANTONE®* is Pantone, Inc.'s check-standard trademark for color. TrueType™ is a U.S. trademark of Apple - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 5
Contents 1 Finding information Introduction 11 Which guide to use 12 Obtaining a user reference guide 13 Where to find Help 13 At the control panel 13 At the computer 14 2 Using the control panel Control panel features 16 Interpreting control - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 6
http://www.hp.com/support/lj9500 3 What you can do Features for users 21 Open the printer driver 22 Print on both sides of paper (duplexing 24 Store print jobs that you can print later 25 Create booklets 27 Staple your documents 29 Use the HP Fast Infrared Receiver to print 30 Print covers or - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 7
the Print Quality Troubleshooting Pages 62 Cleaning the post charger 63 Setting registration 65 Cleaning the fuser input area 66 Solving print-quality issues 70 Print-quality procedures 70 Solving persistent print-quality problems 71 Print-quality-defect chart 72 5 Using color and media - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 8
hp.com/support/lj9500 Four-color (CMYK) printing 85 CMYK Ink Set Emulation (PostScript only 85 Using media 86 Supported types of media 86 Orienting media 95 6 Solving problems lights on the accessories 140 Solving printer configuration issues 141 Configuration page 142 Interpreting control panel - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 9
Web server 177 Ordering through the Internet-Enabled Supplies Ordering Feature 178 Installing supplies 179 Replacing the print cartridges 180 Replacing the image drums 183 Replacing the image transfer kit 188 Replacing the image fuser kit 198 Replacing the image cleaning kit 203 ENWW vii - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 10
Service during and after the warranty period 209 Extended warranty 209 Spare parts and supplies availability 210 Limited warranty for print cartridge and image drum life 210 HP software license terms 211 Customer support options worldwide 214 Information from the printer 214 Customer support - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 11
Regulatory statements 226 Laser safety statement 226 Declaration of Conformity 227 Canadian DOC regulations 229 Laser statement for Finland 229 VCCI statement (Japan 231 Korean EMI statement 232 Regulatory Model Information Number 232 Index ENWW ix - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 12
http://www.hp.com/support/lj9500 x Contents Rev. 1.0 - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 13
about this printer. This guide (user guide) Online user reference guide Printer driver Help Control panel Help HP's website This guide is of the printer. See "Where to find Help" on page 13. See HP's website for more up-to-date information about the printer: http://www.hp.com/support/lj9500 ENWW - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 14
of information. Topic Color printing Control panel Customer support information Fonts Paper and other print media Print quality Printer configuration Printer drivers and software Printing tasks Relocating the printer Supplies Support Troubleshooting User guide (this guide) X X X some X X some - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 15
following sources: • The online user reference guide is on the CD-ROM that came with the printer. Contact your company's administrator for information about how to acquire it. • The online reference guide can be ordered from HP's website: http://www.hp.com/support/lj9500. Where to find Help At the - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 16
http://www.hp.com/support/lj9500 At the computer Microsoft® Windows® Each printer driver has context-sensitive help screens that can be activated from the Help button, the F1 key, or the question mark symbol in the upper-right corner in the printer driver (depending on the Windows operating system - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 17
Using the control panel This chapter contains the following information: • "Control panel features" on page 16 • "Interpreting control panel lights" on page 17 • "Using control panel menus" on page 18 • "Gaining access to Help" on page 20 ENWW 2 15 - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 18
.hp.com/support/lj9500 Control panel features The control panel includes three light-emitting diode (LED) indicator lights; four navigation buttons; a (HELP) button; a PAUSE/RESUME button; a CANCEL JOB button; a numeric keypad; and a graphical display that shows up to four lines of text, supplies - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 19
, but is not ready or is offline. Blinking The printer is processing or is printing the data. Attention Off The printer is functioning without error. On The printer has experienced a critical error. Note the error message, and then turn the printer off and then on again. Blinking Action is - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 20
www.hp.com/support/lj9500 Using control panel menus The control panel menu map shows the menus that all users use while protecting the menus that only administrators use. Users typically use the first three menus on the list: RETRIEVE JOB, INFORMATION, and PAPER HANDLING. Administrators and service - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 21
the software 2 application. This is the most convenient method to control the printer, and it overrides the printer control panel settings. For more information about how to gain access to the printer driver, see "Open the printer driver" on page 22. To print a menu map 1 Press (SELECT button) to - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 22
http://www.hp.com/support/lj9500 selection on the display, indicating that it is now to scroll through the Help messages. • Press again at any time to exit Help. Printer status Ready Idle Paused Warning Error Other control panel message In the menus Help available Description of what kind of Help - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 23
of procedure • Open the printer driver page 22 • Print on both HP Fast Infrared Receiver to print page 30 • Print covers or a different first page page 34 Where to perform the feature Computer Computer Store print job at computer; initiate printing at the printer Computer Computer Printer - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 24
http://www.hp.com/support/lj9500 Feature • Create the effect of a full-bleed image • Print special documents Location of procedure Where to perform the feature page 36 Computer page 37 Computer Open the printer driver Note Printer-driver settings override control panel settings. Software - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 25
a PS tab). These settings are now the defaults for the printer. 4 Click OK to save your settings, and to close the printer driver. To change default settings in Windows NT® 4.0 1 Click the Start button, point to Settings, and then click Printers. 2 Right-click the HP color LaserJet 9500 series - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 26
http://www.hp.com/support/lj9500 To change default settings in Windows 2000 and Windows XP 1 Click the Start button, point to Settings, and then click Printers (Windows 2000) or Printers and Faxes (Windows XP). 2 Right-click the HP color LaserJet 9500 series printer icon, and then click Printing - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 27
For example, you might want to download a brochure or instruction manual that other users can gain access to and print. To store a print job on the hard-disk accessory, select the Stored Job option in the printer driver when you are printing from the printer control panel. Note To protect a stored - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 28
http://www.hp.com/support/lj9500 To create a stored job 1 Open the printer driver. (See "Open the printer driver" on page 22.) 2 Click the Destination tab. 3 Under Destination Features, click Settings or Options. 4 Select Stored Job. 5 Type the user name and job name. The - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 29
in the correct order, and the pages can then be folded and stapled or bound manually. Note HP recommends that you use your software application to prepare and preview your document for printing, and then use your printer driver to print and saddle stitch your booklet. ENWW Features for users 27 - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 30
http://www.hp.com/support/lj9500 To print a booklet in Windows 1 Open the printer driver. (See "Open the printer driver" on page 22 a booklet for the first time, make sure that you have installed the HP Manual Duplex and Booklet software. This software requires a custom installation and is available - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 31
(C8088A) or the 3,000-sheet stapler/stacker (C8085A). To select the stapler in Windows Note The following procedure changes the printer's settings for a print job. 3 1 Open the printer driver. (See "Open the printer driver" on page 22.) 2 On the Finishing tab, click Staple, and then click OK - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 32
sunlight.) Note For more information, see the user guide that came with the optional HP Fast InfraRed Receiver. If your operating system does not have infrared software installed, contact your computer manufacturer for drivers and installation instructions. 30 Chapter 3 - What you can do Rev - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 33
Setting up to print in Windows Before launching the InfraRed Driver, complete the following steps: 1 Click the Start button, point to Settings, and then click Printers. 2 Select the HP LaserJet 9500n or 9500hdn as your default printer. 3 While in the same Printers folder, click Properties, and then - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 34
http://www.hp.com/support/lj9500 5 Type a name and location for the desktop printer icon and click OK. Note Once the icon is on the desktop (or saved elsewhere), printer options need to be manually configured. This step is essentially the same as selecting Configure after setting up a printer in - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 35
). Depending on the size of the job, printing with the optional HP Fast Infrared Receiver may be slower than printing with a cable connected To interrupt the job at the printer, connect to the FIR port on the printer and send a job to the printer. The printer stops printing the current job when - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 36
95, Windows 98, Windows Me, and Windows NT 4.0 1 Open the printer driver. (See "Open the printer driver" on page 22.) 2 On the Paper tab, select Use different paper for first page. First Page, Other Pages, and Back Cover tabs appear. Note The Back Cover tab is not available in the PS driver - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 37
To print a cover or different first page in Windows 2000 and Windows XP 1 Open the printer driver. (See "Open the printer driver" on page 22.) 2 On the Paper/Quality tab, select Use Different Paper. First Page, Other Pages, and Back Cover become available (are not dimmed). 3 Select - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 38
www.hp.com/support/lj9500 Create the effect of a full-bleed image The printer cannot print to the edge of print media. Use the following procedure to print the image to a larger-size page, and then trim the page to create the effect of a full-bleed image. To create the effect of a full-bleed image - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 39
control panel when you load the trays, and in the printer driver when you print your print job. For more information, see "Printing by type and size of media" on page 59. Document Suggested media and product number Characteristics Type Brochure HP High Gloss Laser Paper letter (Q2419A) 11 by 17 - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 40
http://www.hp.com/support/lj9500 Document Catalog Chart Color document Suggested media and product number HP High Gloss Laser Paper letter (Q2419A) 11 by 17 (tabloid) (Q2420A) A4 (Q2421A) A3 (Q2422A) HP Premium Choice LaserJet Paper letter (HPU1132) 11 by 17 (tabloid) (HPU1732) A4 (CHP410) A4 ( - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 41
and product number Characteristics Type Correspondence HP LaserJet Paper letter (HPJ1124) 3-hole prepunched (HPJ113H) legal (HPJ1424) 11 by 17 (tabloid) (HPJ1724) A4 (Europe) (CHP310) 90 g/m2 (24-lb bond), 500 sheets, matte finish on both sides PLAIN Cover HP Premium Cover Paper Q2413A and - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 42
hp.com/support/lj9500 Document Handout, proposal, sales brief, flyer, and color image Letterhead Map Suggested media and product number Characteristics Type HP 500 sheets, satin finish coating on both sides, 96 bright HP LaserJet Paper letter (HPJ1124) 3-hole prepunched (HPJ113H) legal (HPJ1424 - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 43
Newsletter Photograph/ image Postcard Proposal ENWW Suggested media and product number Characteristics Type HP Color Laser Paper letter lb bond), 100 sheets, CARDSTOCK matte finish on both sides >164 G/M2 HP Premium Choice LaserJet Paper letter (HPU1132) 11 by 17 (tabloid) (HPU1732) A4 (CHP410) - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 44
http://www.hp.com/support/lj9500 Document Report Restaurant menu Sign Tearproof document Training manual Suggested media and product number HP LaserJet Paper letter (HPJ1124) 3-hole prepunched (HPJ113H) legal (HPJ1424) 11 by 17 (tabloid) (HPJ1724) A4 (Europe) (CHP310) HP Tough Paper letter (Q1298A - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 45
Document Suggested media and product number Characteristics Type Transparency HP Color LaserJet Transparencies letter (C2934A) A4 (C2936A) 0.127 mm (5 mils) thick, 50 sheets TRANSPARENCY User manual HP LaserJet Paper letter (HPJ1124) 3-hole prepunched (HPJ113H) legal (HPJ1424) 11 by 17 ( - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 46
://www.hp.com/support/lj9500 Features for administrators Manage the printer remotely Use the embedded Web server (EWS) and HP Web Jetadmin to manage the printer remotely instead of from the printer control panel. Embedded Web server To gain access to the embedded Web server 1 In a supported Web - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 47
administrator before changing settings on this tab. • Check printer and printer supplies status. • Order supplies. 3 • View printer configuration. • View a list of printer events and errors. Control network-related settings for the printer when it is connected to an IP-based network. ENWW - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 48
available. To obtain the latest firmware, go to http:// www.hp.com/support/lj9500 and follow the instructions on the screen. To download firmware updates easily to one or to many printers, use the HP Web Jetadmin software (go to http://www.hp.com/go/webjetadmin). 46 Chapter 3 - What you can do Rev - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 49
Manage page usage You can print a Usage Information page from the control panel to monitor page usage by department. This can be used for cost accounting. Note This item is available only if a hard disk is installed. To print a Usage page 1 Press to open the menus. 3 2 Use or to scroll to the - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 50
http://www.hp.com/support/lj9500 48 Chapter 3 - What you can do Rev. 1.0 - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 51
Improving print quality This chapter contains the following information: • "What you can do to improve print quality" on page 50 • "Solving print-quality issues" on page 70 4 ENWW 49 - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 52
image drums" on page 183 • "Replacing the image transfer kit" on page 188 • "Replacing the image fuser kit" on page 198 • "Replacing the image cleaning kit" on page 203 • Make sure to use supported media. See "Recommended media" on page 87. For more information, see the online user reference guide - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 53
driver. • Calibrate the printer. • Print the Print Quality Troubleshooting Pages and follow the instructions. • Clean the post charger. • Make sure that the operation and location requirements of the printer are met. • Set the registration value. • Clean the fuser input area. More information - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 54
quality for the media type you set. Make sure to set the media type and size at the printer's control panel and in the printer driver. Note If you have used previous HP LaserJet printers, you might be accustomed to configuring tray 1 to first mode or cassette mode. To duplicate the settings for - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 55
. For more information about media types, see "Supported types of media" on page 86. 6 Press printer control panel will prompt you to select a custom size and type. Follow these instructions to set the media size and type for tray 2, tray 3, or tray 4. 1 Open the tray and make sure the paper guides - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 56
http://www.hp.com/support/lj9500 Configuring the trays for custom-size media Custom media sizes are sizes that do not conform to those marked in the input trays and that are not listed in the control panel menus or in the printer driver. Note For tray 1. When using custom-size media, select CUSTOM - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 57
Y direction Y direction Y direction X direction X direction X direction Standard size markers Custom/ Standard switch Standard size markers Standard size markers tray 1 Custom/ Standard switch 4 trays 2 and 3 tray 4 Front of trays Note When a custom size is set for a tray, it is - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 58
http://www.hp.com/support/lj9500 To set a custom media size and type for tray 1 1 Press X dimension is the length of the page side that is perpendicular to the direction that it feeds into the printer. The X dimension measurement must be between 3.9 and 12 inches (or 98 and 306 millimeters). 7 The - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 59
to the media type you want, and then press about media types, see "Supported types of media" on page 86. 10 Press PAUSE/RESUME to close the menus 2, tray 3, or tray 4 1 Open the tray. 2 Make sure that the paper guides rest against the stack of media in the tray. 3 Set the custom/standard switch to - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 60
www.hp.com/support/lj9500 can find the X dimension measurement of your media on the paper guides inside the tray. 8 The message Y DIMENSION = appears, with 17 page that is parallel to the direction that the page feeds into the printer. The Y dimension measurement must be between 8.27 and 17 inches - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 61
dialog box. Note 4 The type and size settings can also be configured from the HP Web Jetadmin software for networked printers. For Macintosh operating systems, these settings can be configured by using the HP LaserJet Utility. To print by type and size of paper (tray 1) 1 Load and adjust the - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 62
hp.com/support/lj9500 4 Do one of the following: • To allow the printer to print automatically from tray 1, if it is loaded: Set TRAY 1 SIZE=ANY SIZE and TRAY 1 TYPE=ANY TYPE (comparable to First mode). • To print by type and size from tray 1, but to have the printer In the printer driver, make sure - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 63
helps to ensure consistently good print quality. To calibrate the printer 1 Press to open the menus. 2 Use or to scroll to CONFIGURE DEVICE, and then press . 3 Use or to scroll to PRINT QUALITY, and then press . 4 - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 64
.hp.com/support/lj9500 Using the Print Quality Troubleshooting Pages The Print Quality Troubleshooting Pages help diagnose many print-quality problems that are related to a damaged part or a particular component. Follow the diagnostic procedure on the first page of the Print Quality Troubleshooting - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 65
post charger on the transfer belt if light streaks appear in halftone areas. 1 To clean the post charger 1 Open the upper-right door. 2 Locate the blue handle of the post charger cleaner on the front left of the image transfer belt. 3 Gently slide the post charger cleaner to the right until it - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 66
hp.com/support/lj9500 4 6 4 Slide the cleaner to the left, back into place. 5 Repeat steps 3 and 4 to clean the post charger a second time. 6 Close the upper-right door. If the door does not close, make sure that the blue handle of the post charger cleaner is positioned at the far left of the image - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 67
Because image placement varies slightly for each input tray, the following alignment procedure might need to be performed for each tray. Note The test page prints on A4- or letter-size paper. You can set registration for any size of paper by printing on that size and following the instructions on - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 68
http://www.hp.com/support/lj9500 Cleaning the fuser input area Occasionally, toner and paper dust collects in the fuser input and can affect print quality. Use the following procedure to clean the fuser input. 1 To clean the fuser input area 1 Open the front doors of the printer, and then swing - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 69
3 4 5 ENWW 3 Remove the green tongs and blue brush that are mounted on the inside of the right front door. 4 Slide the open end of the brush onto the tongs until it snaps into place. 5 Hold the tongs so that the brush is at a 45-degree angle and align the brush with the transfer-roller slot. Insert - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 70
http://www.hp.com/support/lj9500 6 8 10 6 Slide the brush into the transfer-roller slot until it stops, and touch the black foam roller, and take care not to scratch the underside of the image transfer belt as you insert the roller into the printer. 68 Chapter 4 - Improving print quality Rev. 1.0 - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 71
11 ENWW 11 Swing the green lever up, and then close the front doors. Note If the lever does not move freely, make sure that the transfer roller is pushed into the printer completely. 4 What you can do to improve print quality 69 - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 72
Replacing the image cleaning kit" on page 203, or "Replacing the image fuser kit" on page 198. To order supplies, see "Ordering supplies" on page 175. • Print 10 more pages of your print job, or of another print job. The printer can automatically compensate for a few print-quality problems. If these - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 73
to a particular component. 4 If the procedures do not solve the problem, or if your print-quality defect is not shown in the print-quality defect chart, contact your local HP-authorized service and support center. See "Customer support options worldwide" on page 214 for more information. Note The - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 74
latest information and problem-solving procedures, go to http://www.hp.com/support/lj9500. Note The print-quality-defect chart assumes the use of letter- or A4-size media that has moved through the printer long-edge first. See "Solving print-quality issues" on page 70. An image with no defects - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 75
a particular component. Broken horizontal lines • Clean the fuser input area. See "Cleaning the fuser input area" on page 66. Repetitive defects • Make sure that the operation and location requirements of the printer are met. • Print the Print Quality Troubleshooting Pages (see "To print the - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 76
http://www.hp.com/support/lj9500 Color fade in all colors • Make sure that the operation and location requirements of the printer are met. • Clean the post charger. • Calibrate the printer. • Make sure that the following supplies are seated correctly: - image transfer belt - transfer roller - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 77
sure to use supported media. • Make sure that the following supplies are seated correctly: - image drums - image transfer belt - transfer cleaner • Clean the image transfer belt. ENWW White areas (dropouts) on page • Make sure that the operation and location requirements of the printer are met - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 78
correctly: - fuser - image transfer roller • Inspect the jam areas and remove any undetected jammed or torn media. 76 Chapter 4 - Improving print quality Specks or stray toner • Make sure that the operation and location requirements of the printer are met. • Make sure to use supported media. • Make - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 79
of the printer are met. • Make sure to use supported media. • Make sure that the media is loaded correctly. • For problems with page skew, turn over the stack of media and rotate the stack 180 degrees. • Make sure that the following supplies are seated correctly: - fuser - image transfer belt - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 80
http://www.hp.com/support/lj9500 78 Chapter 4 - Improving print quality Rev. 1.0 - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 81
) or change one of the printer's color options. • Using Windows, print in grayscale or change the color options by using settings found on the Color tab in the printer driver. • Using a Macintosh computer, print in grayscale or change the color options by using the Color Matching menu in the Print - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 82
http://www.hp.com/support/lj9500 Automatic or manual color adjustment The Automatic color adjustment option optimizes the neutral-gray color treatment, halftones, and edge enhancements used for each element in a document. For more information, see your printer driver online Help. Note Automatic - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 83
• The Detail halftone option is optimized for the best reproduction of images, graphics, and large, solid-filled print areas. It also enhances photographs by smoothing out fine color gradations. Choose this option when the color fidelity of large objects is the top priority. Note Some applications - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 84
photographs properly with this selection, you must manage image color in the application or operating system. • Vivid instructs the printer to increase the color saturation in the midtones. Less colorful objects are rendered more colorfully. This value is recommended for printing business graphics - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 85
, or laser technology, for example) • overhead lighting • personal differences in perception of color • software applications • printer drivers • computer operating system • monitors • video cards and drivers • operating environment (humidity, for example) 5 Keep these factors in mind when - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 86
hp.com/support/lj9500 PANTONE®* color matching PANTONE®* has multiple color matching systems. PANTONE®* Matching System is very popular and uses solid inks to generate a wide range of color hues and tints. See http://www.hp.com for details about how to use PANTONE®* Matching System with this printer - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 87
and publishing) environments. CMYK Ink Set Emulation (PostScript only) The printer's color rendering of CMYK can be made to emulate several standard offset press render photographs properly with this selection, images require color management in the application or operating system. 5 ENWW Four - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 88
http://www.hp.com/support/lj9500 Using media Supported types of media You can select the following types of media at the control panel and in the printer driver: • bond • card stock • color • envelope • glossy • heavy • heavy glossy • labels • letterhead • light • plain • preprinted • - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 89
Use for: brochures, catalogs, business plans, photographs, and images HP Premium Cover Paper letter (Q2413A) A4 (Q2414A) CARDSTOCK >164 G/M2 200 g/m2 (75-lb cover), 100 sheets, super smooth matte finish on both sides, 96 bright Use for: postcards and document covers HP Color Laser Paper letter - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 90
bond) Type PLAIN letter (HPL285R) 11 by 17 (tabloid) (HPL2817) HP Soft Gloss Laser Paper HP HEAVY GLOSSY letter (C4179A) A4 (C4179B) Note HP Soft Gloss Laser Paper is designed specifically for use with the HP color LaserJet 9500 series. HP Soft Gloss LaserPaper 105 g/m2 (28-lb bond) GLOSSY 75 - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 91
) (Q2396A) HP Premium Choice LaserJet HEAVY Paper 106-163 G/M2 160 g/m2 (42-lb bond) A4 (Europe) (CHP413) A3 (Europe) (CHP421) HP LaserJet Paper PLAIN letter matte finish on both sides, 96 bright Use for: reports, user manuals, letterhead, and correspondence 75 g/m2 (20-lb bond), 500 sheets, - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 92
http://www.hp.com/support/lj9500 Recommended media HP Tough Paper letter (Q1298A) A4 (Q1298B) Type TOUGH PAPER HP Color LaserJet Transparencies letter (C2934A) A4 (C2936A) TRANSPARENCY Characteristics 0.127 mm (5 mils) thick (approximately 44-lb bond equivalent), 50 sheets, satin finish coating - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 93
Supported media sizes for input and output Note For more information about one of the optional HP output devices, see the user guide that came with the device. Tray or Bin Capacity Media Weight Tray1 up to 100 sheets • standard sizes: • 64 to 220 g/m2 (10 mm total - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 94
http://www.hp.com/support/lj9500 Tray or Bin Trays 2 and 3 Tray 4 Top bin Capacity up to 500 sheets up to 2,000 sheets up to 50 transparencies up to 500 - to 53-lb bond) 64 to 200 g/m2 (17- to 53-lb bond) 64 to 200 g/m2 (17- to 53-lb bond) 92 Chapter 5 - Using color and media Rev. 1.0 - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 95
, ISO A5, 11 x 17, JIS B4, JIS B5, 8K, 16K 64 to 200 g/m2 (17- to 53-lb bond) • custom sizes: all • duplexing is not supported for envelopes, labels, or transparencies • standard sizes for face-down bin: • 64 to 200 g/m2 letter, legal, executive, ISO A3, ISO A4, (17- to 53 - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 96
http://www.hp.com/support/lj9500 Tray or Bin Optional 3,000-sheet stapler/stacker Optional multifunction finisher Capacity up to 3,000 sheets stacked (up to 50 output bin ISO A5, 11 x 17, JIS B5, JIS B4, JPostD, Monarch, 8K, 16K • custom sizes: all 94 Chapter 5 - Using color and media Rev. 1.0 - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 97
type for the media you are using. For more information, see "Supported types of media" on page 86. Media Standard sizes other than A4 bond). Tray 1 Duplex Orientation No Long edge toward the printer; top of page toward the rear of the printer; side to be printed facing up. Note The short - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 98
://www.hp.com/support/lj9500 Media Tray Standard (such as letter and A4) and custom 1 sizes, long edge to 306 mm (12 inches) (weights up to 220 g/m2) (58-lb bond). Standard sizes that commonly use this orientation are letter and A4. Duplex Orientation Yes Long edge toward the printer; top - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 99
Media Tray Duplex Orientation Standard (such as letter and A4) and custom 2, 3, or 4 No sizes, long or short edges between 210 mm (8.2 inches) and 297 mm (11.7 inches) (weights to 200 g/m2) (53-lb bond). Top of page toward the rear of the tray; side to be printed facing down. Standard (such as - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 100
http://www.hp.com/support/lj9500 Media Tray Duplex Orientation Standard (such as legal and A3) and custom to PREPRINTED. Yes Long edge with holes toward the printer; top of page toward the rear of the printer; side to be printed facing down. 98 Chapter 5 - Using color and media Rev. 1.0 - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 101
toward the front of the tray; top of page toward the right side of the tray; first side to be printed facing down. Note: The printer prints at half speed in this orientation. 5 Using media 99 - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 102
http://www.hp.com/support/lj9500 Media Labels (letter- or A4-size sheets) or transparencies. Tray Tray 1 only Duplex Orientation No (Never duplex) Long edge toward the printer; top of page toward the rear of the printer; side to be printed facing up. Envelopes Tray 1 only No (Never duplex) - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 103
Solving problems You can find the following topics in this chapter: • "Clearing jams" on page 102 • "Interpreting the lights on the accessories" on page 140 • "Solving printer configuration issues" on page 141 • "Interpreting control panel messages" on page 143 ENWW 6 101 - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 104
Any time a jam occurs in the fuser area (including the lower left door area), the printer automatically sends a cleaning page through the paper path to remove loose toner. Loose toner might remain in the printer after a jam and cause print-quality problems. These problems should clear up after a few - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 105
-clearing locations 6 front doors and print cartridge area top output bin upper left door duplexer (inside the printer) lower left door ENWW upper right door tray 1 lower right door vertical transfer door tray 2 tray 3 tray 4 (not available for the HP color LaserJet 9500n) Clearing jams 103 - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 106
media is removed from printer. Note If jams persist in tray 1, try feeding the media through trays 2 or 3. If jams continue, contact HP customer support. (See "Customer support options worldwide" on page 214, or go to http://www.hp.com/support/lj9500.) 104 Chapter 6 - Solving problems Rev. 1.0 - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 107
and close the upper right door to reset the printer. 4 Load media in tray 1. 5 Slide the media width guides to the appropriate size marked on the tray. Note If problems occur while feeding media from tray 1, make sure that the media is within the supported specifications, that the media is in good - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 108
http://www.hp.com/support/lj9500 1 3 4 Jam in tray 2 or tray 3 Follow these directions to clear jams in tray 2 or tray 3. 1 Open the tray until it stops. that you have removed all of the pieces of torn media. 5 Close the upper right door. 6 Close the tray. 106 Chapter 6 - Solving problems Rev. 1.0 - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 109
1 3 4 ENWW Jam in tray 4 6 Follow these directions to clear jams in tray 4. 1 Open tray 4. If you hear the sound of media tearing, stop and look for the jammed media. Make sure to check the upper right side of the cavity behind the tray. To minimize tearing, remove the jammed media by pulling it - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 110
http://www.hp.com/support/lj9500 6 6 Open the lower right door and check for jammed media in this area. 7 Close the lower right door. 108 Chapter 6 - Solving problems Rev. 1.0 - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 111
Follow these directions to clear jams in lower right door area. 1 Open the lower right door. 2 Pull the jammed media up and out of the printer. Make sure that you have 2 removed any pieces of torn media. 3 Close the lower right door to reset the - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 112
http://www.hp.com/support/lj9500 1 2 Jam inside the lower left door Follow these directions to clear jams in lower left door area. 1 If an optional output device is installed, move it away from the printer. To do this, stand on the left side of the output device and pull the device straight toward - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 113
Close the lower left door. If an optional output device is installed, push it back into place. 6 Note Any time a jam occurs in the fuser area (including the lower left door area), the printer automatically sends a cleaning page through the paper path to remove loose toner. ENWW Clearing jams 111 - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 114
http://www.hp.com/support/lj9500 1 2 Jam inside the upper right door Follow these directions to clear jams behind the upper right door. 1 Remove all of the media that is loaded in tray 1. 2 Open the upper right door. 3 If the jammed media is visible, pull it up and out of the printer. Make sure - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 115
the media that is loaded in tray 1. 2 Open the upper right door. 3 If the jammed media is visible, pull it up and out of the printer. Make sure that you remove any pieces of torn media, and then go to step 9. If the jammed media is not visible, leave the upper - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 116
http://www.hp.com/support/lj9500 4 4 Open the front doors. 5 Lower the green lever. 6 Press down on the tab that has the white arrow. 5 6 114 Chapter 6 - Solving problems Rev. 1.0 - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 117
7 8 9 ENWW 6 7 Hold the tab down and use the tongs (found in the inside pocket of the right front door) to reach into the printer and remove jammed media. Make sure to remove any pieces of torn media. 8 Raise the green lever to its original position. 9 Close all of the - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 118
http://www.hp.com/support/lj9500 11 11 Slide the paper guides to the appropriate size that is marked on the tray. 116 Chapter 6 - Solving problems Rev. 1.0 - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 119
jams from the duplexer 6 Follow these directions to clear jams from the duplexer. 1 If an optional output device is installed, move it away from the printer. To do this, stand on the left side of the output device and pull the device straight toward you. 2 Open the lower left door. 3 Remove - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 120
. 8 Close the lower left door. If an optional output device is installed, push it back into place. Note Any time a jam occurs in the fuser area (including the lower left door area), the printer automatically sends a cleaning page through the paper path to remove loose toner. 118 Chapter 6 - Solving - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 121
, lower left door Follow these directions to clear jams in the lower left door (fuser area). 1 If an optional output device is installed, move it away from the printer to gain access to the left door. To do this, stand on the left side of the output device and pull the device - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 122
http://www.hp.com/support/lj9500 4 5 4 Open the lower left door. WARNING Avoid touching the adjacent fusing area. It can be hot. 5 If a duplexer is installed, press the green tab and slide it partially out of the printer. Remove any jammed or damaged media from this area by pulling the media out of - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 123
Close the lower left door. If an optional output device is installed, push it back into place. 6 Note Any time a jam occurs in the fuser area (including the lower left door area), the printer automatically sends a cleaning page through the paper path to remove loose toner. ENWW Clearing jams 121 - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 124
hp.com/support/lj9500 1 2 Jam in the top output bin Follow these directions to clear jams in the top output bin. 1 If the jam extends into the output area, slowly and carefully pull the media out of the printer device is installed, move it away from the printer. To do this, stand on the left side - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 125
an optional output device is installed, push it back into place. Note Any time a jam occurs in the fuser area (including the lower left door area), the printer automatically sends a cleaning page through the paper path to remove loose toner. To cancel this operation, press CANCEL JOB. Clearing jams - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 126
hp.com/support/lj9500 1 2 3 To clear jams in the stacker or stapler/stacker 1 If the jam extends into the output bins, slowly and carefully pull the media straight out of the device so that it does not tear. 2 To move the output device away from the printer 124 Chapter 6 - Solving problems Rev. 1.0 - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 127
4 5 6 ENWW 4 Locate the green handle in the flipper area and lift the handle. 6 5 Carefully pull out any media from the flipper area. WARNING Avoid touching the flipper area. It can be hot. 6 Locate the green handle in the paper-path module, and then pull down on the handle. 7 Carefully pull - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 128
http://www.hp.com/support/lj9500 1 2 To clear jams in the multifunction finisher 1 Open the finisher cover. 2 Slowly and carefully pull the media straight out of the finisher so that it does not tear. 3 Close the finisher cover. 3 126 Chapter 6 - Solving problems Rev. 1.0 - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 129
4 6 7 ENWW 6 4 Move the optional output device away from the printer. To do this, stand on the left side of the printer and pull the output device straight toward you. 5 Carefully remove any media from the printer output area. 6 Carefully remove any media from the finisher input area. 7 Open the - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 130
http://www.hp.com/support/lj9500 8 8 To clear a booklet jam, turn the bottom green knob clockwise to remove the booklet. 9 Close the stapler-unit door. 10 Push the output device back into place. 9 10 128 Chapter 6 - Solving problems Rev. 1.0 - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 131
1 2 3 ENWW To clear a staple jam from the multifunction finisher 6 1 Open the stapler-unit door. 2 Slide the stapler unit toward you. 3 Turn the large green knob until you see the blue dot (this indicates that the stapler is fully open). Clearing jams 129 - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 132
http://www.hp.com/support/lj9500 4 5 4 Turn the small green knob at the top of the stapler unit counterclockwise until the staple cartridge moves to the left of the stapler unit. CAUTION The blue dot must appear in the window of the stapler unit before you remove the staple cartridge. If you try to - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 133
7 8 9 ENWW 7 Remove the damaged staple. 6 8 Press down on the lever labeled with a green dot. 9 Reinstall the staple cartridge. Clearing jams 131 - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 134
http://www.hp.com/support/lj9500 10 10 Slide the stapler unit into the finisher. 11 Close the stapler-unit door. 11 132 Chapter 6 - Solving problems Rev. 1.0 - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 135
/stacker Note The message JAM INSIDE STAPLER appears on the control panel. 1 Move the stapler/stacker away from the printer. To do this, stand on the left side of the printer and pull the output device straight toward you. 2 Open the stapler-unit door. 3 Pull the cartridge out. Clearing jams - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 136
http://www.hp.com/support/lj9500 4 4 Pull up on the lever labeled with a green dot. 5 Remove the damaged staple. 6 Press down on the lever labeled with a green dot. 5 6 134 Chapter 6 - Solving problems Rev. 1.0 - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 137
7 8 9 ENWW 7 Reinstall the staple cartridge. 6 8 Close the stapler-unit door. 9 Push the output device back into place. Note Because the stapler needs to reload after clearing a staple jam, the first few documents (no more than five) might not be stapled. If a print job is sent and the stapler - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 138
http://www.hp.com/support/lj9500 1 2 To clear a jam in the upper half of the stapler head (multifunction finisher) 1 Open the stapler-unit door. 2 Slide the the large green knob until you see the blue dot (this indicates that the stapler is fully open). 3 136 Chapter 6 - Solving problems Rev. 1.0 - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 139
of the stapler unit. 6 CAUTION The blue dot must appear in the window of the stapler unit before you remove the staple cartridge. If you try to remove the staple cartridge before the blue dot appears in the window, you can damage the device. 5 Locate the damaged staple at the back of - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 140
http://www.hp.com/support/lj9500 7 7 Close the stapler-unit door. 138 Chapter 6 - Solving problems Rev. 1.0 - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 141
Printing a paper-path test 6 The paper path test can be used to verify that various paper paths are working properly or to troubleshoot problems with tray configuration. To print a paper-path test 1 Press (SELECT button). 2 Use (UP button) or (DOWN button) to scroll to DIAGNOSTICS, and then press - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 142
hp.com/support green while lifting. The accessory is in service mode. • The accessory is in service mode. The accessory is experiencing a hardware accessory is not correctly attached to the printer. • The printer might be in PowerSave mode. • The printer might be in PowerSave mode. Press Press - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 143
" on page 142 for information about how the Configuration page can help you troubleshoot configuration issues. For more information about the other pages you can print at the control panel, see the online user reference guide. To print information pages 1 Press to open the menus. 2 Use or to scroll - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 144
www.hp.com/support/lj9500 Configuration page Use the configuration page to view current printer settings, to help troubleshoot printer problems, or to verify installation of optional accessories, such as memory (DIMMs), media trays, and printer languages. Location Type of information 1 Printer - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 145
panel display to relay the normal status of the printer (such as PROCESSING JOB), or an error condition (such as CLOSE FRONT DOOR) that CANCELING... Description or explanation Recommended action The printer control panel function that you See your network administrator. are trying to - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 146
http://www.hp.com/support/lj9500 Message CHECKING PAPER PATH CHECKING PRINTER CHOSEN PERSONALITY NOT AVAILABLE alternates with READY CLEAN POST CHARGER CLEARING PAPER PATH standard" position. Confirm that the media guides are resting against the media. 144 Chapter 6 - Solving problems Rev. 1.0 - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 147
Use the printer control panel to delete stored jobs that are no longer needed. The disk device is protected, and no new files can be written to it. Fonts and forms cannot be stored on the disk when the disk is writeprotected. Use the Windows-based HP Web Jetadmin or the Macintosh-based HP LaserJet - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 148
.com/support/lj9500 Message EIO DISK X NOT FUNCTIONAL EIO DISK X SPINNING UP EVENT LOG EMPTY FLASH DEVICE FAILURE alternates with READY FLASH FILE OPERATION FAILED alternates with READY Description or explanation Recommended action The EIO hard disk is not working correctly. Turn off the printer - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 149
the flash DIMM or the maximum capacity. EIO hard disk and then try again. Use HP Web Jetadmin to download or delete files and fonts. (See the download utility help for more information.) At the printer control panel, delete stored jobs that are no longer needed. The flash file is protected - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 150
Verify that the image transfer cleaner is or is not installed correctly. installed. Open the front doors and tap lightly on the waste toner bottle. Close the front doors and check to see if the error message goes away. If the message persists, replace the cleaning kit. A job is sent - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 151
pressed, but No action necessary. there is no active job or buffered data to cancel. The message is appears for approximately two seconds before the printer returns to the READY state. ENWW Interpreting control panel messages 149 - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 152
hp.com/support/lj9500 Message NON-HP CARTRIDGE DETECTED RAM DISK DEVICE FAILURE alternates with READY Description or explanation Recommended action The printer has detected that a print cartridge is not a genuine HP cartridge. Printing stops until the print cartridge is replaced with a genuine HP - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 153
administrator. files can be written to it. An error exists in the printer firmware flash. The ROM disk had a critical failure and can no longer be used. Resend a valid firmware image. Turn the printer off, and then turn the printer on to clear the message. Interpreting control panel messages - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 154
http://www.hp.com/support/lj9500 Message ROM DISK FILE OPERATION FAILED alternates with such as trying to download a file to a non-existent directory. The ROM disk has reached maximum capacity. Delete files and then try again, or turn the printer off and then turn the printer on to delete all - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 155
with READY The tray is out of media. Load the empty tray (X) to clear the message. If you do not load the specified tray, the printer will continue to print from the next available tray, and the message will continue to appear. TRAY X OPEN alternates with READY The specified tray is - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 156
www.hp.com/support/lj9500 Message TYPE MISMATCH TRAY X=[TYPE] UNABLE TO MOPY JOB UNABLE TO STORE JOB WAIT FOR PRINTER disk, or configuration problem. new disk. Only one copy will be produced. A job cannot be stored on the printer because of a memory, disk, or configuration problem. The disk might - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 157
05 = black image drum 06 = cyan image drum 07 = magenta image drum 08 = yellow image drum A jam has occurred in the specified location. Turn the printer off, and then turn the printer on to clear the message. If this message persists, contact an HP-authorized service or support provider. (See - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 158
The page-formatting process was not fast enough for the printer. Press to print the transferred data. (Some data might HP-authorized service or support provider. (See "Customer support options worldwide" on page 214, or go to http://www.hp.com/support/ lj9500.) 156 Chapter 6 - Solving problems - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 159
HP printer driver that came with the printer or download the latest HP driver for this printer at http://www.hp.com/ support/lj9500. Press to clear the error message. (Data will be lost.) If this message persists, contact an HP-authorized service or support provider. (See "Customer support - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 160
Press to clear the error message and continue printing. Turn the printer off, and then turn the printer on. If this message persists, contact an HP-authorized service or support provider. (See "Customer support options worldwide" on page 214, or go to http://www.hp.com/support/ lj9500.) 158 Chapter - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 161
tray that contains the type that is required for the print job. If the error does not clear, turn the printer off, and then turn the printer on. If this message persists, contact an HP-authorized service or support provider. (See "Customer support options worldwide" on page 214, or go to http://www - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 162
value of XXXXX is a component-level error code ranging from 0501 through 0519. A fuser error has occurred. Recommended action Turn the printer off, and then on. If this message persists, contact an HP-authorized service or support provider. (See "Customer support options worldwide" on page 214, or - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 163
or explanation A temporary printing error occurred. A temporary printing error occurred. Recommended action 6 Turn the printer off, then turn the printer on. If this message persists, contact an HP-authorized service or support provider. (See "Customer support options worldwide" on page 214 - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 164
and ZZ: the DIMM that caused the error. Try using a different printer driver or X= DIMM type printing a smaller file. 0 = ROM If this message persists, contact an 1 = RAM HP-authorized service or support provider. (See "Customer support Y= Device location options worldwide" on page 214 - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 165
6 Press . If the error does not clear, turn the printer off, and then turn the printer on. Try using a different printer driver or printing a smaller file. If this message persists, contact an HP-authorized service or support provider. (See "Customer support options worldwide" on page 214 - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 166
www.hp.com/support/ lj9500.) Turn the printer off, and then turn the printer on. If this message persists, contact an HP-authorized service or support provider. (See "Customer support options worldwide" on page 214, or go to http://www.hp.com/support/ lj9500.) 164 Chapter 6 - Solving problems Rev - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 167
then turn the printer on. If turning the printer off and on does not resolve the 59.90 or 59.A0 error, remove and reinstall the image transfer cleaner. (See "Replacing the image cleaning kit" on page 203). If this message persists, contact an HP-authorized service or support provider. (See - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 168
default. HP-authorized service or support Printing can continue, but some provider. (See "Customer support unexpected functions might occur options worldwide" on page 214, or go because an error occurred in permanent to http://www.hp.com/support/ storage. lj9500.) The printer NVRAM is - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 169
action 6 The printer NVRAM is failing to write. Pressing should clear the Printing can continue, but some message. unexpected functions might occur If this message persists, contact an because an error occurred in permanent HP-authorized service or support storage. provider. (See - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 170
http://www.hp.com/support/lj9500 Message 8X.YYYY Description or explanation Recommended action The EIO accessory card in slot X has Turn the printer off. encountered a critical error as specified by Remove the EIO accessory card. YYYY. Reseat the card securely into the specified slot. Turn - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 171
a supply is low and needs to be ordered. When a supply runs out, the printer shows an error message, and the supply must be replaced to continue printing. 1 ok 2 order supply 7 3 replace supply 4 non-HP supply or error 5 print cartridges 6 image drums 7 image cleaning kit ENWW Checking supply - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 172
http://www.hp.com/support/lj9500 Using the supplies status pages The supplies status pages show the percent remaining and estimated number of pages remaining for each of the cartridges and the kit. The pages also contain part numbers for reordering. The following graphics show the kind of - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 173
information. Note If you want to order supplies, click Order Supplies. This opens a browser and connects you to the Internet Enabled Supplies Ordering feature that you can use to purchase supplies online. Select the supplies you want to order and finish the ordering process. 7 ENWW Checking - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 174
before the image drum is exhausted, the total number of pages that have been processed with each image drum, the image drum serial number and HP part number, and an indication of when the image drum has reached low status in the image drum life cycle. 2 172 Chapter 7 - Supplies Rev. 1.0 - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 175
life remaining in the image fuser kit, the estimated number of pages remaining before the image fuser kit has to be 2 replaced, and the HP part number. 4 Ordering Information lists the HP website for ordering supplies. 3 5 Warranty Note appears if the printer detects a non-HP print cartridge - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 176
http://www.hp.com/support/lj9500 Using HP Web Jetadmin In HP Web Jetadmin, select the printer, and then click the Open Device button. The device status page shows toner-level information. 174 Chapter 7 - Supplies Rev. 1.0 - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 177
conditions such as temperature and humidity. The estimated life-expectancy of each supply and kit is based on the use of letter- or A4-size plain or with text and graphics). HP recommends that you place an order for a replacement print cartridge when the ORDER CARTRIDGE message first appears - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 178
* 40,000 pages* 40,000 pages* HP recommends that you place an order for a replacement image drum when the ORDER DRUM message first appears on the control panel display. Magenta C8563A 40,000 pages* Image cleaning kit C8554A 50,000 pages* The image cleaning kit contains the following: one - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 179
There are several factors that can shorten the life of a supply or kit: • Print coverage less than 2.5 percent or greater than 5 percent per color. • A job length of less than three pages. • The printer is turned off and on several times a day. 7 • Printing occurs in extremely warm or cool - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 180
http://www.hp.com/support/lj9500 Ordering through the Internet-Enabled Supplies Ordering Feature You can order a supplies using the Internet-Enabled Supplies Ordering (IESO) feature. Use the URL for the area closest to the geographic location from which you are placing the order: • North America: - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 181
can find instructions about installing the following supplies: • "Replacing the print cartridges" on page 180 • "Replacing the image drums" on page 183 7 • "Replacing the image transfer kit" on page 188 • "Replacing the image fuser kit" on page 198 • "Replacing the image cleaning kit" on page - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 182
hp.com/support/lj9500 1 2 3 Replacing the print cartridges The printer uses four color COLOR) CARTRIDGE appears on the control panel display. The gauge that corresponds to the empty cartridge blinks. 2 Open the front doors of the printer empty print cartridge out of the printer. Note If toner gets on - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 183
the empty slot. Slide the cartridge in until it clicks. Note If the cartridge does not fit, make sure that you are installing the correct color in the correct slot. 6 Turn the blue lever to the left until it clicks into place. Installing - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 184
http://www.hp.com/support/lj9500 7 8 7 Repeat steps 2 through 6 for each cartridge that needs to be replaced, and then close the the used cartridge in the packaging from the new cartridge. For recycling information, see the recycling guide that is included with the new cartridge. 9 182 Chapter - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 185
drum when REPLACE DRUM appears on the control panel display. The gauge that corresponds to the used drum blinks. 2 Open the front doors of the printer and swing the large green lever down. 3 Rotate the blue dial up until it clicks, and the image-drum door unlatches. Installing supplies - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 186
www.hp.com/support/lj9500 4 5 6 4 Open the door completely. Note The blue print cartridge latches must be in the horizontal position so that the image drums can be installed. 5 Pull the used drum partially out of the printer. Grasp the blue handle on top of the drum, and then remove the drum. Note - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 187
of your other hand to slide the drum firmly and completely into the printer. Save the gray protective cover. Note If the drum does not fit into the slot, make sure that you are installing the correct color in the correct slot and that you have the drum aligned correctly. Installing supplies 185 - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 188
http://www.hp.com/support/lj9500 10 11 10 Repeat steps 5 through 9 for each cartridge that needs to be replaced. Close the image-drum door, pressing the tabs at the top of the door until they click into place. 11 Rotate the blue dial downward until it stops. 12 - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 189
gauge for the replaced image drum indicates that the drum is new. 14 Pack and seal the used drum in the packaging from the new drum. For recycling information, see the recycling guide that is included with the new drum. (Retain the protective slide, which you will use if the printer is moved or - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 190
http://www.hp.com/support/lj9500 1 2 Replacing the image transfer kit 1 Replace the transfer kit when REPLACE TRANSFER KIT appears on the control panel display. 2 If tray 1 is open, remove any media that is loaded in the tray, and then close the tray. 3 Open the front doors of the printer, and then - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 191
4 5 6 ENWW 4 Open the upper door on the right side of the printer. Note Residual toner might be on the transfer belt; before removing the belt, prepare a paper-covered surface on sides of the belt, press the blue levers on each side, and then pull the belt out of the printer. Installing supplies 189 - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 192
://www.hp.com/support/lj9500 printer. 9 Move one hand to the front-center of the belt, and then slide the belt completely into the printer. Close the right door. Note If the right door does not close, make sure that the transfer belt is pushed completely into the printer. 190 Chapter 7 - Supplies - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 193
new roller and set it on a clean, flat surface. Carefully remove the protective sheet. 7 CAUTION Do not touch the black foam roller, and take care not to scratch the underside of the belt as you insert the roller into the printer. 12 Using one hand to support the underside of the roller, turn - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 194
http://www.hp.com/support/lj9500 13 14 13 Swing the green lever up. Close all of the doors. Note If the lever does not move freely, make sure that the transfer roller and the transfer belt are pushed into the printer completely. 14 On the right side of the printer, pull the blue tab - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 195
Note Replace all of the rollers in a tray at the same time. 7 17 Pull tray 2 out of the printer until it stops. Lift it up slightly and pull it out. Remove tray 3, noting which tray belongs in which position small roller and two large rollers to the right inside the opening. Installing supplies 193 - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 196
http://www.hp.com/support/lj9500 19 20 19 Pinch the plastic tab on the end . 21 Align tray 2 with the rails inside the printer, and then slide the tray into the printer. Align tray 3 with the rails inside the printer, and then slide the tray into the printer. 21 194 Chapter 7 - Supplies Rev. 1.0 - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 197
remaining; go to step 28. If you have tray 4, pull it out of the printer until it stops. Remove all of the media from the tray. 23 Locate the blue toward you. Hold the switches in this position and pull the tray out of the printer. 7 23 1 Note If you do not see the switch on the right side - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 198
http://www.hp.com/support/lj9500 25 26 25 Pinch the release tab on the left right. 27 Align tray 4 with the rails inside the printer. Lift the tray slightly and slide it partially into the printer. Replace the media, making sure that the guides fit snugly against the media. Slide the tray in - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 199
you select NO or do not make a selection, the printer remains offline until you replace the kit and select YES. 30 Place the used parts in the packaging from the new ones. For recycling information, see the recycling guide that is included with the new image transfer kit. Installing supplies 197 - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 200
www.hp.com/support/lj9500 1 2 Replacing the image fuser kit 1 Replace the image fuser when REPLACE FUSER KIT appears on the control panel display. 2 If an output device is installed on the left side of the printer, move it away from the printer. 3 Open the lower door on the left side of the printer - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 201
the black fuser handles, pull the fuser partially out of the printer. Grip the handles firmly and pull the fuser out until it stops. Then lift the fuser out of the printer. WARNING The fuser is heavy and might be hot. Be careful not to injure yourself when removing the fuser. Installing supplies 199 - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 202
http://www.hp.com/support/lj9500 7 8 7 Remove the new fuser from its packaging. 8 Align the fuser with the black guide-rails inside the printer. Pushing against both ends of the fuser, slide it completely into the printer. Rotate the blue levers outward until they click into place. 9 If one was - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 203
to scroll to YES, and then press . The kit life-count is automatically reset. 12 If NEW FUSER KIT does not appear, press to open the menus. Use and to select CONFIGURE DEVICE, then to select RESETS, and then to select RESET SUPPLIES. Scroll to NEW FUSER KIT, and then select YES to reset the count - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 204
http://www.hp.com/support/lj9500 13 13 Place the used fuser in the packaging from the new fuser. For recycling information, see the recycling guide that is included with the new fuser kit. 202 Chapter 7 - Supplies Rev. 1.0 - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 205
the image cleaning kit. 1 Replace the cleaning kit when REPLACE CLEANING KIT appears on the control panel display. The gauge for the used cleaning kit blinks. 7 2 Remove the new parts from the packaging and save the packaging. If an output device is installed on the left side of the printer, pull - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 206
http://www.hp.com/support/lj9500 4 5 6 4 Remove the new filter from its packaging and insert the filter into the slot. CAUTION Do not print without a filter installed , wipe the clothing with a dry cloth and wash it in cold water. Hot water sets toner into fabric. 204 Chapter 7 - Supplies Rev. 1.0 - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 207
cleaner handle to the left and then down. 8 Use the blue handle to pull the cleaner out of the printer. 9 Align the guide on the top of the new cleaner with the notch in the printer. Make sure that the green lever is in the up position. Firmly insert the cleaner into the - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 208
http://www.hp.com/support/lj9500 10 11 12 10 Rotate the blue cleaner handle up and firmly all the way in. 11 Slide the new toner collection bottle down and snap it into place against the printer. Note If the bottle does not snap into place, make sure that the blue transfer cleaner handle and the - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 209
to CONFIGURE DEVICE, then RESETS, and then RESET SUPPLIES. Scroll to NEW CLEANING KIT, and then select YES to reset the count. Note If you select NO or do not make a selection, and the cleaning kit is at maximum life, the printer remains offline until you replace the kit and select YES. Installing - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 210
http://www.hp.com/support/lj9500 15 15 Pack and seal the used parts in the packaging from the new ones. For recycling information, see the recycling guide that is included with the new image cleaning kit. 208 Chapter 7 - Supplies Rev. 1.0 - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 211
. • If you do not have an HP Maintenance Agreement or HP SupportPack, contact an HP-authorized service or support provider. Extended warranty HP SupportPack provides coverage for the HP hardware product and all HP-supplied internal components. The hardware maintenance covers a three-year period from - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 212
hp.com/support/lj9500 Spare parts and supplies availability Spare parts and supplies for this printer will be available for at least five years after the production has stopped. Limited warranty for print cartridge and image drum life This HP problem. 210 Chapter 8 - Service and support Rev. 1.0 - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 213
," you may not allow more than the maximum number of authorized users to use the Software concurrently. Ownership The Software is owned and copyrighted by HP or its third party suppliers. Your license confers no title to, or ownership in, the Software and is not a sale of any rights in the - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 214
hp.com/support the Software unless HP's prior written consent is obtained. In some jurisdictions, HP's consent may Upon request, you will provide HP with reasonably detailed information regarding any Terms as a condition to the transfer. Termination HP may terminate your license upon notice for failure - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 215
), whichever is applicable. You have only those rights provided for such Software and any accompanying documentation by the applicable FAR or DFARS clause or the HP standard software agreement for the product involved. 8 ENWW - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 216
hp.com/support/lj9500 Customer support options worldwide Information from the printer Before visiting the printer support website or contacting customer support printer driver Configuration page Print quality troubleshooting pages How to find Upper-right corner of the front doors of the printer - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 217
frequently asked questions (FAQ), troubleshooting help, information about printer maintenance and use, manuals, a community forum, and updates for printer drivers and printer software. E-mail For the quickest response, visit http://www.hp.com/support/lj9500. E-mail support is in English. 8 ENWW - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 218
http://www.hp.com/support/lj9500 216 Chapter 8 - Service and support Rev. 1.0 - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 219
regulatory information 9 Printer specifications Physical specifications Height Width Depth (body) Weight (without print cartridges and image drums) HP color LaserJet 9500n 887 mm (34.9 inches) 1,505 mm (59.3 inches) 1,222 mm (48.1 inches) 100 kg (221 lb) HP color LaserJet 9500hdn 1,212 mm (47 - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 220
models 220 to 240 volts (+/-10%) 50 to 60 Hz (+/-2 Hz) 10.0 amps Values subject to change: see http://www.hp.com/support/lj9500 for current information. Caution Power requirements are based on the country/region where the printer is sold. Do not convert operating voltages. This can damage the - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 221
HP color LaserJet 9500hdn 741 watts 173 watts 69 watts 41 watts - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 222
http://www.hp.com/support/lj9500 To change the PowerSave mode 1 At the printer control panel, press (SELECT button). 2 Use (UP button) or (DOWN button) to scroll to CONFIGURE DEVICE, and then press . 3 Use or to scroll to RESETS, - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 223
LpAm = 50 dB(A) PowerSave essentially inaudible essentially inaudible Values subject to change: see http://www.hp.com/support/lj9500 for current information. To conform with Blue Angel specifications, place printers with a sound power equal to or greater than 63 dB in a separate room or cubicle - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 224
several attributes to minimize impacts on our environment. The HP LaserJet printer eliminates: Ozone production The printer design reduces: This printer contains an ozone filter to protect indoor air quality. See "Ordering supplies" on page 175 for replacement intervals. Power consumption This - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 225
recycling purposes at the end of the printer's life. HP LaserJet Printing Supplies In many countries/regions, this printer's printing supplies (for example, print cartridges, image drums, and the fuser) can be returned to HP through the HP Printing Supplies Returns and Recycling Program. An easy - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 226
the guidelines outlined in the Print Media Guide. See http://www.hp.com/support/lj9500 for ordering information. This printer is suitable for the use of recycled paper according to DIN 19309. This HP printer does not contain added mercury. This HP printer contains lead in solder that might require - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 227
equipment is not installed and used in accordance with the instructions, it may cause harmful interference to radio communications. However, Note Any changes or modifications to the HP color LaserJet 9500 Series printer that are not expressly approved by HP could void the authority of the user - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 228
http://www.hp.com/support/lj9500 Regulatory statements Laser safety statement The Center for Devices marketed in the United States. This printer is certified as a "Class 1" laser product under the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard according to - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 229
according to ISO/IEC Guide 22 and EN 45014 Manufacturer's Name: Hewlett-Packard Company Manufacturer's Address: 11311 Chinden Boulevard Boise, Idaho 83714-1021, USA declares, that the product Product Name: HP Color LaserJet 9500N; HP Color LaserJet 9500HDN Regulatory Model: BOISB-0205 - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 230
http://www.hp.com/support/lj9500 Supplementary Information: The product herewith complies with Street, Blackburn, Victoria 3130, Australia. European Contact: Your Local Hewlett-Packard Sales and Service Office or Hewlett-Packard Gmbh, Department HQ-TRE / Standards Europe, Herrenberger Straße 130, - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 231
i bruksanvisning specificerats, kan användaren utsättas för osynlig laserstrålning, som överskrider gränsen för laserklass 1. HUOLTO HP color LaserJet 9500n, 9500hdn -kirjoittimen sisällä ei ole käyttäjän huollettavissa olevia kohteita. Laitteen saa avata ja huoltaa ainoastaan sen huoltamiseen - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 232
http://www.hp.com/support/lj9500 Varo! Mikäli kirjoittimen suojakotelo avataan, olet alttiina näkymättömälle lasersäteilylle laitteen ollessa toiminnassa. Älä katso säteeseen. Varning! Om laserprinterns skyddshölje öppnas då - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 233
by Information Technology Equipment (VCCI). Although aimed for residential area operation, radio interference may be caused when used near a radio or TV receiver. Read the instructions for correct operation. ENWW Regulatory statements 231 - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 234
http://www.hp.com/support/lj9500 Korean EMI statement Regulatory Model Information Number For regulatory 0205-00. This regulatory number should not be confused with the marketing name (HP Color LaserJet 9500N or 9500HDN) or product numbers (C8546A or C8547A). 232 Chapter 9 - Specifications and - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 235
sheet stapler/stacker jams, media 124 jams, staple 133 media supported 94 status light 140 using 29 A accessories capacities 93 100 administrators, features for 44 air filters 176 alignment setting 65 troubleshooting 77 applications, settings 22 Attention light on control panel interpreting 17 - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 236
non-HP 150 part numbers 175 recycling 223 replacing 180 status indicators 169 supplies status page 170, 172 warranty 210 234 Index catalogs, recommended media 38 centering images settings 65 troubleshooting 77 circuit capacity requirements 218 cleaning fuser input 66 cleaning brush 66 cleaning kit - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 237
Matching System 84 RGB standard 82 swatch book matching 84 troubleshooting 74 color documents, recommended media 38 colored paper, requirements 86 configuration page 142 ENWW Configure Device menu, control panel 18 consumables. See supplies control panel alphabetical messages 143 buttons 16 help 20 - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 238
119 236 Index dots, troubleshooting 76 downloading firmware 46 HP Web Jetadmin 46 print jobs 25 drivers default settings 23 help 11, 14 opening 22 version number 214 dropouts, troubleshooting 75 drums. See image drums duplex printing accessory jams, clearing 117 media supported 93 media, loading 96 - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 239
176 fingerprints, troubleshooting 74 Finland laser statement 229 firmware, upgrading 46 first page, different 34 four-color printing 85 fraud hotline 150 front-to-back registration 65 full-bleed printing 36 fuser input 66 fuser kit. See image fuser kit fuser temperature 86 G glossy media, HP 87, 88 - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 240
HP SupportPack 209 HP Web Jetadmin downloading 46 supplies status, viewing 174 humidity, printer environment specifications 221 238 Index I IESO (Internet-Enabled Supplies Ordering) 178 image cleaning kit part number 176 replacing 203 status indicators 169 supplies status page 170, 173 image drums - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 241
tray 4 installing image cleaning kit 203 image drums 183 image fuser kit 198 image transfer kit 188 print cartridges 180 Internet-Enabled Supplies Ordering 178 IP head 136 Japan VCCI statement 231 Jetadmin, HP Web downloading 46 supplies status, viewing 174 Jetsend IP addresses 142 jobs settings 22 - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 242
media supported 93 letterhead recommended media 40 requirements 86 license agreement, software 211 life expectancies, supplies 175, 177 240 Index lights accessories 140 control panel 16, 17 HP Fast InfraRed (FIR) Receiver 32 lines on images broken horizontal 73 horizontal 73 lines, troubleshooting - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 243
91 transparencies 100 tray settings 52, 53 types supported 86 wrinkled, troubleshooting 76 media input trays. See tray 1; tray 2; tray 3; tray 4 media output bins. See output bins memory configuration page 142 DIMM errors 162 NVRAM errors 166 menu map 19 ENWW menus, control panel 18 messages - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 244
http://www.hp.com/support/lj9500 nonvolatile memory errors 166 numeric keypad on control panel 16 NVRAM errors 166 O online help control panel 20 printer drivers 13 types available 11 operating environment 221 options. See settings ordering supplies from embedded Web server 177 part numbers 175 - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 245
cartridges non-HP 150 part numbers 175 recycling 223 replacing 180 status indicators 169 supplies status page 170, 172 warranty 210 print jobs settings 22 storing 25 print quality calibrating printer 61 defect examples 72 diagnostic pages 62 troubleshooting 50, 70 printer drivers default settings - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 246
226 244 Index repair during warranty 209 online support 215 printer information 214 repetitive defects, troubleshooting 73 replacing image cleaning kit 203 image drums 183 image fuser kit 198 image transfer kit 188 print cartridges 180 supplies, life expectancies 175, 177 reports configuration page - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 247
19 embedded Web server 45 jobs 22 printer drivers 23 viewing on configuration page 142 signs, recommended media 42 sizes, media custom tray settings 54 standard tray settings 52 supported 91 tray selection 59 unexpected error message 159 skew, troubleshooting 77 slots, installed personalities and - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 248
Web server 170 viewing with HP Web Jetadmin 174 stored jobs 25 storing printer 221 streaks, troubleshooting 73 supplies availability 210 error messages 155 image cleaning kit, replacing 203 image drums, replacing 183 image fuser kit, replacing 198 image transfer kit, replacing 188 life expectancies - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 249
toner, troubleshooting loose 74 smeared 75 specks 76 top output bin jams, clearing 122 media supported 92 transfer belt, cleaning 63 transfer kit. See image transfer kit transparencies HP 90 loading 100 trapping for color printing 82 tray 1 capacity 91 custom media settings 56 envelopes, loading 100 - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 250
http://www.hp.com/support/lj9500 tray 4 capacity 92 custom media settings 57 jams, clearing 107 loading 97 media supported 92 paper path test 139 prepunched paper, loading 99 registration 65 setting media size and type 53 status light 140 type and size selection mode 60 troubleshooting configuration - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 251
87 HP Web Jetadmin 46 material safety data sheet (MSDS) 224 ENWW ordering supplies from IESO 178 PANTONE Matching System 84 recycling information 172, 223 support 215 user reference guide 13 weight paper, supported 91 printer 217 white areas, troubleshooting 75 width, printer 217 Windows driver - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 252
http://www.hp.com/support/lj9500 250 Index Rev. 1.0 - HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 253
- HP Color LaserJet 9500 | HP Color LaserJet 9500nand 9500hdn - User Guide - Page 254
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