HP Color LaserJet CM1015/CM1017 Service Manual

HP Color LaserJet CM1015/CM1017 - Multifunction Printer Manual

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  • HP Color LaserJet CM1015/CM1017 | Service Manual - Page 1
    HP Color LaserJet CM1015/CM1017 MFP Service Manual
  • HP Color LaserJet CM1015/CM1017 | Service Manual - Page 2
  • HP Color LaserJet CM1015/CM1017 | Service Manual - Page 3
    HP Color LaserJet CM1015/CM1017 MFP Service Manual
  • HP Color LaserJet CM1015/CM1017 | Service Manual - Page 4
    warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Part number CB394-90930 Edition 1, 10/2006 Trademark Credits PostScript® is
  • HP Color LaserJet CM1015/CM1017 | Service Manual - Page 5
    information HP Color LaserJet CM1015/1017 MFP configurations 2 HP Color LaserJet CM1015/1017 MFP features 3 Walkaround ...5 Software ...8 Software and supported operating systems 8 Media specifications ...9 Media supported on this MFP 9 Select print media ...10 Media that can damage the printer
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    alerts 37 Help ...37 System settings 38 Device information 38 Paper handling 39 Print quality 39 Print density 39 Paper types 40 System setup 40 Service 40 Device Polling Page 40 Print Settings ...40 Printing 41 PCL5c 41 PostScript 41 Memory card (HP Color LaserJet CM1017 MFP only 41
  • HP Color LaserJet CM1015/CM1017 | Service Manual - Page 7
    pickup roller removal and replacement 96 Control panel removal and replacement 99 Memory-card assembly removal and replacement (HP Color LaserJet CM1017 MFP only) ...100 Memory-card-reader cover removal and replacement 102 Scanner lid removal and replacement 103 6 Troubleshooting Unpack/power-on
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    page ...154 Configuration page 154 Supplies Status page 154 Error report ...154 HP ToolboxFX ...154 View HP ToolboxFX 155 Troubleshooting tab 155 Repetitive-image-defect ruler ...156 Firmware and software updates ...157 7 Parts and diagrams Overview ...160 Assembly locations ...162 Upper Cover
  • HP Color LaserJet CM1015/CM1017 | Service Manual - Page 9
    Multifunction peripheral (MFP) specifications 206 Appendix B Service and support Hewlett-Packard limited warranty statement 210 Print cartridge limited warranty statement 211 HP customer care ...212 Availability of support and service ...213 HP Care Pack™ Services and Service Agreements 213
  • HP Color LaserJet CM1015/CM1017 | Service Manual - Page 10
    viii ENWW
  • HP Color LaserJet CM1015/CM1017 | Service Manual - Page 11
    1 Product information ● HP Color LaserJet CM1015/1017 MFP configurations ● HP Color LaserJet CM1015/1017 MFP features ● Walkaround ● Software ● Media specifications ENWW 1
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    HP Color LaserJet CM1015/1017 MFP configurations HP Color LaserJet CM1015 HP Color LaserJet CM1017 ● Speed. Prints 8 pages per minute (ppm) in color or ● All the CM1015 MFP features plus the following: monochrome (black) ● Trays. The MFPs include a single-sheet priority-feed ● Photo memory-card
  • HP Color LaserJet CM1015/CM1017 | Service Manual - Page 13
    paper handling Printer drivers Interface connections Energy savings Economical printing Archive printing HP Color LaserJet CM1015/1017 MFP Series ● Full color laser printing using the four process colors: cyan, magenta, yellow, and black (CMYK). ● HP print cartridges with ColorSphere toner achieve
  • HP Color LaserJet CM1015/CM1017 | Service Manual - Page 14
    MFP only) Copy Scan HP Color LaserJet CM1015/1017 MFP Series ● A Supplies Status page with print cartridge gauges that estimate remaining supply level. Not available for non-HP supplies. ● No-shake cartridge design. ● Authentication for original HP print cartridges. ● Easy ordering for replacement
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    of key MFP components. Figure 1-1 Front view (HP Color LaserJet CM1017 shown) 1 Scanner 2 Output bin 3 Front door 4 Tray 1 (single sheet priority feed slot) 5 Tray 3 (optional; 250 sheets) 6 Tray 2 (250 sheets) 7 Memory card slots (HP Color LaserJet CM1017 MFP) 8 MFP control panel
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    switch 2 Power connection 3 Jam access door 4 Dust cover 5 DIMM access door 6 Network connection to 10/100 Base-T network (HP Color LaserJet CM1017 MFP only) 7 USB connection Figure 1-3 Transfer belt view (HP Color LaserJet CM1015 MFP) 1 Transfer belt (ETB) 6 Chapter 1 Product information ENWW
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    2 Magenta cartridge 3 Cyan cartridge 4 Yellow cartridge 5 Black cartridge CAUTION Do not place anything on the transfer belt located on the inside of the front door. Doing so can damage the MFP, adversely affecting print quality. ENWW Walkaround 7
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    only) NOTE Download the printer driver at http://www.hp.com/support/cljCM1015_1017. Table 1-1 HP Color LaserJet CM1015/CM1017 MFP software Feature Windows Installer Microsoft Windows Server 2003 Windows 2000 and XP Macintosh OS X V10.3 and later HP PCL6 printer driver HP postscript level
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    and in the HP LaserJet Printer Family Print Media Guide at http://www.hp.com/support/ljpaperguide. CAUTION Using print media that does not meet HP specifications can damage the MFP, requiring repair. This repair is not covered by the Hewlett-Packard warranty or service agreements. CAUTION Do not
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    inch) stack height Envelopes Up to 90 g/m2 (up to 24 lb) Tray 1: Single envelope Tray 2: Up to ten envelopes 1 The MFP supports a wide range of standard and custom sizes of print media. Check the printer driver for supported sizes. 2 Capacity can vary depending on media weight and thickness, and
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    fuser. ● Do not print on the back side of media that is designed to be printed on one side only. To order HP LaserJet printing supplies, go to http://www.hp.com/go/ljsupplies/ in the U.S. or to http://www.hp.com/ghp/buyonline.html/ worldwide. Media to avoid Media outside the printer specifications
  • HP Color LaserJet CM1015/CM1017 | Service Manual - Page 22
    12 Chapter 1 Product information ENWW
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    2 Installation This chapter contains information about the following topics: ● Site preparation ● Package contents ● Installing optional tray 3 ● Installing memory DIMMs ENWW 13
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    must have 2 inches of space above and around it. Figure 2-1 Printer dimensions 1 Front view 2 Side view Make sure the printer is in a location that has the following: ● A well-ventilated, dust-free area ● A surface that will support up to 18 kg (40 lbs) ● A constant temperature and humidity
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    space around the printer for proper access and ventilation Minimum system requirements The minimum system requirements for the HP Color LaserJet CM1015/CM1017 MFP are listed below: ● 300 MB of free hard disk space ● CD-ROM drive ● USB port and USB cable Requirements for PC systems ● Windows 2000, XP
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    contents for the HP Color LaserJet CM1015/CM1017 MFP. Figure 2-2 Package contents 1 HP Color LaserJet CM1015/CM1017 MFP 2 Dust cover 3 Paper delivery tray 4 Control-panel overlays 5 Software and user documentation CD-ROM 6 Power cable 7 Getting Started Guide 16 Chapter 2 Installation
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    Installing optional tray 3 1. Turn off the power switch on the MFP. 2. Unplug the power cable. 3. Place the MFP on optional tray 3, aligning the three pegs on tray 3 with the holes on the MFP. WARNING! The MFP weighs 18 kg (40 lbs). Always have another person assist you when lifting the MFP. ENWW
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    then touch bare metal on the MFP. 1. Print a Configuration page by pressing OK and Cancel simultaneously. (A Supplies Status may also page print.) 2. After the Configuration page prints, turn the MFP off and disconnect the power cable. 3. On the left rear side of the MFP, open the DIMM door. 18
  • HP Color LaserJet CM1015/CM1017 | Service Manual - Page 29
    4. Release the locks on each side of the DIMM slot. 5. Remove the DIMM from the antistatic package. 6. Holding the DIMM by the edges as shown in the illustration, align the notches on the DIMM with the DIMM slot. ENWW Installing memory DIMMs 19
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    7. Firmly press the DIMM straight into the slot. Firmly close the locks on each side of the DIMM until they snap into place. 8. Close the DIMM door. 20 Chapter 2 Installation ENWW
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    9. Reconnect the power cable and turn on the MFP. ENWW Installing memory DIMMs 21
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    22 Chapter 2 Installation ENWW
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    3 Managing and maintenance This chapter contains information about these maintenance topics: ● Managing supplies ● Cleaning the MFP ● Calibrating the MFP ● Management tools ENWW 23
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    The life of a print cartridge depends on the amount of toner that print jobs require. When printing text at approximately 5% coverage, a cyan, magenta, or yellow print cartridge for the HP Color LaserJet CM1015/CM1017 MFP lasts an average of 2,000 pages, and a black print cartridge lasts an average
  • HP Color LaserJet CM1015/CM1017 | Service Manual - Page 35
    supply in a dark, dry location away from heat and magnetic sources. Replacing and recycling supplies When installing a new HP print cartridge, follow the instructions included on the new supply's box, or see the Getting Started Guide. When recycling supplies: ● Place the used supply in the box in
  • HP Color LaserJet CM1015/CM1017 | Service Manual - Page 36
    counterfeit supplies Web site Visit the HP anti-counterfeit supplies Web site at http://www.hp.com/go/anticounterfeit if the supplies status gauges or HP ToolboxFX indicates that the print cartridge is not an HP print cartridge and you think that it is genuine. 26 Chapter 3 Managing and maintenance
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    for instructions on cleaning the paper path. 1. Ensure the MFP is turned on and in the Ready state. 2. Open HP ToolboxFX. 3. In the menu tree for the HP Color LaserJet CM1015/1017 MFP, expand the Help folder, and then click the Troubleshooting page. 4. In the Cleaning Page section, click Print Page
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    2. Clean the glass by using a soft lint-free cloth that has been moistened with nonabrasive glass cleaner. CAUTION Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any part of the device; these can damage the device. Do not place liquids directly on the
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    . 9. Press OK. 10. Press OK to confirm Calibrate now. Calibrate the MFP from HP ToolboxFX 1. Open HP ToolboxFX in one of these ways: ● On the desktop, double-click the HP ToolboxFX icon. ● On the Start menu, point to Programs, point to HP, point to HP Color LaserJet CM1015/1017 MFP Series, and click
  • HP Color LaserJet CM1015/CM1017 | Service Manual - Page 40
    map ● HP ToolboxFX ● Embedded Web server Special pages Special pages reside within the MFP memory. These pages help diagnose and solve MFP problems. NOTE If the MFP language was not correctly set during installation, set the language manually so that the pages print in one of the supported languages
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    MFP printer settings, such as color options, copies, and jam recovery information. 8. Photo Settings (CM1017 only). Displays default photo information such as image size, number of copies, and output color. Supplies Status page The Supplies Status page lists the remaining life of HP print cartridges
  • HP Color LaserJet CM1015/CM1017 | Service Manual - Page 42
    is also available through the HP ToolboxFX. 1. Print cartridge area. Displays a section for each of the print cartridges and provides information about HP print cartridges. This information includes the part number for each print cartridge, whether each print cartridge is low, and the life
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    current MFP hardware configuration such as status, hardware address, firmware datecode, link speed information, and connection timeout. 2. Enabled Features. Displays password, network protocol, memory card, LPD printing, Bonjour, and HPSLP settings. 3. TCP/IP. Displays host, domain, and printer name
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    PCL font list. 5. Press OK to print the selected Fonts page. Usage page The Usage Page provides information on the number and types of pages printed by the MFP. To print . 4. Press the navigation arrows to select the Service page. 5. Press OK to print the Service page. Menu map The menu map lists the
  • HP Color LaserJet CM1015/CM1017 | Service Manual - Page 45
    . Open HP ToolboxFX Open HP ToolboxFX in one of the following ways: ● In the Windows program group entry and the system tray icon, double-click HP ToolboxFX icon. ● On the Windows Start menu, click Programs (or All Programs in Windows XP), click HP, then click HP ToolboxFX. The HP ToolboxFX software
  • HP Color LaserJet CM1015/CM1017 | Service Manual - Page 46
    tray. When a problem is corrected with the MFP, click Refresh button to update the MFP status. ● Supplies Status Page. View detailed supplies status such as the estimated percent of toner remaining in the print cartridge and the number of pages that have been printed with the current print cartridge
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    main pages: ● Troubleshooting. Print troubleshooting pages, clean the MFP, and display Microsoft Office Basic Colors. ● How Do I. View the How Do I? Help. ● Animated Demonstrations ● User Guide. View information about the MFP usage, warranty, specifications, and support. The user guide is available
  • HP Color LaserJet CM1015/CM1017 | Service Manual - Page 48
    MFP system settings, such as MFP language and jam recovery. ● Service. Gain access to various procedures required to maintain the MFP. ● Device Polling. The HP settings onto another printer or MFP to restore these settings to this MFP at a later time. ● Password. Set a password for the MFP. If set,
  • HP Color LaserJet CM1015/CM1017 | Service Manual - Page 49
    adjustments to the density (amount) of cyan, magenta, yellow, and black toner in images, pages, and documents. Print density settings Contrasts Description Contrast is the density difference between light (highlight) and dark (shadow) colors. To increase the difference ENWW Management tools 39
  • HP Color LaserJet CM1015/CM1017 | Service Manual - Page 50
    Click Apply to make the changes take effect. Service During the printing process, paper, toner, and dust particles can accumulate inside the MFP. Over time, this buildup can cause print-quality problems such as toner specks or smearing. HP ToolboxFX provides an easy method for cleaning the paper
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    when PostScript errors occur. NOTE Click Apply to make the changes take effect. Memory card (HP Color LaserJet CM1017 MFP only) Use the three HP ToolboxFX memory card options to configure print settings when using memory cards. ● Enable memory cards. Enable or disable memory-card functionality
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    network settings, see the HP Color LaserJet CM1015/ CM1017 MFP User Guide. Other links found in HP ToolboxFX Internet access is required to use any of these links. ● HP Instant Support™. Connects to the HP Web site to help find solutions. This service analyzes the MFP error log and configuration
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    , TCP/ IP settings, and other network-related information. ● Print Info Pages. Provides a remote way to print a PCL font list, PCL6 font list, PS font list, or Supplies page. ● Event Log. Displays the MFP event log. System tab This tab allows MFP configuration from a computer. The System tab can be
  • HP Color LaserJet CM1015/CM1017 | Service Manual - Page 54
    settings. ● PostScript. Configure whether PostScript errors are printed. ● Memory Card (HP Color LaserJet CM1017 only). Configure memory-card defaults. Networking tab This tab allows the network administrator to control MFP network-related settings when the MFP is connected to an IP-based network
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    4 Operational theory This chapter contains information about the following topics: ● Engine control system ● Image formation system ● Pickup and feed system ● Scanner system ● Service-only tools ENWW 45
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    clear the drum surface of the main motor initial drive. potential and to clean the ETB. From the end of WAIT or LSTR until the input of print command from the formatter. Or, from the end of LSTR until power-off. To keep the printer ready to print. Detects whether or not the print cartridge is
  • HP Color LaserJet CM1015/CM1017 | Service Manual - Page 57
    of the printer initialization and checking for possible malfunctions. The following is the sequence from when the printer is turned scanner motor 9. Failure/Abnormality check ● Detect scanner failure ● Fuser failure ● Door open during the above periods 10. Communication with memory tag 11. Cartridge
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    registration roller Stepping motor Fan (FM1) Circulate air around cartridge DC motor Direction of rotation CW CW/CCW CW - Failure detection Yes No No Yes Main-motor failure detection (59.x errors) The DC controller CPU stops the printer and notifies the formatter of the error status when it
  • HP Color LaserJet CM1015/CM1017 | Service Manual - Page 59
    ● Transfer ● Fuser ● Drum cleaning The MFP includes four print cartridges that contain the toner that is used to create the image on the media. Toner is applied in the following order, using only the colors necessary for a specific image: magenta (M), cyan (C), yellow (Y), and black (Bk). The
  • HP Color LaserJet CM1015/CM1017 | Service Manual - Page 60
    printer has two pickup sources (the cassette and the single-sheet priority feed slot) and one delivery source (the face-up tray). The following components are part of the pickup and feed system: ● Manual paper ● SR9 detects the fuser pressure roller alienation in the fuser ● SR8 detects the paper
  • HP Color LaserJet CM1015/CM1017 | Service Manual - Page 61
    -up delivery roller #2 3 Fusing/delivery motor 4 Fusing pressure roller Manual feed slot pickup mechanism This mechanism picks up one sheet of paper only that is inserted into the single-sheet priority feed slot and then into the printer. This printer does not have a pickup roller in the single
  • HP Color LaserJet CM1015/CM1017 | Service Manual - Page 62
    one sheet of picked-up paper to the fuser. There is a paper length sensor in the paper transport path to prevent temperature rise at the end of the fuser fed into the printer. 2. Toner is transferred to the paper from the photosensitive drum and then the paper is fed to the fuser/delivery stage. Skew
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    Jam detection This printer is provided with the following paper detection sensors to detect the presence of paper and whether or not the paper feed is operating normally. ● Registration paper sensor (SR1) ● Pre-fuser paper sensor (SR5) ● Fuser delivery paper sensor (SR4) The CPU on the DC controller
  • HP Color LaserJet CM1015/CM1017 | Service Manual - Page 64
    assemblies 1 Formatter PCA 2 DC controller PCA 3 Control-panel PCA 4 Memory-card PCA 250-sheet tray solenoid and printed circuit locations The following illustration shows the locations of the 250-sheet tray solenoid and printed circuit assembly. 54 Chapter 4 Operational theory ENWW
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    Figure 4-6 Location of 250-sheet tray solenoid and printed circuit assembly 1 Paper feeder PCA 2 Paper feeder pickup solenoid 3 Paper-pickup feeder unit ENWW Pickup and feed system 55
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    one color is captured for each line per exposure, the three colors are recombined electronically to create the full color enhances the scanner data significantly before sending it to the printer. Image also known as scanner color calibration, enables the device to identify the black and white on
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    the actual black and white response. The calibration process occurs under the right side of flatbed image scanner where there is a special white calibration label. Calibration is the most important step in creating a high quality image. Calibration problems can include color inaccuracies, brightness
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    Service-only tools General timing chart 58 Chapter 4 Operational theory ENWW
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    color print cartridge is installed, the printer calibrates. NOTE When a new black print cartridge is replaced, a cleaning page will print before the printer calibrates. If printing stops when the cartridge is out, requiring the user to either install a new cartridge or select to print with toner
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    60 Chapter 4 Operational theory ENWW
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    5 Removal and replacement This chapter contains information about the following topics: ● Overview ● Service approach ● Removal and replacement procedures ENWW 61
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    . Frayed or pinched harness wires can be difficult to locate. When replacing wire harnesses, always use the provided wire loops, lance points, or wire harness guides. Electrostatic discharge CAUTION The printer contains parts that are sensitive to electrostatic discharge (ESD). Protect the parts
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    product chassis before servicing the product. 4. Remove the print cartridges. 5. Unplug the power cord and the interface cable. Post-repair tests After service is complete, the following tests can be used to verify that the repair or replacement was successful. Test 1: print quality test 1. Verify
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    Make a color copy, and then verify that the copy has no defects. 7. Clean the outside of the printer with a damp cloth. Test 3: memory-card test (CM1017 MFP only) 1. Insert a photo memory card into a slot. 2. Verify that a proof sheet can be created. 3. Select an image from proof sheet and print it
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    (HP Color LaserJet CM1017 MFP only) ● Memory-card-reader cover removal and replacement ● Scanner lid removal and replacement If troubleshooting or a control-panel message indicates that a failure is not associated with one of these assemblies, do not attempt to repair the printer. Instead, replace
  • HP Color LaserJet CM1015/CM1017 | Service Manual - Page 76
    Print cartridge replacement 1. Open the front door. CAUTION Do not place anything on the transfer belt (ETB) located on the inside of the front door. 2. Remove the used print cartridge from the printer. 3. Remove the new print cartridge from the bag. Place the used print cartridge in the bag for
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    each side of the print cartridge and distribute the toner by gently rocking the print cartridge from back to front. CAUTION Do not touch the shutter or the surface of the roller. 5. Remove the orange shipping locks and the orange shipping tape from the new print cartridge. Discard the shipping tape
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    . See the enclosed recycling guide for recycling instructions. 9. If you are using a non-HP print cartridge, check the printer control panel for further instructions. NOTE When replacing or changing a black print cartridge, a cleaning page automatically prints. This helps prevent speckles on the
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    ETB removal and replacement Use the following procedure to remove the ETB. 1. Remove or slightly pull out Tray 2. ENWW Removal and replacement procedures 69
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    2. Remove two screws: one from the right cover assembly and one from the left cover assembly. 1 One screw on right cover assembly 1 One screw on left cover assembly 70 Chapter 5 Removal and replacement ENWW
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    3. Open the front door and remove the print cartridges. CAUTION The cartridges will be damaged if they are not removed. ENWW Removal and replacement procedures 71
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    4. Remove the right cover, carefully twisting the front edges of the side cover outward. NOTE To make the removal of the right-cover assembly easier, release the tab (1) on the inside of the cover. 72 Chapter 5 Removal and replacement ENWW
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    5. Remove the left cover. 6. Squeeze and unhook the white link lever on the left side. 7. Squeeze and unhook the white link lever on the right side. ENWW Removal and replacement procedures 73
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    8. Close the ETB. 9. Remove the small black cable cover on the left side of the printer by carefully snapping it out of place. 10. Remove one grounding screw from the ETB harness. 74 Chapter 5 Removal and replacement ENWW
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    11. Pull out the white wire holder (1) by pushing the release tab down. 1 White wire holder 12. Pull out the ETB connector. 1 ETB connector CAUTION Before proceeding, verify that the ETB is still in the closed position. ENWW Removal and replacement procedures 75
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    13. Remove one screw from each hinge cam on both sides. 76 Chapter 5 Removal and replacement ENWW
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    14. Using needle-nose pliers, remove the left hinge cam and the right hinge cam. 15. Remove the ETB. ENWW Removal and replacement procedures 77
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    right side first and then the left side. 1 Alignment location 2. Complete replacement by following the removal steps in reverse order. Scanner removal and replacement Use the following procedure to remove the scanner. 1. Unplug the power cable. 2. Remove 10 screws and take off the rear plate. 78
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    3. Disconnect two (CM1015) or three (CM1017) flat-flex cables (1) from the formatter. 1 Flat-flex cables 4. Remove two screws, and then remove the cable-guide cover. 5. Remove two screws. ENWW Removal and replacement procedures 79
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    6. Unthread the scanner flat-flex cables from the cable guides. 7. Slide the scanner forward about 18mm, and then lift it off the MFP. To replace the scanner, follow the removal steps in reverse order. When re-bundling the flat-flex cables, make sure the cable with the ferrite bead is on top, the
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    2. Remove three screws. 3. Open the rear jam-clearance door, and then lift the mechanism up and out. NOTE When replacing the face-up mechanism, push on the swing-gear lever when reinserting the mechanism so that the mechanism engages properly. ENWW Removal and replacement procedures 81
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    Use the following procedure to remove the upper-cover assembly. 1. Remove the scanner. 2. Remove the face-up mechanism. 3. Remove four screws from the top of the cover. 4. Lift up the upper-cover assembly. To replace the upper-cover assembly, follow the removal steps in reverse order. Side cover
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    . 4. Tilt the upper-cover assembly on its end. 5. Press the release tabs on the top and bottom, and pull the side cover straight up. To replace the side covers, follow the removal steps in reverse order. ENWW Removal and
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    Fuser removal and replacement Use the following procedure to remove the fuser. 1. Remove the scanner. 2. Remove the upper-cover assembly. 3. Unplug the harness from the fuser motor. 84 Chapter 5 Removal and replacement ENWW
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    4. Open two clips and remove one clip to remove the fuser connector. 1 Open clips 2 Remove clip 1 Fuser connector 2 Remove clip from the board by pulling up ENWW Removal and replacement procedures 85
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    5. Unplug two three-pin sensor wires. NOTE When replacing the rear-most sensor wire, be careful not to pop the plastic sensor receptacle out of the fuser frame. 86 Chapter 5 Removal and replacement ENWW
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    6. Unplug the red high-voltage bias wire. 7. Remove the thermistor wires. ENWW Removal and replacement procedures 87
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    harness. 9. At the top of the MFP, remove three screws from the fuser chassis: the two inside screws on the back of the fuser, and one screw on the side. 1 Two inside screws on the back of the fuser chassis 2 One screw on the side of the fuser chassis 88 Chapter 5 Removal and replacement ENWW
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    slightly up, and then push the front of the fuser into place so that the rear rotates down onto the guide pins on the printer frame. 3. Complete the replacement by following steps 1 through 9 above in reverse order. NOTE When replacing the right cover, align the tabs on the upper edge of the right
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    Formatter removal and replacement Use the following procedure to remove the formatter. 1. Remove the cassette dust cover. 2. Remove 10 screws from the rear plate. 3. Remove the rear plate. 90 Chapter 5 Removal and replacement ENWW
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    4. Unplug four connectors (CM1015) or six connectors (CM1017). 5. Remove five black screws from the formatter. ENWW Removal and replacement procedures 91
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    wrist strap when handling the formatter, and always store the formatter in a protective ESD pouch. To replace the formatter, follow steps 1 through 6 above in reverse order. NOTE When replacing the right cover, align the tabs on the upper edge of the right cover and lower edge of the face-up cover
  • HP Color LaserJet CM1015/CM1017 | Service Manual - Page 103
    2. Remove 10 screws from the rear plate. 3. Remove the rear plate. 4. Gently unplug 16 connectors. ENWW Removal and replacement procedures 93
  • HP Color LaserJet CM1015/CM1017 | Service Manual - Page 104
    5. Remove four silver screws from the DC controller. 6. Remove the DC controller PCA assembly. To replace the DC controller, follow steps 1 through 6 above in reverse order. 94 Chapter 5 Removal and replacement ENWW
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    to remove the separation assembly. 1. Remove Tray 2 (shown) or optional Tray 3. 2. Remove two screws that attach the separation assembly. 3. Remove the separation assembly. To replace the separation assembly, follow steps 1 through 3 above in reverse order. NOTE Align the tabs with the two slots
  • HP Color LaserJet CM1015/CM1017 | Service Manual - Page 106
    Paper-pickup roller removal and replacement Use the following procedures to remove the paper-pickup roller. 1. Open the front door. 2. Remove the print cartridges. 96 Chapter 5 Removal and replacement ENWW
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    3. Remove two screws. 1 Two screws CAUTION Do not place or drop anything on the ETB. 4. Remove the pre-transfer guide. ENWW Removal and replacement procedures 97
  • HP Color LaserJet CM1015/CM1017 | Service Manual - Page 108
    . When performed correctly, the bottom end of the pickup roller releases from its seat. 1 White tabs 2 Black tabs 6. Rotate the paper pickup roller toward the back and remove it. To replace the paper-pickup roller, follow steps 1 through 6 above in reverse order. 98 Chapter 5 Removal and
  • HP Color LaserJet CM1015/CM1017 | Service Manual - Page 109
    Control panel removal and replacement Use the following procedure to remove the control panel. 1. Remove the bezel. 2. Remove one screw. 3. Lift the control-panel assembly. 4. Disconnect one (CM1015) or two (CM1017) flat-flex cables. ENWW Removal and replacement procedures 99
  • HP Color LaserJet CM1015/CM1017 | Service Manual - Page 110
    1 through 4 above in reverse order. Memory-card assembly removal and replacement (HP Color LaserJet CM1017 MFP only) Use the following procedure to remove the memory-card assembly. 1. Remove one screw from the right cover assembly. 1 One screw 2. Open the front door. 100 Chapter 5 Removal and
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    away. 4. Remove two black screws, unplug the flat-flex cable, and remove the memory-card ready assembly from the MFP. 1 Two black screws 2 Flat-flex cable To replace the memory-card assembly, follow the removal steps in reverse order. NOTE When replacing the right cover, align the tabs on the
  • HP Color LaserJet CM1015/CM1017 | Service Manual - Page 112
    Memory-card-reader cover removal and replacement Use the following procedure to remove the memory-card-reader cover. 1. Remove one screw from the right cover. 1 One screw 2. Open the front door. 102 Chapter 5 Removal and replacement ENWW
  • HP Color LaserJet CM1015/CM1017 | Service Manual - Page 113
    the front edge off the two tabs and pulling it away. 4. Remove one screw. 5. Remove the memory-card-reader cover from the right-side cover. To replace the memory-card cover, follow the removal steps in reverse order. Scanner lid removal and replacement Use the following procedure to remove the
  • HP Color LaserJet CM1015/CM1017 | Service Manual - Page 114
    2. Lift the scanner lid out of the hinges. To replace the scanner lid, follow the removal steps in reverse order. 104 Chapter 5 Removal and replacement ENWW
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    ● Clearing jams ● E-Label-reader guide pin damage ● Print problems ● Scan problems ● Copy problems ● Memory-card problems ● Functional tests (SERVICE ONLY) ● Service mode functions (SERVICE ONLY) ● Troubleshooting tools ● Repetitive-image-defect ruler ● Firmware and software updates ENWW 105
  • HP Color LaserJet CM1015/CM1017 | Service Manual - Page 116
    MFP. 4. Remove the toner cartridges if they are installed. Evaluate the cartridges for damage, such as broken plastic, leaking, dents, or gouges on the rollers. Locate replacement cartridge (s) if needed, place them in your working area, and then proceed to step 5. 106 Chapter 6 Troubleshooting
  • HP Color LaserJet CM1015/CM1017 | Service Manual - Page 117
    . If no broken parts are found, insert known-good cartridges. Then proceed to step 6 If arcing is heard or smoke is seen, turn off the MFP immediately. Replace the whole MFP. If you can hear grinding and squeaking: 1. Turn the MFP off, remove the toner cartridges, and then turn the power on. If the
  • HP Color LaserJet CM1015/CM1017 | Service Manual - Page 118
    been replaced by genuine HP toner cartridges. E-label cannot be read or print cartridge is not properly installed. No action required. If the error persists, verify that the E-label-reader guide pins are not broken. See Supplies group corrective action, below. 10.0000 = Black print cartridge 10
  • HP Color LaserJet CM1015/CM1017 | Service Manual - Page 119
    10.1003 = Yellow print cartridge Toner sensor error. See Supplies group corrective action, below. The print cartridge may be crooked, See Supplies group corrective action, below. or installed in the wrong print cartridge slot. One of the following messages may display: Incorrect black
  • HP Color LaserJet CM1015/CM1017 | Service Manual - Page 120
    group corrective action, below. Ready The supplies gauge displays the consumption levels of print cartridges. Unauthorized A new non-HP supply has been installed. One of these four messages is displayed See Supplies group corrective action, below. 110 Chapter 6 Troubleshooting ENWW
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    [SIZE] Description Recommended action A jam occurred in: ● print/paper path ● tray 1 ● tray 2 ● output bin Unexpected paper size error. The media size loaded in the tray does not match the media size configured for the tray. The HP Color LaserJet CM1015/CM1017 MFP is out of paper. See Paper-path
  • HP Color LaserJet CM1015/CM1017 | Service Manual - Page 122
    to determine what is defective. 1. Evaluate the paper tray for damage and serviceability. Replace it if necessary. 2. Replace the pickup roller and separation pad. 3. Perform post-repair tests #1 and #2. 4. If the problem persists, replace the whole MFP. 112 Chapter 6 Troubleshooting ENWW
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    Fuser Error-high temperature 3. If the message persists, replace the DC controller. 4. Perform post-repair tests #1 and #2. The device has experienced an internal hardware error. 5. If the message persists, replace the whole MFP. See Hardware corrective action 1, below. 51.20 Error-black scanner
  • HP Color LaserJet CM1015/CM1017 | Service Manual - Page 124
    current version if necessary. 2. If the message persists regardless of which button is pressed, replace the control panel. 3. If the message persists, replace the formatter. 4. Perform post-repair tests #1, #2, and #3. See Firmware group corrective action, below. 114 Chapter 6 Troubleshooting ENWW
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    printing from a host PC. The printer test page might not produce this error. Memory low. Only one copy made. Page too complex Press OK Misprint. Press [OK]. The device does not have enough memory to complete the collated copy job. See Firmware The HP Color LaserJet CM1017 MFP supports the
  • HP Color LaserJet CM1015/CM1017 | Service Manual - Page 126
    only one photo card is MFP is reading the card. 4. Verify that the ribbon cable Replace the cable if necessary. 5. If the message persists, replace the memory-card-reader assembly. 6. If the message persists, replace the formatter. 7. Perform post-repair tests #1, #2, and #3. Table 6-7 Scanner
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    = ScannerError_CalLabelFindPriorToSta ndby ● Scanner Error 10 = ScannerError_DocOriginFindPriorToSt andby ● Scanner Error 11 = ScannerError_BulbWarmupFromStand by ● Scanner Error 12 = Motor test failure (ERR_MTR_TEST) ● Scanner Error 13 = Ram Wall failure (ERR_RAM_WALL) ● Scanner Error 14 = LED
  • HP Color LaserJet CM1015/CM1017 | Service Manual - Page 128
    the jam by using the instructions on the following pages. If the location of the jam is not obvious, first look inside the MFP. Loose toner might remain in the MFP after a jam. This could cause print-quality problems characterized by extra toner on the page. This problem should resolve itself after
  • HP Color LaserJet CM1015/CM1017 | Service Manual - Page 129
    or hands, wash them in cold water. (Hot water sets the toner into the fabric.) 1. Open the front door. CAUTION Do not place anything on the transfer belt, which is located on the inside of the front door. Otherwise the MFP can be adversely damaged, affecting print quality. ENWW Clearing jams 119
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    2. Carefully grasp the jammed paper by both corners and pull slowly to remove the paper. 3. Close the front door. 120 Chapter 6 Troubleshooting ENWW
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    Clear jams from tray output area CAUTION Jams in these areas might result in loose toner on the page. If toner gets on clothes or hands, wash them in cold water. (Hot water sets the toner into the fabric.) 1. Carefully grasp the jammed paper by both corners and pull slowly to remove the paper from
  • HP Color LaserJet CM1015/CM1017 | Service Manual - Page 132
    Clear jams from the back of the MFP 1. Open the back cover. 2. Remove any jammed paper. NOTE Pull gently and evenly on the jammed paper to avoid damaging the fuser film. 122 Chapter 6 Troubleshooting ENWW
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    3. Close the back cover. Clear jams from tray 2 or optional tray 3 NOTE Before attempting to clear jams from tray 2 or optional tray 3, remove any jams inside the MFP. 1. Pull tray 2 or optional tray 3 out of the MFP. 2. Carefully grasp the jammed paper by both corners and pull slowly to remove
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    3. Slide the tray into the MFP. 4. Open and close the front door. 124 Chapter 6 Troubleshooting ENWW
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    the cartridge at an angle can damage or break the E-label-reader guide pin. Figure 6-1 E-label-reader guide pin If the E-label-reader guide pin is damaged or broken, the control panel displays a 10.00X supply error. No service parts are available for the E-label assembly, so a whole-unit replacement
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    colors are printed, troubleshoot for a formatter issue. 5. Print a Demo page from the HP ToolboxFX. If the page prints, the problem is with the printer driver. Try printing from the other printer driver. For example, when using the PCL 6 printer driver, print from the HP postscript level 3 printer
  • HP Color LaserJet CM1015/CM1017 | Service Manual - Page 137
    it is color printing or black only. These topics list the typical cause and solution for each of these examples. Problem Print is light or faded. Toner specks appear. Cause Solution The media might not meet HP specifications. Use media that meets HP specifications. One or more print cartridges
  • HP Color LaserJet CM1015/CM1017 | Service Manual - Page 138
    Use media that meets HP specifications. Clean the media guides and the paper path. The toner smears easily when touched. The MFP is not set to print on the type of media on which you want to print. The media might not meet HP specifications. The fuser is damaged. In the printer driver, select the
  • HP Color LaserJet CM1015/CM1017 | Service Manual - Page 139
    . To determine which cartridge has a problem, print the PQ diagnostics page from HP ToolboxFX. Internal parts might have toner on them. The problem typically corrects itself after a few more pages. The paper path might need cleaning. Clean the MFP through HP ToolboxFX. The fuser might be damaged
  • HP Color LaserJet CM1015/CM1017 | Service Manual - Page 140
    paper that is intended for color laser MFPs. An image that appears at the top of the page (in solid black) repeats farther down the page (in a gray field). Software settings might affect image printing. The order of images printed might affect printing. The fuser might be contaminated. In the
  • HP Color LaserJet CM1015/CM1017 | Service Manual - Page 141
    color laser MFPs. The MFP might be operating in excessively humid conditions. Verify that the MFP environment is within humidity specifications. One or more print cartridges might be low. When using non-HP print cartridges, no messages appear on the control panel or in the HP ToolboxFX. Replace
  • HP Color LaserJet CM1015/CM1017 | Service Manual - Page 142
    or extremely dark colors as black. The media might not meet HP specifications. The finish on the printed color page is inconsistent. The media might be too rough. An improper fuser mode is selected. Solution Select Screen Match in the Color tab of the printer driver. Replace print cartridges. If
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    curl Jamming, damage to MFP Problems with feeding Print is skewed (crooked) Cause Solution The paper is too moist, too rough, too heavy or too smooth, or it is embossed or from a faulty paper lot. Verify that the appropriate media type was selected in the printer driver. Try another kind of
  • HP Color LaserJet CM1015/CM1017 | Service Manual - Page 144
    the tips in this section if pages exit the MFP but have nothing printed on them, or when the MFP does not print any pages. Problem Pages print but are totally blank. Pages print very slowly. Cause Solution The sealing tape might still be in the print cartridges. Verify that the sealing tape has
  • HP Color LaserJet CM1015/CM1017 | Service Manual - Page 145
    media is jamming in the MFP. The USB cable might be defective or incorrectly connected. Other devices are running on the computer. Solution See Media handling problems. Clear the jam. ● Disconnect the USB cable at both ends and reconnect it. ● Try printing a job that has printed in the past. ● Try
  • HP Color LaserJet CM1015/CM1017 | Service Manual - Page 146
    scan. Try adjusting the computer monitor settings to use more colors (or levels of gray). Make this adjustment by opening Display in Windows Control Panel. ● Try adjusting the resolution and color settings in the scanner software. The original might have been loaded incorrectly. Verify originals
  • HP Color LaserJet CM1015/CM1017 | Service Manual - Page 147
    in grayscale or black-and-white. See the device software Help for details. A print job or copy job was sent before you tried to scan. If someone sent a print job or copy job before you tried to scan, the scan starts if the scanner is not busy. However, because the printer and scanner share memory
  • HP Color LaserJet CM1015/CM1017 | Service Manual - Page 148
    be Verify the correct resolution and color set incorrectly. settings. The original might be too thin to scan cleanly. On the flatbed scanner, place three sheets of clean paper on top of the original, close the flatbed scanner cover, then re-scan the original. 138 Chapter 6 Troubleshooting ENWW
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    - 1. edge or has margins smaller than those supported by this MFP. Position the original 1/6" away from the top and right edges of the scanner glass. 2. Select Reduce/ Enlarge, and press the navigation arrows to select Full page = 91%, then press Start Black or Start Color ENWW Copy problems 139
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    colored background. Colored HP specifications. One or more print cartridges might be low. Replace any low print cartridges. If the error persists, inspect the print cartridges for defects in the printing area. If the error persists, replace the scanner subassembly. 140 Chapter 6 Troubleshooting
  • HP Color LaserJet CM1015/CM1017 | Service Manual - Page 151
    fluid, or an unwanted substance might be on the flatbed scanner. Clean the MFP. The device settings may be incorrect. Verify that the quality settings are correct on the device control panel. See the device software Help for more information about changing the settings. The device might
  • HP Color LaserJet CM1015/CM1017 | Service Manual - Page 152
    is free of defects, obtain a better-quality original. If the error persists, print a document from the computer. If the printed page is free of unclear text, and if the flatbed glass is clean, replace the scanning assembly. See Removing the scanning assembly. 142 Chapter 6 Troubleshooting ENWW
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    low. Replace any low print cartridges. The proof sheet will not scan correctly. The flatbed scanner glass might be dirty. Clean the flatbed scanner glass. The scanner might not be able to read the photo selections. This feature has been optimized and tested for use with Genuine HP Toner Supplies
  • HP Color LaserJet CM1015/CM1017 | Service Manual - Page 154
    is one that is supported. Scanner did not read proof sheet. The device is using non-HP supplies. This feature has been optimized and tested for use with Genuine HP Toner Supplies (variations in color shading can impact the performance of this feature). Use a software program to print the photo
  • HP Color LaserJet CM1015/CM1017 | Service Manual - Page 155
    Functional tests (SERVICE ONLY) Engine-test print The engine-test print confirms whether the printing function (as performed by the DC controller) is operating correctly. 1. Verify the printer is in Ready mode. 2. Remove the screw from the test-switch cover (1) on the back panel of the MFP, and then
  • HP Color LaserJet CM1015/CM1017 | Service Manual - Page 156
    3. Press the engine-test switch. Figure 6-3 Engine-test switch The MFP prints a one-page test pattern of horizontal lines. Figure 6-4 Test page 146 Chapter 6 Troubleshooting ENWW
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    mode functions (SERVICE ONLY) Cold reset Cold reset is not supported by this MFP. Use the Restore defaults user sees toner specks and dots on the printed page. This process produces pagetoner debris, which should be discarded. 1. Press Menu. 2. Press the navigation arrows to select Service. 3.
  • HP Color LaserJet CM1015/CM1017 | Service Manual - Page 158
    susceptible to toner smearing and dusting so it can be preserved and archived. It essentially sets the default paper type to "Heavy". The default is off. 1. Press Menu. 2. Press the navigation arrows to select Service. 3. Press OK. 4. Press the navigation arrows to select Archive print. 5. Press OK
  • HP Color LaserJet CM1015/CM1017 | Service Manual - Page 159
    Test. 10. Press OK to begin the continuous self-test. Press Cancel to stop the continuous self-test. Scan calibration This feature allows you to re-calibrate the scanner. It does not affect image quality, but it does print out a useful graph for detecting scan problems. ENWW Service mode functions
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    Service Calibrate. 10. Press 300 color copy one at a time. Then the pixels in each line are tested. Finally, the CM1015 control panel displays all 255 characters in screens of 16 characters; the CM1017 control panel displays ????? instead of characters. NOTE If the 2ndary Service 2ndary Service.
  • HP Color LaserJet CM1015/CM1017 | Service Manual - Page 161
    FW version This test displays the date code of the device firmware. NOTE If the 2ndary Service menu is already unlocked, skip to step 4. 1. Press Color calibration This feature allows you to perform manual Color Pane Registration (CPR) and density calibration. ENWW Service mode functions (SERVICE
  • HP Color LaserJet CM1015/CM1017 | Service Manual - Page 162
    color setting. 15. Press OK. Memory cards This feature allows you to enable or disable the photo memory-card slots. NOTE If the 2ndary Service menu is already unlocked, skip to step 4. 1. Press Menu. 2. Press and hold the Left arrow and Cancel buttons simultaneously. 152 Chapter 6 Troubleshooting
  • HP Color LaserJet CM1015/CM1017 | Service Manual - Page 163
    arrows to select Memory Cards. 8. Press OK. 9. Press the navigation arrows to select Enabled or Disabled. 10. Press OK. Cleaning the ETB To clean the ETB, use the following procedure: NOTE If the 2ndary Service menu is already unlocked, skip to step 4. 1. Press Menu. 2. Press and hold the Left arrow
  • HP Color LaserJet CM1015/CM1017 | Service Manual - Page 164
    Service. 6. Press OK. 7. Press the navigation arrows to select Service Reports. 8. Press OK. 9. Press the navigation arrows to select Error Report. 10. Press OK to print the report. HP ToolboxFX HP ToolboxFX is a software application used for problem solving tasks. 154 Chapter 6 Troubleshooting
  • HP Color LaserJet CM1015/CM1017 | Service Manual - Page 165
    HP ToolboxFX in one of these ways: ● On the Windows desktop, double-click the HP ToolboxFX system tray icon or program group entry. ● On the Windows Start menu, click Programs (All Programs in Windows XP), click HP, click HP Color LaserJet CM1015/1017 series, then click HP ToolboxFX. Troubleshooting
  • HP Color LaserJet CM1015/CM1017 | Service Manual - Page 166
    (2.15 inches) 56.6 mm (2.22 inches) 62.8 mm (2.47 inches) 75.4 mm (2.97 inches) Component Developer sleeve Charge roller RS roller Transfer roller ETB rollers Fuser sleeve Pressure roller OPC 156 Chapter 6 Troubleshooting ENWW
  • HP Color LaserJet CM1015/CM1017 | Service Manual - Page 167
    to download firmware and software updates. 1. Go to http://www.hp.com/support/cljCM1015_CM1017. 2. Select Download drivers and software, and then select the appropriate operating system for your computer. 3. Follow the instructions provided on the download pages. ENWW Firmware and software updates
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    158 Chapter 6 Troubleshooting ENWW
  • HP Color LaserJet CM1015/CM1017 | Service Manual - Page 169
    7 Parts and diagrams NOTE In this chapter, part numbers are only listed for available replaceable parts. This section contains the following information. ● Overview ● Assembly locations ● Upper Cover Assembly ● Internal assemblies ● Diagrams ● Alphabetical parts list ● Numerical parts list ENWW
  • HP Color LaserJet CM1015/CM1017 | Service Manual - Page 170
    Replaceable parts Order replacement parts from the following Web site: http://www.partsdirect.hp.com Related documentation and software Documentation and software are available at the following Web sites. Table 7-1 Technical support Web sites HP Customer Care Online Software drivers, support
  • HP Color LaserJet CM1015/CM1017 | Service Manual - Page 171
    Description Replacement printer unit 110V CM1015 (no toner) Replacement printer unit 220V CM1015 (no toner) Replacement printer unit 110V CM1017 (no toner) Replacement printer unit 210V CM1017 (no toner) Replacement W/U 110V CM1015 (with toner) Replacement W/U 220V CM1015 (with toner) Replacement
  • HP Color LaserJet CM1015/CM1017 | Service Manual - Page 172
    Assembly locations Figure 7-1 Assembly locations (1 of 3) 162 Chapter 7 Parts and diagrams ENWW
  • HP Color LaserJet CM1015/CM1017 | Service Manual - Page 173
    Table 7-5 Assembly locations (1 of 3) Ref Description 1 FACE-UP PAPER DELIVERY ASSEMBLY 2 FUSER ASSEMBLY 3 PAPER PICK-UP FEEDER ASSEMBLY Part number Qty RM1-4312-000CN RM1-4310-000CN (110v) or RM1-4313-000CN (220v) RM1-1923-000CN ENWW Assembly locations 163
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    Figure 7-2 Assembly locations (2 of 3) 164 Chapter 7 Parts and diagrams ENWW
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    Table 7-6 Assembly locations (2 of 3) Ref Description UPPER COVER ASSEMBLY MAIN DRIVE ASSEMBLY CASSETTE Part number Qty RM1-4311-000CN RM1-1895-120CN RM1-1916-080CN ENWW Assembly locations 165
  • HP Color LaserJet CM1015/CM1017 | Service Manual - Page 176
    Figure 7-3 Assembly locations (3 of 3) 166 Chapter 7 Parts and diagrams ENWW
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    Table 7-7 Assembly locations (3 of 3) Ref Description Part number Qty ACCESSORY TRAY CASSETTE RM1-1945-000CN ACCESSORY TRAY PAPER PICKUP FEEDER ASSEMBLY Q6459-67902 ENWW Assembly locations 167
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    21 Figure 7-4 External panels and covers 168 Chapter 7 Parts and diagrams ENWW
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    6 ARM, FRONT DOOR, LEFT 7 ARM, FRONT DOOR, RIGHT 8 SHAFT, FRONT DOOR ARM 9 COVER, CASSETTE DUST 10 PLATE, REAR 11 FRONT DOOR ASSEMBLY 12 LID, CONTROLLER 13 RIGHT COVER ASSEMBLY 14 ROLLER, FACE-UP 15 TRAY, FACE-UP 16 SCREW, TAPPING, TRUSS HEAD M4x10 17 SCREW RS, M3x8 18 COVER
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    Upper Cover Assembly 2 3 1 Figure 7-5 Upper cover assembly 170 Chapter 7 Parts and diagrams ENWW
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    Table 7-9 Upper cover assembly Ref Description UPPER COVER ASSEMBLY 1 COVER, UPPER, LEFT 2 COVER, CABLE 3 COVER, UPPER, RIGHT Part number Qty RM1-4311-000CN RC2-1664-000CN RC2-1665-000CN RC2-1663-000CN ENWW Upper Cover Assembly 171
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    Internal assemblies Figure 7-6 Internal components (1 of 3) 172 Chapter 7 Parts and diagrams ENWW
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    Table 7-10 Internal components (1 of 3) Ref Description FERRITE BEAD (FORMATTER AREA) FERRITE BEAD (COLUMN AREA) 20 COVER, CABLE, UNIT Part number Qty 9170-2083 9170-2120 RC1-5147-000CN 1 ENWW Internal assemblies 173
  • HP Color LaserJet CM1015/CM1017 | Service Manual - Page 184
    Figure 7-7 Internal components (2 of 3) 174 Chapter 7 Parts and diagrams ENWW
  • HP Color LaserJet CM1015/CM1017 | Service Manual - Page 185
    Table 7-11 Internal components (2 of 3) Ref Description 14 CAM, LEFT 17 CAM, HINGE, RIGHT 34 ELECT.TRANSPORT BELT ASSEMBLY Part number Qty RC1-5249-000CN 1 RC1-5311-000CN 1 RM1-1885-020CN 1 ENWW Internal assemblies 175
  • HP Color LaserJet CM1015/CM1017 | Service Manual - Page 186
    Figure 7-8 Internal components (3 of 3) 176 Chapter 7 Parts and diagrams ENWW
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    Table 7-12 Internal components (3 of 3) Ref Description FORMATTER (CM1015) FORMATTER (CM1017) FLAT FLEX CABLE - DCC FORMATTER 16 DC CONTROLLER PCB ASSEMBLY Part number Qty CB394-67902 CB395-67902 Q6456-60101 RM1-4366-000CN 1 ENWW Internal assemblies 177
  • HP Color LaserJet CM1015/CM1017 | Service Manual - Page 188
    Figure 7-9 Cassette 178 Chapter 7 Parts and diagrams ENWW
  • HP Color LaserJet CM1015/CM1017 | Service Manual - Page 189
    Table 7-13 Cassette Ref Description CASSETTE 25 SEPARATION ASSEMBLY Part number Qty RM1-1916-080CN 1 RM1-1922-000CN 1 ENWW Internal assemblies 179
  • HP Color LaserJet CM1015/CM1017 | Service Manual - Page 190
    Figure 7-10 Paper pick-up feeder assembly (tray 2) 180 Chapter 7 Parts and diagrams ENWW
  • HP Color LaserJet CM1015/CM1017 | Service Manual - Page 191
    Table 7-14 Paper pick-up feeder assembly (tray 2) Ref Description PAPER PICK-UP FEEDER ASSEMBLY 17 ROLLER, PAPER PICK-UP Part number Qty RM1-1928-030CN 1 RC1-5440-000CN 1 ENWW Internal assemblies 181
  • HP Color LaserJet CM1015/CM1017 | Service Manual - Page 192
    Figure 7-11 Paper pick-up feeder assembly (tray 3) 182 Chapter 7 Parts and diagrams ENWW
  • HP Color LaserJet CM1015/CM1017 | Service Manual - Page 193
    Table 7-15 Paper pickup feeder assembly (Tray 3) Ref Description 13 ROLLER, PAPER PICK-UP Part number Qty RC1-5440-000CN 1 ENWW Internal assemblies 183
  • HP Color LaserJet CM1015/CM1017 | Service Manual - Page 194
    Figure 7-12 Face-up paper delivery assembly 184 Chapter 7 Parts and diagrams ENWW
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    Table 7-16 Face-up paper delivery assembly Ref Description FACE-UP PAPER DELIVERY ASSEMBLY Part number Qty RM1-4312-000CN ENWW Internal assemblies 185
  • HP Color LaserJet CM1015/CM1017 | Service Manual - Page 196
    Figure 7-13 Memory-card reader assembly 186 Chapter 7 Parts and diagrams ENWW
  • HP Color LaserJet CM1015/CM1017 | Service Manual - Page 197
    Table 7-17 Memory-card reader assembly Ref Description MEMORY-CARD READER ASSEMBLY FLAT FLEX CABLE, MEMORY-CARD ASSEMBLY Part number Qty Q7821-67901 (CM1017 only) CB394-60104 ENWW Internal assemblies 187
  • HP Color LaserJet CM1015/CM1017 | Service Manual - Page 198
    Figure 7-14 Scanner assembly 188 Chapter 7 Parts and diagrams ENWW
  • HP Color LaserJet CM1015/CM1017 | Service Manual - Page 199
    SCANNER ASSEMBLY (CM1015) SCANNER ASSEMBLY (CM1017) 1 CONTROL-PANEL ASSEMBLY LCD (CM1015) 2 CONTROL-PANEL ASSEMBLY GCD (CM1017) 3 BEZEL, CONTROL PANEL LCD EN (CM1015) 3 BEZEL, CONTROL PANEL LCD ES (CM1015) 3 BEZEL, CONTROL PANEL LCD PT (CM1015) 3 BEZEL, CONTROL PANEL LCD DE (CM1015
  • HP Color LaserJet CM1015/CM1017 | Service Manual - Page 200
    -40026 1 4 BEZEL, CONTROL PANEL GCD ZHCN (CM1017) CB395-40027 1 4 BEZEL, CONTROL PANEL GCD TH (CM1017) CB395-40028 1 4 BEZEL, CONTROL PANEL GCD VI (CM1017) CB395-40029 1 5 SCANNER LID CB394-60106 1 190 Chapter 7 Parts and diagrams ENWW
  • HP Color LaserJet CM1015/CM1017 | Service Manual - Page 201
    ENWW Internal assemblies 191
  • HP Color LaserJet CM1015/CM1017 | Service Manual - Page 202
    Diagrams Figure 7-15 General circuit diagram 192 Chapter 7 Parts and diagrams ENWW
  • HP Color LaserJet CM1015/CM1017 | Service Manual - Page 203
    on page 169 Scanner assembly on page 189 Scanner assembly on page 189 Scanner assembly on page 189 Scanner assembly on page 189 Scanner assembly on page 189 Scanner assembly on page 189 Scanner assembly on page 189 Scanner assembly on page 189 Scanner assembly on page 189 Scanner assembly on page
  • HP Color LaserJet CM1015/CM1017 | Service Manual - Page 204
    Table and page Scanner assembly on page 189 Scanner assembly on page 189 Scanner assembly on page 189 Scanner assembly on page 189 Scanner assembly on page 189 Scanner assembly on page 189 Scanner assembly on page 189 Scanner assembly on page 189 Scanner assembly on page 189 Scanner assembly on page
  • HP Color LaserJet CM1015/CM1017 | Service Manual - Page 205
    ASSEMBLY GCD (CM1017) CONTROL-PANEL ASSEMBLY LCD (CM1015) COVER, CABLE COVER, CABLE, UNIT COVER, CASSETTE DUST COVER, CASSETTE RIGHT locations (2 of 3) on page 165 Cassette on page 179 Scanner assembly on page 189 Scanner assembly on page 189 Upper cover assembly on page 171 Internal components
  • HP Color LaserJet CM1015/CM1017 | Service Manual - Page 206
    -UP PAPER DELIVERY ASSEMBLY FERRITE BEAD (COLUMN AREA) FERRITE BEAD (FORMATTER AREA) FLAT FLEX CABLE - DCC FORMATTER FLAT FLEX CABLE, MEMORY-CARD ASSEMBLY FORMATTER (CM1015) FORMATTER (CM1017) FRONT DOOR ASSEMBLY FUSER ASSEMBLY LEVER, LINK LID, CONTROLLER Part number Table and page RC2-1691-000CN
  • HP Color LaserJet CM1015/CM1017 | Service Manual - Page 207
    FACE-UP ROLLER, PAPER PICK-UP ROLLER, PAPER PICK-UP SCANNER ASSEMBLY (CM1015) SCANNER ASSEMBLY (CM1017) SCANNER LID SCREW RS, M3x8 SCREW, TAPPING, TRUSS HEAD M4x10 SEPARATION ASSEMBLY SHAFT, FRONT DOOR ARM SHEET, LEFT PANEL, LOWER TRAY, FACE-UP UPPER COVER ASSEMBLY Part number Table and page RM1
  • HP Color LaserJet CM1015/CM1017 | Service Manual - Page 208
    Table 7-19 Alphabetical parts list (continued) Description UPPER COVER ASSEMBLY UPPER COVER ASSEMBLY Part number RM1-4311-000CN RM1-4311-000CN Table and page External panels and covers on page 169 Upper cover assembly on page 171 198 Chapter 7 Parts and diagrams ENWW
  • HP Color LaserJet CM1015/CM1017 | Service Manual - Page 209
    PANEL LCD EL (CM1015) ENWW Table and page Internal components (1 of 3) on page 173 Internal components (1 of 3) on page 173 Scanner assembly on page 189 Scanner assembly on page 189 Scanner assembly on page 189 Scanner assembly on page 189 Scanner assembly on page 189 Scanner assembly on page 189
  • HP Color LaserJet CM1015/CM1017 | Service Manual - Page 210
    ) CB394-40038 BEZEL, CONTROL PANEL LCD VI (CM1015) CB394-60101 CONTROL-PANEL ASSEMBLY LCD (CM1015) CB394-60106 SCANNER LID CB394-60104 FLAT FLEX CABLE, MEMORY-CARD ASSEMBLY CB394-67901 SCANNER ASSEMBLY (CM1015) CB394-67902 FORMATTER (CM1015) CB395-40005 BEZEL, CONTROL PANEL GCD EN
  • HP Color LaserJet CM1015/CM1017 | Service Manual - Page 211
    COVER Q6456-60101 FLAT FLEX CABLE - DCC FORMATTER Q6459-67902 ACCESSORY TRAY PAPER PICKUP FEEDER ASSEMBLY Q7821-67901 (CM1017 MEMORY-CARD READER ASSEMBLY only) Table and page Scanner assembly on page 189 Scanner assembly on page 189 Scanner assembly on page 189 Scanner assembly on page 189
  • HP Color LaserJet CM1015/CM1017 | Service Manual - Page 212
    COVER) RC2-1663-000CN COVER, UPPER, RIGHT RC2-1664-000CN COVER, UPPER, LEFT RC2-1665-000CN COVER, CABLE RC2-1671-000CN TRAY, FACE-UP RC2-1672-000CN COVER, FACE-DOWN RC2-1675-000CN COVER, FACE-UP, REAR RC2-1682-000CN ROLLER, FACE-UP RC2-1687-000CN PLATE,
  • HP Color LaserJet CM1015/CM1017 | Service Manual - Page 213
    000CN CASSETTE SEPARATION ASSEMBLY PAPER PICK-UP FEEDER ASSEMBLY RM1-1928-030CN PAPER PICK-UP FEEDER ASSEMBLY RM1-1945-000CN ACCESSORY TRAY CASSETTE RM1-4310-000CN FUSER ASSEMBLY (110v) or RM1-4313-000CN (220v) RM1-4311-000CN UPPER COVER ASSEMBLY RM1-4311-000CN UPPER COVER ASSEMBLY RM1
  • HP Color LaserJet CM1015/CM1017 | Service Manual - Page 214
    204 Chapter 7 Parts and diagrams ENWW
  • HP Color LaserJet CM1015/CM1017 | Service Manual - Page 215
    A Specifications This section contains information about MFP specifications. ● Multifunction peripheral (MFP) specifications ENWW 205
  • HP Color LaserJet CM1015/CM1017 | Service Manual - Page 216
    open input tray to back of device 790 mm 31.1 in 790 mm 31.1 in Device width at the scanner 437 mm 437 mm 17.25 in 17.25 in 1 Only dimensional difference between HP Color LaserJet CM1015 MFP and HP Color LaserJet CM1017 MFP. Table A-2 Supplies specifications Print-cartridge life (based
  • HP Color LaserJet CM1015/CM1017 | Service Manual - Page 217
    model Printing (Color)2 Printing (Black and White)2 Copying2 Ready2 PowerSave Off HP Color LaserJet CM1015 MFP 200 W 190 W 150 W 18 W 18 W 0 W HP Color LaserJet CM1017 MFP 200 W 190 W 150 W 18 W 18 W 0 W 1 Values subject to change, see http://www.hp.com/support/cljCM1015_1017
  • HP Color LaserJet CM1015/CM1017 | Service Manual - Page 218
    are subject to change. See http://www.hp.com/support/cljCM1015_CM1017 for current information. 2 Configuration tested: HP Color LaserJet CM1017 MFP, continuous monochrome printing on A4 paper at 8 PPM. 3 HP Color LaserJet CM1015 MFP and HP Color LaserJet CM1017 MFP speed is 8 PPM Letter and A4 size
  • HP Color LaserJet CM1015/CM1017 | Service Manual - Page 219
    B Service and support ENWW 209
  • HP Color LaserJet CM1015/CM1017 | Service Manual - Page 220
    Hewlett-Packard limited warranty statement HP PRODUCT HP Color LaserJet CM1015/CM1017 MFP DURATION OF LIMITED WARRANTY 1 year, Limited Warranty HP warrants to you, the end-user customer, that HP hardware and accessories will be free from defects in materials and workmanship after the date of
  • HP Color LaserJet CM1015/CM1017 | Service Manual - Page 221
    specifications for the MFP product or (c) exhibit wear from ordinary use. To obtain warranty service, please return the product to place of purchase (with a written description of the problem and print samples) or contact HP Customer Support. At HP's option, HP will either replace products that
  • HP Color LaserJet CM1015/CM1017 | Service Manual - Page 222
    : Updated HP MFP software, product and support information, and printer drivers in several languages can be obtained from http://www.hp.com/support/cljCM1015_CM1017. (The site is in English.) Online troubleshooting tools HP Instant Support Professional Edition (ISPE) is a suite of Web-based problem
  • HP Color LaserJet CM1015/CM1017 | Service Manual - Page 223
    of the standard warranty. Support services vary by location. For most MFPs HP offers both inwarranty and post-warranty HP Care Pack Services and Service Agreements. To identify service and support options for this MFP go to http://www.hpexpress-services.com/10467a and type the MFP model number. In
  • HP Color LaserJet CM1015/CM1017 | Service Manual - Page 224
    214 Appendix B Service and support ENWW
  • HP Color LaserJet CM1015/CM1017 | Service Manual - Page 225
    C Regulatory information This section contains the following information: ● Introduction ● FCC regulations ● Environmental Product Stewardship program ● Declaration of conformity ● Country/region-specific safety statements ENWW 215
  • HP Color LaserJet CM1015/CM1017 | Service Manual - Page 226
    Introduction This section contains the following regulatory information: ● FCC regulations on page 217 ● Environmental Product Stewardship program on page 218 ● Service and support on page 209 ● Declaration of conformity on page 221 ● Laser safety statement on page 222 ● Canadian DOC statement on
  • HP Color LaserJet CM1015/CM1017 | Service Manual - Page 227
    installed and used in accordance with the instructions, it can cause harmful interference to try to correct the interference by one or more of the following measures: MFP that are not expressly approved by HP could void the user's authority to operate this equipment. Use of a shielded interface cable
  • HP Color LaserJet CM1015/CM1017 | Service Manual - Page 228
    two-sided printing) and N-up printing (multiple pages printed on one page) HP LaserJet printing supplies It is easy to return and recycle your empty HP LaserJet print cartridges-free of charge-with HP Planet Partners. HP is committed to providing inventive, high-quality products and services
  • HP Color LaserJet CM1015/CM1017 | Service Manual - Page 229
    is capable of using recycled papers, when the paper meets the guidelines outlined in the HP LaserJet Printer Family Print Media Guide. Go to http://www.hp.com/support/ljpaperguide to download this guide in PDF format. This product is suitable for the use of recycled paper according to EN12281
  • HP Color LaserJet CM1015/CM1017 | Service Manual - Page 230
    will help to toner, can be obtained by contacting the HP Web site at http://www.hp.com/go/msds or http://www.hp.com/ hpinfo/community/environment/productinfo/safety. Extended warranty HP Care Pack provides coverage for the HP hardware product and all HP HP Customer Care Service and HP Customer Support
  • HP Color LaserJet CM1015/CM1017 | Service Manual - Page 231
    -1021, USA declares, that the product Product Name: Regulatory Model Number3): HP LaserJet CM 1015/1017 BOISB-0409-03 Product Options: Toner Cartridges: Including: Q6459A -Optional 250-Sheet Input Tray All Q6000A, Q6001A, Q6002A, Q6003A conforms to the following Product Specifications: Safety
  • HP Color LaserJet CM1015/CM1017 | Service Manual - Page 232
    since August 1, 1976. Compliance is mandatory for products marketed in the United States. The MFP is certified as a "Class 1" laser product under the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard according to the Radiation Control for Health and Safety Act of
  • HP Color LaserJet CM1015/CM1017 | Service Manual - Page 233
    Japanese Power Cord Statement Please use the attached power cord. The attached power cord is not allowed to use with other product. ENWW Country/region-specific safety statements 223
  • HP Color LaserJet CM1015/CM1017 | Service Manual - Page 234
    än i bruksanvisning specificerats, kan användaren utsättas för osynlig laserstrålning, som överskrider gränsen för laserklass 1. HUOLTO HP Color LaserJet CM1015/CM1017 MFP -kirjoittimen sisällä ei ole käyttäjän huollettavissa olevia kohteita. Laitteen saa avata ja huoltaa ainoastaan sen huoltamiseen
  • HP Color LaserJet CM1015/CM1017 | Service Manual - Page 235
    Button test 151 C cables USB, resolve problems 135 calibrating printer 59 Calibration, color 151 Calibration, scan 149 cardstock specifications 10 cartridges HP fraud hotline 26 life expectancy 24 recycling 218 replacing 25, 66 status page, printing 31 status, viewing with HP ToolboxFX 36 storage
  • HP Color LaserJet CM1015/CM1017 | Service Manual - Page 236
    solenoid 54 loose toner, resolve problems 128 M Macintosh drivers 8 features supported 8 scan driver 8 Macintosh Installer operating systems supported 8 Magenta cartridge life expectancy 24 mailing labels specifications 10 maintenance agreements 213, 220 replacing print cartridges 24 Material Safety
  • HP Color LaserJet CM1015/CM1017 | Service Manual - Page 237
    14 printer- drivers operating systems supported 8 printing resolve problems 134, 135 procedure pre-service 63 Q quality HP ToolboxFX settings 39 print, resolve problems 126 scans, resolve problems 136 specifications 3 R rear output door features 3 recycling plastics 218 print cartridges 218
  • HP Color LaserJet CM1015/CM1017 | Service Manual - Page 238
    toner, resolve problems 128 SNMP 44 software HP ToolboxFX 35 operating systems supported 8 ordering 160 updates 157 solenoid 54 space requirements 14 special media specifications 10 special pages, printing 30 specifications environmental 207 Material Safety Data Sheet 220 MFP 206 MFP features
  • HP Color LaserJet CM1015/CM1017 | Service Manual - Page 239
    customer support 212 HP Printing Supplies Returns and Recycling Program 219 Material Safety Data Sheet 220 white or faded stripes 140 Windows scan driver 8 Versions supported 8 wrinkles, resolve problems 130 Y Yellow cartridge life expectancy 24 U unpack checklist 106 updates software and firmware
  • HP Color LaserJet CM1015/CM1017 | Service Manual - Page 240
    230 Index ENWW
  • HP Color LaserJet CM1015/CM1017 | Service Manual - Page 241
  • HP Color LaserJet CM1015/CM1017 | Service Manual - Page 242
    © 2006 Hewlett-Packard Development Company, L.P. www.hp.com *CB394-90930* *CB394-90930* CB394-90930
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HP Color LaserJet CM1015/CM1017 MFP
Service Manual