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HP Color LaserJet CM1015/CM1017 Service Manual - Page 17

CAUTION, Doing so can damage the MFP, adversely affecting print quality.

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2 Magenta cartridge 3 Cyan cartridge 4 Yellow cartridge 5 Black cartridge CAUTION Do not place anything on the transfer belt located on the inside of the front door. Doing so can damage the MFP, adversely affecting print quality. ENWW Walkaround 7

Section	Page
Product information	11
HP Color LaserJet CM1015/1017 MFP configurations	12
HP Color LaserJet CM1015/1017 MFP features	13
Walkaround	15
Software	18
Software and supported operating systems	18
Media specifications	19
Media supported on this MFP	19
Select print media	20
Media that can damage the printer	21
Media to avoid	21
Installation	23
Site preparation	24
Operating environment	24
Minimum system requirements	25
Requirements for PC systems	25
Requirements for Macintosh systems	25
Package contents	26
Installing optional tray 3	27
Installing memory DIMMs	28
Managing and maintenance	33
Managing supplies	34
Life expectancies of supplies	34
Check and order supplies	34
Check supply status and order using the control panel	34
Check and order supplies using HP ToolboxFX	34
Check and order supplies using HP Solution Center	34
Storing supplies	35
Replacing and recycling supplies	35
HP policy on non-HP supplies	35
Reset the MFP for non-HP supplies	35
HP anti-counterfeit supplies Web site	36
Cleaning the MFP	37
Clean the paper path using HP ToolboxFX	37
Clean the scanner glass	37
Calibrating the MFP	39
Calibrate the MFP from the front control panel.	39
Calibrate the MFP from HP ToolboxFX	39
Management tools	40
Special pages	40
Demo page	40
Configuration page	40
Supplies Status page	41
Networking page (CM1017 only)	42
Fonts pages	43
Usage page	44
Service page	44
Menu map	44
HP ToolboxFX	45
Open HP ToolboxFX	45
Status	46
Event log	46
Alerts	47
Set up status alerts	47
Set up e-mail alerts	47
Help	47
System settings	48
Device information	48
Paper handling	49
Print quality	49
Print density	49
Paper types	50
System setup	50
Service	50
Device Polling Page	50
Print Settings	50
Printing	51
PCL5c	51
PostScript	51
Memory card (HP Color LaserJet CM1017 MFP only)	51
Network settings	51
Other links found in HP ToolboxFX	52
Embedded Web server	52
Open the embedded Web server	53
Status tab	53
System tab	53
Print tab	54
Networking tab	54
Operational theory	55
Engine control system	56
Basic sequence of operation	56
Power-on sequence	57
Motors and fans	57
Main-motor failure detection (59.x errors)	58
Fan motor failure detection	58
Image formation system	59
Pickup and feed system	60
Manual feed slot pickup mechanism	61
Paper feed mechanism	62
Skew correction by the registration shutter	62
Jam detection	63
Printed circuit assembly locations	63
250-sheet tray solenoid and printed circuit locations	64
Scanner system	66
Scanner power-on sequence of events	66
Copy or scan-to-computer sequence of events	67
Service-only tools	68
General timing chart	68
Printer calibration	69
Removal and replacement	71
Overview	72
Service approach	73
Pre-service procedures	73
Post-repair tests	73
Removal and replacement procedures	75
Print cartridge replacement	76
ETB removal and replacement	79
Scanner removal and replacement	88
Face-up mechanism removal and replacement	90
Upper-cover assembly removal and replacement	92
Side cover removal and replacement	92
Fuser removal and replacement	94
Formatter removal and replacement	100
DC controller removal and replacement	102
Separation assembly removal and replacement	105
Paper-pickup roller removal and replacement	106
Control panel removal and replacement	109
Memory-card assembly removal and replacement (HP Color LaserJet CM1017 MFP only)	110
Memory-card-reader cover removal and replacement	112
Scanner lid removal and replacement	113
Troubleshooting	115
Unpack/power-on checklist	116
Control-panel messages	118
Clearing jams	128
Where to look for jams	128
Clear jams from inside the MFP	129
Clear jams from tray output area	131
Clear jams from the back of the MFP	132
Clear jams from tray 2 or optional tray 3	133
E-Label-reader guide pin damage	135
Print problems	136
Print-quality problems	136
Identifying and correcting print defects	136
Print-quality checklist	136
General print-quality issues	137
Solve issues with printing color documents	141
Media-handling problems	142
Print-media guidelines	142
Solve print-media problems	143
Performance problems	144
Scan problems	146
Copy problems	149
Memory-card problems	153
Functional tests (SERVICE ONLY)	155
Engine-test print	155
Service mode functions (SERVICE ONLY)	157
Cold reset	157
Restore defaults	157
Cleaning mode	157
USB speed	157
Less paper curl	158
Archive print	158
NVRAM initialization	158
Continuous self-test	159
Scan calibration	159
Display test	160
Control-panel button test	161
Show FW version	161
Color calibration	161
Memory cards	162
Cleaning the ETB	163
Troubleshooting tools	164
Device pages	164
Demo page	164
Configuration page	164
Supplies Status page	164
Error report	164
HP ToolboxFX	164
View HP ToolboxFX	165
Troubleshooting tab	165
Repetitive-image-defect ruler	166
Firmware and software updates	167
Parts and diagrams	169
Overview	170
Assembly locations	172
Upper Cover Assembly	180
Internal assemblies	182
Diagrams	202
Alphabetical parts list	203
Numerical parts list	209
Specifications	215
Multifunction peripheral (MFP) specifications	216
Service and support	219
Hewlett-Packard limited warranty statement	220
Print cartridge limited warranty statement	221
HP customer care	222
Availability of support and service	223
HP Care Pack™ Services and Service Agreements	223
Regulatory information	225
Introduction	226
FCC regulations	227
Environmental Product Stewardship program	228
Protecting the environment	228
Ozone production	228
Power consumption	228
HP LaserJet printing supplies	228
Disposal of waste equipment by users in private households in the European Union	230
Material safety data sheet	230
Declaration of conformity	231
Country/region-specific safety statements	232
Laser safety statement	232
Canadian DOC statement	232
Korean EMI statement	232
VCCI statement (Japan)	232
Japanese Power Cord Statement	233
Finnish laser statement	234