HP Color LaserJet CM1015/CM1017 Service Manual - Page 145

The device might not share a USB, Other devices are running on

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Problem Pages did not print. Cause The MFP might not be pulling media correctly. The media is jamming in the MFP. The USB cable might be defective or incorrectly connected. Other devices are running on the computer. Solution See Media handling problems. Clear the jam. ● Disconnect the USB cable at both ends and reconnect it. ● Try printing a job that has printed in the past. ● Try using a different USB cable. The device might not share a USB port. When there is an external hard drive or network switchbox connected to the same port as the MFP, the other device might be interfering. To connect and use the MFP, disconnect the other device or use two USB ports on the computer. ENWW Print problems 135

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Problem
Cause
Solution
Pages did not print.
The MFP might not be pulling media
correctly.
See
Media handling problems
.
The media is jamming in the MFP.
Clear the jam.
The USB cable might be defective or
incorrectly connected.
●
Disconnect the USB cable at both
ends and reconnect it.
●
Try printing a job that has printed
in the past.
●
Try using a different USB cable.
Other devices are running on the
computer.
The device might not share a USB
port. When there is an external hard
drive or network switchbox connected
to the same port as the MFP, the other
device might be interfering. To connect
and use the MFP, disconnect the other
device or use two USB ports on the
computer.
ENWW
Print problems
135