HP Color LaserJet Enterprise Flow MFP X677z User Guide - Page 150
Experiencing frequent or recurring paper jams?, 31.13.yz jam error in the document feeder
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Experiencing frequent or recurring paper jams? To reduce the number of paper jams, try these solutions. 1. Use only paper that meets HP specifications for this printer. 2. Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a different package. 3. Use paper that has not previously been printed or copied on. 4. Make sure the tray is not overfilled. If it is, remove the entire stack of paper from the tray, straighten the stack, and then return some of the paper to the tray. 5. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides so they are touching the paper stack without bending it. 6. Make sure that the tray is fully inserted in the printer. 7. If you are printing on heavy, embossed, or perforated paper, use the manual feed feature and feed sheets one at a time. 8. Open the Trays menu on the printer control panel. Verify that the tray is configured correctly for the paper type and size. 9. Make sure the printing environment is within recommended specifications. 31.13.yz jam error in the document feeder The following information describes how to clear paper jams in the document feeder. When a jam occurs, the control panel displays an animation that assists in clearing the jam. In addition to the instructions provided below NOTE: The printer model referenced in this video might be different from your printer model, but the steps to clear the jam are the same. Recommended action for customers When a jam occurs, the control panel displays a message and an animation that assists in clearing the jam. ● 31.13.01 Jam in document feeder ● 31.13.02 Jam in document feeder ● 31.13.13 Jam in document feeder Experiencing frequent or recurring paper jams? 139