HP D5259A Reference Guide - CRT Monitors 5500, v72, mx704, 7500, 7550, 9500 - - Page 20

Using the Worldwide Web, Preparing to Call Technical Support

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Troubleshooting Using the Worldwide Web Before contacting customer services, refer to the support Web site at: http://www.hp.com/support. Preparing to Call Technical Support If you cannot solve a problem using the troubleshooting tips in this section, you may need to call technical support. Have the following information available when you call: The monitor Monitor model number Serial number for the monitor Purchase date on the invoice Conditions under which the problem occurred Error messages received Hardware configuration Hardware and software you are using A-2 Reference Guide

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Troubleshooting
Using the Worldwide Web
Before contacting customer services, refer to the support Web
Preparing to Call Technical Support
If you cannot solve a problem using the troubleshooting tips in
this section, you may need to call technical support. Have the
following information available when you call:
The monitor
Monitor model number
Serial number for the monitor
Purchase date on the invoice
Conditions under which the problem occurred
Error messages received
Hardware configuration
Hardware and software you are using
A-2
Reference Guide