HP Dc5700 Testing on HP Business Desktop PCs - Page 9

Observations during Testing The result of this exhaustive testing is a detailed list of observations made by test engineers. The observations are reported when the behavior of the PC is different than what is expected, based on design specifications, product requirements, and an understanding of customer needs. These observations are reviewed by the responsible HP staff and management team using robust database tools and tracking processes, then HP determines the disposition for each observation. After development is complete and the product is shipped to the end user, customer satisfaction is closely monitored and customer-reported problems, requests, and comments are tracked. HP attempts to resolve customer issues, and information is fed back to the development and test teams, thus completing this closed-loop process. In this way, we help ensure that the Total Customer Experience (TCE) is continuously improving. On-going Qualifications Testing does not stop after a new Business Desktop product completes initial testing and the new Business Desktop computer is shipped. Rather, testing continues throughout the product lifecycle to incorporate product updates including BIOS, module HW and SW, along with customer support feedback. Additionally, test process improvements are constantly folded into the on-going qualification process. 9