HP Dc7700 Troubleshooting Guide - Page 41
Solving Network Problems continued, Table 2-12 - network drivers
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Table 2-12 Solving Network Problems (continued) Network status link light never flashes. NOTE: The network status light is supposed to flash when there is network activity. Cause No active network is detected. Network controller is not set up properly. Network controller is disabled. Network driver is not properly loaded. System cannot autosense the network. Solution Check cabling and network equipment for proper connection. Check for the device status within Windows, such as Device Manager for driver load and the Network Connections applet within Windows for link status. 1. Run Computer Setup and enable network controller. 2. Enable the network controller in the operating system via Device Manager. Reinstall network drivers. See the Network & Internet Communications Guide on the Documentation and Diagnostics CD. Disable auto-sensing capabilities and force the system into the correct operating mode. See the Network & Internet Communications Guide on the Documentation and Diagnostics CD. Diagnostics reports a failure. Cause Solution The cable is not securely connected. Ensure that the cable is securely attached to the network connector and that the other end of the cable is securely attached to the correct device. The cable is attached to the incorrect connector. Ensure that the cable is attached to the correct connector. There is a problem with the cable or a device at the other end Ensure that the cable and device at the other end are operating of the cable. correctly. Network controller interrupt is shared with an expansion board. Under the Computer Setup Advanced menu, change the resource settings for the board. The network controller is defective. Contact an authorized service provider. Diagnostics passes, but the computer does not communicate with the network. Cause Solution Network drivers are not loaded, or driver parameters do not Make sure the network drivers are loaded and that the driver match current configuration. parameters match the configuration of the network controller. Make sure the correct network client and protocol is installed. The network controller is not configured for this computer. Select the Network icon in the Control Panel and configure the network controller. ENWW Solving Network Problems 35