13
Maintaining the printer
.............................................................................................................................
123
Check printer status
.........................................................................................................................
124
Clean the exterior of the printer
........................................................................................................
124
Maintain the ink cartridges
...............................................................................................................
124
Move or store the printer
..................................................................................................................
124
Update the firmware
.........................................................................................................................
125
Update the software
.........................................................................................................................
126
Printer maintenance kits
...................................................................................................................
126
Secure Disk Erase
............................................................................................................................
126
14
Accessories
...............................................................................................................................................
128
How to order supplies and accessories
............................................................................................
129
Introduction to the accessories
.........................................................................................................
133
15
Troubleshooting paper issues
.................................................................................................................
135
The paper cannot be loaded successfully
........................................................................................
136
The paper type is not in the driver
....................................................................................................
137
The printer printed on the wrong paper type
....................................................................................
139
An “on hold for paper” message (T1200 series only)
.......................................................................
139
The roll paper will not advance
.........................................................................................................
140
The paper has jammed
....................................................................................................................
141
A strip stays on the output tray and generates jams
........................................................................
143
The printer displays out of paper when paper is available
...............................................................
144
Prints do not fall neatly into the basket
.............................................................................................
144
The sheet stays in the printer when the print has been completed
..................................................
144
The paper is cut when the print has been completed
.......................................................................
144
The cutter does not cut well
.............................................................................................................
144
The roll is loose on the spindle
.........................................................................................................
144
Recalibrate the paper advance
........................................................................................................
145
16
Troubleshooting print-quality issues
......................................................................................................
147
General advice
.................................................................................................................................
148
Print quality troubleshooting wizard
..................................................................................................
148
Horizontal lines across the image (banding)
....................................................................................
149
Lines are too thick, too thin or missing
.............................................................................................
150
Lines appear stepped or jagged
.......................................................................................................
150
Lines print double or in the wrong colors
..........................................................................................
151
Lines are discontinuous
....................................................................................................................
152
Lines are blurred
..............................................................................................................................
152
Line lengths are inaccurate
..............................................................................................................
153
The whole image is blurry or grainy
.................................................................................................
153
The paper is not flat
..........................................................................................................................
154
The print is scuffed or scratched
......................................................................................................
154
Ink marks on the paper
.....................................................................................................................
155
Black ink comes off when you touch the print
..................................................................................
156
Edges of objects are stepped or not sharp
.......................................................................................
156
vi
ENWW