Edges of objects are darker than expected
......................................................................................
156
Horizontal lines at the end of a cut sheet print
.................................................................................
156
Vertical lines of different colors
........................................................................................................
157
White spots on the print
....................................................................................................................
157
Colors are inaccurate
.......................................................................................................................
157
Colors are fading
..............................................................................................................................
158
The image is incomplete (clipped at the bottom)
..............................................................................
158
The image is clipped
........................................................................................................................
158
Some objects are missing from the printed image
...........................................................................
159
A PDF file is clipped or objects are missing
.....................................................................................
160
The Image Diagnostics Print
............................................................................................................
160
If you still have a problem
.................................................................................................................
162
17
Troubleshooting ink cartridge and printhead issues
............................................................................
163
Cannot insert an ink cartridge
..........................................................................................................
164
Ink cartridge status messages
..........................................................................................................
164
Cannot insert a printhead
.................................................................................................................
164
The front-panel display recommends reseating or replacing a printhead
........................................
164
Clean the printheads
........................................................................................................................
165
Clean the printhead drop detector
....................................................................................................
165
Align the printheads
..........................................................................................................................
168
Printhead status messages
..............................................................................................................
170
18
Troubleshooting general printer issues
.................................................................................................
171
The printer will not start
....................................................................................................................
172
The printer does not print
.................................................................................................................
172
The printer seems slow
....................................................................................................................
173
Communication failures between computer and printer
...................................................................
173
Cannot access the HP Utility
............................................................................................................
174
Cannot access the Embedded Web Server
.....................................................................................
174
Automatic file system check
.............................................................................................................
174
An AutoCAD 2000 memory allocation error
.....................................................................................
175
No output when printing from Microsoft Visio 2003
..........................................................................
175
Unavailable driver features when printing from QuarkXpress
..........................................................
175
Printer alerts
.....................................................................................................................................
176
19
Front-panel error messages
....................................................................................................................
177
20
HP Customer Care
....................................................................................................................................
179
Introduction
.......................................................................................................................................
180
HP Professional Services
.................................................................................................................
180
HP Instant Support
...........................................................................................................................
181
HP Proactive Support
.......................................................................................................................
181
Contact HP Support
.........................................................................................................................
182
ENWW
vii