HP Designjet 5000 Service Manual
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- HP Designjet 5000 | Service Manual - Page 1
HP DesignJet 5000 Series Large-Format Printers Service Manual - HP Designjet 5000 | Service Manual - Page 2
Hewlett-Packard shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material. The procedures described in this manual are to be performed by HP-qualified service or destruction of part or all of - HP Designjet 5000 | Service Manual - Page 3
HP DesignJet 5000 Series 1 Large-Format Printers Service Manual - HP Designjet 5000 | Service Manual - Page 4
Manual Purpose This Service Manual contains information necessary to test, calibrate and service: n HP DesignJet 5000 Printer - 42" Model (P/N C6090A/V) n HP DesignJet 5000 Printer - 60" Model (P/N C6095A/V) n HP DesignJet 5000PS Printer - 42" Model (P/N C6091A/V) n HP DesignJet 5000PS Printer - 60 - HP Designjet 5000 | Service Manual - Page 5
a Service Test on a Failed Assembly 1-3 Performing the Necessary Service Calibrations 1-3 Troubleshooting Calibration Error Codes 1-3 Troubleshooting Ink Supplies Error Codes 1-4 Troubleshooting Initialization - Self Diagnostic Errors 1-4 Solving Image Quality Problems 1-4 The Printer does - HP Designjet 5000 | Service Manual - Page 6
Supplies Problems 3-19 Dry-firing of Printheads 3-19 Printheads Which are Out of Warranty are Indicated as In Warranty 3-19 Replace Message "xx15 Replace" and "xx16 Replace" 3-19 Replace Message "xx16 Replace" for ALL Printheads During Replacement 3-20 4 HP DesignJet 5000 Series Printers Service - HP Designjet 5000 | Service Manual - Page 7
5-2 Phone Support 5-2 Service Calibrations 5-3 Entering the Service Calibrations Menu 5-4 1. Scan-Axis Calibration 5-7 2. Service Station Calibration 5-11 3. Accuracy Calibration 5-14 Carriage Height Calibration 5-18 Calibration Error Codes 5-26 HP DesignJet 5000 Series Printers Service Manual 5 - HP Designjet 5000 | Service Manual - Page 8
Lines on Media 6-21 Marks and/or scratches on double-sided media 6-22 There are Smears or Scratching on the Printed Media 6-22 Long Term Color Bleeding (Glossy Papers) 6-22 6 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 9
8-3 Required Tools 8-3 Screw Types 8-4 Top Cover Assembly 8-5 Left Hand Cover 8-6 Right Hand Cover 8-10 Front Panel Assembly 8-14 Left Rear Cover 8-15 Right Rear Cover 8-16 Extension Cover (60" Model only) 8-17 Media Lever Assembly 8-18 HP DesignJet 5000 Series Printers Service Manual 7 - HP Designjet 5000 | Service Manual - Page 10
-Wheel Cam 8-93 Vacuum Fan 8-96 Paper-Axis Motor Assembly 8-98 Booster Fan 8-101 Media Sensor 8-102 Entry Roller 8-104 Center Guide Assembly 8-105 Drive Roller Gear 8-107 Front Platen Assembly 8-108 Center Platen Assembly 8-110 Deflectors 8-112 8 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 11
on the Printer 9-10 Noisy Carriage Bushing 9-10 Belt Swelling 9-10 General Cleaning 9-10 Firmware Upgrade 9-11 Functional Overview 10-1 Introduction 10-2 Electrical System 10-2 Front Panel 10-3 Scan Axis 10-3 Paper Axis 10-4 Ink Delivery System (IDS) 10-5 Ink Cartridge 10-5 Ink Supply Station (ISS - HP Designjet 5000 | Service Manual - Page 12
Table of Contents 10 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 13
a Service Test on a Failed Assembly 1-3 Performing the Necessary Service Calibrations 1-3 Troubleshooting Calibration Error Codes 1-3 Troubleshooting Ink Supplies Error Codes 1-4 Troubleshooting Initialization - Self Diagnostic Errors 1-4 Solving Image Quality Problems 1-4 The Printer does - HP Designjet 5000 | Service Manual - Page 14
reporting the Error Code, make sure that you supply the full Error Code and the firmware version (displayed during the initialization process when powering ON the Printer or available in the User's Printer Setup ⇒ Utilities ⇒ Statistics menu). 1-2 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 15
fails. Calibration error codes consist of a four digit number [XXXX]. If you have an error code which is not documented in this Service Manual or you have an error which you cannot resolve, then report the error to the HP Response Center or the nearest HP Support Office. HP DesignJet 5000 - HP Designjet 5000 | Service Manual - Page 16
you differentiate between possible Printhead errors and other problems such as incorrect frontpanel selection, driver or RIP configuration or mechanical problems. For information on solving Image Quality problems see Chapter 6, Print Quality. 1-4 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 17
on the Main PCA. If they are both NOT lit, replace the Power Supply Unit ⇒ Page 8-83. Status LED's 4. Check that the Front-Panel Cable is correctly connected to the Electronics Module. Also make sure that the Front-Panel Cable is not damaged. HP DesignJet 5000 Series Printers Service Manual 1-5 - HP Designjet 5000 | Service Manual - Page 18
is at the incorrect height in relation to the Center Platen. Adjust the carriage to the correct height ⇒ Page 5-18 and try to load the media again. 4. Check that the Vacuum Fans work correctly - Refer to Page 1-10, Problems with Vacuum . 1-6 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 19
whether the problem reappears. If the problem reappears, replace the complete set of Printhead Cleaners. n If the problem persists even without the Printhead Cleaners, then replace the Service Station (⇒ Page 8-67) and recalibrate the Printer. HP DesignJet 5000 Series Printers Service Manual 1-7 - HP Designjet 5000 | Service Manual - Page 20
it moves smoothly. n If the Printer still fails, check that the Scan-Axis motor is connected correctly to the Main PCA and that the cable is not damaged. n If the error remains, replace the Belt (⇒ Page 8-46) or the Scan- Axis Motor ⇒ Page 8-55. 1-8 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 21
is due to a temporal disconnection between the Printhead and the flex circuit in the Carriage Assembly. n Clean the Printheads and the Carriage interconnects (refer to page 9-6, Carriage Interconnect Wiper ) and reseat the failing Printheads. HP DesignJet 5000 Series Printers Service Manual 1-9 - HP Designjet 5000 | Service Manual - Page 22
(high probability). n Roll Media loading problems (low probability). To solve the problem, try the following: n Using the "1.3 Altitude Setup" in the Service Utilities, set the altitude to "1.3.2 2000 m or more" (see Altitude Setup 4-23). 1-10 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 23
consistent colors with the following: n Select the same color emulation settings in your Postscript Driver as the one used by the printer you want to emulate. n Select the correct Ink Emulation from the Printer Setup Menu/ Internal RIP Settings. HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 24
replace/remove Ink Cartridges in between Prints. n If the Ink Cartridge was replaced due to the "Empty" status on the Front Panel, then advise the customer to replace the Ink Cartridge when the "Very Low" status is showing on the Front Panel. 1-12 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 25
Service Configuration Print (Printer Setup Menu / Utilities / Test prints / Service config). n Increase the Dry Time using the Front Panel (Refer to the User's Guide). n Do not use the Take-Up Reel or Bin for this media when humidity levels are high. HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 26
to reduce the ink density. n Select Coated media modes If the problem persists, try the following: n Laminate the prints. n Use a heavier media that is more suitable to high ink density, such as HP Paper based Semi-Gloss or HP Poster Paper. 1-14 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 27
marks may occur on initial parts of plots when printing solid fill areas in medium tone colors. Try the following: n Advance the media manually by 15 mm. n Select Heavy Coated for Media setting. n Select Productivity mode to reduce ink density. HP DesignJet 5000 Series Printers Service Manual 1-15 - HP Designjet 5000 | Service Manual - Page 28
load lever. The Printer simply continues to print wherever it stopped. n To verify this setting, check in "Printer Setup Menu > Device setup > TUR installed". It should be set as No for the 42" model Printers and Yes for the 60" model Printers. 1-16 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 29
(the colored flat cable) that is connected to the rear of the Ink cartridge Tube Connector. n If the problem persists, check that the Electrical Cable is connected correctly to the ISS PCA. n Replace the ISS PCA (⇒ Page 8-86) or the Ink Tubes system (⇒ Page 8-25). User message "Power Supply Error - HP Designjet 5000 | Service Manual - Page 30
, reconnect the cable again to verify the failure and then, if necessary, replace either the ISS cable or the ISS PCA. n If the Printer still does not initialize, even after removing the Trailing Cable and the ISS cable, replace the Main PCA. 1-18 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 31
pressing any key, the Error Code ffff ffff 03450097 may appear on the front panel. n Re-boot the Printer and make sure the customer does not open the window while the Printer is cutting. This problem is solved in any A.02.xx firmware release. HP DesignJet 5000 Series Printers Service Manual 1-19 - HP Designjet 5000 | Service Manual - Page 32
media loading) from that moment onwards the Printer will always reject the media unless the Printer is turned OFF and then back ON again. n Problem disappears after re-booting the Printer. This problem is solved in any A.02.xx firmware release. 1-20 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 33
install the I/O card in the second slot and check whether it works there. If the I/O card causes the Printer to hang again, replace the I/O card. If the Printer continues to hang, even with a new I/O card, then replace the Main PCA ⇒ Page 8-79. HP DesignJet 5000 Series Printers Service Manual 1-21 - HP Designjet 5000 | Service Manual - Page 34
in the Driver is the same for all the Printers. n Check that the memory size, shown on the front panel, is the same for the Printers that are being compared. (Standard configuration: 192Mbyte for C6096A and 128Mbytes for C6090A/C6091A/C6095A). 1-22 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 35
panel pressed down when turning the Printer ON, and release it once the "Boot Menu" appears. - Select "Upgrade Firmware" in the Boot Menu. - Send the firmware through the parallel port. This problem is solved in any A.02.xx firmware release. HP DesignJet 5000 Series Printers Service Manual 1-23 - HP Designjet 5000 | Service Manual - Page 36
Cleaners have been inserted for the type of Ink System installed in the Printer. 1 Remove the Printhead Cleaners. 2 Make sure that they are of the same type as the rest of the consumables (No.81 or No.83). 3 Replace the incorrect ones. 1-24 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 37
stacking problems. Load a Media Bin new roll or remove prints manually as they are completed. n If you are mixing prints or nesting sets of several different sizes, you may have stacking problems because of the different sizes of media in the bin. HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 38
Troubleshooting How to Navigate through the Front Panel Menus Shaded boxes always appear in the front panel. White boxes Configuration Advanced 0.5 min .. 30 min Reset Card Only Appear in Full Menu Mode Always Appear @ PostScript Only 1-26 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 39
HP DesignJet 5000 Series Printers Service Manual 1-27 Device Setup TUR Installed Cutter Reduced Margins Lang Drying Time Only Appear in Full Menu Mode Always Appear NO,YES On, Off On, Off HP-GL/2 PostScript@, Automatic Automatic, None Manual 255 .. 2, 1 min Only Appear if TUR is Not Loaded - HP Designjet 5000 | Service Manual - Page 40
HP DesignJet 5000 Series Printers Service Manual 1-28 Utilities Replace Ink System Track Media Length Usage Menu Mode Calibrations Reset Web Svr Passwd Test Prints Statistics Default Menu Display Contrast Clean Platen Lens Maintenance No (Continue), Yes (Replace) Yes, No Print usage, View usage - HP Designjet 5000 | Service Manual - Page 41
Internal RIP Settings Menu 1-29 HP DesignJet 5000 Series Printers Service Manual Internal RIP Settings Start printing Ink Emulation @ Color calibration Black Replacement Enhanced res PS scale @ PS encoding @ Optimized, Immediately After processing RGB@ CMYK @ Off,On @ Off,On - HP Designjet 5000 | Service Manual - Page 42
Troubleshooting Queuing and Nesting Menu 1-30 Nesting Queue mgmt # .... Nest Off In order ... Copies Statistics Move to top, Delete Page 99 .. 2, 1 min 99 .. 1,0 width, Length HP DesignJet 5000 Series Printers Service Manual Only Appear in Full Menu Mode Always Appear @ PostScript Only - HP Designjet 5000 | Service Manual - Page 43
-GL/2 Settings Menu HP DesignJet 5000 Series Printers Service Manual HPGL/2 settings Palette Define Palette Merge Software, Factory, Palette A, B Palette A, Palette B Factory On/Off Pen no. 0 ... 15 Pen no. 0 ... 15 Width Width 0.13 ... 12.0mm 255 .. 1, 0 Troubleshooting Only Appear in Full - HP Designjet 5000 | Service Manual - Page 44
Troubleshooting Page Format Menu 1-32 Page Format Size Rotate Margins Nest Spacing Mirroring Inked Area, Software Extrawide Oversize Arch JIS ANSI ISO 0 .. 270 Normal, Extended Automatic Manual HP DesignJet 5000 Series Printers Service Manual Only Appear in Full Menu Mode Always Appear - HP Designjet 5000 | Service Manual - Page 45
Demos Menu HP DesignJet 5000 Series Printers Service Manual Demos Samples Palette Menu Only Appear in Full Menu Mode Always Appear @ PostScript Only Troubleshooting 1-33 - HP Designjet 5000 | Service Manual - Page 46
HP DesignJet 5000 Series Printers Service Manual 1-34 Roll/Sheet Info. Media Selection Delete Media Move Media TUR Loaded= Form Feed & Cut Vendor Paper *Photo Imaging Gloss *Colorfast Vinyl *Paper Semi-Gloss *Poster Paper *Studio Canvas and more....... Yes, No Yes, No Troubleshooting Media Menu - HP Designjet 5000 | Service Manual - Page 47
1-35 HP DesignJet 5000 Series Printers Service Manual Light Cyan cart Info Light Magenta cart Info Yellow cart. Info Cyan cart Info Magenta cart Info Black cart Info Replace Ink Cartridge HP No. 81 Ink Cartridge Ink Level Capacity Part Number Manufacture Date Yes, No Ink Cartridge Menu - HP Designjet 5000 | Service Manual - Page 48
Troubleshooting Printhead Menu Printhead Info Recover Printheads Replace Printheads Light Cyan Info Light Magenta Info Yellow Info Cyan Info Magenta Info Black Info All Printheads Cyan Magenta Yellow Black Light C Light M Yes, No 1-36 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 49
Print is a useful tool for troubleshooting the Printer. The Service Configuration Print contains the following information about the Printer: n General Configuration n Printhead Info. n Ink Cartridge Info. n Operating Conditions. n Calibrations. n Maintenance. n I/O Configuration. How to Print - HP Designjet 5000 | Service Manual - Page 50
example, the number times the Printer has been powered ON, the number of Carriage cycles or the last System Error Code that was triggered. n I/O Configuration - In this area you can find information on the configuration of the JetDirect Card. 1-38 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 51
problem. This is the way the Printer operates. 2. Printhead crashes and ink smearing with Coated Paper. HP Coated Paper is very prone to Printhead crashes to reduce Carriage stops. - Printhead status: OK to reduce servicing at the beginning/end HP DesignJet 5000 Series Printers Service Manual 1-39 - HP Designjet 5000 | Service Manual - Page 52
is HP supported. Transparent media are not supported for being used with the TUR Media is being cut after each print The TUR is not set-up in Check that the TUR ON option is activated on the the Front Panel Menu Front Panel (Devices Menu) 1-40 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 53
System Error Codes 2 System Error Codes 2-3 ffff ffff xxxxxxxx (General Firmware Error) 2-5 ffff ffff 02b301b0 2-5 ffff ffff 030d0170 or ffff ffff 030d0171 2-6 ffff ffff 0B0001 2-15 0B0002 2-15 0B0003 2-15 0B0004 2-16 0B0005 2-16 0B0006 2-16 HP DesignJet 5000 Series Printers Service Manual 2-1 - HP Designjet 5000 | Service Manual - Page 54
System Error Codes 0B0007 2-17 0B0008 2-17 0B0009 2-17 0B000A 2-18 0B000B 2-18 0B000C 2-18 0B000D 2-19 22 0D0002 (Continuable) 2-22 0FXXXX (Non-Continuable) 2-22 0F0200 00b007bc 2-23 0F0200 01E603d2 2-23 1f500XX (Boot Failed) 2-23 e50000 2-24 2-2 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 55
HP JetDirect Cards, this error code must be reported to the iIPS Division Support. n For 3rd party LAN Cards, the HP support organization should communicate to the customer that they should address it through the 3rd party vendor support structure. HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 56
Error Code reappears, then the Printer requires an on-site visit in order to resolve the problem. Even though the customer can continue working with a Continuable Error Code, an on-site visit should still be planned to troubleshoot the problem. 2-4 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 57
: This error usually appears at the beginning of Printhead Alignment due to a firmware bug. Corrective Action: If the error appears frequently, upgrade to firmware release A.02.xx. NOTE This problem is solved in any A.02.xx firmware release. HP DesignJet 5000 Series Printers Service Manual 2-5 - HP Designjet 5000 | Service Manual - Page 58
the firmware tries to find the last media information in the EEROM. Since the information cannot be found, this error code is displayed. Corrective Action: Remove the media and re-boot the Printer. This error code should not appear again. 2-6 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 59
Problem Description: The Main PCA cannot communicate with the Carriage. Corrective Action: Try the following: n Check the Trailing Cable is connected correctly. n Replace the Trailing Cable ⇒ Page 8-36. n Replace the Carriage Assembly ⇒ Page 8-46. HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 60
continues, replace the Main PCA ⇒ Page 8-79. WARNING Only replace one component at a time and check if the error has gone before replacing another component. Using this procedure you will be able to determine exactly which component failed. 2-8 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 61
Code continues, replace the Main PCA ⇒ Page 8-79. WARNING Only replace one component at a time and check if the error has gone before replacing another component. Using this procedure you will be able to determine exactly which component failed. HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 62
Mark Encoder on the Drive Roller using the Turn DRIVE ROLLER Utility ⇒ Page 4-18. System Error: 011000 Problem Description: NIB Crash. Corrective Action: Power the Printer OFF and ON again using the Power Switch at the back of the Printer. 2-10 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 63
Page 8-36. n Replace the Main PCA ⇒ Page 8-79. WARNING Only replace one component at a time and check if the error has gone before replacing another component. Using this procedure you will be able to determine exactly which component failed. HP DesignJet 5000 Series Printers Service Manual 2-11 - HP Designjet 5000 | Service Manual - Page 64
in Calibrating the APS Sensor. Corrective Action: Try the following: n Check the APS Sensor and the valve cables, making sure that they are NOT damaged and connected correctly. n Replace the APS ( ⇒ Page 8-65) or the ISS PCA ( ⇒ Page 8-86). 2-12 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 65
APS. Replace the complete APS ⇒ Page 8-65. WARNING Only replace one component at a time and check if the error has gone before replacing another component. Using this procedure you will be able to determine exactly which component failed. HP DesignJet 5000 Series Printers Service Manual 2-13 - HP Designjet 5000 | Service Manual - Page 66
Problem Description: Bad Ambient Temperature measured. Corrective Action: Try the following: n Make sure that the Ambient temperature is within the allowed range (between 0 and 55 Degrees Centigrade). n Replace the Main PCA ⇒ Page 8-79. 2-14 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 67
replacing another component. Using this procedure you will be able to determine exactly which component failed. System Error: 0B0003 Problem Description: ADC0 Internal channels check Failure. Corrective Action: Replace the Main PCA ⇒ Page 8-79. HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 68
pushed in firmly (refer to the instructions on page ⇒ Page 8-36). Power ON the Printer and check if the Error Code has disappeared. n If the Error Code continues, replace the Main PCA ⇒ Page 8-79 taking care when connecting the Trailing Cable. 2-16 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 69
Printer. If the New Aerosol Fan functions correctly without any Error Codes then remove the Old Aerosol Fan from the Printer and install the New one. n If the New Aerosol Fan does not function correctly either, then replace the Main PCA ⇒ Page 8-79. HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 70
replacing another component. Using this procedure you will be able to determine exactly which component failed. System Error: 0B000C Problem Description: Serial Device ADC test failure. Corrective Action: Replace the Main PCA ⇒ Page 8-79. 2-18 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 71
Code continues, replace the Main PCA ⇒ Page 8-79. WARNING Only replace one component at a time and check if the error has gone before replacing another component. Using this procedure you will be able to determine exactly which component failed. HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 72
at a time and check if the error has gone before replacing another component. Using this procedure you will be able to determine exactly which component failed. System Error: 0C0040 Problem Description: Error in Printhead Drop Detection. This error code appears when the Printer detects that the - HP Designjet 5000 | Service Manual - Page 73
Code continues, replace the Main PCA ⇒ Page 8-79. WARNING Only replace one component at a time and check if the error has gone before replacing another component. Using this procedure you will be able to determine exactly which component failed. HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 74
Printer initialization when powering ON). n The complete error number. n The Service Configuration Print if possible ⇒ Page 1-37. n The Current configuration sheet. n Which software application the customer is using (name, version, etc.). 2-22 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 75
n If the problem continues, check that the Green and Orange LED's on the Main PCA are ON. If they are not ON, probably the PWS or its connections are defective. If the two LED's are ON and the error continues, replace the Main PCA ⇒ Page 8-79. HP DesignJet 5000 Series Printers Service Manual 2-23 - HP Designjet 5000 | Service Manual - Page 76
n If the problem continues, check that the Green and Orange LED's on the Main PCA are ON. If they are not ON, probably the PWS or its connections are defective. If the two LED's are ON and the error continues, replace the Main PCA ⇒ Page 8-79. 2-24 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 77
Ink Supplies Problems 3-19 Dry-firing of Printheads 3-19 Printheads Which are Out of Warranty are Indicated as In Warranty 3-19 Replace Message "xx15 Replace" and "xx16 Replace" 3-19 Replace Message "xx16 Replace" for ALL Printheads During Replacement 3-20 HP DesignJet 5000 Series Printers Service - HP Designjet 5000 | Service Manual - Page 78
for Dye Ink Supplies. n No.83 - HP Selection Number for UV Ink Supplies. Ink Cartridges The HP Ink Cartridges for the HP DesignJet 5000 Series Printers require no maintenance or cleaning. As long as each Ink Cartridge is inserted correctly into its slot, the ink will flow to the Printheads. The - HP Designjet 5000 | Service Manual - Page 79
. n Ink Cartridges, Printheads and Printhead Cleaners are designed with lock-outs that only allow their installation in their colorcoded slots; they must not be forced. n Follow the instructions on the Front Panel of the Printer during installation. HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 80
upright to avoid a potential spillage of ink. n Do not touch the end of the Ink Cartridge which is inserted into the Printer as there may be a small amount of ink on the connection. n Avoid storing partially used Ink Cartridges on their ends. 3-4 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 81
, whichever occurs first, provided that the Printhead is used under normal operating conditions (using HP Ink Cartridges only) and its "install before date" has not lapsed. However results vary depending on the print quality setting being used. HP DesignJet 5000 Series Printers Service Manual 3-5 - HP Designjet 5000 | Service Manual - Page 82
Information ). The overlay indicates the color related to the Ink Cartridge and Printhead menu information. LIGHT CYAN LIGHT MAGENTA YELLOW CYAN MAGENTA BLACK Press ENTER for cartridges menu Ink LOW overlay colors The Ink Cartridges Menu 3-6 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 83
↓ key until the front panel highlights the color that you want to see information on. Press the Enter key. Ink cartridge info. Light Magenta cart. info... Yellow cart. info... Cyan cart info... Magenta cart info... Black cart info... Replace ... HP DesignJet 5000 Series Printers Service Manual 3-7 - HP Designjet 5000 | Service Manual - Page 84
info... 2. Press the ↑ or ↓ key to select the Printheads icon and view information on the Printheads.. LIGHT CYAN LIGHT MAGENTA YELLOW CYAN MAGENTA BLACK Press ENTER for printheads menu Printheads OK OK OK (1421) REPLACE OK OK Printhead Menu 3-8 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 85
hours) the Printhead has been operating in the Printer. n How much ink has been consumed by the Printhead. Note: It is possible for a Printhead to consume more than one Ink Cartridge. n The year and the month that the Printhead was manufactured. HP DesignJet 5000 Series Printers Service Manual 3-9 - HP Designjet 5000 | Service Manual - Page 86
digits are the HP ID Code that identify the consumable and its color. The last two digits are the status number indicating the nature of the problem. The tables in the next few pages describe the messages and status codes for HP Ink Supplies. 3-10 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 87
not be attempted. A new Ink Cartridge is strongly recommended to prevent the Printer from interrupting a print. Empty Ink Cartridge is empty. The Printer A new Ink Cartridge is required. stops. Check image quality of prints in progress. HP DesignJet 5000 Series Printers Service Manual 3-11 - HP Designjet 5000 | Service Manual - Page 88
.83 Ink Cartridge Ink Cartridge Unknown The second digit identifies the color (see table below), for the Printhead, Printhead Cleaner or cartridge. Status Code Second Digit 5 4 3 2 1 0 Color Light Cyan Light Magenta Yellow Cyan Magenta Black 3-12 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 89
to the Carriage. 2 Check that the Trailing Cable connections between the Carriage Assembly and the Main PCA and if the cable is damaged, replace it ⇒ Page 8-36. 3 Replace the Carriage Assembly ⇒ Page 8-46. 4 Replace the Main PCA ⇒ Page 8-79. HP DesignJet 5000 Series Printers Service Manual 3-13 - HP Designjet 5000 | Service Manual - Page 90
without the failed Printhead (print quality may be affected). The message will be displayed for every print job until you replace the Printhead. 1. Attempt the Recovery procedure ⇒ Page 6-15. 2. If the message persists replace the Printhead(s). 3-14 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 91
message will be displayed each time you send a print job to the Printer until you replace the failing Printhead(s). If you select NO the Printer finishes the current print job WITHOUT using the failed Printhead i.e. without using that color. HP DesignJet 5000 Series Printers Service Manual 3-15 - HP Designjet 5000 | Service Manual - Page 92
ISS cable connections on the rear of the Ink Supply Station and the ISS PCA. 2 Remove the Service Station and check that the connections on the floaters are clean. 3 Replace the Ink Tubes System ⇒ Page 8-62. 4 Replace the ISS PCA ⇒ Page 8-86. 3-16 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 93
a genuine HP Ink Cartridge. XX02 Reseat Continuity problem between Ink Cartridge and Ink Supply Station. 1. Remove the Ink Cartridge and reinsert. 2. Replace the Ink Cartridge. 3. Remove the Ink Supply Station and check contacts on floaters. HP DesignJet 5000 Series Printers Service Manual 3-17 - HP Designjet 5000 | Service Manual - Page 94
replaced the Printhead Cleaner does not match the Printhead Cleaner together with the rest of the ink system already installed. Printhead. The Printer detects an incorrect Printhead Cleaner Ensure that genuine HP Printhead Cleaners are installed. 3-18 HP DesignJet 5000 Series Printers Service - HP Designjet 5000 | Service Manual - Page 95
(refer to page 9-6, Carriage Interconnect Wiper ) and reseat the failing Printheads. n Check that the crane (the part of the Tubes System that is connected to the front of the Carriage) is completely clipped to the front of the Carriage. HP DesignJet 5000 Series Printers Service Manual 3-19 - HP Designjet 5000 | Service Manual - Page 96
replacement, the message "xx16 Replace" can appear for ALL the Printheads due to a firmware bug. n Clean the Printheads and the Carriage interconnects (refer to page 9-6, Carriage Interconnect Wiper ) and reseat the failing Printheads. 3-20 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 97
Test 4-12 Service Utilities 4-14 Entering the Service Utilities Menu 4-15 Turn DRIVE ROLLER 4-18 Prime TUBES 4-19 Altitude Setup 4-23 EEROM Setup 4-24 Reset Life Counters 4-29 Backup EEROM 4-31 Image Quality Warning 4-33 Diagnostic Print 4-34 HP DesignJet 5000 Series Printers Service Manual 4-1 - HP Designjet 5000 | Service Manual - Page 98
error code. NOTE Before troubleshooting error codes try the following: n Check that the BootROM DIMM, the DRAM DIMM's and the Hard Disk Drive are correctly installed. n Try powering the Printer Off and On to see if the error code disappears. 4-2 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 99
Max. Speed Initializing Power Supply Error #1 Contact HP Representative The Trailing Cable is not connected correctly. Reconnect the Trailing Cable ⇒ Page 8-36. Initializing IO devs BootROM checksum Replace the BootROM ⇒ Page 8-75. failed HP DesignJet 5000 Series Printers Service Manual 4-3 - HP Designjet 5000 | Service Manual - Page 100
Disk Drives and Firmware are used. For Part Numbers see Page 7-1. For Postscript Printers (Part No. C6091A and C6096A - see label on the Back Cover): Make sure Postscript Hard Disk Drives and Firmware are used. For Part Numbers see Page 7-1. 4-4 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 101
Panel Message Printer Error - Error Message/Code Max. Quality Productivity Max. Speed Initializing Please Wait Code rev:XXXXXX BootROM:XXXXX RAM present:XXX MB Hard Disk:XXXX MB PS Code rev:XXXXX Ready or Ready for Media Corrective Action HP DesignJet 5000 Series Printers Service Manual 4-5 - HP Designjet 5000 | Service Manual - Page 102
the correct functioning of parts relating to Carriage movement along the Printer axis. 2. Media Axis Test ⇒ Page 4-12 The purpose of this Service Test is to verify the correct functioning of parts relating to Media movement through the Printer. 4-6 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 103
" Menu, press the following key combination to access the complete list of Service Test menus. Utilities Usage ... Menu Mode = Full Calibrations ... Reset WebAccess paswd Test Prints ... Statistics ... Top Back ↑ ↓ Enter Press Up and Enter HP DesignJet 5000 Series Printers Service Manual 4-7 - HP Designjet 5000 | Service Manual - Page 104
scroll through the "Service Tests" selections. 3 Service Tests Top Back 3.1 Scan Axis 3.2 Media Axis ↑ Make Selection ↓ Enter Press Enter 5. Press the Enter key to begin a specific operation when the required Service Test is highlighted. 4-8 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 105
of a button may not be recognized by the Printer. When pressing a button, be sure to press it deliberately and all the way to the bottom of its travel. If the Printer hangs up during an operation, switch the Printer OFF and restart from step 1. HP DesignJet 5000 Series Printers Service Manual 4-9 - HP Designjet 5000 | Service Manual - Page 106
Pulse Modulation Values are displayed for each direction (left and right). Press Enter to return to the Service Tests menu. 3.1 Scan Axis Max. PWM: Avg. PWM: xxx xxx xxx xxx Press ENTER to continue Top Back ↑ ↓ Enter Press Enter 4-10 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 107
2. Check the Encoder Strip and clean it if it is dirty. 3. Replace the Scan-Axis Motor ⇒ Page 8-55. 4. Replace the Tensioner Assembly ⇒ Page 8-42. 5. Check the Carriage Belt for excessive wear. If necessary, replace the Carriage Belt ⇒ Page 8-46. HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 108
the Average Pulse Modulation Values are displayed for each direction (down and up). Press Enter to return to the Service Tests menu. 3.2 Paper Axis Max. PWM: Avg. PWM: xx xx xx xx Press ENTER to continue Top Back ↑ ↓ Enter Press Enter 4-12 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 109
better access. 3. Remove the Paper-Axis Motor (⇒ Page 8-100) and check the Drive Roller movement is smooth and if it is not, remove the Center Platen (⇒ Page 8-112) to check for any obstructions. 4. Replace the Paper-Axis Motor ⇒ Page 8-100. HP DesignJet 5000 Series Printers Service Manual 4-13 - HP Designjet 5000 | Service Manual - Page 110
you to turn the Image Quality Warning message On or Off. 8. Diagnostic Print ⇒ Page 4-34 This Service Utility allows you to print a Diagnostic print that will help you to troubleshoot image quality problems and verify printhead nozzle status. 4-14 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 111
press the following key combination to access the complete list of Service Utilities. Utilities Top Usage ... Menu Mode = Full Calibrations ... Reset WebAccess paswd Image quality print ... Statistics ... Back ↑ ↓ Enter Press Up and Enter HP DesignJet 5000 Series Printers Service Manual 4-15 - HP Designjet 5000 | Service Manual - Page 112
DRIVE ROLLER 1.2 Prime TUBES 1.3 Altitude Setup 1.4 EEROM Setup 1.5 Reset Life Counters 1.6 Backup EEROM Top Back ↑ Make Selection ↓ Enter Press Enter 5. Press the Enter key to begin a specific operation when the required Service Utility is highlighted. 4-16 HP DesignJet 5000 Series Printers - HP Designjet 5000 | Service Manual - Page 113
of a button may not be recognized by the Printer. When pressing a button, be sure to press it deliberately and all the way to the bottom of its travel. If the Printer hangs up during an operation, switch the Printer OFF and restart from step 1. HP DesignJet 5000 Series Printers Service Manual 4-17 - HP Designjet 5000 | Service Manual - Page 114
front panel. Press Enter if you want to return to the Service Utility menu or press Back if you want to continue turning the Drive Roller. 1.1 Turn DRIVE ROLLER Stopped! Press ENTER to exit or BACK to resume Top Back ↑ Make Selection ↓ Enter 4-18 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 115
Back Press ENTER to confirm or BACK to correct ↑ ↓ Enter Press Enter 3. The Printer will begin to startup and in order to continue, press Enter. INK STARTUP Printer startup Top Back ↑ Press ENTER to Continue ↓ Enter Press Enter HP DesignJet 5000 Series Printers Service Manual 4-19 - HP Designjet 5000 | Service Manual - Page 116
printheads are OK. Close cover and window to continue 7. The following messages will be displayed on the front panel while the Printer accesses and then stores the Printheads. INK STARTUP Accessing Printheads INK STARTUP Storing Printheads 4-20 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 117
the window. INK STARTUP All printheads are OK. Close cover and window to continue 11. Open the Right Door and make sure the Printhead Cleaners are installed in the Service Station. INK STARTUP Open right cover and install printhead cleaners HP DesignJet 5000 Series Printers Service Manual 4-21 - HP Designjet 5000 | Service Manual - Page 118
x min xx sec 14. Once the Printhead Alignment is completed, the following message will be displayed on the front panel. Press Enter to continue: INK STARTUP Printer startup has finished Press ENTER to Continue Back ↑ ↓ Enter Press Enter 4-22 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 119
problems occur. NOTE This utility is required exclusively for Printer operating altitudes over 2000 m. 1. In the Service Utilities submenu, scroll to "1.3 Altitude Setup " and press Enter. 1. Service Utilities 1.1 Turn DRIVE ROLLER menu. HP DesignJet 5000 Series Printers Service Manual 4-23 - HP Designjet 5000 | Service Manual - Page 120
Drive EEROM backup are corrupt or fail during Printer initialization. 1. In the Service Utilities submenu, scroll to "1.4 EEROM Setup " and press Enter. 1. Service Utilities Top 1.1 Turn DRIVE ROLLER ↑ Make Selection ↓ Enter Press Enter 4-24 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 121
to select another Model Number. 1.4.1 Set Model Number Model number selected: C6095A Press ENTER to confirm or BACK to correct Top Back ↑ ↓ Enter Make Selection HP DesignJet 5000 Series Printers Service Manual 4-25 - HP Designjet 5000 | Service Manual - Page 122
use the Up and Down keys to scroll through a list of characters in the following ranges: 1...10, A...F (hexadecimal format), ES or SG (site of manufacture), (Backspace).The current parameter is to correct Top Back ↑ ↓ Enter Make Selection 4-26 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 123
Japanese PS Fonts, then this Service Utility is not necessary. If the Printer is NOT a HP DesignJet 5000PS ( printer Press BACK to return to menu Top Back ↑ ↓ Enter Press Back If the printer is a HP DesignJet 5000PS, but the Hard Disk Drive HP DesignJet 5000 Series Printers Service Manual 4-27 - HP Designjet 5000 | Service Manual - Page 124
Service Tests and Utilities b If you select Yes the message below will be displayed. Press Enter to complete loading and return set the default font type to Japanese Press ENTER to confirm or BACK to correct Top Back ↑ ↓ Enter Make Selection 4-28 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 125
when it has not been replaced. 1. In the Service Utilities submenu, scroll to "1.5 Reset Life Counters " and press Enter. 1. Service Utilities 1.1 Turn DRIVE ROLLER 1.2 Prime TUBES 1.3 or BACK to exit Top Back ↑ ↓ Enter Make Selection HP DesignJet 5000 Series Printers Service Manual 4-29 - HP Designjet 5000 | Service Manual - Page 126
current number of usage cycles for the part. 4. When you reset the Life Counter, the following message is displayed: 1.5.1 Scan Axis Life Counter has been reset correctly Press BACK to return to previous menu Top Back ↑ ↓ Enter Press Back 4-30 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 127
Reset Life Counters 1.6 Backup EEROM Top Back ↑ Make Selection ↓ Enter Press Enter 2. Select the part that has been replaced and press Enter: 1.6 Backup EEROM Main PCA Hard Disk Drive (HDD) Top Back ↑ ↓ Enter Make Selection Press Enter HP DesignJet 5000 Series Printers Service Manual 4-31 - HP Designjet 5000 | Service Manual - Page 128
ENTER to confirm or BACK to cancel Top Back ↑ ↓ Enter Make Selection 5. Press Back to return to the Service Utilities menu. 1.6.1 Backup EEROM Backup performed correctly Press BACK to return to previous menu Top Back ↑ ↓ Enter Press Back 4-32 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 129
following message is displayed. Select Yes or No and press Enter to confirm. 1.7 Img. Quality Warning Top Back ↑ Yes y No Make Selection ↓ Enter Press Enter HP DesignJet 5000 Series Printers Service Manual 4-33 - HP Designjet 5000 | Service Manual - Page 130
. n Page 3 - Check the Bidirectional Alignment. n Page 4 - Check for Vertical Line Straightness. n Page 5 - Performs the Nozzle Test. For information on how to use the Diagnostic Print, refer to "How to Use the Diagnostic Print" on page 6-4. 4-34 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 131
Service Calibrations 5 Service Calibrations 5-3 Entering the Service Calibrations Menu 5-4 1. Scan-Axis Calibration 5-7 2. Service Station Calibration 5-11 3. Accuracy Calibration 5-14 Carriage Height Calibration 5-18 Calibration Error Codes 5-26 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 132
Yes disassembled or replaced Platen Assembly is Yes No No disassembled or replaced Service Station is No Yes No disassembled or replaced Carriage Height Yes No Yes No NOTE Refer to the following page for the relevant Calibration. 5-2 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 133
banding. u Carriage Height Calibration ⇒ Page 5-18 The purpose of this Service Calibration is to adjust the distance between the Carriage and the Center Platen. This calibration is necessary in order to prevent problems like Printhead crashes. HP DesignJet 5000 Series Printers Service Manual 5-3 - HP Designjet 5000 | Service Manual - Page 134
and press the Enter key. Ready Roll Hewlett Packard Photo Imaging Gloss Ink OK Printheads OK Top Back ↑ Make Selection ↓ Enter Press Enter For On-Site Engineers accessing the complete list of ON-SITE REPAIR a Service Calibrations Once inside the "Printer Setup Options" menu, use the - HP Designjet 5000 | Service Manual - Page 135
" selections. Press the Enter key to begin a specific operation when the Service Calibration required is highlighted. 2 Service Calibrations... 2.1 Scan axis 2.2 Service Station 2.3 ACCURACY Top Back ↑ Make Selection ↓ Enter Press Enter HP DesignJet 5000 Series Printers Service Manual 5-5 - HP Designjet 5000 | Service Manual - Page 136
of a button may not be recognized by the Printer. When pressing a button, be sure to press it deliberately and all the way to the bottom of its travel. If the Printer hangs up during an operation, switch the Printer OFF and restart from step 1. 5-6 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 137
this Service Calibration is to calibrate the Printhead in relation to the media and the Platen Assembly. The Scan-Axis Calibration performs the following: n Line Sensor to calibrate the intensity of the Line Sensor in the Carriage PCA. n Printhead to Media Spacing. NOTE If you get an error code - HP Designjet 5000 | Service Manual - Page 138
Press Enter to confirm or Back to return to the Service Calibrations menu. 2.1 Scan Axis Press ENTER to confirm or on the label on the side of the Line Sensor Assembly on the right side of the Carriage. To insert a number use the UP and DOWN keys HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 139
inserting the correct Line Sensor Id., each time the user performs a Color Calibration, a continuable Sytem Error will be reported - See Chapter 2, System Error Codes. Line Sensor This Firmware Revision does not support the selected Line Sensor Id. Press ENTER to continue Top Back ↑ ↓ Enter - HP Designjet 5000 | Service Manual - Page 140
fails the following message is displayed. Press Enter to continue. 2.1 Scan Axis Calib Calibration Error (xxxx) Press ENTER to continue Top Back ↑ ↓ Enter Press Enter Refer to page 5-26, Calibration Error Codes to troubleshoot error codes. 5-10 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 141
Drop Detector. n Primer. NOTE Perform the Service Station Calibration whenever: n Carriage Assembly is disassembled or replaced. n Service Station is disassembled or replaced. If you get an error code, refer to Page 5-26, Calibration Error Codes for its description and resolution. NOTE Perform - HP Designjet 5000 | Service Manual - Page 142
displayed: Line Sensor to Black Pen Calibrating During this stage the Printer will print the following pattern. 4. On completing the Line Sensor to Black Printhead calibration, the following message is displayed: Drop Detector Calibrating... 5-12 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 143
Prim (Primer). Press Enter to continue. 2.2 Service Station Calib Calibration Error L2K: xxxx DD: xxxx Prim:xxxx Press ENTER to continue Top Back ↑ ↓ Enter Press Enter Refer to 5-26, Calibration Error Codes to troubleshoot error codes. HP DesignJet 5000 Series Printers Service Manual 5-13 - HP Designjet 5000 | Service Manual - Page 144
avoid print quality problems like banding. This changes the factory default value for the nominal advance of the media. Perform the Service Accuracy Calibration whenever: n Paper-axis Assembly is disassembled or replaced. If you get an error code, refer to Page 5-26, Calibration Error Codes for its - HP Designjet 5000 | Service Manual - Page 145
Printer. Press the Load/ Unload Media button (see the User's Guide for detailed information on loading media). Do NOT use any other type of media apart from HP High Gloss Photo Paper. ACCURACY Load media for calibration 4. The Printer Enter HP DesignJet 5000 Series Printers Service Manual 5-15 - HP Designjet 5000 | Service Manual - Page 146
pattern: ACCURACY Measuring 9. Once the calibration is completed, the following message will be displayed. Press Enter to return to the Accuracy Calibration menu. Top Calibration done Back Press Enter to continue ↑ ↓ Enter Press Enter 5-16 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 147
If the Calibration fails the following message is displayed. Press Enter to continue. ACCURACY Calibration Error (xxxx) Press ENTER to continue Top Back ↑ ↓ Enter Press Enter Refer to 5-26, Calibration Error Codes to troubleshoot error codes. HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 148
Crashes. Perform the Carriage Height Calibration as follows: The procedure should be carried out using the Carriage Height Tool (See Figure 1 below) that came with the new Carriage Assembly or Center Platen Assembly. Figure 1: Carriage Height Tool 5-18 HP DesignJet 5000 Series Printers Service - HP Designjet 5000 | Service Manual - Page 149
using Carriage Assembly. Figure 2: 1. Remove the Top Cover - Refer to Page 8-5. 2. Remove the Back Cover - Refer to Page 8-23. 3. Remove the Top EMC Cover - Refer to Page 8-32. 4. Open the Carriage Cover on the left hand side of the printing area. HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 150
Service Calibrations 5. Insert the Carriage Height Tool into the black Printhead slot. 6. Close the Carriage Cover . 5-20 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 151
back and forth along the length of the Printer. Listen for a scraping sound: if you hear a sound already you may proceed directly with step 9, if not you must lower the Carriage Assembly (step 8), and try again until a scraping sound is heard. HP DesignJet 5000 Series Printers Service Manual 5-21 - HP Designjet 5000 | Service Manual - Page 152
as shown previously in step 7. 10. On moving the Carriage Assembly along the length of the Printer you should now hear a scraping sound: this sound indicates that you need to raise the Carriage Assembly (if there is no sound repeat step 8). 5-22 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 153
Service Calibrations 11. Raise the Carriage Assembly slightly, by turning the T9 screw (shown below) clockwise . 12. Check that there is no longer a scraping sound. HP DesignJet 5000 Series Printers Service Manual 5-23 - HP Designjet 5000 | Service Manual - Page 154
it possibly can be to the Center Platen without touching. 14. Continue checking the full length of the Printer until you arrive at the blue line used to load the cut sheet paper, repeating steps 10, 11 and 12 whenever a scraping sound is heard. 5-24 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 155
Service Calibrations 15. When the complete length of the Printer is calibrated (clear of any scraping sound), tighten the two T10 screws at the back of the Carriage Assembly to secure the current position. 16. Remove the Carriage Height Tool. HP DesignJet 5000 Series Printers Service Manual 5-25 - HP Designjet 5000 | Service Manual - Page 156
Printer requires any on-site maintenance. If you have an error code which is not documented in this Service Manual or you have an error which you cannot resolve, then report the error to the HP Response Center or the nearest HP Support Office. 5-26 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 157
Error: 0003 Problem Description: Line sensor could not calibrate. Corrective Action: Check the media used for the Calibration is WHITE. Try the following: n Replace the Lens Cover Assembly ⇒ Page 9-5. n Replace the Carriage Assembly ⇒ Page 8-46. HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 158
color. Calibration Error: 0022 Problem Description: Line Sensor error. Corrective Action: Try the following: n Replace the Lens Cover Assembly ⇒ Page 9-5. n Clean the Mark Encoder on the Overdrive ⇒ Page 9-9. n Replace the Carriage Assembly ⇒ Page 8-46. 5-28 HP DesignJet 5000 Series Printers - HP Designjet 5000 | Service Manual - Page 159
Replace the Carriage Assembly ⇒ Page 8-46. Calibration Error: 1002 (User) Problem Description: The Line Sensor pattern is not printed. Firmware error. Corrective Action: Try the following: n Power the Printer OFF and ON to reset the memory. n Upgrade the Firmware ⇒ Page 9-12. HP DesignJet 5000 - HP Designjet 5000 | Service Manual - Page 160
: Paper Axis Error. Corrective Action: Try the following: n Perform Printhead Recovery (⇒ Page 6-15). n Reseat ALL the Printheads and repeat the Printhead Alignment (⇒ See the User's Guide). n Replace the Carriage Assembly ⇒ Page 8-46. 5-30 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 161
5-7). n Replace both Printheads and repeat Printhead Alignment. n If the media used is a color media try the calibration with white media. If the error persists replace the Lens Cover ⇒ Page 9-5. n Replace the Carriage Assembly ⇒ Page 8-46. HP DesignJet 5000 Series Printers Service Manual 5-31 - HP Designjet 5000 | Service Manual - Page 162
⇒ Page 9-12. Calibration Error: 2003 (User) Problem Description: The Printer has used all its SWAP memory and does not have sufficient memory to read the plot. Corrective Action: n Power the Printer OFF and ON from the back of the Printer. 5-32 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 163
(User) Problem Description: Media Profile Error. Corrective Action: Refer to Calibration Error Code 2006 Calibration Error: 2008 (User) Problem Description: Firmware Error. Corrective Action: n Download the latest Firmware ⇒ Page 9-12. HP DesignJet 5000 Series Printers Service Manual 5-33 - HP Designjet 5000 | Service Manual - Page 164
Printhead. Calibration Error: 3120 Problem Description: Firmware Error. Corrective Action: Try the following: n Power the Printer OFF and ON again using the Power Switch at the back of the Printer to reset the memory. n Upgrade the Firmware ⇒ Page 9-12. 5-34 HP DesignJet 5000 Series Printers - HP Designjet 5000 | Service Manual - Page 165
(Service) Problem Description: Firmware error. Corrective Action: Try the following: n Power the Printer OFF and ON again using the Power Switch at the back of the Printer and retry the calibration. n Download the latest Firmware ⇒ Page 9-12. HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 166
) Problem Description: Firmware error. Corrective Action: Try the following: n Power the Printer OFF and ON again using the Power Switch at the back of the Printer and retry the calibration. n Download the latest Firmware ⇒ Page 9-12. 5-36 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 167
Switch at the back of the Printer. Calibration Error: 5002 (Service) Problem Description: Black Printhead failure. Corrective Action: Try the following: n Perform Recovery for Black Printhead ⇒ Page 6-15. n Replace the Black Printhead. HP DesignJet 5000 Series Printers Service Manual 5-37 - HP Designjet 5000 | Service Manual - Page 168
: 5006 (Service) Problem Description: Could not detect pattern. Corrective Action: Refer to Error Code 5005. Calibration Error: 5007 (Service) Problem Description: Could not detect pattern. Corrective Action: Refer to Error Code 5005. 5-38 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 169
the Lens Cover Assembly ⇒ Page 9-5. n Replace the Carriage Assembly ⇒ Page 8-46. Calibration Error: 5014 (Service) Problem Description: Could not detect Printhead Cleaner. Corrective Action: Try the following: n Insert a Printhead Cleaner. HP DesignJet 5000 Series Printers Service Manual 5-39 - HP Designjet 5000 | Service Manual - Page 170
Printhead not calibrated. Corrective Action: Try the following: n Turn the Printer OFF and ON and repeat the Service Station Calibration ⇒ Page 5-11. n Replace the Drop Detector Assembly ⇒ Page 8-70. n If the Error Code continues, replace the Main PCA ⇒ Page 8-79. 5-40 HP DesignJet 5000 Series - HP Designjet 5000 | Service Manual - Page 171
15. n Replace the Cyan Printhead. Calibration Error: 6009 (Service) Problem Description: Calibration failed for Magenta Printhead. Corrective Action: Try the following: n Recover the Magenta Printhead ⇒ Page 6-15. n Replace the Magenta Printhead. HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 172
Action: Replace the Drop Detector Assembly ⇒ Page 8-70. Calibration Error: 6015 (Service) Problem Description: Calibration position out of range for Magenta Printhead. Corrective Action: Replace the Drop Detector Assembly ⇒ Page 8-70. 5-42 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 173
other codes reported. Calibration Error: 7006 (Service) Problem Description: Firmware error. Corrective Action: Try the following: n Power the Printer OFF and ON again using the Power Switch at the back of the Printer to reset the memory. HP DesignJet 5000 Series Printers Service Manual 5-43 - HP Designjet 5000 | Service Manual - Page 174
Service Calibrations 5-44 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 175
Lines on Media 6-21 Marks and/or scratches on double-sided media 6-22 There are Smears or Scratching on the Printed Media 6-22 Long Term Color Bleeding (Glossy Papers) 6-22 HP DesignJet 5000 Series Printers Service Manual 6-1 - HP Designjet 5000 | Service Manual - Page 176
same media with which you were experiencing problems. 5 Media n Make sure that you use HP or HP-approved media. n Store media according to its Environmental Specifications. n Select the correct media type through the Front Panel when loading it. 6-2 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 177
: n Choice of media type. n Choice of print mode setting (Max. Speed, Productivity, Max. Quality). n Enhanced resolution On or Off. n The language in which the file is received. n The model of Printer used. n The type of driver (HP or Non-HP). HP DesignJet 5000 Series Printers Service Manual 6-3 - HP Designjet 5000 | Service Manual - Page 178
may not be with the Printer itself. The problem may be with the RIP or the driver for example. However if you do see problems with the Diagnostic Print then continue with the following procedures which will help you to diagnose the problem. 6-4 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 179
of Service Utilities.. UUtitliitliietsies DUsiasgpela..y. Contrast ... CMoennutrMasotd.e..= Full Calibrations ... CReasleitbWraetbiAonccse.s.s. paswd TImeasgtePqruianltisty.p..rint ... Statistics ... Top Back ↑ Press Up ↓ and Enter Enter HP DesignJet 5000 Series Printers Service Manual 6-5 - HP Designjet 5000 | Service Manual - Page 180
1.6 Backup EEROM 1.7 Img. Quality Warning 1.8 Diagnostic Print Top Back ↑ Make Selection ↓ Enter Press Enter For Firmware Versions earlier than A.02.xx, the Printer will start to print the Diagnostic Print immediately after selecting. 6-6 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 181
Press Enter n Page 1 - Checks for banding in the Primary Colors. n Page 2 - Checks the Color to Color Alignment. n Page 3 - Check the Bidirectional Alignment. n Page 4 - Check for Vertical Line Straightness. n Page 5 - Performs the Nozzle Test. HP DesignJet 5000 Series Printers Service Manual 6-7 - HP Designjet 5000 | Service Manual - Page 182
by Printhead Problems Banding caused by problems with the Printhead(s) will be highlighted in the Diagnostic Print because the banding is not in all of the colors, the colored strip that has banding was caused by the same colored Printhead. 6-8 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 183
banding (horizontal repetitive bands along the test pattern) in all the color columns. The bands can appear as dark bands, due to a shorter advance of the roller which causes an overlap, or lighter bands due to a longer advance causing spaces. HP DesignJet 5000 Series Printers Service Manual 6-9 - HP Designjet 5000 | Service Manual - Page 184
and NOT the Service Accuracy Calibration (Refer to the User's Guide). Performing this will overwrite the default setting for only the paper that you have selected. 4 Perform the Printheads alignment procedure (Refer to the User's Guide). 6-10 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 185
3 Go to Utilities/Calibrations/Printhead Alignment. Please wait as the process of aligning the Printheads takes a few minutes. 4 Reprint the image you were attempting to print before (in the same mode) to see if the problem still exists. HP DesignJet 5000 Series Printers Service Manual 6-11 - HP Designjet 5000 | Service Manual - Page 186
the same media with which you were experiencing problems, perform Printhead Alignment from the Printer Setup menu by selecting Utilities/Calibration/Printhead Alignment. Please wait as the process of aligning the Printheads takes a few minutes. 6-12 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 187
the same media with which you were experiencing problems, perform Printhead Alignment from the Printer Setup menu by selecting Utilities/Calibration/Printhead Alignment. Please wait as the process of aligning the Printheads takes a few minutes. HP DesignJet 5000 Series Printers Service Manual 6-13 - HP Designjet 5000 | Service Manual - Page 188
(xxxx)REPLACE or (XXXX)RECOVER message for a Printhead that has recently been changed or recovered successfully. If there are not a large number of squares missing, and so the nozzles are firing correctly, you may have a drop detector problem. 6-14 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 189
your Printer displays a (xxxx)REPLACE or (XXXX)RECOVER message for a Printhead that has recently been changed or recovered successfully: 1 Perform Service Station Calibration to verify the correct functioning of the Drop Detector ⇒ Page 5-11. HP DesignJet 5000 Series Printers Service Manual 6-15 - HP Designjet 5000 | Service Manual - Page 190
processed by the Printer will not benefit from the Calibration unless they are sent to the Printer again). n If the problem persists check the lens and if it is dirty replace the Lens Cover Assembly (See ⇒ Page 9-5) and repeat the calibrations. 6-16 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 191
environmental conditions after being printed (especially very high humidity) you can reduce the color consistency problems. n There will be color differences between HP DesignJet Printers because the other Printers use a different type of ink. HP DesignJet 5000 Series Printers Service Manual 6-17 - HP Designjet 5000 | Service Manual - Page 192
Printer. Internal RIP settings Non-HP drivers (Software RIPS) Ink Emulation Set the type of inks that your RGB software generates. CMYK (PS 5000PS only) Color Calibration (PS type of problem, the troubleshooting sequence is different. 6-18 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 193
Yellow is seen with the Blue LED). If there is any misalignment between these two LED's, it will directly translate into the misalignment of the colors. The worst alignment errors are normally between Light Cyan and HP DesignJet 5000 Series Printers Service Manual 6-19 - HP Designjet 5000 | Service Manual - Page 194
banding when printed on High-Gloss Photo Paper. n The problem can be minimized by printing with Composite Black when the problem appears in Black areas or by printing in RGB mode instead of CMYK when the effect appears in Color area fills. 6-20 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 195
been used or stored in an extreme environment. 1 Make sure the Environmental Conditions your Printer is operating in are within specifications (See ⇒ Page 10-11). 2 Store all Media according to Environmental Specifications (See ⇒ Page 10-11). HP DesignJet 5000 Series Printers Service Manual 6-21 - HP Designjet 5000 | Service Manual - Page 196
making the lines fuzzy and bleary. This will be because of the humidity conditions that the Printer is working under: n Ask the customer to change the paper that they are printing with or n Remove the Printer from the high humidity conditions. 6-22 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 197
Assembly and Encoder Strip 7-38 Platen Assemblies 7-40 Pinch-Wheels Assembly and Lever 7-42 Center Guide, Deflector and Entry Roller 7-44 Tubes Guide Assemblies 7-46 EMC Covers 7-48 Spindle and Hub 7-50 Miscellaneous Items 7-52 Media Types 7-53 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 198
C6090-60056 C6090-60046 2 Foot Assembly 2 Legs Assembly 1 Top X-Brace Assembly (60" Model) 1 Top X-Brace Assembly (42" Model) 1 Bottom X-Brace Assembly (60" Model) 1 Bottom X-Brace Assembly (42" Model) 1 Hardware Kit (Includes Screw Drivers) 7-2 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 199
Parts and Diagrams 2 3 2 1 4 1 Figure 3: Printer Support HP DesignJet 5000 Series Printers Service Manual 7-3 - HP Designjet 5000 | Service Manual - Page 200
1 Right Take-Up Reel Holder 1 Take-Up Reel Tubes (60" Model) 1 Take-Up Reel Tubes (42" Model) 1 Take-up Reel Deflector (60" Model) 1 Take-up Reel Deflector (42" Model) 1 Take-Up Reel Sensor 1 Left Hand Take-Up Reel Spindle Guide 2 3" Adaptors 7-4 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 201
Parts and Diagrams 1 6 4 3 7 2 8 9 5 Figure 4: Bin and Take-Up Reel HP DesignJet 5000 Series Printers Service Manual 7-5 - HP Designjet 5000 | Service Manual - Page 202
-40065 1 Right Hand Cover (Includes Front Panel Cable) 4 Screw 1 Screw 1 Right Hand Trim (Includes Window and Lever Sensors) 1 Screw 1 Screw 1 Front Panel Assembly (Includes Front Panel Cable) 1 Overlay (English) 1 Quick Reference Guide Holder 7-6 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 203
Parts and Diagrams 5 4 7 2 6 2 8 1 9 3 Figure 5: Right Hand Cover HP DesignJet 5000 Series Printers Service Manual 7-7 - HP Designjet 5000 | Service Manual - Page 204
0624-0771 0515-2248 C6090-60040 C6096-00049 C6095-00116 1 Left Hand Cover (includes door) 4 Screw 1 Screw 1 Left Hand Trim 1 Screw 1 Screw 1 Rear Door 1 Nameplate PS (HP DesignJet 5000PS) 1 Nameplate RTL (HP DesignJet 5000) 7-8 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 205
Parts and Diagrams 6 2 5 2 4 2 7 3 1 Figure 6: Left Hand Cover and Rear Door HP DesignJet 5000 Series Printers Service Manual 7-9 - HP Designjet 5000 | Service Manual - Page 206
-60035 C6095-60141 C6090-60037 0515-0382 C6071-20026 Top and Back Covers Quantity Description/Comments 60" 42" 1 Top Cover (60" Model) 1 Top Cover (42" Model) 1 Back Cover (60" Model) 1 Back Cover (42" Model) 8 6 Screw 3 3 Screw 7-10 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 207
Parts and Diagrams 1 3 4 2 Figure 7: Top and Back Covers HP DesignJet 5000 Series Printers Service Manual 7-11 - HP Designjet 5000 | Service Manual - Page 208
/Comments C6090-60083 0624-0771 0515-1743 C6072-60179 0624-0771 1 Service Station Assembly (Includes Drop Detector and Primer Assembly) 2 Screw 1 Screw 1 Drop Detector Assembly (Includes Spittoon Foam and screw) 1 Drop Detector Screw 7-12 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 209
Parts and Diagrams 3 1 2 4 5 2 Figure 8: Service Station HP DesignJet 5000 Series Printers Service Manual 7-13 - HP Designjet 5000 | Service Manual - Page 210
Parts and Diagrams Vacuum Fan Reference on Drawing 1 2 Vacuum Fan HP Part Number Quantity Description/Comments C6090-60095 0515-2248 1 Vacuum Fan 4 Screw 7-14 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 211
Parts and Diagrams 2 1 Figure 9: Vacuum Fan HP DesignJet 5000 Series Printers Service Manual 7-15 - HP Designjet 5000 | Service Manual - Page 212
Parts and Diagrams Booster Fan and Media Sensor Reference on Drawing 1 2 3 Booster Fan and Media Sensor HP Part Number Quantity Description/Comments C6090-60093 0515-2248 C6090-60103 1 Booster Fan 2 Screw 1 Media Sensor 7-16 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 213
Parts and Diagrams 2 1 3 Figure 10: Booster Fan and Media Sensor HP DesignJet 5000 Series Printers Service Manual 7-17 - HP Designjet 5000 | Service Manual - Page 214
Paper-Axis Motor Reference on Drawing 1 2 3 Paper-Axis Motor HP Part Number Quantity Description/Comments C6072-60160 0515-2248 0515-1743 1 Paper-Axis Motor Assembly (includes Helical Gear and Grease) 3 Screw 2 Screw (Helical gear) 7-18 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 215
Parts and Diagrams 2 3 1 Figure 11: Paper-Axis Motor HP DesignJet 5000 Series Printers Service Manual 7-19 - HP Designjet 5000 | Service Manual - Page 216
Parts and Diagrams Scan-Axis Motor Reference on Drawing 1 2 Scan-Axis Motor HP Part Number Quantity Description/Comments C6090-60092 0515-0382 1 Scan-Axis Motor Assembly 2 Screw 7-20 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 217
Parts and Diagrams 2 1 Figure 12: Scan-Axis Motor HP DesignJet 5000 Series Printers Service Manual 7-21 - HP Designjet 5000 | Service Manual - Page 218
and Diagrams ISS and APS Assembly Reference on Drawing 1 2 ISS and APS Assembly HP Part Number Quantity Description/Comments C6090-60085 C6090-60084 1 Ink Supply Station (ISS) (Includes Grounding Strip) 1 Air Pressurization System (APS) 7-22 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 219
Parts and Diagrams 1 2 Figure 13: ISS and APS Assembly HP DesignJet 5000 Series Printers Service Manual 7-23 - HP Designjet 5000 | Service Manual - Page 220
Printheads (Also included in Ink Tubes System) - C6090-60235 1 Printhead Storage Container 2 C60090-60087 1 Ink Leak Detector (Also included with Ink Tubes System) (Includes Ink Collector, Leak Sense Cable and Leak Sense Cable Clip) 7-24 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 221
Parts and Diagrams 1 2 Figure 14: Ink Tubes System HP DesignJet 5000 Series Printers Service Manual 7-25 - HP Designjet 5000 | Service Manual - Page 222
Covers Reference on Drawing 1 2 3 4 5 6 Boot ROM DIMM, DRAM Memory and Covers HP Part Number Quantity Description/Comments J3113-61001 C6095-00129 C6072- DIMM 64MB 1 SDRAM DIMM 128MB 1 PS Boot ROM DIMM A.01.01 1 RTL Boot ROM DIMM A.01.01 7-26 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 223
Parts and Diagrams 5 1 2 6 4 3 Figure 15: BootROM, Memory and Covers HP DesignJet 5000 Series Printers Service Manual 7-27 - HP Designjet 5000 | Service Manual - Page 224
0382 C6090-60109 1 Right Rear Cover 1 Screw 1 Left Rear Cover 1 Screw 1 Extension Cover (60" Model only) 4 Screw 1 Electronics Module Cover (Includes EIO Cover and Hard Disk Cover) 15 Electronics Module Cover Screw 1 Electronics Cable Retainer 7-28 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 225
Parts and Diagrams 5 3 6 4 7 8 2 1 Figure 16: Rear Electronics Access Covers HP DesignJet 5000 Series Printers Service Manual 7-29 - HP Designjet 5000 | Service Manual - Page 226
HP Part Number Quantity Description/Comments C6091-60219 C6090-60219 C6095-00031 0515-0382 1 Hard Disk Drive PS A.02.04 (includes data cable and PS cable) 1 Hard Disk Drive RTL A.02.04 (includes data cable and PS cable) 1 HDD Cover 6 Screw 7-30 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 227
Parts and Diagrams 3 2 1 Figure 17: Hard Disk Drive and Cover HP DesignJet 5000 Series Printers Service Manual 7-31 - HP Designjet 5000 | Service Manual - Page 228
on Drawing 1 2 3 4 ISS PCA and Main PCA HP Part Number Quantity Description/Comments C6090-60012 0515-2200 C6090-60041 0515-2200 1 Main PCA (Includes HDD Controller and ISS PCA cable) 11 Screw 1 ISS PCA (Includes ISS PCA cable) 5 Screw 7-32 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 229
Parts and Diagrams 3 4 2 1 2 Figure 18: ISS PCA and Main PCA HP DesignJet 5000 Series Printers Service Manual 7-33 - HP Designjet 5000 | Service Manual - Page 230
HP Part Number Quantity Description/Comments C6090-60028 0515-2200 C6090-60029 0515-2278 C6090-60033 0515-0382 1 Power Supply Unit 7 Screw 2 Cooling Fans 4 Screw 1 Electronics Module Base (includes Power Supply Unit and cooling fans) 4 Screw 7-34 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 231
Parts and Diagrams 2 1 3 4 5 6 Figure 19: Power Supply Unit HP DesignJet 5000 Series Printers Service Manual 7-35 - HP Designjet 5000 | Service Manual - Page 232
Cable Clip and screws, Cover Cap, Trailing Ferrite) 1 Trailing Cable (42" Model) (Includes Trailing Cable Clip and screws, Cover Cap, Trailing Ferrite) Lens Cover Assembly 1 Carriage Height Tool (Also Included with the Carriage Assembly) 7-36 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 233
Parts and Diagrams 4 1 3 2 Figure 20: Carriage Assembly HP DesignJet 5000 Series Printers Service Manual 7-37 - HP Designjet 5000 | Service Manual - Page 234
-60185 C6090-60059 0535-0031 3050-0026 1 Tensioner Assembly (Includes Pulley Assembly, Pulley Spring, Wedge and Actuator Arm) 1 Screw 1 Belt (60" Model) 1 Belt (42" Model) 1 Encoder Strip (60" Model) 1 Encoder Strip (42" Model) 2 Nut 2 Washer 7-38 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 235
Parts and Diagrams 3 1 2 5 4 Figure 21: Tensioner Assembly and Encoder Strip HP DesignJet 5000 Series Printers Service Manual 7-39 - HP Designjet 5000 | Service Manual - Page 236
1 Front Platen Assembly (including screws) (42" Model) 1 Center Platen Assembly (including screws and Carriage Height Tool) (60" Model) 1 Center Platen Assembly (including screws and Carriage Height Tool) (42" Model) 1 Drive Roller Gear 1 Screw 7-40 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 237
Parts and Diagrams 1 2 4 3 Figure 22: Platen Assemblies HP DesignJet 5000 Series Printers Service Manual 7-41 - HP Designjet 5000 | Service Manual - Page 238
, Cam Lever Arm and Cam Lever Arm Screw) 1 Cam Lever Shaft (42" Model) (Includes Cam Linkage, Linkage Screw, Cam Lever Arm and Cam Lev. Arm Screw ) 1 Lever 1 Screw (Lever Arm to Cam Linkage) 1 Screw (Lever to Lever Arm) 1 Lever Support 3 Screw 7-42 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 239
Parts and Diagrams 4 7 6 5 3 1 2 Figure 23: Pinch-Wheels Assembly and Lever HP DesignJet 5000 Series Printers Service Manual 7-43 - HP Designjet 5000 | Service Manual - Page 240
C6090-60075 0515-2986 C3180-20001 C6090-60104 0515-2250 C6095-60178 C6090-60077 0515-2986 1 Center Guide (60" Model) 1 Center Guide (42" Model) 4 Screw 2 Screw 1 Deflector 1 Screw 1 Entry Roller (60" Model) 1 Entry Roller (42" Model) 2 Screw 7-44 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 241
Parts and Diagrams 4 5 2 3 1 2 6 7 Figure 24: Center Guide, Deflector and Entry Roller HP DesignJet 5000 Series Printers Service Manual 7-45 - HP Designjet 5000 | Service Manual - Page 242
Tube Guide Assembly (60" Model) (Includes Tube Guide Door and spring) 1 Front Tube Guide Assembly (42" Model) (Includes Tube Guide Door and spring) 8 Screw 1 Tube Guide Door (includes spring) 1 Right Arc Assembly 8 Screw 1 Left Arc Assembly 7-46 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 243
Parts and Diagrams 3 4 1 5 6 2 7 Figure 25: Tubes Guide Assemblies HP DesignJet 5000 Series Printers Service Manual 7-47 - HP Designjet 5000 | Service Manual - Page 244
Covers (60" Model only) - 1 EMC Covers (42" Model only) 9 9 Screw (center to bottom and top) 8 6 Screw (top to chassis) 4 4 Screw (bottom to chassis) 1 1 Mount Bracket (includes right, left and center) 6 6 Screw (for each bracket) 7-48 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 245
Parts and Diagrams 1 2 1 1 3 Figure 26: EMC Covers HP DesignJet 5000 Series Printers Service Manual 7-49 - HP Designjet 5000 | Service Manual - Page 246
Diagrams Spindle and Hub Reference on Drawing 1 2 3 Spindle and Hub HP Part Number Quantity Description/Comments C6095-60182 C6090-60074 C6090-60105 C6090-60112 1 Spindle (60" Model) 1 Spindle (42" Model) 1 Blue Hub 2 3" Spindle Adaptors 7-50 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 247
Parts and Diagrams 1 3 2 Figure 27: Spindle and Hub HP DesignJet 5000 Series Printers Service Manual 7-51 - HP Designjet 5000 | Service Manual - Page 248
C6090-60081 C6095-60173 C6090-60082 C6095-60172 C6090-60215 1 Service Preventive Maintenance Kit (for both 42" and 60" Models) 1 User Maintenance Kit 1 Repackaging Kit (42" Model) 1 Repackaging Kit (60" Model) 1 Firmware Upgrade CD (A.02.04) 7-52 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 249
Media Types Parts and Diagrams '\H CQÃ9ˆ…hiyrÃD€htrÃBy‚††ÃVW CQÃ8‚h‡rqÃQhƒr l !%ÃyiÃ('t s‡Ã#$€ !%ÃyiÃ('t s‡Ã( € l CQÃCrh‰’ 8%&'%6 8%&'&6 8%&'(6 8%&&$6 8%&&&6 8& 6 8%&%6 8 ''!6 8%&% 6 8 ''#6 8%&%!6 8 ''%6 HP DesignJet 5000 Series Printers Service Manual 7-53 - HP Designjet 5000 | Service Manual - Page 250
Parts and Diagrams 7-54 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 251
-Wheel Cam 8-95 Vacuum Fan 8-98 Paper-Axis Motor Assembly 8-100 Booster Fan 8-103 Media Sensor 8-104 Entry Roller 8-106 Center Guide Assembly 8-107 Drive Roller Gear 8-109 Front Platen Assembly 8-110 Center Platen Assembly 8-112 Deflectors 8-114 HP DesignJet 5000 Series Printers Service Manual 8-1 - HP Designjet 5000 | Service Manual - Page 252
earth (ground) terminal. Switch the plotter off, and disconnect it from the power source prior to performing any maintenance. Prevent water or other liquids from running onto electrical components or circuits, or through openings in the module. 8-2 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 253
ESD damage to any ICs on the PCA. Required Tools The following tools are required to disassemble and repair the Printer. Long Torx Screwdriver with the indicated attachments Nut driver with the indicated attachments Small flat-blade screwdriver HP DesignJet 5000 Series Printers Service Manual 8-3 - HP Designjet 5000 | Service Manual - Page 254
-2246 Q T-20 10 Pan Washer Taptite 0515-2278 R T-10 8 Flat Countersunk 2200-1294 S T-25 54 Pan Machined C6071-20005 T T-20 20 Pan Machined C3180-20001 U T-25 10 Pan Taptite 0515-4268 V T-8 14 Pan Machined 0624-0737 8-4 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 255
Top Cover Assembly Removal and Installation Removal WARNING Switch off the Printer and remove the power cable. 1. Open the Top Cover and lift UP and remove from Printer (see detail of hinge mechanism below). NOTE Detail of hinge mechanism. HP DesignJet 5000 Series Printers Service Manual 8-5 - HP Designjet 5000 | Service Manual - Page 256
Switch off the Printer and remove the power cable. Refer to the table on Page 8-4 for information on screw types. 1. Remove ALL the Ink Cartridges from the Printer. 2. Open the Top Cover. 3. Open the door at the back of the Left Hand Cover. 8-6 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 257
and Installation 4. Disconnect the Electrical Cable from the rear of the Ink Cartridge Tube Connector. 1 2 5. Disconnect the Air Tube. 6. Twist the 3 latches at the rear of the Ink Cartridge Tube Connector and release the complete Assembly. HP DesignJet 5000 Series Printers Service Manual 8-7 - HP Designjet 5000 | Service Manual - Page 258
Remove the Ink Cartridge Tube Connector and place safely on the window. 8. Remove 1 T-15 screw (Type F) from the Left Hand Cover (rear). 9. Close the Left Back door and remove 1 T- 25 screw (Type U) from bottom side (rear) of Left Hand Cover. 8-8 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 259
Installation 10. Remove 3 T-15 screws (Type F) from the Left Hand Cover (front). 11. Remove the Left Hand Cover from the Printer. Installation of Left Hand Cover WARNING When handling the Tubes make sure you do not damage them by twisting. HP DesignJet 5000 Series Printers Service Manual 8-9 - HP Designjet 5000 | Service Manual - Page 260
the Printer and remove the Power Cord. WARNING To remove the Right Hand Cover you must open the Right Cover door and push in the Printhead Cleaner Carriage. NOTE cable from position P30 and the service station door from position P29. P29 P30 8-10 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 261
drop the Cover when removing the screws. Support the Cover throughout the next step. 4. Remove 1 T-15 screw (Type F) and 1 T-25 screw (Type U) (bottom) from the rear of the Right Hand Cover. 5. Open the Top Cover. 6. Raise the Media Lever. HP DesignJet 5000 Series Printers Service Manual 8-11 - HP Designjet 5000 | Service Manual - Page 262
Removal and Installation 7. Remove 3 T-15 (Type F) screws from the front of the Right Hand Cover. 8. To release the cables, pull out the Right Hand Cover until the cables can be accessed. 9. Remove the Right Hand Cover. 8-12 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 263
and Installation TIP To check correct functioning of serviced parts on the Printer axis you can do the following: a Reinsert the top T-15 screw (Type F) at the rear of the Printer. b Hang the Cover installed and cables may be damaged. HP DesignJet 5000 Series Printers Service Manual 8-13 - HP Designjet 5000 | Service Manual - Page 264
Power Cord. 1. Remove Right Rear Cover - Refer to Page 8-15. 2. Remove Right Hand Cover - Refer to Page 8-10. 3. Disconnect the cable from Front Panel. Lift towards you 4. Unclip Front Panel supports inside the Right Hand Cover and remove. 8-14 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 265
off the Printer and remove the Power Cord. Refer to the table on Page 8-4 for information on screw types. 1. Remove one T-15 screw (Type B) from the Left Rear Cover. NOTE Support the Cover as it is released. 2. Remove the Left Rear Cover. HP DesignJet 5000 Series Printers Service Manual 8-15 - HP Designjet 5000 | Service Manual - Page 266
off the Printer and remove the Power Cord. Refer to the table on Page 8-4 for information on screw types. 1. Remove one T-15 screw (Type B) from the Right Rear Cover. NOTE Support the Cover as it is released. 2. Remove the Right Rear Cover. 8-16 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 267
types. 1. Remove the Left Rear Cover - Refer to Page 8-15. 2. Remove 4 T-15 screws (Type B) from the Extension Cover. 3. Lift the Cover and remove from the Printer. HP DesignJet 5000 Series Printers Service Manual 8-17 - HP Designjet 5000 | Service Manual - Page 268
the Deflector closest to the Right Cover - Refer to Page 8-114. 2. Remove the Right Hand Cover - Refer to Page 8-10. 3. Raise the Media Lever. 4. Remove 1 T-15 screw (Type D) from the support that attaches the Media Lever to the Sideplate. 8-18 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 269
to the Lever. 6. Remove the Media Lever. Installation of the Media Lever Assembly WARNING When installing the Media Lever, you must insert it in the Trim and Sideplate in the UP position to avoid damaging the Lever Spring in the Trim. 2 1 HP DesignJet 5000 Series Printers Service Manual 8-19 - HP Designjet 5000 | Service Manual - Page 270
Right Hand Cover - Refer to Page 8-10. 3. Remove Media Lever Assembly Refer to Page 8-18. 4. Disconnect the Sensors cable from position P27 on the Main PCA. P27 5. Remove 1 T-15 screws (Type F) and 1 T-20 (Type L) from the Right Hand Trim. 8-20 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 271
When installing the Media Lever in the Trim, install with the Lever in the UP position to avoid damaging the Lever spring in the Trim. 2 1 HP DesignJet 5000 Series Printers Service Manual 8-21 - HP Designjet 5000 | Service Manual - Page 272
the Printer and remove the Power Cord. Refer to the table on Page 8-4 for information on screw types. 1. Remove 4 T-15 screws (Type F) and 1 T-20 screw (Type L) from the Left Hand Trim. 2. Carefully remove the Left Hand Trim. Remove carefully 8-22 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 273
as it is released. 2. Remove the following (Type B) screws from the upper part of the Back Cover: n 8 Screws (T-15) for the 60" Model. n 6 Screws (T-15) for the 42" Model. 3. Remove 3 T-15 screws (Type N) from the lower part of the Back Cover. HP DesignJet 5000 Series Printers Service Manual 8-23 - HP Designjet 5000 | Service Manual - Page 274
Removal and Installation 4. Remove the Back Cover. Installation of the Back Cover NOTE If the Back Cover is replaced, remember to apply a new Printer Label to the new Back Cover before it is installed. 8-24 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 275
Right Cover door and pull out the Printhead Cleaner Carriage. 2. Open the Top Cover and pull the Carriage out along the Printer to the position shown. 3. Lift up the Carriage Cover and remove ALL the Printheads and close the Carriage Cover. HP DesignJet 5000 Series Printers Service Manual 8-25 - HP Designjet 5000 | Service Manual - Page 276
Removal and Installation 4. Slide the Carriage to the position shown. 5. Push in the 2 retaining clips either side of the Printhead Tube Connector. 6. Pull the Printhead Tube Connector towards you. 8-26 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 277
Removal and Installation 7. Push the button to release the Printhead Tubes in the Carriage. 8. Release the Retaining Clip by pulling it away from the holding brackets. 9. Pull the Printhead Tube Connector up between the two Tube Guides. HP DesignJet 5000 Series Printers Service Manual 8-27 - HP Designjet 5000 | Service Manual - Page 278
Removal and Installation 10. Lift out the blue Retaining Clip. 11. Remove ALL the Ink Cartridges from the Printer. 12. Open the door at the back of the Left Cover. 8-28 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 279
Installation 13. Disconnect the Electrical Cable from the rear of the Ink Cartridge Tube Connector. 1 2 14. Disconnect the Air Tube. 15. Twist the 3 latches at the rear of the Ink Cartridge Tube Connector and release the complete Assembly. HP DesignJet 5000 Series Printers Service Manual 8-29 - HP Designjet 5000 | Service Manual - Page 280
install the Ink Tubes System with Ink Cartridges that indicate Low or Very Low ink levels. NOTE Before installing the new Ink Tubes System, make sure that the Ink Type (Dye or UV) of the Tubes is the same as the ones that you are replacing. 8-30 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 281
Front Panel displays the message shown. 6. Wait about 60 seconds for the next instruction. 7. Remove the Setup Printheads from the Printhead Carriage. 8. Install the Printheads and the Printhead Cleaners (refer to the User's Guide for details). HP DesignJet 5000 Series Printers Service Manual 8-31 - HP Designjet 5000 | Service Manual - Page 282
one assembly, the Top only, the Lower Right only. The procedure you select depends on the part you want to access. EMC Covers as one assembly 1. from Ink Leak Detector and remove 1 T-15 screw (Type B) to remove Ink Leak Detector cable clamp. 8-32 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 283
steps 1, 2 and 6 of the EMC Covers as one assembly procedure. 2. Remove the following screws (Type B and N) screws from the Top EMC Cover. n 13 T-15 screws for 60" Model. n 11 T-15 screws for 42" Model. 3. Lift the Top EMC Cover off Printer. HP DesignJet 5000 Series Printers Service Manual 8-33 - HP Designjet 5000 | Service Manual - Page 284
the Printer that attaches the Encoder Strip to the Spring Clip. 1. Apply Pressure TIP The next step is performed by putting pressure on the Spring Clip as shown. 7. Release the Encoder strip from the Spring Clip. 2. Release Encoder Strip 8-34 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 285
out Installation of Encoder Strip WARNING When Installing the Encoder Strip, make sure it is placed in the Encoder Sensor on the rear of the Carriage Assembly as shown below. Insert Encoder Strip Encoder Sensor HP DesignJet 5000 Series Printers Service Manual 8-35 - HP Designjet 5000 | Service Manual - Page 286
Remove the Right Hand Cover - Refer to Page 8-10. 4. Remove the Left Hand Cover - Refer to Page 8-6. 5. Slide the Carriage to the left side of the Printer. 6. Unclip and remove the Carriage Cover to access the Trailing Cable in the Carriage. 8-36 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 287
into the Carriage n 3 for 60" Model n 1 for 42" Model 8. Remove the Trailing Cables from the Trailing Cable Holder. TIP Press the Trailing Cables firmly in the center to release. 9. Slide the Trailing Cable Guide out of the Carriage. HP DesignJet 5000 Series Printers Service Manual 8-37 - HP Designjet 5000 | Service Manual - Page 288
There is a hole in the Tube Guide to access the screw. 12. Remove 2 T-10 screws (Type I) from the Trailing Cable Clip on the right. NOTE Take care when removing and inserting these screws as they are easily damaged and not easy to access. 8-38 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 289
the Clips and the Trailing Cable from the Printer. Installation of Trailing Cable WARNING Do not install damaged Trailing Cables. Check edge for damage WARNING When Installing the Trailing of the Trailing Cable. Left Clip locating pin HP DesignJet 5000 Series Printers Service Manual 8-39 - HP Designjet 5000 | Service Manual - Page 290
the Trailing Cable Guide into the Carriage and connect the Trailing Cables. NOTE Remember to pass the Trailing Cables through the Ferrite(s). n 3 for 60" Model. n 1 for 42" Model. 3. Cable is the right length before installing the screw. 8-40 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 291
locating pin Right Clip Install with edges straight on NOTE Check the cable and clips are correctly installed by sliding the carriage along the Printer to see if it moves freely. 5. Connect the should not be visible when inserted correctly. HP DesignJet 5000 Series Printers Service Manual 8-41 - HP Designjet 5000 | Service Manual - Page 292
Assembly Removal WARNING NOTE Switch off the Printer and remove the Power Cord. Refer to the table on Page 8-4 for information on screw types. 1. Remove the Left Hand Cover - Refer to Page 8-6. 2. Remove the Right Hand Cover - Refer to Page 8-10 42 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 293
5. Using a screwdriver, fully tighten the Spring Release Screw to release the tension on the Belt. 6. From the right-hand side, lift the Tensioner Belt off the Scan-Axis Motor. 7. Remove 1 T-15 screw (Type L) from the Tensioner Assembly. HP DesignJet 5000 Series Printers Service Manual 8-43 - HP Designjet 5000 | Service Manual - Page 294
Removal and Installation 8. Remove the Belt Wheel on the left side. 9. Remove the Tensioner Assembly from the left-hand side. 8-44 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 295
Be careful not to twist the Belt when installing the Tensioner Assembly. When installing the Encoder Strip, make sure it is inserted in the Encoder Sensor on the rear of the Carriage Assembly as shown below. Insert Encoder Strip Encoder Sensor HP DesignJet 5000 Series Printers Service Manual 8-45 - HP Designjet 5000 | Service Manual - Page 296
the Left Hand Cover - Refer to Page 8-6. 2. Remove the Right Rear Cover - Refer to Page 8-16. 3. Remove the Right Hand Cover - Refer to Page 8-10. 4. Remove the Tensioner Assembly Refer to Page 8-42. 5. Pull out Printhead Cleaner Carriage. 8-46 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 297
Removal and Installation 6. Slide Carriage Assembly to position shown. 7. Lift up the Carriage Cover and remove ALL the Printheads and close the Carriage Cover. 8. Slide the Carriage along the Printer to the position shown. HP DesignJet 5000 Series Printers Service Manual 8-47 - HP Designjet 5000 | Service Manual - Page 298
Removal and Installation 9. Push in the 2 retaining clips either side of the Printhead Tube Connector. 10. Pull the Printhead Tube Connector towards you. 11. Push the button to release the Printhead Tubes in the Carriage. 8-48 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 299
Removal and Installation 12. Release the retaining clip by pulling it away from the holding brackets. 13. Pull the Printhead Tube Connector up between the two Tube Guides. 14. Slide the Carriage to the left side of the Printer. HP DesignJet 5000 Series Printers Service Manual 8-49 - HP Designjet 5000 | Service Manual - Page 300
PCA. NOTE Remove Trailing Cable Ferrites if they fall into the Carriage n 3 for 60" Model. n 1 for 42" Model. 17. Remove the Trailing Cables from the Trailing Cable Holder. TIP Press the Trailing Cables firmly in the center to release. 8-50 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 301
18. Slide the Trailing Cable Guide out of the Carriage. 19. Slide the Carriage (including the Belt) to the left and out of the Printer. 20. Remove the Belt from the Carriage by releasing it from the retaining clips underneath the Carriage. HP DesignJet 5000 Series Printers Service Manual 8-51 - HP Designjet 5000 | Service Manual - Page 302
: 1. Insert belt as indicated on the underside of Carriage. TIP An arrow on the bottom of the Carriage indicates position and direction. 2. Line up the Carriage Guide, on the underside of the carriage, with the Slider Rods on the Printer. 8-52 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 303
4 to install the Carriage Assembly. 3. If you install the Carriage Assembly with the Encoder Guide broken off, then install the Encoder Strip by inserting it into the Encoder Sensor at the rear of the Carriage Assembly as shown in this figure. HP DesignJet 5000 Series Printers Service Manual 8-53 - HP Designjet 5000 | Service Manual - Page 304
rear of the Carriage Assembly as shown in this figure. NOTE Perform the following Service Calibrations after the installation of the Carriage Assembly: n Carriage Height. n Service Station. n Scan Axis. n Printhead Alignment ⇒ User Guide. 8-54 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 305
the Printer that attaches the Encoder Strip to the Spring Clip. 1. Apply Pressure TIP The next step is performed by putting pressure on the Spring Clip as shown. 5. Release the Encoder strip from the Spring Clip. 2. Release Encoder Strip HP DesignJet 5000 Series Printers Service Manual 8-55 - HP Designjet 5000 | Service Manual - Page 306
a screwdriver, fully tighten the Spring Release Screw to release the tension on the Belt. 7. Disconnect the Scan-Axis Motor Cable from position P23 on the Main PCA. P23 8. Unclip the Scan-Axis Motor Cable from underneath the Service Station. 8-56 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 307
Belt off the Scan-Axis Motor. 10. While supporting the Scan-Axis Motor, remove 2 T-15 screws (Type B). 11. Lower the Scan-Axis Motor and remove from the Printer. Sensor on the rear of the Carriage Assembly. Insert Encoder Strip Encoder Sensor HP DesignJet 5000 Series Printers Service Manual 8-57 - HP Designjet 5000 | Service Manual - Page 308
. Refer to the table on Page 8-4 for information on screw types. 1. Open the Top Cover. 2. Pull the Carriage out along the Printer to the position shown. 3. Lift up the Carriage Cover and remove ALL the Printheads and close the Carriage Cover. 8-58 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 309
Removal and Installation 4. Slide the Carriage to the position shown. 5. Push in the 2 retaining clips either side of the Printhead Tube Connector. 6. Pull the Printhead Tube Connector towards you. HP DesignJet 5000 Series Printers Service Manual 8-59 - HP Designjet 5000 | Service Manual - Page 310
Installation 7. Push the button to release the Printhead Tubes from the Carriage. 8. Release the retaining clip by pulling it away from the holding brackets. 9. Remove 1 T-8 screw (Type V) and washer that attaches the Cutter to the Carriage. 8-60 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 311
Removal and Installation 10. Slide the Cutter towards you and remove from the Printer. HP DesignJet 5000 Series Printers Service Manual 8-61 - HP Designjet 5000 | Service Manual - Page 312
Extension Cover (Only for the 60" Model) - Refer to Page 8-17. 4. Disconnect APS Cables (P5, P4 and P3) from the ISS PCA. P5 P4 P3 Press here 5. To remove the ISS, stand at the end of the Printer and press in the retaining clip on the ISS. 8-62 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 313
left. 7. Pull out the right side of the ISS. 2 1 8. Slide the ISS to the left and pull out the left side to remove from the Printer. INSIDE VIEW REAR 1 HP DesignJet 5000 Series Printers Service Manual 8-63 - HP Designjet 5000 | Service Manual - Page 314
make sure you remove the APS from the old ISS and, after installing the Grounding Plate, reinstall it on the new ISS. WARNING When replacing the ISS remember to insert the Grounding Plate into the slot as shown (before reinstalling the APS). 8-64 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 315
the tube and cables attached to the ISS. 6. Push the retaining clips on the left side of the APS to release it from the ISS. HP DesignJet 5000 Series Printers Service Manual 8-65 - HP Designjet 5000 | Service Manual - Page 316
Installing the Air Pressurization System make sure the 42" Model, secure the APS Cables to the ISS using the Cable Clip under the ISS. NOTE Before installing the ISS on the Printer, make sure the cable and tube are inserted in the ISS slot. 8-66 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 317
on Page 8-4 for information on screw types. 1. Remove the Right Rear Cover - Refer to Page 8-16. 2. Remove the Right Hand Cover - Refer to Page 8-10. 3. Remove the Printhead Cleaners. 4. Manually slide the Carriage out of the Service Station. HP DesignJet 5000 Series Printers Service Manual 8-67 - HP Designjet 5000 | Service Manual - Page 318
PCA (P15). 6. Unclip the Scan-Axis Motor Cable from the Service Station. NOTE Follow the instructions in step 7 carefully; LOOSEN the screw and DO NOT remove. 7. Loosen the T-20 screw (Type A) securing the Service Station to the side plate. 8-68 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 319
Service Station, lift it off the loosened screw. 10. Pull the assembly out towards you and remove from the Printer. NOTE Perform the following Service Calibration if the Service Station Assembly is replaced: n Service Station ⇒ Page 5-11. HP DesignJet 5000 Series Printers Service Manual 8-69 - HP Designjet 5000 | Service Manual - Page 320
Right Hand Cover - Refer to Page 8-10. 3. Remove the Service Station Assembly - Refer to Page 8-67. 4. Disconnect the Drop Detector cable from the Service Station Cable. Press clip to disconnect 5. Release the cable from the Service Station. 8-70 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 321
end. Pin 8. Lift the Foam from the Service Station. NOTE The Foam may be full of ink so be careful when handling it. NOTE If you replace the Drop Detector you must perform the following Service Calibration: n Service Station ⇒ Page 5-11. HP DesignJet 5000 Series Printers Service Manual 8-71 - HP Designjet 5000 | Service Manual - Page 322
Removal and Installation Hard Disk Drive (HDD) Removal WARNING NOTE Switch off the Printer and remove the Power Cord. Refer to the table on Page 8-4 for with its foam holder. 3. Disconnect the HDD Cable and Power Supply Cable from the HDD. 8-72 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 323
4-24). WARNING When Installing the Hard Disk Drive make sure the holder is placed in the right position so that it cannot move. NOTE When the Hard Disk Drive is replaced perform the following Service Utility: n Backup EEROM ⇒ Page 4-31. HP DesignJet 5000 Series Printers Service Manual 8-73 - HP Designjet 5000 | Service Manual - Page 324
remove the Power Cord. 1. Disconnect the LAN cable from the LAN Card at the rear of the Printer. 2. Using a flat end screwdriver, unscrew the two screws that attach the LAN Card to the Printer. 3. Remove the LAN Card and store in a safe place. 8-74 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 325
on screw types. 1. Remove 4 T-10 screws (Type P) from the DIMM Access Cover. Remove the DIMM Access Cover. 2. To remove a DIMM, first push down 2 the lower locking tab and then push up the upper locking tab to release the DIMM. 1 HP DesignJet 5000 Series Printers Service Manual 8-75 - HP Designjet 5000 | Service Manual - Page 326
sure they are in the correct position as shown in the diagram. NOTE Note the position of the BootROM and the SDRAM (memory) modules. J6 - Boot ROM J7 - SDRAM J8 - SDRAM 8-76 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 327
Removal and Installation Electronics Module Cover Removal WARNING NOTE Switch off the Printer and remove the Power Cord. Refer to the table on Page 8-4 for information on 5. Remove 15 T-15 screws (Type B) from the Electronics Module Cover. HP DesignJet 5000 Series Printers Service Manual 8-77 - HP Designjet 5000 | Service Manual - Page 328
make sure the parallel port connector clips are in closed position i.e. UP, so that they pass through the slot in the Cover. Lift clips 8-78 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 329
8-72. 6. Remove ALL BootROM/Memory DIMM's - Refer to Page 8-75. 7. Disconnect ALL Cables from the Electronics Module (see Installation of Main PCA for connections). 8. Remove 2 T-10 screws (Type K) to remove the HDD controller. HP DesignJet 5000 Series Printers Service Manual 8-79 - HP Designjet 5000 | Service Manual - Page 330
Removal and Installation 9. Disconnect the HDD Controller and remove from the Printer. 10. Remove 6 T-10 screws (Type K) from the Main PCA. 11. Loosen 2 T-10 screws on the Main PCA. 8-80 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 331
Removal and Installation 12. Remove by sliding the Main PCA to the left and lifting out (see detail below). NOTE Detail of Main PCA removal. HP DesignJet 5000 Series Printers Service Manual 8-81 - HP Designjet 5000 | Service Manual - Page 332
Window & Pinch SVS Door Aerosol Fan Connector Color white white white yellow yellow white blue white white red NOTE When the Main PCA has been reinstalled or replaced, perform the following Service Utility procedure: n Backup EEROM ⇒ Page 4-31. 8-82 HP DesignJet 5000 Series Printers Service - HP Designjet 5000 | Service Manual - Page 333
Rear Cover - Refer to Page 8-16. 4. Remove the Electronics Module Cover - Refer to Page 8-77. 5. Disconnect and remove the Hard Disk Drive for safety reasons - Refer to Page 8-72. 6. Disconnect the PCA Power Supply connector from the Main PCA. HP DesignJet 5000 Series Printers Service Manual 8-83 - HP Designjet 5000 | Service Manual - Page 334
7. Remove the plastic protective cover from the Power Supply Unit. PS Fans Press PS Switch PS Socket 8. Disconnect ALL Cables from the PSU (see Installation of PSU for connections). 9. Remove 7 T-10 screws (Type K) and remove the PSU. 8-84 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 335
of the Power Supply Unit (PSU) WARNING After installing the Power Supply Unit, remember to place the plastic protective cover over the unit. NOTE The Power Supply Unit connections are illustrated below. PS Fans PS Switch PS Socket HP DesignJet 5000 Series Printers Service Manual 8-85 - HP Designjet 5000 | Service Manual - Page 336
Removal and Installation Ink Supply Station (ISS) PCA Removal WARNING NOTE Switch off the Printer and remove the Power Cord. Refer of ISS PCA for connections). 6. Remove 5 T-10 screws (Type K) from the ISS PCA. 7. Remove the ISS PCA. 8-86 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 337
P3 P2 J1 J Position J1 J3 Connection ISS Cable Main PCA Connector Color white white P Position P2 P3 P4 P5 P6 Connection Ink Leak Detector APS Temperature APS Valve APS Pump APS Pump (Spare) Connector Color white white red white white HP DesignJet 5000 Series Printers Service Manual 8-87 - HP Designjet 5000 | Service Manual - Page 338
the Top Cover - Refer to Page 8-5. 3. Remove the Back Cover - Refer to Page 8-23. 4. Disconnect the Ink Leak Detector cable at position P2 from the ISS PCA. P2 5. Remove one T-15 screw (Type B) to release the cable clip on the Top EMC cover. 8-88 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 339
Removal and Installation 6. Press the retaining clip on the Ink Leak Detector and release it. TIP A screwdriver can be used to press the retaining clip down. 7. Remove the Ink Leak Detector from the Printer. HP DesignJet 5000 Series Printers Service Manual 8-89 - HP Designjet 5000 | Service Manual - Page 340
to Page 8-16. 4. Remove the Electronics Module Cover - Refer to Page 8-77. 5. Disconnect and remove the Hard Disk Drive for safety reasons - Refer to Page 8-72. 6. Remove 2 screws for each Cooling Fan from underneath the Electronics Module. 8-90 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 341
Removal and Installation 7. Remove the plastic Protective Cover from the Power Supply Unit. 8. Disconnect the Cooling Fan Cables from the Power Supply Unit. 9. Remove the Cooling Fans from the Printer. HP DesignJet 5000 Series Printers Service Manual 8-91 - HP Designjet 5000 | Service Manual - Page 342
Removal and Installation Electronics Module (as one complete Assembly) Removal WARNING NOTE Switch off the Printer and remove the Power Cord. Refer to the table on Page 8-4 for it from the shoulder screws) and remove from the Printer. 1 2 1 8-92 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 343
(Type Q): n For the 60" Model remove 4 screws from each group of 4 Pinch-Wheels (5 groups in total). n For the 42" Model remove 4 screws from each group of 4 Pinch-Wheels (3 groups in total) and 2 screws from the one group with 2 PinchWheels. HP DesignJet 5000 Series Printers Service Manual 8-93 - HP Designjet 5000 | Service Manual - Page 344
rear of the Printer, rotate the group (90 degrees) and pull it through the gap left by the Coupling Plate. 2 Installation of Pinch-Wheels NOTE During installation, make sure you install the White PinchWheels at each end of the Printer axis. 8-94 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 345
- Refer to Page 8-20. 8. Remove the Media Lever Assembly Refer to Page 8-18. 9. Remove the ISS - Refer to Page 8-62. 10. Remove the Service Station - Refer to Page 8-67. 11. Remove the 8-104. 15. Remove the Entry Roller - Refer to Page 8-106. HP DesignJet 5000 Series Printers Service Manual 8-95 - HP Designjet 5000 | Service Manual - Page 346
Removal and Installation 16. Remove the Center Guide - Refer to Page 8-107. 17. Remove the Pinch-Wheels - Refer to Page 8-92. 18. Through the slot in Cam screw (Type F). 20. Remove the Cam by sliding it through the slot in the left Sideplate. 8-96 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 347
its slot in the Sideplate and insert the Cam into it. 2 2. INSERT 1. POSITION LINKAGE 3. Push the Cam with the Cam Lever Linkage into the Sideplate. HP DesignJet 5000 Series Printers Service Manual 8-97 - HP Designjet 5000 | Service Manual - Page 348
Cover - Refer to Page 8-10. 3. Remove the Service Station Assembly - Refer to Page 8-67. 4. Disconnect the Vacuum Fan Cable at position P19 on the Main PCA. P19 5. Remove the 4 T-20 screws (Type L) that secure the Vacuum Fan to the Sideplate. 8-98 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 349
Removal and Installation 6. Remove the Vacuum Fan. Installation of Vacuum Fan WARNING When installing the Vacuum Fan make sure that it fits tightly to the Guides in the Sideplate. HP DesignJet 5000 Series Printers Service Manual 8-99 - HP Designjet 5000 | Service Manual - Page 350
Main PCA (and NOT from Motor). P10 P12 5. Remove the 2 T-20 screws (Type A) that secure the Helical Gear to the right-hand side of the Drive Roller. 8-100 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 351
. 8. Remove the Paper-Axis Motor Assembly. NOTE When you replace the PaperAxis Motor Assembly you must perform the following Service Calibrations: n Service Station ⇒ Page 5-11. n Accuracy ⇒ Page 5-14. n Printhead Alignment ⇒ User's Guide. HP DesignJet 5000 Series Printers Service Manual 8-101 - HP Designjet 5000 | Service Manual - Page 352
Removal and Installation Installation of Paper-Axis Motor Assembly WARNING When reinstalling parts make sure that they fit tightly and that screws are tight. NOTE Apply grease to the Helical Gear. 8-102 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 353
Removal and Installation Booster Fan Removal WARNING NOTE Switch off the Printer and remove the Power Cord. Refer to the table on Page 8-4 for information on Fan. 6. To remove the Booster Fan, first slide it out, then lift and pull out. HP DesignJet 5000 Series Printers Service Manual 8-103 - HP Designjet 5000 | Service Manual - Page 354
the Center Guide and carefully remove the Media Sensor mount by pulling it down gently (as shown below). 1. Insert fingers 2. Pull down TIP Pull down the Media Sensor by inserting a finger on each side of the sensor and pulling down. 8-104 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 355
Removal and Installation Installation of Media Sensor WARNING When installing the Media Sensor, insert the moving part as shown in the diagram. HP DesignJet 5000 Series Printers Service Manual 8-105 - HP Designjet 5000 | Service Manual - Page 356
Rear Cover - Refer to Page 8-15. 4. Remove the ISS - Refer to Page 8-62. 5. Remove one T-15 screw (Type J) that secures the Entry Roller to the left Sideplate. 6. Pull out the left side of the Entry Roller first and then remove completely. 8-106 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 357
the Media Lever Assembly Refer to Page 8-18. 12. Remove the ISS - Refer to Page 8-62. 13. Remove the Service Station - Refer to Page 8-67. 14. Remove the Vacuum Fan - Refer to Page 8-98. 15. Remove the Electronics Module Refer to Page 8-92. HP DesignJet 5000 Series Printers Service Manual 8-107 - HP Designjet 5000 | Service Manual - Page 358
. 20. Remove 1 T-15 screw (Type J) and 2 T-20 screws (Type T) that secure the Center Guide to the right Sideplate. 21. Remove the Center Guide as follows: n Lift it from the front to release it. n Pull it out in a rotating movement. 1 2 8-108 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 359
3. Remove the ISS - Refer to Page 8-62. 4. Remove 1 T-25 screw (Type S) from the Drive Roller Gear 5. Remove the Drive Roller Gear. Installation of Gear WARNING When installing the Drive Roller Gear make sure the screw is fully tightened. HP DesignJet 5000 Series Printers Service Manual 8-109 - HP Designjet 5000 | Service Manual - Page 360
to Page 8-22. 2. Open the Top Cover. NOTE Make sure the Carriage is not in the print Platen area. 3. Remove the following screws (Type R) from the Front Platen Assembly: n 15 T-10 screws in the 60" Model. n 11 T-10 screws in the 42" Model. 8-110 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 361
Removal and Installation 4. Remove the Platen starting from the left side. HP DesignJet 5000 Series Printers Service Manual 8-111 - HP Designjet 5000 | Service Manual - Page 362
area. NOTE Make sure the Media Lever is in the UP position before removing the Platen Assembly. 2. Remove the following screws (Type R) from the Center Platen Assembly: n 39 T-10 screws in the 60" Model. n 35 T-10 screws in the 42" Model. 8-112 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 363
Center Platen Assembly NOTE When installing the Center Platen, apply grease to the Overdrive Wheels. WARNING When installing the Center Platen Assembly, make sure the foam guides under the Platen are placed in their slots as shown below. HP DesignJet 5000 Series Printers Service Manual 8-113 - HP Designjet 5000 | Service Manual - Page 364
for information on screw types. 1. Unclip the Deflector Extension. Pull out 2. Remove 1 T-15 (Type M) screw from each Deflector. n 4 Deflectors in the 60" Model. n 3 Deflectors in the 42" Model. 3. Remove the Deflectors from the Printer. 8-114 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 365
9-5 Lens Maintenance 9-5 Carriage Interconnect Wiper 9-6 Roller Lubrification Kit 9-7 Slider Rods Lubrification Kit 9-8 Cleaning the Platen 9-9 Noisy Carriage Bushing 9-10 Belt Swelling 9-10 General Cleaning 9-10 Firmware Upgrade 9-11 HP DesignJet 5000 Series Printers Service Manual 9-1 - HP Designjet 5000 | Service Manual - Page 366
is also an EEROM counter for the number of Printhead insertions in the Carriage. If there are Printhead insertion problems, or Ink Supplies Error Codes occur frequently (see Page 3-12), the Service Configuration Print (available in Printer Setup/Utilities/Test Prints), indicates usage limits to see - HP Designjet 5000 | Service Manual - Page 367
" If ONLY the Ink Tubes have done more than 6.5 million cycles, then this message will appear on the Front Panel. In this case, you must replace ONLY the Ink Tubes System (either Dye or UV, depending on which ink system the User has installed). HP DesignJet 5000 Series Printers Service Manual 9-3 - HP Designjet 5000 | Service Manual - Page 368
to replace the Ink Tubes as soon as possible. For the necessary part numbers, refer to Chapter 7, Parts and Diagrams of this Service Manual. Refer to Chapter 8, Removal and Installation of this Service Manual as a guide to replace the necessary parts. 9-4 HP DesignJet 5000 Series Printers Service - HP Designjet 5000 | Service Manual - Page 369
of the following: n Lens Maintenance Kit. n Carriage Interconnect Wiper Kit. n Roller Lubrification Kit. n Slider Rods Lubrification Kit. n Platen cleaning instructions. Service Engineers should perform these procedures only when troubleshooting Printer problems. Lens Maintenance To perform Lens - HP Designjet 5000 | Service Manual - Page 370
. Do not handle or attempt to clean the Nozzles on the bottom of the Printhead. 4 Carefully avoiding contact with the Nozzles, remove any dirt or fibers close to the edges of the Nozzle Plate using a clean wipe. 1 2 3 4 Nozzle Plate 9-6 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 371
To clean the Roller Wheels, close the window and perform the Turn Drive Roller Utility (see Page 4-18).Use the cloth provided. Do not touch the rotating Wheels with your hands. 3 Press Cancel when you have completed the cleaning procedure. 1 2 HP DesignJet 5000 Series Printers Service Manual 9-7 - HP Designjet 5000 | Service Manual - Page 372
due to the accumulation of ink particles and dust from the supplied to the pad. 3 Slide the cleaning tool along the Slider Rod until it is well oiled. 4 Replace the cleaning pad and repeat steps 2 and 3 for the second Slider Rod. 1 2 3 4 9-8 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 373
leave too much moisture behind and the Roller will not work well when it is wet. Also make sure that you clean the Mark Encoder on the left side of the Driver Roller. 5 Press Cancel when you have completed the cleaning procedure. 1 2 3 4 HP DesignJet 5000 Series Printers Service Manual 9-9 - HP Designjet 5000 | Service Manual - Page 374
with compressed air if available. 2 Clean the outer surface of the Printer with a damp sponge or cloth. Use a mild soap and water solution if necessary. Do not use abrasive cleaners. 3 Wipe the Printer dry with a soft lint-free cloth. 9-10 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 375
Firmware Upgrade CD Upgrading the Firmware using the Firmware Upgrade CD is the fastest and easiest method. If possible, always use this method since downloading the Firmware from the website could take a long time because of the size of the files. HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 376
the system error "0d0000 033f019C". In this case, press Enter and you will get the message "no media profiles available". The solution is to unload the media and switch the Printer ON and OFF again. This problem only appears when you try to upgrade from Non-UV ink firmware to UV ink firmware while - HP Designjet 5000 | Service Manual - Page 377
System, page 10-6 Printheads, page 10-7 Air Pressurization System (APS), page 10-8 Leak Detect System (LDS), page 10-8 Service Station, page 10-9 Print Head Cleaner (PHC), page 10-9 Printer Specifications, page 10-10 Printable Area, page 10-13 Interface Specifications, page 10-13 HP DesignJet 5000 - HP Designjet 5000 | Service Manual - Page 378
Models with the following Part Numbers: Model Size Part No. HP DesignJet 5000 42" 60" C6090A C6095A HP DesignJet 5000PS 42" 60" C6091A C6096A Electrical System The electrical system of the Printer consists of six major blocks and their associated cabling: n Power Supply Unit: Connected to - HP Designjet 5000 | Service Manual - Page 379
to the media. Its main parts are: n Scan-Axis Motor - drives the Carriage using the Belt. n Tensioner - maintains the tension of the Belt. n Encoder Strip - determines the position of the Carriage using the LED Sensor on the Carriage PCA. HP DesignJet 5000 Series Printers Service Manual 10-3 - HP Designjet 5000 | Service Manual - Page 380
. n Center Guide and Entry Roller - feeds media through the paper path. n Vacuum Fans - provides the required vacuum to maintain the media flat over the Center Platen. The diagram below illustrates the air flow created by the Vacuum Fans. 10-4 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 381
that avoid Ink Cartridges with the wrong type of ink being installed in the Ink Supply Station. n Color lockouts allowing insertion of only one color in a given slot. Ink Type Lockout Color Type Lockout Smart Chip Ink Connector Air Connector HP DesignJet 5000 Series Printers Service Manual 10-5 - HP Designjet 5000 | Service Manual - Page 382
: n Conduct the ink pumped from the Ink Cartridge to the Printhead. n Conduct the air from the pump into the Ink Cartridge. n Keep the ink in good condition until it is delivered to the Printhead. n Avoid leaks and minimize ink on customer. 10-6 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 383
that avoid Printheads of the wrong type (Setup Printheads or Ink type) being installed in the Carriage. n Color lockouts that will allow only one color to be inserted into a given slot. Smart Chip Ink Inlet Printhead Interconnect Nozzle Plate HP DesignJet 5000 Series Printers Service Manual 10-7 - HP Designjet 5000 | Service Manual - Page 384
breakage and gets between the Tube and the Tube Carrier, and is forced to go to the Ink Leak Detector where the leaking ink is collected. There will be a potential short circuit between the two metallic pins, and the ink leak will be detected. 10-8 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 385
the printer uses the handle top surface to recognize if the PHC is present or not. In addition, there is a built-in mark on the handle (a vertical hole) to calibrate the Service Station (Scan-axis) if there is a problem and the EEROM is erased. HP DesignJet 5000 Series Printers Service Manual 10-9 - HP Designjet 5000 | Service Manual - Page 386
680cc of ink Width (carriage axis) Length (paper axis) Minimum Maximum Minimum Maximum Roll 610mm 60 inch/1.52m N/A 300ft with light coated 42 inch 1.07m media Sheet 210 mm E/A0 594mm/22in 1.6m HP Supported Medias For the supported medias for HP DesignJets 5000 and 5000PS, refer - HP Designjet 5000 | Service Manual - Page 387
operational problems. Acoustic Specifications Operating sound pressure Idle sound pressure Operating sound power Idle sound power 55 dB (A) (From a one-meter bystander position) - HP Designjet 5000 | Service Manual - Page 388
Part 15 Australia New Zealand Meets AS/NZS 3548 Taiwan BCIQ certified 1 Product exhibits Class A operation when connected to LAN cables using Print Server accessories Printer certified PSB, SS337 certified. PCBC certified. GOST certified. 10-12 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 389
electromagnetic compatibility: Recommended Cable for PCs and Unix Systems Interface type (Computer) HP part number IEEE compatible/Centronics Interface C2951A (All) Cable length 3.0 m Connector type at computer end of cable 25-pin male HP DesignJet 5000 Series Printers Service Manual 10-13 - HP Designjet 5000 | Service Manual - Page 390
Functional Overview 10-14 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 391
is assumed if no other value or condition is specified. high-gloss photo A glossy, opaque photographic paper. HP-GL/2 One of Hewlett-Packard's standard graphics languages for plotters and printers. Produces vector data. Newer than HP-GL. HP DesignJet 5000 Series Printers Service Manual G-1 - HP Designjet 5000 | Service Manual - Page 392
A1, A2, etc. ISS Ink Supply Station printer prints. nesting Placing two or printer to separate one page from another and to avoid printing right to the edge of the media. matte Not glossy. media The material, usually paper, onto which the G-2 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 393
by the device into memory for processing with other prints. Scan-axis The horizontal axis, as you look at the printer from the front. semi-gloss photo A semi glossy, opaque photographic paper. spindle The rod which holds the roll of media. HP DesignJet 5000 Series Printers Service Manual G-3 - HP Designjet 5000 | Service Manual - Page 394
Glossary G-4 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 395
5-14 Air Pressurization System Installation 8-66 Parts List 7-22 Removal 8-65 B Back Cover Removal 8-23 Banding 1-12, 6-8, 6-20 Belt Installation 8-52 Removal 8-46 Belt Swelling 9-10 Blurred Lines 6-18 Booster Fan Parts List 7-16 Removal 8-103 C Calibration Error Codes Service 000X 5-27 002X - HP Designjet 5000 | Service Manual - Page 396
Calibration 5-18 Carriage Interconnect Wiper 9-6 Carriage Usage Cycles 9-3 Center Guide Assembly Parts List 7-44 Removal 8-107 Center Platen Assembly Installation 8-113 Parts List 7-40 Removal 8-112 Cleaning General 9-10 Cockle 1-15 Color Accuracy Configuration 6-18 Consistency problems 6-17 Color - HP Designjet 5000 | Service Manual - Page 397
102 Pinch-Wheel Cam 8-97 Right Hand Cover 8-13 Right Hand Trim 8-21 Scan-Axis Motor 8-58 Tensioner Assembly 8-45 Trailing Cable 8-39 Vacuum Fan 8-99 Interface Specifications 10-13 ISS see Ink Supply Station ISS PCA see Ink Supply Station PCA HP DesignJet 5000 Series Printers Service Manual Index-3 - HP Designjet 5000 | Service Manual - Page 398
EEROM Setup 4-25 Moisture 9-10 N Noisy Carriage Bushing 9-10 Nozzle Defects 6-15 Nozzle Print Test 6-14 O Overdrive Gear Removal 8-109 P Paper Axis Maintenance 9-7 Paper-Axis Motor Assembly Installation 8-102 Parts List 7-18 Removal 8-100 Index-4 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 399
Tubes Guide 7-46 Carriage and Scan-Axis 1-20 User Maintenance Kit 7-52 Color Accuracy 6-17 Vacuum Fan 7-14 Color Alignment 6-11 PCA Color Consistency 6-17 ISS Color not as expected 6-19 Parts List 7-32 Color to Color Alignment 6-19 HP DesignJet 5000 Series Printers Service Manual Index - HP Designjet 5000 | Service Manual - Page 400
8-21 Parts List 7-6 Removal 8-20 Right Rear Cover Removal 8-16 Roller Lubrification 9-7 S Scan Axis Test 4-10 Scan-Axis Calibration 5-7 Scan-Axis Motor Installation 8-58 Parts List 7-20 Removal 8-55 Scheduled Maintenance 9-2 Scratches 1-15 Index-6 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 401
10-10 Memory 10-10 Operational 10-11 Parallel Interface 10-13 Physical 10-10 Power 10-11 Printable Area 10-13 Printer Accuracy 10-10 Printer Power 10-11 Programming Lang. Supported 10-10 Resolution 10-10 Safety 10-12 Status Messages Ink Supply Errors 3-12 see Ink Cartridges 3-11 System Error Codes - HP Designjet 5000 | Service Manual - Page 402
Incorrect type of tubes system 1-17 Media loaded incorrectly 1-16 Power Supply Error #1 1-17 V Vacuum Altitude Setup 4-23 Problems 1-10 Vacuum Fan Installation 8-99 Parts List 7-14 Removal 8-98 Vertical Banding 6-20 W Worm marks 1-15 Wrinkles 1-15 HP DesignJet 5000 Series Printers Service Manual - HP Designjet 5000 | Service Manual - Page 403
About this Edition This is the 2nd edition of this Service Manual 1st edition, titled HP DesignJet 5000 and 5000PS Service Manual - August 2000 2nd edition, titled HP DesignJet 5000 and 5000PS Service Manual - January 2001 - HP Designjet 5000 | Service Manual - Page 404
Service Manual This manual contains information necessary to test, calibrate and service: - HP DesignJet 5000 Printer - 42" Model (P/N C6090A/V) - HP DesignJet 5000 Printer - 60" Model (P/N C6095A/V) - HP DesignJet 5000PS Printer - 42" Model (P/N C6091A/V) - HP DesignJet 5000PS Printer - 60" Model
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Service Manual
DesignJet 5000 Series
HP
Large-Format Printers