HP Designjet 5000 HP DesignJet 5000 Series Printer - Pocket Guide - Page 201

Smears or Scratching on the Image, Image Quality, Ink Marks on the Media

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pocket.book Page 49 Sunday, October 29, 2000 5:09 PM 49 - Image Quality Marks and/or scratches on double-sided media. If you are using double-sided media and there are marks and scratches evident on the media, it may mean the platen needs cleaning. Perform the procedures detailed in the Section Other in the User's Reference Guide for cleaning the platen. Smears or Scratching on the Image This problem can appear on paper-based coated media if a lot of ink was printed. The media absorbs the ink quickly and expands. As the printheads move over the paper, the printheads and the paper come into contact with each other and the printed image is smeared. 1. Press the Cancel key on the front-panel; if you continue to print, the paper may damage the printheads. 2. Cancel the print job from your computer application. Ink Marks on the Media In order to obtain better results perform the following:  Use HP recommended media. If the image you are printing has intense color, try using HP Heavyweight Paper (Economy) through the front-panel.  Use extended margins see the 'Using the Printer CD', or try to increase the print margins by relocating the image in the page from your software applications.  Ensure that the Media extensions are installed on the printer  If you are using 'Media Saving Options' from the advanced section of the HP- GL/2 Driver, try disabling one or both the options 'auto rotate' and 'inked area'  Use the Take Up Reel if you have one installed If the above fails to solve the problem of smears and scratching, change the media you are using to a non-paper based media such as glossy film. IMAGE QUALITY file:///D|/hydra/ug_loc/f

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49 - Image Quality
Ink Marks on the Media
IMAGE QUALITY
Marks and/or scratches on double-sided media.
If you are using double-sided media and there are marks and
scratches evident on the media, it may mean the platen needs
cleaning. Perform the procedures detailed in the Section Other
in the User’s Reference Guide for cleaning the platen.
Smears or Scratching on the Image
This problem can appear on paper-based coated media if a lot
of ink was printed. The media absorbs the ink quickly and
expands. As the printheads move over the paper, the
printheads and the paper come into contact with each other
and the printed image is smeared.
1.
Press the
Cancel
key on the front-panel; if you continue
to print, the paper may damage the printheads.
2.
Cancel the print job from your computer application.
In order to obtain better results perform the following:
Use HP recommended media. If the image you are
printing has intense color, try using HP Heavyweight
Paper (Economy) through the front-panel.
Use extended margins see the ‘Using the Printer CD’, or
try to increase the print margins by relocating the image in
the page from your software applications.
Ensure that the Media extensions are installed on the
printer
If you are using ‘Media Saving Options’ from the
advanced section of the HP- GL/2 Driver, try disabling
one or both the options ‘auto rotate’ and ‘inked area’
Use the Take Up Reel if you have one installed
If the above fails to solve the problem of smears and
scratching, change the media you are using to a non-paper
based media such as glossy film.
pocket.book
Page 49
Sunday, October 29, 2000
5:09 PM