HP DeskJet GT 5820 User Guide

HP DeskJet GT 5820 Manual

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  • HP DeskJet GT 5820 | User Guide - Page 1
    HP DeskJet GT 5820 All-in-One series
  • HP DeskJet GT 5820 | User Guide - Page 2
  • HP DeskJet GT 5820 | User Guide - Page 3
    Table of contents 1 HP DeskJet GT 5820 series Help ...1 2 Get started ...2 Printer parts ...3 Get to know the ink tank system ...5 Control panel features ...6 Control panel lights and display icons status ...8 Load media ...17 Change the default paper size detected by printer 21 Load an original
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    ...79 Printhead issues ...87 Printing issues ...93 Copy issues ...102 Scan issues ...103 Network and connection issues ...104 Printer hardware issues ...106 Control panel error codes ...107 HP support ...108 Appendix A Technical information ...110 HP Company notices ...111 Specifications ...112
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    Index ...127 ENWW v
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    vi ENWW
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    1 HP DeskJet GT 5820 series Help Learn how to use your HP DeskJet GT 5820 series. ● Get started on page 2 ● Print on page 29 ● Use Web Services on page 40 ● Copy and scan on page 47 ● Manage ink and printhead on page 55 ● Connect your printer on page 64 ● Solve a problem on page 78 ● Technical
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    parts ● Get to know the ink tank system ● Control panel features ● Control panel lights and display icons status ● Load media ● Change the default paper size detected by printer ● Load an original on the scanner glass ● Paper basics ● Open the HP printer software (Windows) ● Sleep mode ● Quiet
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    guide 2 Input tray 3 Input tray shield 4 Scanner lid 5 Scanner glass 6 Output tray extender (also referred to as the tray extender) 7 Output tray 8 Front door 9 Ink valve 10 Ink tank 11 Ink tank caps 12 Ink tank lid 13 Control panel 14 Printhead access door ENWW Printer
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    15 Printheads 16 Printhead latch 17 Power connection 18 USB port 4 Chapter 2 Get started ENWW
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    to know the HP DeskJet GT 5820 series ink tank system. Term Printheads Definition The printheads are the components in the print mechanism that apply ink to the paper. There are two printheads: a black ink printhead and a tri-color ink printhead. Once the printheads are installed, they should not
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    Indicates number of copies, printhead priming status, media errors, wireless status and signal strength, Wi-Fi Direct status, and printhead problems. Cancel button: Stops the current operation. Wireless button: Turns on or off the printer wireless capabilities. Wireless light: Indicates whether the
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    Direct button, or the HP ePrint button to get more specific help pages tied to each of those buttons. HP ePrint button: Turns HP ePrint on or off. HP ePrint light: Indicates the on or off status of HP ePrint. A blinking light indicates a problem with the connection to Web Services. Start Copy Black
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    status ● Power button light ● Wireless light and icons ● Wi-Fi Direct light and icon ● HP ePrint light ● Printhead icons and Printhead Alert light ● Printhead priming and alignment icons ● Error icon, Paper Error icon, and Resume light ● Number of copies icon ● Ink system maintenance icon Power
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    on. ● Move the printer closer to the wireless router. The Wireless light is blinking, the Wireless icon is on, and the Wireless Attention icon is blinking. One of the following might have occurred. ● The printer has a problem connecting to the wireless network. ● An error occurs or an overlap
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    Wi-Fi Direct, see Connect wirelessly to the printer without a router on page 69. Wi-Fi Direct is off. To turn on Wi-Fi Direct, press the Wi-Fi Direct button ( ). The printer is connecting to a mobile device in the Wi-Fi Protected Setup (WPS) push mode. Press the Wi-Fi Direct button ( ) to
  • HP DeskJet GT 5820 | User Guide - Page 17
    : These instructions only apply when you install pritheads during initial printer setup. If the printheads have been primed with ink, you must not open the printhead latch. Opening the latch can cause permanent damage to the printheads. For more information, see Fix printhead problems on page
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    : These instructions only apply when you install pritheads during initial printer setup. If the printheads have been primed with ink, you must not open the printhead latch. Opening the latch can cause permanent damage to the printheads. - Make sure that you are using the correct HP printheads for
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    once alignment is complete. - If alignment event occurs after initial printer setup, the control panel display returns to normal state once alignment is complete. Error icon, Paper Error icon, and Resume light ● The Error icon, the Paper Error icon, and the Resume light are on. Cause There is no
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    E and the number 2. The Resume light is off. Cause Solution The printer receives a single-page printing job, detects that the paper length for the with errors. To clear the error, press any button on the control panel or wait for two minutes. To avoid the paper length mismatch problem, do one of
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    the printer has stalled. Solution Open the printhead access door printheads have been primed with ink. Opening the latch can cause permanent damage to the printheads. ● The Number of copies icon is alternating between the letter E and the number 4. At the same time, the Error icon, the Paper Error
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    E and the number 6. Cause The printer is in an error state. Solution Reset the printer. 1. Turn off the printer. 2. Unplug the power cord. 3. Wait a minute, and then plug the power cord back in. 4. Turn on the printer. If the problem persists, contact HP. Ink system maintenance icon The Number of
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    Load media Select a paper size to continue. To load full-size paper 1. Raise the input tray. 2. Slide the paper-width guide to the left. 3. Insert a stack of paper into the input tray with the short edge down and the print side up, and slide the stack
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    4. Slide the paper-width guide to the right until it stops at the edge of the paper. 5. Pull out the output tray and the tray extender. To load small-size paper 1. Raise the input tray. 2. Slide the paper-width guide to the left. 18 Chapter 2 Get started ENWW
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    tray with the short edge down and the print side up, and slide the stack of paper down until it stops. 4. Slide the paper-width guide to the right until it stops at the edge of the paper. 5. Pull out the output tray and the tray extender. To load envelopes 1. Raise
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    2. Slide the paper-width guide to the left. 3. Insert one or more envelopes into the far-right side insert the envelope vertically with the flap on the top and facing down. 4. Slide the paper-width guide to the right against the stack of envelopes until it stops. 5. Pull out the output tray and
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    is large, small, or medium width. You can change the default large, medium, or small paper size detected by the printer. To change the default paper size detected by the printer 1. Open the embedded web server (EWS). For more information, see Open the embedded web server on page 75. 2. Click the
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    Load an original on the scanner glass To load an original on the scanner glass 1. Lift the scanner lid. 2. Load the original print-side down on the right corner of the scanner glass. 3. Close the scanner lid. 22 Chapter 2 Get started ENWW
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    any inkjet printer. It is available in glossy finish in several sizes, including A4, 8.5 x 11 inches, 5 x 7 inches, and 4 x 6 inches (10 x 15 cm). It is acid-free for longer lasting documents. ● HP Photo Value Packs HP Photo Value Packs conveniently package original HP ink cartridges and HP Advanced
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    printer. Original HP inks and HP Advanced Photo Paper have been designed to work together so your photos are long lasting and vivid, print after print. Great for printing out an entire vacation's worth of photos or multiple prints to share. Business documents ● HP Premium Presentation Paper 120g
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    the HP printer software (Windows) After installing the HP printer software, double-click the printer icon on the desktop or do one of the following to open the printer software: ● Windows 10: From the computer desktop, click Start, select All apps, click HP, click the folder for the printer, and
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    Sleep mode ● Power usage is reduced while in Sleep mode. ● After initial setup of printer, the printer will enter Sleep mode after 5 minutes of inactivity. ● The Power button light is dimmed and the printer control panel display is off in Sleep mode. ● Pressing any button on the control panel, or
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    in the same way as when Quiet Mode is off. To turn Quiet Mode on or off from the printer software (Windows) 1. Open the HP printer software. For more information, see Open the HP printer software (Windows) on page 25. 2. Click the Quiet Mode tab. 3. Click On or Off. 4. Click Save Settings. To turn
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    printer off completely, so you must use the Power button to turn the printer back on. If your printer supports this energy saving feature, Auto-Off is automatically enabled or disabled depending on printer when a printer's wireless or Wi-Fi Direct capability is turned on or when a printer with fax,
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    3 Print ● Print from your computer ● Print from your mobile device ● Print with AirPrint ● Tips for print success ENWW 29
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    that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer Properties, Printer, or Preferences. 4. Select the appropriate options. ● On the Layout tab, select Portrait or Landscape orientation. ● On the Paper
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    this button might be called Properties, Options, Printer Setup, Printer Properties, Printer, or Preferences. 4. Select the appropriate options. from the Print on Both Sides Manually drop-down list. 6. After you print the first side, follow the on-screen instructions to reload the paper with the
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    application, this button might be called Properties, Options, Printer Setup, Printer Properties, Printer, or Preferences. 4. Select the appropriate options. ● in the input tray and the output tray is open. You can load one or more envelopes into the input tray. Do not use shiny or embossed
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    called Properties, Options, Printer Setup, Printer Properties, Printer, or Preferences. 4. supported print resolutions, visit the HP DeskJet GT 5820 series support website at www.hp.com/ support. To print in maximum dpi mode (Windows) 1. From your software, select Print. 2. Make sure your printer
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    the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer Properties, Printer, or Preferences. 4. Click the Paper/Quality tab. 5. From the Media drop-down list, select an appropriate paper type
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    to print without accessing the network, see Connect wirelessly to the printer without a router on page 69 for more information. If you are on the road, you can print a document by sending an email with the HP ePrint app to your HP ePrint enabled printer. See Print with HP ePrint on page 43 for more
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    Print with AirPrint Printing using Apple's AirPrint is supported for iPad (iOS 4.2 or later), iPhone (3GS or later), iPod touch (third generation or later), and Mac (OS X 10.8 or later). To use AirPrint, ensure the following: ● The printer and the Apple device must be connected to the same network
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    the printer should have the appropriate settings. Print settings do not apply to copying or scanning. Printhead and ink tips ● Use original HP printheads. ● Install both the black and tri-color printheads correctly. For more information, see Fix printhead problems on page 87. ● Check the ink levels
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    drop-down list. - HP Real Life Technologies: This Not all paper types support this feature. You will see to the Printing Shortcut tab, select one printing shortcut, and then click OK delete the default printing shortcuts. Printer settings tips (OS X) ● On the only black ink, choose the Paper Type/Quality
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    ● Original HP printheads and ink are designed and tested with HP printers and papers to help you easily produce great results, time after time. NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Product service or repairs required as a result of using a non-HP supply will
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    4 Use Web Services ● What are Web Services? ● Set up Web Services ● Print with HP ePrint ● Use the HP Connected website ● Remove Web Services ● Tips for using Web Services 40 Chapter 4 Use Web Services ENWW
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    Web Services? HP ePrint ● HP ePrint is a free service from HP that allows you to print to your HP ePrint-enabled printer anytime, from any location. It's as simple as sending an email to the email address assigned to your printer when you enable Web Services on the printer. No special drivers or
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    Web Services Settings section, click Setup , click Continue, and follow the on-screen instructions to accept the terms of use. 4. If prompted, choose to allow the printer to check for and install printer updates. NOTE: If a printer update is available, the printer downloads and installs the update
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    computer, where you will have more control over what your printout looks like. To turn off HP ePrint ▲ From the printer control panel, press the HP ePrint button ( ). NOTE: To remove all Web Services, see Remove Web Services on page 45. Click here to go online for more information. ENWW Print with
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    website to set up increased security for HP ePrint, and specify the email addresses that are allowed to send email to your printer. You can also get product updates, and other free services. Go to the HP Connected website for more information and specific terms and conditions: www.hpconnected.com
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    embedded web server (EWS). For more information, see Open the embedded web server on page 75. 2. Click the Web Services tab, and then click Remove Web Services in the Web Services Settings section. 3. Click Remove Web Services. 4. Click Yes to remove Web Services from your printer. ENWW Remove Web
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    Tips for using Web Services ● Learn how to share your photos online and order prints. Click here to go online for more information. 46 Chapter 4 Use Web Services ENWW
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    5 Copy and scan ● Copy documents ● Scan using the HP printer software ● Scan using Webscan ● Tips for copy and scan success ENWW 47
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    Copy documents NOTE: All documents are copied in normal quality print mode. You cannot change the print mode quality when copying. To copy documents 1. Load paper in the input tray. For information about how to load paper, see Load media on page 17. 2. Load the original print side down on the
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    make sure you have already installed the HP recommended printer software. The printer and computer must be the top right corner of the Scan dialog to review and modify settings for any scan. For more -click the printer icon on the desktop or do one of the following to open the printer software: ●
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    Scan dialog to review and modify instructions. Go online to learn more about using the HP one of the following to open the printer software: ● Windows 10: From the computer desktop, click Start, select All apps, click HP, click the folder for the printer, and then select the icon with the printer
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    detailed settings pane to review the settings in that section. You can review and change most settings printer icon on the desktop or do one of the following to open the printer software: ● Windows 10: From the computer desktop, click Start, select All apps, click HP, click the folder for the printer
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    click the save icon to the right of the shortcut. NOTE: Click the More link at the top right corner of the Scan dialog to review and modify settings for any scan. For more information, see Change scan settings (Windows) on page 50. 52 Chapter 5 Copy and scan ENWW
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    and documents from your printer to your computer using a web browser. This feature is available even if you did not install the printer software on your scan options. For additional scan options or functionality, scan from the HP printer software. 1. Load the original print side down on the right
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    Tips for copy and scan success Use the following tips to copy and scan successfully: ● Keep the glass and the back of the lid clean. The scanner interprets anything it detects on the glass as part of the image. ● Load your original, print side down, on the right front corner of the glass. ● To make
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    6 Manage ink and printhead This section contains the following topics: ● Ink valve ● Ink levels ● Refill Ink Tanks ● Order ink supplies ● Print with black ink only ● Tips for working with ink and printhead ENWW 55
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    completely to the right (horizontal position) to lock. After moving the product and before you print, make sure the ink valve is unlocked, allowing the printer to function properly. Turn the valve completely to the left (vertical position) to unlock. 56 Chapter 6 Manage ink and printhead ENWW
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    may cause damage to your printer. When you refill the ink tanks, fill the ink to the maximum lines only. Any ink level above the maximum line may cause ink leakage. NOTE: Product service or repairs required as a result of filling the ink tanks improperly and/or using non-HP ink will not be covered
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    the ink tanks 1. Lift the ink tank lid. 2. Remove the cap of the ink tank you plan to refill. 3. Twist to remove the cap of the ink bottle, remove the seal from the bottle, install the cap back onto the bottle, and then pull open the top part of the cap. 58 Chapter 6 Manage ink and printhead
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    in a cool and dry location. 5. Close the ink tank cap securely. 6. Repeat steps 2 to 5 to refill other ink tanks. 7. Close the ink tank lid. Precautions for working with ink bottles Use the following tips to work with ink bottles: ● Keep the ink bottles beyond the reach of children. ● Open the
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    ● Do not tilt, shake, or squeeze the ink bottle when it is open in case ink leaks. ● Store the ink bottles in a cool, dark place. 60 Chapter 6 Manage ink and printhead ENWW
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    numbers. To order original HP supplies for the HP DeskJet GT 5820 series, go to www.hp.com/buy/supplies . If prompted, choose your country/region, and then follow the prompts to find the right ink bottles for your printer. NOTE: Ordering ink bottles online is not supported in all countries/regions
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    with black ink only(Windows) 1. From your software, select Print. 2. Make sure your printer is selected. 3. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer Properties, Printer, or
  • HP DeskJet GT 5820 | User Guide - Page 69
    to the color and icon for each slot. Make sure the printheads snap into place, and then close the blue printhead latch. After new printheads are installed and the ink system is primed, do not remove the printheads. ● Align the printer for best print quality. See Printing issues on page 93 for
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    Connect your printer to a wireless network with a router ● Connect wirelessly to the printer without a router ● Wireless settings ● Connect your printer to your computer with a USB cable (non-network connection) ● Change from a USB connection to a wireless network ● Advanced printer management tools
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    web browser or scan the QR code to download and launch the HP All-in-One Printer Remote app. For how to print from mobile device, see Print from your mobile device on page 35. NOTE: To learn about additional options for connecting the printer directly to your mobile device, press the Information
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    TIP: To print a wireless quick start guide, press the Information button ( ) for three seconds. ● Connect your printer to a wireless network using Wi-Fi Protected Setup (WPS) ● Connect your printer to a wireless network using HP printer software Connect your printer to a wireless network using Wi-Fi
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    on whether you have installed the HP printer software or not, do one of the following: If you have not installed the HP printer software on your computer ▲ Download the printer software from 123.hp.com and install the software. ENWW Connect your printer to a wireless network with a router 67
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    Utility icon (located in the Applications/HP folder). b. On the menu bar at the top of the screen, choose Setup New Device from the Devices menu, and then follow the on-screen instructions. 2. After the printer connects successfully, the blue Wireless light stops blinking and remains on. To connect
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    display icons status on page 8. To print from a wireless-capable mobile device that supports Wi-Fi Direct For Google Android devices, make sure you have installed the latest version of HP Print Service Plugin on your mobile device. You can download this plugin from the Google Play application store
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    Choose the Wi-Fi Direct name from the list of wireless networks shown such as DIRECT-**-HP DeskJet 5820 series (where ** are the unique characters to identify your printer and XXXX is the printer model located on the printer). Enter the Wi-Fi Direct password when prompted. 70 Chapter 7 Connect your
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    Wi-Fi Direct name, such as DIRECT-**-HP DeskJet 5820 series (where ** are the unique characters to identify your printer and XXXX is the printer model located on the printer). If Wi-Fi Direct is turned on with security, enter the password when prompted. 4. Add the printer. a. Open System Preferences
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    so. 1. Open the HP printer software. For more information, see Open the HP printer software (Windows) on page 25. 2. In the printer software, click Utilities. 3. Click Printer Setup & Software. 4. Select Reconfigure Wireless Settings. Follow the on-screen instructions. To restore network settings
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    Follow the onscreen instructions. If the printer software has been installed, the printer will operate as a plug-and-play device. If the software has not been installed, insert the CD that came with the printer and follow the on-screen instructions. ENWW Connect your printer to your computer with
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    the printer software, click Utilities. 3. Click Printer Setup & Software. 4. Select Convert a USB connected printer to wireless. Follow the on-screen instructions. To change from a USB connection to a wireless network (OS X) 1. Connect the printer to your wireless network. 2. Use HP Setup Assistant
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    Information button ( ) to print a printer information page. 2. From your wireless computer, turn wireless on, search for and connect to the Wi-Fi Direct name, for example: DIRECT-**-HP DeskJet 5820 series. Enter the Wi-Fi Direct password when prompted. 3. In a supported web browser on your computer
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    to remove unwanted cookies. NOTE: Depending on your printer, if you disable cookies, you also disable one or more of the following features: ● Starting where you left the application (especially useful when using setup wizards) ●
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    available for Windows operation system. ● Learn how to change from a USB to wireless connection. Click here to go online for more information. ● Learn how to work with your firewall and antivirus programs during printer setup. Click here to go online for more information. ENWW Tips for setting up
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    8 Solve a problem This section contains the following topics: ● Jams and paper-feed issues ● Printhead issues ● Printing issues ● Copy issues ● Scan issues ● Network and connection issues ● Printer hardware issues ● Control panel error codes ● HP support 78 Chapter 8 Solve a problem ENWW
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    or the paper feed. NOTE: The HP online troubleshooting wizards may not be available in all languages. Read general instructions in the Help for clearing paper jams Paper jams can occur in several locations. Before moving the printer to clear any paper jam, make sure the ink valve is turned to the
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    from the printhead access area 1. Press the Cancel button ( ) to try to clear the jam automatically. If this does not work, complete the following steps to clear the jam manually. 2. Remove the jammed paper. a. Press the Power button ( ) to turn off the printer. 80 Chapter 8 Solve a problem ENWW
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    c. Open the front door of the printer. d. Open the printhead access door. e. If the print carriage is in the center of the printer, slide it to the right. CAUTION: Do not open the blue printhead latch during this process; otherwise, the printer may require new printheads to function. ENWW Jams and
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    of the printer 1. Press the Cancel button ( ) to try to clear the jam automatically. If this does not work, complete the following steps to clear the jam manually. 2. Press the Power button ( ) to turn off the printer. 3. Turn the ink valve to the locked position. 82 Chapter 8 Solve a problem ENWW
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    the printer. 8. Turn the ink valve to the unlocked position. Clear a print carriage jam Resolve a print carriage jam. Use an HP online troubleshooting wizard If something is blocking the print carriage or it does not move easily, get step-by-step instructions. NOTE: The HP online troubleshooting
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    Read general instructions in the Help for clearing a print carriage jams 1. Open the front door of the printer. 2. Open the printhead access door, and make sure not to open the blue printhead latch if the printheads have been primed with ink. 3. Remove any objects, such as paper, that are blocking
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    the Power button ( ). The printer makes some noise for approximately one minute. Wait until the printer stops making noises before you proceed. 4. Try to print. If the problem persists, proceed to clean the paper rollers manually. To clean the paper rollers manually 1. Gather the following materials
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    the input tray shield. 11. Allow the rollers to dry for 10 or 15 minutes. 12. Reconnect the power cord to the rear of the printer. 13. Reconnect the USB cable to the printer if necessary. 14. Press the Power button to turn on the printer. 86 Chapter 8 Solve a problem ENWW
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    8. Fix printhead problems CAUTION: The instructions in this section apply only when you install printheads during initial printer setup. If printheads have been primed with ink, you must not open the printhead latch. Opening the latch can cause permanent damage to the printheads. If an error occurs
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    print carriage to move to the center of the printer. CAUTION: The instructions in the following steps apply only when you install printheads during initial printer setup. If printheads have been primed with ink, you must not open the printhead latch. Opening the latch can cause permanent damage to
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    there is a plug on top of the printhead or plastic tape on the printhead contacts. If there is, remove the plug from top of the printhead and the plastic tape from contacts. NOTE: Do not touch the electrical contacts on the printhead. f. Slide the printhead into the slot until it clicks into place
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    the printer longer than 30 minutes. This could result in damage to the printhead. 1. Check that power is on. 2. Close the output tray extender, and then rotate the output tray clockwise to stow it in the printer. 3. Make sure the ink valve is at the unlocked position. 90 Chapter 8 Solve a problem
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    print carriage to move to the center of the printer. CAUTION: The instructions in the following steps apply only when you install printheads during initial printer setup. If printheads have been primed with ink, you must not open the printhead latch. Opening the latch can cause permanent damage to
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    contacts. 9. Reinstall the printhead. 10. Close the latch on the carriage. 11. Close the printhead access door, and then close the front door. 12. Check if the error message has gone away. If you still receive the error message, turn the printer off, and then on. 92 Chapter 8 Solve a problem ENWW
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    problems with print jobs not printing. The HP Print and Scan Doctor is a utility that will try to diagnose and fix the issue automatically. NOTE: This utility is only available for Windows operation system. Use an HP online troubleshooting wizard Get step-by-step instructions if the printer
  • HP DeskJet GT 5820 | User Guide - Page 100
    Offline. d. If you made any changes, try to print again. 4. Verify that the printer is set as the default printer. To verify that the printer is set as the default printer a. Depending upon your operating system, do one of the following: ● Windows 10: From the Windows Start menu, click All apps
  • HP DeskJet GT 5820 | User Guide - Page 101
    , and click Restart to restart the service. b. Make sure the correct printer is set as the default printer. The default printer has a check mark in a black or green circle next to it. c. If the wrong printer is set as the default printer, right-click the correct printer and select Set as Default
  • HP DeskJet GT 5820 | User Guide - Page 102
    error Printer: Pause all print jobs in the print queue. d. If you made any changes, try to print again. 4. Restart the computer. Fix print quality issues Step-by-step instructions for resolving most print quality issues. Troubleshoot print quality issues online 96 Chapter 8 Solve a problem
  • HP DeskJet GT 5820 | User Guide - Page 103
    instructions in the Help for resolving print quality issues NOTE: To protect the printheads from drying out, always turn the printer off using the Power button, and wait until the Power button light goes out. To improve print quality 1. Make sure you are using original HP printheads and ink
  • HP DeskJet GT 5820 | User Guide - Page 104
    that could help. 8. If print quality problems persist after cleaning and aligning printheads (cartridges), contact HP support. To clean the printheads (cartridges) (Windows) CAUTION: Clean the printheads (cartridges) only when necessary. Unnecessary cleaning wastes ink and shortens the life of the
  • HP DeskJet GT 5820 | User Guide - Page 105
    Printer Toolbox. 4. Click Clean Ink Cartridges on the Device Services tab. Follow the on-screen instructions. To align the printheads (cartridges) (Windows) 1. Load letter or A4 unused plain white paper into the input tray. 2. Open the printer software. For more information, see Open the HP printer
  • HP DeskJet GT 5820 | User Guide - Page 106
    the life of the printheads. 1. Load Letter or A4 plain, white paper in the paper tray. 2. Open HP Utility. NOTE: HP Utility is located in the Applications/HP folder. 3. Select the HP DeskJet GT 5820 series from the list of devices at the left of the window. 100 Chapter 8 Solve a problem ENWW
  • HP DeskJet GT 5820 | User Guide - Page 107
    instructions. 6. Click All Settings to return to the Information and Support pane. To align the printheads (cartridges) (OS X) 1. Load Letter or A4 plain, white paper in the paper tray. 2. Open HP Utility. NOTE: HP Utility is located in the Applications/HP folder. 3. Select the HP DeskJet GT 5820
  • HP DeskJet GT 5820 | User Guide - Page 108
    Copy issues Troubleshoot copy problems. Use an HP online troubleshooting wizard Get step-by-step instructions if the printer does not create a copy, or if your printouts are low quality. NOTE: The HP online troubleshooting wizards may not be available in all languages. Tips for copy and scan success
  • HP DeskJet GT 5820 | User Guide - Page 109
    and Scan Doctor Solve scan problems The HP Print and Scan Doctor is a utility that will try to diagnose and fix the issue automatically. NOTE: This utility is only available for Windows operation system. Use an HP online troubleshooting wizard Get step-by-step instructions if you cannot create
  • HP DeskJet GT 5820 | User Guide - Page 110
    preventing your computer from connecting to the printer. NOTE: The HP Print and Scan Doctor and the HP online troubleshooting wizards may not be available in all languages. Read general instructions in the Help for wireless troubleshooting ▲ Press the Wireless button ( ) and the Information button
  • HP DeskJet GT 5820 | User Guide - Page 111
    mobile device, make sure you have installed a compatible printing app. For more information about mobile printing, visit www.hp.com/global/us/en/eprint/mobile_printing_apps.html. Convert USB connection to wireless Choose one of the following troubleshooting options. HP Print and Scan Doctor Use an
  • HP DeskJet GT 5820 | User Guide - Page 112
    : When Auto-Off is enabled, the printer will automatically turn off after 2 hours of inactivity to help reduce energy use. For more information, see Auto-Off on page 28. Resolve printer failure ● Turn the printer off, then on. If that does not resolve the problem, contact HP. 106 Chapter 8 Solve
  • HP DeskJet GT 5820 | User Guide - Page 113
    codes If the Number of copies icon on the printer display is alternating between the letter E and a number, it indicates the printer is in an error state. The letter E and the number work as error codes. For example, if the Number of copies icon is alternating between the letter E and the number
  • HP DeskJet GT 5820 | User Guide - Page 114
    the HP DeskJet GT 5820 series support website at www.hp.com/support. HP online support provides a variety of options for help with your printer: Drivers & downloads: Download software drivers and updates, as well as product manuals and documentation that came in the box with your printer. HP support
  • HP DeskJet GT 5820 | User Guide - Page 115
    Additional warranty options Extended service plans are available for the HP DeskJet GT 5820 series at additional costs. Go to www.hp.com/support , select your country/region and language, then explore the extended warranty options available for your printer. ENWW HP support 109
  • HP DeskJet GT 5820 | User Guide - Page 116
    information for the HP DeskJet GT 5820 series are provided in this section. For additional specifications, see the printed documentation that came with the HP DeskJet GT 5820 series. This section contains the following topics: ● HP Company notices ● Specifications ● Environmental product stewardship
  • HP DeskJet GT 5820 | User Guide - Page 117
    The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein
  • HP DeskJet GT 5820 | User Guide - Page 118
    for the HP DeskJet GT 5820 series are provided in this section. For more product specifications, see the Product Data Sheet at www.hp.com/support . System requirements ● Software and system requirements can be found in the Readme file, which is available on the HP printer software CD provided
  • HP DeskJet GT 5820 | User Guide - Page 119
    .7 inches) Print resolution ● For a list of supported print resolutions, visit the HP DeskJet GT 5820 series support website at www.hp.com/support. Printhead yield ● Visit www.hp.com/go/learnaboutsupplies for more information on estimated printhead yields. Acoustic information ● If you have Internet
  • HP DeskJet GT 5820 | User Guide - Page 120
    (China) ● Restriction of hazardous substance (India) ● Restriction of hazardous substance (Ukraine) ● Restriction on hazardous substances statement (Turkey) ● EPEAT ● China SEPA Eco Label User Information ● China Energy Label for Printer, Fax and Copier Eco-Tips HP is committed to helping customers
  • HP DeskJet GT 5820 | User Guide - Page 121
    in many countries/regions, and lets you recycle used print cartridges and ink cartridges free of charge. For more information, go to the following website: www.hp.com/hpinfo/globalcitizenship/environment/recycle/ Power consumption HP printing and imaging equipment marked with the ENERGY STAR® logo
  • HP DeskJet GT 5820 | User Guide - Page 122
    the recycling of waste electrical and electronic equipment. For more information, please contact your household waste disposal service, or go to http://www.hp.com/recycle. Chemical substances HP is committed to providing our customers with information about the chemical substances in our products as
  • HP DeskJet GT 5820 | User Guide - Page 123
    that the restricted substance corresponds to the exemption. www.support.hp.com To access the latest user guides or manuals for your product, go to www.support.hp.com. Select Find your product, and then follow the onscreen instructions. ENWW Environmental product stewardship program 117
  • HP DeskJet GT 5820 | User Guide - Page 124
    The Table of Hazardous Substances/Elements and their Content (China) Restriction of hazardous substance (India) Restriction of hazardous substance (Ukraine) Restriction on hazardous substances statement (Turkey) 118 Appendix A Technical information ENWW
  • HP DeskJet GT 5820 | User Guide - Page 125
    EPEAT China SEPA Eco Label User Information ENWW Environmental product stewardship program 119
  • HP DeskJet GT 5820 | User Guide - Page 126
    China Energy Label for Printer, Fax and Copier 120 Appendix A Technical information ENWW
  • HP DeskJet GT 5820 | User Guide - Page 127
    a Regulatory Model Number. The Regulatory Model Number for your product is SNPRH-1506-01. This regulatory number should not be confused with the marketing name (HP DeskJet GT 5820 All-in-One Printer, etc.) or product numbers (M2Q28A,M2Q29A, etc.). ENWW Regulatory notices 121
  • HP DeskJet GT 5820 | User Guide - Page 128
    FCC statement Notice to users in Korea 122 Appendix A Technical information ENWW
  • HP DeskJet GT 5820 | User Guide - Page 129
    Regulatory Notice Products bearing the CE marking comply with one or more of the following EU Directives as may of contact for regulatory matters is: HP Deutschland GmbH, HQ-TRE, Schickardstrasse 32, 71034 Boeblingen, Germany Products with wireless functionality EMF ● This product meets
  • HP DeskJet GT 5820 | User Guide - Page 130
    Declaration of conformity 124 Appendix A Technical information ENWW
  • HP DeskJet GT 5820 | User Guide - Page 131
    statements This section contains the following regulatory information pertaining to wireless products: ● Exposure to radio frequency radiation ● Notice to users in Taiwan ● Notice to users in Korea ● Notice to users in Brazil ● Notice to users in
  • HP DeskJet GT 5820 | User Guide - Page 132
    Notice to users in Brazil Notice to users in Mexico 126 Appendix A Technical information ENWW
  • HP DeskJet GT 5820 | User Guide - Page 133
    72 O operating systems supported 112 P paper clear jams 79 HP, order 24 skewed pages 85 troubleshoot feeding 84 paper-feed problems, troubleshoot 84 power troubleshoot 106 print specifications 113 troubleshoot 106 printer software (Windows) opening 25 R recycle ink cartridges 115 regulatory notices
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HP DeskJet GT 5820 All-in-One series