HP DeskJet Ink Advantage 2700 User Guide - Page 90

Fix cartridge problems

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Fix cartridge problems If an error occurs after a cartridge is installed, or if a message indicates a cartridge problem, try removing the cartridges, verifying the protective piece of plastic tape has been removed from each cartridge, and then reinserting the cartridges. If this does not work, clean the cartridge contacts. If the problem is still not resolved, replace the cartridges. For information about replacing cartridges, see Replace cartridges on page 55. To clean cartridge contacts CAUTION: The cleaning procedure should take only a few minutes. Make sure that the cartridges are reinstalled in the printer as soon as possible. It is not recommended to leave the cartridges outside the printer longer than 30 minutes. If cartridges are left unprotected outside the printer, their nozzles might dry out and clog up. 1. Check that power is on. 2. Open the cartridge access door and wait for the print carriage to move to the center of the printer. 3. Remove the cartridge indicated in the error message. 4. Clean the cartridge contacts and printer contacts. a. Hold the cartridge by its sides with the bottom pointing up and locate the electrical contacts on the cartridge. The electrical contacts are the small gold-colored dots on the cartridge. b. Wipe only the contacts with a dry swab or lint-free cloth. CAUTION: Be careful to wipe only the contacts, and do not smear any of the ink or other debris elsewhere on the cartridge. 84 Chapter 9 Solve a problem ENWW

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Fix cartridge problems
If an error occurs after a cartridge is installed, or if a message indicates a cartridge problem, try removing the
cartridges, verifying the protective piece of plastic tape has been removed from each cartridge, and then
reinserting the cartridges. If this does not work, clean the cartridge contacts. If the problem is still not resolved,
replace the cartridges. For information about replacing cartridges, see
Replace cartridges
on page
55
.
To clean cartridge contacts
CAUTION:
The cleaning procedure should take only a few minutes. Make sure that the cartridges are reinstalled
in the printer as soon as possible. It is not recommended to leave the cartridges outside the printer longer than
30 minutes. If cartridges are left unprotected outside the printer, their nozzles might dry out and clog up.
1.
Check that power is on.
2.
Open the cartridge access door and wait for the print carriage to move to the center of the printer.
3.
Remove the cartridge indicated in the error message.
4.
Clean the cartridge contacts and printer contacts.
a.
Hold the cartridge by its sides with the bottom pointing up and locate the electrical contacts on the
cartridge.
The electrical contacts are the small gold-colored dots on the cartridge.
b.
Wipe only the contacts with a dry swab or lint-free cloth.
CAUTION:
Be careful to wipe only the contacts, and do not smear any of the ink or other debris
elsewhere on the cartridge.
84
Chapter 9
Solve a problem
ENWW