HP Deskjet 935c HP DeskJet 930C Series - (English) Windows Connect User's Guid - Page 44

Start, Setup, Remove HP DeskJet 930C, Series software, Repeat the Install USB software step. See

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4 Getting Help When Things Go Wrong Why won't it print? continued What is the problem? I have a USB cable, and when I try to print I get a message saying "There was an error writing to LPT1." Possible cause You may not have plugged your USB cable in before installing the software. My printer is connected with a USB cable through another USB device or a hub and when I try to print I get a message saying "There was an error writing to ." Your printer may not be getting good data from the other device or hub. To solve the problem... 1 Disconnect the USB cable from your printer. 2 Insert the printer software CD (or Disk 1 if you have diskettes) into your computer. 3 Click Start Run. 4 Browse the CD, select Setup, then click Open. 5 The setup.exe file will appear in the dialog box. Click OK. 6 Select the Remove HP DeskJet 930C Series software option to remove the software. 7 Connect the USB cable to your printer again. The USB installation screen should appear again. 8 Repeat the "Install USB software" step. See your Quick Start Poster or page 50 in this User's Guide. Connect the printer directly to the USB port on the computer. 38

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38
Getting Help When Things Go Wrong
4
I have a USB cable,
and when I try to print I get
a message saying “There
was an error writing to
LPT1.”
You may not have plugged
your USB cable in before
installing the software.
1
Disconnect the USB cable from your
printer.
2
Insert the printer software CD (or Disk 1 if
you have diskettes) into your computer.
3
Click
Start
Run
.
4
Browse the CD, select
Setup
, then click
Open
.
5
The setup.exe file will appear in the dialog
box. Click
OK
.
6
Select the
Remove HP DeskJet 930C
Series software
option to remove the
software.
7
Connect the USB cable to your printer
again. The USB installation screen should
appear again.
8
Repeat the “Install USB software” step. See
your
Quick Start Poster
or page 50 in this
User’s Guide
.
My printer is
connected with a USB cable
through another USB
device or a hub and when I
try to print I get a message
saying “There was an error
writing to <name of USB
port>.”
Your printer may not be
getting good data from the
other device or hub.
Connect the printer directly to the USB port
on the computer.
Why won’t it print?
continued
What is the problem?
Possible cause
To solve the problem…