HP Deskjet 970c (English) Mac Connect * User's Guide - C6429-90096
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- HP Deskjet 970c | (English) Mac Connect * User's Guide - C6429-90096 - Page 1
for buying an HP DeskJet printer. Because HP wants owning your printer to be a trouble-free experience, we back your purchase with HP Customer Care-award-winning service and support that includes: HP Customer Care Online Click your way to a quick solution! http://www.hp.com/support/home_products is - HP Deskjet 970c | (English) Mac Connect * User's Guide - C6429-90096 - Page 2
HP DeskJet Printer User's Guide for Macintosh 970C Series English - HP Deskjet 970c | (English) Mac Connect * User's Guide - C6429-90096 - Page 3
the prior written consent of Hewlett-Packard Company. Edition 1, July 1999 © Copyright Hewlett-Packard Company and Apple Computer, Inc. 1999 Portions © Copyright 1989-1999 Palomar Software, Inc. HP DeskJet 970C includes printer driver technology licensed from Palomar Software, Inc., www.palomar.com - HP Deskjet 970c | (English) Mac Connect * User's Guide - C6429-90096 - Page 4
Printer Status 9 Page Setup - Controlling Page Layout 10 Print Dialog Box 12 Printing on Different Types of Paper and Media 18 HP DeskJet 900 Series Utility Window 26 Chapter 3 Using and Caring for Your Print Cartridges Print Cartridge Status 29 Replacing Print Cartridges 31 Storing Print - HP Deskjet 970c | (English) Mac Connect * User's Guide - C6429-90096 - Page 5
Table of Contents Appendix A Setup Instructions Using a USB Connection 53 Using an AppleTalk Connection 56 Appendix B Specifications 57 Appendix C Legal Information Regulatory Notices 61 Limited Warranty Statement 62 HP Year 2000 Warranty 62 Index 63 ii - HP Deskjet 970c | (English) Mac Connect * User's Guide - C6429-90096 - Page 6
Start Power cord Quick Start poster Printer software Black print cartridge Color print cartridge Note:You will need to buy a USB-to-USB printer cable, or an HP JetDirect 300X External Print Server, to connect your HP DeskJet printer to your computer. See page 47 for ordering information. iii - HP Deskjet 970c | (English) Mac Connect * User's Guide - C6429-90096 - Page 7
for installation. • Turn on balloon help in the Help menu. Move your cursor over any print setting to view an explanation. • Visit the HP web site on the Internet at http://www.hp.com/support/home_products or http://www.hp.com for the latest product information, troubleshooting, and printer software - HP Deskjet 970c | (English) Mac Connect * User's Guide - C6429-90096 - Page 8
to cancel the current print job in the printer. Print Cartridge Status Light - When lit, the light above this symbol indicates that you need to check the status of your print cartridges. See "Print Cartridge Status" on page 29. Resume Button and Light - Whenever the light above the Resume Button - HP Deskjet 970c | (English) Mac Connect * User's Guide - C6429-90096 - Page 9
pulled out Width paper guide Length paper guides OUT Tray Printer Basics Out Tray Up ch1/out_tray_up.eps The printer sends its completed pages Master B to the OUT tray. The OUT tray has two Single envelope slot different positions. Down - For most types of printing (except banners). The - HP Deskjet 970c | (English) Mac Connect * User's Guide - C6429-90096 - Page 10
1 Using Your Printer Automatic Two-Sided Printing The Automatic Two-Sided Printing Module is a special hardware and software feature that enable2s your printer to automatically print on both sides of the page. Installing the Automatic Two-Sided Printing Module 1 Turn the knob on the printer's Rear - HP Deskjet 970c | (English) Mac Connect * User's Guide - C6429-90096 - Page 11
Inkjet Paper, and HP Premium Inkjet Heavyweight Paper. 2 From the File menu, select Page Setup. 3 Check the Two Sided Safe Margins box, then click OK. 4 From the File menu, select Print. 5 Choose Layout from the General pop-up menu. See "Print Dialog Box" on page 12 for instructions. 6 In the Layout - HP Deskjet 970c | (English) Mac Connect * User's Guide - C6429-90096 - Page 12
Note:If you have problems with Two-Sided Printing, see "Basic Troubleshooting" beginning on page 39. Basic Printer Maintenance Because the printer ejects ink onto the paper in a fine mist, ink smudges will eventually appear on the printer case. Follow the cleaning instructions provided below. • Do - HP Deskjet 970c | (English) Mac Connect * User's Guide - C6429-90096 - Page 13
1 Using Your Printer NOTES: 2 6 - HP Deskjet 970c | (English) Mac Connect * User's Guide - C6429-90096 - Page 14
side of the Chooser window, click DeskJet 970C. 5 Close the Chooser. AppleTalk Network Connection 1 Make sure the computer and printer are both turned on and connected to your AppleTalk network. You will need an HP JetDirect 300X External Print Server to connect the printer to your AppleTalk network - HP Deskjet 970c | (English) Mac Connect * User's Guide - C6429-90096 - Page 15
• Double-click the icon of the HP DeskJet printer you want to use, and choose Set Default Printer from the Print menu. The Print command will send your documents to this printer until you select a new default printer. If you switch printers, check your document before you print it to see whether the - HP Deskjet 970c | (English) Mac Connect * User's Guide - C6429-90096 - Page 16
Printer Software Checking Printer Status You can tell the status of a printer by looking at its desktop icon: Icon Descrip2tion Icon Description Idle printer (default) Printing stopped on default printer Idle printer (not default) Printing on default printer Error on default printer Printer - HP Deskjet 970c | (English) Mac Connect * User's Guide - C6429-90096 - Page 17
2 Using Your Printer Software Page Setup - Controlling Page Layout You control settings such as paper size, scaling, page orientation, and watermarks from the HP Desk2Jet 900 Series Page Setup dialog box. To get to this dialog box: 1 Open the software program used to create your document. 2 From - HP Deskjet 970c | (English) Mac Connect * User's Guide - C6429-90096 - Page 18
the paper up to the light. Your HP DeskJet printer can't do that, but can create2the illusion of a watermark by putting an image on each page of your document. Your HP DeskJet 970C comes with a number of watermarks, and you can create more. Choose Watermark to display this window. Choose the name of - HP Deskjet 970c | (English) Mac Connect * User's Guide - C6429-90096 - Page 19
2 Using Your Printer Software Print Dialog Box You control settings such as number of copies, all or specific pages to print, paper type, print quality, page layout, color, and background printing from the HP DeskJet 900 Ser2ies Print dialog box. To get to this dialog box, select Print from your - HP Deskjet 970c | (English) Mac Connect * User's Guide - C6429-90096 - Page 20
following options from the General menu: • Paper Type/Quality (see "Paper Type/Quality" on page 14) • Layout (see "Layout" on page 14) • Color (see "Color" on page 15) • Background Printing (see "Background Printing" on page 16) • Ink Controls (see "Basic Troubleshooting" beginning on page 39) 13 - HP Deskjet 970c | (English) Mac Connect * User's Guide - C6429-90096 - Page 21
2 Using Your Printer Software Paper Type/Quality 2 Choose from a wide range of paper types. Print Quality Draft: Quick printing Normal: Every day printing Best: Highest quality High Res Photo: Only for photo media Prints a mirrored image of your document. Layout This dialog box allows you to - HP Deskjet 970c | (English) Mac Connect * User's Guide - C6429-90096 - Page 22
2 Using Your Printer Software Color Your HP DeskJet 970C uses HP's Color Matching technology to intelligently analyze each element on a page-text, graphics, and photographs-and provide the best color outp2ut. Choose: •HP Color Matching (default) •ColorSync •Grayscale (print in shades of gray) •Black - HP Deskjet 970c | (English) Mac Connect * User's Guide - C6429-90096 - Page 23
while printing •Foreground for faster printing Click the button that matches the desired timing for your print job The following table describes additional features available when using background printing. To access these features from the desktop, double-click the HP DeskJet 970C printer icon - HP Deskjet 970c | (English) Mac Connect * User's Guide - C6429-90096 - Page 24
Your Printer Software Background Printing Options 2 Instructions Delete a print job • Select the job title or icon, then click the Trash icon. or • Drag the document's icon to the Trash on your desktop. These methods delete only the print job, not the document itself. Hold/pause a print job - HP Deskjet 970c | (English) Mac Connect * User's Guide - C6429-90096 - Page 25
2 Using Your Printer Software Printing on Different Types of Paper and Media What do you want to print Single envelope 2 What you need to do 1 Slide the envelope, with its flap side on the left and flap facing up, into the OUT tray's - HP Deskjet 970c | (English) Mac Connect * User's Guide - C6429-90096 - Page 26
or windows. • Avoid envelopes that are shiny or embossed, envelopes with thick, irregular, or curled edges, or envelopes that are wrinkled, torn, or otherwise damaged. • If your software program includes an envelope-printing feature, follow those instructions instead of the procedure here. Page - HP Deskjet 970c | (English) Mac Connect * User's Guide - C6429-90096 - Page 27
2 Using Your Printer Software What do you want to print What you need to do Cards (index, business, and other small media) 2 1 Pull out the IN tray. 2 Slide out both of the paper guides, and remove all paper from the IN tray. 3 Insert up to 45 cards into the IN tray as far as they - HP Deskjet 970c | (English) Mac Connect * User's Guide - C6429-90096 - Page 28
2 Using Your Printer Software . HP print settings to choose 2 Page Setup - Paper Size: Choose appropriate card size - Orientation: Choose Portrait icon Paper Type/Quality - Paper Type: Choose Plain Paper - Print Quality: Choose Normal Layout - Pages per Sheet: 1 - Print Both Sides: Unchecked - HP Deskjet 970c | (English) Mac Connect * User's Guide - C6429-90096 - Page 29
2 Using Your Printer Software What do you want to print Transparencies 2 Adhesive strip Banners Posters What you need to do 1 Slide out both of the paper guides, and remove all paper from the IN tray. 2 Fan the edges of the transparency sheets to separate them, then align the edges. 3 Insert a - HP Deskjet 970c | (English) Mac Connect * User's Guide - C6429-90096 - Page 30
2 Using Your Printer Software HP print settings to choose 2 Page Setup - Paper Size: Choose appropriate size - Orientation: Choose appropriate orientation Paper Type/Quality - Paper Type: Choose transparency type - Print Quality: Choose Normal or Best Layout - Pages per Sheet: 1 - Print Both Sides: - HP Deskjet 970c | (English) Mac Connect * User's Guide - C6429-90096 - Page 31
Your Printer Software . What do you want to print Manual Two-Sided Printing Book Binding 2 Tablet Binding What you need to do 1 Remove all paper from the OUT tray. 2 Load paper into the IN tray. 3 Slide the paper guides snugly against the sheets. 4 In the Layout dialog box, click Print Both - HP Deskjet 970c | (English) Mac Connect * User's Guide - C6429-90096 - Page 32
2 Using Your Printer Software HP print settings to choose Guidelines to remember 2 Page Setup - Paper Size: Choose appropriate size - Orientation: Choose appropriate orientation Paper Type/Quality - Paper Type: Choose appropriate type - Print Quality: Choose Normal Layout - Pages per Sheet: 1 - - HP Deskjet 970c | (English) Mac Connect * User's Guide - C6429-90096 - Page 33
the HP DeskJet 970C from the list of printers connected to your computer (see "Select Panel" on page 27) • WOW!, which demonstrates the HP DeskJet 970C's print quality • Ink Level, which displays the approximate amount of ink remaining in each print cartridge • Test, which allows you to print a test - HP Deskjet 970c | (English) Mac Connect * User's Guide - C6429-90096 - Page 34
will be prompted to first select your printer if it is not already selected. To select your printer from within the HP DeskJet 900 Series Utility window: 1 Click the Select panel on the Utility window. 2 Select the type of connection between your printer and computer (either USB or AppleTalk). 3 If - HP Deskjet 970c | (English) Mac Connect * User's Guide - C6429-90096 - Page 35
2 Using Your Printer Software NOTES: 2 28 - HP Deskjet 970c | (English) Mac Connect * User's Guide - C6429-90096 - Page 36
Cartridge Status Print Cartridge Status Light The Print Cartridge Status Light flashes when one or both of your print cartridges are low on ink, improperly installed, or malfunctioning. It will also flash if you are trying to use the wrong print cartridge type. If the problem is low ink, the light - HP Deskjet 970c | (English) Mac Connect * User's Guide - C6429-90096 - Page 37
the Print Cartridge Status Light flashes, open the printer's top cover and follow the instructions below. If the arrow points to... Problem with color print cartridge Problem with black print cartridge It means... 2 The print cartridge is either: • missing • improperly installed • the wrong print - HP Deskjet 970c | (English) Mac Connect * User's Guide - C6429-90096 - Page 38
part numbers Black HP 51645 Series Tri-Color HP C6578 Series Note: When a print cartridge runs out of ink, leave the empty cartridge in the cradle until you can replace it. The printer does not print with only one print cartridge in the cradle. To replace a print cartridge: 1 Press the Power - HP Deskjet 970c | (English) Mac Connect * User's Guide - C6429-90096 - Page 39
install a valid print cartridge, the printer software prints a calibration page to ensure your print quality. If you are in the middle of printing and stop to change a print cartridge, the software will wait until your printing has completed before it executes the calibration test. 9 If the Print - HP Deskjet 970c | (English) Mac Connect * User's Guide - C6429-90096 - Page 40
• Once installed, leave the print cartridges in their cradle at all times to keep them from drying out or becoming clogged. • If you store an unsealed print cartridge, do so in an airtight plastic container. • Do not unplug the printer until printing is complete and the print cartridge cradles have - HP Deskjet 970c | (English) Mac Connect * User's Guide - C6429-90096 - Page 41
Your Print Cartridges Cleaning Print Cartridges When Do You Need to Clean? Clean or if it the print contains icnakrtsrtidreg2aekss.if your printed page is missing lines or dots, If You See Missing Lines or Dots... Clean the print cartridges from the HP DeskJet 900 Series Utility window - HP Deskjet 970c | (English) Mac Connect * User's Guide - C6429-90096 - Page 42
cartridges. 2 Manually Cleaning the Print Cartridges 1 Press the Power Button to turn the printer on, then lift the top cover. 2 After the print cartridges Do NOT touch the print cartridge ink nozzles or copper contacts. Touching these parts will result in clogs, ink failure, and bad electrical - HP Deskjet 970c | (English) Mac Connect * User's Guide - C6429-90096 - Page 43
2 Repeat until no ink residue is seen on a clean swab. 3 Reinsert the print cartridges, then close the printer's top cover. 4 Load white paper into the IN tray. 5 Reinsert the electrical power cord into the back of the printer. 6 Print a test page. Double-click the HP DeskJet 900 Series Utility - HP Deskjet 970c | (English) Mac Connect * User's Guide - C6429-90096 - Page 44
and Caring for Your Print Cartridges Damage Resulting from Refilling the Print Cartridges To get the best performance from your printer, Hewlett-Packard recommends using only genuine HP suppl2ies for HP DeskJet printers, including genuine factory-filled HP print cartridges. Damage resulting from the - HP Deskjet 970c | (English) Mac Connect * User's Guide - C6429-90096 - Page 45
3 Using and Caring for Your Print Cartridges NOTES: 2 38 - HP Deskjet 970c | (English) Mac Connect * User's Guide - C6429-90096 - Page 46
Troubleshooting The following table lists the most common printing problems and their solutions. What if... Check this... You have problems with installation. Printer software isn't working from the CD. Something unexpected happened during installation or you need to uninstall the printer driver - HP Deskjet 970c | (English) Mac Connect * User's Guide - C6429-90096 - Page 47
. • If the Print Cartridge Status Light is blinking, lift the printer cover, check the Print Cartridge Status, and verify that the print cartridge cradle contains properly installed print cartridges. • Determine whether paper is stuck in the printer. If it is, see "Clearing a Paper Jam" on page 43 - HP Deskjet 970c | (English) Mac Connect * User's Guide - C6429-90096 - Page 48
Cartridges" on page 34. • If the color ink and black ink aren't lining up on the printed page, go to the HP DeskJet 900 Series Utility located in the Utilities folder in your hard drive's main directory, click the Calibrate tab, then click the Align button. See "HP DeskJet 900 Series Utility Window - HP Deskjet 970c | (English) Mac Connect * User's Guide - C6429-90096 - Page 49
, the binding margin appears in the wrong place. Print order (front to back, or back to front) isn't working. Print Cartridge Status Light won't stop blinking. The printer is jammed. You have printing problems on a networked printer. • Check the Page Setup dialog box to ensure you have checked Two - HP Deskjet 970c | (English) Mac Connect * User's Guide - C6429-90096 - Page 50
jam was not cleared by pressing the Resume Button, and you can not remove the jammed paper from the front of the printer, follow the steps below. If the Automatic Two-Sided Printing Module is attached and the paper jam is in the Module: 1 Press the button on top of the TwoSided - HP Deskjet 970c | (English) Mac Connect * User's Guide - C6429-90096 - Page 51
. Note:If you were printing labels, see if a label has come unglued from a label sheet while going through the printer. Note:If after clearing the paper jam the print cartridge cradle sticks, remove and reinstall the print cartridges. For instructions, see "Replacing Print Cartridges" on page 31. 44 - HP Deskjet 970c | (English) Mac Connect * User's Guide - C6429-90096 - Page 52
U.S. and cannot download the driver from HP's web site, call the HP Customer Care Center nearest you. See page 46. HP Customer Care Repair If your HP printer is ever in need of repair, simply call the HP Customer Care Center. A trained service technician will diagnose the problem and coordinate the - HP Deskjet 970c | (English) Mac Connect * User's Guide - C6429-90096 - Page 53
that: • You have checked your Quick Start Poster and this User's Guide for installation and troubleshooting tips. • You have the following information available: - Your printer's serial number (the label is on the printer's bottom). - Your printer's model number (the label is on the front of the - HP Deskjet 970c | (English) Mac Connect * User's Guide - C6429-90096 - Page 54
Interface Cable HP JetDirect Print Servers HP JetDirect 300X External Print Server Print Cartridges Print Cartridge Print Cartridge Power Cords Power Cord Power Cord Power Cord Power Cord Power Cord Power Cord Power Cord Power Cord Power Cord Other Replaceable Parts DJ970C Series Printer Top Cover - HP Deskjet 970c | (English) Mac Connect * User's Guide - C6429-90096 - Page 55
Quick Start Posters and User's Guides for Macintosh Most HP printer documentation is available for viewing and printing at http://www.hp.co2m/support/home_products. Language Dutch English French German Greek Italian Japanese Portuguese Spanish Swedish Turkish Quick Start Poster Part Numbers - HP Deskjet 970c | (English) Mac Connect * User's Guide - C6429-90096 - Page 56
C3834A C6053A C6051A C1821A C1820A C6042A C1812A C6828A C6050A C6065A C6049A C6822A C6823A Note: To find out which recycled papers are recommended for your printer, contact your local HP Sales Office and ask for the HP Inkjet Printer Family Paper Specifications Guide, HP part number 5961-0920. 49 - HP Deskjet 970c | (English) Mac Connect * User's Guide - C6429-90096 - Page 57
avenue du Vieux Chemin de Saint-Denis 92625 GENNEVILLIERS Hewlett-Packard GmbH, HP Express Support Ersatzteil-Verkauf, Herrenberger Str. 130 71034 BÖBLINGEN Hewlett-Packard S. A., ISB 39 rue de Veyrot 1217 MEYRIN 1 GENEVE - SUISSE Hewlett-Packard Italiana S. P. A. Ufficio Parti di ricambio Via G. Di - HP Deskjet 970c | (English) Mac Connect * User's Guide - C6429-90096 - Page 58
Reforma #470 Colonia Lomas de Santa Fe, C.P. 01210 México, D.F. Hewlett-Packard Nederland B. V. Parts Direct Service Basicweg 10 3821 BR AMERSFOORT Hewlett-Packard Norge A/S, Express Support Drammensveien 169-171 0212 Oslo Hewlett-Packard Espanola S.A. Departamento de Venta de Piezas Ctra N-VI, Km - HP Deskjet 970c | (English) Mac Connect * User's Guide - C6429-90096 - Page 59
5 Supplies and Accessories NOTES: 2 52 - HP Deskjet 970c | (English) Mac Connect * User's Guide - C6429-90096 - Page 60
A Setup Instructions Using a USB Connection You can connect your HP DeskJet 900 Series directly to your computer using a USB cable if your computer supports USB (Universal Serial Bus). Before you connect your printer to your computer, make sure your configuration meets these requirements: • Your - HP Deskjet 970c | (English) Mac Connect * User's Guide - C6429-90096 - Page 61
Instructions 3 Load White Paper Printable Side 4 Insert Print Cartridge a Press Power Button to turn on printer. b Remove vinyl tape from print cartridges. Do NOT touch or remove copper strip on print cartridges. c Open top cover, then insert print cartridges. d Close top cover. Printer will print - HP Deskjet 970c | (English) Mac Connect * User's Guide - C6429-90096 - Page 62
(part number C6518A), should be purchased separately. 6 Install Printer Software a Insert the HP Printer Software CD into your CD-ROM drive. b Double-click the HP DeskJet 900 Series Installer icon. c Follow the on-screen instructions to complete the installation. Your computer will restart when the - HP Deskjet 970c | (English) Mac Connect * User's Guide - C6429-90096 - Page 63
print to an HP DeskJet 900 Series printer but your printer is not connected to an HP JetDirect 300X External Print Server, connect the printer to an HP JetDirect 300X External Print Server according to the instructions that came with the print server, then see "AppleTalk Network Connection" on page - HP Deskjet 970c | (English) Mac Connect * User's Guide - C6429-90096 - Page 64
B Specifications DeskJet 970Cxi model no. C6429A DeskJet 970Cse model no. C6429B Black Text Print Speed* Draft: 12 pages per min. Mixed Text with Color Graphics Print Speed* Draft: 10 pages per min. Duty Cycle 5,000 pages per month Black TrueType™ Text Resolution (depends on paper type) - HP Deskjet 970c | (English) Mac Connect * User's Guide - C6429-90096 - Page 65
in accordance with ISO 9296 Sound power level, LWAd (1B=10dB): 5.9 B in Normal mode. Sound pressure level, LpAm (bystander positions): 46 dB in .152 mm (.006 in) on plain paper +/- .254 mm (.010 in) on HP transparency films Media Size Paper: U.S. Letter Legal Executive A4 A5 B5-JIS Custom Size: - HP Deskjet 970c | (English) Mac Connect * User's Guide - C6429-90096 - Page 66
B Specifications Minimum Printing Margins The printer cannot print outside a certain area of the page, so you must make sure the contents of your document fall within the printable area. When you use nonstandard paper sizes and select the Custom Paper Size setting from the Page Setup window, the - HP Deskjet 970c | (English) Mac Connect * User's Guide - C6429-90096 - Page 67
B Specifications NOTES: 60 - HP Deskjet 970c | (English) Mac Connect * User's Guide - C6429-90096 - Page 68
of Part 15 of the FCC Rules. For further information, contact: Hewlett-Packard Company Manager of Corporate Product Regulations 3000 Hanover Street Palo Alto, Ca 94304 (415) 857-1501 NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant - HP Deskjet 970c | (English) Mac Connect * User's Guide - C6429-90096 - Page 69
C Legal Information Limited Warranty Statement HP Product Duration of Limited Warranty Software 90 Days Ink cartridges 90 Days Printer 1 Year A. Extent of Limited Warranty 1. Hewlett-Packard (HP) warrants to the end-user customer that the HP products specified above will be free from - HP Deskjet 970c | (English) Mac Connect * User's Guide - C6429-90096 - Page 70
support 45 web sites and user forums iv High Res Photo mode 14 HP Color Matching 15 HP Customer Care 45 HP JetDirect 300X External Print Server iv, 7, 42, 47 I I/O interface 57 icons print cartridge status 30 printer status 9 IN tray 2 capacity of 58 ink drying cycle 5 streaking 34 installing - HP Deskjet 970c | (English) Mac Connect * User's Guide - C6429-90096 - Page 71
58 printer 5 Normal mode 14, 57 print speed 57 O online support, web site iv operating environment 57 ordering parts and accessories 50 software updates 45 OUT tray 2, 58 P page orientation 10 Page Setup dialog box 10 paper metric sizes 58 minimum margins, by type 59 size 58 64 specifications - HP Deskjet 970c | (English) Mac Connect * User's Guide - C6429-90096 - Page 72
stop/restart 17 transparencies 22 types of media 18-?? printing problems 33, 39 problems ink streaks 34 installing printer software 39 paper jams 43 print cartridges 33 printing 39 setup 39 using refilled print cartridges 37 watermark 41 Q quality iv printing 34 R rear access door 3, 43 recycle 67 - HP Deskjet 970c | (English) Mac Connect * User's Guide - C6429-90096 - Page 73
Index NOTES: 66 - HP Deskjet 970c | (English) Mac Connect * User's Guide - C6429-90096 - Page 74
of HP DeskJet printers to minimize the negative impact on the office environment and on the communities where printers are manufactured, shipped, and used. Hewlett-Packard has also developed processes to minimize the negative impact of the disposal of the printer at the end of printing life
HP Customer Care
Thank you for buying an HP DeskJet printer. Because HP wants
owning your printer to be a trouble-free experience, we back your
purchase with HP Customer Care—award-winning service and support
that includes:
HP Customer Care Online
Click your way to a quick solution!
is a great place to start
for answers to questions about your HP DeskJet printer—24 hours a
day, seven days a week.
HP Customer Care User Forums
Go online, anytime, and you will also find helpful user forums—a
great source of ideas and suggestions for using your HP DeskJet
printer. You can access the user forums directly from
.
HP Customer Care by Phone
Call us direct and connect with a service technician who specializes in
your product and who can typically answer your questions in one
phone call. See page 46 in this
User’s Guide
for phone numbers.