HP Deskjet Ink Advantage Printer - K109 User Guide - Page 41

Check paper, Cause, Solution

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8. Hold the print cartridge with the HP logo on top, and insert the print cartridge back into the slot. Make sure you push the print cartridge in firmly until it snaps into place. Solve a problem 9. Repeat if necessary for the other print cartridge. 10. Gently close the print cartridge door and plug the power cord into the back of the product. Cause: The print cartridge contacts needed to be cleaned. If this did not solve the issue, try the next solution. Check paper Try the following solutions. • Step 1: Make sure only one type of paper is loaded • Step 2: Load the stack of paper correctly Step 1: Make sure only one type of paper is loaded Solution: Load only one type of paper at a time. Cause: More than one type of paper was loaded in the paper tray. If this did not solve the issue, try the next solution. Step 2: Load the stack of paper correctly Solution: Remove the stack of paper from the paper tray, reload the paper, and then slide the paper-width guide inward until it stops at the edge of the paper. For more information, see: Load media Cause: The paper-width guide was not positioned correctly. Print troubleshooting 39

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8.
Hold the print cartridge with the HP logo on top, and insert the print cartridge back
into the slot. Make sure you push the print cartridge in firmly until it snaps into
place.
9.
Repeat if necessary for the other print cartridge.
10.
Gently close the print cartridge door and plug the power cord into the back of the
product.
Cause:
The print cartridge contacts needed to be cleaned.
If this did not solve the issue, try the next solution.
Check paper
Try the following solutions.
•
Step 1: Make sure only one type of paper is loaded
•
Step 2: Load the stack of paper correctly
Step 1: Make sure only one type of paper is loaded
Solution:
Load only one type of paper at a time.
Cause:
More than one type of paper was loaded in the paper tray.
If this did not solve the issue, try the next solution.
Step 2: Load the stack of paper correctly
Solution:
Remove the stack of paper from the paper tray, reload the paper, and
then slide the paper-width guide inward until it stops at the edge of the paper.
For more information, see:
Load media
Cause:
The paper-width guide was not positioned correctly.
Print troubleshooting
39
Solve a problem