HP Dv6 1360us HP Pavilion dv6 Entertainment PC - Maintenance and Service Guide
HP Dv6 1360us - Pavilion Entertainment - Core 2 Duo 2.13 GHz Manual
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- HP Dv6 1360us | HP Pavilion dv6 Entertainment PC - Maintenance and Service Guide - Page 1
HP Pavilion dv6 Entertainment PC Maintenance and Service Guide Document Part Number: 577850-001 September 2009 This guide is a troubleshooting reference used for maintaining and servicing the computer. It provides comprehensive information on identifying computer features, components, and spare - HP Dv6 1360us | HP Pavilion dv6 Entertainment PC - Maintenance and Service Guide - Page 2
, and Windows Vista are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying - HP Dv6 1360us | HP Pavilion dv6 Entertainment PC - Maintenance and Service Guide - Page 3
only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during - HP Dv6 1360us | HP Pavilion dv6 Entertainment PC - Maintenance and Service Guide - Page 4
replacement procedures 4-5 Serial number location 4-5 Computer feet 4-6 Battery 4-7 Webcam/microphone module 4-8 Optical drive 4-9 Memory module 4-11 TV tuner module 4-13 RTC battery 4-14 Hard drive 4-15 WLAN module 4-17 Maintenance and Service GuideMaintenance and Service Guide - HP Dv6 1360us | HP Pavilion dv6 Entertainment PC - Maintenance and Service Guide - Page 5
cover and keyboard 4-20 Power button board 4-23 Bluetooth module 4-24 Display assembly 4-25 Speaker 4-29 Top cover 4-30 Modem module 4-33 Audio/infrared board 4-34 USB board 4-35 Power connector cable 4-36 System board 4-37 TV tuner module cable 4-39 Modem module cable 4-40 Fan/heat - HP Dv6 1360us | HP Pavilion dv6 Entertainment PC - Maintenance and Service Guide - Page 6
up your information 8-2 Using Windows Backup and Restore 8-2 Power cord set requirements Requirements for all countries and regions 10-1 Requirements for specific countries and regions 10-2 11 Recycling Battery 11-1 Display 11-1 Index Maintenance and Service GuideMaintenance and Service Guide - HP Dv6 1360us | HP Pavilion dv6 Entertainment PC - Maintenance and Service Guide - Page 7
Graphics Panel Description HP Pavilion dv6 Entertainment PC AMD Turion™ II memory Unified memory architecture (UMA) with shared video memory (ATI Radeon HD 4200 graphics): ■ Up to 251 MB for = 1024-MB system RAM ■ Up to 358 MB for > 2048-MB system RAM ■ Memory size changes dynamically ■ Support - HP Dv6 1360us | HP Pavilion dv6 Entertainment PC - Maintenance and Service Guide - Page 8
LED 640 × 480 by 24 frames per second 2 customer-accessible/upgradeable memory module slots Supports dual-channel memory PC2-6400, 800-MHz, DDR2 Supports up to 8 GB of system RAM in the following configurations: ■ 8192-MB total system memory (4096 MB × 2, dual-channel) ■ 6144-MB total system - HP Dv6 1360us | HP Pavilion dv6 Entertainment PC - Maintenance and Service Guide - Page 9
(audio-out) Microphone input (audio-in) AC adapter plug Expansion port 3 supports the HP Notebook Expansion Base and HP Notebook QuickDock 16-inch full-size keyboard with numeric keypad Standard IMR keyboard TouchPad supports 2-way scrolling Computers with discrete graphics ✔ ✔ ✔ Computers - HP Dv6 1360us | HP Pavilion dv6 Entertainment PC - Maintenance and Service Guide - Page 10
(select models only) Preinstalled: Windows® 7 Windows 7 Basic (32 bit) Windows 7 Basic (64 bit) Windows 7 Home Premium (32 bit) Windows 7 Home Premium (64 bit) Windows 7 Professional (64 bit) End-user replaceable parts: AC adapter Battery (system) Hard drive Memory module Optical drive Mini Card - HP Dv6 1360us | HP Pavilion dv6 Entertainment PC - Maintenance and Service Guide - Page 11
enabled. ■ Amber: TouchPad is disabled. Moves the pointer and selects or activates items on the screen. 3 Left TouchPad button* Functions like the left button on an external mouse. 4 TouchPad on the device representing your computer, and select Mouse settings. Maintenance and Service Guide 2-1 - HP Dv6 1360us | HP Pavilion dv6 Entertainment PC - Maintenance and Service Guide - Page 12
Blue: An integrated wireless device, such as a wireless local area network (WLAN) device and/or a Bluetooth® device, is turned on. ■ Amber: All wireless devices are turned off. On: The integrated numeric keypad is enabled, or num lock is enabled on a connected optional numeric keypad. *The 2 power - HP Dv6 1360us | HP Pavilion dv6 Entertainment PC - Maintenance and Service Guide - Page 13
set up in order to establish a wireless connection. Allows a fingerprint logon to Windows, instead of a password logon. *This table describes factory settings. For information about changing factory settings, refer to the user guides located in Help and Support. Maintenance and Service Guide 2-3 - HP Dv6 1360us | HP Pavilion dv6 Entertainment PC - Maintenance and Service Guide - Page 14
Keys Item Component 1 esc key 2 fn key 3 Windows logo key 4 Windows applications key 5 Integrated numeric keypad keys 6 Function keys when pressed in combination with a function key or the esc key. Displays the Windows Start menu. Displays a shortcut menu for items beneath the pointer. Can be used - HP Dv6 1360us | HP Pavilion dv6 Entertainment PC - Maintenance and Service Guide - Page 15
Produce sound when connected to optional powered stereo speakers, headphones, ear buds, a headset, or television audio. ✎ This table describes factory settings. For information about changing factory settings, refer to the user guides located in Help and Support. Maintenance and Service Guide 2-5 - HP Dv6 1360us | HP Pavilion dv6 Entertainment PC - Maintenance and Service Guide - Page 16
modem cable. only) 6 Security cable slot Attaches an optional security cable to the computer. ✎ The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. 7 Power connector Connects an AC adapter. 2-6 Maintenance and Service Guide - HP Dv6 1360us | HP Pavilion dv6 Entertainment PC - Maintenance and Service Guide - Page 17
optional digital card formats: ■ Memory Stick (MS) ■ Memory Stick Pro (MSP) ■ MultiMedia Card (MMC) ■ Secure Digital (SD) Memory Card ■ Secure Digital High Capacity (SDHC) Memory Card ■ xD-Picture Card (XD) ■ xD-Picture Card (XD) Type H ■ xD-Picture Card (XD) Type M Maintenance and Service Guide - HP Dv6 1360us | HP Pavilion dv6 Entertainment PC - Maintenance and Service Guide - Page 18
wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore computer functionality, and then contact technical support through Help and Support. Releases the battery from the battery bay. 2-8 Maintenance and Service Guide - HP Dv6 1360us | HP Pavilion dv6 Entertainment PC - Maintenance and Service Guide - Page 19
2 Internal microphones (2) 3 Integrated webcam light 4 Integrated webcam Description Turns off the display and initiates Sleep if the display is closed while the power is on. Record sound. On: The integrated webcam is in use. Records audio and video and captures still photographs. Maintenance and - HP Dv6 1360us | HP Pavilion dv6 Entertainment PC - Maintenance and Service Guide - Page 20
the areas immediately around the antennas free from obstructions. To see wireless regulatory notices, refer to the section of the Regulatory, Safety and Environmental Notices that applies to your country or region. These notices are located in Help and Support. 2-10 Maintenance and Service Guide - HP Dv6 1360us | HP Pavilion dv6 Entertainment PC - Maintenance and Service Guide - Page 21
1 Power cord* Description Connects an AC adapter to an AC outlet. 2 AC adapter Converts AC power to DC power. 3 Battery* Powers the computer when the computer is not plugged into external power. *Batteries and power cords vary in appearance by country or region. Maintenance and Service Guide - HP Dv6 1360us | HP Pavilion dv6 Entertainment PC - Maintenance and Service Guide - Page 22
to each product. This number provides specific information about the product's hardware components. The part number helps a service technician to determine what components and parts are needed. This is the alphanumeric identifier used to locate documents, drivers, and support for the computer. This - HP Dv6 1360us | HP Pavilion dv6 Entertainment PC - Maintenance and Service Guide - Page 23
Illustrated parts catalog Computer major components 3-2 Maintenance and Service Guide - HP Dv6 1360us | HP Pavilion dv6 Entertainment PC - Maintenance and Service Guide - Page 24
of available keyboards, see "Sequential part number listing" on page 3-12. White painted keyboard 517864-xxx White molded keyboard 517863-xxx Black painted keyboard 518965-xxx Black molded keyboard 518966-xxx Black textured keyboard 570228-xxx Bluetooth module ✎ The Bluetooth module cable - HP Dv6 1360us | HP Pavilion dv6 Entertainment PC - Maintenance and Service Guide - Page 25
Spare Part Number Power connector cable 533465-001 Processor (includes replacement thermal -GHz 576253-001 AMD Athlon II Dual-Core Processor for Notebook PCs (1-MB L2 cache) ■ M320, 2.10-GHz 576252- .11b/g (plus Bluetooth, with antennas) ■ For use in Canada, the Cayman Islands Service Guide - HP Dv6 1360us | HP Pavilion dv6 Entertainment PC - Maintenance and Service Guide - Page 26
Part Number Atheros 9280AGN 802.11a/b/g/n (plus Bluetooth) ■ For use in Canada, the Cayman Islands, Guam, Puerto Rico, the United States, and the 518437-001 U.S. Virgin Islands ■ For use in Canada , Yemen, Zaire, Zambia, and Zimbabwe 504593-004 (Continued) Maintenance and Service Guide 3-5 - HP Dv6 1360us | HP Pavilion dv6 Entertainment PC - Maintenance and Service Guide - Page 27
Description Spare Part Number Broadcom 4322 AGN 802.11a/b/g/draft-n WLAN module (plus Bluetooth) ■ For use in Antigua and Barbuda, Barbados, Belize, Canada, the Cayman board (includes cable) 511892-001 Fan/heat sink assembly (includes replacement thermal material) For use only and Service Guide - HP Dv6 1360us | HP Pavilion dv6 Entertainment PC - Maintenance and Service Guide - Page 28
tuner module spare part kit does not include a TV tuner module cable. The TV tuner module cable is included in the Cable Kit, spare part number 533466-001. DVB discrete graphics memory) TV tuner external antenna cable with PAL jack (not illustrated) RTC battery Spare Part Number 484172-001 484171 - HP Dv6 1360us | HP Pavilion dv6 Entertainment PC - Maintenance and Service Guide - Page 29
(3) (4) (5a) (5b) (5c) (6) Description Spare part number Display bezel (includes logo and internal display switch actuator magnet left hinges) 574556-001 Display cable 574554-001 Wireless antenna cable (included with display enclosure) Webcam/microphone 001 3-8 Maintenance and Service Guide - HP Dv6 1360us | HP Pavilion dv6 Entertainment PC - Maintenance and Service Guide - Page 30
Illustrated parts catalog Item Description Plastics Kit Spare part number 511890-001 (1) ExpressCard slot bezel (2) Hard drive cover (includes 2 captive screws secured by C-clips) (3) Memory module compartment cover (includes 3 captive screws secured by C-clips) Maintenance and Service Guide - HP Dv6 1360us | HP Pavilion dv6 Entertainment PC - Maintenance and Service Guide - Page 31
Illustrated parts catalog Cable Kit Item Description Cable Kit (1) Fingerprint reader cable (2) Audio/Infrared module cable (3) Modem module cable (includes RJ-11 jack) (4) USB cable (5) TV tuner module cable Spare part number 533466-001 3-10 Maintenance and Service Guide - HP Dv6 1360us | HP Pavilion dv6 Entertainment PC - Maintenance and Service Guide - Page 32
parts Illustrated parts catalog Description AC adapters: 90-W AC adapter 65-W AC adapter Power cords in the Asia/Pacific region, French Canada, Latin America, Thailand, and Kingdom and Hong Kong HP carrying case Wireless laser mouse Screw Kit 0x3.5 screws Spare part number 463955-001 463958-001 - HP Dv6 1360us | HP Pavilion dv6 Entertainment PC - Maintenance and Service Guide - Page 33
490371-AR1 490371-D01 490371-D61 504593-003 Description HP carrying case Wireless laser mouse RTC battery 90-W AC adapter 65-W AC adapter ExpressCard module Full-function remote control with teletext DVB-T TV tuner module ✎ The TV tuner module spare part kit does not include a TV tuner module cable - HP Dv6 1360us | HP Pavilion dv6 Entertainment PC - Maintenance and Service Guide - Page 34
part number 504593-004 509409-002 509410-002 509411-002 509412-002 509413-002 509414-002 509415-002 509417-002 509419-002 509421-002 510100-001 510100-011 511890-001 511892-001 512361-001 512362-001 512364-001 512834-001 516497-001 Description Broadcom BCM4312 802.11b/g WLAN module plus Bluetooth - HP Dv6 1360us | HP Pavilion dv6 Entertainment PC - Maintenance and Service Guide - Page 35
fingerprint reader Broadcom 4322 AGN 802.11a/b/g/draft-n WLAN module (plus Bluetooth) for use in Antigua and Barbuda, Barbados, Belize, Canada, the Cayman Islands, Guam, Puerto Rico, Trinidad and Tobago, the U.S. Virgin Islands, and the United States (Continued) 3-14 Maintenance and Service Guide - HP Dv6 1360us | HP Pavilion dv6 Entertainment PC - Maintenance and Service Guide - Page 36
parts catalog Spare part number 518434-002 518436-001 518436-002 518437-001 Description Broadcom 4322 AGN 802.11a/b/g/draft-n WLAN module (plus Bluetooth in Canada, the Cayman Islands, Guam, Puerto Rico, the United States, and the U.S. Virgin Islands (Continued) Maintenance and Service Guide 3-15 - HP Dv6 1360us | HP Pavilion dv6 Entertainment PC - Maintenance and Service Guide - Page 37
keyboard for use internationally Black molded keyboard for use in Taiwan Black molded keyboard for use internationally Black molded keyboard for use in Slovenia Black molded keyboard for use in the Netherlands Black molded keyboard for use in Greece (Continued) 3-16 Maintenance and Service Guide - HP Dv6 1360us | HP Pavilion dv6 Entertainment PC - Maintenance and Service Guide - Page 38
models equipped with Intel processors (does not include a Bluetooth module cable) ✎ The Bluetooth module cable is available using spare part number 579161-001. 15.6-in WXGA BrightView display panel (includes display panel cable) Black textured keyboard for use in the United States Black textured - HP Dv6 1360us | HP Pavilion dv6 Entertainment PC - Maintenance and Service Guide - Page 39
Illustrated parts catalog Spare part number 570228-AD1 570228-BA1 570228-DH1 570228-DJ1 570390-001 (includes wireless antenna transceivers and cables and logo LED board and cable) System board for use with computers equipped with UMA graphics subsystem memory (includes replacement thermal material - HP Dv6 1360us | HP Pavilion dv6 Entertainment PC - Maintenance and Service Guide - Page 40
removal and replacement procedures: ■ Flat-bladed screwdriver ■ Phillips P0 and P1 screwdrivers Service considerations The parts. Use care when handling the plastic parts. Apply pressure only at the points designated in the maintenance instructions. Cables and connectors Ä CAUTION: When servicing - HP Dv6 1360us | HP Pavilion dv6 Entertainment PC - Maintenance and Service Guide - Page 41
and replacement procedures protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. , and then degrade in the internal layers, reducing its life expectancy. Ä CAUTION: To prevent damage to the computer when 4-2 Maintenance and Service Guide - HP Dv6 1360us | HP Pavilion dv6 Entertainment PC - Maintenance and Service Guide - Page 42
replacement parts and assemblies with conductive or approved containers or packaging. ■ Keep ESD-sensitive parts in their containers until the parts ESD-sensitive parts from assemblies ■ Use conductive field service tools, such as ■ Handle ESD-sensitive components, parts, and assemblies by the case - HP Dv6 1360us | HP Pavilion dv6 Entertainment PC - Maintenance and Service Guide - Page 43
Removal and replacement procedures Equipment guidelines Grounding equipment must include either a wrist strap with ground cords of one megohm resistance ■ Static-dissipative tables or floor mats with hard ties to the ground ■ Field service kits ■ V 7,500 V 5,000 V 4-4 Maintenance and Service Guide - HP Dv6 1360us | HP Pavilion dv6 Entertainment PC - Maintenance and Service Guide - Page 44
to each product. This number provides specific information about the product's hardware components. The part number helps a service technician to determine what components and parts are needed. This is the alphanumeric identifier used to locate documents, drivers, and support for the computer. This - HP Dv6 1360us | HP Pavilion dv6 Entertainment PC - Maintenance and Service Guide - Page 45
and replacement procedures Computer feet The computer feet are adhesive-backed rubber pads. The feet are included in the Rubber Feet Kit, spare part number 516499-001. There are 4 rubber feet that attach to the base enclosure in the locations illustrated below. 4-6 Maintenance and Service Guide - HP Dv6 1360us | HP Pavilion dv6 Entertainment PC - Maintenance and Service Guide - Page 46
. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. Remove the battery: 1. Turn the computer upside-down on a flat surface. 2. Slide the - HP Dv6 1360us | HP Pavilion dv6 Entertainment PC - Maintenance and Service Guide - Page 47
all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see "Battery" on page 4-7). Remove the webcam/microphone module: 1. Turn the - HP Dv6 1360us | HP Pavilion dv6 Entertainment PC - Maintenance and Service Guide - Page 48
±RW and CD-RW SuperMulti Double-Layer Combo Drive Spare part number 509421-002 509419-002 Before removing the optical drive, follow power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see "Battery - HP Dv6 1360us | HP Pavilion dv6 Entertainment PC - Maintenance and Service Guide - Page 49
procedures 4. If it is necessary to replace the optical drive bracket, follow these steps: a. Position the optical drive with the rear toward you. b. Remove Remove the optical drive bracket 2. Reverse this procedure to reassemble and install an optical drive. 4-10 Maintenance and Service Guide - HP Dv6 1360us | HP Pavilion dv6 Entertainment PC - Maintenance and Service Guide - Page 50
devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see "Battery" on page 4-7). Remove the memory module: 1. Position the computer with the - HP Dv6 1360us | HP Pavilion dv6 Entertainment PC - Maintenance and Service Guide - Page 51
Removal and replacement procedures Reverse this procedure to install a memory module. 4-12 Maintenance and Service Guide - HP Dv6 1360us | HP Pavilion dv6 Entertainment PC - Maintenance and Service Guide - Page 52
from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see "Battery" on page 4-7). 5. Remove the memory module compartment cover (see "Memory module" on page 4-11). Remove the TV tuner module: 1. Disconnect - HP Dv6 1360us | HP Pavilion dv6 Entertainment PC - Maintenance and Service Guide - Page 53
to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see "Battery" on page 4-7). 5. Remove the memory module compartment cover (see "Memory module" on page 4-11 - HP Dv6 1360us | HP Pavilion dv6 Entertainment PC - Maintenance and Service Guide - Page 54
replacement procedures Hard drive ✎ The hard drive spare part isolators) Spare part number 575476-001 509417 power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see "Battery Service Guide 4-15 - HP Dv6 1360us | HP Pavilion dv6 Entertainment PC - Maintenance and Service Guide - Page 55
hard drive bay. 7. If it is necessary to replace the hard drive bracket or any of the hard drive bracket components, remove the following: 1 Hard drive adapter cable 2 Four rubber isolators 3 Four Phillips PM3 procedure to reassemble and install the hard drive. 4-16 Maintenance and Service Guide - HP Dv6 1360us | HP Pavilion dv6 Entertainment PC - Maintenance and Service Guide - Page 56
Removal and replacement procedures WLAN module Description Spare part number Atheros 9285G 802.11b/g WLAN modules: ■ For use in Canada, the Cayman Islands, Guam, Puerto Rico, the United States Venezuela, Vietnam, Yemen, Zaire, Zambia, and Zimbabwe 518437-002 Maintenance and Service Guide 4-17 - HP Dv6 1360us | HP Pavilion dv6 Entertainment PC - Maintenance and Service Guide - Page 57
Removal and replacement procedures Description Spare part number Broadcom 4322 AGN 802.11a/b/g/draft-n WLAN modules: ■ For use in Antigua and Barbuda, Barbados, Belize, Canada, the Cayman Islands, , Vietnam, Yemen, Zaire, Zambia, and Zimbabwe 504593-004 4-18 Maintenance and Service Guide - HP Dv6 1360us | HP Pavilion dv6 Entertainment PC - Maintenance and Service Guide - Page 58
the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see "Battery" on page 4-7). 5. Remove the hard drive (see "Hard drive" on page 4-15). Remove the WLAN module: Ä CAUTION: To prevent an unresponsive system, replace the wireless module - HP Dv6 1360us | HP Pavilion dv6 Entertainment PC - Maintenance and Service Guide - Page 59
from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see "Battery" on page 4-7). 5. Remove the memory module compartment cover (see "Memory module" on page 4-11). 6. Remove the hard drive cover (see "Hard - HP Dv6 1360us | HP Pavilion dv6 Entertainment PC - Maintenance and Service Guide - Page 60
Removal and replacement procedures 3. Turn the computer display-side up, with the front that secure the keyboard to the computer. 7. Lift the rear edge 1 of the keyboard. 8. Slide the keyboard 2 back until the keyboard connector on the system board is accessible. Maintenance and Service Guide 4-21 - HP Dv6 1360us | HP Pavilion dv6 Entertainment PC - Maintenance and Service Guide - Page 61
replacement procedures 9. Release the zero insertion force (ZIF) connector 1 to which the keyboard cable is connected and disconnect the cable 2 from the system board. 10. Remove the keyboard. 11. Disconnect the power to install the switch cover and keyboard. 4-22 Maintenance and Service Guide - HP Dv6 1360us | HP Pavilion dv6 Entertainment PC - Maintenance and Service Guide - Page 62
computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see "Battery" on page 4-7). 5. Remove the switch cover and keyboard (see "Switch cover and keyboard" on page 4-20). Remove the power button board: 1. Turn the - HP Dv6 1360us | HP Pavilion dv6 Entertainment PC - Maintenance and Service Guide - Page 63
the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see "Battery" on page 4-7). 5. Remove the switch cover and keyboard (see "Switch cover and keyboard" on page 4-20). Remove the Bluetooth module: 1. Disconnect the Bluetooth module - HP Dv6 1360us | HP Pavilion dv6 Entertainment PC - Maintenance and Service Guide - Page 64
the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see "Battery" on page 4-7). 5. Remove the following components: a. Disconnect the wireless antenna cables from the WLAN module (see "WLAN module" on page 4-17). b. Switch cover and keyboard - HP Dv6 1360us | HP Pavilion dv6 Entertainment PC - Maintenance and Service Guide - Page 65
is necessary to replace the display bezel or any of the display assembly internal components, remove the following screw covers and screws: 1 Two Mylar screw covers on the display bezel bottom edge. The display rubber screw covers are included in the Display Rubber Kit, spare part number 512361-001 - HP Dv6 1360us | HP Pavilion dv6 Entertainment PC - Maintenance and Service Guide - Page 66
procedures 9. If it is necessary to replace the display panel, remove the two Phillips PM2.5×5.0 screws 1 from the top corners and the six from the display panel cable. Remove the display panel 3. Display panels are available using spare part number 570095-001. Maintenance and Service Guide 4-27 - HP Dv6 1360us | HP Pavilion dv6 Entertainment PC - Maintenance and Service Guide - Page 67
. 12. Remove the display hinges 2. The display hinges are available in the Display Hinge Bracket Kit, spare part 574556-001. The display hinge screws are available in the Display Screw Kit, spare part number 512362-001. 13. If it is necessary to remove the display panel cable, remove the adhesive - HP Dv6 1360us | HP Pavilion dv6 Entertainment PC - Maintenance and Service Guide - Page 68
the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see "Battery" on page 4-7). 5. Remove the following components: a. Optical drive (see "Optical drive" on page 4-9) b. Hard drive (see "Hard drive" on page 4-15) c. Switch cover and keyboard - HP Dv6 1360us | HP Pavilion dv6 Entertainment PC - Maintenance and Service Guide - Page 69
the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see "Battery" on page 4-7). 5. Remove the following components: a. Optical drive (see "Optical drive" on page 4-9) b. Hard drive (see "Hard drive" on page 4-15) c. Switch cover and keyboard - HP Dv6 1360us | HP Pavilion dv6 Entertainment PC - Maintenance and Service Guide - Page 70
the system board: 1 TouchPad board cable 2 Fingerprint reader board cable ✎ The cable connects to a LIF connector on the system board. Removal and replacement procedures 6. Remove the four Phillips PM2.5×4.0 screws that secure the top cover to the computer. 7. Lift the rear edge 1 of the top cover - HP Dv6 1360us | HP Pavilion dv6 Entertainment PC - Maintenance and Service Guide - Page 71
Removal and replacement procedures Reverse this procedure to install the top cover. 4-32 Maintenance and Service Guide - HP Dv6 1360us | HP Pavilion dv6 Entertainment PC - Maintenance and Service Guide - Page 72
the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see "Battery" on page 4-7). 5. Remove the following components: a. Optical drive (see "Optical drive" on page 4-9) b. Hard drive (see "Hard drive" on page 4-15) c. Switch cover and keyboard - HP Dv6 1360us | HP Pavilion dv6 Entertainment PC - Maintenance and Service Guide - Page 73
the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see "Battery" on page 4-7). 5. Remove the following components: a. Optical drive (see "Optical drive" on page 4-9) b. Hard drive (see "Hard drive" on page 4-15) c. Switch cover and keyboard - HP Dv6 1360us | HP Pavilion dv6 Entertainment PC - Maintenance and Service Guide - Page 74
the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see "Battery" on page 4-7). 5. Remove the following components: a. Optical drive (see "Optical drive" on page 4-9) b. Hard drive (see "Hard drive" on page 4-15) c. Switch cover and keyboard - HP Dv6 1360us | HP Pavilion dv6 Entertainment PC - Maintenance and Service Guide - Page 75
the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see "Battery" on page 4-7). 5. Remove the following components: a. Optical drive (see "Optical drive" on page 4-9) b. Hard drive (see "Hard drive" on page 4-15) c. Switch cover and keyboard - HP Dv6 1360us | HP Pavilion dv6 Entertainment PC - Maintenance and Service Guide - Page 76
external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see "Battery" on page 4-7). 5. Remove the following components: a. Optical drive - HP Dv6 1360us | HP Pavilion dv6 Entertainment PC - Maintenance and Service Guide - Page 77
Removal and replacement procedures Remove the system board: 1. USB board cable ✎ The USB board cable connects to a LIF connector on the system board. 4 Power connector cable 2. Remove the Phillips PM2.5×7.0 screw 1 that secures the system board to the base . 4-38 Maintenance and Service Guide - HP Dv6 1360us | HP Pavilion dv6 Entertainment PC - Maintenance and Service Guide - Page 78
the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see "Battery" on page 4-7). 5. Remove the following components: a. Optical drive (see "Optical drive" on page 4-9) b. Hard drive (see "Hard drive" on page 4-15) c. Switch cover and keyboard - HP Dv6 1360us | HP Pavilion dv6 Entertainment PC - Maintenance and Service Guide - Page 79
the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see "Battery" on page 4-7). 5. Remove the following components: a. Optical drive (see "Optical drive" on page 4-9) b. Hard drive (see "Hard drive" on page 4-15) c. Switch cover and keyboard - HP Dv6 1360us | HP Pavilion dv6 Entertainment PC - Maintenance and Service Guide - Page 80
the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see "Battery" on page 4-7). 5. Remove the following components: a. Optical drive (see "Optical drive" on page 4-9) b. Hard drive (see "Hard drive" on page 4-15) c. Switch cover and keyboard - HP Dv6 1360us | HP Pavilion dv6 Entertainment PC - Maintenance and Service Guide - Page 81
Replacement thermal material is included with all fan/heat sink assembly, system board, and processor spare part kits. ✎ Steps 6 through 10 apply only to models with UMA subsystem memory the processor board. 7. Disconnect the fan cable 5 from the system board. 4-42 Maintenance and Service Guide - HP Dv6 1360us | HP Pavilion dv6 Entertainment PC - Maintenance and Service Guide - Page 82
1, the processor and contact 2, and the graphics subsystem chip and contact 3. Replacement thermal material is included with all fan/heat sink assembly, system board, and processor spare part kits. Reverse this procedure to install the fan/heat sink assembly. Maintenance and Service Guide 4-43 - HP Dv6 1360us | HP Pavilion dv6 Entertainment PC - Maintenance and Service Guide - Page 83
the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see "Battery" on page 4-7) 5. Remove the following components: a. Optical drive (see "Optical drive" on page 4-9) b. Hard drive (see "Hard drive" on page 4-15) c. Switch cover and keyboard - HP Dv6 1360us | HP Pavilion dv6 Entertainment PC - Maintenance and Service Guide - Page 84
Removal and replacement procedures Remove the processor: 1. Use a flat-bladed screwdriver to turn the processor locking screw 1 one-half turn counterclockwise until triangle icon 4 embossed on the processor socket. Reverse this procedure to install the processor. Maintenance and Service Guide 4-45 - HP Dv6 1360us | HP Pavilion dv6 Entertainment PC - Maintenance and Service Guide - Page 85
information and customization utility that can be used even when your Windows® operating system is not working. ✎ The fingerprint reader ( key for Startup Menu" message is displayed in the lower-left corner of the screen, press f10. - or - 1. Open the Setup Utility by turning on Service Guide 5-1 - HP Dv6 1360us | HP Pavilion dv6 Entertainment PC - Maintenance and Service Guide - Page 86
the Setup Utility Because the Setup Utility is not Windows based, it does not support the TouchPad. Navigation and selection are by keystroke. for Startup Menu" message is displayed in the lower-left corner of the screen, press esc. When the Startup Menu is displayed, press f10. 2. Use Service Guide - HP Dv6 1360us | HP Pavilion dv6 Entertainment PC - Maintenance and Service Guide - Page 87
not be supported by your computer. Main menu Select System information Security menu To do this ■ View and change the system time and date. ■ View identification information about the computer. ■ View specification information about the processor, memory size, system BIOS, and keyboard controller - HP Dv6 1360us | HP Pavilion dv6 Entertainment PC - Maintenance and Service Guide - Page 88
Configuration menu Select Language Support Button Sound (select models only) Virtualization Technology (select models only) Processor C6 State (select models only) LAN Power Saving (select models only) Card Reader/1394 Power Saving (select models only) Fan Always On Boot Options To do this Change - HP Dv6 1360us | HP Pavilion dv6 Entertainment PC - Maintenance and Service Guide - Page 89
Specifications Computer specifications Metric U.S. Dimensions Width 37.85 cm 14.9 in Depth 25.8 cm 10.12 in Height (front to back) 3.4 cm 1.34 in Weight BrightView (with optical drive and hard drive) 3.18 kg 7.00 lbs Input power of temperatures. Maintenance and Service Guide 6-1 - HP Dv6 1360us | HP Pavilion dv6 Entertainment PC - Maintenance and Service Guide - Page 90
15.6-inch WXGA display specifications Dimensions Height Width Diagonal Number of colors Contrast ratio Brightness Pixel resolution Pitch Format Configuration Backlight Character display Total power consumption Viewing angle Metric U.S. 21.0 cm 35.9 cm 39.5 cm Up to 262,000 500:1 (typical - HP Dv6 1360us | HP Pavilion dv6 Entertainment PC - Maintenance and Service Guide - Page 91
DL Drive specification Specifications Applicable disc Access time Random Cache buffer Data transfer rate 24X CD-ROM 8X DVD 24X CD-R 16X CD-RW 8X DVD+R 4X DVD+RW 8X DVD-R 4X DVD-RW 2.4X DVD+R(9) 5X DVD-RAM 1X BD KB/sec 4,500 KB/sec 4,500 KB/sec Multiword DMA Mode Maintenance and Service Guide 6-3 - HP Dv6 1360us | HP Pavilion dv6 Entertainment PC - Maintenance and Service Guide - Page 92
and CD-RW SuperMulti Double-Layer Combo Drive specifications Applicable disc Access time Random Cache buffer Data transfer rate 24X CD-ROM 8X DVD 24X CD-R 16X CD-RW 8X DVD+R 4X DVD+RW 8X DVD-R 4X DVD-RW 2.4X DVD+R(9) 5X DVD-RAM Transfer mode Read: Write: CD-DA, CD+(E)G, CD-MIDI - HP Dv6 1360us | HP Pavilion dv6 Entertainment PC - Maintenance and Service Guide - Page 93
101-/102-Key or Microsoft® Natural Keyboard ENE COR Receiver High precision event timer Synaptics PS/2 Port TouchPad Numeric data processor HP Mobile Data Protection Sensor Microsoft ACPI 8111D Family PCI-E GBE NIC ATI Mobility Radeon HD 4650 Series Specifications Maintenance and Service Guide 6-5 - HP Dv6 1360us | HP Pavilion dv6 Entertainment PC - Maintenance and Service Guide - Page 94
Natural PS/2 Keyboard with HP QL Microsoft ACPI-Compliant Embedded Controller System CMOS/real time clock Motherboard resources Motherboard resources Direct memory access controller Motherboard resources Program interrupt controller Motherboard resources Direct memory access controller Numeric - HP Dv6 1360us | HP Pavilion dv6 Entertainment PC - Maintenance and Service Guide - Page 95
Specifications I/O address (hex) CD0-CD8 0D00-FFFF 2000-20FF 2000-2FFF 3000-6FFF 7000-70FF 7000-7FFF 8010-801F 8030-8037 8038-803F 8048-804B 804C-804F System function (shipping configuration) Motherboard ATA Controller System memory map specifications Memory address 000A0000- Service Guide 6-7 - HP Dv6 1360us | HP Pavilion dv6 Entertainment PC - Maintenance and Service Guide - Page 96
Specifications Memory PCI standard PCI-to-PCI bridge Atheros AR9285 802.11b/g WiFi Adapter PCI standard PCI-to-PCI bridge PCI standard PCI-to-PCI bridge Motherboard resources PCI bus Motherboard resources High precision event timer Motherboard resources System board 6-8 Maintenance and Service Guide - HP Dv6 1360us | HP Pavilion dv6 Entertainment PC - Maintenance and Service Guide - Page 97
section provides specification and reference information for the screws used in the computer. All screws except the display screws listed in this section are available in the Screw Kit, spare part number 516498-001. Display screw are available in the Display Screw Kit, spare part number 512362-001 - HP Dv6 1360us | HP Pavilion dv6 Entertainment PC - Maintenance and Service Guide - Page 98
3 screws that secure the keyboard to the computer Where used: (1) One screw that secures the WLAN module to the system board (2) One screw that secures the TV tuner module to the system board Where used: 4 screws that secure the display hinges to the display bezel 7-2 Maintenance and Service Guide - HP Dv6 1360us | HP Pavilion dv6 Entertainment PC - Maintenance and Service Guide - Page 99
Screw listing Where used: 2 screws that secure the wireless antennas to the display cover Phillips PM2.5×3.0 screw Color Black Quantity 2 Length 3.0 mm Thread 2.5 mm Head diameter 5.0 mm Where used: 2 screws that secure the modem to the system board Maintenance and Service Guide 7-3 - HP Dv6 1360us | HP Pavilion dv6 Entertainment PC - Maintenance and Service Guide - Page 100
Screw listing Phillips PM2.5×4.0 screw Color Black Quantity 16 Length 4.0 mm Thread 2.5 mm Head diameter 5.0 mm Where used: 3 screws that secure the switch cover to the keyboard Where used: One screw that secures the power button board to the switch cover 7-4 Maintenance and Service Guide - HP Dv6 1360us | HP Pavilion dv6 Entertainment PC - Maintenance and Service Guide - Page 101
Screw listing Where used: One screw that secures the top cover to the computer Where used: 4 screws that secure the top cover to the computer Where used: 6 screws that secure the display panel to the display enclosure Maintenance and Service Guide 7-5 - HP Dv6 1360us | HP Pavilion dv6 Entertainment PC - Maintenance and Service Guide - Page 102
Screw listing Where used: One screw that secures the speaker to the computer Phillips PM2.5×6.0 screw Color Silver Quantity 4 Length 6.0 mm Thread 2.5 mm Head diameter 5.0 mm Where used: 4 screws that secure the speaker to the top cover 7-6 Maintenance and Service Guide - HP Dv6 1360us | HP Pavilion dv6 Entertainment PC - Maintenance and Service Guide - Page 103
secure the display panel brackets to the display panel enclosure Where used: 2 screws that secure the display panel to the display panel enclosure Maintenance and Service Guide 7-7 - HP Dv6 1360us | HP Pavilion dv6 Entertainment PC - Maintenance and Service Guide - Page 104
that secures the system board to the computer (3) One screw that secures the audio/infrared board to the computer Where used: 4 screws that secure the keyboard to the computer 7-8 Maintenance and Service Guide - HP Dv6 1360us | HP Pavilion dv6 Entertainment PC - Maintenance and Service Guide - Page 105
Screw listing Where used: 2 screws that secure the switch cover to the keyboard Where used: 4 screws that secure the display assembly to the computer Where used: One screw that secures the power connector bracket to the base enclosure Maintenance and Service Guide 7-9 - HP Dv6 1360us | HP Pavilion dv6 Entertainment PC - Maintenance and Service Guide - Page 106
Screw listing Where used: One screw that secures the optical drive to the computer Where used: 9 screws that secure the top cover to the base enclosure Where used: 2 screws that secure the display bezel to the display 7-10 Maintenance and Service Guide - HP Dv6 1360us | HP Pavilion dv6 Entertainment PC - Maintenance and Service Guide - Page 107
Phillips PM3.0×3.5 screw Screw listing Color Black Quantity 4 Length 3.5 mm Thread 3.0 Head diameter 5.0 mm Where used: 4 screws that secure the hard drive bracket to the hard drive Maintenance and Service Guide 7-11 - HP Dv6 1360us | HP Pavilion dv6 Entertainment PC - Maintenance and Service Guide - Page 108
driver (Recovery Manager software feature). This feature helps you reinstall a program or driver an HP Recovery drive is listed in the window. Creating recovery discs HP can use an optional external optical drive (purchased separately) AC power during this process. Maintenance and Service Guide 8-1 - HP Dv6 1360us | HP Pavilion dv6 Entertainment PC - Maintenance and Service Guide - Page 109
opens. 2. Follow the on-screen instructions. Backing up your information As Windows Backup and Restore To create a backup using Windows Backup and Restore, follow these steps: ✎ Be sure that the computer is connected to AC power before you start the backup process. 8-2 Maintenance and Service Guide - HP Dv6 1360us | HP Pavilion dv6 Entertainment PC - Maintenance and Service Guide - Page 110
tasks such as installing software, running utilities, or changing Windows settings. Refer to Help and Support for more information. Using system restore points When you back the System Protection tab. 4. Click System Restore. 5. Follow the on-screen instructions. Maintenance and Service Guide 8-3 - HP Dv6 1360us | HP Pavilion dv6 Entertainment PC - Maintenance and Service Guide - Page 111
backed up. HP recommends that you must be downloaded from the screen. Then press f11 while the "Press for recovery" message is displayed on the screen. 2. Click System Recovery in the Recovery Manager window,. 3. Follow the on-screen instructions. 8-4 Maintenance and Service Guide - HP Dv6 1360us | HP Pavilion dv6 Entertainment PC - Maintenance and Service Guide - Page 112
9 Connector pin assignments 1394 Pin 1 2 3 4 5 6 Audio-in (microphone) Signal Power Ground TPBTPB+ TPATPA+ Pin Signal 1 Audio signal in 2 Audio signal in 3 Ground Maintenance and Service Guide 9-1 - HP Dv6 1360us | HP Pavilion dv6 Entertainment PC - Maintenance and Service Guide - Page 113
Signal Audio out, left channel Audio out, right channel Ground Pin 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 9-2 Signal Red analog Green analog Blue analog Not connected Ground Ground analog Ground analog Ground analog +5 VDC Ground Monitor detect DDC 2B data Horizontal sync Vertical sync DDC 2B clock - HP Dv6 1360us | HP Pavilion dv6 Entertainment PC - Maintenance and Service Guide - Page 114
shield Transition minimized differential signal (TDMS) data clockConsumer electronics control (CEC) No connected Display data channel (DDC) clock Display data channel (DDC) data Ground +5V Power Hot plug detect Maintenance and Service Guide 9-3 - HP Dv6 1360us | HP Pavilion dv6 Entertainment PC - Maintenance and Service Guide - Page 115
Connector pin assignments RJ-11 (modem) Pin 1 2 3 4 5 6 RJ-45 (network) Signal Unused Tip Ring Unused Unused Unused Pin 1 2 3 4 5 6 7 8 9-4 Signal Transmit + Transmit Receive + Unused Unused Receive Unused Unused Maintenance and Service Guide - HP Dv6 1360us | HP Pavilion dv6 Entertainment PC - Maintenance and Service Guide - Page 116
Universal Serial Bus Pin Signal 1 +5 VDC 2 Data - 3 Data + 4 Ground Connector pin assignments Maintenance and Service Guide 9-5 - HP Dv6 1360us | HP Pavilion dv6 Entertainment PC - Maintenance and Service Guide - Page 117
rating of 125 or 250 V AC, as required by the power system of each country or region. ■ The appliance coupler must meet the mechanical configuration of an EN 60 320/IEC 320 Standard Sheet C13 connector for mating with the appliance inlet on the back of the computer. Maintenance and Service Guide - HP Dv6 1360us | HP Pavilion dv6 Entertainment PC - Maintenance and Service Guide - Page 118
Power cord set requirements Requirements for specific countries and regions Country/region Accredited agency Accredited agency Applicable note number Australia EANSW 1 Austria OVE 1 Belgium CEBC 1 Canada CSA 2 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 - HP Dv6 1360us | HP Pavilion dv6 Entertainment PC - Maintenance and Service Guide - Page 119
life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for computer battery Disposal. This HP product contains of-life. section provides disassembly instructions for the display are general disassembly instructions. Specific details, such as - HP Dv6 1360us | HP Pavilion dv6 Entertainment PC - Maintenance and Service Guide - Page 120
the top and bottom inside edges 2 of the display bezel until the bezel disengages from the display assembly. 3. Remove the display bezel 3. 11-2 Maintenance and Service Guide - HP Dv6 1360us | HP Pavilion dv6 Entertainment PC - Maintenance and Service Guide - Page 121
the display enclosure. 7. Turn the display panel assembly upside down. 8. Remove all screws that secure the display panel frame to the display panel. Maintenance and Service Guide 11-3 - HP Dv6 1360us | HP Pavilion dv6 Entertainment PC - Maintenance and Service Guide - Page 122
backlight cover. 14. Turn the display panel right-side up. 15. Remove the backlight cables 1 from the clip 2 in the display panel. 11-4 Maintenance and Service Guide - HP Dv6 1360us | HP Pavilion dv6 Entertainment PC - Maintenance and Service Guide - Page 123
and handling the backlight to avoid damaging this component and causing exposure to the mercury. 18. Remove the backlight from the backlight frame. Maintenance and Service Guide 11-5 - HP Dv6 1360us | HP Pavilion dv6 Entertainment PC - Maintenance and Service Guide - Page 124
4 that secures the LCD panel to the display rear panel. 23. Remove the LCD panel. 24. Recycle the LCD panel and backlight. 11-6 Maintenance and Service Guide - HP Dv6 1360us | HP Pavilion dv6 Entertainment PC - Maintenance and Service Guide - Page 125
2-11 keys 2-4 left-side 2-7 lights 2-2 power cord 2-11 rear 2-6 right-side 2-6 top 2-1 TouchPad 2-1 wireless antenna 2-9 computer feet locations 4-6 spare part number 4-6 computer specifications 6-1 connectors power 2-6 service considerations 4-1 creating recovery discs 8-1 creating recovery points - HP Dv6 1360us | HP Pavilion dv6 Entertainment PC - Maintenance and Service Guide - Page 126
11 2-6 RJ-45 2-7 K key components 2-4 keyboard product description 1-3 removal 4-20 spare part number 3-14, 3-16, 3-17 spare part numbers 3-3, 4-20 keypad keys 2-4 keys esc 2-4 fn 2-4 function 2-4 keypad 2-4 Windows applications 2-4 Windows logo 2-4 L LAN Power Saving 5-3 language, changing in Setup - HP Dv6 1360us | HP Pavilion dv6 Entertainment PC - Maintenance and Service Guide - Page 127
webcam 2-9 wireless 2-2 M Main menu 5-3 memory map specifications 6-7 memory module product description 1-2 removal 4-11 spare part number 3-13 spare part numbers 3-7, 4-11 microphone location 2-9 product description 1-2 microphone jack location 2-5 pin assignments 9-1 model name 3-1, 4-5 modem jack - HP Dv6 1360us | HP Pavilion dv6 Entertainment PC - Maintenance and Service Guide - Page 128
power requirements 1-4 processors 1-1 product name 1-1 security 1-4 serviceability 1-4 TV tuner 1-3 webcam 1-2 wireless 1-3 product name 1-1, 3-1, 4-5 R rear components 2-6 recovery from the recovery discs 8-4 procedure 8-4 recovery discs 8-4 recycling battery 11-1 display 11-1 removal/replacement - HP Dv6 1360us | HP Pavilion dv6 Entertainment PC - Maintenance and Service Guide - Page 129
webcam light 2-9, 2-11 Windows application key 2-4 Windows logo key 2-4 wireless antenna, product description 1-3 wireless button 2-3 wireless light 2-2 wireless, product description 1-3 WLAN module removal 4-19 spare part number 3-4, 3-12, 3-14, 3-15, 4-18 Maintenance and Service Guide Index-5
HP Pavilion dv6 Entertainment PC
Maintenance and Service Guide
Document Part Number: 577850-001
September 2009
This guide is a troubleshooting reference used for maintaining and servicing the computer. It provides
comprehensive information on identifying computer features, components, and spare parts; troubleshooting
computer problems; and performing computer disassembly procedures.