HP EliteBook 8770w HP Notebook Hard Drives & Solid State Drives Identifyi - Page 4

Hard Drive / Solid State Drive Troubleshooting Flowchart

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Hard Drive / Solid State Drive Troubleshooting Flowchart Page 4

Section	Page
Identifying, Preventing, Diagnosing, and Recovering from Drive Failures	2
Introduction	2
Symptoms of Hard Drive Issues	2
Connector issues	2
Shock events	2
Software issues	2
File Corruption	3
File Fragmentation	3
Read Errors	3
Hard Drive / Solid State Drive Troubleshooting Flowchart	4
Hard Drive (HDD) & Solid State Drive (SSD) Diagnostics	5
HP Diagnostics	5
Advanced Diagnostics – Unified Extensible Firmware Interface (UEFI)	5
HP 3D Drive Guard	5
Firmware & Product Updates	5
Intel Matrix Storage Technology driver	6
Installing SATA drivers	6
Care and Maintenance Measures	7
Preparing Advanced Format HDDs for Microsoft Windows installations	7
Hard Drive Mounting Bracket	7
HP CMI – Client Management Interface	7
Additional HP Recommendations for Optimizing Performance on Products with Older Operating Systems	7

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Hard Drive / Solid State Drive Troubleshooting Flowchart