HP Envy 13-1003xx HP ENVY 13 - Maintenance and Service Guide
HP Envy 13-1003xx Manual
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- HP Envy 13-1003xx | HP ENVY 13 - Maintenance and Service Guide - Page 1
530626-001 September 2009 This guide is a troubleshooting reference used for maintaining and servicing the computer. It provides comprehensive information on identifying computer features, components, and spare parts; troubleshooting computer problems; and performing computer disassembly procedures - HP Envy 13-1003xx | HP ENVY 13 - Maintenance and Service Guide - Page 2
contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable - HP Envy 13-1003xx | HP ENVY 13 - Maintenance and Service Guide - Page 3
Safety warning notice Å WARNING: To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an - HP Envy 13-1003xx | HP ENVY 13 - Maintenance and Service Guide - Page 4
TouchPad buttons 2-5 Front components 2-6 Left-side components 2-6 Right-side components 2-7 Bottom components 2-8 3 Illustrated parts catalog Service tag 3-1 Computer major components 3-3 Mass storage devices 3-6 Miscellaneous parts 3-7 Sequential part number listing 3-8 Maintenance and - HP Envy 13-1003xx | HP ENVY 13 - Maintenance and Service Guide - Page 5
Preliminary replacement requirements 4-1 Tools required 4-1 Service considerations 4-1 Grounding guidelines 4-2 Service tag 4-5 Component replacement procedures 4-6 Computer menu 5-4 Diagnostics menu 5-4 Updating the BIOS 5-5 Updating the BIOS 5-5 v Maintenance and Service Guide - HP Envy 13-1003xx | HP ENVY 13 - Maintenance and Service Guide - Page 6
Creating recovery discs 8-2 Backing up your information 8-3 Using Windows Backup and Restore 8-4 Using system restore points 8-4 Performing a recovery 8-5 Recovering from the recovery discs 8-5 Maintenance and Service Guide vi - HP Envy 13-1003xx | HP ENVY 13 - Maintenance and Service Guide - Page 7
requirements Requirements for all countries and regions 10-1 Requirements for specific countries and regions 10-2 11 Recycling Battery 11-1 Display 11-1 Index vii Maintenance and Service Guide - HP Envy 13-1003xx | HP ENVY 13 - Maintenance and Service Guide - Page 8
512 MB of dedicated video memory (64M×16, 1.5V, 667 MHz, DDR3 @1333 MHz) Supports ATI PowerXpress and switchable graphics solution Mobile Intel GMA 4500 MHD Universal Memory Architecture (UMA) integrated system memory is 2048 MB (on all computer models) (Continued) Maintenance and Service Guide 1-1 - HP Envy 13-1003xx | HP ENVY 13 - Maintenance and Service Guide - Page 9
LED) display assembly 13.1-in AntiGlare, HD, LED display assembly 16 × 9 wide aspect ratio Supports privacy filter Includes 2 wireless local-area network (WLAN) antennas 1-GB main system memory included on light 640 × 480 by 24 frames per second (Continued) 1-2 Maintenance and Service Guide - HP Envy 13-1003xx | HP ENVY 13 - Maintenance and Service Guide - Page 10
Supports not included Supports no-modem 65-W PAW AC adapter with localized cable plug support Battery options: ■ 6-cell, 2.80-Ah ( antennas built into display assembly Supports no-WLAN option Support for the following WLAN with Bluetooth Digital Media Slot Supports the following digital card formats - HP Envy 13-1003xx | HP ENVY 13 - Maintenance and Service Guide - Page 11
Serviceability Security Operating system Description High-definition multimedia interface (HDMI) v1.3b supporting 1080p with HDCP key (HDMI-to-VGA adapter included) Headphone/microphone combo jack (stereo, supports Professional 64 ■ Configurable Linux embedded 1-4 Maintenance and Service Guide - HP Envy 13-1003xx | HP ENVY 13 - Maintenance and Service Guide - Page 12
Webcam (4) Webcam light (5) Internal display switch Maintenance and Service Guide Description Send and receive signals from one or more wireless to your country or region. These notices are located in Help and Support. ✎ For optimal transmission, keep the areas immediately around the antennas - HP Envy 13-1003xx | HP ENVY 13 - Maintenance and Service Guide - Page 13
least 5 seconds to turn off the computer. To learn more about your power settings, select Start > Control Panel > System and Security > Power Options. 2-2 Maintenance and Service Guide - HP Envy 13-1003xx | HP ENVY 13 - Maintenance and Service Guide - Page 14
key or the esc key. Displays the Windows Start menu. Displays a shortcut menu for items beneath the cursor. Execute frequently used system functions. Maintenance and Service Guide 2-3 - HP Envy 13-1003xx | HP ENVY 13 - Maintenance and Service Guide - Page 15
the factory. ■ Amber: All wireless devices are off. Amber: Computer sound is off. ■ Amber: The TouchPad is off. ■ Off: The TouchPad is on. 2-4 Maintenance and Service Guide - HP Envy 13-1003xx | HP ENVY 13 - Maintenance and Service Guide - Page 16
view and change pointing device preferences, select Start > Devices and Printers. Then, right-click the device representing your computer, and select Mouse settings. Maintenance and Service Guide 2-5 - HP Envy 13-1003xx | HP ENVY 13 - Maintenance and Service Guide - Page 17
error. ■ Amber: A battery is charging. ■ White: The computer is connected to external power and the battery is fully charged. Supports the following digital card formats: ■ MultiMediaCard ■ MultiMediaCard Plus ■ Secure Digital Memory Card ■ Secure Digital High Capacity Memory Card 2-6 Maintenance - HP Envy 13-1003xx | HP ENVY 13 - Maintenance and Service Guide - Page 18
automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Maintenance and Service Guide 2-7 - HP Envy 13-1003xx | HP ENVY 13 - Maintenance and Service Guide - Page 19
accessory battery. Releases the battery from the battery bay. Holds the battery. ✎ The battery is preinstalled in the battery bay at the factory. 2-8 Maintenance and Service Guide - HP Envy 13-1003xx | HP ENVY 13 - Maintenance and Service Guide - Page 20
3 Illustrated parts catalog Service tag When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag. Maintenance and Service Guide 3-1 - HP Envy 13-1003xx | HP ENVY 13 - Maintenance and Service Guide - Page 21
the computer. This is the alphanumeric identifier used to locate documents, drivers, and support for the computer. This number describes the duration (in years) of the components. The part number helps a service technician determine what components and parts are needed. 3-2 Maintenance and - HP Envy 13-1003xx | HP ENVY 13 - Maintenance and Service Guide - Page 22
Computer major components Illustrated parts catalog Maintenance and Service Guide 3-3 - HP Envy 13-1003xx | HP ENVY 13 - Maintenance and Service Guide - Page 23
and Tobago, Turkey, the United Arab Emirates, the United Kingdom, Uruguay, the U.S. Virgin Islands, the United States, Venezuela, and Vietnam 506678-001 (Continued) 3-4 Maintenance and Service Guide - HP Envy 13-1003xx | HP ENVY 13 - Maintenance and Service Guide - Page 24
one rubber foot): 6-cell, 2.80-Ah (62-Wh) Li-ion battery 538335-001 4-cell, 2.80-Ah (41-Wh) Li-ion battery 538334-001 Maintenance and Service Guide 3-5 - HP Envy 13-1003xx | HP ENVY 13 - Maintenance and Service Guide - Page 25
Combo Drive with LightScribe Spare part number 538327-001 538326-001 538325-001 538330-001 538329-001 538331-001 538333-001 538332-001 3-6 Maintenance and Service Guide - HP Envy 13-1003xx | HP ENVY 13 - Maintenance and Service Guide - Page 26
-021 490371-D61 490371-061 490371-AA1 490371-AR1 490371-AD1 490371-111 490371-AB1 490371-031 490371-001 539614-001 538341-001 Maintenance and Service Guide 3-7 - HP Envy 13-1003xx | HP ENVY 13 - Maintenance and Service Guide - Page 27
, Thailand, Trinidad and Tobago, Turkey, the United Arab Emirates, the United Kingdom, Uruguay, the U.S. Virgin Islands, the United States, Venezuela, and Vietnam (Continued) 3-8 Maintenance and Service Guide - HP Envy 13-1003xx | HP ENVY 13 - Maintenance and Service Guide - Page 28
hard drive (includes rubber isolator) 250-GB, 5400-rpm hard drive (includes rubber isolator) 160-GB solid-state drive (includes rubber isolator) (Continued) Maintenance and Service Guide 3-9 - HP Envy 13-1003xx | HP ENVY 13 - Maintenance and Service Guide - Page 29
system board equipped with an Intel Core2 Duo 1.60-GHz processor (800-MHz FSB and 3-MB L2 cache, includes replacement thermal material) 3-10 Maintenance and Service Guide - HP Envy 13-1003xx | HP ENVY 13 - Maintenance and Service Guide - Page 30
plastic parts. Apply pressure only at the points designated in the maintenance instructions. Cables and connectors Ä CAUTION: When servicing the computer, be sure that cables are placed in their proper flex cables with extreme care; these cables tear easily. Maintenance and Service Guide 4-1 - HP Envy 13-1003xx | HP ENVY 13 - Maintenance and Service Guide - Page 31
touching pins, leads, and circuitry. Handle electronic components as little as possible. ■ If you remove a component, place it in an electrostatic-safe container. 4-2 Maintenance and Service Guide - HP Envy 13-1003xx | HP ENVY 13 - Maintenance and Service Guide - Page 32
ground, and that proper materials are selected to avoid static charging. When grounding is not possible, use an ionizer to dissipate electric charges. Maintenance and Service Guide 4-3 - HP Envy 13-1003xx | HP ENVY 13 - Maintenance and Service Guide - Page 33
properly grounded work surface, and use properly grounded tools and equipment. ■ Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ■ When fixtures must directly contact dissipative mats Voltage protection level 1,500 V 7,500 V 5,000 V 4-4 Maintenance and Service Guide - HP Envy 13-1003xx | HP ENVY 13 - Maintenance and Service Guide - Page 34
serial number and model number provided on the service tag. Item (1) (2) (3) Component Serial the alphanumeric identifier used to locate documents, drivers, and support for the computer. This number describes the duration (in a service technician determine what components and parts are needed. - HP Envy 13-1003xx | HP ENVY 13 - Maintenance and Service Guide - Page 35
as 78 screws, in 7 different sizes, that must be removed, replaced, or loosened when servicing the computer. Make special note of each screw size and location during removal and replacement. Computer battery in the locations shown in the following illustration. 4-6 Maintenance and Service Guide - HP Envy 13-1003xx | HP ENVY 13 - Maintenance and Service Guide - Page 36
the battery. 4. Remove the battery. Install the battery by inserting it into the battery bay, and then press down until you hear a click. Maintenance and Service Guide 4-7 - HP Envy 13-1003xx | HP ENVY 13 - Maintenance and Service Guide - Page 37
components: ❏ Three rubber feet 1 ❏ Three Phillips PM2.0×6.0 screws 2 ❏ Six Phillips PM2.0×3.0 screws 3 2. Turn the computer right-side up, with the front toward you. 4-8 Maintenance and Service Guide - HP Envy 13-1003xx | HP ENVY 13 - Maintenance and Service Guide - Page 38
attached, and then disconnect the keyboard cable 4 from the system board. 6. Remove the top cover 5. Reverse this procedure to install the top cover. Maintenance and Service Guide 4-9 - HP Envy 13-1003xx | HP ENVY 13 - Maintenance and Service Guide - Page 39
keyboard: 1. Turn the top cover upside down, with the front toward you. 2. Remove the Mylar shield from the back of the keyboard. 4-10 Maintenance and Service Guide - HP Envy 13-1003xx | HP ENVY 13 - Maintenance and Service Guide - Page 40
Removal and replacement procedures 3. Remove the 45 Phillips PM1.5×1.5 screws that secure the keyboard to the top cover. 4. Remove the keyboard. Reverse this procedure to install the keyboard. Maintenance and Service Guide 4-11 - HP Envy 13-1003xx | HP ENVY 13 - Maintenance and Service Guide - Page 41
Slot board 5 by sliding it away from the computer at an angle. Reverse this procedure to install the Digital Media Slot board. 4-12 Maintenance and Service Guide - HP Envy 13-1003xx | HP ENVY 13 - Maintenance and Service Guide - Page 42
storage device bracket 2 by lifting the right side of the bracket until it rests at an angle. 3. Remove the mass storage device bracket 3. Maintenance and Service Guide 4-13 - HP Envy 13-1003xx | HP ENVY 13 - Maintenance and Service Guide - Page 43
.0×5.0 screws 3 that secure the speaker assembly to the base enclosure. 7. Remove the speaker assembly 4. Reverse this procedure to install the speaker assembly. 4-14 Maintenance and Service Guide - HP Envy 13-1003xx | HP ENVY 13 - Maintenance and Service Guide - Page 44
mass storage device cable 2 from the mass storage device. 3. Remove the mass storage device. Reverse this procedure to install the mass storage device. Maintenance and Service Guide 4-15 - HP Envy 13-1003xx | HP ENVY 13 - Maintenance and Service Guide - Page 45
the AC adapter from the computer. 4. Remove the battery (see "Battery" on page 4-7). 5. Remove the top cover (see "Top cover" on page 4-8). 4-16 Maintenance and Service Guide - HP Envy 13-1003xx | HP ENVY 13 - Maintenance and Service Guide - Page 46
a warning message, remove the module to restore computer functionality, and then contact technical support through Help and Support. 1. Disconnect the WLAN antenna cables 1 from the terminals on the WLAN module . Reverse this procedure to install the WLAN module. Maintenance and Service Guide 4-17 - HP Envy 13-1003xx | HP ENVY 13 - Maintenance and Service Guide - Page 47
allows. 2. Disconnect the Bluetooth module cable 2 from the system board. 3. Remove the Bluetooth module. Reverse this procedure to install the Bluetooth module. 4-18 Maintenance and Service Guide - HP Envy 13-1003xx | HP ENVY 13 - Maintenance and Service Guide - Page 48
on page 4-8). Remove the display assembly: Ä CAUTION: Support the display assembly when removing the following screws. Failure to support the display assembly can result in damage to the display assembly . Reverse this procedure to install the display assembly. Maintenance and Service Guide 4-19 - HP Envy 13-1003xx | HP ENVY 13 - Maintenance and Service Guide - Page 49
page 4-25) ■ Memory module (see "Memory module" on page 4-26) ■ Fan/heat sink assembly (see "Fan/heat sink assembly" on page 4-27) 4-20 Maintenance and Service Guide - HP Envy 13-1003xx | HP ENVY 13 - Maintenance and Service Guide - Page 50
system board. 6. Remove the five Phillips PM2.0×4.0 screws 1 and the two Phillips PM2.0×6.0 screws 2 that secure the system board to the base enclosure. Maintenance and Service Guide 4-21 - HP Envy 13-1003xx | HP ENVY 13 - Maintenance and Service Guide - Page 51
Removal and replacement procedures 7. Lift the left side of the system board 1 until it rests at an angle. 8. Remove the system board 2 by sliding it up and to the left at an angle. Reverse this procedure to install the system board. 4-22 Maintenance and Service Guide - HP Envy 13-1003xx | HP ENVY 13 - Maintenance and Service Guide - Page 52
. 2. Disconnect the power connector cable 1 from the system board. 3. Remove the power connector cable 2. Reverse this procedure to install the power connector cable. Maintenance and Service Guide 4-23 - HP Envy 13-1003xx | HP ENVY 13 - Maintenance and Service Guide - Page 53
toward you. 2. Disconnect the SATA cable 1 from the system board. 3. Remove the SATA cable 2. Reverse this procedure to install the SATA cable. 4-24 Maintenance and Service Guide - HP Envy 13-1003xx | HP ENVY 13 - Maintenance and Service Guide - Page 54
battery is attached to the system board with double-sided tape.) 3. Remove the RTC battery. Reverse this procedure to install the RTC battery. Maintenance and Service Guide 4-25 - HP Envy 13-1003xx | HP ENVY 13 - Maintenance and Service Guide - Page 55
. ✎ Memory modules are designed with a notch 3 to prevent incorrect insertion into the memory module slot. Reverse this procedure to install a memory module. 4-26 Maintenance and Service Guide - HP Envy 13-1003xx | HP ENVY 13 - Maintenance and Service Guide - Page 56
fan/heat sink assembly: 1. Disconnect the fan cable from the system board. 2. Turn the system board upside down, with the rear toward you. Maintenance and Service Guide 4-27 - HP Envy 13-1003xx | HP ENVY 13 - Maintenance and Service Guide - Page 57
pads are used on the video chip 5 and the fan/heat sink assembly section 6 that services it. Replacement thermal material is included with all system board and fan/heat sink assembly spare part kits. Reverse this procedure to install the fan/heat sink assembly. 4-28 Maintenance and Service Guide - HP Envy 13-1003xx | HP ENVY 13 - Maintenance and Service Guide - Page 58
exit Setup Utility, use the arrow keys to select Exit > Exit Saving Changes, and then press enter. Your change goes into effect immediately. Maintenance and Service Guide 5-1 - HP Envy 13-1003xx | HP ENVY 13 - Maintenance and Service Guide - Page 59
BIOS) Navigating and selecting in Setup Utility Because Setup Utility is not Windows based, it does not support the TouchPad. Navigation and selection are by keystroke. ■ To choose a menu or a menu item, not changed when you restore the factory default settings. 5-2 Maintenance and Service Guide - HP Envy 13-1003xx | HP ENVY 13 - Maintenance and Service Guide - Page 60
Setup Utility options. ✎ Some of the Setup Utility menu items listed in this chapter may not be supported by your computer. Main menu Select System Information To do this ■ View and change the system password. Enter, change, or delete a power-on password. Maintenance and Service Guide 5-3 - HP Envy 13-1003xx | HP ENVY 13 - Maintenance and Service Guide - Page 61
Setup Utility (BIOS) System Configuration menu Select Language Support Virtualization Technology (select models only) Fan Always On Fast Charge Mode Action Keys Mode Boot Run a comprehensive self-test on the hard drive. Run a diagnostic test on the system memory. 5-4 Maintenance and Service Guide - HP Envy 13-1003xx | HP ENVY 13 - Maintenance and Service Guide - Page 62
which contains information regarding installing and troubleshooting the file. Updating the BIOS Determining provides software for your computer: Select Start > Help and Support > Maintain. 2. Follow the instructions on the screen to identify your computer and access the BIOS and Service Guide 5-5 - HP Envy 13-1003xx | HP ENVY 13 - Maintenance and Service Guide - Page 63
on the screen after the download is complete. If no instructions are displayed, follow these steps: 1. Open Windows Explorer by filename.exe). The BIOS installation begins. 5. Complete the installation by following the instructions on the screen. ✎ After a message on the screen reports a successful - HP Envy 13-1003xx | HP ENVY 13 - Maintenance and Service Guide - Page 64
to 40,000 ft ✎ Applicable product safety standards specify thermal limits for plastic surfaces. The computer operates well within this range of temperatures. Maintenance and Service Guide 6-1 - HP Envy 13-1003xx | HP ENVY 13 - Maintenance and Service Guide - Page 65
(typical) 6.5 in 11.4 in 13.1 in 0.279 × 0.279 mm 1600 × 900 RGB vertical stripe LED 80 × 25 4.0 W ±40° horizontal, +120°/-40° vertical (typical) 6-2 Maintenance and Service Guide - HP Envy 13-1003xx | HP ENVY 13 - Maintenance and Service Guide - Page 66
(typical) 6.5 in 11.4 in 13.1 in 0.279 × 0.279 mm 1366 × 768 RGB vertical stripe LED 80 × 25 4.0 W ±40° horizontal, +120°/-40° vertical (typical) Maintenance and Service Guide 6-3 - HP Envy 13-1003xx | HP ENVY 13 - Maintenance and Service Guide - Page 67
when referring to hard drive storage capacity. Actual accessible capacity is less. Actual drive specifications may differ slightly. ✎ Certain restrictions and exclusions apply. Contact technical support for details. 6-4 Maintenance and Service Guide - HP Envy 13-1003xx | HP ENVY 13 - Maintenance and Service Guide - Page 68
+R, DVD-R, CD-R, and CD-ROM BD DVD < 230 ms < 180 ms 4.5 MB 9 MB/sec 2,400 KB/sec 2,400 KB/sec 2,400 KB/sec Maintenance and Service Guide 6-5 - HP Envy 13-1003xx | HP ENVY 13 - Maintenance and Service Guide - Page 69
10,800 KB/sec 5,400 KB/sec 10,800 KB/sec 5,400 KB/sec 2,700 KB/sec 6,750 KB/sec Multiword DMA mode 6-6 Maintenance and Service Guide - HP Envy 13-1003xx | HP ENVY 13 - Maintenance and Service Guide - Page 70
function Base memory Video memory Video BIOS System BIOS Extended memory (based on memory installed) PCI bus High-precision event timer PCI bus Maintenance and Service Guide 6-7 - HP Envy 13-1003xx | HP ENVY 13 - Maintenance and Service Guide - Page 71
infrared or the serial port may assert IRQ3 or IRQ4. ✎ For operating systems after Windows 2000, APIC (advanced programming interrupt controller) is used. 6-8 Maintenance and Service Guide - HP Envy 13-1003xx | HP ENVY 13 - Maintenance and Service Guide - Page 72
Program interrupt controller Program interrupt controller Program interrupt controller Program interrupt controller Motherboard resources Program interrupt controller Program interrupt controller Program interrupt controller Maintenance and Service Guide Specifications (Continued) 6-9 - HP Envy 13-1003xx | HP ENVY 13 - Maintenance and Service Guide - Page 73
Mobile Intel 4 Series express chipset family ICH9M-E/M SATA AHCI controller ICH9M-E/M SATA AHCI controller Motherboard resources Motherboard resources Motherboard resources Motherboard resources 6-10 Maintenance and Service Guide - HP Envy 13-1003xx | HP ENVY 13 - Maintenance and Service Guide - Page 74
PM2.0×6.0 screw Color Silver Quantity 3 Length 6.0 mm Thread 2.0 mm Where used: 3 screws that secure the top cover to the computer Head diameter 5.0 mm Maintenance and Service Guide 7-1 - HP Envy 13-1003xx | HP ENVY 13 - Maintenance and Service Guide - Page 75
Screw listing Phillips PM2.0×6.0 screw Color Black Quantity 2 Length 6.0 mm Thread 2.0 mm Where used: 2 screws that secure the system board to the base enclosure Head diameter 5.0 mm 7-2 Maintenance and Service Guide - HP Envy 13-1003xx | HP ENVY 13 - Maintenance and Service Guide - Page 76
Phillips PM2.0×3.0 screw Screw listing Color Silver Quantity 6 Length 3.0 mm Thread 2.0 mm Where used: 6 screws that secure the top cover to the base enclosure Head diameter 4.5 mm Maintenance and Service Guide 7-3 - HP Envy 13-1003xx | HP ENVY 13 - Maintenance and Service Guide - Page 77
Screw listing Phillips PM1.5×1.5 screw Color Silver Quantity 45 Length 1.5 mm Thread 1.5 mm Where used: 45 screws that secure the keyboard to the top cover Head diameter 3.0 mm 7-4 Maintenance and Service Guide - HP Envy 13-1003xx | HP ENVY 13 - Maintenance and Service Guide - Page 78
Phillips PM2.0×4.0 screw Screw listing Color Black Quantity 10 Length 4.0 mm Thread 2.0 mm Where used: 3 screws that secure the Digital Media Slot board to the base enclosure Head diameter 4.5 mm Maintenance and Service Guide 7-5 - HP Envy 13-1003xx | HP ENVY 13 - Maintenance and Service Guide - Page 79
Screw listing Where used: 2 screws that secure the WLAN module to the system board Where used: 5 screws that secure the system board to the base enclosure 7-6 Maintenance and Service Guide - HP Envy 13-1003xx | HP ENVY 13 - Maintenance and Service Guide - Page 80
Phillips PM1.5×3.0 screw Screw listing Color Silver Quantity 8 Length 3.0 mm Thread 1.5 mm Head diameter 4.0 mm Where used: One screw that secures the mass storage device bracket to the base enclosure Maintenance and Service Guide 7-7 - HP Envy 13-1003xx | HP ENVY 13 - Maintenance and Service Guide - Page 81
Screw listing Where used: One screw that secures the power connector bracket to the base enclosure Where used: 6 screws that secure the fan/heat sink assembly to the system board 7-8 Maintenance and Service Guide - HP Envy 13-1003xx | HP ENVY 13 - Maintenance and Service Guide - Page 82
Phillips PM2.0×5.0 screw Screw listing Color Black Quantity 4 Length 5.0 mm Thread 2.0 mm Where used: 2 screws that secure the speaker assembly to the base enclosure Head diameter 5.0 mm Maintenance and Service Guide 7-9 - HP Envy 13-1003xx | HP ENVY 13 - Maintenance and Service Guide - Page 83
Screw listing Where used: 2 screws that secure the display assembly to the computer 7-10 Maintenance and Service Guide - HP Envy 13-1003xx | HP ENVY 13 - Maintenance and Service Guide - Page 84
-click Computer, click Manage, and then click Disk Management. If the partition is present, an HP Recovery drive is listed in the window. Maintenance and Service Guide 8-1 - HP Envy 13-1003xx | HP ENVY 13 - Maintenance and Service Guide - Page 85
to continue the disc creation process. To create a set of recovery discs: 1. Select Start > All Programs > Recovery Manager > Recovery Disc Creation. 2. Follow the on-screen instructions. 8-2 Maintenance and Service Guide - HP Envy 13-1003xx | HP ENVY 13 - Maintenance and Service Guide - Page 86
number of recovery discs required. ■ When backing up to discs, number each disc before inserting it into the optical drive of the computer. Maintenance and Service Guide 8-3 - HP Envy 13-1003xx | HP ENVY 13 - Maintenance and Service Guide - Page 87
as installing software, running utilities, or changing Windows settings. Refer to Help and Support for more information. Using system restore points When you back up your system, you to create a restore point. 5. Click Create. 6. Follow the on-screen instructions. 8-4 Maintenance and Service Guide - HP Envy 13-1003xx | HP ENVY 13 - Maintenance and Service Guide - Page 88
. 3. Click the System Protection tab. 4. Click System Restore. 5. Follow the on-screen instructions. Performing a recovery ✎ You can recover only files that you have previously backed up. HP drive and restart the computer. 3. Follow the on-screen instructions. Maintenance and Service Guide 8-5 - HP Envy 13-1003xx | HP ENVY 13 - Maintenance and Service Guide - Page 89
f11 while the "Press for recovery" message is displayed on the screen. 2. Click System Recovery in the Recovery Manager window. 3. Follow the on-screen instructions. 8-6 Maintenance and Service Guide - HP Envy 13-1003xx | HP ENVY 13 - Maintenance and Service Guide - Page 90
Audio-in (microphone) 9 Connector pin assignments Pin Signal 1 Audio signal in 2 Audio signal in 3 Ground Maintenance and Service Guide 9-1 - HP Envy 13-1003xx | HP ENVY 13 - Maintenance and Service Guide - Page 91
Connector pin assignments Audio-out (headphone) Pin Signal 1 Audio out, left channel 2 Audio out, right channel 3 Ground 9-2 Maintenance and Service Guide - HP Envy 13-1003xx | HP ENVY 13 - Maintenance and Service Guide - Page 92
data 0 shield TMDS data 0TMDS clock+ TMDS clock shield TMDS clockCEC No connected DDC clock DDC data Ground +5V power Hot plug detect Maintenance and Service Guide 9-3 - HP Envy 13-1003xx | HP ENVY 13 - Maintenance and Service Guide - Page 93
Connector pin assignments Universal Serial Bus Pin Signal 1 +5 VDC 2 Data 3 Data + 4 Ground 9-4 Maintenance and Service Guide - HP Envy 13-1003xx | HP ENVY 13 - Maintenance and Service Guide - Page 94
of an EN 60 320/IEC 320 Standard Sheet C13 connector for mating with the appliance inlet on the back of the computer. Maintenance and Service Guide 10-1 - HP Envy 13-1003xx | HP ENVY 13 - Maintenance and Service Guide - Page 95
plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used. 10-2 Maintenance and Service Guide - HP Envy 13-1003xx | HP ENVY 13 - Maintenance and Service Guide - Page 96
site at http://www.eiae.org. This section provides disassembly instructions for the display assembly. The display assembly must be disassembled panel 2. ✎ The procedures provided in this chapter are general disassembly instructions. Specific details, such as screw sizes, quantities, and locations, - HP Envy 13-1003xx | HP ENVY 13 - Maintenance and Service Guide - Page 97
the top and bottom inside edges 2 of the display bezel until the bezel disengages from the display assembly. 3. Remove the display bezel 3. 11-2 Maintenance and Service Guide - HP Envy 13-1003xx | HP ENVY 13 - Maintenance and Service Guide - Page 98
the display enclosure. 7. Turn the display panel assembly upside down. 8. Remove all screws that secure the display panel frame to the display panel. Maintenance and Service Guide 11-3 - HP Envy 13-1003xx | HP ENVY 13 - Maintenance and Service Guide - Page 99
backlight cover. 14. Turn the display panel right-side up. 15. Remove the backlight cables 1 from the clip 2 in the display panel. 11-4 Maintenance and Service Guide - HP Envy 13-1003xx | HP ENVY 13 - Maintenance and Service Guide - Page 100
and handling the backlight, to avoid damaging this component and causing exposure to the mercury. 18. Remove the backlight from the backlight frame. Maintenance and Service Guide 11-5 - HP Envy 13-1003xx | HP ENVY 13 - Maintenance and Service Guide - Page 101
4 that secures the LCD panel to the display rear panel. 23. Remove the LCD panel. 24. Recycle the LCD panel and backlight. 11-6 Maintenance and Service Guide - HP Envy 13-1003xx | HP ENVY 13 - Maintenance and Service Guide - Page 102
9-2 HDMI port 9-3 headphone jack 9-2 microphone jack 9-1 USB port 9-4 connectors, service considerations 4-1 D Diagnostics menu 5-4 Digital Media Slot 2-6 Digital Media Slot board display panel, product description 1-2 display switch 2-1 drive light 2-7 Maintenance and Service Guide Index-1 - HP Envy 13-1003xx | HP ENVY 13 - Maintenance and Service Guide - Page 103
description 1-4 optical drive precautions 4-2 product description 1-2 spare part numbers 3-6, 3-10 specifications 6-5, 6-6 P packing guidelines 4-3 part number description 3-2, 4-5 plastic parts 4-1 pointing device, product description 1-4 Index-2 Maintenance and Service Guide - HP Envy 13-1003xx | HP ENVY 13 - Maintenance and Service Guide - Page 104
part numbers 3-4, 3-9, 3-10, 4-20 System Configuration menu 5-4 system DMA specifications 6-7 system I/O address specifications 6-9 system interrupt specifications 6-8 system memory map specifications 6-7 system recovery 8-1 Index-3 Maintenance and Service Guide - HP Envy 13-1003xx | HP ENVY 13 - Maintenance and Service Guide - Page 105
logo key 2-3 wireless antennas disconnecting 4-17 locations 2-1 wireless light 2-4 wireless, product description 1-3 WLAN module removal 4-16 spare part numbers 3-4, 3-5, 3-8, 4-16 workstation guidelines 4-4 Index-4 Maintenance and Service Guide
HP ENVY 13
Maintenance and Service Guide
Document Part Number: 530626-001
September
2009
This guide is a troubleshooting reference used for maintaining and servicing the computer. It provides
comprehensive information on identifying computer features, components, and spare parts; troubleshooting
computer problems; and performing computer disassembly procedures.