HP G62-415NR Service Guide

HP G62-415NR Manual

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  • HP G62-415NR | Service Guide - Page 1
    Notebook PC and HP G62 Notebook PC Maintenance and Service Guide SUMMARY This guide is a troubleshooting reference used for maintaining and servicing the computer. It provides comprehensive information on identifying computer features, components, and spare parts; troubleshooting computer problems
  • HP G62-415NR | Service Guide - Page 2
    in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. First Edition: April 2010 Document Part Number: 613839-001
  • HP G62-415NR | Service Guide - Page 3
    listing on page 33, Hard drive on page 47. ● Added newly supported memory modules to spare parts listings in the following locations: Computer major components on page 20, Sequential part number listing on page 33, Memory module on page 55. ● Added newly supported processors to spare parts listings
  • HP G62-415NR | Service Guide - Page 4
    iv MSG revision history ENWW
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    surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer
  • HP G62-415NR | Service Guide - Page 6
    vi Safety warning notice ENWW
  • HP G62-415NR | Service Guide - Page 7
    devices ...30 Miscellaneous parts ...32 Sequential part number listing ...33 4 Removal and replacement procedures ...39 Preliminary replacement requirements 39 Tools required ...39 Service considerations ...39 Plastic parts ...39 Cables and connectors 40 Drive handling 40 Grounding guidelines
  • HP G62-415NR | Service Guide - Page 8
    guidelines 42 Workstation guidelines 42 Equipment guidelines 43 Component replacement procedures 44 Serial number ...44 Computer feet ...45 Battery ...46 Hard drive ...47 Optical drive ...50 WLAN module ...52 Memory module ...55 Keyboard ...57 Top cover ...59 Speaker assembly ...62 Power button
  • HP G62-415NR | Service Guide - Page 9
    specifications 101 Hard drive specifications ...103 DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive with LightScribe specifications ...... 104 Blu-ray ROM with LightScribe DVD±R/RW SuperMulti Double-Layer Drive specifications 105 System resource specifications ...106 7 Backup and recovery
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    10 Recycling ...123 Battery ...123 Display ...123 Index ...131 x ENWW
  • HP G62-415NR | Service Guide - Page 11
    1 Product description Category Description HP G62 Product Name Processors Compaq Presario CQ62 Notebook PC HP G62 Notebook PC AMD Phenom™ N930 Processor (2.0 GHz, 2 MB total L2 cache, 1333 MHz)-Quad core 35 W AMD Turion II P560 Processor (2.5 GHz, 2 MB L2 cache 1066MHz)- Dual core 35 W AMD
  • HP G62-415NR | Service Guide - Page 12
    x 768) 16:9 wide aspect ratio √ 2 customer-accessible/upgradable √ SODIMM slots Supports dual-channel memory √ DDR3, 1066 MHz Supports up to 8 GB of system √ memory Supports the following configurations: ● 4096 MB (2048 MB × 2) HP G62 UMA √ Compaq Presario CQ62 Discrete √ Compaq
  • HP G62-415NR | Service Guide - Page 13
    Category Description HP G62 Hard drives Optical drives Webcam Microphone Audio Modem (select models only) Ethernet ● 3072 MB (1024 MB × 1 + 2048 MB × 1) ● 2048 MB (2048 MB × 1) ● 2048 MB (1024 MB × 2) ● 1024 MB (1024 MB × 1) Supports 9.5-mm, 6.35-cm (2.5-in) SATA hard drive Customer accessible
  • HP G62-415NR | Service Guide - Page 14
    (HDCP) key (select models only) Hot plug/unplug with auto-detect RJ-11 (modem, select models only) RJ-45 (Ethernet) USB (Three USB ports; one is an eSATA/USB port) VGA (Dsub 15-pin) supporting 1600 × 1200 external resolution at 75 Hz Multi-pin AC power Discrete √ √ √ √ √ √ √ HP G62 UMA
  • HP G62-415NR | Service Guide - Page 15
    bit) Windows 7 Home Basic (32 & 64 bit) Free DOS Serviceability End-user replaceable parts: AC adapter Battery (system) Hard drive Memory module Optical drive Mini-card devices Discrete √ √ √ √ √ HP G62 UMA √ Compaq Presario CQ62 Discrete √ √ √ √ √ √ Compaq Presario CQ62
  • HP G62-415NR | Service Guide - Page 16
    6 Chapter 1 Product description ENWW
  • HP G62-415NR | Service Guide - Page 17
    hardware Components included with the computer might vary by region and model. The illustrations in this chapter identify the standard features on most computer models. To see a list of hardware installed in the computer: 1. Select Start > My Computer. 2. In the left pane of the System Tasks window
  • HP G62-415NR | Service Guide - Page 18
    TouchPad zone (3) Left TouchPad button (4) Right TouchPad button *This table describes factory settings. Description Off-Touchpad is on. Amber-Touchpad is off. Moves the pointer and selects or activates items on the screen. Press the left side of the TouchPad button to execute functions like
  • HP G62-415NR | Service Guide - Page 19
    ● Off-TouchPad is enabled. ● Amber-TouchPad is disabled. On-Caps lock is on ● On-The computer is on. ● Flashing-The computer is in Sleep. ● Off-The computer is off or in Hibernation. ● White-An integrated wireless device, such as a wireless local area network (WLAN) device and/or a Bluetooth
  • HP G62-415NR | Service Guide - Page 20
    5 seconds to turn off the computer. To learn more about your power settings, select Start > Control Panel > System and Security > Power Options. *This table describes factory settings. For information about changing factory settings, see the user guides located in Help and Support. 10 Chapter
  • HP G62-415NR | Service Guide - Page 21
    (1) esc key (2) Send e-mail key (3) Media application key (4) Web browser key (5) Print key (6) Calculator key (7) fn key (8) Windows logo key (9) Windows applications key (10) Action keys Description Displays system information when pressed in combination with the fn key. Opens
  • HP G62-415NR | Service Guide - Page 22
    webcam (select models only) (4) Webcam light (select models only) Description Sends and receives signals from one or more wireless devices. Records sound. Records audio and video and captures still photographs. On-The webcam is in use. 12 Chapter 2 External component identification ENWW
  • HP G62-415NR | Service Guide - Page 23
    Right-side components Component (1) Optical drive (2) USB port (3) RJ-11 (modem) jack (select models only) (4) AC adapter light (5) Power connector (6) Security cable slot Description Reads and writes to optical discs. Connects an optional USB device. Connects a modem cable. ● Flashing
  • HP G62-415NR | Service Guide - Page 24
    for the internal fan to cycle on and off during routine operation. Connects an optional video or audio Supports the following optional digital card formats: ● Memory Stick (MS) ● Memory Stick Pro (MSP) ● MultiMediaCard (MMC) ● Secure Digital (SD) Memory Card ● xD-Picture Card (XD) On-The hard drive
  • HP G62-415NR | Service Guide - Page 25
    Bottom components Component (1) (2) Battery bay Vents (4) (3) Battery release latch (4) Memory module compartment (5) Hard drive bay Description Holds the battery. Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and
  • HP G62-415NR | Service Guide - Page 26
    around the antennas free from obstructions. To review the wireless regulatory notices, see to the section of the Regulatory, Safety and Environmental Notices that applies to your country or region. These notices are located in Help and Support. 16 Chapter 2 External component identification ENWW
  • HP G62-415NR | Service Guide - Page 27
    Additional hardware components Component (1) Power cord* (2) AC adapter (3) Battery* *Power cords vary in appearance by country or region. Description Connects an AC adapter to an AC outlet. Converts AC power to DC power. Powers the computer when the computer is not plugged into external
  • HP G62-415NR | Service Guide - Page 28
    18 Chapter 2 External component identification ENWW
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    provides specific information about the product's hardware components. The part number helps a service technician to determine what components and parts are needed. The duration of the warranty period for the computer. An alphanumeric identifier used to locate documents, drivers, and support for
  • HP G62-415NR | Service Guide - Page 30
    Computer major components 20 Chapter 3 Illustrated parts catalog ENWW
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    spare part information. See Display assembly components on page 27. ● HP G62 biscotti computer models ● HP G62 biscotti computer models with webcam ● HP G62 silver computer models (for model 1.0 only) ● HP G62 silver computer models with webcam (for model 1.0 only) ● HP G62 matte black computer
  • HP G62-415NR | Service Guide - Page 32
    12) Description Spare part number ● Discrete 510100-011 RTC battery (includes mounting adhesive) 602745-001 System board (includes replacement thermal material) Memory module (1066 MHz, DDR3) ● 1 GB 598859-001 ● 2 GB 598856-001 ● 4 GB (for models 1.1 and 1.2 only) 599092-001 Hard drive
  • HP G62-415NR | Service Guide - Page 33
    Item (13) Description Spare part number Processor (includes replacement thermal material) ● AMD Phenom N930 Processor (2.0 GHz, 2 MB total L2 cache, 1333 MHz)-Quad core 35 W 594169-001 ● AMD Phenom N830 Processor (2.1 GHz, 1.5 MB total L2 cache, 1333 MHz)-Triple 594168-001 Core 35 W (for
  • HP G62-415NR | Service Guide - Page 34
    (2.4 GHz 512 MB L2 cache 1066 MHz)-Single core 25 W (for model 1.2 only) 636634-001 Wireless (WLAN) module ● Atheros AR9285 802.11 a/b/g/n 2x2 WiFi adapter for use in Canada, the Cayman Islands, Guam, Puerto Rico, the United States, and the US Virgin Islands 580101-001 ● Atheros AR9285
  • HP G62-415NR | Service Guide - Page 35
    802.11b/g/n 1x1 WiFi and Bluetooth 2.1+EDR Combo Adapter (BT3.0+HS ready) 602992-001 Optical drive (includes optical drive bezel and bracket) DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive with LightScribe for use with: ● Biscotti computer models 599062-001 ● Matte black computer models
  • HP G62-415NR | Service Guide - Page 36
    Item (21) (22) Description ● Hard drive cover ● Memory module cover Spare part number 26 Chapter 3 Illustrated parts catalog ENWW
  • HP G62-415NR | Service Guide - Page 37
    bezel ● Presario CQ62 with webcam and microphone modules ● Presario CQ62 with microphone module only ● HP G62 with webcam and microphone modules ● HP G62 with microphone module only Display bracket (with hinges) Spare part number 595190-001 595189-001 595193-001 595192-001 595195-001 ENWW Display
  • HP G62-415NR | Service Guide - Page 38
    logo) for use with: ● HP G62 biscotti computer models ● HP G62 silver computer models (for model 1.0 only) ● HP G62 charcoal computer models (for models 1.1 and 1.2 only) ● HP G62 imperial blue computer models (for models 1.1 and 1.2 only) ● HP G62 matte black computer models (for model 1.0 only
  • HP G62-415NR | Service Guide - Page 39
    Plastics Kit Item Description Plastics kit (1) Hard drive bay cover (includes captive screws) (2) Wireless/memory module mini-card compartment cover (includes captive screw) Spare part number 595200-001 ENWW Plastics Kit 29
  • HP G62-415NR | Service Guide - Page 40
    models 599063-001 ● Matte black computer models 600652-001 ● Silver computer models (for model 1.0 only) 608114-001 ● Charcoal computer models (for models 1.1 and 1.2 only) 615589-001 ● Imperial blue computer models (for models 1.1 and 1.2 only) 622566-001 Hard drive ● 750-GB 5400 RPM
  • HP G62-415NR | Service Guide - Page 41
    Item Description ● 320-GB 7200 RPM ● 250-GB 7200 RPM ● 160-GB 7200 RPM (for models 1.0 and 1.1 only) Hard drive hardware kit (not illustrated, includes bracket and screws) Spare part number 599055-001 599054-001 599053-001 600191-001 ENWW Mass storage devices 31
  • HP G62-415NR | Service Guide - Page 42
    parts Description Spare part number AC adapters ● 65-W AC adapter 613152-001 ● 90-W AC adapter 613153-001 Power cord, AC, 3 wire, black, 1.83-m (for use with both HP G62 490371-201 Cable Kit 595201-001 ● Hard drive connector cable ● Optical drive connector cable ● Power button cable ●
  • HP G62-415NR | Service Guide - Page 43
    1.0 only) HD5430 PCA Discrete system board with modem and card reader (for model 1.0 only) Realtek RTL8191SE 802.11b/g/n 1x1 WiFi Adapter (for models 1.0 and 1.1 only) 593553-001 593554-001 Battery, 6-cell, 2.20 Ah, 47 Wh Battery, 6-cell, 2.55 Ah, 55 Wh ENWW Sequential part number listing 33
  • HP G62-415NR | Service Guide - Page 44
    with HP G62 with webcam and microphone modules Display enclosure for use with Presario CQ62 matte black computer models Display hinge kit (includes left and right display hinges) Wireless antenna kit (includes wireless antenna transceivers and cable) Display screw kit Display rubber kit Keyboard for
  • HP G62-415NR | Service Guide - Page 45
    4 GB memory module (1066 MHz, DDR3) (for models 1.1 and 1.2 only) Webcam module Broadcom 4313 802.11b/g/n 1x1 WiFi and 2070 Bluetooth 2.1+EDR Combo adapter (BT3.0+HS ready) Display hinge covers DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive with LightScribe for use with matte black computer
  • HP G62-415NR | Service Guide - Page 46
    (includes cable) RTC battery Ralink RT3090BC4 802.11b/g/n 1x1 WiFi and Bluetooth 2.1+EDR Combo Adapter (BT3.0+HS ready) 640 GB, 5400 rpm hard drive 750 GB, 5400 rpm hard drive (for models 1.0 and 1.2 only) 39.6-cm (15.6-in) HD, light-emitting diode display assembly for HP G62 silver computer models
  • HP G62-415NR | Service Guide - Page 47
    black computer models Base enclosure with HDMI card reader for silver computer models (for model 1.0 only) Fan/heat sink assembly (includes replacement thermal material) for use with HD545V discrete systems (for model 1.1 only) 39.6-cm (15.6-in) HD, light-emitting diode display assembly for HP G62
  • HP G62-415NR | Service Guide - Page 48
    Spare part number 622566-001 622567-001 622568-001 632183-001 Dual core35 W (for model 1.2 only) AMD Turion II P560 Processor (2.5 GHz, 2 MB L2 cache 1066 MHz)-Dual core 35 W (for model 1.2 only) 500 GB, 7200 rpm hard drive AMD Phenom II N660 Processor (3.0 GHz 2 MB L2 cache 1333 MHz)-Dual core 35
  • HP G62-415NR | Service Guide - Page 49
    need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations Before disassembly or assembly procedures, review and adhere to all service considerations. NOTE: As you remove each
  • HP G62-415NR | Service Guide - Page 50
    . In all cases, avoid bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced. Handle flex cables with extreme care; these cables tear easily. Drive handling CAUTION: Drives are fragile components
  • HP G62-415NR | Service Guide - Page 51
    . Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. V 11,000 V 55% 7,500 V 3,000 V 400 V 400 V 2,000 V 3,500 V 7,000 V 5,000 V ENWW Preliminary replacement requirements 41
  • HP G62-415NR | Service Guide - Page 52
    service tools parts, and assemblies by the case or PCM laminate. Handle these items only at static-free workstations. ● Avoid contact with pins, leads, or circuitry. ● Turn off power and input signals before inserting or removing connectors or test equipment. 42 Chapter 4 Removal and replacement
  • HP G62-415NR | Service Guide - Page 53
    hard ties to the ground ● Field service lists the shielding protection provided by antistatic bags and floor mats. Material Antistatic plastic Carbon-loaded plastic Metallized laminate Use Bags Floor mats Floor mats Voltage protection level 1,500 V 7,500 V 5,000 V ENWW Preliminary replacement
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    , replaced, or loosened when servicing the computer. Make special note of each screw size and location during removal and replacement. Serial number The serial number label, located in the battery bay of the computer, provides important information that you may need when contacting technical support
  • HP G62-415NR | Service Guide - Page 55
    Computer feet Description Rubber Feet Kit Spare part number 600849-001 The computer feet are adhesive-backed rubber pads. The feet attach to the base enclosure in the locations illustrated below. ENWW Component replacement procedures 45
  • HP G62-415NR | Service Guide - Page 56
    Battery Description 6 cell, 2.20-Ah, 47 Wh 6 cell, 2.55-Ah, 55 Wh Spare part number 593553-001 593554-001 Before disassembling the computer: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn on the computer, and then shut it down through the operating
  • HP G62-415NR | Service Guide - Page 57
    AC adapter from the computer. 4. Remove the battery (see Battery on page 46). Remove the hard drive: 1. Position the computer with the front toward you. 2. Loosen the two Phillips PM2.5×6.0 captive screws (1) that secure the hard drive cover to the computer. ENWW Component replacement procedures
  • HP G62-415NR | Service Guide - Page 58
    that secure the hard drive to the computer. 5. Use the hard drive bracket to lift the hard drive out (2) of the hard drive compartment. 6. Disconnect the hard drive cable from the system board (3). 7. Remove the hard drive (4) from the hard drive bay. 8. To replace the hard drive bracket, remove
  • HP G62-415NR | Service Guide - Page 59
    9. Grasp the two attached Mylar tabs and pull the bracket straight up to remove it from the hard drive (2). Reverse this procedure to install the hard drive. ENWW Component replacement procedures 49
  • HP G62-415NR | Service Guide - Page 60
    disconnecting the AC adapter from the computer. 4. Remove the battery (see Battery on page 46). 5. Remove the hard drive (see Hard drive on page 47). Remove the optical drive: 1. Position the computer upside down with the front toward you. 2. Insert a thin tool, such as a screw driver (1), into the
  • HP G62-415NR | Service Guide - Page 61
    of the computer (2). 4. To replace the optical drive bracket, position the optical drive with the optical drive bracket toward you. 5. Remove the two Phillips PM2.0×3.0 screws (1) that secure the optical drive bracket to the optical drive. 6. Remove the optical drive bracket (2). Reverse the above
  • HP G62-415NR | Service Guide - Page 62
    by first disconnecting the power cord from the AC outlet and then disconnecting the AC adapter from the computer. 4. Remove the battery (see Battery on page 46). Remove the WLAN module: 1. Turn the computer upside down with the front toward you. 2. Loosen the three Phillips PM2.5×6.0 captive
  • HP G62-415NR | Service Guide - Page 63
    off the computer (3). The mini-card compartment cover is included in the plastics kit, spare part number 595200-001. 5. Disconnect the main antenna cable (1) and the auxiliary antenna cable (2) from the wireless module. 6. Remove the Phillips PM2.0×3.0 screw (3) that secures the WLAN module to the
  • HP G62-415NR | Service Guide - Page 64
    an angle. CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove
  • HP G62-415NR | Service Guide - Page 65
    by first disconnecting the power cord from the AC outlet and then disconnecting the AC adapter from the computer. 4. Remove the battery (see Battery on page 46). Remove the memory module: 1. Turn the computer upside down with the front toward you. 2. Loosen the three Phillips PM2.5×6.0 captive
  • HP G62-415NR | Service Guide - Page 66
    computer.) 6. Remove the module (2) by pulling it away from the slot at an angle. NOTE: Memory modules are designed with a notch (3) to prevent incorrect insertion into the memory module slot. Reverse this procedure to install a memory module. 56 Chapter 4 Removal and replacement procedures ENWW
  • HP G62-415NR | Service Guide - Page 67
    outlet and then disconnecting the AC adapter from the computer. 4. Remove the battery (see Battery on page 46). 5. Remove the hard drive (see Hard drive on page 47) 6. Remove the mini-card compartment cover (see WLAN module on page 52). Remove the keyboard: 1. Turn the computer upside down with the
  • HP G62-415NR | Service Guide - Page 68
    the display (4). 7. Release the zero insertion force (ZIF) connector (1) to which the keyboard cable is attached and disconnect the keyboard cable (2) from the system board. 8. Remove the keyboard. Reverse this procedure to install the keyboard. 58 Chapter 4 Removal and replacement procedures ENWW
  • HP G62-415NR | Service Guide - Page 69
    AC adapter from the computer. 4. Remove the following components: a. Battery (see Battery on page 46). b. Hard drive (See Hard drive on page 47). c. Optical drive (see Optical drive on page 50). d. WLAN module (see WLAN module on page 52). e. Memory module (see Memory module on page 55). f. Keyboard
  • HP G62-415NR | Service Guide - Page 70
    2. Remove four Phillips PM2.5x3 screws in the battery bay, and remove ten Phillips PM2.5x6.5 screws on the base enclosure. The top cover screws are identified by a triangle icon embossed on the base enclosure. 3. Turn the computer display-side up with the front toward you. 4. Open the computer as
  • HP G62-415NR | Service Guide - Page 71
    from the base enclosure. Remove the top cover (2). NOTE: The TouchPad is glued to the top cover and is included with the top cover spare part. Reverse this procedure to install the switch cover. ENWW Component replacement procedures 61
  • HP G62-415NR | Service Guide - Page 72
    the AC adapter from the computer. 4. Remove the battery (see Battery on page 46). 5. Remove the following components: a. Optical drive (see Optical drive on page 50) b. Keyboard (see Keyboard on page 57) c. Top cover (see Top cover on page 59) Remove the speaker assembly: 1. Turn the top
  • HP G62-415NR | Service Guide - Page 73
    AC outlet and then disconnecting the AC adapter from the computer. 4. Remove the battery (see Battery on page 46). 5. Remove the following components: a. Hard drive (see Hard drive on page 47) b. Optical drive (see Optical drive on page 50) c. Keyboard (see Keyboard on page 57) d. Top cover (see Top
  • HP G62-415NR | Service Guide - Page 74
    AC outlet and then disconnecting the AC adapter from the computer. 4. Remove the battery (see Battery on page 46). 5. Remove the following components: a. Hard drive (see Hard drive on page 47) b. Optical drive (see Optical drive on page 50) c. Keyboard (see Keyboard on page 57) d. Top cover (see Top
  • HP G62-415NR | Service Guide - Page 75
    AC outlet and then disconnecting the AC adapter from the computer. 4. Remove the battery (see Battery on page 46). 5. Remove the following components: a. Hard drive (see Hard drive on page 47) b. Optical drive (see Optical drive on page 50) c. Keyboard (see Keyboard on page 57) d. Top cover (see Top
  • HP G62-415NR | Service Guide - Page 76
    module (2) to disconnect it from the system board. Reverse the above procedure to install the modem module, and be sure that the connector on the bottom of the modem module connects firmly into the system board. 66 Chapter 4 Removal and replacement procedures ENWW
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    AC outlet and then disconnecting the AC adapter from the computer. 4. Remove the battery (see Battery on page 46). 5. Remove the following components: a. Hard drive (see Hard drive on page 47) b. Optical drive (see Optical drive on page 50) c. Keyboard (see Keyboard on page 57) d. Top cover (see Top
  • HP G62-415NR | Service Guide - Page 78
    Reverse this procedure to install the USB board. 68 Chapter 4 Removal and replacement procedures ENWW
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    AC outlet and then disconnecting the AC adapter from the computer. 4. Remove the battery (see Battery on page 46). 5. Remove the following components: a. Hard drive (see Hard drive on page 47) b. Optical drive (see Optical drive on page 50) c. Keyboard (see Keyboard on page 57) d. Top cover (see Top
  • HP G62-415NR | Service Guide - Page 80
    the AC adapter from the computer. 4. Remove the battery (see Battery on page 46). 5. Disconnect the wireless antenna cables from the WLAN module (see WLAN module on page 52). 6. Remove the following components: a. Optical drive (see Optical drive on page 50) b. Keyboard (see Keyboard on page
  • HP G62-415NR | Service Guide - Page 81
    removing the display screws in the following steps. Failure to support the display assembly can result in damage to the assembly and other components. 6. Remove the four black Phillips PM2.5×7.0 screws (1) that secure the display assembly to the computer. ENWW Component replacement procedures 71
  • HP G62-415NR | Service Guide - Page 82
    replace any of the display assembly internal components, remove the following screw covers and screws: (1) Two mylar screw covers on the display bezel bottom edge (2) Two Phillips PM2.5×4.0 screws The display screw covers are included in the display screw kit, spare part number
  • HP G62-415NR | Service Guide - Page 83
    (1) from the webcam module, and remove the webcam module (2). The webcam module is available using spare part number 600166-001. Reverse this procedure to install the webcam module. 13. To replace the display hinge covers, remove the two Phillips PM2.5×6.0 screws (1) that secure each hinge to the
  • HP G62-415NR | Service Guide - Page 84
    . Remove the display panel (2) from the display enclosure. The display panel is available using the spare part number 595130-001. Reverse this procedure to install the display panel. 17. To replace the display panel brackets, remove the two Phillips PM2.0×3.0 screws (1) that secure each bracket to
  • HP G62-415NR | Service Guide - Page 85
    brackets (2) from the display panel. The display panel brackets are available using spare part number 595195-001. Reverse this procedure to install the display panel brackets. 19. To replace the wireless antenna transceivers, lift up on the silver transceiver (1) and release the adhesive material
  • HP G62-415NR | Service Guide - Page 86
    /1G Discrete system board with card reader (for model 1.2 only) Spare part number 592808-001 592809-001 592810-001 592811-001 611554-001 611555-001 system board and installed on the replacement system board: ● RTC battery (see RTC battery on page 79) ● Memory modules (see Memory module on page 55) ●
  • HP G62-415NR | Service Guide - Page 87
    battery (see Battery on page 46). 5. Remove the following components: a. Hard drive (see Hard drive on page 47) b. Optical drive (see Optical drive on page 50) c. Keyboard (see Keyboard cable (see USB board on page 67) 1. Turn the computer upright with the right side toward replacement procedures 77
  • HP G62-415NR | Service Guide - Page 88
    cable is available using spare part number 595201-001. Reverse this procedure to install the modem module cable. When replacing the system board, be sure installed on the replacement system board: ● Fan/heat sink assembly (see Fan/heat sink assembly on page 81) ● Processor (see Processor on page 85
  • HP G62-415NR | Service Guide - Page 89
    then disconnecting the AC adapter from the computer. 4. Remove the battery (see Battery on page 46). 5. Remove the following components: a. Hard drive (see Hard drive on page 47) b. WLAN (see WLAN module on page 52) c. Optical drive (see Optical drive on page 50) d. Keyboard (see Keyboard on page 57
  • HP G62-415NR | Service Guide - Page 90
    3. Lift the battery (2) out of the computer. Reverse this procedure to install the RTC battery. 80 Chapter 4 Removal and replacement procedures ENWW
  • HP G62-415NR | Service Guide - Page 91
    AC outlet and then disconnecting the AC adapter from the computer. 4. Remove the battery (see Battery on page 46). 5. Remove the following components: a. Hard drive (see Hard drive on page 47) b. Optical drive (see Optical drive on page 50) c. Keyboard (see Keyboard on page 57) d. Top cover (see Top
  • HP G62-415NR | Service Guide - Page 92
    4. Remove the fan/heat sink assembly (2) by lifting straight up. NOTE: Steps 5 through 8 apply only to computer models equipped with graphics subsystems having discrete memory. 1. Turn the system board right-side up, with the front toward you. 82 Chapter 4 Removal and replacement procedures ENWW
  • HP G62-415NR | Service Guide - Page 93
    surface of the fan/heat sink assembly (1), (3) and the processor (2) and video components (4) each time the fan/heat sink assembly is removed. Thermal pads and thermal paste must be installed on all surfaces before the fan/heat sink assembly is reinstalled. ENWW Component replacement procedures 83
  • HP G62-415NR | Service Guide - Page 94
    NOTE: Thermal pads and thermal paste are included with all fan/heat sink assembly, system board, and processor spare part kits. The following illustration shows the locations for thermal material on systems with UMA graphics subsystems. The thermal material must be thoroughly cleaned from the
  • HP G62-415NR | Service Guide - Page 95
    thermal material. Description Spare part number AMD Phenom N930 Processor (2.0 GHz, 2 MB total L2 cache, 1333 MHz)-Quad core 35 W 594169-001 AMD Phenom N830 Processor (2.1 GHz, 1.5 MB total L2 cache, 1333 MHz)-Triple Core 35 W 594168-001 AMD Phenom N620 Processor (2.8 GHz, 2 MB total L2
  • HP G62-415NR | Service Guide - Page 96
    AC outlet and then disconnecting the AC adapter from the computer. 4. Remove the battery (see Battery on page 46). 5. Remove the following components: a. Hard drive (see Hard drive on page 47) b. Optical drive (see Optical drive on page 50) c. Keyboard (see Keyboard on page 57) d. Top cover (see Top
  • HP G62-415NR | Service Guide - Page 97
    2. Lift the processor (2) straight up and remove it. NOTE: The gold triangle (3) on the processor must be aligned with the triangle icon (4) embossed on the processor socket when you install the processor. Reverse this procedure to install the processor. ENWW Component replacement procedures 87
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    88 Chapter 4 Removal and replacement procedures ENWW
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    on or restarting the computer. When the Press the ESC key for Startup Menu message appears in the lower-left corner of the screen, press the f10 key. - or - Open Setup Utility by turning on or restarting the computer. When the Press the ESC key for Startup Menu message is appears in the lower-left
  • HP G62-415NR | Service Guide - Page 100
    based, it does not support the TouchPad. Navigation and selection are by keystroke. ● To choose a menu or a menu item, use the arrow keys. ● To choose an item in a list or to toggle a field, for example an Enable/Disable field, use either the arrow keys or the f5 or f6 keys. ● To select an item
  • HP G62-415NR | Service Guide - Page 101
    displays in the lower-left corner of the screen, press the f10 key. - or - Open Setup Utility by turning on or restarting the computer. When the Press the ESC key for Startup Menu message displays in the lower-left corner of the screen, press the esc key. When the Startup Menu appears, press the f10
  • HP G62-415NR | Service Guide - Page 102
    might not be supported by the computer. Main menu Select System information To do this ● View and change the system time and date. ● View identification information about the computer. ● View specification information about the processor, memory size, system BIOS, and keyboard controller version
  • HP G62-415NR | Service Guide - Page 103
    ROM Boot―Enable/disable boot from CD-ROM. ● Floppy Boot―Enable/disable boot from diskette. ● Internal Network Adapter Boot―Enable/disable boot from the internal network adapter. ● Boot Order―Set the boot order for: ◦ Notebook Hard Drive ◦ Internal CD/DVD ROM Drive ◦ USB Diskette on Key/USB Hard Disk
  • HP G62-415NR | Service Guide - Page 104
    not load. NOTE: Some of the Computer Setup menu items listed in this guide might not be supported by the computer. NOTE: Pointing devices are not supported in Computer Setup. Use the keyboard to navigate and make selections. NOTE: An external keyboard connected by USB can be used with Computer Setup
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    to the values that were set at the factory: 1. Open Computer Setup by turning on or restarting the computer, and then pressing the f10 key when the F10 = ROM Based Setup message displays in the lower-left corner of the screen. 2. Use the arrow keys to select File > Restore Defaults, and then press
  • HP G62-415NR | Service Guide - Page 106
    To do this ● View identification information for the computer. ● View specification information for the processor, cache and memory size, and system ROM. Replace the configuration settings in Computer Setup with the original factory settings. (Password settings and security settings are not changed
  • HP G62-415NR | Service Guide - Page 107
    ● Custom: Allows you to select the desired number of Disk Sanitizer erase cycles from a list. CAUTION: If you run Disk Sanitizer, the data on the primary hard drive is destroyed permanently. Diagnostics menu Select HDD Self-Test Options Memory Check To do this Run a comprehensive self-test on any
  • HP G62-415NR | Service Guide - Page 108
    SuperDisk ◦ 4th boot device-Notebook hard drive ◦ 5th boot device-USB hard disk ◦ 6th boot device-Network controller ● Swap the functions of the fn key and left ctrl key. ● Enable/disable USB legacy support. When enabled, USB legacy support allows the following: ◦ Use of a USB keyboard in Computer
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    Device Radio. ● Enable/disable embedded Bluetooth Device Radio. ● Enable/disable Network Interface Controller (NIC) ● Enable/disable LAN/WLAN Switching. ● Enable/disable Wake on LAN. ● Enable/disable the integrated camera (webcam) ● Enable/disable USB port. ● Enable/disable ExpressCard slot. ENWW
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    100 Chapter 5 Setup Utility ENWW
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    6 Specifications Computer specifications Dimensions Depth Width Height (front to rear) Weight (lowest weight configuration) Input power Operating voltage surfaces. The computer operates well within this range of temperatures. 39.6-cm (15.6-in) display specifications Dimensions ENWW Computer
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    ) 200 nits (typical) 0.259 × 0.259 mm 1280 × 800; HD: 1366 × 768 RGB vertical stripe LED 80 × 25 4.0 W ±40° horizontal, +120/-40° vertical (typical) 102 Chapter 6 Specifications ENWW
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    (41°F to 131°F) *1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. Actual drive specifications may differ slightly. NOTE: Certain restrictions and exclusions apply. Contact technical support for details. ENWW Hard drive specifications 103
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    -RW SuperMulti Double-Layer Combo Drive with LightScribe specifications Applicable disc Read Write Random access time DVD CD Cache buffer Data transfer rate 24X CD-ROM 8X DVD-ROM 24X CD-R 16X CD-RW 8X DVD+R 4X DVD+RW 8X DVD-R 4X DVD-RW 2.4X DVD+R(9) 5X DVD-RAM Transfer mode CD-DA
  • HP G62-415NR | Service Guide - Page 115
    with LightScribe DVD±R/RW SuperMulti Double-Layer Drive specifications Applicable disc Read Write Random access time 1 and form 2), Photo CD (single and multiple sessions), CD Extra, CD-R, CD-RW, and CD-TEXT DVD-RAM (Ver.2), DVD+R, DVD-R, CD-R, and CD-ROM < 230 ms < 180 ms < 180 ms 4.5 MB 3,600
  • HP G62-415NR | Service Guide - Page 116
    interrupt request (IRQ) lines, and memory addresses. If two devices require the same resource and create a device conflict, manually change the resource settings in Device Manager to be sure each setting is unique. CAUTION: Improperly changing resource settings can disable the hardware and cause the
  • HP G62-415NR | Service Guide - Page 117
    > click Disk Management. If the partition is present, an HP Recovery drive is listed in the window. Windows 7 To protect your information, back up your files and folders. In case of system failure, use the backup files to restore the computer. CAUTION: In the event of a hard drive failure, you
  • HP G62-415NR | Service Guide - Page 118
    discs. NOTE: Use an optional external optical drive (purchased separately) to create recovery discs, or purchase recovery discs for the computer from the HP Web site. Note the following guidelines before creating recovery discs: NOTE: The external hard drive must be connected to a USB port on
  • HP G62-415NR | Service Guide - Page 119
    your information periodically. ● Before the computer is repaired or restored ● Before you add or modify hardware screen, press prt sc. 3. Open a word-processing document, and then select Edit > Paste. 4. Save the document. ● Back up the information to an optional external hard drive, a network drive
  • HP G62-415NR | Service Guide - Page 120
    speed of the computer. 1. Select Start > All Programs > Maintenance > Backup and Restore. 2. Follow the on-screen instructions to set up and create a backup. NOTE: Windows includes the User Account Control feature to improve the security of the computer. You may be prompted for your permission or
  • HP G62-415NR | Service Guide - Page 121
    your hard drive at a specific point screen instructions. Performing a recovery NOTE: You can recover only files that you have previously backed up. HP recommends using Recovery Manager to create an entire drive backup as soon as you set up the computer. Recovery Manager software allows you to repair
  • HP G62-415NR | Service Guide - Page 122
    press esc while the "Press the ESC key for Startup Menu" message is displayed at the bottom of the screen. Then, press f11 while the "Press for recovery" message appears 2. Click System Recovery in the Recovery Manager window. 3. Follow the on-screen instructions. 112 Chapter 7 Backup and
  • HP G62-415NR | Service Guide - Page 123
    f11 recovery tool reinstalls the original operating system and HP programs and drivers that were installed at the factory. Software, drivers, and updates not installed by HP must be manually reinstalled. Personal files must be restored from a backup. To recover the original hard drive image using
  • HP G62-415NR | Service Guide - Page 124
    114 Chapter 7 Backup and recovery ENWW
  • HP G62-415NR | Service Guide - Page 125
    8 Connector pin assignments Audio-out (headphone) Pin Signal 1 Audio out, left channel 2 Audio out, right channel 3 Ground Audio-in (microphone) Pin Signal 1 Audio signal in 2 Audio signal in 3 Ground ENWW Audio-out (headphone) 115
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    External monitor Pin Signal 1 Red analog 2 Green analog 3 Blue analog 4 Not connected 5 Ground 6 Ground analog 7 Ground analog 8 Ground analog 9 +5 VDC 10 Ground 11 Monitor detect 12 DDC 2B data 13 Horizontal sync 14 Vertical sync 15 DDC 2B clock 116 Chapter 8
  • HP G62-415NR | Service Guide - Page 127
    RJ-11 (modem) Pin 1 2 3 4 5 6 RJ-45 (network) Signal Unused Tip Ring Unused Unused Unused Pin 1 2 3 4 5 6 7 8 ENWW Signal Transmit + Transmit Receive + Unused Unused Receive Unused Unused RJ-11 (modem) 117
  • HP G62-415NR | Service Guide - Page 128
    HDMI Pin 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 Signal TMDS data 2+ TMDS data 2 shield TMDS data 2- TMDS data 1+ TMDS data 1shield TMDS data 1- TMDS data 0+ TMDS data 0 shield TMDS data 0- TMDS clock+ TMDS clock shield TMDS clock- CEC No connect DDC clock DDC data Ground +5V power Hot
  • HP G62-415NR | Service Guide - Page 129
    Universal Serial Bus Pin Signal 1 +5 VDC 2 Data - 3 Data + 4 Ground ENWW Universal Serial Bus 119
  • HP G62-415NR | Service Guide - Page 130
    120 Chapter 8 Connector pin assignments ENWW
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    Power cord set requirements The wide range input feature of the computer permits it to operate the country or region where the computer is used. Requirements for all countries or regions The requirements listed below are applicable to all countries or regions: ● The length of the power cord set must
  • HP G62-415NR | Service Guide - Page 132
    Requirements for specific countries or regions Country/region Accredited agency Applicable note number Australia EANSW 1 Austria OVE 1 Belgium CEBC 1 Canada CSA 2 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany
  • HP G62-415NR | Service Guide - Page 133
    battery in general household waste. Follow the local laws and regulations in your area for computer battery them carefully. NOTE: Materials Disposal. This HP product contains mercury in the backlight in general disassembly instructions. Specific details, such as screw sizes, quantities, and locations,
  • HP G62-415NR | Service Guide - Page 134
    Perform the following steps to disassemble the display assembly: 1. Remove all screw covers (1) and screws (2) that secure the display bezel to the display assembly. 2. Lift up and out on the left and right inside edges (1) and the top and bottom inside edges (2) of the display bezel until the
  • HP G62-415NR | Service Guide - Page 135
    4. Remove the two screws (1) that secure each hinge to the display enclosure and lift up to remove the display hinge covers (2). 5. Remove all screws (1) that secure the display panel assembly to the display enclosure. 6. Remove the display panel assembly (2) from the display enclosure. ENWW
  • HP G62-415NR | Service Guide - Page 136
    7. Turn the display panel assembly upside down and remove all screws that secure the display panel frame to the display panel. . Lift the top edge of the backlight cover (2) and swing it outward. 12. Remove the backlight cover. 13. Turn the display panel right-side up. 126 Chapter 10 Recycling ENWW
  • HP G62-415NR | Service Guide - Page 137
    14. Remove the backlight cables (1) from the clip (2) in the display panel. 15. Turn the display panel upside down. 16. Remove the backlight frame from the display panel. WARNING! The backlight contains mercury. Exercise caution when removing and handling
  • HP G62-415NR | Service Guide - Page 138
    17. Remove the backlight from the backlight frame. 18. Disconnect the display cable (1) from the LCD panel. 19. Remove the screws (2) that secure the LCD panel to the display rear panel. 20. Release the LCD panel (3) from the display rear panel. 21. Release the tape (4) that secures the LCD panel
  • HP G62-415NR | Service Guide - Page 139
    22. Remove the LCD panel. 23. Recycle the LCD panel and backlight. ENWW Display 129
  • HP G62-415NR | Service Guide - Page 140
    130 Chapter 10 Recycling ENWW
  • HP G62-415NR | Service Guide - Page 141
    DVD ±R/RW SuperMulti DL Drive specifications 105 boot options 93, 98 boot order 93, 98 button sound 93 buttons power 10 TouchPad right/left 8 C cables, service considerations 40 camera module removal 73 spare part number 73 camera, product description 3 caps lock light, identifying 9 Card Reader
  • HP G62-415NR | Service Guide - Page 142
    on 93 fan/heat sink assembly removal 81 spare part number 21, 81 feet locations 45 spare part number 45 File menu 96 fn key, identifying 11 front components 7 full system recovery 107 function keys, identifying 11 G graphics, product description 2 grounding equipment and methods 43 H hard drive
  • HP G62-415NR | Service Guide - Page 143
    3 keyboard 5 memory module 2 microphone 3 modem module 3 operating system 5 optical drives 3 pointing devices 5 ports 4 power requirements 5 processors 1 product name 1 security 5 serviceability 5 wireless 4 product name 1 R recovering a program or driver 107 recovering from the dedicated recovery
  • HP G62-415NR | Service Guide - Page 144
    104 hard drive 103 optical drive 104, 105 system resources 106 starting Setup Utility 89 static-shielding materials 43 stringent security 97 supported discs 108 system board removal 76 spare part numbers 22, 76 System Configuration menu 93, 98 system failure or instability 107 system fan 98
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Compaq Presario CQ62 Notebook
PC and HP G62 Notebook PC
Maintenance and Service Guide
SUMMARY
This guide is a troubleshooting reference used for maintaining and servicing the computer. It provides
comprehensive information on identifying computer features, components, and spare parts;
troubleshooting computer problems; and performing computer disassembly procedures.