HP Integrity Superdome 2 32-socket HP Smart Update Manager 5.1 User Guide - Page 66

HP SUM fails on Windows hosts due to McAfee firewalls, McAfee, Manage Features

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returned. HP SUM cannot determine which source RPMs go with which distribution because the RPMs do not contain any operating system information. To resolve this issue, ensure that you select the bundle for the operating system distribution on the Select Bundle screen for installation or remove the RPMs from the directory that are not applicable to the Linux distribution you are using. HP SUM fails on Windows hosts due to McAfee firewalls This is a known issue with McAfee that McAfee firewalls block HP SUM traffic. To resolve this issue, enable the port traffic associated with the HP SUM application by performing the following steps: 1. From the system tray, click the McAfee icon. 2. Select Manage Features. 3. Select McAfee Host Intrusion Prevention. 4. Select the Activity Log tab. As displayed in the following image, in the Message column, notice the entry similar to the following: Blocked Incoming TCP from the HOST (15.255.101.110) during execution of HP SUM. 5. From the menu, select Task→Unlock Interface. 6. Enter the password of the McAfee user interface. 7. Select the Firewall Policy tab. 8. On the bottom of the screen, click Add (Add new rule). 9. From the screen image, use the following settings for the new firewall rules on your system. 66 Troubleshooting

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returned. HP SUM cannot determine which source RPMs go with which distribution because the
RPMs do not contain any operating system information.
To resolve this issue, ensure that you select the bundle for the operating system distribution on the
Select Bundle screen for installation or remove the RPMs from the directory that are not applicable
to the Linux distribution you are using.
HP SUM fails on Windows hosts due to McAfee firewalls
This is a known issue with McAfee that McAfee firewalls block HP SUM traffic.
To resolve this issue, enable the port traffic associated with the HP SUM application by performing
the following steps:
1.
From the system tray, click the
McAfee
icon.
2.
Select
Manage Features
.
3.
Select
McAfee Host Intrusion Prevention
.
4.
Select the
Activity Log
tab.
As displayed in the following image, in the Message column, notice the entry similar to the
following:
Blocked Incoming TCP from the HOST (15.255.101.110) during
execution of HP SUM
.
5.
From the menu, select
Task
→
Unlock Interface
.
6.
Enter the password of the McAfee user interface.
7.
Select the
Firewall Policy
tab.
8.
On the bottom of the screen, click
Add (Add new rule)
.
9.
From the screen image, use the following settings for the new firewall rules on your system.
66
Troubleshooting