HP Integrity Superdome 2 8/16 HP Integrity Superdome 2 User Service Guide
HP Integrity Superdome 2 8/16 Manual
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- HP Integrity Superdome 2 8/16 | HP Integrity Superdome 2 User Service Guide - Page 1
HP Integrity Superdome 2 User Service Guide Abstract This document contains specific information that is intended for users of this HP product. HP Part Number: AH337-9004H Edition: 8 - HP Integrity Superdome 2 8/16 | HP Integrity Superdome 2 User Service Guide - Page 2
, see the warranty information website: http://bizsupport2.austin.hp.com/bc/docs/support/SupportManual/c01865770/c01865770.pdf. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements - HP Integrity Superdome 2 8/16 | HP Integrity Superdome 2 User Service Guide - Page 3
Component overview...9 Compute enclosure overview 9 Compute enclosure front components 9 Power supply bay numbering 10 Server Blade slot numbering 11 HP Integrity Superdome 2 Insight Display components 12 Compute enclosure rear components 13 Fan bay numbering...15 Interconnect bay numbering - HP Integrity Superdome 2 8/16 | HP Integrity Superdome 2 User Service Guide - Page 4
acquittals 70 Viewing recent service history 71 Physical Location installation and health history 71 Subcomponent isolation and deconfiguration displays 72 Using event logs...72 Live viewer...72 SEL and FPL viewers...74 Core Analysis Engine...77 HP Integrity Superdome 2 Onboard Administrator 79 - HP Integrity Superdome 2 8/16 | HP Integrity Superdome 2 User Service Guide - Page 5
blade interface (system console 86 Troubleshooting the environment 86 6 Support and other resources 88 Contacting HP ...88 Before you contact HP...88 HP contact information...88 Subscription service...88 Documentation feedback...88 Installing HP Insight Remote Support Software 89 New and changed - HP Integrity Superdome 2 8/16 | HP Integrity Superdome 2 User Service Guide - Page 6
1 HP Integrity Superdome 2 system overview The HP Integrity Superdome 2 is a blade-based, high-end server platform supporting the Intel Itanium 9300 and 9500 processor family. Superdome 2 incorporates a modular design to enable increased scalability through the addition of server blades and external - HP Integrity Superdome 2 8/16 | HP Integrity Superdome 2 User Service Guide - Page 7
complex) and blade-to-IOX data transfer packets. Server blades HP Integrity Superdome 2 CB900s i2 Server Blades support two Quad-Core Intel Itanium 9300 series processor modules and up to 32 DDR3 DIMMs. HP Integrity Superdome 2 CB900s i4 Server Blades support two Eight-Core Intel Itanium 9500 series - HP Integrity Superdome 2 8/16 | HP Integrity Superdome 2 User Service Guide - Page 8
I/O expansion enclosure HP Integrity Superdome 2 complexes support up to eight IOX enclosures (four in SD2-8s complexes) to provide additional I/O for server blades through Superdome 2 crossbar fabric cables from the XFMs in the compute enclosure to IOX enclosures. In addition, CAMnet - HP Integrity Superdome 2 8/16 | HP Integrity Superdome 2 User Service Guide - Page 9
Component overview Compute enclosure overview Compute enclosure front components Item Description 1 Power supply bay 7 2 Power supply bay 8 3 Power supply bay 9 4 Power supply bay 10 5 Power supply bay 11 6 Power supply bay 12 Component overview 9 - HP Integrity Superdome 2 8/16 | HP Integrity Superdome 2 User Service Guide - Page 10
Power supply bay 4 13 Power supply bay 3 14 Power supply bay 2 15 Power supply bay 1 16 Superdome 2 Blade slots1 17 Air intake slot (Do not block) 1 For more information, see "Server Blade slot numbering" (page 11). Power supply bay numbering 10 HP Integrity Superdome 2 system overview - HP Integrity Superdome 2 8/16 | HP Integrity Superdome 2 User Service Guide - Page 11
Server Blade slot numbering IMPORTANT: When looking at the rear of the enclosure, Blade slot numbering is reversed. Component overview 11 - HP Integrity Superdome 2 8/16 | HP Integrity Superdome 2 User Service Guide - Page 12
HP Integrity Superdome 2 Insight Display components Item Description Function 1 Insight Display screen Displays Main Menu error messages and instructions 2 Left arrow button Moves the menu or navigation bar selection left one position 3 Right arrow button Moves the menu or navigation - HP Integrity Superdome 2 8/16 | HP Integrity Superdome 2 User Service Guide - Page 13
Compute enclosure rear components Item Description 1 ac power connectors (upper) 2 Fan bay 1 3 Fan bay 6 4 Fan bay 2 5 Fan bay 7 6 Fan bay 3 7 Fan bay 8 8 Fan bay 4 9 Fan bay 9 Component overview 13 - HP Integrity Superdome 2 8/16 | HP Integrity Superdome 2 User Service Guide - Page 14
12 29 Fan bay 11 30 Onboard Administrator bay 1 31 Interconnect bay 7 32 Interconnect bay 5 33 Interconnect bay 3 34 Interconnect bay 1 35 GPSM bay 1 14 HP Integrity Superdome 2 system overview - HP Integrity Superdome 2 8/16 | HP Integrity Superdome 2 User Service Guide - Page 15
modules are active. The IOX enclosures are external and connected to the XFMs in compute enclosures through Superdome 2 crossbar fabric cables. To support server blade LOM network connections for specific signals, install the interconnect module into the appropriate bay. Component overview - HP Integrity Superdome 2 8/16 | HP Integrity Superdome 2 User Service Guide - Page 16
To support network connections for specific signals, install an interconnect module in the bay corresponding to the embedded NIC or mezzanine signals. Server blade signal NIC 1 (Embedded) , see the documentation that ships with the interconnect module. 16 HP Integrity Superdome 2 system overview - HP Integrity Superdome 2 8/16 | HP Integrity Superdome 2 User Service Guide - Page 17
battery on left, iLO Battery on right) 8 IOH ASIC 9 CPU 0 socket 10 Lower air baffle 11 CPU 0 socket power connector 12 DDR3 DIMM slots (32) 13 SUV connector 14 Server blade release levers (2) 15 Server blade release buttons (2) 16 Serial label pull tab 17 SUV board Component - HP Integrity Superdome 2 8/16 | HP Integrity Superdome 2 User Service Guide - Page 18
near the server blade. Hitting or bumping the cable might cause the port on the server blade to break and damage the system board. IMPORTANT: The SUV port does not provide console access. Item Description 1 Server blade 2 Video 3 USB ports (2) 4 Serial 18 HP Integrity Superdome 2 system - HP Integrity Superdome 2 8/16 | HP Integrity Superdome 2 User Service Guide - Page 19
IOX enclosure overview IOX enclosure components Item Description 1 I/O bay 2 OL* board 2 Power supplies (2) 3 I/O bay 1OL* board 4 PCIe slot release latches (12) 5 PCIe card slots (12) 6 SAS battery location 7 Fan 4 8 Fan 3 9 I/O backplane release lever 10 Fan 2 11 Fan 1 12 - HP Integrity Superdome 2 8/16 | HP Integrity Superdome 2 User Service Guide - Page 20
Item Description 13 ac transfer boards (2) 14 PSU tunnel 20 HP Integrity Superdome 2 system overview - HP Integrity Superdome 2 8/16 | HP Integrity Superdome 2 User Service Guide - Page 21
Component dimensions Table 1 Component dimensions Component Compute enclosure Server blade I/O expansion enclosure Width (in/cm) 17.6/ Component IOX enclosure1 Weight (lb/kg) 65.0/29.5 CB900s i2 or CB900s i4 Server Blade2 1 Fully loaded with all PCIe cards 2 Fully loaded with all DIMMs 35 - HP Integrity Superdome 2 8/16 | HP Integrity Superdome 2 User Service Guide - Page 22
mm 147.06 x (23.8 in) 90.42 cm (86 1200mm Rack x 57.90 x 35.60 in) HP 642 246.80 x 42U 1075mm 129.20 x 90 Intelligent Rack cm (85.35 x 50.87 x 35.43 in) HP 642 85.82 x 57.87 42U 1200mm x 35.43 in Shock (218.00 x Intelligent Rack 147 - HP Integrity Superdome 2 8/16 | HP Integrity Superdome 2 User Service Guide - Page 23
, 240 V Male NEMA L6-20, 240 V Where used International - other International China North America/Japan Table 7 Compute enclosure single-phase HP 2400 W power supply specifications Specification Power cord Output Input requirements Rated input voltage Rated input frequency Rated input current per - HP Integrity Superdome 2 8/16 | HP Integrity Superdome 2 User Service Guide - Page 24
Table 8 Compute enclosure 3-phase HP 2400 W power supply specifications (North America/Japan) (continued 3-phase 50-60 Hz 100 A for 10 ms 3.5 mA 0.98 Table 9 Compute enclosure 3-phase HP 2400 W power supply specifications (International) Specification Power cords (4) Value IEC-309 220-240V, 5-pin, - HP Integrity Superdome 2 8/16 | HP Integrity Superdome 2 User Service Guide - Page 25
Table 11 Compute enclosure PDU power options Source/Circuit type 3-phase 60A Source voltage (nominal) 200-220 VAC line-to-line (phase-to-phase), 3-phase 50Hz/60Hz Power receptacle Plug or connector type required Number of power cords required (per enclosure leaving the rack) IEC 309 60A 3-Pole, - HP Integrity Superdome 2 8/16 | HP Integrity Superdome 2 User Service Guide - Page 26
corresponds to a pressure minimum of 70 KPa. For more information about general site preparation guidelines, see the Generic Site Preparation Guide. Cooling requirements HP Integrity Superdome 2 is a rack mounted system that cools by drawing air in the front and exhausting it out the rear. General - HP Integrity Superdome 2 8/16 | HP Integrity Superdome 2 User Service Guide - Page 27
temperature of the air supplied to the inlet of HP Integrity Superdome 2. The following table and chart illustrate the necessary volume places higher electrical loads on room, and can lead to unexpected equipment problems. Table 15 Required airflow for inlet temperature Inlet air temperature (°C) - HP Integrity Superdome 2 8/16 | HP Integrity Superdome 2 User Service Guide - Page 28
inlet air temperature maximum of 32° C, proper operation above this point is not guaranteed. Because the airflow/watt is quite low for Superdome 2, the exhaust air temperature is, by design, quite high. The following is a chart that shows exhaust air temperature versus inlet air temperature - HP Integrity Superdome 2 8/16 | HP Integrity Superdome 2 User Service Guide - Page 29
for any equipment. For more information about general site preparation guidelines, see the Generic Site Preparation Guide. Air quality specifications Chemical contaminant levels in customer environments for HP hardware products must not exceed G1 (mild) levels of Group A chemicals at any time, as - HP Integrity Superdome 2 8/16 | HP Integrity Superdome 2 User Service Guide - Page 30
operator positions within the computer room when adding HP Integrity Superdome 2 systems to computer rooms with existing noise sources. For more information about general site preparation guidelines, see the Generic Site Preparation Guide. Sample Site Inspection Checklist for Site Preparation See - HP Integrity Superdome 2 8/16 | HP Integrity Superdome 2 User Service Guide - Page 31
. Power and Lighting Number Area or Condition Yes No 13. Are lighting levels adequate for maintenance? 14. Are ac outlets available for servicing needs (for example, laptop)? 15. Does the input voltage correspond to equipment specifications? 15a. Is dual source power used? If so, identify - HP Integrity Superdome 2 8/16 | HP Integrity Superdome 2 User Service Guide - Page 32
System Administrator's Course? 34. Is on site training required? Comment or Date For more information about general site preparation guidelines, see the Generic Site Preparation Guide. 32 System specifications - HP Integrity Superdome 2 8/16 | HP Integrity Superdome 2 User Service Guide - Page 33
3 HP Integrity Superdome 2 Insight Display Insight Display overview The Insight Display enables the no installation or configuration errors are present. If errors are present, the Insight Display guides you through the process of correcting the errors. To identify the enclosure, the rear enclosure - HP Integrity Superdome 2 8/16 | HP Integrity Superdome 2 User Service Guide - Page 34
Redundant ◦ None • Power Limit-The default setting is Not Set. The Power Limit Watts ac setting can be changed in increments of 50 Watts. 34 HP Integrity Superdome 2 Insight Display - HP Integrity Superdome 2 8/16 | HP Integrity Superdome 2 User Service Guide - Page 35
prevent tripping the circuit breaker (United States only). NOTE: If your facility cannot support the calculated peak Watts ac, set the Power Watts ac value to match the is a table of all the servers with the status of DVD Connection and blade name for that blade. Running the Insight Display - HP Integrity Superdome 2 8/16 | HP Integrity Superdome 2 User Service Guide - Page 36
button to change the settings for an individual server. ◦ Navigate to All Blades and then press OK to change the settings for all servers in the enclosure. ◦ The server name appears next to each DVD icon limited , the enclosure UID automatically turns off. 36 HP Integrity Superdome 2 Insight Display - HP Integrity Superdome 2 8/16 | HP Integrity Superdome 2 User Service Guide - Page 37
. If errors are detected, then the Insight Display screen glows amber, and the Health Summary screen appears. For more information on troubleshooting, see "Insight Display errors" (page 44). NOTE: Any configuration error prevents the operation of the enclosure and must be corrected immediately - HP Integrity Superdome 2 8/16 | HP Integrity Superdome 2 User Service Guide - Page 38
and activate the VGA connection of Onboard Administrator. A USB key drive with the appropriate files and KVM capability is present in the Main Menu: 38 HP Integrity Superdome 2 Insight Display - HP Integrity Superdome 2 8/16 | HP Integrity Superdome 2 User Service Guide - Page 39
TIP: Within any menu option, navigate the cursor to What is This, and press the OK button to view additional information about each setting, option, or alert. The navigation bar contains options to: • Navigate forward and backward through alert screens • Return to the main menu • Accept changes to - HP Integrity Superdome 2 8/16 | HP Integrity Superdome 2 User Service Guide - Page 40
green rectangle indicates that the media is present in the drive and actively connected to at least one server in the enclosure, and the drive tray is locked. If an error occurs, the Health Summary screen an operating system or software on the partitions. 40 HP Integrity Superdome 2 Insight Display - HP Integrity Superdome 2 8/16 | HP Integrity Superdome 2 User Service Guide - Page 41
setting. Enclosure Info screen The Enclosure Info screen displays information about the enclosure, including: • Active OA IP address • Active OA Service IP address • Current health status of the enclosure • Current enclosure ambient temperature • Current ac input power to the enclosure • Enclosure - HP Integrity Superdome 2 8/16 | HP Integrity Superdome 2 User Service Guide - Page 42
specific server blade, select Port Info and press the OK button. The following screen shows a server blade with four embedded NICs. The other interconnect bays are empty. The four embedded NICs are connected to particular port numbers on the interconnect modules. 42 HP Integrity Superdome 2 Insight - HP Integrity Superdome 2 8/16 | HP Integrity Superdome 2 User Service Guide - Page 43
Turn Enclosure UID On/Off screen The Main Menu displays Turn Enclosure UID Off when the enclosure UID is active, and displays Turn Enclosure UID on when the enclosure UID is off. Selecting Turn Enclosure UID On from the main menu turns on the rear enclosure UID LED and changes the color of the - HP Integrity Superdome 2 8/16 | HP Integrity Superdome 2 User Service Guide - Page 44
. The following types of errors can occur when installing and configuring the enclosure: • Power errors • Cooling errors • Location errors • Configuration errors • Device failure errors 44 HP Integrity Superdome 2 Insight Display - HP Integrity Superdome 2 8/16 | HP Integrity Superdome 2 User Service Guide - Page 45
Power errors can occur on server blades, storage blades, or interconnect . Cooling errors can occur on server blades, storage blades, or interconnect Location errors can occur on server blades, storage blades, server blade. Configuration errors can occur on server • Remove the server blade to correct - HP Integrity Superdome 2 8/16 | HP Integrity Superdome 2 User Service Guide - Page 46
when a component has failed. Device failure errors can occur on all components, including: • Server blades • Storage blades • Power supplies • Interconnect modules • Onboard Administrator modules • Fans have the failed ac input repaired to clear the error. 46 HP Integrity Superdome 2 Insight Display - HP Integrity Superdome 2 8/16 | HP Integrity Superdome 2 User Service Guide - Page 47
supported on the server blade • HP-UX 11i v3 HWE 1009 Booting and shutting down the operating system for HP-UX HP-UX standard boot Use either of the following procedures to boot HP-UX: • "Booting HP boot command specified in the AUTO file, or manually specify the boot command. By default, the HPUX - HP Integrity Superdome 2 8/16 | HP Integrity Superdome 2 User Service Guide - Page 48
instead of the -is boot option: HPUX> boot -lm vmunix Shutting down HP-UX To shut down HP-UX running on a blade: 1. Log on to the OA CLI and enter through OA CLI enables you to maintain console access to the partition after HP-UX has shut down. 2. Issue the shutdown command with the appropriate - HP Integrity Superdome 2 8/16 | HP Integrity Superdome 2 User Service Guide - Page 49
tools differ from both Superdome and other IA64 blade systems. The central point of communication for gaining system status is the active OA. HP recommends checking the system status information using show complex status before continuing with troubleshooting: sd-oa1> show complex status - HP Integrity Superdome 2 8/16 | HP Integrity Superdome 2 User Service Guide - Page 50
enclosure powersupply all Power Supply #1 Information: Status: OK AC Input Status: OK Capacity: 2400 Watts Current Power Output: 855 Watts Serial Number: 5AGUD0AHLZD25E Product Name: HP 2400W HE PSU Part Number: 499253-B21 Spare Part Number: 500242-001 Product Ver: 01 50 Troubleshooting - HP Integrity Superdome 2 8/16 | HP Integrity Superdome 2 User Service Guide - Page 51
Diagnostic Status: Internal Data OK Device Failure OK Power Cord OK Indicted OK Similar information will be displayed for all other power supplies. Collecting power status information for components at the compute enclosure Use the show xfm status all, show blade status all, and show - HP Integrity Superdome 2 8/16 | HP Integrity Superdome 2 User Service Guide - Page 52
Fan Part Number: 412140-B21 Spare Part Number: 413996-001 Version: 2.9 Diagnostic Status: Internal Data OK Location OK Device Failure OK Device Degraded OK 52 Troubleshooting - HP Integrity Superdome 2 8/16 | HP Integrity Superdome 2 User Service Guide - Page 53
Missing Device OK Indicted OK • show blade status all sd-oa1> show blade status all Blade #1 Status: Power: On Current Wattage used: 1325 Watts Health: OK Unit Identification LED: Off Diagnostic Status: Internal Data OK Management Processor OK Thermal Warning OK - HP Integrity Superdome 2 8/16 | HP Integrity Superdome 2 User Service Guide - Page 54
is not functioning properly Recommended Action 1 : Fix the air conditioning problem Probable Cause 2 : The system air intake is blocked Recommended Action : Check and unblock air intakes Replaceable Unit(s) : Part Manufacturer : HP Spare Part No. : AH341-67001 Part Serial No. : MYJaaaaaWV - HP Integrity Superdome 2 8/16 | HP Integrity Superdome 2 User Service Guide - Page 55
" (page 55). See "HP Integrity Superdome 2 Insight Display" (page 33). See "Using event logs" (page 72). See "Troubleshooting tools" (page 55). See http://h18023.www1.hp.com/support/svctools/webes for more information about this tool). Troubleshooting tools HP Integrity server blades use LEDs and - HP Integrity Superdome 2 8/16 | HP Integrity Superdome 2 User Service Guide - Page 56
Item 1 2 3 4 5 6 56 Troubleshooting Name UID LED Health LED NIC LED 1 NIC LED 2 NIC LED 3 NIC LED 4 Description Blue = UID on Green = OK Flashing yellow = Degraded Flashing red = Critical - HP Integrity Superdome 2 8/16 | HP Integrity Superdome 2 User Service Guide - Page 57
Item 7 8 Power supply LEDs Name Power LED SUV connector Description Indicates if the server blade is powered on and active. Green = Powered on and active Flashing yellow = Powered 2 (amber) Off Off On Condition No ac power to the power supply Normal Power supply failure Troubleshooting tools 57 - HP Integrity Superdome 2 8/16 | HP Integrity Superdome 2 User Service Guide - Page 58
LEDs and buttons Fan status The fan is working. The fan has failed. See the Insight Display screen. Item 1 2 3 4 5 58 Troubleshooting Description Onboard Administrator UID LED Enclosure UID LED and UID button Onboard Administrator health LED Onboard Administrator active LED Onboard Administrator - HP Integrity Superdome 2 8/16 | HP Integrity Superdome 2 User Service Guide - Page 59
.1 17 XFM crossbar fabric port 8 18 Link Cable Status LED 8 Indicates the status of the Xbar Fabric link.1 19 Health LED Flashing yellow = Degraded, indicted Troubleshooting tools 59 - HP Integrity Superdome 2 8/16 | HP Integrity Superdome 2 User Service Guide - Page 60
disconnecting the Superdome 2 crossbar fabric cable. The stop link will allow safe servicing and set the LED endpoints for easy location. After servicing, the HR start link command will enable re-use of the link. GPSM LEDs and components Item 1 2 3 4 5 6 7 8 9 10 11 12 60 Troubleshooting Name Door - HP Integrity Superdome 2 8/16 | HP Integrity Superdome 2 User Service Guide - Page 61
Steady green Activity LED Off Steady green Flashing green Status • Power off • No link • Cable disconnected Link OK, no activity. Link OK, established with activity. Troubleshooting tools 61 - HP Integrity Superdome 2 8/16 | HP Integrity Superdome 2 User Service Guide - Page 62
Steady green Activity LED Off Steady green Flashing green Status • Power off • No link • Cable disconnected Link established, no activity Link established with activity 62 Troubleshooting - HP Integrity Superdome 2 8/16 | HP Integrity Superdome 2 User Service Guide - Page 63
command before disconnecting the Superdome 2 crossbar fabric cable. The stop link command will allow safe servicing and set the LED endpoints for easy location. After servicing, the HR start port 2 See following table. 6 I/O bay 2 PCIe slots 7 I/O bay 1 PCIe slots Troubleshooting tools 63 - HP Integrity Superdome 2 8/16 | HP Integrity Superdome 2 User Service Guide - Page 64
or attempt to install or remove a PCIe card. NOTE: The Power and Attention LEDs are also visible from the rear of the IOX enclosure. 64 Troubleshooting - HP Integrity Superdome 2 8/16 | HP Integrity Superdome 2 User Service Guide - Page 65
HP Integrity Superdome 2 Onboard Administrator module LEDs and components Item Name Description 1 Reset button - 2 OA management LAN port Standard CAT5e (RJ-45) Ethernet port (100/1000Mb) which provides access to Superdome or rack KVM monitor for enclosure KVM. Troubleshooting tools 65 - HP Integrity Superdome 2 8/16 | HP Integrity Superdome 2 User Service Guide - Page 66
OA GUI, see the HP Integrity Superdome 2 Onboard Administrator User Guide. NOTE: CAE events and errdump information is not available using the GUI. You must use the command line for this information. Diagnostics Online diagnostics A suite of offline and online support tools are available to enable - HP Integrity Superdome 2 8/16 | HP Integrity Superdome 2 User Service Guide - Page 67
[Test Name]: HP:CpuDiag [Description]: The CpuDiag is a diagnostic to do CPU Test cprop -runtest Runs the basic test on all the instances of all of the supported components. Example: # cprop -runtest [Component]: Software Bundles Health test is not supported. Troubleshooting tools 67 - HP Integrity Superdome 2 8/16 | HP Integrity Superdome 2 User Service Guide - Page 68
HP:CpuDiag [Job ID]: 20120713105142-0 [Status]: Complete [Instance]: 2 Health Repository viewer The Health Repository User Interface displays the information from the HR database. The HR database contains current state and history covering both service a service request, service problem. serviced - HP Integrity Superdome 2 8/16 | HP Integrity Superdome 2 User Service Guide - Page 69
sockets on an inserted blade will be acquitted. Any deconfigurations will be reversed. • AC power cycle or CLI poweron xfabric command - HR will assume that the required service needing service. The start link command clears the link health LEDs, acquits, and attempts link retraining. • Manual - HP Integrity Superdome 2 8/16 | HP Integrity Superdome 2 User Service Guide - Page 70
Some faults isolated to CPU sockets or blades may require deconfiguration of whole or portions of memory subsystems by physically deconfiguring the DIMMs supported by that resource. Viewing : Acquitted Requested Deconfig State: Configured Current Deconfig State: Deconfigured 70 Troubleshooting - HP Integrity Superdome 2 8/16 | HP Integrity Superdome 2 User Service Guide - Page 71
: Text description of problem from ws-man Alert. Bundle ID: 0x400000000000010D Alert ID: 7400020091023220043 - Indicted / Acquitted - Type Timestamp Entity Ind Thu Sep 10 18:34:11 2009 CAE Acq Thu Sep 10 18:34:11 2009 User Reason See reason above. User request --- Supporting Symptoms - Reason - HP Integrity Superdome 2 8/16 | HP Integrity Superdome 2 User Service Guide - Page 72
requiring service part that can require service. In these cases subcomponent can be serviced is by removing and servicing the entire component records as they occur. The OA supports multiple simultaneous live event viewers that are limited by the number of connections supported by the OA. Each live - HP Integrity Superdome 2 8/16 | HP Integrity Superdome 2 User Service Guide - Page 73
ID keyword ◦ brief text description ◦ reporting entity type ◦ reporting entity ID ◦ hexadecimal dump of event records • Problem/Cause/Action - The Problem/Cause/Action format displays a problem/cause/action statement in addition to the summary and other fields displayed by the text formatter. To - HP Integrity Superdome 2 8/16 | HP Integrity Superdome 2 User Service Guide - Page 74
or 'C' to display column header information Location: Enclosure, Device Bay, Socket, Core, Thread AL: Alert Level Rep Location Ent nPar: vPar AL The OA supports multiple simultaneous viewers. The maximum number of viewers is limited by the number of connections supported by the Troubleshooting - HP Integrity Superdome 2 8/16 | HP Integrity Superdome 2 User Service Guide - Page 75
ID keyword ◦ brief text description ◦ reporting entity type ◦ reporting entity ID ◦ hexadecimal dump of event records • Problem/Cause/Action - The Problem/Cause/Action format displays the problem/cause/action statement in addition to the summary and other fields displayed by the text format. NOTE - HP Integrity Superdome 2 8/16 | HP Integrity Superdome 2 User Service Guide - Page 76
MP:VWR (,,+,-,?,H,C,F,I,L,J,D,K,E,R,T,B,P,V,U,/,\,N,2,3,5,7,) > Location: Enclosure, Device Bay, Socket, Core, Thread AL: Alert Level Event# Rep Location Ent nPar: vPar 14:3 2 4480223800e10025 0100ff01ffffff94 DIMM_LOADING_ORDER_DONE 19 04/24/2012 06:28:03 76 Troubleshooting - HP Integrity Superdome 2 8/16 | HP Integrity Superdome 2 User Service Guide - Page 77
18 OA 1,1 18 17 PDHC 1,2 17 16 OA 1,1 16 15 ILO 1,1 15 14 OA 1,1 14 13 OA 1,1 13 12 OA 1,1 12 11 ILO 1,1 11 None 14:3 None None None 1 None None 2 4480201f00e10023 0100ff01ffffff94 OA_HWMGR_DAEMON_BLADE_POWER_ON_SUCCESS 04/24/2012 06:27:51 2 438028d300e10021 0000000000000150 - HP Integrity Superdome 2 8/16 | HP Integrity Superdome 2 User Service Guide - Page 78
have retrained correctly, but the system MCA'ed because of the lack of a redundant path that could be used while the link was retrained 78 Troubleshooting - HP Integrity Superdome 2 8/16 | HP Integrity Superdome 2 User Service Guide - Page 79
error logs for other events describing previous XFabric link failures. If the problem persists, replace only one FRU at a time in the order given below are detected by the OA. See the HP Integrity Superdome 2 Onboard Administrator Command Line Interface User Guide for more information on the OA CLI - HP Integrity Superdome 2 8/16 | HP Integrity Superdome 2 User Service Guide - Page 80
- HP Integrity Superdome 2 8/16 | HP Integrity Superdome 2 User Service Guide - Page 81
to respond slowly. Troubleshooting processors Processor module behaviors instructions from their processor instruction Superdome 2 complex system firmware bundle includes firmware for complex components including: • Server blade firmware (not including LOMs) • Partition firmware for each server - HP Integrity Superdome 2 8/16 | HP Integrity Superdome 2 User Service Guide - Page 82
supported in Superdome 2 requires its own UEFI driver and some also require card specific ROM firmware. The firmware as well as the installation instructions can be found at www.hp Corrupt firmware installation To troubleshoot firmware issues: 1. Be sure that all server blade firmware components are - HP Integrity Superdome 2 8/16 | HP Integrity Superdome 2 User Service Guide - Page 83
and follow the instructions. NOTE: If the Superdome 2 system already instructions provided in the firmware download bundle for more information. Troubleshooting partitions Use the following commands to troubleshoot be obtained by either using a DHCP server or defining the IP addresses using EBIPA. - HP Integrity Superdome 2 8/16 | HP Integrity Superdome 2 User Service Guide - Page 84
.a.b 172.22.a.b Server Blade 1A No N/A [Absent] 1B No N/A [Absent] 2 Yes 172.22.a.b 172.22.a.b Server Blade . . SHOW 1000 Mbit, Full Duplex Link Status: Active Enclosure IP Mode: Disabled Troubleshooting CAMNet issues Check the proper cabling between all the enclosures within a complex - HP Integrity Superdome 2 8/16 | HP Integrity Superdome 2 User Service Guide - Page 85
Test complete NOTE: The Test camnet command can be used on a single FRU while all partitions are running. Troubleshooting fabric issues The Superdome 2 system has fabric connections between the following major components: • Blade and XFM modules via enclosure upper backplane. • IOX and XFM modules - HP Integrity Superdome 2 8/16 | HP Integrity Superdome 2 User Service Guide - Page 86
All other connections are unsupported. HP-UX alternatively uses the OA 10/100 BT LAN connection over a private network, to control one or more server blade operations - locally through Telnet or SSH, or remotely over a public network through a web GUI. Troubleshooting the environment Ambient intake - HP Integrity Superdome 2 8/16 | HP Integrity Superdome 2 User Service Guide - Page 87
sensors are found on: • I/O baseboard, where the processors provide an integrated temperature sensor. • Status panel, where a thermal sensor detects the ambient conditions. For detailed environmental specifications, see "Environmental specifications" (page 26). Troubleshooting the environment 87 - HP Integrity Superdome 2 8/16 | HP Integrity Superdome 2 User Service Guide - Page 88
: • In the United States, see the HP US service locator webpage (http://welcome.hp.com/country/ us/en/wwcontact.html.) • In other locations, see the Contact HP worldwide (in English) webpage: http://welcome.hp.com/country/us/en/wwcontact.html. For HP technical support: • In the United States, for - HP Integrity Superdome 2 8/16 | HP Integrity Superdome 2 User Service Guide - Page 89
information: • HP Integrity Superdome 2 Onboard Administrator User Guide • HP Integrity Superdome 2 Onboard Administrator Command Line Interface User Guide • HP Integrity Superdome 2 Partitioning Administrator Guide You can find these documents from the Manuals page of the HP Business Support Center - HP Integrity Superdome 2 8/16 | HP Integrity Superdome 2 User Service Guide - Page 90
essential information to explain a concept or to complete a task NOTE: A note contains additional information to emphasize or supplement important points of the main text. 90 Support and other resources - HP Integrity Superdome 2 8/16 | HP Integrity Superdome 2 User Service Guide - Page 91
of any UEFI OS loader from any boot medium that is supported by UEFI boot services. An UEFI OS loader supports multiple options on the user interface. UEFI supports booting from media that contain an UEFI OS loader or an UEFI-defined server partition. An UEFI-defined system partition is required by - HP Integrity Superdome 2 8/16 | HP Integrity Superdome 2 User Service Guide - Page 92
each item in a set of items ftp Performs FTP operation goto Forces batch file execution to jump to specified location guid Displays all registered UEFI GUIDs help Displays the UEFI Shell command list or verbose command help hexedit Displays full screen hex editor if Executes commands in - HP Integrity Superdome 2 8/16 | HP Integrity Superdome 2 User Service Guide - Page 93
Table 19 UEFI Shell commands (continued) UEFI Shell command Definition mm Displays or modifies MEM/MMIO/IO/PCI/PCIE address space mode Displays or changes the console output device mode mount Mounts a file system on a block device mv Moves one or more files or directories to another - HP Integrity Superdome 2 8/16 | HP Integrity Superdome 2 User Service Guide - Page 94
• Boot From File • Set Boot Next Value • Set Time Out Value • Reset System Boot Options The Boot Options menu contains the following options: • Add Boot Option • Delete Boot Option • Change Boot Order Add Boot Option Use this option to add items to the Boot Options list. To add a boot option: 94 - HP Integrity Superdome 2 8/16 | HP Integrity Superdome 2 User Service Guide - Page 95
Option Use this option to delete boot options from the Boot Options list. NOTE: This does not delete any files, applications, or drivers from your server. To delete items from the boot list: 1. Press spacebar to toggle the check box for each boot option that you want to delete. 2. Select Commit - HP Integrity Superdome 2 8/16 | HP Integrity Superdome 2 User Service Guide - Page 96
To change the boot order: 1. Select an item on the boot order list. 2. Using the + and - keys, move the selection to the preferred position in the boot order list. 3. Press Enter when the item is in the preferred position. 4. Select Commit Changes and Exit to save the new settings and return to the - HP Integrity Superdome 2 8/16 | HP Integrity Superdome 2 User Service Guide - Page 97
correct driver. Delete Driver Option Use this option to delete driver options. NOTE: This does not delete any files, applications, or drivers from your server. To delete driver options: 1. Press spacebar to toggle the check box for each driver that you want to delete. 2. Select Commit Changes and - HP Integrity Superdome 2 8/16 | HP Integrity Superdome 2 User Service Guide - Page 98
conconfig command from the UEFI Shell to set console options. Boot From File Use this option to manually run a specific application or driver. NOTE: This option boots the selected application or driver only once a one-time operation and does not change the permanent server boot settings. 98 Utilities - HP Integrity Superdome 2 8/16 | HP Integrity Superdome 2 User Service Guide - Page 99
automatically. If the countdown does not occur, boot options must be selected manually. To set the auto boot timeout value in seconds, select Set Timeout reset. Onboard Administrator The Onboard Administrator is an independent support system for the server. It provides a way for you to connect to - HP Integrity Superdome 2 8/16 | HP Integrity Superdome 2 User Service Guide - Page 100
to the OA can be restricted by user accounts. User accounts are password protected and provide a specific level of access to the server (not OS) and OA CLI commands. For more information on the Onboard Administrator, see the HP Integrity Superdome 2 Onboard Administrator User Guide. 100 Utilities - HP Integrity Superdome 2 8/16 | HP Integrity Superdome 2 User Service Guide - Page 101
progress log. Field replaceable unit. Global partition services module. Integrated Lights-Out 3. I/O expansion enclosure. LAN on motherboard. Logical volume manager. Onboard Administrator. Precision Architecture-Reduced Instruction Set Computing. Peripheral component interface. Peripheral component - HP Integrity Superdome 2 8/16 | HP Integrity Superdome 2 User Service Guide - Page 102
POSSE R RETMA S SAL SDRAM SEL SIM SMBIOS SSH T TLB ToC U UEFI UID UPS USB V vMedia X XBar XFM Pre-OS system start-up environment. Radio Electronics Television Manufacturers Association System abstraction layer. Synchronous dynamic random access memory. System event log. System insight manager. - HP Integrity Superdome 2 8/16 | HP Integrity Superdome 2 User Service Guide - Page 103
components, Onboard Administrator HP Superdome 2 Onboard Administrator troubleshooting, 81 G GPSM overview, 60 H Health Repository viewer, 68 acquitting, 68 history, 71 indicted list, 69 indictment acquittals, 70 indictment records, 68 subcomponent isolation, 72 viewing defconfigured, 70 HP - HP Integrity Superdome 2 8/16 | HP Integrity Superdome 2 User Service Guide - Page 104
HP Superdome 2 Onboard Administrator components, 65 overview I/O subsystem, 7 Insight Display, 12 manageability subsystem, 7 partitioning, 7 power subsystem, 6 rear components, 13 server blade, 7 system, 6 system event log, 49 T telnet session, 79 terminal emulator session, 80 troubleshooting
HP Integrity Superdome 2 User Service
Guide
Abstract
This document contains specific information that is intended for users of this HP product.
HP Part Number: AH337-9004H
Edition: 8