HP Jetdirect 310x HP Jetdirect 310x Print Server - (English) User Guide
HP Jetdirect 310x - Print Server For Fast Ethernet Manual
View all HP Jetdirect 310x manuals
Add to My Manuals
Save this manual to your list of manuals |
HP Jetdirect 310x manual content summary:
- HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 1
User's Guide for HP Jetdirect 175x external print server/Internet connector for USB and HP Jetdirect 310x external print server/Internet connector for USB Contents 1. Install print server 2. Configure and manage print server 3. Troubleshoot print server 4. Get Support 5. Limited Warranty for print - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 2
printer: This default procedure involves installing printer drivers and other software and configuring network parameters. You will use the installation software on either the CD-ROM supplied with your printer or on the Jetdirect CD-ROM supplied with your print server, depending on your printer - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 3
the print server hardware 1. Attach the print server to a 10Base-T (Ethernet) or 100Base-TX (Fast Ethernet) local area network by plugging a network cable into the RJ-45 connector on the rear end of the print server. 2. Attach the print server to the printer by plugging the Universal Serial Bus (USB - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 4
converter s any USB cable extender 3. Plug the DC power cord from the power module-shipped with the print server-into the power connector on the rear end of the print server . Plug the power module into a power outlet. r Caution! Do not use the power module shipped with your print server with any - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 5
a good USB-II connection, as illustrated above. If your LEDs are not solid green, see interpreting the LEDs and diagnosing problems 5. Verify the connection with the printer by printing a configuration (test) page: Briefly press and release the test button on the rear end of the print server. The - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 6
the configuration page and diagnosing problems If the page does not appear on the printer, or if it is unreadable, go to this Troubleshooting page, and then return to this User's Guide to continue with the installation. 6. You can use the clip attached to the bottom of the print server to - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 7
network address changes might break the print path set up by the wizard. To move a networked printer configured with an IP address, see Moving the print server to another IP Network. Default configuration: details of the print server's configuration as it comes from the factory, and how to reset to - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 8
... Embedded web server: describes the web server contained within the print server. You can use this tool to configure and manage the print server. HP Web Jetadmin: used to install, configure, and/or monitor the networked printer, this software is available at http://www.hp.com/support/net_printing - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 9
need to be set on the print server. Note: The print server supports both IPX/SPX direct mode (peer-to-peer) and [for 310x only, not for 175x] IPX/SPX in client/server mode with Novell NetWare servers. r NDPS (Novell Distributed Print Services): HP IP/IPX Printer Gateway for NDPS, with Novell NetWare - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 10
HP Jetdirect 310x external print server/Internet connector for USB Fresh from the factory, before any configuration is changed by a user, the print server has a default configuration for TCP/IP and for IPX peer-to-peer printing (called IPX direct mode). When power is applied in this factory-default - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 11
fresh from the factory. To reset the print server configuration to factory defaults, follow these steps: 1. Unplug the power module from the back of the print server. 2. While holding down the test button on the rear of the print server, plug the power module back into the print server and continue - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 12
on Windows NT 4.0, 2000 q TCP/IP q IPX/SPX Remote installation, configuration, and management of HP Jetdirect-connected print servers, non-HP printers that support the standard MIBs, and printers with embedded web servers Alerts and consumables management Remote firmware upgrades for HP Jetdirect - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 13
software is printers also integrated with Windows 2000. HP IP/IPX Printer Gateway for NDPS [for 310x only, not for 175x] q NetWare 4.11, 4.2, 5.x, 6.x Simplified installation, printing, and bidirectional management of HP Jetdirect-connected printers under Novell Distributed Print Services - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 14
IPP printing, using Internet Printer Connection Software for HP Jetdirect 310x external print server/Internet connector for USB Note: Not applicable to 175x Using the appropriate software on your system, you can create an IPP print path from your system to any HP Jetdirect-connected printer over the - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 15
TCP/IP q HP Jetdirect 310x print server Supported Proxies (HP software) q Web proxy with support for HTTP v1.1 or greater (may not be needed if printing over an intranet) Microsoft-Supplied Software Note: Contact Microsoft Corp. for support of Windows IPP software Windows 2000 Integrated Software On - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 16
server does not contain printer drivers, so your system cannot automatically obtain the driver). Click OK to install the printer driver onto your system and follow the instructions on the screen. (You may need your printer CD-ROM to install the driver.) 6. To complete the print path setup, follow - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 17
HP IP/IPX Printer Gateway for NDPS for HP Jetdirect 310x external print server/Internet connector for USB Note: Not applicable to 175x NDPS (Novell Distributed Print Services) is a printing architecture developed by Novell, in partnership with Hewlett-Packard. NDPS simplifies and streamlines the - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 18
Note: For more information (including access to the most recent HP IP/IPX Printer Gateway software and the User Guide), access HP support information at: http://www.hp.com/support/net_printing. ©2000, 2001 Hewlett-Packard Company - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 19
HP Jetdirect 175x external print server/Internet connector for USB and HP Jetdirect 310x external print server/Internet connector for USB This section describes printer installation software for Mac OS-compatible computer systems. It also explains how to use the HP LaserJet Utility to configure HP - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 20
your current network configuration, print a Jetdirect configuration page. If you have not printed a configuration page from your printer, see the hardware installation guide for your print server or your printer's getting started guide for instructions (see Interpreting the configuration page for - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 21
EtherTalk network. Instead of your printer remaining on the default zone, which is set by the router, this utility lets you select the zone on which your printer appears. The zones on which your printer can reside are limited by your network configuration. The HP LaserJet Utility only enables you to - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 22
for your printer, see Installing the Printer Software above. printer is turned on and is online. s The print server is connected to the printer and to the network. s The printer cable connections are secure. A READY message should appear if the printer has a control panel display. See troubleshooting - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 23
working while the printer is printing your job. 8. Exit the Chooser. To display your user name on the network when you are printing documents, go into the Control Panel on your MacOS computer, select Sharing Setup, then type your owner name. Testing the Configuration 1. Select Print Window from the - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 24
Depending on your printer and system, this can be done in the following ways: Note: When shipped from the factory, the HP Jetdirect print server has no IP address. If the HP Jetdirect print server is not configured with a valid IP address within two minutes after power up, a factory default value of - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 25
printer is turned on (if none of the other configuration methods have been used). The default IP address is 192.0.0.192. If Telnet is used, the print server saves the configuration over power cycles. For more information, see Telnet. q By browsing to the embedded Web server on the HP Jetdirect print - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 26
the network requires an IP address, including HP Jetdirect-connected devices. Transmission Control Protocol (TCP) TCP handles breaking the data into packets and recombining the packets on the receiving end by providing a connection-oriented, reliable, and guaranteed delivery service to another node - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 27
It is possible for a host to query a server for a dynamic IP address each time the device boots up (see Dynamic Host Configuration Protocol (DHCP)). Note: When assigning IP addresses, always consult the IP address administrator. Setting the wrong address can disable other equipment operating on the - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 28
exist, then the default gateway will typically assume the IP address of the network node (such as the workstation or HP Jetdirect print server). DHCP or BOOTP for auto-configuration of TCP/IP services These services are used to obtain IP configuration data to print servers on the network, partially - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 29
and on how syslogd is set up to operate. You can configure the HP Jetdirect print server with the syslog server's IP address. When a syslog server is configured, both the HP Jetdirect print server and attached device (such as a printer or mopier) can send syslog messages using UDP. The syslog - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 30
during troubleshooting). By default, the HP Jetdirect print server uses LPR as the source facility code, but local user values of local0 through local7 can be used to isolate individual or groups of print servers. Typical logfile entries of syslog messages: Oct 22 08:10:33 jd08 printer: error - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 31
to configure an IP address on the print server The HP Install Network Printer Wizard for Windows-the installation wizard supplied and recommended by HP-configures IP for you or lets you do it. The wizard. You can automatically configure IP over the network each time the print server is powered up - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 32
usable on the new network. r Erase the current IP address and configure another address after you are installed on the new network. 2. Then reset the print server to factory defaults: instructions 3. Finally, do one of the following: r If the print server was configured using BOOTP or DHCP, edit the - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 33
for USB and HP Jetdirect 310x external print server/Internet connector for USB You can have TCP/IP automatically configured on the print server using either BOOTP (Bootstrap Protocol), TFTP (Trivial File Transfer Protocol), or DHCP (Dynamic Host Configuration Protocol, RFC 2131/2132) services, on - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 34
BOOTP daemon to download the host name to the print server. The host name will be printed on the Jetdirect configuration page, or returned on an SNMP sysName request by a network application. The hardware type tag. For the HP Jetdirect print server, set this to ether (for Ethernet). Must precede the - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 35
or station ha - address of the HP Jetdirect print server. It can be found on the Jetdirect configuration page as the Hardware Address, and also printed on a label attached to the print server. ip - The IP address tag (required). This will be the print server's IP address. The subnet mask - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 36
file To provide additional configuration parameters for your HP Jetdirect print server, such as SNMP (Simple Network Management Protocol) or non-default settings, an additional configuration file can be downloaded using TFTP. This TFTP configuration file's relative path name is specified - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 37
Specifies the node name that will appear on the Jetdirect configuration page. Default is NPIxxxxxx, where xxxxxx is the last six digits of the print server's hardware address (MAC or LAN address). The domain name for the device (for example, support.hp.com). It does not include the host name-it - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 38
the source facility of a message (for example, to identify the source syslog-facility: of selected messages during troubleshooting). By default, the print server uses LPR as the source facility code, but local user values of local0 through local7 can be used to isolate individual or groups of - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 39
Service Location Protocol (SLP) operation on the print server. SLP is used by selected HP software applications to automate device discovery. 0 Disables. 1 (default) Enables. Specifies the IP configuration file and power cycle the print server, or cold-reset the print server to factory default - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 40
on the print server: 0 Disables. 1 (default) Eenables. ipx-unit-name: A user-assigned alphanumeric name assigned to the print server (31 characters maximum). By default, the name will be NPIxxxxxx, where xxxxxx are the last six digits of the hardware address (MAC or LAN address). ipx-frametype - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 41
language (PDL) used by the print server to send the Jetdirect configuration page to the printer: Auto (default) The language is auto-detected when the print server is powered on or after a cold reset to factory defaults. PCL Hewlett-Packard Printer Control Language ASCII Standard ASCII characters - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 42
Internet or an intranet. tech-support-url: A web URL address for technical support over the Internet or an intranet. Configuring the print server for BOOTP configuration The factory-default state of the HP Jetdirect print server allows it to use BOOTP services automatically, so no further action - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 43
from IP addresses that change, HP recommends that all print servers be assigned IP addresses with infinite leases or reserved IP addresses. 2000 Procedure: Note: In addition to the general steps provided here, see also the instructions supplied with your DHCP software. 1. Run the Windows 2000 - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 44
. c. Enter the appropriate information in each field, including the reserved IP address for your print server. (Note: the hardware {MAC} address for your print server is available on the Jetdirect configuration page.) d. Under "Supported types", select DHCP only, then click [Add]. This results in - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 45
DHCP reply is received, the IP address remains at the factory default 192.0.0.192. BOOTP is disabled. After power to the print server is cycled, only DHCP requests are sent and only DHCP replies are processed. Any configuration of IP parameters done manually is ignored. q Manual BOOTP and DHCP are - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 46
HP Jetdirect 175x external print server/Internet connector for USB and HP Jetdirect 310x external print server/Internet connector for USB This subsection describes how to configure the print server using the Reverse Address Resolution Protocol (RARP) on UNIX and Linux systems. This setup procedure - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 47
that the print server is configured with the correct IP address, use the ping utility. At the system prompt, enter: ping where is the assigned address from RARP. The default IP address is 192.0.0.192. 10. If ping does not respond, see the Troubleshooting section. ©2000 - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 48
and ping commands for HP Jetdirect 175x external print server/Internet connector for USB and HP Jetdirect 310x external print server/Internet connector for USB You can configure a print server with an IP address using an ARP (Address Resolution Protocol) command from a supported system. The protocol - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 49
ping 192.168.45.39 Note: Once the IP address has been set on the print server, additional arp and ping commands will be ignored. Once the IP address is configured, arp and ping cannot be used unless the print server is reset to factory values (see cold reset). On UNIX systems, the arp -s command may - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 50
Using Telnet How to configure the print server using Telnet. for HP Jetdirect 175x external print server/Internet connector for USB and HP Jetdirect 310x external print server/Internet connector for USB Setting up an IP route To use Telnet commands with the print server, a route must be available - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 51
- HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 52
Jetdirect configuration page. 2. A connection to the print server will be displayed. If the server responds with "connected to IP address", press [Enter] twice to make sure that the Telnet connection is initialized. 3. If prompted for a user name and password, enter the correct values. By default - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 53
, you can enter one of the following: ? to view available configuration parameters, the correct command format, and a list of commands. advanced menu The menu interface example below illustrates the menu interface, using the TCP/IP menus as an example. 2. From the Main Menu, select and enter - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 54
. Caution: Parameter changes are not saved until step 6 below. 4. Repeat the previous step to set any additional configuration parameters. 5. When you have finished entering the configuration parameters, at the Telnet prompt enter one of the following commands, which depend on your system. save exit - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 55
- HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 56
, but only affects the TCP/IP subsystem. After this has been done the print server should be power cycled. Parameters for other subsystems such as IPX/SPX (Novell NetWare) or AppleTalk are not affected. (To reset all print server configuration parameters to factory default values, use the hardware - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 57
TCP/IP main parameters for Telnet Telnet Parameter host-name Description and Values Specifies the node name (up to 32 alphanumeric characters) that will appear on the Jetdirect configuration page. Default is NPIxxxxxx, where xxxxxx is the last six digits of the print server's hardware address (MAC - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 58
Selects the method for the print server to receive its IP configuration parameters: bootp (default), dhcp, or manual. bootp or dhcp The IP parameters will be automatically configured by a BOOTP or DHCP server each time the print server is powered on. manual The print server will wait for the basic - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 59
) server. The IP address of the primary Windows Internet Name Service (WINS) server. The IP address of the secondary Windows Internet Name Service (WINS) server. The IP address of the outgoing e-mail Simple Mail Transport Protocol (SMTP) server, for use with supported scanning devices. TCP/IP print - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 60
device-to-client data transfers: 0 (default) Disables this option, flag not print server. Each entry specifies a host or network of hosts that are allowed to connect to the printer. The format is: allow netnum [mask] where: netnum is a network number or host IP address. mask (optional) is an address - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 61
By default, the print server uses LPR as the source facility code, but local user values of local0 through local7 can be used to isolate individual or groups of print servers. Enables or disables the Service Location Protocol (SLP) operation on the print server. SLP is used by selected HP software - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 62
cold-reset ews-config tcp-mss tcp-msl Sets TCP/IP factory defaults. After a cold reset, power cycle the print server. Parameters for other subsystems, such as IPX/SPX or AppleTalk, are not affected. Enables or disables the print server's embedded web server to view or change configuration values: 0 - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 63
Enables. get-community-name Specifies a password for SNMP GetRequests sent to the print server. This password is optional. If a user-specified get community name is set, the print server will respond to either a user-specified community name or the factory-default. The community name must be ASCII - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 64
the hardware address (MAC or LAN address) of the print server. Specifies the IPX frame type setting, one of the following: AUTO (default), EN_SNAP, EN_8022, EN_8023, EN_II, TR_8022, TR_SNAP. Specifies the time interval (1-3600 seconds) that the print server waits between Service Advertising Protocol - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 65
-only parameter) Indicates the current AppleTalk configuration status. READY Indicates the HP Jetdirect print server is awaiting data. DISABLED Indicates that AppleTalk was manually disabled. INITIALIZING Indicates that the print server is registering the node address or name. An additional status - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 66
300 seconds. Enables or disables the scan-to-email feature in the embedded web server, when connected to scan-email-config a supported device: 0 Disables. 1 (default) Enables. MFP-config Enables or disables print server support of the client software provided with your multifunction peripheral - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 67
usb-statpg-lang Specifies the printer job language (PJL) used by the print server to send the Jetdirect configuration page to the printer: Auto (default) The language is auto-detected when the print server is powered on or after a cold reset to factory defaults. PCL Hewlett-Packard Printer Control - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 68
server/Internet connector for USB and HP Jetdirect 310x external print server/Internet connector for USB HP Jetdirect print servers contain an embedded web server that can be accessed from a compatible web browser over an intranet. You can use any computer on the network to access the configuration - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 69
embedded web server, the printer's Home page will be displayed. q If the printer does not contain a supportable embedded web server, the Home page of the HP Jetdirect print server is displayed . Pages and features q Home tab r Device Info r Scan q Networking tab r Configuration: s Network Settings - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 70
web page. The Home page displays a generic printer graphic to represent the attached printing device, and it provides status information for the HP Jetdirect print server (as illustrated above). However, if your attached printer contains a compatible embedded web server of its own, status for both - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 71
TCP/IP settings. HP Jetdirect The product number of the HP Jetdirect print server (for example HP J6035A). Firmware Version The version of the operating instructions installed on the HP Jetdirect print server. IP Address The Internet Protocol address configured on the HP Jetdirect print server - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 72
items on each page. q Configuration: r Network Settings: s TCP/IP tab s IPX/SPX tab s AppleTalk tab s SNMP tab s (For Advanced tab: see Other Settings.) r Support Info r USB Settings r Other Settings s LPD Queues tab s Miscellaneous tab q Security: r Admin Password r Access Control q Diagnostics: - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 73
] to erase your change. q Changes to the IP address will close the connection to the embedded web server. To re-establish a connection, use the new IP address. TCP/IP settings Click on the Networking tab. If the TCP/IP tab is not highlighted, then beneath Configuration in the left column of the page - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 74
that the print server resides in (for example, "support.hp.com"). It does not include the host name; it is not the Fully Qualified Domain Name (such as "printer1.support.hp.com"). Specifies the IP address of the primary Windows Internet Naming Primary WINS Server Service (WINS) server. The WINS - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 75
end of the network (for example, a workstation). TTL/SLP Specifies the IP multicast Time To Live (TTL) discovery setting for Service Location Protocol (SLP) packets (used by the HP Jetdirect Install Network Printer Wizard). The default value is 4 hops (the number of routers from the local network - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 76
disable NDS support, leave this field blank. The print server's NDS context refers to the NDS container or organizational unit that contains the print server object. Print queue and device objects can be located anywhere within the NDS tree, but the HP Jetdirect print server must be configured with - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 77
click [Apply]. Notes: q The HP Jetdirect print server supports AppleTalk Phase 2 only. q Up to two types of printers can be advertised on the network. DLC/LLC settings [not on 175x] Click on the Networking tab at the top of the web page. (Make sure that beneath Configuration in the left column of - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 78
name must be ASCII characters and can be up to 32 characters long. The default community name is "public". An SNMP Get Community Name is a password that allows "read" Get access to SNMP information on the print server. The community Community Name name must be ASCII characters and can be up - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 79
is the default setting, allowing the print server to set the highest level it determines to function. The highest level it attempts is 1284.4, a IEEE standard protocol, a mode for printers and multi-function (All-in One) devices that allows multiple channels of simultaneous print, scan, and status - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 80
of the window. Processing instruction for the queue: q RAW: No processing. The line printer daemon treats the data in a raw queue as a print job that has already been formatted in PCL, PostScript, or HP-GL/2, and sends it to the printer without modification. (Note that any user-defined prepend - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 81
Other Settings Example: For example, if you had a network printer controlled by a Windows NT server and wanted to reset it at the start of each print job, you could set up a user-defined print queue named "clear_printer" that issues a PCL reset command () at the beginning of each job. You - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 82
on the HP Jetdirect print server. If the printer is properly connected and accessible, IPP allows printing to this device over the Internet (or intranet). A properly configured IPP client system is also required (see IPP). DNS Server Specifies a Domain Name Server (DNS) , by IP address. Then - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 83
provided by the print server's embedded web server Scan page (details). Availability of this facility is separate from support of the client's full-function scanning software (see preceding parameter). The features include displaying and downloading scanned files. Whether scanning to e-mail is - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 84
used when any user scans to email from the MFP (or All-in-One device) attached to the print server. See also DNS Server above. Scan Idle Timeout Specifies the number of seconds that an idle connection for scanning (either web scanning or the client's full-function scanning software) is allowed to - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 85
to display counter values and other status information currently stored on the print server. This information is often useful to diagnose performance and operational problems associated with the network or the network device (the printer). Protocol Info Click on the Networking tab at the top of the - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 86
HP Jetdirect print server. (Starting the embedded web server.) Click Scan in the left column to access the Scan page to do simple scanning over the network using the web browser. You can display the document, download it to a file, or e-mail it (if an e-mail server is configured). q Using Web Scan - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 87
must configure an outgoing e-mail server for the print server that connects the scanner, before any users can succeed at this procedure. You'll find out if this was done as soon as you do step 5 below. How to configure the e-mail server. 2. Select the type of image you are scanning using - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 88
information Scanner status You may see a status message appear on the Scan or Email window while the embedded web server is executing your operation (usually in a window overlaying the original Scan or Email window). The following table shows the status messages for the scanner and what they mean - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 89
printed or to be manipulated as high-resolution images. When downloading, the browser will use a plug-in or external application for TIFF files, if one is loaded, or will prompt the user to view or save the image. Back to start of Web Scan information Troubleshooting web scanning Problems using scan - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 90
various versions of Microsoft Internet Explorer and Windows 95, 98, and NT 4.0. A recommended work-around is to download the latest version of Adobe Acrobat Reader, 4.0 or higher. q Not prompted to "Save File As" or "Open File" Problem: After I click the Scan button, I am not prompted to "Save File - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 91
acquired by installing the client software from the CD for the HP multifunction (MFP or All-in-One) device. The client user can use that software normally on printers networked through an HP Jetdirect print server, and it probably has more features than the simple scanning available available on the - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 92
the print server's support of the full-function client scanning software. It is enabled by default. Back to start of disabling web scanning Back to start of web scanning Back to directory of all pages and features in the embedded web server Back to start of the embedded web server Compatible Web - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 93
, 6.0, 6.1 For the latest list of compatible web browsers, visit HP's Customer Care Online at www.hp.com/support/net_printing. If you use HP Web Jetadmin, a printer installation and management application for intranets, with the HP Jetdirect embedded web server, version 6.1 or greater is recommended - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 94
Security for HP Jetdirect 175x external print server/Internet connector for USB and HP Jetdirect 310x external print server/Internet connector for USB The print server provides security features that can help to minimize unauthorized access to network configuration parameters. Note: Full security in - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 95
Name r Acts as a password on the print server to allow incoming SNMP Set commands (from management software, for example) to write (set) configuration parameters on the print server. r Authentication of SNMP Set commands will require that they contain the user-assigned name. r Authentication of - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 96
Settings, Telnet Config parameter ). q HP Web Jetadmin password r Configured on the print server using HP Web Jetadmin and an HP-proprietary SNMP MIB (Management Information Base) object. For instructions, refer to your online help for HP Web Jetadmin. Examples of Access Control Settings Settings - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 97
: Limited. IP administrative password, If the password is HP Web Jetadmin known, access is limited password, to: SNMP Set Community Name q systems specified in the host access list, or q Host access list contains entries q systems that use HTTP (embedded q Telnet disabled web server or - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 98
(LPR) Printing for HP Jetdirect 175x external print server/Internet connector for USB and HP Jetdirect 310x external print server/Internet connector for USB The HP Jetdirect print server contains an LPD (Line Printer Daemon) server module to support LPD printing. Other terms for these services are - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 99
in step 1 of the initial setup below Setup sequence: 1. Install hardware; power on the print server. Refer to procedure. 2. Configure TCP/IP parameters on the print server. Refer to summary of methods. 3. Find the driver for your printer and install it. 4. Create a TCP/IP port and connect it to the - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 100
the above, the HP Jetdirect print server assumes it to be raw1. The procedure depends on whether the system runs Windows NT 4.0 or Windows 2000. Windows NT 4.0 LPD setup procedure Along with these general instructions, see your system documentation for information on configuring these systems. The - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 101
and the Microsoft TCP/IP Printing service. Follow the instructions on the screen. When prompted, type the full path to the Windows NT distribution files (you may need your Windows NT workstation or server CD-ROM). 3. You may be automatically prompted for the TCP/IP configuration values. If not - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 102
IP address or name of the HP Jetdirect print server. Note: NT clients can enter the IP address or name of the NT server that is configured for LPD printing. 7. In the Name of printer or print queue on that server box, enter the queue name in lower case (raw, text, auto, binps, or the user-defined - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 103
(TCP/IP). Follow the instructions on the screen. 3. Enter TCP/IP configuration values for the computer: On the General tab in the Local Area Connection Properties window, select Internet Protocol (TCP/IP) and click [Properties]. r If you are configuring a Windows server, type the IP address, default - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 104
LPR Port. Click [Next]. 6. In the Add LPR compatible printer window, enter the DNS name or IP address of the HP Jetdirect print server. 7. Still in the Add LPR compatible printer window, enter in lower case raw, text, auto, binps, or the user-defined queue. Then click [OK]. (See the description of - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 105
the printer to other users. Click [Next]. 12. If desired, enter a location and other information for this printer. Click [Next]. 13. Choose whether to print a test page, and click [Next]. 14. Click [Finish] to close the wizard. Installation note: If the LPD printer on the Windows 2000 server is - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 106
LPD on Macintosh systems for HP Jetdirect 175x external print server/Internet connector for USB and HP Jetdirect 310x external print server/Internet connector for USB The setup for LPD (Line Printer Daemon), also known as LPR (Line Printer Request), involves setting up the print queues and creating - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 107
an IP address to the printer networked via the print server B. Configuring the Mac OS system for LPR printing A. Assigning an IP address Before you can set up a printer for LPR printing, you must assign an IP address to the printer networked via the print server, as follows. 1. Double-click HP - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 108
use the resulting save dialog, depending on your version of the Desktop Printer Utility. 10. Enter a name and location for the desktop printer icon and click OK. The default name is the print server's IP address, and the default location is on the desktop. 11. Exit the program. ©2000, 2001 Hewlett - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 109
HP Jetdirect FTP server which in turn passes the print file to the printer. The HP Jetdirect FTP server can be enabled or disabled through a configuration tool, such as Telnet or the embedded web server. Requirements FTP printing described here requires the following: q HP 310x print server q TCP/IP - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 110
ascii command at the FTP prompt. FTP Login To start an FTP session, enter the following command from a MS-DOS or UNIX command prompt: ftp where is the valid IP address or node name configured for the HP Jetdirect print server. FTP Login Example - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 111
user name. Passwords are ignored. If login is successful, a message "230" will be displayed on the client system. In addition, the available HP Jetdirect ports for printing will be displayed. HP Jetdirect internal print server cards provide a single port (Port 1). HP Jetdirect external print servers - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 112
-C] rhelp or remotehelp Configures an FTP ASCII file transfer. HP Jetdirect print servers support only non-print format control for character transfers (standard values for spacing and margins are used). Press the [Ctrl] and [C] keyboard keys simultaneously to abort the FTP service command and any - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 113
257 "/PORT1" is current directory. "HP Color LaserJet 4500" ftp> bin 200 Type set to I. Using binary mode to transfer files. ftp> put d:\atlas\temp\ftp_test.ps 200 PORT command successful. - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 114
Interpreting the configuration page for HP Jetdirect 175x external print server/Internet connector for USB and HP Jetdirect 310x external print server/Internet connector for USB The configuration page (also called a self-test page or configuration plot) for a print server displays messages, network - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 115
device. This address is assigned by the manufacturer. Firmware Version The firmware revision number of the print server currently installed in the printer. The format is X.NN.NN, where X is a letter that depends on the HP print server model. Port Config Identifies the link configuration of the - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 116
1 Heads the section for the USB printer class descriptor information supplied by the manufacturer of the printing device. The number 1 indicates that the configuration and diagnostic pages will be printed on the printing device attached to print server port 1. See USB Port Information. Back to Top - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 117
set. Access List Identifies whether a host access control list is configured on the print server. A host access control list specifies the IP address of individual systems, or IP network of systems, that are allowed access to the print server and device. q Not Specified a host access list is not - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 118
Message Description Status Current TCP status: q Ready the print server is awaiting data over TCP/IP. q Disabled TCP/IP was manually disabled. q Initializing the print server is searching for the BOOTP server, or trying to get the configuration file through TFTP. An additional status message may - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 119
Address Resolution Protocol. q User Specified manual configuration via Telnet, the printer's control panel, HP Web Jetadmin, embedded web server, or other method. q Default IP the default IP address was assigned. This address may not be a valid address for your network. BOOTP Server or DHCP Server - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 120
DNS server's IP address has not been configured on the print server. WINS Server The IP address of the Windows Internet Name Service (WINS) server. q Not Specified a WINS server's IP address has not been configured on the print server. Syslog Server The IP address of the syslog server configured - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 121
310x, this line appears in the Novell/NetWare section instead.] The IPX/SPX name of the print server. The default name is NPIxxxxxx, where xxxxxx is the last six digits of the LAN hardware (MAC) address frame type has been manually configured, the print server automatically determines the protocol - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 122
the name specified when you configured the networked printer. The default name is NPIxxxxxx, where xxxxxx is the last six digits of the LAN hardware (MAC) address. NetWare Mode The NetWare mode used by the print server: q Queue Server indicates that the print server receives data directly from the - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 123
section appears only for the 310x. Message Description Status Indicates the current DLC/LLC configuration status. q Ready the print server is awaiting data. q Disabled DLC/LLC was manually disabled. q Initializing the print server is registering the node address or name. An additional status - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 124
intact, run the power-on self-test: turn the printer off, then on again. If the error persists, replace the print server. There may be a problem with your network cabling or the print server. Check the cabling and connectors on your Ethernet network. If you cannot find a problem with your network - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 125
. 19 NO QUEUE ASSIGNED The HP Jetdirect print server detected that the print server object has not been assigned any queues to service. Assign queues to the print server object using printer installation or NetWare utilities. Note: When multiple file servers are configured, the error is only - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 126
1C PRINT SERVER NO DEFINED The file server does not have a print server object that corresponds to the specified NetWare node name. Use printer installation software, a NetWare utility (such as PCONSOLE), or another tool to create the print server object. Note: When the print server is configured - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 127
router failure. 27 UNEXPECTED PSERVER DATA RCVD The print server sent some data when the print server had not given its permission to do so. This indicates a possible print server problem, possibly a software problem. 28 OUT OF BUFFERS The print server was unable to allocate a buffer from its - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 128
version of the NetWare file server is not supported. 36 NDS ERR: NO PRINTER OBJECTS No printer objects are assigned to the print server object configured to this print server. 37 NDS ERR: MAX PRINT OBJECTS Too many printer objects are assigned to the print server object. Using NetWare utilities - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 129
test button for about five seconds. Any user-configured settings will be erased.) If the problem still persists, call HP technical support for help. 42 INVALID IP ADDRESS The IP address specified for the print server (through BOOTP) is an invalid IP address for specifying a single node. Check your - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 130
One of the SNMP trap (Trap PDU) destination IP addresses specified for the print server (through TFTP) is an invalid IP address for specifying a single node. Check your TFTP configuration file. 48 CF ERR- FILE INCOMPLETE The TFTP configuration file contained an incomplete last line that did not - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 131
. Firmware download message. Download of firmware is complete. Power cycle the print server. The server has been shut down because of a configuration change or reset request. This message automatically clears after a few seconds, unless the printer is off line, is in an error state, or is servicing - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 132
on the print server for HP Jetdirect 175x external print server/Internet connector for USB and HP Jetdirect 310x external print server/Internet connector for USB Power/Status light 10 or 100 Link lights USB light Power/Status Light Light Behavior Description Off Print server is not receiving - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 133
print server. On solid USB is enabled and ready for use. This begins before green the USB cable is connected. Blinking (green) Software fault occurred for the firmware. There is a valid USB device and connections, but the device is not supported. Make sure the attached device is a printer - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 134
to the print server only, and power cycle the print server (unplug it and plug it back in). If the USB LED is green and steady, then the cable is also OK. If it is blinking amber, then the cable may be faulty. q Power cycle the printer and reconnect the USB cable to the printer. If the USB LED is - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 135
USB and HP Jetdirect 310x external print server/Internet connector for USB The questions below will help you troubleshoot your print server quickly. Just answer each question in turn. For each question: q If your answer is Yes, go on to the next question. q If your answer is No, there is a problem - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 136
ON (solid green)? If Yes, continue with the next question. Can you print a Jetdirect configuration page? Related topics: Interpreting the configuration page Interpreting the lights on the print server Resetting the print server to factory defaults (cold reset) ©2000, 2001 Hewlett-Packard Company - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 137
ON and ONLINE? for HP Jetdirect 175x external print server/Internet connector for USB and HP Jetdirect 310x external print server/Internet connector for USB Check the following items to make sure that your printer is online and ready to print. q Is the printer plugged in and switched on? Make - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 138
? for HP Jetdirect 175x external print server/Internet connector for USB and HP Jetdirect 310x external print server/Internet connector for USB The first step in troubleshooting your print server is to make sure that the attached printer is ready to receive a print job from the print server. To - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 139
have a control panel display? for HP Jetdirect 175x external print server/Internet connector for USB and HP Jetdirect 310x external print server/Internet connector for USB Is there a display panel on the front of your printer that provides messages about the printer's status? ©2000, 2001 Hewlett - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 140
connector for USB and HP Jetdirect 310x external print server/Internet connector for USB There appears to be a printer error. Please refer to your printer manual for further information on how to correct the error, or for information on how to contact Hewlett-Packard technical support if you - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 141
Does the control panel display on your printer show an error message? for HP Jetdirect 175x external print server/Internet connector for USB and HP Jetdirect 310x external print server/Internet connector for USB ©2000, 2001 Hewlett-Packard Company - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 142
your printer manual. for HP Jetdirect 175x external print server/Internet connector for USB and HP Jetdirect 310x external print server/Internet connector for USB Please refer to your printer manual for further information on what the error means and how to correct it. (Note that your printer manual - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 143
Check your printer manual. for HP Jetdirect 175x external print server/Internet connector for USB and HP Jetdirect 310x external print server/Internet connector for USB There appears to be a printer error. If the printer is still not online and does not show an error message on the control panel - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 144
for USB and HP Jetdirect 310x external print server/Internet connector for USB USB port USB light Check the USB light on your print server. It should be ON solid green (bright green in color and glowing continuously, not blinking). If it is not ON solid green, please follow the troubleshooting steps - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 145
only. Make sure that the cable is connected firmly to both the printer and the print server. 2. Check that both the printer and the print server are powered on. After checking the items above and making any necessary changes, is the USB light now ON solid green? ©2000, 2001 Hewlett-Packard Company - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 146
green?) for HP Jetdirect 175x external print server/Internet connector for USB and HP Jetdirect 310x external print server/Internet connector for USB The print server connects to its printer via a USB cable. If the USB connection is working correctly, the USB light on the print server will be ON - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 147
for USB and HP Jetdirect 310x external print server/Internet connector for USB The behavior of the USB light indicates the status of the USB connection. If the USB light on your print server is not ON solid green, find its state in the list below and click on it to continue troubleshooting. OFF - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 148
). Is the USB light now ON solid green? If yes, click on the Yes button to return to the Troubleshooting Overview page and continue with the next step of the troubleshooting procedure. If no, your print server has a problem that requires assistance from HP Jetdirect technical support; click on - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 149
on the Yes button to return to the Troubleshooting Overview page and continue with the next step of the troubleshooting procedure. If no, but you are connected to a USB printer, your print server has a problem that requires assistance from HP Jetdirect technical support; click on the No button for - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 150
for HP Jetdirect 175x external print server/Internet connector for USB and HP Jetdirect 310x external print server/Internet connector for USB If the USB light is blinking amber, there might be a hardware fault (for example, a short-circuit, faulty cable, or a printer drawing too much power). To - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 151
server), get assistance from HP Jetdirect technical support; click on the No button for information on contacting HP. ©2000, 2001 Hewlett-Packard Company - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 152
/Status light ON solid green? for HP Jetdirect 175x external print server/Internet connector for USB and HP Jetdirect 310x external print server/Internet connector for USB power/status light power receptacle Check the power/status light on your print server. It should be ON solid green (bright - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 153
typical power module power connector (to (to power source) print server) 2. If necessary, try plugging the power module into a different power source. 3. Try a different power module/cable if one is available. After checking the items above and making any necessary changes, is the Power/Status light - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 154
/Status light ON solid green?) for HP Jetdirect 175x external print server/Internet connector for USB and HP Jetdirect 310x external print server/Internet connector for USB The power/status light provides information on the state of the print server's power connection and on its physical connection - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 155
is the state of the Power/Status light? for HP Jetdirect 175x external print server/Internet connector for USB and HP Jetdirect 310x external print server/Internet connector for USB The behavior of the power/status light indicates the status of the print server's power connection and its physical - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 156
OFF for HP Jetdirect 175x external print server/Internet connector for USB and HP Jetdirect 310x external print server/Internet connector for USB If the power/status light is OFF, your power module may be faulty. Fixing this fault requires assistance from HP Jetdirect technical support; click on - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 157
/Status light blinking green for HP Jetdirect 175x external print server/Internet connector for USB and HP Jetdirect 310x external print server/Internet connector for USB The power/status light should be ON solid green to indicate that print server power is OK and that the network cable is connected - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 158
Jetdirect technical support; click on the No button for information on contacting HP. ©2000, 2001 Hewlett-Packard Company - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 159
amber for HP Jetdirect 175x external print server/Internet connector for USB and HP Jetdirect 310x external print server/Internet connector for USB Your print server has developed a fault. Fixing this fault requires assistance from HP Jetdirect technical support; click the Contact HP button for - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 160
one of the link lights ON (solid green)? for HP Jetdirect 175x external print server/Internet connector for USB and HP Jetdirect 310x external print server/Internet connector for USB 10 light 100 light Check the link lights on your print server; these lights are built into the network connector. One - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 161
or 100 light ON solid green?) for HP Jetdirect 175x external print server/Internet connector for USB and HP Jetdirect 310x external print server/Internet connector for USB The link lights -- the 10 light and the 100 light -- indicate whether the print server can initiate a network link at the right - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 162
Check the print server's I/O status. for HP Jetdirect 175x external print server/Internet connector for USB and HP Jetdirect 310x external print server/Internet connector for USB Check the I/O status of the print server by following these steps: 1. Print a Jetdirect configuration page. To print the - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 163
Does the page indicate "I/O Card Ready"? ©2000, 2001 Hewlett-Packard Company - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 164
175x external print server/Internet connector for USB and HP Jetdirect 310x external print server/Internet connector for USB Check the following items to see whether you can correct the "I/O Card Not Ready" situation. (If you have already performed these steps earlier in the troubleshooting process - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 165
Error messages for HP Jetdirect 175x external print server/Internet connector for USB and HP Jetdirect 310x external print server/Internet connector for USB If your configuration page shows a status of "I/O Card Not Ready", you will see a specific error message just below the status line. This error - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 166
03 LAN Error: EXTERNAL LOOPBACK for HP Jetdirect 175x external print server/Internet connector for USB and HP Jetdirect 310x external print server/Internet connector for USB The print server is incorrectly connected to the network or is defective. Make sure that your print server is correctly - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 167
HP Jetdirect 175x external print server/Internet connector for USB and HP Jetdirect 310x external print server/Internet connector for USB There is a network congestion problem. For help in correcting this error, please check your print server documentation or contact HP Jetdirect technical support - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 168
11 LAN Error: RETRY FAULTS for HP Jetdirect 175x external print server/Internet connector for USB and HP Jetdirect 310x external print server/Internet connector for USB There is a problem with your network cabling or with your external network configuration. Verify that your hub/switch/router port - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 169
for HP Jetdirect 175x external print server/Internet connector for USB and HP Jetdirect 310x external print server/Internet connector for USB When the print server is check your print server documentation or contact HP Jetdirect technical support. Click on the button below for information - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 170
for USB and HP Jetdirect 310x external print server/Internet connector for USB At this point in the troubleshooting procedure, it appears that: q your print server hardware is functioning correctly q your physical network connection is functioning correctly q the print server and the printer are - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 171
OFF for HP Jetdirect 175x external print server/Internet connector for USB and HP Jetdirect 310x external print server/Internet connector for USB Try the steps below and make any necessary corrections. 1. Make sure that the network cable is connected securely to the print server. network cable - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 172
technical support telephone numbers. ©2000, 2001 Hewlett-Packard Company - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 173
for HP Jetdirect 175x external print server/Internet connector for USB and HP Jetdirect 310x external print server/Internet connector for USB If the configuration page does not print, try these steps. If the configuration page prints but is unreadable, skip to step 4. 1. Make sure your printer is - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 174
the print server by cycling power on the print server. (Unplug the power cable from the print server; then plug it back in.) Do this with the printer switched ON. Can you now print a Jetdirect configuration page? If yes, click on the Yes button. This returns you to the page in the troubleshooting - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 175
information on contacting HP. ©2000, 2001 Hewlett-Packard Company - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 176
reset) for HP Jetdirect 175x external print server/Internet connector for USB and HP Jetdirect 310x external print server/Internet connector for USB Once you configure the HP print server, the configuration settings are retained in memory unless you manually reset them to factory defaults. To reset - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 177
Browse HP for HP Jetdirect 175x external print server/Internet connector for USB and HP Jetdirect 310x external print server/Internet connector for USB General Information (http://www.hp.com/support/net printing) (The central location on HP's web site for the HP Jetdirect print servers and similar - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 178
Philippines Singapore Taiwan (03) 8877 8000 Hours of operation: 9:00 a.m. to 5:00 p.m. Monday through Friday For all spare parts including technical reference manuals, call: 1800 670 054 Hours of operation: 9:00 a.m. to 5:00 p.m. Monday through Friday + 86 (0)10 6564 5959 Hours of operation: 8:30 - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 179
) Phone: + 55 (11) 3747-7799 Fax : + 55 (11) 3747-7765 Hours of operation: 8:00 a.m. to 7:00 p.m. Monday through Friday Call Centralization (Hardware Support) + 55 (11) 7297-4998 Hours of operation: 8:00 a.m. to 7:00 p.m Monday through Friday Other Information Phone Phone: + 55 (11) 3747-7799 Fax - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 180
: 8:00 a.m. to 8:00 p.m. Monday through Friday Europe, Middle East, and Africa Hours of operation for HP Jetdirect products are: Monday to Friday from 8:30 a.m. until 6:00 p.m. (CET). Please note that support in your language or your country might not be available for all products. Austria +43 - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 181
France Germany Greece Hungary Ireland Israel Italy Netherlands Norway Poland Portugal Russian Federation South Africa Spain Sweden Switzerland Turkey Ukraine + 33 (0)1 43 62 34 34 + 49 (0)180 52 58 143 (24PF/min) +30 (0) 1 60 73 603 Hours of operation: 9:00 a.m. to 5:00 p.m. Monday through Friday + - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 182
United Arab Emirates Customer Care Reception & Technical Support Phone : 971 4 883 8454 Fax : 971 4 883 9495 Jordan, Palestine, Egypt, Yemen, Lebanon, Kuwait & Oman. The languages supported are English & Arabic. + 44 (0)207 512 52 02 End of troubleshooting. ©2000, 2001 Hewlett-Packard Company - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 183
USB and HP Jetdirect 310x external print server/Internet connector for USB To print a configuration page, press the test button on the print server. test button A configuration page should print on the connected printer. This page displays information about the print server hardware, the firmware - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 184
for HP Jetdirect 175x external print server/Internet connector for USB and HP Jetdirect 310x external print server/Internet connector for USB The Jetdirect configuration page is a page that the print server sends to the attached printer, both as a test of the connection between the print server and - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 185
Jetdirect 175x external print server/Internet connector for USB and HP Jetdirect 310x external print server/Internet connector for USB If the configuration page does not print successfully, try the steps below. If the page prints but is unreadable, note step 4 particularly. 1. Make sure your printer - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 186
in.) Do this with the printer switched ON. Can you now print a Jetdirect configuration page? If yes, click on the Yes button for information on interpreting the configuration page. If no, your print server has a problem that requires assistance from HP Jetdirect technical support; click on the No - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 187
online Our support pages on the HP Web site www.hp.com/support/net_printing are a collection of information to help solve your issues and answer your questions about your HP Jetdirect print server, 24 hours a day, 7 days a week. Also: Software, driver, and firmware image upgrades WWW: HP user forums - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 188
Jetdirect print server. You can access the user forum for network printing from http://www.hp.com/go/forums. Getting Warranty Service Warranty service for HP Jetdirect 175x and 310x print servers ©2000, 2001 Hewlett-Packard Company - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 189
for HP Jetdirect print servers with internal Flash memory. The electronic upgrades are available on the Web and various online services. Current information about drivers, software versions, and HP Jetdirect firmware images are available from the following: World Wide Access HP's online support at - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 190
STATEMENT HP Product HP Jetdirect 175x external print server/Internet Connector for USB HP Jetdirect 310x external print server/Internet Connector for USB Duration of Warranty One (1) year Three (3) years 1. HP warrants to you, the end-user customer, that HP hardware, accessories and supplies - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 191
the purchase price upon prompt return of the product. 4. HP products may software, interfacing, parts or supplies not supplied by HP HP has a support presence for this product and where HP has marketed this product. The level of warranty service you receive may vary according to local standards. HP - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 192
de garantía que acompaña al paquete del producto. Getting warranty service For your records, please retain your original proof of purchase. Record the product number and serial number. Your product number is on a label on the bottom of the print server, for example, "J6035A". The serial number is on - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 193
contacting the person who sold you the HP Jetdirect print server to you. Your HP Authorized Dealer will be familiar with your requirements and can provide assistance. HP support for warranty service For warranty service on HP Jetdirect products, call HP support. See phone numbers or visit http://www - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 194
server/Internet connector for USB and HP Jetdirect 310x external print server/Internet connector for USB Supported networking Physical q Supports unshielded or shielded twisted-pair cabling, using an RJ-45 connector, for: r IEEE 802.3i 10Base-T (Ethernet) r IEEE 802.3u 100Base-TX (Fast Ethernet - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 195
specifications above. Female "A" connector, complies with USB version 1.1 specifications Physical dimensions Width Length Height Power consumption Print server Power module 13 Vdc See "input rating" for power modules below n/a 13 Vdc 140 mA @ 13 V 100 mA Depends on particular power - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 196
, either part can be used regardless of output rating. USB: Downstream power supplied Complies with USB 1.1 specifications Electromagnetic specifications Electromagnetic immunity See the Declaration of and, if not installed and used in accordance with the instructions, may cause interference to - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 197
the equipment off and on, the user is encouraged to try to correct Guide 22 and EN45014. It identifies the product, manufacturer's name and address, and applicable specifications recognized in the European community: HP Jetdirect 175x external print server DOC HP Jetdirect 310x external print server - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 198
China: Chinese Safety Statement See Chinese Safety Statement. ©2000, 2001 Hewlett-Packard Company - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 199
Guide 22 and EN45014 Manufacturer's Name: Hewlett-Packard Company Manufacturer's Address: 8000 Foothills Blvd. Roseville, CA 95747-5677 U.S.A. declares that the product: Product Name: JetDirect 175X External Print Server was tested in a typical configurations with Hewlett-Packard Co. products - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 200
Guide 22 and EN45014 Manufacturer's Name: Hewlett-Packard Company Manufacturer's Address: 8000 Foothills Blvd. Roseville, CA 95747-5677 U.S.A. declares that the product: Product Name: Model Number: Product Options: HP Jetdirect 310x J6038A in a typical configurations with Hewlett-Packard Co - HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 201
- HP Jetdirect 310x | HP Jetdirect 310x Print Server - (English) User Guide - Page 202
User's Guide
for HP Jetdirect 175x external print server/Internet connector for USB
and HP Jetdirect 310x external print server/Internet connector for
USB
Contents
Install print server
1.
Configure and manage print server
2.
Troubleshoot print server
3.
Get Support
4.
Limited Warranty for print server
5.
Specifications for print server
6.
©2000, 2001 Hewlett-Packard Company