HP KA460UT HP Business Notebook PC - Getting Started - XP - Enhanced for Acces - Page 38

Contacting technical support, Start &gt, Help and Support > Contact support - resolution

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Troubleshooting Contacting technical support If the computer is connected to the Internet, select Start > Help and Support > Contact support to start a chat session with a support specialist or to access the technical support telephone numbers. For the fastest possible resolution of your problem, have the computer and the following information available when you call or e-mail: ■ Product name located on the display or keyboard. ■ Serial number (s/n) listed on the service tag. ❏ The service tag label is on the bottom of the computer. ❏ To display the service tag information on the computer screen, select Start > Help and Support > My HP Computer. ■ Date the computer was purchased. ■ Conditions under which the problem occurred. ■ Error messages that have been displayed. ■ The manufacturer and model of the printer or other accessories connected to the computer. ■ Operating system version number and registration number. To display the operating system version number and registration number, select Start > Help and Support > My HP Computer. (On some models, the registration number may be identified in the Operating System table as the Product Id). 4-8 Getting Started

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Troubleshooting
Contacting technical support
If the computer is connected to the Internet, select
Start >
Help and Support > Contact support
to start a chat session
with a support specialist or to access the technical support
telephone numbers.
For the fastest possible resolution of your problem, have the
computer and the following information available when
you call or e-mail:
■
Product name located on the display or keyboard.
■
Serial number (s/n) listed on the service tag.
❏
The service tag label is on the bottom of the computer.
❏
To display the service tag information on the computer
screen, select
Start > Help and Support > My HP
Computer
.
■
Date the computer was purchased.
■
Conditions under which the problem occurred.
■
Error messages that have been displayed.
■
The manufacturer and model of the printer or other
accessories connected to the computer.
■
Operating system version number and registration
number.
To display the operating system version number and
registration number, select
Start > Help and Support > My
HP Computer
. (On some models, the registration number
may be identified in the Operating System table as the
Product Id
).
4–8
Getting Started